Student
Handbook
2017
James Cook University | 149 Sims Drive, (S) 387380 | CPE Registration No. 200100786K | Period of registration: 13 July 2014 to 12 July 2018
Contents
Registrar’s Office
James Cook University at a Glance
Message from the Vice Chancellor
1
Study Plan Information
30
Message from the Deputy Vice-Chancellor
2
Withdrawal & Transfer Course
31
Strategic Intent
4
Graduation32
JCU Singapore is EduTrust certified
5
JCU Enrolment Terminology
33
Examination Office
34
36
Course Information
Course Prerequisites
6
Absence from Exam
Admissions Procedures
8
Graduation36
Pre-departure Information
9
Contacts & General Course Enquires
Student Fees
10
Student Code of Conduct
13
38
Support Services
Learn JCU
39
Campus Location14
Learning Support
39
Student Services
Library Services
39
Message from Associate Director
16
Attendance40
Important Phone Numbers 17
Semester Leave Flow Chart
41
JCU Identification Card & Email Account
18
Fee Protection Scheme
42
Student Contract
43
Student Support
Career Counselling Centre
21
Withdrawal and Refund Policy
44
Counselling Services
22
Refund Procedure
46
Psychology Clinic
23
Withdrawal Process Flow Chart
47
Campus Life
24
Complaint Process
49
Feedback51
Student Activities & Organizations
Campus Activities
26
Student Organizations
27
The student handbook is an easy reference guide to help students find their way around the University’s facilities, services and current regulations. Each student
at the Singapore campus of James Cook University is responsible for knowing and observing the policies, procedures and regulations contained in this Handbook
as well as additional policies or changes in policy officially distributed during the academic year. James Cook University has the right to change any procedures,
policies or programs that appear in the Student Handbook without notice. In addition, this Student Handbook is not, nor is it intended, to create a contract
between any student and the university.
James Cook University
at a Glance
Message from the Vice Chancellor
James Cook University Australia
It is my great privilege to welcome you to James Cook
University (JCU).
I can imagine many of you are feeling both excited and
perhaps a little anxious about starting your journey as
a university student. Let me assure you that you have
chosen to study at a globally ranked higher education
institution . The University takes great pride in having
established strong, industry focused teaching programs
and cutting-edge research.
We have built an enviable presence in Singapore since
we commenced operating there in 2003 and in early
2015 The Singapore campus of James Cook University
earned the distinction of being the first private
education institution to attain an EduTrust Star quality
mark from the Singaporean Government. In achieving
this accolade the James Cook University campus in
Singapore has been assessed to have excelled in all
key areas of the management and provision of quality
education services, student services and governance.
The commitment required for us to become an
EduTrust Star institution and to retain that status is
your guarantee that meeting your needs as a student
is the focus of the academic and administrative staff in
Singapore.
Professor Sandra Harding
Your talents can be fully developed during your time
with us. We seek to expand your intellectual capacity
by encouraging you to engage our faculty members
in thought provoking scholarly discussions and away
from the classroom, you will have ample opportunity to
participate in activities and programs that will allow you
to pursue your interests and enhance your leadership
potential.
As you will soon discover, a university is much more
than just a place to acquire knowledge. At JCU we
take pride in being an institution that is open to new
ideas and innovative thinking. The world class research
undertaken by JCU not only contributes to the creation
of new knowledge but is also meant to inspire you,
our students, to solve future challenges facing tropical
communities and create a brighter future for life in the
tropics worldwide .
I wish you every success in your academic studies.
Professor Sandra Harding
Vice Chancellor and President
1
Message from the Deputy Vice-Chancellor
Singapore campus of James Cook University
On behalf of the Singapore campus of James Cook
University family, a hearty welcome to all of you to this
wonderful institution. Rest assured you have chosen to
study at one of Asia’s leading institutions and in one of
the world’s dynamic cities. You will be delighted to know
that the Singapore campus of James Cook University is a
highly regarded institute of higher learning and it is the
only institution in Singapore to have been awarded the
EduTrust Star by the Singapore Government.
Our parent institution, James Cook University located
in the state of Queensland, Australia is a cutting edge
university which is placed among the top 4 per cent
of the world’s leading universities. As an Australian
university that focuses on conducting teaching and
research for the people of the tropics, the Singapore
campus of James Cook University offers a gateway for
the University to pursue its tropical agenda outside
Australia.
At the Singapore campus of James Cook University, we
believe that education is a collaborative process where
both the academics and students are able to engage
one another in a dynamic learning environment. Our
new campus at Sims Drive is equipped with the latest
in teaching technology ensuring classes are held in an
interactive and sophisticated setting using Apple TV
technology and other learning innovations.
2
Dr. Dale Anderson
We are committed to ensuring that you get the best out
of your learning experience at James Cook University.
You are not only encouraged to do well academically
but as a student in this era of knowledge-based
economy, we will expect you to participate in projects
and activities involving the community around you.
Singapore, being a successful economic and multicultural nation, will offer an array of opportunities for
you to unlock that leadership traits, business acumen
and research qualities that I believe exist in each and
every one of you. We will help you to nurture your
potential and guide you to become the next generation
of leaders.
The Singapore campus of James Cook University is
well on its way to becoming a premier Australian
institution in Asia and we are confident that we will
produce outstanding students who will make useful
contributions to their respective society after they
graduate.
I wish you every success in your academic pursuit.
Dr Dale Anderson
Deputy Vice Chancellor
James Cook University
(JCU) Snapshot
The Singapore campus of James Cook University is fully
owned by James Cook University Australia, the leading
tropical research university in Australia.
The university was established in 2003 as part of its
expressed intent of “Creating a brighter future for
life in the tropics world-wide through graduates and
discoveries that make a difference”. It is ranked in the
top 2%* of universities in the world and offers a suite
of university level programs at the Singapore campus of
James Cook University; specifically:
•
Undergraduate programs in psychology, business,
accounting, marketing, tourism, information
technology, education, environmental science, arts
and social sciences.
•
Post graduate programs in psychology, education,
guidance and counselling, business, accounting, and
information technology
•
Doctorate programs in psychology
•
Skill Future Initiative
Importantly, all programs offered follow the same
curriculum as the Australian versions but are
contextualized to the Asian environment. This ensures
high quality, while at the same time maintaining a local
relevance.
Additionally, James Cook University offers courses at
the pre-university level, specifically designed to provide
pathways for students who are unable to immediately
attain university entrance standards. The pre-university
programs are:
•
English language preparatory program (designed to
improve students’ English to the level required for
University undergraduate or post graduate degrees)
•
Foundation program (an eight-month university
preparation program for students who are unable to
meet our normal entrance requirements)
•
Diploma programs (in IT and Business)
Student enrolment at the campus has grown rapidly
from 34 students in 2003 to approximately 3500
students in 2015. The campus is truly multicultural, with
students from Singapore and across Asia, in particular
China, India, Indochina, Indonesia and Malaysia.
Additionally, students enroll from Europe and the
United States.
James Cook University campus is located at 149 Sims
Drive. It provides students with access to a full range
of facilities and services to support their learning.
These include lecture and seminar rooms, library and
associated study facilities, computer laboratories, and
access to a variety of sporting facilities. In order to
ensure that students have ready access to LearnJCU, our
technology based learning management system.
James Cook University Singapore
Inter-campus Mobility Program
James Cook University provides the opportunity for
students to study in Singapore and in Australia and yet
still remain as Singapore based students paying their
fees in Singapore currency. This is a unique program in
Asia and is only able to operate because the university
operates across both countries. The program is designed
to ensure the students get the best possible outcomes
from their years of study with the university.
*The Academic Ranking of World Universities, Shanghai Jiao Tong University, 2016
Strategic Intent
We believe that education is a major force for
improvement of society. We aim to deliver a university
education at the highest possible standard to all those
who desire it and who are capable of study at the
appropriate level.
Our multi-cultural environment encourages staff and
students to value diversity, as demonstrated both by
the absence of discrimination and by the provision of
opportunities that allow all staff and students to give
their best.
We promote a culture of trust and respect amongst our
staff and students. Our aim is to provide education that
is in harmony with the economic, social, environmental,
legal, and cultural needs of the region.
Students are at the heart of our University and we
deliver high quality teaching that will help foster
their professional expertise and intellectual curiosity.
Our core academic staff are highly qualified, well
experienced and recruited from across the world. They
are supported by experienced and dedicated sessional
lecturers from Singapore who meet the University’s
strict academic selection criteria and must adhere to its
stringent quality standards at all time. All programs are
quality assured by the university academic councils and
undergo a rigorous review and refresh process on a three
year cycle.
4
Our Strategic Intent
Creating a brighter future for life in the tropics
world-wide through graduates and discoveries that
make a difference.
Values and Beliefs
Our actions are underpinned by our values and beliefs:
Values
• Excellence
• Authenticity
• Integrity
• Sustainability
• Mutual Respect
• Discovery
Beliefs
• We recognise that knowledge has the power to
change lives
• We ignite and support a passion for learning in our
community
• We are enriched by and celebrate our communities’
diversity
• We understand that a sustainable environment is
central to our lives and our work
• We uphold our commitments
An international University, James Cook
University takes quiet pride in being recognised
as a leading tertiary institution in Singapore,
in Australia and among the universities of the
world.
The Singapore campus of James Cook
University is EduTrust certified
The Singapore Private Education Act 2009 requires
registration of all private education institutions
(including James Cook University Singapore) by the
Council for Private Education (CPE) and those which
take international students require additional EduTrust
certification.
The registration framework spells out the mandatory
registration requirements and legislative obligations
which James Cook University must meet. The framework
seeks to ensure that all private education institutions in
Singapore are of a certain standard in order to protect
the interests of students.
EduTrust Star
The Singapore campus of James Cook University has the
highest level of accreditation in Singapore for private
education providers. This is known as EduTrust Star
and is only awarded to those institutions which can
display the highest possible standard in their academic
programs, student experience and in the manner in
which they operate.
James Cook University is the first organisation with this
accreditation.
Further information on both schemes:
www.cpe.gov.sg
Quality assured course delivery
James Cook University Australia owns and delivers all
their course and subject materials. They have Academic
Board approval for delivery in Singapore. All individual
subjects, and in particular assessment requirements and
examination content are determined by the relevant
faculties based in Australia.
Suggested changes to programs and subjects,
emanating from environmental issues or research
findings are encouraged throughout all JCU campuses
including Singapore. There is a rigorous approval
process involving the university academic board prior to
implementation.
All lecturers in all subjects are assessed at the end of
each trimester. The Campus Dean approves all lecturers,
who must meet minimum academic standards and
also have the approval of the relevant Faculty Head in
Australia prior to employment.
