UTC Investor and Analyst Meeting March 10, 2017 Note: All results and expectations in this presentation reflect continuing operations unless otherwise noted. Cautionary Statement: This presentation contains statements which, to the extent they are not statements of historical or present fact, constitute "forward-looking statements" under the securities laws. From time to time, oral or written forward-looking statements may also be included in other information released to the public. These forward-looking statements are intended to provide management’s current expectations or plans for our future operating and financial performance, based on assumptions currently believed to be valid. Forward-looking statements can be identified by the use of words such as "believe," "expect," "expectations," "plans," "strategy," "prospects," "estimate," "project," "target," "anticipate," "will," "should," "see," "guidance," "confident" and other words of similar meaning in connection with a discussion of future operating or financial performance. Forward-looking statements may include, among other things, statements relating to future sales, earnings, cash flow, results of operations, uses of cash, share repurchases and other measures of financial performance or potential future plans, strategies or transactions. All forward-looking statements involve risks, uncertainties and other factors that may cause actual results to differ materially from those expressed or implied in the forward-looking statements. For those statements, we claim the protection of the safe harbor for forward-looking statements contained in the U.S. Private Securities Litigation Reform Act of 1995. Such risks, uncertainties and other factors include, without limitation: (1) the effect of economic conditions in the industries and markets in which we operate in the U.S. and globally and any changes therein, including financial market conditions, fluctuations in commodity prices, interest rates and foreign currency exchange rates, levels of end market demand in construction and in both the commercial and defense segments of the aerospace industry, levels of air travel, financial condition of commercial airlines, the impact of weather conditions and natural disasters and the financial condition of our customers and suppliers; (2) challenges in the development, production, delivery, support, performance and realization of the anticipated benefits of advanced technologies and new products and services; (3) future levels of indebtedness and capital spending and research and development spending; (4) future availability of credit and factors that may affect such availability, including credit market conditions and our capital structure; (5) the timing and scope of future repurchases of our common stock, which may be suspended at any time due to various factors, including market conditions and the level of other investing activities and uses of cash; (6) delays and disruption in delivery of materials and services from suppliers; (7) company and customer- directed cost reduction efforts and restructuring costs and savings and other consequences thereof; (8) the scope, nature, impact or timing of acquisition and divestiture activity, including among other things integration of acquired businesses into our existing businesses and realization of synergies and opportunities for growth and innovation; (9) new business opportunities; (10) our ability to realize the intended benefits of organizational changes; (11) the anticipated benefits of diversification and balance of operations across product lines, regions and industries; (12) the outcome of legal proceedings, investigations and other contingencies; (13) pension plan assumptions and future contributions; (14) the impact of the negotiation of collective bargaining agreements and labor disputes; (15) the effect of changes in political conditions in the U.S. and other countries in which we operate, including the effect of changes in U.S. trade policies or the U.K.'s pending withdrawal from the EU, on general market conditions, global trade policies and currency exchange rates in the near term and beyond; and (16) the effect of changes in tax, environmental, regulatory (including among other things import/export) and other laws and regulations in the U.S. and other countries in which we operate. For additional information identifying factors that may cause actual results to