EbixExchange Australia Pty Ltd
How to Enable Compatibility View in IE11 for
Sunrise Product Screens
Upgrading to Internet Explorer Version 11 has been known to create problems with the layout
of some Sunrise insurer product screens.
To fix any layout issues first try the following:
1. Open Internet Explorer 11, right click on the Favorites Bar, and ensure Menu Bar is ticked.
2. Once the File menu bar is visible, click on Tools and select Compatibility View Settings.
© EbixExchange Australia Pty Ltd
Document Ref: SR-1176 Version: 1.3 17/03/2017
Page 1 of 3
EbixExchange Australia Pty Ltd
3. The following table lists the IP addresses for each insurer and their products.
AIG
All AIG products
http://10.125.80.214
Allianz
Allianz Workers Comp Underwritten (AALWCU)
http://10.125.80.101
Allianz Alive and TIO Alive Products
http://10.125.80.110
All other Allianz products
http://10.125.80.99
ACE
ACE Home Insurance (HH)
ACE Landlords Insurance (LL)
http://172.27.1.94
CALIBRE
Calibre Business Package Insurance (CALIBREBUS)
http://172.27.1.41
CGU
CGU Business (CUBI)
http://10.125.80.66
CGU
CGU
CGU
CGU
Commercial Motor (CUCM)
Householder (CUHH)
Landlords (CULL)
Private Motor (CUPM)
http://10.125.80.79
CGU
CGU
CGU
CGU
CGU
Countrypak (CUCC)
Farm Motor (CUFM)
Management Liability (CGUML)
Professional Indemnity (CGUPI)
Workers Compensation (CGUWC)
http://10.125.80.89
Hollard
Hollard Business Pack (HOLBUS)
http://172.27.23.75
NTI
All NTI Products
http://10.125.80.164
QBE
All QBE Products
http://10.125.80.50
Vero
Vero Home Insurance (VROHH)
Vero Motor Insurance (VROMV)
http://10.125.80.158
Vero Enterprise (SUNSME)
http://10.125.80.135
Vero Workers Compensation(VEROWC)
http://10.125.80.144
All Zurich Products
http://10.125.80.45
Zurich
4. Enter the IP address of the insurer/product appropriately in the Add this website field and
click
.
© EbixExchange Australia Pty Ltd
Document Ref: SR-1176 Version: 1.3 17/03/2017
Page 2 of 3
EbixExchange Australia Pty Ltd
5. Close and re-open the browser.
Sometimes you may lose sites which you have added to the compatibility list between IE
sessions.
If this happening, try un-checking the ‘Delete browsing history on exit’:
1. Open Internet Explorer
2. Click Tools > Internet Options
3. Click the General tab
4. Uncheck the option Delete browsing history on exit
5. Click
and then
.
The rendering of the Sunrise Product Screen should now be correct. If you continue to
experience problems, please contact Support on (02) 8467 3000 or [email protected].
© EbixExchange Australia Pty Ltd
Document Ref: SR-1176 Version: 1.3 17/03/2017
Page 3 of 3