Course Information
Course Prerequisites
•
For a Bachelor course, students must have satisfactorily completed 12 years formal schooling (GPA 6 out of 10)and have satisfactory English
speaking, listening, writing and comprehension skills (IELTS of 6.0 with no sub score less than 5.5)
•
For a Master’s course, students must have completed
a bachelors program from a level 1 or 2 university
and meet the same English requirements as for the
bachelor course
More detailed information on entry requirement for
individual countries, can be found at:
https://www.jcu.edu.sg/courses-and-study
Pathway Programs (English Language,
Foundation and Diploma Programs)
The Singapore campus of James Cook University offers
an English Language Preparation Course (ELPP) for
students who are unable to meet the English entrance
requirements. The course is divided into four stages each
with an IELTS equivalence (between 4.0 and 6.0.) Each
stage has duration of four months. Accordingly students
who are unable to achieve the English standard are able
to undertake the ELPP program prior to enrolling in their
degree course. James Cook University will assess the
appropriate stage for each student by reference to their
IELTS score or by asking prospective students to complete
James Cook University English placement test.
Similarly for students who are unable to achieve direct
entry into our programs, The Singapore campus of
James Cook University offers a foundation (university
preparation) program. The program covers 10 subjects
(including 2 English subjects) and has a duration of 8
months. Entry requirements require the satisfactory
completion of 11 years of formal schooling and an IELTS
score of 5.5, with no sub score lower than 5.
6
Our diploma program provides a suitable pathway to
students with lower level year 12 qualifications or its
equivalent into our Bachelor of Business or IT Program.
This program is equivalent to the first 8 subjects of our
Degree Program. Students in this course will be given a
tailored program within the allocated study period to
acquire the necessary skills needed to progress to an
undergraduate degree program. However, the Diploma
can be an exit point by itself.
Course schedule
The Singapore campus of James Cook University has
three academic intakes in March, July and November of
each year. Students who wish to undertake the English
Language, Foundation and Diploma programs will be
admitted at the three academic intakes.
James Cook University publishes a full academic calendar
on an annual basis. Details are available on the web site at
https://www.jcu.edu.sg/student-life/calendars-andtimetables
In addition the course calendar can be accessed at
https://www.jcu.edu.sg/student-life/calendars-andtimetables
Detailed information on courses is provided at
https://www.jcu.edu.sg/courses-and-study/courses
International students should be aware that they are
only able to undertake full time programs and must not
take part in any form of employment while residing in
Singapore on a student pass
For more information, visit:
www.ica.gov.sg
Course application
Application for enrolment is to be made on the correct application form available from your local agent or one can be
downloaded at https://www.jcu.edu.sg/forms/application-form.pdf
For Study Abroad/Exchange Students:
https://www.jcu.edu.sg/_media/documents/student-life/student-support-services/forms/prospective-students/1enrolment-application-and-related-forms/ApplicationForm-StudyAbroad.pdf
Completed application forms should be forwarded only by email. Students should pay particular attention to ensure
that all required documents are attached to the application form and that the application form is accompanied by the
prescribed application fee
•
•
•
•
•
•
•
The application process generally takes 4 to 6 weeks and includes the following stages
Application received and checked for completeness
Application assessed
Letter of offer and student contract sent to student
Student signs contract and returns it to the Singapore campus of James Cook University
Application for student pass*
Approval in principle received from Immigration and Checkpoints Authority and forwarded to student*
On receipt of their approval in principal letter students should make arrangements to arrive at the Singapore campus
of James Cook University prior to the reporting date advised in the correspondence accompanying their immigration
approval in principle document.
*Not applicable for domestic students
Admissions Procedures
STEP 1
Select the course of your choice.
STEP 2
Submit your completed Application Form, supporting
documents and application fee.
STEP 3
Receive a Letter of Offer, Standard Student Contract, and
Advisory Note if your application is successful.
INTERNATIONAL STUDENTS
DOMESTIC STUDENTS
STEP 4
STEP 4
Return signed Letter of Offer, Standard Student Contract,
and requested documents for student pass application.
Return signed Letter of Offer and Standard
Student Contract and pay the first installments
of tuition fees and other fees stipulated.
STEP 5
Wait while we submit your Student pass application to
Immigration for approval.
STEP 6
Receive the in-principle approval letter. Pay the first installment
of tuition fees and other fees stipulated in Student Contract.
Arrange accommodation and airport collection.
STEP 7
Arrive in Singapore, report to James Cook University, have
medical check up and complete immigration formalities.
STEP 8
Attend orientation and confirm enrolment.
STEP 9
Start classes, take advantage of campus opportunities
and transform your future.
8
15
Pre Departure Information
James Cook University’s website provides information
on the pre departure details for students prior to them
leaving their home for Singapore and advising of initial
activities when they arrive. The information is of a
general nature and provides a good introduction to life
in Singapore. All students are encouraged to visit James
Cook University’s website to view these details:
The information about living in Singapore can be found
at:
https://www.jcu.edu.sg/student-life/accommodation/
living-in-singapore
Student Accommodation
The Singapore campus of James Cook University provides
students with assistance in locating appropriate short or
long term accommodation. Our accommodation staff
is well aware of the various options available and will be
able to provide advice as to what is most appropriate
for individual tastes and budgets. The matter of
accommodation should be resolved well before students
arrive in Singapore. James Cook University has developed
a “Pre Arrival Online System” for airport pick up and
accommodation bookings. This online system will assist
agents and students to book their preferred airport
pick up, and accommodation options. Students are
therefore advised to contact our accommodation team
on [email protected] as soon as
possible after receiving their ICA approval letter.
Orientation Program
Orientation is held during the week prior to the
commencement of the course. The program is
mandatory for all new students. It provides an
opportunity for new students to become familiar with
James Cook University and the services it provides.
Additionally new students are able to meet senior
academic staff, gain a better understanding of the
logistics of program delivery and to ensure that
they fully understand the enrolment process. It also
provides the opportunity for student services to provide
information on post arrival formalities, such as the
medical check and student pass collection which needs
to be completed. Lastly and just as importantly it is
an opportunity for new students to meet their new
classmates and begin to develop friendships which
often last well beyond a student’s time at James Cook
University.
Complete ICA Formality
The Singapore campus of James Cook University will
arrange a in principal approval letter for the student. This
will be sent to the student prior to arrival in Singapore,
allowing the student to enter the country. In the week
prior to the commencement of your first semester our
student services area will arrange for ICA officers to
come down to campus for ICA formality. During the day,
you will need to present the following document:
• Original passport
• Embarkation card
• One passport photo
• Medical report if applicable
• Any other original document as required in IPA letter
Once these are checked by ICA, a student pass will be
issued on an assigned date. Upon reaching Singapore
student service staff will advise students when and
where to collect Student pass. Please note that all
international students who attend the university must
have a valid student pass prior to attending classes.
ICA requirement for Special Pass Holders
For students who are under special pass holders such
as dependant pass or long term visit pass, to apply
for full time study in the Singapore campus of James
Cook University, student will need to get the letter of
consent from ICA. The letter of consent allows foreign
students who are under special pass to study full time
in James Cook University. Student pass is not required
for Special pass holders. As long as the letter of consent
is granted by ICA, students can attend the class. In case
the dependant pass or long term pass is expired within
the study period, students need to either extend their
special pass or apply for student pass in advance.
9
Student Fees
Student fees are categorized as either tuition fees (i.e.
fees associated with the delivery of your course) or
non-tuition fees (fees associated with the administrative
aspects of your course).
Tuition Fees
Tuition fees differ from student to student depending
on exactly what subjects and program the individual
student is doing. The fees for a student will appear in
their student contract. If the requirements are not
met for any subject, there may be additional charges
to a student who wishes to repeat the subject. Further
details can be obtained from our Student Services
Non-tuition Fees
• Application fee
− S$250 for international students
− S$200 for domestic students
• International Student Registration fee (see next page
for details)
− S$500 for international students
− S$300 for study abroad program
• FPS Insurance: The premium is currently 0.6% of the
sum of all fees per year subject to a minimum fee of
S$10.70 (inclusive of GST 7%).
• Medical Insurance: This fee varies according to your
length of stay at the Singapore campus of James
Cook University.
Note: EduTrust requires that students must have
medical insurance for the duration of their course.
This coverage is to include hospitalization, surgery and
treatment costs. International students holding passes
other than the Student’s Pass, and students who are
Singapore citizens or permanent residents, and already
covered by their own medical insurance plans, can opt
out of the medical insurance scheme.
However, they must provide James Cook University
with a copy of their medical insurance policy and
demonstrate that their policy meets the following
EduTrust requirements:
• Annual limit not less than S$20,000 medical costs
coverage;
• As charged in B1 wards (4-Bedder) in Singapore
Government/Singapore Government Restructured
Hospitals; and
• 24 hours coverage in Singapore and overseas (if
student is involved in school-related activities).
International Student Registration Fee
• Indicate the total course fee payable and the
breakdown of the fees in our Student Contract
The international student registration fee is a one-off
contribution by the student towards the cost of a range
of services provided to students during their time at the
Singapore campus of James Cook University.
Details of all course fees are provided at:
https://www.jcu.edu.sg/courses-and-study/courses
These services include (but are not restricted to):
Payment options available
• An initial airport pick up service
• Initial and ongoing support with arranging
accommodation and resolving any issues which may
arise from time to time
The Singapore campus of James Cook University has a
variety of payment channels available to students:
•
Electronic Funds Transfer
•
Bank draft: Bank drafts should be made out to
James Cook University Pte. Ltd.
• Arranging the initial medical check
•
Telegraphic transfer
• Wireless access to the internet
•
DBS account transfer: student with a DBS account
can pay direct from their accounts to James Cook
University
•
Travelex payments
•
Credit card: Visa and Master Card, Amex, UnionPay
facilities are available on campus.
•
Cheque: Private cheques only, made out to “James
Cook University Pte. Ltd.”
•
Cash: Due to the cost of courses this method is not
recommended.
• Arranging the student pass
• IT help desk
• Student study assistance including access to
purpose designed study areas and where necessary
learning support
• Job application readiness skills workshops
• Student counselling (from minor counselling to
a full psychological clinic service where this is
deemed necessary
• Access to a variety of sporting activities, clubs
and societies
Commitment to correct price charging
James Cook University is committed to ensuring that
you are charged exactly in accord with James Cook
University policies and are neither under nor over
charged. In order to ensure this is the case, we:
• Have a list of course fees, published in our brochures
which gives details of the amounts which make
up the fee and the total cost both excluding and
including GST, and
11
James Cook University Singapore bank account details
Receipts
Account Name: James Cook University Pte. Ltd.
Bank Name: DBS Bank Limited
Branch: DBS Buona Vista Branch
Branch Address:
Block 43 Holland Drive,
#01-53/59, Singapore 270043
Account No.: 032-900070-8 (SGD Account)
SWIFT: DBSSSGSG
The receipt details:
NOTE:
• All payments should be in Singapore Dollars.