vary materially from those stated in forward-looking statements, see our reports on Forms 10-K, 10-Q and 8-K filed with or furnished to the SEC from time to time. Any forward-looking statement speaks only as of the date on which it is made, and we assume no obligation to update or revise such statement, whether as a result of new information, future events or otherwise, except as required by applicable law. Akhil Johri EVP & Chief Financial Officer United Technologies Agenda 8:00 – 8:05 Opening Remarks Johri 8:05 – 8:50 CCS / Q&A McDonough 8:50 – 9:30 Otis / Q&A Delpech 9:30 – 9:35 Closing Remarks Johri 9:35 – 9:45 Tour Overview Vining 9:45 – 10:00 Break 10:00 – 11:00 Showroom / Tour All Bob McDonough President, UTC Climate, Controls & Security UTC Climate, Controls & Security Segment Product Line Fire & Security (2016 @ afx) Aftermarket Aftermarket HVAC New New equipment equipment Refrigeration Sales* Geography $16.9 billion Operating profit** $3.1 billion Operating margin 18.1% Employees Minority JVs ~56,500 Asia Americas Americas Asia EMEA EMEA *Excludes unconsolidated JV sales of ~$6B **Excludes restructuring and other significant items – see appendix for definition and reconciliation ~$6B 1 Industry Leadership Positions (2016 @ afx) HVAC Fire & Security Refrigeration $8B $5B $4B 2 Value Creation Growth Engineering headcount 15% 2012 2016 Innovation Iconic brands Building solutions M&A opportunities Performance Overhead % of sales Cumulative restructuring spend ~$500M Free cash flow* ~100% of NI ~150 bps 2012 Market fundamentals *See appendix for definition and reconciliation of free cash flow 2016 Cost leadership 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 Operations excellence Cash generation 3 CCS Priorities ($ billions @ cfx) Performance CAGR 2013 - 2016 Op Profit* expectation Sales: 3% $150 – 200M @ cfx Op Profit*: $100 – 150M @ afx 8% Organic revenue growth 3.0 2.8 2.6 Organic** expectation 2.4 Low single digit Op profit* 16.6 16.2 Sales 15.1 Sales force investment 15.3 7% Innovation 12% 9% 10% 7% Cash generation Organic** ROS* 1% 3% 3% (1%) 2013 2014 2015 2016 16.0% 17.3% 17.4% 18.1% 2017E See appendix for reported sales and adjusted operating profit (afx) *Excludes restructuring and other significant items – see appendix for definition and reconciliation **See appendix for definition and reconciliation of organic sales 4 2017 Organic Sales Outlook Segment Geographic up mid single digit NA Residential HVAC Commercial HVAC up low single digit F&S products up low single digit F&S field up low single digit Commercial refrigeration up low single digit Transport refrigeration See appendix for definition and reconciliation of organic sales Refrigeration Asia Up low single digit Up low single digit EMEA Up low single digit Americas Up low single digit flat 5 North America Residential HVAC Growth drivers Market fundamentals Growing installed base Split systems segment New construction momentum Segment, units, M Installed base, units, M 0.0 12 120 0.0 10 100 0.0 8 80 0.0 6 60 0.0 4 New construction 0.0 2 Add-on replacement 0.0 0 01 01 Continue share growth Develop new customers and channels 40 20 0 03 Source: AHRI, Internal estimates 05 07 09 11 13 15 17E 6 Commercial HVAC Market fundamentals Growth drivers U.S. non-residential construction Light commercial segment growth (VPY %) 25% Product platform revitalization 15% 5% Regulatory changes (5%) (15%) Broaden service portfolio (25%) 09 10 11 12 13 14 15 16 17E Europe non-residential construction (VPY %) 10% 5% 0% (5%) (10%) 09 10 Source: FW Dodge/McGraw Hill, Euroconstruct 11 12 13 14 15 16 17E 7 Fire & Security Fire & Security Growth drivers $5B New products Fire & Security Field Oil and gas stabilization Fire & Security Products Recurring service focus Vertical / geographic market focus Field sales (% of total) Service 2012 - 2016 6 pts Install 2012 2016 8 Refrigeration Market fundamentals Growth drivers U.S. Class 8 truck shipments 40 (000 units) Europe Truck / Trailer 30 20 Emerging market penetration 10 0 11 12 13 14 15 16 17E New product introductions Shipping industry profitability Expand into new channels ($B) 10 5 0 (5) (10) 11 12 13 14 15 16 17E Global hypermarkets and supermarkets (000 units) 50 45 40 35 30 11 12 13 Source: ACT, Drewry, Planet Retail, internal estimates 14 15 16 17E 9 Innovation E&D investment ($B) 2012 - 2016 ~15% Large tonnage centrifugal 2012 2014 Enterprise access 2016 v