Avoid Emotional
Intelligence Pitfalls at Work
Marcia Hughes and James Terrell
Collaborative Growth
303.271.0021
[email protected]
www.cgrowth.com
www.EITeams.com
© 2012
Tweeting? Please use this tag: #EIpitfalls
(800) 263-6317
or (805) 690-5753
Marcia Hughes
• President & CEO, Collaborative Growth, L.L.C.
• Strategic communications partner for organizations, supporting strategic
decision-making and effective communications
• Author or co-author of several books, including “The Emotionally
Intelligent Team” and “The Handbook for Developing Emotional Intelligence”
• Co-Author, with James Terrell, of “Team Emotional and Social Intelligence
Survey (TESI)” online assessment
James Terrell
• Vice President, Collaborative Growth, L.L.C.
• Applies expertise in interpersonal communication to help clients
anticipate and respond to change
• Coaches leaders, teams and senior management
• Co-author of “Emotional Intelligence in Action,” “The Emotionally
Intelligent Team” and “A Coaches Guide to Emotional Intelligence”
You will learn
 Define emotional intelligence (EI)
 EI pitfalls that sabotage your success
 Use EI skills to prevent pitfalls
 Creating a culture to promote EI
© 2012
Poll: What’s Your Familiarity
with Emotional Intelligence?
___ EI is new to me
___ I have read about it, but not used EI
___ I/we work with EI
___ I have benefitted from EI coaching
© 2012
© 2012
What is Emotional Intelligence?
A set of emotional and social skills that influence the
way we perceive and express ourselves, develop and
maintain social relationships, cope with challenges,
and use emotional information in an effective and
meaningful way.
© 2012
EI relates to
Self
Other
© 2012
EI is a must have leadership skill
 Key to 27% to 46% of workplace success (MHS)
 85-95% of the difference between a “good leader”
and an “excellent leader” is due to EI (Daniel
Goleman)
© 2012
EQ-i 2.0 Model
© 2012
Pay attention to the culture
Pitfall: Order your direct reports or others to be happy
and engaged. Ignore the impact of reassigning
employees who have become friends.
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© 2012
SelfReg a
rd
Inter
pe rso
l Re s
po ns
ib
E mp
athy
Successful Leaders
Prob
EQ-i Subscales
Unsuccessful Leaders
olvin
g
ility
Ha pp
ine ss
Optim
isim
le m S
Flex ib
ility
nal R
elatio
ns hip
s
Str es
s To
leran
ce
Imp u
lse C
ontro
l
Re al
ity Te
sting
Socia
SelfAwa
rene
ss
Ass e
rtive n
es s
Indep
ende
nce
SelfAc tu
aliza
tion
E mo
tio na
l
EQ-i Subscale Scores
Successful v. unsuccessful leaders
110
105
100
95
90
85
80
Combine skills or …
There can be adverse consequences
Pitfall: Just instruct your direct reports or
others to do something and then walk away
© 2012
Why can’t we just tell people what
to do?
© 2012
TESI
© 2012
When stress rears it’s ugly head
Pitfall: Blast your stress on all in your path
© 2012
Problems: To solve or NOT to solve
Pitfall: Insist that emotions be left at the door when
it’s time to solve problems.
OR
© 2012
Poll: What EI Pitfall Happens
the Most in Your Workplace?
___ Directing people without considering their emotions
___ Not considering the cultural context
___ Splattering Stress
___ Problem Solving Approaches
___ Other
© 2012
When
 Be Proactive
 Be Responsive
 Be Strategic
© 2012
Practical tips
 Assessments give you solid data – don’t guess,
that’s what makes it “soft” skills.
 Focus on specific practical applications of EI.
 Combine your skills and target your behavior for
success.
 Build EI development into your plan for measurable
success.
© 2012
© 2012
Resources
Questions?
Marcia Hughes and James Terrell
Collaborative Growth
[email protected]
www.CGrowth.com
www.EITeams.com
 Individual Development with EQi 2.0:
http://www.cgrowth.com/emotionalint
elligence.html
 Team Development with TESI:
www.EITeams.com;
[email protected]
 Emotional Intelligence in Action
by Hughes and Terrell
 The Emotionally Intelligent Team
by Hughes and Terrell
© 2012
• Sept. 27: Learning as a Business Initiative: Corporate Universities
• Oct. 4: Closing More Profitable Sales: 3 Counterintuitive Strategies
• Oct. 9: Improving Effectiveness by Leveraging a Variable Workforce
• Oct. 4: Closing More Profitable Sales: 3 Counterintuitive Strategies
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
On behalf of TrainingIndustry.com, thanks to:

Today’s Speakers: Marcia Hughes and James Terrell

Today’s Sponsor: MHS

All of you for attending

Questions or Comments? Please contact Tim Sosbe:
[email protected]