• Students are responsible for all bank charges
associated with their payments.
• Please indicate the student’s full name with the
payment to ensure payment confirmation.
• James Cook University name
• Student’s name and identify number
• The purpose of such payment (with a proper
breakdown of the payment amount, where applicable)
• The date of payment
• The Course identification number
• The amount paid
• The name and signature of the person who collected
the money and issued the receipt
• The receipt number
• Any outstanding amount
• Any GST amount
• Insurance policy number (where applicable)
Student code of conduct
•
Value intellectual accomplishments and refuse to
cheat or be dishonest in the papers submitted.
James Cook University holds itself to high standards and
is held accountable by students who expect the high
standards. To maintain these standards we do not have
to accept bad behaviour and we reserve the right to
discipline or expel students who exhibit such behaviour.
In this way we can guarantee a quality education for the
students who are on campus to learn.
•
Expect that University is every student’s first
priority and attendance levels of 90% at a
minimum.
•
Expect all students to be on time for classes in
order to receive the greatest program from their
studies. Students will show their fellow students
the common courtesy of turning off their phone as
they enter class and no unnecessary conversations
during lectures.
•
Respect the campus facilities, which are for
everyone to use, by not damaging property and
reporting any damaged property so it can be
repaired. Toilets and other amenities should be
used properly.
•
Will expect students to reach campus safely by
not undertaking dangerous crossing of roads – use
the traffic lights and live.
The overarching Student code of conduct is available at:
https://www.jcu.edu.sg/jcus-student-code-of-conduct
At the Singapore campus of James Cook University, we:
•
Respect everyone’s right to be on campus, for their
learning experience and will help others realise
their full potential.
•
Show consideration for the ideas, religions, values
of other students.
•
Do not tolerate alcohol, drugs, weapons, initiating
fights, bullying, stealing, thieving or vandalism.
•
Accept dress and grooming choices of everyone,
subject to legal boundaries.
•
There will be a $300 fine and/ or corrective work order
for breaking any of the rules mentioned below.
For further information, visit: www.nea.gov.sg
Campus location
and facilities
James Cook University campus is located in residential
areas of Singapore. This ensures that the campus is close
to accommodation and public transport for
our students.
The campus has facilities such as lecture and seminar
rooms, fully equipped library, computer laboratories,
eateries and access to a variety of
sporting facilities.
All students have easy access to our electronic learning
aids and both campuses are fully ‘wired’.
Sims Drive Campus
149 Sims Drive, 387380
Campus hours
Mondays – Sunday
Public Holidays Examination Study Week
: 6am - 12pm
: Closed : 24 hours
Student Services Centre hours
Mondays – Fridays
Saturdays
Sundays and Public holidays
: 8.30am - 7pm
: 9am - 1pm
: Closed
Library hours
Mondays – Fridays
Saturdays
Sundays and Public holidays
: 9am - 9pm
: 9am - 6pm
: Closed
Public transport available
Sims Drive Campus
Bus Number around the area:
2, 13, 21, 26, 51, 62, 63, 64 67, 80, 100, 125 and 158
Nearest MRT Stations: Aljunied MRT & Kallang MRT
14
Student Services
Message from Student Services
Welcome to James Cook University!
We are delighted to have you.
The staff and students at the campus come from a
diverse educational and cultural background. This
makes for an interesting and enriching student
experience. Please take this opportunity to engage with
the JCU community and have a wonderful cultural
experience. Hopefully you will become more openminded, learn about other cultures and expand your
networks and horizons.
Swan Kor
Please read through this handbook and make use of the
support available to you. Do not hesitate to contact any
of the University staff for any assistance.
To keep the Handbook brief, we have included
important information, related to your student life. You
will be able to find more information on the James Cook
University’s website.
I welcome any feedback from you on ways to improve
the contents in this book to make it more useful. Please
write to me for any comments or suggestions.
Adapting to University life can be challenging at times.
You will find the University’s staff very friendly and
helpful. They are more than happy to help with any
questions or difficulties you may encounter.
On behalf of all of us at Student Services, I wish you a
very fulfilling and enjoyable year.
I am pleased to present this Student Handbook to
you. Please use it as your guide in your journey as a
student of James Cook Singapore. You will find useful
information to answer most of your questions.
Swan Kor
16
Associate Director (Acting)
[email protected]
James Cook University Basics
Important phone numbers
& contact details
James Cook University
(main line)
6709 3888
Timetabling:
[email protected]
Student Services
Reception6709 3688
Lost & Found
6709 3688
Student Support/Attendance 6709 3671/6709 3672
After office hours & campus hotline
(Emergency Hotline)
9321 6833
Facilities and Security
Security Office
(on campus)
Security Emergency
(on campus) 6709 3890
6709 3890
Emergency Services
Police999
Ambulance995
If it relates to…
Student services
[email protected]
Student ID cards:
[email protected]
IT Support for students:
[email protected]
Academic subject enrolment:
[email protected]
Exams and certificates:
[email protected]
Graduation Ceremonies:
[email protected]
Career counselling:
[email protected]
Campus activities (eg sports related clubs, arts related
club and University events):
[email protected]
Finance Department:
[email protected]
If it relates to academic study content:
English
Dr Rodney Allan Gillett
T: 6709 3770 E: [email protected]
Business and IT
Dr K Thirumaran
T: 6709 3710 E: [email protected]
Education
Dr Denise Dillon
T: 6709 3730 E: [email protected]
Foundation program
Ms Gandhimathi Sundrum
T: 6709 3785 E: [email protected]
Psychology
Dr Denise Dillon
T: 6709 3730 E: [email protected]
17
Student Identification Card
James Cook University issues all enrolled students with
an identification (ID) card. This card incorporates the
student’s photograph and student ID number
The student ID card allows a student to:
• provide proof of ID when discussing their enrolment
with James Cook University staff
• borrow books from the library
• provide proof of ID when attending exams
• access buildings and computer labs
• reserve facilities (classrooms, research labs…)
• join the James Cook University Privilege club
membership at a corporate rate
Please keep the ID card in good condition as a fee will be
charged for replacement cards. The cards are not to be
lent to anyone, penalties apply.
James Cook University email
account
James Cook University provides every student with an
email address. James Cook University staff regularly
communicate with students using the JCU email
network. It is important that students know how to use
their JCU email account and check their email account
regularly.
All important messages will be sent to students via this
medium. James Cook University assumes that messages
emailed to a student have been received, read and acted
upon where required by the student.
Student Pass for International
Students
Your Student Pass is your primary Identification here
in Singapore and it is very important to carry on your
person at all times.
Students should:
Take good care of the Student’s Pass Card and prevent
loss through negligence. If you lose your Student’s Pass
in Singapore or overseas:
1. Make a police report with the local police
2. Submit the police report to Student Services
who will then assist you to re-apply for a new Pass.
You will be required to pay for the application and visa
fees accordingly. Please go to Student Service with the
police report and passport.
• Not engage in any form of paid employment or in
any business, profession or occupation in Singapore during the validity of your Student’s Pass.
• Remember that Overstaying is a punishable offence under the Immigration Act. Please take
note of the expiry dates of your Social Visit Pass and
your Student’s Pass and apply for an extension one
month before they expire if you have not completed
the course.
• Surrender your Student’s Pass to ICA for
cancellation within seven days of the date you
complete or terminate your full-time studies, go on
leave of absence or withdraw from the Singapore
campus of James Cook University. Please see
https://www.ica.gov.sg/ for details.
Forms
All forms used by James Cook University are available
either at the Student Services Centre, Library or at
https://www.jcu.edu.sg/student-life/student-supportservices/forms
A list of the current forms is provided below for
information:
Course Related Forms
Application for Advance Standing
Application for Course Transfer
Change of Major Form
Continuous Learning Scheme Form
Application for Withdrawal
Application for leave of absence
(For class and semester leave)
Assignment Related Forms
Assignment Cover Sheet - Individual
Assignment Cover Sheet - Group
Examination & Graduation Related
Forms & Information
James Cook University Grading Policy
Application for Deferment of Examination/Test
Statement of Academic Completion Request Form
Apply online to graduate
Application for Academic Record
Review of Final Subject Grade
Statement of Result Report Request
Visa Letter (Graduation) Request
Other Applications & Information
Change of Personal Details Form
Facilities Booking Online System
Student Request Form
Request for Student ID card
Request Form for Student Finance
Cancellation of Student Pass
Student’s Pass Extension Form
Locker Rental Application
Lost & Found Report Form
Application for Campus Transfer
Payment Authorization Form
Incident Report Form
Indemnity Form
Medical and Insurance
JCU Singapore Health Services & Claims Policy
Medical Combined Claim Form
Benefits Schedule
GHS Policy
19
Tips for Success at James Cook University
Student Support Team
Ask your questions - no question is
unimportant
Every student may need assistance during their
University years. It’s important that you ask for help
when you need it, don’t delay. We are here to help you
achieve success. Utilise Student Services and other
campus resources to help resolve your challenges.
Attend classes
Attendance is expected with a minimal attendance rate
of 90% for international students and 75% for domestic
students. Students who are unable to meet this, should
discuss their reasons with a student counsellor and
the Head of Academics Group/Head of Department/
Academic Manager as soon as possible.
Plan and manage your time effectively
Plan all activities; use a calendar or other resources
to keep track of important tasks, class times, course
assignments, exam dates, course registration dates,
deadlines and campus activities. Make a detailed
schedule each semester and allow blocks of time for
studying specific subjects.
Locate a study place that suits you
It is important to have a quiet place, without
distractions, for studying. Find a place that suits your
needs. There are many such places available around the
Singapore campus of James Cook University.
Participate in campus life
Going to University is not just about the academic
studies. There are many activities and opportunities
available: athletic events, drama group, music club,
20
dance club, language club, community club and others.
Spend time exploring the rest of campus life, get
involved and participate. Take advantage of the
opportunity to meet and interact with individuals from
diverse cultures and backgrounds.
Limit your activities outside campus
It might take some time to adjust to campus life
and life in a new country can be very exciting
with a lot to explore and discover. Remember, the
primary responsibility is to your academic studies.
Plan your activities accordingly. Whilst it’s good to
have a study:life balance you don’t want excessive
outside activities to compromise your ability to excel
academically.
Read all James Cook University Singapore
documents carefully
You are responsible for reading and adhering to all
academic and institutional policies including, but
not limited to, all of those presented in the Student
Handbook and the James Cook University website. Make
sure you also read all official emails. It will be assumed
that you know of the contents once the email is sent to
you.
Stay in touch with your family and
friends
A strong support network can increase your chances of
success and help ease the transition to campus life and
life in a new country. Let your family know about your
progress and how you are doing.