Product vitality* (% of sales) 2014 - 2017E ~10% Low GWP chiller 2014 2015 *Products released in past 36 months, excluding transport refrigeration VRF Smart home system 2017E 10 Digital Innovation Intelligent Buildings Connected Home Smart Cold Chain Trace forward Trace back CCS Sales Mechanical Digital Engineering Headcount 2012 - 2017E ~45% Software - based Electro-mechanical 2012 2013 2014 2015 2016 2017E 11 UTC Building Solutions Growth Intelligent products Connected systems Integrated buildings Strategic accounts / verticals Consultative selling Advanced building solutions World’s first combined HVAC recovery for data centers High temperature district heating solution 12 Market Growth Fundamentals Urbanization Adoption (Global urban population, billions) (Commercial fire detection spend per capita) 4.7 4.3 4.0 3.6 3.2 2.9 2.6 95 00 05 10 15 20E 25E U.S. Replacement Europe China Energy efficiency (U.S. splits installed base, units M) Avg life ~15 yrs (Global green building construction spend) 100 Doubling every 3 years 75 50 25 0 75 80 85 90 95 00 05 10 15 16 Source: United Nations: World Urbanization Prospects, 2014 revision; Green Market Size: McGraw Hill Construction Dodge, 2014; Internal estimates 2012 2015 2018E 13 CCS 2020 Outlook 0.0 Sales ($B, cfx) Operating profit* ($B, cfx) 2016 – 20E CAGR Operating profit* ($B, afx) 3 - 20.00 5% 0.0 15.3 16.2 Growth 16.6 6 - 8% 0.0 15.00 Innovation 0.0 2.6 3.0 2.8 10.00 0.0 5.00 Commercial excellence 0.0 - - 2014 2015 2016 2017E 2020E Financial performance 2017 expectations Actual FX (afx) Constant FX (cfx) Reported sales: up slightly Organic sales**: up low single Operating profit*: $100 – 150M Operating profit*: $150 – 200M See appendix for reported sales and adjusted operating profit (afx) *Excludes restructuring and other significant items – see appendix for definition and reconciliation **See appendix for definition and reconciliation of organic sales 14 Philippe Delpech President, Otis Industry Leadership Industry Sales ($ billions) 17% Attractive growth fundamentals 11.9 All others +20% A B Global scale and balance A C B C Operating profit 2016 sales: ~$69 billion Large and growing portfolio ($($ billions) billions) 2.1 +50% Otis Productivity runway on service B Asia A C Portfolio EMEA (units, millions) Best-in-class cash flow 1.9 +30% Americas Note: Comparable 2015 industry sales: ~$70 billion; A, B, C represent industry peers Source: Public company reports & internal estimates 2016 sales: $11.9 billion A C B 1 Strategy Initiatives Accelerate innovation Otis NE share of segment (in units) Operations excellence New equipment growth Service transformation Source: Internal estimates 2010 2013 2016 2 Accelerate Innovation Priorities R&D spend, $ millions, @ cfx % of sales 1.4% 1.1% 1.6% Leverage capabilities 1.1% Accelerate programs Address product gaps 2014 2015 2016 2017E Design for service ~4X vs. ‘14 10 sustaining centers 2014 2015 2016 New product launches Down ~66% vs. ‘16 3 lead design centers 2017E 2016 Engineering FTE leverage 2017E 2018E China platform rationalization New lead design center in China 3 Operations Excellence Global operations footprint Supply chain (Manufacturing sq. ft.) (Number of suppliers) Down 11% 2015 Down 10% Down 15% 2016 Target (Location mix, sq. ft.) 2015 2016 Down 20% Target (Field product spend example) 20 High cost Low cost $M per supplier 10 22K suppliers ~80% less than $10K / supplier 2015 0 4 New Equipment Growth – China Global segment China transformation Deploy segmentation Otis position Leverage multiple brands Maximize operations scale ROW China China segment (unit bookings) #1 Otis +4% #2 2016 sales: ~$34B China segment 2015 (5%) 2016 Down low-mid single Infrastructure development Otis 2017E China metro segment - 2016 Source: Internal estimates 5 New Equipment Growth – Rest of World ROW segment Growth strategy Expand sales coverage & efficiency #1 Otis position Enhance product offering MEA #1 #1 Americas Asia (ex. China) Align incentives for profitable growth 2016 orders VPY 13% (@ cfx) 11% Otis ex. China 5% 2% Europe #1 2016 sales: ~$19B (28%) Europe Source: Internal estimates Asia (ex. China) Americas MEA 6 Maintenance (@ cfx) Portfolio Europe maintenance (Financial performance per unit, indexed) Revenue Cost ROW China EMEA Americas 103 100 90 2016: 1.9M units Portfolio growth CAGR 2% 2010 2010 2013 2013 2016 2016 7 Service Transformation Mechanic time Portfolio dynamics