Inland Revenue Payments from Abroad
Frequently Asked Questions
The Western Union Business Solutions payment platform is a reliable online payment system that allows Inland Revenue
Customers to make telegraphic transfers to Inland Revenue from all over the world. The platform provides benefits for
both Inland Revenue and Inland Revenue customers – it provides you with certainty around up-front costs and helps to
ensure that Inland Revenue receives your payment in full.
We are here to help
If you have any questions regarding the service, we have arranged for Western Union Business Solutions to provide a dedicated customer
service team that can help you with any additional information on the service and its benefits, and/or walk you through the process.
This service includes a dedicated enquiry hotline for
Inland Revenue customers that will help you through
the payment process:
Email: [email protected]
Phone: +64 9 356 8501
Monday to Friday 8.00am to 5.00pm (NZDT)
Making a Payment
Q How do I make a payment?
ATo make a payment, click on the Western Union Business Solutions link
on the Inland Revenue site and proceed as follows:
1. Enter your IRD number, name, address details etc.
2.Select the tax type you are making the payment for
3.Select the tax period for which you are making the payment, month and year
4.Enter the NZD amount you wish to pay and select the currency you wish to pay in
5.Complete the ‘Payer’ details section
6.Agree to the terms and conditions
7.You will then be presented with the bank account instructions of where
to make your payment. Print this form and do one of the following:
• Use the payment details to transfer funds via your online banking
service, if applicable OR
• Go to your bank and ask for your payment to be made using the payment
details provided
You will be quoted an amount for your transaction, in your local currency,
which will be guaranteed for 72 hours from the time you “commit” the
Telegraphic Transfer payment request.
Once Inland Revenue receives your payment, your account will be updated.
Q Who do I contact if I have questions on how to make a payment?
A You can contact Western Union Business Solutions’ Enquiries on:
Phone: +64 9 356 8501
Email: [email protected]
If the Inland Revenue Customer would like feedback on the status of their
payment, please have them email Western Union Business Solutions with
the following information:
•Name
• IRD Number
• Receipt number
• Date of transaction
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Telegraphic Transfer
specific questions
Q Why can I not pay in New Zealand dollars?
AThe Payment Platform is designed for international payments and gives
you the convenience and flexibility of paying IRD Payments in international
customers’ local currency. As a result, there is no option to pay your Inland
Revenue Payments by telegraphic transfer in New Zealand dollars.
If a currency is not available, please have the customer select an alternate
currency such as the United States dollar. Due to foreign exchange
regulations in some countries, Western Union Business Solutions may be
unable to receive and process some currencies.
Q How do I find out the exchange rate for the day?
AOnce you complete Step 4 (as above), the system will display the amount
in your chosen currency.
Q I have completed the telegraphic transfer payment process but I want
to quote a new foreign exchange rate. How long do I have to wait
before I can re-quote?
AYou have to wait 72 hours before you can re-quote. You may quote
as many times as you like, but only once within a 72 hour period.
Q M
y bank will not allow me to make a payment to Western Union
Business Solutions. Why?
AWestern Union Business Solutions is able to receive payments from any
international bank. If you are experiencing problems, either contact your bank
to make the transfer again or contact Western Union Business Solutions to
ask for further advice.
Q If I pay in my local currency will Inland Revenue receive New Zealand
dollars (NZD)?
AYes. Once Western Union Business Solutions receives your payment into its
bank account, it will transfer the funds into New Zealand dollars and remit to
Inland Revenue.
Q
Why do I have 72 hours in which to make a payment?
AWestern Union Business Solutions allows Inland Revenue customers to
lock in an amount to pay, in their local currency, for up to 72 hours. Provided
they pay within the 72 hour period, it will ensure Inland Revenue receives
the New Zealand dollar amount in full. If they pay outside the 72 hour
period, it cannot guarantee that Inland Revenue will receive the funds in
full – this depends on global foreign exchange rate movements over which
Western Union Business Solution has no control.
3
Q
Do I need to quote the payment reference number when I make
my payment?
AYes. Please quote your payment reference number in your bank’s ‘payment
reference’ field when you make the payment. Your payment reference
is a unique reference number which is located at the bottom of your
Telegraphic Transfer payment form.