Student Support
Career Counselling Centre
• Employer Information Sessions
Students can take charge of their career planning with
the tools offered:
• Career Fair
Career Planning and Decision Making: Free,
confidential sessions with a career counsellor or
employment officer are available by appointment.
Workshops and Seminars: Regular, informative
employability workshops and seminars to assist
students in gaining essential job search skills.
Learning Journeys: Career awareness activities, in
which you can visit different organisations, learn about
the business, meet the employees, ask questions and
observe work in progress.
Career Development Programme: This online
programme provides you with tools to make the most
of your studies and to actively pursue your career goals.
To enrol, go to LearnJCU > Communities tab > Careers
and Employment category > click on the action menu >
choose Enrol
Career Action Plan: Download a copy of the Career
Action Plan to ensure you are taking the necessary steps
throughout your studies to reach your career goal. These
are available from www.jcu.edu.au/careers
Connecting with Employers
Connecting with employers and industry professionals
can broaden a student’s understanding of career options,
employer expectations and to develop your network of
employer contacts. Opportunities provided include:
• Industry Events
Job search help
Correct marketing of an individual to potential
employers is essential in securing a job. To assist, the
Career Counselling Centre offers:
• Interview Preparation Support
• A wide range of job search information and resources
• Listings of graduate work opportunities on JCU
Career Hub
JCU CareerHub
JCU Career Advisory Centre (https://www.jcu.edu.sg/
student-life/student-support-services/careers-services)
is the gateway to the Career Advisory Centre. It allows
students to:
• Make appointments with the career counselling team
• Find jobs
• Book into events and workshops
• Develop your own ePortfolio
• Access useful recruitment and employer web links
• Read job articles
Career Advisory Centre
Block D, Room 01-14
Opening hours: 8.30am to 6.00pm
T: 6709 3674 / 6709 3675
E: [email protected]
Note: James Cook University does not guarantee that
students will gain employment at the completion
of their course. Finding employment is a student
responsibility. However on completion students will
have a well recognised Australian qualification which
will be of significant benefit in easing the transition from
university to employment.
21
Counselling Services
The Student Counselling team provides counselling
referral services focusing on student health and wellness,
to help with personal and uni-related concerns which
can include:
• Health and Stress Management
• Re-Location Stress
• Emotional Difficulties
• Communication Difficulties
• Harassment Grievance
All sessions are treated with the strictest confidentiality.
Pastoral Counselling Procedure
Pastoral Counselling Procedure
Start
Referral Source: Students can be referred by staff from student service;
exams; academic; marketing; peer or walk-in by themselves
Counsellor to assess Initial Assessment
No
Counsellor will
handle personally
Is it high
risk?
Inform student that they
will be referred to
external agencies
Yes
Provide student with
on-going counselling
sessions
No
Need
for
referral?
Referral to Samaritans
of Singapore (SOS) https://sos.org.sg/ or
approved hospital
Yes
No
Referral to
Learning Support
or Academic Head
(for student who
need help to
improve learning
style)
Referral to
Psychology Clinic
or Community
Health Assessment
Team (CHAT) https://www.chat.m
entalhealth.sg/
Follow up with students/ learning support head/
academic head/ external agencies
Yes
Follow up with
external agency
and/or hospital
Inform Associate
Director about the
situation
Case Closed and
file archived
Inform parents
End
22
Need to
inform
parent?
Psychology Clinic
The Singapore campus of James Cook University has
a Psychology clinic which can provide support in a
number of areas:
•
Psychological Assessment
•
Attention, Autistic Spectrum Disorders, Dyslexia, Intellectual Ability, Learning Difficulties
•
Assistance with Problems
•
ADHD, Anxiety, Behavioural Management,
Bullying, Depression, Eating Disorders,
Emotional;Physical and Sexual Abuse, Grief,
Phobias, Relationship Difficulties, Stress
Management & Well Being, Transition Difficulties
The clinic is open to members of the public.
•
The last appointment is at 5.00pm.
•
Student trainees will conduct the sessions with support from the lecturers.
•
To maintain student privacy, any student that requires psychological assistance will be referred to a psychology clinic off-campus.
Support for Students
with a Disability
James Cook University supports the use of alternative
methods of assessing the performance of a student with
a disability where that student is unable, because of a
disability, to undertake assessment in the same manner as
other students.
Opportunity for
Further Study
The qualification provided to students on completion of
their university level course is taken from the Australian
Qualification Framework. Opportunity for further study
is available at James Cook University or at any other
Australian University and other universities around the
world. Students who are interested in pursuing further
study opportunities should discuss their aspirations with
our academic staff.
Continuous Learning Scheme
James Cook University Alumni members enjoy an
attractive tuition fee relief through our continuous
learning scheme.
For further details about this scheme, please visit https://
www.jcu.edu.sg/alumni/continuing-education or arrange
a meet up with our admission staff at Blk A Corporate
Reception.
23
Campus Life
Bookshop
Lost and found
Food and beverage
Religious and spiritual life
The bookshop is the place to go for all textbook needs.
Stationery and printing services are also available
for purchase.
The Food Haven offers a wide range of food options.
Contact the Student Services office with any items
found or to locate property lost.
•
Muslim Society arranges events for religious
occasions. There are prayer rooms available on
both campuses.
•
Christian Fellowship holds weekly fellowship and
other activities.
•
Indonesia Community hosts weekly meetings,
hostings and other events.
More information on the groups is available on Club
Drive Day in the second week of every new semester or
by visiting the Campus activities office.
Opening hours: Monday – Friday 8am – 7pm,
Saturday 8am – 2.30pm,
Sunday and Public Holiday closed.
Vending machines with food snacks and hot/cold
beverages are located around campus.
In the Singapore humidity it is very important to remain
hydrated. Drinking water dispensers are located around
campus.
Singapore is a ‘foodie paradise’! Why not check out some
of the many food options that are available close by off
campus?
Emergency contact
An emergency is: “The actual or imminent occurrence
of an event which endangers or threatens the safety
or health of any person in the area; and/or destroys, or
threatens to destroy or damage any property.”
In any life threatening situation, please contact the Police
(999) or Fire Brigade and Ambulance (995). Then notify
JCU Emergency Hotline at +(65) 9321 6833.
24
Sports facilities
There are various sports facilities on campus including
basketball, table tennis, soccer, cricket, pool tables,
foosball tables and soccer. Equipment is available,
please approach campus activities office for more
information. Shower facilities are located in the gym.
Gym
Gym available for students and staff. Operating hours
are 6am – 12pm, please see campus activities for further
information.
Student Hub
It’s nice to have a place to unwind a little with friends
between classes, read a magazine, play a board game
or just relax. There are a range of magazines available
for reading in the student lounges. Board games are
available from the Campus activities office.
Transport and parking
Cycling is the easiest and cheapest way to get around.
There are bike racks available on campus.
If driving, parking is free on campus although parking
lots are subject to availability.
The Singapore campus of James Cook University is near
public transport. Details of the buses/trains to take
to go to the campus is on page 14 of this handbook.
For public buses and MRT, you can pay using cash or a
contactless stored value card (Ezlink card) which can
be purchased from any Transitlink Ticket Offices found
at MRT stations and bus interchanges. The value of the
Ezlink card can be topped up at the Transitlink Ticket
Offices, ATMs or AXS machines at petrol kiosk or major
landmarks across Singapore.
James Cook University student
privileges
There are other advantages to being a James Cook
University student. The Student ID card gives students
access to a wide range of discounts and offerings from
businesses across Singapore including: hotel, dining, IT,
wellness, entertainment, gifts and others.
IT Helpdesk
An IT Helpdesk is provided for students who experience
difficulties with the campus IT systems. The assistance
provided covers
• Basic software and hardware troubleshooting for
- Windows 7 and Windows 10
- Internet Explorer, Safari, Firefox
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
• On-campus wireless network connectivity and more
Study Rooms & Discussion
Rooms
The Singapore campus of James Cook University has
a student hub which is available for students use 7
days per week. Additionally we allocate classrooms as
discussion and private research areas on a daily basis.
The LCD monitors located around the campus provide
information on which rooms have been allocated for
which purpose in each study timeslot. Lastly individual
study carrels are provided in the library for students who
need a quiet place to work.
Student Locker
Student lockers of various sizes are available on a rental
basis. Students who wish to rent a locker on either a
long or short term basis should discuss their needs with
the library staff.
Campus Activities and
Student Organisations
break. Activities include: basketball, football,
Campus Activities
Anyone who claims that there is nothing to do on campus
is just not looking very hard. At the Singapore campus
of James Cook University there is generally a variety of
activities going on at little or no cost during the week or
weekend. The Campus Activities office plans a number of
events and details are on the Campus calendar. Take the
opportunity to try new experiences, activities, meet new
people. The campus is brimming with activities and there is
never a dull moment.
The Campus Activities office complements the academic
student life, nurturing and supporting student life through
life-enhancing workshops and club meetings, providing an
outlet to relax with friends or play some sport. Campus life
is not just about studying but meeting others and having
fun. Consider some of the events/activities/groups below
and enjoy some real study: fun balance in your life!
Badminton, Dance, Cultural Learning, Guest speaker
seminars, charity runs and many more!
• Welcome night for students held every semester. New
students have the chance to meet and socialize with
current students. The events are held at various places –
beaches, hotels, clubs, parks and the like.
• Cultural events celebrating cultural diversity on the
campus and in Singapore and to promote cultural
harmony. .
• Community work is encouraged and arranged
at James Cook University. Students volunteer
participates at a number of events during the study
year.
The Campus calendar shows all the events and activities
happening in the coming months.
• Club drive in week 2 of every study trimester showcases
all activities being offered in the new semester and/or
new clubs which students would like to create. Students
are encouraged to join any club they are interested in as
long as it does not clash with their academic timetables
• One-day events throughout the semesters for many
sports and activities. These are a useful for trying out a
new sport before joining a club or just for a quick study
Student Organisations
James Cook University Student Council
Students with a strong desire to serve others should consider joining
the Student Council, which works to ensure that students’ interests
are always well represented and it’s a great way to gain experience
in civic responsibility. James Cook University encourages students to
participate in its mission to realise its strategic intent.
26
JCU Toastmasters Club
JamesCookUni Toastmasters is the school chapter of Toastmasters
International, an organisation dedicated to public speaking and leadership
proficiency development. We aim to provide a platform where individuals
can come and learn together, developing and progressing in their public
communication skills and leadership ability.
JCU Basketball Club
Students with a passion for basketball either for leisure or competitively
can learn more about the game with this group. This club helps
develop and improve individual as well as team skills, promote good
sportsmanship, team spirit and instill a sense of belonging and pride as
members of the University.
JCU Cricket Club
The club promotes cricket among the students, providing an opportunity
for recreational and competitive cricket, and establish camaraderie among
members of James Cook University.