Conversions Non-value added Value added Recaptures Cancellations ~60 million hours Field productivity + + - Customer retention Deploy enhanced digital tools 8 Service Transformation Schedule 3/10 Deployment 2016 2017 2018 (New mobility devices) ~31,000 Strategy ~16,000 Preparation 1,300 2016 2017E 2018E Execution Mobility & Apps Remote / IoT Enterprise Systems Pilot Development Development 2017 - 2018 objectives Deployment Pilot Deployment Pilot Mobility & Apps Customer Retention Smart Service Enterprise Systems Productivity Remote / IoT Deployment 9 Service Transformation Impact Hong Kong deployment Expected benefits Cancellations Callbacks Maintenance hours Overhead Recaptures 10 Key Metrics (5-year CAGR) New equipment growth (Orders) 2015 (5-year CAGR) China flat ROW ~5% 7% 2010 (@ cfx) 2016 2020E Service transformation (R&D investment) 2% 2010 (5-year CAGR) (China service conversion rate) Accelerate innovation 2015 (@ cfx) ~15% 2016 Service transformation (Maintenance portfolio) 2020E (units) >50% 33% 24% 2% 2010 2015 2016 2020E 2010 2015 ~3% 2016 2020E 11 Otis 2020 Outlook 18.0 Sales ($B, cfx) Operating profit* ($B, cfx) 2016 – 20E CAGR 16.0 2016-20 3 - 5% CAGR Operating profit* ($B, afx) Accelerate innovation 14.0 11.2 11.5 11.7 12.0 10.0 Operations excellence 3 - 5% 8.0 2.3 2.3 2.1 6.0 New equipment growth 4.0 2.0 Service transformation - 2014 2015 2016 2017E 2020E 2017 expectations See appendix for reported sales and adjusted operating profit (afx) *Excludes restructuring and other significant items – see appendix for definition and reconciliation **See appendix for definition and reconciliation of organic sales Actual FX (afx) Constant FX (cfx) Reported sales: up slightly Organic sales**: up low single Operating profit*: ($175) – (125M) Operating profit*: ($100) – (50M) 12 Factory Tour North America (@ cfx) Performance Profit contribution (Indexed) (2016) Total sales New equipment 332 New equipment backlog Service 144 100 2010 2013 2016 Otis awards (2016) Priorities Deliver service & digital transformation Execute NE backlog & service Continue NE & Mod orders growth Willis Tower Mod LAX Midfield Terminal* Texas Children’s Hospital *Photograph provided by Los Angeles World Airports 1 North America Operations Transformation 2011 2016 Nogales 1 Nogales 2 Nogales 3 Bloomington, IN Florence, SC Changing the Status Quo 2000 Stabilization 2004 (Indexed) 1.0 Bloomington Direct employees 0.8 Outsourcing 0.9 Nogales Contract factoryActual hours 1.0 0.6 Vertically integrated Cost reduction1.5 1.0 Shipments Traditional Organization 7 Platforms 3 Modularity 1.0 Floor space Structure Nogales/Bloomin Growth Scattered Org2 North America Transformation Results Florence factory Results (Shipment units, indexed) 2013 100 2013 133 2016 (Factory sales, indexed) 100 2016 2013 139 2016 (Cost of poor quality, indexed) 100 2013 65 2016 3 Appendix and GAAP Reconciliations Use and Definitions of Non-GAAP Financial Measures We supplement the reporting of our financial information determined under accounting principles generally accepted in the United States ("GAAP") with certain non-GAAP financial information. The non-GAAP information presented provides investors with additional useful information, but should not be considered in isolation or as substitutes for the related GAAP measures. Moreover, other companies may define non-GAAP measures differently, which limits the usefulness of these measures for comparisons with such other companies. We encourage investors to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. Adjusted net sales, organic sales, adjusted operating profit and adjusted diluted EPS are non-GAAP financial measures. Adjusted net sales represents consolidated net sales from continuing operations (a GAAP measure), excluding significant items of a non-recurring and/or nonoperational nature (hereinafter referred to as “other significant items”). Organic sales represents consolidated net sales (a GAAP measure), excluding the impact of foreign currency translation, acquisitions and divestitures completed in the preceding twelve months and other significant items. Adjusted operating profit represents income from continuing operations (a GAAP measure), excluding restructuring costs and other significant items. Adjusted diluted EPS represents diluted earnings per share from continuing operations (a GAAP measure), excluding restructuring costs and other significant items. For