Customer Activities Website
Request for Service Training
November 2015
Introductions & Logistics

Welcome

Introductions


Speakers – Darren Westall, Sheikh Yousaf, Carolyne May Ross
Logistics

Participants are muted

Session is recorded

Questions
o
Will address as many as possible during question periods
o
Presentation & Alliance Transportation Access Policy (ATAP) was
e-mailed in advance.
Customer Activities Website – RFS Training
Date Updated: 2015-11-17
1
Training Agenda

Overview

New Request For Service (RFS)

TSP 1000 - Canada

TSP 2000 - USA

IT Contract & IT Rate Request

Contract Amendments

Wrap Up
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
2
Overview
Canada

Processes identified in the Alliance Transportation Access Policy (ATAP) allow
shippers to submit Requests for Service on the Alliance Canada Pipeline system

Provides access to:

Interruptible Capacity

Seasonal Capacity

Firm Capacity

Relocations
USA

In USA, rules related to RFS are outlined in the US Tariff.
Customer Activities Website – RFS Training
Date Updated: 2015-11-17
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Request for Service – TSP 1000 - Canada
Done by Shippers in the Customer Activities Website through RFS:

Interruptible Service
o
New IT
o
Interruptible Rate Request

Firm Seasonal Service

Relocation Service
Done by Alliance:

Call Business Development for:
o

Long Term Firm Services – New firm, amendments, renewals, FRGS,
interconnections
Call Price Desk for:
o
Term Park & Loan Services – New and amendments
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
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Request for Service – TSP 2000 - USA
Done by Shippers in the Customer Activities Website through RFS:


Interruptible Service
o
New IT
o
Interruptible Rate Request
Relocation Service
Done by Alliance:

Call Business Development for:
o

Long Term Firm Services – New firm, amendments, renewals, FRGS,
interconnections
Call Price Desk for:
o
Term Park & Loan Services – New & amendments
o
Interruptible Wheeling Services – New & amendments
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
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Shipper Entered RFS Process – TSP 1000 & 2000
Process
1.
Shipper enters new RFS in CAW then validates & submits the request.
2.
Alliance reviews RFS and, if acceptable, approves & awards it. Once
approved, a new contract number will be automatically assigned to the RFS.
3.
If RFS is not acceptable, Alliance will deny RFS.
If required, Alliance will contact shipper to discuss.
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
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IT Contract
&
IT Rate Requests
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
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Interruptible Service (IT)
IT Service is transportation provided on an interruptible basis pursuant to
Toll Schedules and under the terms of the Shipper’s Interruptible
Transportation agreement.
IT Components
1. Request New IT Contract

Shippers should request one IT Contract for each receipt location that
they may want to bid on in future
2. Request IT Rate (Bid) for IT Contract

Must have an IT Contract

Based on Bidding Window which may be offered prior to any nomination
cycle
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
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Demo
New IT Contract
&
IT Rate Request (Bid)
(Includes Quick Reference Slides)
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Date Updated: 2015-11-16
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Quick Reference
New IT Contract – TSP 1000 & 2000
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Date Updated: 2015-11-18
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Quick Reference
IT Rate Request (Bid) – TSP 1000 & 2000
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Date Updated: 2015-11-18
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Questions
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
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Long Term Firm Services

Firm Contracts – New, Renewals & Amendments

Relocations – Permanent, Temporary
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Date Updated: 2015-11-18
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Relocations – Permanent & Temporary
TSP 1000 – FRS, FFPS



TSP 2000 – FT-1
Permanent Relocation – Full

Changes the full maximum daily quantity (MDQ) of a contract, for the remainder of the
contract, to a new location.

RFS Outcome – Amends existing contract with the same MDQ.
Permanent Relocation – Partial

Changes a portion of a contract’s MDQ, for the remainder of the contract, to a new location.

RFS Outcome – Amends existing contract for capacity relocated to new location(s) and
creates new contracts for new location(s).
Temporary Relocation

Changes all or a portion of a contract’s MDQ, for one month, to one or more new locations.

RFS Outcome – Amends existing contract for all or a portion of capacity relocated to new
location(s) and creates new contracts for new location(s).
Customer Activities Website – RFS Training
Date Updated: 2015-11-17
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Demo
Permanent Relocation - Partial
(Includes Quick Reference Slide)
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
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Quick Reference
Permanent Relocation (Partial)
Customer Activities Website – RFS Training
Date Updated: 2015-11-18
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Questions
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
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Term Park & Loan
Interruptible Wheeling
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Date Updated: 2015-11-18
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Term Park & Loan (TPAL) Service – TSP 1000 & 2000
TPAL Services are available at both ATP (Canada) & ACE (USA).

New & Amended TPAL’s

Contact Alliance Price Desk
TPAL Process
1.
Shipper contacts Alliance Price Desk to initiate RFS.
2.
Price Desk enters RFS details into CAW and saves request.
3.
Price Desk notifies shipper of new RFS and provides RFS number.
4.
Shipper retrieves RFS using number provided by Price Desk.
5.
Shipper reviews RFS then validates and submits it for approval.
6.
Alliance Price Desk awards RFS and adds new contract or amends existing
contract.
Customer Activities Website – RFS Training
Date Updated: 2015-11-17
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Interruptible Wheeling Service – TSP 2000
Interruptible Wheeling Services are available only at ACE (USA).

New & Amended

Call Alliance Price Desk
Interruptible Wheeling Process

Same as TPAL process (previous slide).
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
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Questions
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
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Alliance Contacts
Onboarding Requests & Issues for Transportation Contracts

Business Development Managers
o
Carolyne May Ross – 403-517-7781
[email protected]
o
Chris Brovald – 403-517-6366
[email protected]
o
Jason Blaker – 403-802-6697
[email protected]
IT Contract & IT Bid Request Processes

Market Services – Sheikh Yousaf – 403-517-6511
[email protected]
TPAL & Wheeling

Alliance Price Desk – 403-527-6277 (Option 4)
All Other Inquiries

Alliance Customer Service – 403-527-6277 (Option 1)
Customer Activities Website – RFS Training
Date Updated: 2015-11-18
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Session Wrap Up
 Parking
 Thank
Lot
You
Customer Activities Website – RFS Training
Date Updated: 2015-11-16
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RFS Quick References
Permanent Relocation – Full
Temporary Relocation
Firm Delivery Service
Firm Seasonal Service
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Date Updated: 2015-11-18
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Quick Reference
Permanent Relocation (Full)
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Date Updated: 2015-11-18
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Quick Reference
Temporary Relocation – TSP 1000 & TSP 2000
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Date Updated: 2015-11-18
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Quick Reference
Firm Delivery Service – TSP 1000
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Date Updated: 2015-11-18
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Quick Reference
New Firm Seasonal Service – TSP 1000
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Date Updated: 2015-11-18
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