JCU Football Club
The club provides a supportive recreational and sporting environment
for the students and members of all backgrounds and all levels of skills,
promotes fitness, builds and encourages sportsmanship and teamwork
and assists in developing one’s skill in playing the sport.
JCU Outdoors Activities Club
The JCU Outdoors Activities Club aims to promote various outdoor
activities like cycling, hiking and rock climbing for the students. Students
with no prior exposure or experience are welcome to join them. If one is
seeking a little adventure, here’s the place to start.
27
JCU Entrepreneurship Club
The JCU Entrepreneurship Club aims to promote the entrepreneurship
spirit in students and explore new business ideas. They meet biweekly to
network and discuss about business ideas. Once a semester they will hold
a Business Plan Competition to put to the test the students’ entrepreneur
ideas.
JCU Dance Club
The club aims to discover, enrich or develop the talent and skills of its members in dancing and to help express themselves through movement; build
self-confidence and pride of the club’s members; instil among the members
camaraderie and teamwork and provide positive self-image, motivation,
and inspiration to oneself; provide opportunity to perform or choreograph
dances of various styles; and organise activities that are consistent with the
club’s objective. Professional teachers from Lasalle Arts University are hired.
JCU Catholic Society
JCU Catholic Society is a student-led ministry which seeks to evangelise
Catholics to strengthen and renew their faith with God, together as a
community. They provide an avenue for Catholic students to come together
to support both our spiritual and academic lives. This society also aims to
bring out a strong Catholic identity and spirit on campus. Non-Catholics are
also welcomed to learn more about their faith.
JCU Volunteers Club
The club aims to affirm the spirit of volunteerism by being of service
to the University and community and by supporting noble cause that
advances human spirit and dignity. It is an inclusive and universal club
which recognises that volunteerism is a powerful means to face and
overcome challenges, foster solidarity and camaraderie, and effect
positive development and change in the lives of individuals and the
community.
JCU Music Club
The JCU Music Club’s objective is to promote, improve, appreciate,
develop and maintain the interest and participation of everyone in the art
and science of music by staging of public concerts and recitals.
Other Activities
There are other activities that Campus Activities, Student Service Centre
organises and supports to enhance campus experience and to facilitate
the students’ holistic development. These include leadership training,
orientation programmes, participation to outside activities, talent
searches and many others.
28
Guidelines for borrowing and
using recreational materials
The primary objective of having recreation materials
available for the students is to complement James Cook
University student’s university life and to make accessible
more alternative, relevant, and educational activities for
indoor and outdoor leisure during break times, or periods
which does not conflict with the student’s class schedule.
These materials are not meant to disrupt or interfere
with the academic progress of the student.
To book recreational materials contact the Campus
activities office.
Operating hours
General guidelines
•
The use of recreational materials should be limited
to a reasonable number of minutes/hours in
consideration of the others who might also want
to use the material/s.
•
Each borrower is limited to borrowing 2 materials
per transaction. The complete sporting gear/
equipment which is required for a play is
considered as one material.
•
Sporting equipment should be itemised when
signing up the Borrower’s Register.
•
In case of loss or damage, the borrower should
bear the cost of repair or replacement, or
indemnify the University in the amount equal
to the price of the damaged or lost material or
equipment.
•
In signing the Borrower’s Register, the borrower
assumes full responsibility of the borrowed
materials.
•
Due diligence is expected from the borrower in
handling the materials/equipment.
•
In returning the equipment, the borrower should
make sure that all pieces of the set material/
equipment are accounted for. Should there be a
discrepancy in the record as noticed by the next
borrower; the name of the borrower reflected last
in the list will be held accountable.
Mondays to Fridays: 8:30pm – 6:00pm
Saturdays: 9:00am – 6:00pm
(items available through the Library)
Items available for borrowing
•
Sporting Materials/Equipment: soccer, basketball,
cricket and table tennis
•
Board games: Boggle, Taboo, Pictionary, Scrabble,
Money talk, chess, checkers, Upwords, The Game
of Life
•
Table soccer
Eligible borrowers
•
Faculty members
•
University Staff
•
Bona fide full time and part time students in all
courses.
Borrowing procedures
•
Present valid and current student card.
•
Complete and sign the Borrower’s Register.
•
Check whether the material/s is complete and
free of damage.
•
Deposit student card.
•
Items borrowed must be returned on the same day
they are borrowed.
•
Upon returned of items in good condition, student
card will be returned to borrower.
Registrar’s Office and its Services
The Registrar’s Office can help with any general
enquiries relating to courses, subjects as well as
information on entry requirements and enrolment/
withdrawal procedures. For any queries relating to
examinations or awards ceremonies, contact the
Examination office.
− Forecast Subject Offer.
•
The enrolment information sessions will help
students understand the degree rules, enrolment
requirements and what is needed to complete the
course.
•
Enrolment generally opens from week 8 of Study
Period until week 10 of study period for enrolling
in subjects for next study period. For eg: Week 8 Week 10 of SP52 will be open for enrolment in
subjects for SP53.
Study plan
All students negotiate an individual study plan which
guides their progress while at the Singapore campus
of James Cook University. The study plan details the
subjects to be undertaken and the timeline in which
these will be completed. The study plan is renegotiated
where student aspirations change or progress through
the course is not as expected
Enrolling in subjects
•
A student will manage their subject enrolment/
withdrawal by submitting their request online
through the Student First portal. http://itws.jcu.
edu.sg/StudentFirst/
•
It is important that time is spent planning what
subjects the student wants to enroll in before
submitting the online request. Do not rush this
step – we recommend every student spend several
days thinking about their subject selection.
•
There are many resources available to help a
student with their decision:
− Timetable for subjects available, schedule and
location;
− Study planner;
− Subject search (via jcu.edu.au);
− Enrolment information sessions; and
Withdrawing from subjects
•
A student can withdraw from subjects by
submitting an online request through the Student
First portal.
•
Before withdrawing, a student should always
consider the Census date, the last date to
withdraw without incurring fees for that subject.
•
There are 3 types of withdrawals:
− Early withdrawn: withdrawal before the census
date, no fees for that subject will be incurred.
− Withdrawn: Withdrawal made after the
census date but before the academic penalty
date , fees for that subject will be incurred
and WD grade will be stated on the transcript.
− Withdrawn fail: Withdrawal made after the
academic penalty date, fees for that subject
will be incurred and a grade of fail (WF) will
be stated on the transcript .
Course Transfer
•
Students who wish to transfer course will need to
have studied for at least two study period.
•
For students intending to transfer course, they
must not be enrolled in subjects for their current
course for the same study period.
•
All applications should be lodged as soon as
possible or at least six weeks prior to the start of
the study period.
•
When the transfer of course application is
unsuccessful, the student will remain enrolled in
the current course. If the student does not wish to
continue with the current course, the student will
need to formally withdraw from enrolled subjects
and from the course.
•
When the transfer of course application is
approved, the student will be required to sign a
new contract for the new course and apply for a
transfer of course with Immigration Checkpoint
Authority for a change in Student Visa.
•
Student must meet the entry requirement of the
new course.
•
The transfer application will be processed within
14 working days.
Course Transfer Procedure
1. Student to complete the Course Transfer
Application Form and submit to Student Service
Centre (SSC).
2. For students below 18 years of age, the application must have the parental /guardian approval prior to processing the request for the transfer.
3. Students must read the entry requirement of the course to be transferred into which is listed at the link in the form or website: https://www.jcu.edu.sg/
courses-and-study
4. Student service executive will forward the
completed application to the Associate Director
of Student Enrolments, Examinations and Student
Systems and Campus Dean for processing.
5. It will take up to 14 working days to advise on the
outcome of the application. The outcome of the
application will be emailed to the student
6. When the transfer of course application is
approved, Student Services will prepare a new
contract and the student will be required to sign the
new contract for the new course.
7. Finance will cancel the current FPS Insurance and purchase a new FPS insurance for the new course.
8. Students will be required to apply for a new student pass for the new course(transfer course).
9. When the transfer of course application is unsuccessful, the student will remain enrolled in
the current course. Student Services will email
to the student the outcome via their James Cook
University email address. If the student does
not wish to continue with the current course, the
student will need to formally withdraw from
enrolled subjects and from the course.
Transfer of Major
•
Any request for change of major is reviewed by
the Associate Director of Student Enrolments,
Examinations and Student Systems/Senior
Executive. If approved, the student’s study plan
will be modified and they can continue enrolling
into the subjects for their new major.
•
A student can consider changing their major up
to the end of the 2nd trimester. However we
recommend looking at all options before this, in
case there are pre-requisite course requirements
in the first year that must be met before a student
can move forward into the major of their choice.
Deferment of course
•
A student who is enrolling at James Cook
University for the first time and wishes to defer
their enrolment for that year, will need to contact
the Registrar’s Office. Please be aware that in
some courses there are restrictions on deferrals.
•
If a returning student wishes to defer, they will
need to contact the Registrar’s office for advice.
Credit for previous study
•
Submit an Application for advanced standing
(credit for previous studies) form to the Student
Services Centre if seeking credit for previous
studies.
•
If applying for credit for previous studies outside
of James Cook University, the student will need to
supply a certified copy of their Official Academic
Record. The Official Academic Record is available
from the institution at which the student studied,
and is usually on special letterhead/paper with
the signature of the Registrar or Director of that
Institution.
Required documents and process:
1. Complete Application for advance standing form
2. Attach any educational documents (Graduate
degree, Academic transcript) or Work experience
documents (if applicable, especially for the MGC
program) required. All documents must be a
notarized copy or the original documents for the
Registrar Office’s certification.
3. The Head of Academics Group/Head of Department/
Academic Manager will assess the application.
The decision is subject to final approval from
the Associate Director of Student Enrolments,
Examinations and Student Systems and Campus
Dean. Processing time: 2 weeks
4. A student can request a decision re-assessment if
they feel more subjects should receive exemption.
Complete another Application for advanced
standing form and provide with a letter explaining
the reasons for requesting the re-assessment.
complete the subject at James Cook University.
Graduation
Congratulations, it’s graduation time!
• Complete the online Application form to graduate
available at www.jcu.edu.sg/graduation
• All students are provided with a testamur indicating the level of the course (Bachelor, Master etc)
and that they have satisfactorily completed the
requirements of the course. In addition students are provided with an academic transcript which details
the course, subjects completed and results for each subject. The Foundation and English programs are non award university preparation programs and as such no award is provided at the completion of the course
Official academic transcripts
•
5. The Registrar’s office will inform the student of
the assessment outcome via their James Cook
University email address.
6. Student Service will revise the contract and inform
the student for signing.
Cross institutional study
•
•
If a student wishes to enroll in subjects at another
University for credit towards their James Cook
University degree, the student should contact the
host Institution for the appropriate enrolment
application and bring this, along with the relevant
subject descriptions, to the Registrar’s office for
approval.