the business segments, when applicable, adjustments of net sales, operating profit and margins similarly reflect continuing operations, excluding restructuring and other significant items. Management believes that the non-GAAP measures just mentioned are useful in providing period-toperiod comparisons of the results of the Company’s ongoing operational performance. Free cash flow is a non-GAAP financial measure that represents cash flow from operations (a GAAP measure) less capital expenditures. Management believes free cash flow is a useful measure of liquidity and an additional basis for assessing UTC's ability to fund its activities, including the financing of acquisitions, debt service, repurchases of UTC's common stock and distribution of earnings to shareholders. A reconciliation of the non-GAAP measures to the corresponding amounts prepared in accordance with GAAP appears in the tables in this Appendix. The tables provide additional information as to the items and amounts that have been excluded from the adjusted measures. When we provide our expectation for adjusted EPS, adjusted operating profit, organic sales and/or free cash flow on a forward-looking basis, a reconciliation of the differences between the non-GAAP expectations and the corresponding GAAP measures (expected diluted EPS and operating profit from continuing operations, expected cash flow from operations and sales) generally is not available without unreasonable effort due to potentially high variability, complexity and low visibility as to the items that would be excluded from the GAAP measure in the relevant future period, such as unusual gains and losses, the ultimate outcome of pending litigation, fluctuations in foreign currency exchange rates, the impact and timing of potential acquisitions and divestitures, and other structural changes or their probable significance. The variability of the excluded items may have a significant, and potentially unpredictable, impact on our future GAAP results. UTC 2017 Expectations Adjusted EPS* $6.30 – $6.60 Sales $57.5 – $59B 2 – 4% Organic Sales** Free cash flow*** 90 – 100% of net income attributable to common shareowners *Excludes restructuring and other significant items – see the Use and Definitions of Non-GAAP Financial Measures in this appendix for definition **See the Use and Definitions of Non-GAAP Financial Measures in this appendix for definition of organic sales ***See the Use and Definitions of Non-GAAP Financial Measures in this appendix for definition of free cash flow *Excludes restructuring & certain other items 2017 Expectations (% organic sales change) Commercial sales Elevator new equipment Elevator service Total Otis Americas EMEA Asia Total up mid teens up low/mid single digit down mid single digit up low single digit up mid single digit up slightly up high single digit up low/mid single digit up high single digit up low single digit flat up low single digit Americas EMEA Asia Total Residential HVAC up mid single digit Commercial HVAC up low single digit flat up mid single digit up low single digit Fire & Security product up mid single digit up low single digit up low single digit up low single digit up low single digit up low single digit up low single digit Fire & Security field up mid single digit Transport refrigeration flat Commercial refrigeration Total CCS up low single digit up low single digit up low single digit up low single digit up low single digit Otis 2017 Expectations ($ millions) Sales Reported Organic up slightly up low single digit Adjusted Operating Profit* Excluding FX ($100) – (50M) Including FX ($175) – (125M) Adjusted Operating Profit* Drivers Volume + 75 – 125 Net productivity / restructuring + ~75 Price / mix – ~175 Strategic investment / R&D – ~75 2017 expectations (Excluding FX) – ($100) – (50M) FX – ~75 2017 expectations (Including FX) – ($175) – (125M) *Excludes restructuring and other significant items – see the Use and Definitions of Non-GAAP Financial Measures in this appendix for definition CCS 2017 Expectations ($ millions) Sales Reported Organic Adjusted Operating Profit* Drivers up slightly up low single digit Adjusted Operating Profit* Volume / mix + 100 – 150 Net productivity / restructuring + ~50 Commodities / price + ~25 Pension + ~25 Excluding FX + $150 – 200M R&D / other – ~50 Including FX + $100 – 150M 2017 expectations (Excluding FX) + $150 – 200M FX – ~50 2017 expectations (Including