This reference number helps ensure that Western Union Business
Solutions is able to recognise your payment into its account and promptly
apply it to your account with Inland Revenue.
Q I forgot to mention my payment reference number, what shall I do?
AYes. Please quote your payment reference number in your bank’s ‘payment
reference’ field when you make the payment. Your payment reference
is a unique reference number which is located at the bottom of your
Telegraphic Transfer payment form.
You can inform Western Union Business Solutions by emailing
[email protected]. They will require the following
information to trace the payment manually:
• Name
• IRD Number
• Payment Reference Number
• Date of transaction
• Currency paid
Q What information should be entered into the Payer’s field?
AThe payer’s full first name and surname needs to be entered into this field.
For example, Mr J. J. Smith is not acceptable. Mr John Joe Smith is acceptable.
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General questions
Q Who is Western Union Business Solutions?
AWestern Union Business Solutions is a global leader in foreign exchange
(FX) and a trusted international payments provider with clients operating in
markets around the world, including Inland Revenue.
Q W
hy do I need to pay Western Union Business Solutions’ bank
account and not the Inland Revenue account?
AThrough experience, Inland Revenue knows that making international
payments can be a long, costly and complicated process. That’s why
Inland Revenue is working with Western Union Business Solutions to give
you a quick and simple solution, which helps to avoid delays and expensive
bank charges.
Q W
hy is using the Western Union Business Solutions payment
platform better than using my bank?
AIf you use your bank to make the payment directly to Inland Revenue,
your bank may send an international payment without you knowing what
the rate of exchange is. This may not only cost you more, but also may
result in unforeseen additional bank charges. By using the Western Union
Business Solutions Payment Platform, you are assured of a guaranteed
rate of exchange you can accept before you pay. You can also rest assured
that Inland Revenue will receive your payment in full.
Q Do I need to provide Inland Revenue’s bank details?
ANo. You only need the local bank details that will be provided to you as a
PDF through the Western Union Business Solutions Payment Platform.
Western Union Business Solutions holds Inland Revenue’s bank details
and all payments will be allocated accordingly using individual IRD
numbers.
Q When do I know Inland Revenue has received my payment?
AThe customer can contact Western Union Business Solutions to find out
whether the payment has been received. In addition this payment will be
shown on your next statement.
5
Q Can I make a transfer to Inland Revenue via my own bank?
ATo get the benefits of this service it is important that you send your
payment amount to the Western Union Business Solutions account details
that are provided to you. You can use your own bank to make this transfer
to the Western Union Business Solutions account. Make sure that your
bank sends the reference number you have been given. This helps to
ensure your payment is easily identifiable by Western Union Business
Solutions and does not incur any unnecessary delays.
Q Which tax types can I pay using this service?
AThis service can be used to make payments to Inland Revenue for the
following tax types:
• Student Loan – Borrower
• Child Support – Non Custodial Parent
• Tax Under Arrangement
• GST & Provisional Tax
• Income Tax or Provisional Tax
Q I can find my home country but it doesn’t let me use my home currency?
AUnfortunately, due to international and domestic banking regulations,
some currencies are unable to be traded on the open market or as part of
this service. In the instances where your country does appear as an option
but the currency is unavailable, the system will default to an alternative
currency to use.
The Payment Platform is provided by Western Union Business Solutions under its agreement with Inland Revenue.
We can accept local currency subject to bank and/or country regulations restricting the export or exchange of local currency.
Western Union Business Solutions makes money from currency exchange.
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© 2014 Western Union Holdings Inc. All rights reserved.
Western Union Business Solutions is a division of The Western Union Company. Services in New Zealand are provided by Western Union
Business Solutions (New Zealand) company number 1180452 and FSP 42446 or Western Union Business Solutions (Australia) Pty Limited
(NZ Branch) company number 3527631 and FSP 168204 (collectively referred to as “WUBS” or “Western Union Business Solutions”).
This brochure has been prepared solely for informational purposes and does not in any way create any binding obligations on either
party. Relations between you and WUBS shall be governed by the applicable terms and conditions provided to you before you
trade. No representations, warranties or conditions of any kind, express or implied, are made in this brochure. WUBS1402016