The student will also need to complete an
Application for non-award and cross institutional
study. Please note that approval to undertake cross
institutional study is granted only for extenuating
situations in which the student is unable to
•
Official academic transcripts are the only official
records of a student’s studies at James Cook
University, and may be requested by employers,
businesses or other Institutions as proof of
their studies.
Complete an Application to request an official
academic record available at www.jcu.edu.au
Completion statements
•
Upon successfully completing a degree (i.e. passing
all subjects necessary in that degree), a student
may request a statement of completion.
Campus transfer
•
Students wishing to transfer campuses may
approach the Associate Director of Student
Enrolments, Examinations and Student Systems
or Senior Executive to discuss this in detail before
completing the Campus Transfer application.
James Cook University Singapore Enrolment Terminology
Pre-requisite subject
Subjects that must be completed successfully before a student can continue their
enrolment in the subject that lists the pre-requisite. If the student withdraws or fails
the pre-requisite subject, they will be also withdrawn from the second subject.
Co-requisite
Subjects that a student must take at the same time as the subject that lists the
co-requisite. If a student withdraws from one subject, they will automatically be
withdrawn from the second subject.
Study period
The period of time in which a subject is taught.
At the Singapore campus of James Cook University, study periods include:
SP51 (commences end of February/start of March)
SP52 (commences end of June/ start of July)
SP53 (commences end of October/ start of November)
Each teaching study period is normally 12 weeks long, followed by exams. Each
study period has a designated start date, end date, payment due date, census
date, last date for addition or substitution of subjects without prior approval of
subject coordinator, last date for withdrawal without academic penalty, date for
release of subject results. The calendar of study periods:
https://www.jcu.edu.sg/student-life/calendars-And-timetables
Study plan
This is a summary of each student’s course structure, including the core, options,
elective and major subjects. The study plan indicates those subjects passed,
exempted, enrolled in and planned for future completion.
Census date
A student is liable for all fees for all subjects they are enrolled in after the census
date. After the census date, a student cannot add subjects for that study period.
If a student chooses to withdraw, they are still liable for the fees after the census
date.
Academic penalty
date
Withdrawal after this day results in a "FAIL" grade and the student will be liable
for the penalty fees.
Credit point
Each course has a specified number of credit points (CP) that you must
successfully complete. For example: BBUS/ BA/ BIT/ BBE: 72 CP; BPSY: 96 CP; MIT/
MBA/MITHM: 36CP. Each subject normally has a CP value, mostly 3 CP. Look for
the number after the colon in the subject code, for example BU1002:03
is a 3 CP subject.
33
The Examination Office
1. Examination timetables
2. Examination information
1.1. Exam timetable
2.1. Release of exam results
•
•
The Examinations office will release two versions
of the exam timetable:
− Draft exam timetable in week 7 of the study
period on Monday at 12 noon; and
•
− Final exam timetable in week 8 of the study
period on Monday at 12 noon.
•
Do not make prior arrangements (such as booking
flights etc) based on the draft exam timetable
as there may be changes made to it before it is
released as the final exam timetable.
1.2. Supplementary/deferred timetable
•
•
•
The supplementary/deferred exam timetable is
released in Week 2 of the study period on Monday
at 12 noon.
Students who obtain the following results are
eligible to complete supplementary/deferred
exam:
− NS Grade - Failure (supplementary exam
granted)
− ED grade - Deferred exam granted
For more information, refer to https://www.jcu.
edu.au/students/exams-and-results/deferringexams-or-applying-for-special-consideration
1.3. Exam timetable location
The Examination Timetable can be found
at https://www.jcu.edu.sg/student-life/
calendars-and-timetables
34
•
Every student can access their own exam results on
eStudent approximately 3 weeks after end of the
study period.
The Exam result release date is indicated on the
Final Exam Timetable.
Look for the appropriate year and study period for
the Singapore campus for more details: https://
www.jcu.edu.sg/student-life/calendars-andtimetables
2.2. Grade range and legend
•
Refer to https://www.jcu.edu.au/students/examsand-results/subject-results-and-grades-explained
The grade range is as follows:
• High Distinction: 85 – 100%
• Distinction: 75 – 84%
• Credit: 65 – 74%
• Pass:50 – 64%
• Fail: <50%
Results legend: Explanation of grades
HD
Pass with High Distinction
D
Pass with Distinction
C
Pass with Credit
P
Pass
PC
Pass Conceded (may not be used as a prerequisite without permission of Head of School)
S
Satisfactory (a passing level in an ungraded subject.)
P-
Pass Minus (a borderline pass - Engineering only.)
N
Failure
U
Unsatisfactory (failed to reach a passing level in an ungraded subject)
WF
Fail (withdrew after the prescribed date for withdrawal without academic penalty)
X
Fail (did not sit for examination(s) or did not complete at least 80% of assessment requirements or
deferred exam not granted)
SP
Pass after sitting supplementary examination
SPC
Pass Conceded after sitting supplementary exam (May not be used as a prerequisite without special
permission of the Head of School)
SP-
Pass Minus after sitting supplementary exam (a borderline pass – Engineering only)
SS
Satisfactory after sitting supplementary exam (a passing level in an ungraded subject)
SN
Fail after sitting a supplementary exam
SU
Unsatisfactory after sitting supplementary exam (failed to reach a passing level in an ungraded subject)
SX
Fail - did not sit a supplementary examination
Interim subject results
RW
Result Withheld (assessment requirements are outstanding)
AI
Assessment Incomplete (the school assessment process is incomplete)
NS
Failure (supplementary examination granted)
ED
Deferred Examination granted
KU
Interim result (for a subject which forms part of a subject chain)
N/A
Not Applicable (time based subjects are not assigned a grade at subject level)
*
Result not yet released
35
Timetables
and an
Calendars
2.3. Absence from
exam
•
If a student is unable to sit an exam due to
extenuating circumstances, such as severe illness,
they must submit a Deferment of examination
form with supporting documents within 3 days
of the exam date to the Exams Department.
The Head of School has the right to decline
an application if the reasons are less than
exceptional.
•
Student will learn the outcome of the application
when results are officially released.
•
If the student is granted a deferred exam, your
subject result will appear as ‘ED’.
•
If the student is not granted a deferred exam,
your subject result will appear as ‘X’.
•
Medical forms from Traditional Chinese Medicine
(TCM) are not allowed
•
For more information refer to https://www.jcu.
edu.sg/__data/assets/pdf_file/0005/4883/Application-for-Deferment-of-Examination-VersionOct-2016.pdf
3. Graduation
•
After successfully completing the course
requirements, a student must complete a the
online graduation application to graduate.
•
The online application form is available at
www.jcu.edu.sg/graduation/
•
• Submit the completed online form with a copy
of NRIC (Local) / Passport (International) for name
verification purposes.
•
If a student does not wish to attend a Graduation
Ceremony they can have their award conferred in
absentia at a University Council meeting (Under
the select your ceremony, indicate that you are
not attending, mail the certificate to me). The
University will mail the certificate to a nominated
address and the student will be unable to
participate in any future ceremonies.
•
Students who opt to attend a graduation
ceremony will not receive their testamur until
graduation. If proof of completion for the
degree is required prior to graduation an official
academic transcript indicating completion may be
purchased.
•
Further information regarding the purchase of
official Academic Records can be found at:
www.jcu.edu.au/graduation/record/index.htm
•
2.4. Review of Final Subject Grade
•
Contact the subject lecturer or the Subject
Coordinator if there are concerns about the
subject results received.
•
If the student is not satisfied with the explanation,
they can apply for a Review of Final Subject Grade.
•
Submit the review application to the Exams office,
no later than 21 days after the results release date
for the relevant study period.
•
The Review of Final Subject Grade form is
available online at https://www.jcu.edu.sg/__data/
assets/pdf_file/0009/4896/Review-of-FinalSubject-Grade.pdf
Important to note:
•
The University is unable to graduate any student
who does not submit an online graduation
application.
•
Applicants who have failed to show identification
in an examination room or who have any
outstanding fees or charges will not be approved
to graduate.
For more information regarding Graduation preparation,
feel free to visit:
www.jcu.edu.sg/graduation
or https://www.jcu.edu.au/graduation
Academic Progression Explained
The term ‘academic progression’ relates to the progress
you are making in your course in order for you to meet
the award requirements for the course and graduate.
All coursework students are expected to maintain a
satisfactory standard of academic achievement in each
of their teaching periods or trimesters.
All students commence their course with an academic
status of ‘Good Standing’, and as long as the student’s
academic performance is maintained at or above the
minimum academic standards, this status will not change.
Maintaining satisfactory academic progression is
important because this indicates that you are achieving
the required learning objectives for each stage of your
course. You need to do this in order to re-enroll and
progress through your course.
Academic Status
There are varying consequences if you do not meet the
minimum academic standards or award requirements
for your course. If you fail to meet the minimum
academic standards, your academic status on your
internal academic record will change and the University
will send you a notification. There are different types
of notifications and each one will require you to take
action. James Cook University will notify you if your
academic status changes to any of the following:
• At Risk
• Conditional
• Statement Required
• Suspended
• Excluded
Maximum time to complete your course
You also need to be aware of the maximum completion
time for your course. This information is set out in your
course’s award requirements. If you do not meet the
minimum academic standards in a trimester or teaching
period this can have an impact on the maximum
completion time for your course, and you might not be
permitted to re-enroll or complete your course.
For more information regarding the appeal, please
kindly visit the website below.
https://www.jcu.edu.sg/__data/assets/pdf_
file/0009/4896/Review-of-Final-Subject-Grade.pdf
Key contacts for general course enquiries
Service
Contact
Academic progression
Associate Director, Student Enrolments / Examinations /
Student System
Advanced standing
Registrar Office: Tel. 6709 3701 / 6709 3703
Consultation with Associate Director
Student Enrolments, Examinations,
Student Systems, Senior Executive
Registrar Office: Tel. 6709 3701 / 6709 3703
Completion request
Registrar Office: Tel. Tel. 6709 3701 / 6709 3703
Discussion on subject selection
Associate Director, Student Enrolments / Examinations /
Student System / Senior Executive
Tel. 6709 3701 / 6709 3703
Enrolment and withdrawal of subjects
Associate Director, Student Enrolments / Examinations /
Student System / Senior Executive
Enrolment enquiry
Associate Director, Student Enrolments / Examinations /
Student System / Senior Executive / Student Service
Examination matters
Examination Office
Leave of absence request
Student Services
Transfer to another course/major/campus
Student Services
Support services
Learn JCU
All James Cook University students have access to
Learnjcu, our online learning environment. Learnjcu is a
gateway to all the subjects enrolled in.
Through Learnjcu a student can:
•
access study materials presented by their lecturers
•
communicate with their classmates and lecturers,
for example to create a group discussion/blog
with classmates
•
access journal databases/ E-Learning Resources
•
submit assignments and receive updates/
notifications relating to classes
•
find out which textbooks are needed
•
see their grades online and results online
To find out more about this learning tool, visit: https://
www.jcu.edu.sg/student-life/student-support-services/
library-services
JCU learner support
- a friend for every student
Learning Support Services is responsible for helping
students enrolled at the Singapore campus of James
Cook University to succeed in their studies. Activities and
services provided by the office include:
•
•
•
•
•
JCU Way – Learning Support workshops open to all students on such topics as statistics, essay writing,
test taking, working in groups, APA referencing and
avoiding plagiarism.
Small group and individual consultation with James Cook University’s team of learning advisors.
Help for an entire class to prepare them for particular assignments.
Support for the James Cook University’s Mateship
program.
Mathematics and Statistics Help (MASH) centre open to all students.
Library Services
The Singapore campus of James Cook University library
provides faculty, staff and students with library services
and access to information that support and enhance their
research, teaching and learning activities.
Users of the library have access to more than 4,000 books
as well as journals and online publications through the
JCU Australia library web portal.
Contact library staff with any questions about borrowing
items or general enquiries such as locating materials in the
library. The library staff also conducts tours of the library
and training on how to use the e-services.
There is no reason to compromise study options;
approach one of the friendly library staff to learn how to
make the most of the resources available.
Free National Library Board Membership
All James Cook University students are eligible for a free
National Library Board (NLB) Premium membership. NLB
has 25 branches of world class libraries spread across the
city. The NLB membership provides students with access
to an even wider range of library services
•
Students must be studying for a minimum of 3
terms (approximately one year) at the JCU Singapore
campus.
•
One year free membership fee of $53.30 will be paid
by JCU Singapore for all foreign students
•
For Singaporeans or Permanent Residents (to apply
for “Passion Card” costing $12 and submit receipt
for reimbursement by JCU Singapore). Free 5-year
premium memberships will be given to all Passion
Card holders.
Please contact our Librarians for the registration forms
and application procedures.
Student lockers of various sizes are available at the
campus library on a rental basis. Contact library staff to
discuss needs, availability and cost for renting a locker on
either a long or short term basis.
Not enough books on library
Find out relevant study materials https://www.jcu.edu.sg/
student-life/student-support-services/library-services
39
Class timetables and academic calendar
Leave of absence
For the latest updates on important dates and academic
calendar, visit www.jcu.edu.sg.
If a student knows in advance that they will be absent
from classes during the semester, they should complete
a Leave of absence application form. The application
must be submitted at least 2 weeks prior to taking the
Leave of absence and have attached documentary proof
supporting their leave request.
Examination timetables
Examination timetables will be available via James Cook
University communication points – email and website
between academic weeks 8 – 10. Students should
review the timetable before planning any other major
events, such as trips home.
James Cook University publishes a full academic
calendar on an annual basis. Details are available on
this web site: https://www.jcu.edu.sg/student-life/
calendars-and-timetables
In addition the individual program timetable can be
accessed at: https://www.jcu.edu.sg/student-life/
calendars-and-timetables
Attendance
Full time international students are required to be on
campus for at least 3 hours per day and for 5 days a
week. International students are required by ICA to have
an attendance percentage of 90%. Students without
valid reason and have an attendance rating below 90%
will be reported to ICA monthly. www.ica.gov.sg
Domestic students are required to maintain a class
attendance rate above 75%.
Attendance will be regularly monitored throughout each
semester. Failure to maintain the required attendance
will be subjected to disciplinary action. Students will
be liable for associated academic penalty and financial
penalty.
If unable to meet this, a student should discuss their
reasons with a student counsellor and the relevant
associate dean prior to falling behind the attendance
requirement.
40
Semester leave
If the leave of absence is for an entire semester, the
Singapore campus of James Cook University will need to
cancel the student’s Student Pass. The student will need
to contact the Student Services Centre at least 4 weeks
prior to their return to arrange a new pass. The Student’s
Pass application is subject to ICA approval.
Medical leave
If a student is unable to attend class(es) due to health
reasons, they will need to submit a medical leave
of absence form with an official medical certificate
attached to the form within 3 days of the application
TCM (Traditional Chinese medicine not accepted)
Attendance levels affect retention of
international student pass
There are conditions that a student must meet to
comply with Singapore Immigration and Checkpoint
Authority (ICA) requirements <www.ica.gov.sg>. If
the conditions are not met, the student’s pass may be
cancelled or no further renewal granted to the student.
If a student:
•
Fails to attend classes for a continuous period of 7
days or more without any valid reason or
•
Has an attendance rate of less than 90% in any
month, without any valid reason
The Singapore campus of James Cook University has to
inform ICA immediately.
Change of passport particulars or address
Notify the ICA if there is any change in passport
particulars or place of residence within 14 days of the
change. A change of address can be reported through
the Student Services Centre.
Student Semester Leave Process
Student Semester Leave Process
Start
Student submit Semester Leave Form to the
Counselling Office
Associate Director of Student Service will sight
Semester Leave Form and will put in
recommendation to Academic Heads
The final decision on approval will be made by
either the Head of Academic Group / Head of
Department (ELPP) / Academic Manager
(Foundation) and Associate Director of Student
Enrolments, Examinations, Student Systems.
Yes
Is
application
approved?
No
On approval Student Attendance Executive
will cancel the student pass of international
students and notify the student (and relevant
staff) of approval via e-mail and phone call
Yes
No
Finance will deactivate fee plan and stop
payment advice from being send to student
Student Attendance Executive will update
the status of the student on the Student
Management System (SMS) and students
will be withdrawn from enrolled subjects for
that trimester.
Can student
provide more
supporting
documents
for the LOA
application?
Student will be advised to
continue studies
For returning students who are on Semester
Leave, Student Support Executive will
advise student on the necessary procedure.
End
41
Support Services
No employment while studying
Fee protection scheme
An international student cannot to be engaged
in any form of employment or in any business,
profession or occupation in Singapore whether paid
or unpaid, without a valid work pass issued under the
Employment of Foreign Manpower Act (Cap. 91A).
Industrial attachment and/or on-the-job training
(whether provided by any school or otherwise) are also
considered as employment under the Employment of
Foreign Manpower Act and require
a valid work pass.
The Singapore Government requires all Private
Education Institutions in Singapore to protect any
student fees paid in advance. The scheme ensures that
if James Cook University is unable to deliver its programs
due to closure for any reason, students can claim back
any fees which have been paid in advance. All students
must be covered by this scheme.
Confidentiality of student data
Personal information supplied to the Singapore campus
of James Cook University be handled in accordance
with James Cook University’s Privacy Policy (available
at www.jcu.edu.sg). The information may be provided to
other areas of JCU and to third parties for administrative
and legislative purposes (under the Private Education
Act 2009 and the Private Education Regulation 2009).
This includes other academic institutions to verify
qualifications; and our fee protection and medical
insurance providers.
Protection is provided through an insurance policy taken
out by the Singapore campus of James Cook University
on behalf of students. James Cook University uses
Lonpac Insurance (www.lonpac.com) as the provider
of all policies taken out as part of the fee protection
scheme. The policy makes provision for the refund of
unconsumed fees paid should James Cook University
close or be unable to deliver the course as detailed in
the contract for any reason. The policy also provides for
compensation in the case where James Cook University
fails to pay any sum awarded by Singapore Courts to the
insured student. As of 1st February 2014, the premium
is 0.6% of the sum of all fees per year subject to a
minimum fees of S$10.70 (inclusive of GST 7%). The
premium is paid by the student.
The insurance will protect the students against the
following events:
• Loss of fees paid in advance by the insured student
due to insolvency or regulatory closure of the school.
• Sale of drugs Act
• Smoking (Prohibited in Certain Places) Act
• The Private education Act 2009
• Undesirable Publications Act
• Private Educator’s failure to pay sum awarded by
Singapore courts to the insured student.
In addition students should be aware that they are not
able to work while living in Singapore on a student pass.
• Payment of S$10,000 for any one event and in the
aggregate for the insured student’s accidental death
or total permanent disability by accident caused
solely and directly by accidental, visible and violent
means (excluding any sickness, disease or medical
disorder).
Student contract
Singapore legislation
Like all countries, Singapore has a range of legislation
governing the manner in which things are done and
provide guidance to people who live in Singapore on
matters relevant to their daily lives. A full list of the
legislation and their contents can be found at:
http://statutes.agc.gov.sg/
Prospective students are advised to visit this site
and scan any legislation which they believe might be
relevant to them or their activities. In particular we
recommend that students have a working knowledge of
the requirements of the following Acts:
• Immigration Act
• Road traffic Act
All students who accept a place at the Singapore
campus of James Cook University are required to sign a
student contract which details the terms and conditions
of their enrolment. The terms and conditions are
specified by the Council for Private Education.
A standard student contract is provided at the time a
student is offered a position at James Cook University. A
sample contract is available at:
https://www.jcu.edu.sg/courses-and-study/admissions/
admissions-procedures-And-requirements/admissionsinternational-students
Currently the Council for Private Education requires
that any student who seeks to change their course in
any way (including remoduling failed subjects) must be
provided with a new contract.
The Singapore campus of James Cook University
terminates the contract for student breaking the
Singapore law.
Withdrawal and refund policy
1. Conditions of Withdrawal
A student can decide to withdraw from a course prior
to its completion. James Cook University Singapore
will process the withdrawal application within 4 weeks
unless otherwise indicated below. The student visa will
be cancelled once the application is approved. This policy
applies to each of the following withdrawal options
1.1 Cooling off period
All students have a cooling off period of 7 working days
from the date on which they sign their contract. This
means they can chose to withdraw for any reason and
receive the maximum refund amount (less any Course
Fees consumed by the Student if the withdrawal date
is later than the Course Commencement Date and the
Student has started the Course, any administrative
charges which are stipulated in the Miscellaneous Fees
and any applicable administrative charges properly paid/
payable under Fee Protection Scheme. Such notice of
withdrawal must be received in writing from the student
within the seven day cooling off period.
1.2 Withdrawal for Cause
Subject to Force Majeure, a student shall be entitled to
immediately withdraw from the Course by giving written
notice to James Cook University Singapore of their
intention to do as a result of one or more of the following
circumstances:
•
James Cook University fails, for any reason, to
commence the course on the commencement date;
•
James Cook University terminates the course, for
any reason, prior to course commencement date;
•
James Cook University fails, for any reason, to
complete the course by the completion date;
•
James Cook University terminates the course for any
reason prior to the completion of the course; or
•
The Student Pass application is rejected by the Immigration and Checkpoint Authority
•
James Cook University is in breach of its obligations
under the student contract
The Student will be entitled to a refund of the entire
Course and Miscellaneous Fees already paid should the
Student decide to withdraw, within seven (7) working
days of the notice.
1.3 Withdrawal without Cause:
Where a Student withdraws from the Course for any
reason other than those set out above or Force Majeure
and the withdrawal notice is received more than 21 days
prior to the course commencement date James Cook
University, shall, subject to the no double claim clause,,
as soon as practicable after receiving the student’s
written notice of withdrawal (and in any event no more
than seven (7) working days after receiving such notice)
refund to the student 80% of the tuition and other
course fees paid less any applicable administrative
charges properly paid/payable under Fee Protection
Scheme).
Where the notice of withdrawal is received within 21
days of the course commencement date. the student
is not eligible for any refund (subject to the cooling off
period provision).
1.4 Force Majeure
2. No Double Claim
In the event that James Cook University and the student
shall be rendered unable to carry out the whole or any
part of its obligations under the Student Contract for
any reason beyond the control of that party, including
but not limited to acts of God, force majeure, strikes,
war, riot and any other causes of such nature, then
the performance of the obligations hereunder of that
party or all the parties as the case may be and as they
are affected by such cause shall be excused during the
continuance of any inability so caused, but such inability
shall as far as possible be remedied with all reasonable
despatch. For the avoidance of doubt, this shall not
apply to cases where:
For the avoidance of doubt, if the Student and/or
his/her parent/guardian receives any payment from
the Singapore campus of James Cook University or
the Escrow Bank/Insurance Company pursuant to
a provision of the Student Contract or the Master
Escrow Agreement/Master Insurance Agreement in
respect of any matter or damage, then the Student
and his/her parent/guardian shall not be entitled to
claim against James Cook University or the Escrow
Bank/Insurance Company* for the same payment
in respect of the same matter or damage pursuant
to any other provision in the Student Contract or
the MasterEscrow Agreement/Master Insurance
Agreement
•
•
James Cook University is declared to be
insolvent and/or a winding-up order made
or bankruptcy issued by the Singapore court
against it; and
The relevant authority(ies) issue(s) an order
to cease and/or terminate the operations of
James Cook University, or the happening of
anything of a similar nature under the laws of
Singapore.
3. Refund Timeframe
All refunds will be processes within 7 working days
from lodgement of request.
Refund of Tuition Fee Procedure
Refund of Tuition Fee Procedure
Student submits withdrawal
form to Student Services if they
are current students
Student submits withdrawal
form to Admissions if they are
new students prior to reporting
Student Service Staff
interviews student
Marketing Support Staff
interviews students
No
Noo
Student
continue with
studies
NooNo
Student
proceeds with
withdrawal?
Student
proceeds with
withdrawal?
Yeso
Yes
Associate Dean
interviews student
Yeso
Yes
No
Student
proceeds with
withdrawal?
Student continue
with studies
Yes
Finance Director assess for
refunds base on current
policy
Noo
No
Is the Refund
valid?
Yes
Student Services/Marketing Support
staff informs students of outcome
and cancels Student visa if necessary
Finance Executive cancels FPS
Insurance and update student fee plan
in Accpac and CRM.
46
Student Service/Marketing support Staff
informs student and checks whether
student prefer interbank or cheque
payment.
Finance Executive cancels FPS Insurance, update student fee plan in
Accpac and CRM and process refund payment either through
interbank or cheque if bank details are not available
Student Services/Marketing Support
staff informs students of outcome and
payment details and cancels Student
visa if necessary
Student Initiated
Withdrawal
Student
Initiated Withdrawal
Start
Student submits withdrawal
request at Student Service centre
Parents will be informed.
Student must also
provide a letter from
parents, stating they are
aware of the student's
withdrawal request.
Yes
Is Student under
18 years old?
No
Form is sighted by Student
Counsellor to check with Finance
Finance will send payment
advice and collect payment.
Student Counsellor will also
advise the student and
provide recommendation.
Yes
Is there are any
outstanding or
additional fee
payable?
No
When application is processed the Student Attendance Executive will:



Cancel Student's Pass with ICA (International Students)
Send confirmation letter of withdrawal within 21 days of application.
notify student via e-mail or phone call
Finance will be informed to cancel student's fee plan. Finance department will
stop to generate payment advice.
Student Attendance
Executive will make the
eForm V36A Declaration on
the Student's Pass Online
Application & Registration+
Solar+ System
Yes
Is student applying
to another Private
Educational
Institute?
No
Spreadsheet to be sent to Registrar’s Office to change the status of the student
to withdrawn in the Student Management System (SMS)
End
47
University Initiated Withdrawal
University Initiated Withdrawal
Start
University initiates withdrawal for students
Who are caught breaking James
Cook University Singapore
policies or Singapore Law.
With prolonged inactive enrolment (12
months or more). Students emailed 3
times by Student Attendance
Executive every second day for the
duration of 1 week, to illicit response
Students / Parents (for students under 18 years old) will be notified via
email upon confirmation of withdrawal within 21 days from application.
Student Counsellor to check with Finance
For students with outstanding
fees, Finance will send
payment advice and collect
payment from the student.
Withdrawal application will be
completed and
recommendation will be
made by Student Counsellor.
Yes
Is there are any
outstanding or
additional fee
payable?
No
When application is approved Student Attendance Executive will:



Cancel Student’s Pass with ICA (International Students)
Send confirmation letter of withdrawal within 21 days of application.
notify student via e-mail or phone call
Finance will be informed to cancel student's fee plan. Finance department will
stop to generate payment advice.
Spreadsheet to be sent to Registrar’s Office to change the status of the
student to withdrawn in the Student Management System (SMS)
End
48
Student Complaint Resolution Procedure
•
James Cook University is committed to having
an effective system of complaint management
that responds to complaints in a positive way and
contributes to the continuous improvement of
the teaching and learning environment and shall
participate in the prescribe dispute resolution
scheme and to comply with such terms and
conditions of the scheme as may be prescribed by
the Council for Private Education.
a formal complaint.
•
A complainant can appeal the outcome of a formal complaint, or of a determination under another
Policy that does not have an appeal process, with
regard to the procedural fairness of the complaint
resolution process.
•
A complainant may at any time withdraw their complaint, by notice in writing to the Associate Director, Student Services. If a complaint is withdrawn, any processes arising out of the complaint may, at the discretion of the Director,
Marketing or the Campus Dean, depending on the
nature of the complaint, be either continued or
discontinued.
•
The complaint resolution process will be conducted
in accordance with the principles of natural justice.
•
James Cook University shall participate in any
dispute resolution schemes as prescribed by the
Council for Private Education and to comply with
such terms and conditions of the scheme as may be
prescribed.
For further information, visit: www.cpe.gov.sg
•
James Cook University shall have a close-loop
complaint management system to gather and
address all complaints received from students.
•
All complaints within the control of James Cook
University shall be resolved within 21 working days.
•
This Policy and related materials and forms will be promoted to and readily accessible by staff
and students, through the James Cook University
website.
•
Students are encouraged to resolve their complaint informally in the first instance. Should a student deem that informal resolution is not possible,
appropriate or satisfactory; the student may submit
Student Complaint Management Procedure
Student Complaint Grievance Procedure
Start
Receive complaint
No
Yes
Yes
External
parties
involved?
Student Service confirms
receipt of complaint and records
complaint within 1 working day.
Student Service confirms receipt
of complaint and records
complaint within 1 working day.
Mutually agreed outcome
identified between student and
James Cook University
Singapore within 6 working days
of matter being raised.
Complaint / Grievance Investigated
Outcome
accepted
by all
parties?
Suggested remediation actions reviewed by Associate
Director Student Services or Campus Dean
No
Endorsed actions to resolve complaint sent
to student and James Cook University
Singapore staff within 10 working days of
matter being raised.
End
Outcome
accepted
by all
parties?
No
Yes
If the matter remains unresolved or it the complainant is not happy with the
outcome, student may approach CPE – www.cpe.gov.sg Student Services
Centre for help. CPE may refer the student to seek assistance through the
CPE’s Dispute Resolution Scheme, comprising mediation and arbitration
with the Singapore Mediation Centre- www.mediation.com.sg and
Singapore Institute of Arbitrators – www.siarb.org.sg respectively. The
counsellor will follow up the status for prompt resolution (within 21 working
days)
Outcome Student
Mediation Authority
Report filed. Complaints database updated with
outcome and number of days taken to resolve the
complaint. Bi-annual root cause analysis
undertaken to determine any possible preventative
actions that can be taken.
End
50
Feedback options available to students
Students have access to both informal and formal
processes to provide feedback.
• Feedback on agent quality and services: James Cook
University asks all students to complete an agent
satisfaction survey during their initial orientation
period at the Singapore campus of James Cook
University. The survey results are analysed and any
issues identified are taken up by the appropriate
marketing staff member for resolution.
• Feedback on course and lecturer quality, service
standards and room facilities: At the completion of
all subjects, students are asked to complete subject
and lecturer feedback. Any issues identified by
Student Services and Academic staff in their analysis
of the results are taken up by the appropriate staff
member for resolution.
• Suggestion box: There are suggestion boxes located
around both campuses for feedback and ideas. All
feedback is reviewed by the Director, Internal Audit
and Standards and then passed to the appropriate
member of management for comment and action as
appropriate
• Approach Student Services staff: All students
can approach Student Services staff at any time
to provide feedback on issues of concern. The
staff member who receives any such information
will either resolve the issue personally or where
appropriate pass on the information received to the
relevant member of management.
• Online: Students can submit their feedback on the
James Cook University website by clicking on the
‘Feedback’ link on the homepage or visiting
https://www.jcu.edu.sg/feedback
Notes:
The Singapore campus of
James Cook University has the
communication bases covered:
Web
www.jcu.edu.sg
The James Cook University website is the gateway to all
the happenings on our campuses. It’s the place to go to for
information on timetables, lectures, academic calendars, forms
and upcoming events and activities. All information on the site is
only a few clicks away.
Facebook
www.facebook.com/jcu.singapore.fanpage
Keep in touch with past and present staff and students, ‘like’ us
and tell us what you are doing! Check out the latest videos and
pictures from James Cook University staff and students. Find
out about the latest courses, events and campus happenings.
Twitter
www.twitter.com/jcu_singapore
Want the latest stories, ideas and news from James Cook
University quickly and in a few words? Join Twitter and
stay in touch.
YouTube
www.facebook.com/jcusingaporevideo
For the latest videos from James Cook University and
students, take a look at our YouTube site.
James Cook University Australia offers pathway, undergraduate and postgraduate programs at the Singapore campus of James Cook University.
This publication is intended as a general guide. The information is correct at the time of printing. James Cook University reserves the right to alter any contents without prior notice. Last updated 05/17.