FX) + $100 – 150M *Excludes restructuring and other significant items – see the Use and Definitions of Non-GAAP Financial Measures in this appendix for definition Pratt & Whitney 2017 Expectations ($ millions) Reported Sales Adjusted Operating Profit** up high single digit down ($200) – (150M) Organic – up high single digit Commercial OE* Commercial AM* Military OE up ~20% up low single digit Commercial OE mix – ~350 Commercial aftermarket + 50 – 75 Military + 50 – 75 Pension + ~35 2016 contract agreements / other – ~110 up mid-teens 2017 expectations (Excluding FX) Military AM up mid single digit FX 2017 expectations (Including FX) *Includes large commercial and P&W Canada **Excludes restructuring and other significant items – see the Use and Definitions of Non-GAAP Financial Measures in this appendix for definition ($325) – (275M) + ~125 ($200) – (150M) Aerospace Systems 2017 Expectations ($ millions) Reported Sales Adjusted Operating Profit* up low single digit up $50 – 100M Organic – up low single digit Commercial OE Commercial AM Military OE Military AM up low single digit up low/mid single digit up mid single digit up low single digit Commercial OE mix – Product cost reduction + ~250 Commercial AM / Military + 75 – 100 R&D + ~25 Pension + ~25 $25 – 75M 2017 expectations (Excluding FX) FX 2017 expectations (Including FX) Bar chart is organic sales *Excludes restructuring and other significant items – see the Use and Definitions of Non-GAAP Financial Measures in this appendix for definition 350 – 325 + ~25 $50 – 100M Segment Data – GAAP UNITED TECHNOLOGIES CORPORATION SEGMENT DATA - Reported ($ Millions except per share amounts) Otis Net Sales Operating Profit (a) Operating Profit % UTC Climate, Controls & Security Net Sales Operating Profit (a), (b), (e), (n), (o), (s) Operating Profit % Pratt & Whitney Net Sales (g), (p) Operating Profit (a), (f), (g), (p) Operating Profit % UTC Aerospace Systems Net Sales (h) Operating Profit (a), (h), (i) Operating Profit % Total Segments Net Sales Operating Profit Operating Profit % Corporate, Eliminations, and Other Net Sales: Other Operating Profit: General corporate expenses (a) Eliminations and other (a), (j), (k), (t) Consolidated Net Sales Operating Profit Operating Profit % Interest expense, net (q), (u), (v) Income from continuing operations before income taxes Income tax expense (l), (m), (r), (w), (x) Income from continuing operations 1st Qtr. 2,715 466 17.2% 3,728 606 16.3% 3,588 410 11.4% 3,505 538 15.3% 13,536 2,020 3,097 581 18.8% 4,459 872 19.6% 3,813 386 10.1% 3,716 582 15.7% 15,085 2,421 4th Qtr. 3,018 584 19.4% 4,415 801 18.1% 3,501 340 9.7% 3,646 600 16.5% 14,580 2,325 2016 Total 3,063 516 16.8% 4,249 677 15.9% 3,992 409 10.2% 3,598 578 16.1% 14,902 2,180 1st Qtr. 11,893 2,147 18.1% 16,851 2,956 17.5% 14,894 1,545 10.4% 14,465 2,298 15.9% 58,103 8,946 2015 3rd Qtr. 2nd Qtr. 2,745 527 19.2% 3,852 729 18.9% 3,332 419 12.6% 3,548 569 16.0% 13,477 2,244 3,098 627 20.2% 4,454 823 18.5% 3,677 487 13.2% 3,632 580 16.0% 14,861 2,517 3,043 642 21.1% 4,279 771 18.0% 3,234 419 13.0% 3,457 572 16.5% 14,013 2,404 4th Qtr. 2015 Total 3,094 542 17.5% 4,122 613 14.9% 3,839 (464) -12.1% 3,457 167 4.8% 14,512 858 11,980 2,338 19.5% 16,707 2,936 17.6% 14,082 861 6.1% 14,094 1,888 13.4% 56,863 8,023 14.9% 16.0% 15.9% 14.6% 15.4% 16.7% 16.9% 17.2% 5.9% 14.1% (179) (211) (226) (243) (859) (157) (171) (225) (212) (765) (91) 16 (97) 13 (92) 18 (126) (415) (406) (368) (110) 48 (120) 18 (101) (1) (133) (333) (464) (268) 13,357 1,945 14,874 2,337 14,354 2,251 14,659 1,639 57,244 8,172 13,320 2,182 14,690 2,415 13,788 2,302 14,300 392 14.6% 15.7% 15.7% 11.2% 14.3% 16.4% 16.4% 16.7% 2.7% (223) (225) (225) (366) (1,039) (217) (217) (184) (206) 1,722 (469) 1,253 Income (loss) from discontinued operations (c), (d) Net income 2016 3rd Qtr. 2nd Qtr. 2,112 (587) 1,525 11 1,264 Less: Noncontrolling interest in subsidiaries' earnings 2,026 (492) 1,534 (47) 1,478 (81) 1,273 (149) 1,124 37 1,571 (99) (91) 7,133 (1,697) 5,436 (11) 1,113 (100) 1,965 (530) (626) 1,435 1,572 63 80 1,498 1,652 (10) 5,426 2,198 (371) (72) 2,118 (592) 1,526 (65) 1,461 (110) 56,098 7,291 13.0% (824) 186 6,467 (363) (2,111) (177) 4,356 3,532 3,610 3,355 7,966 (99) (77) (358) Net income attributable to common shareowners 1,183 1,379 1,480 1,013 5,055 1,426 1,542 1,362 3,278 7,608 Net income attributable to common shareowners: Income from continuing operations Income (loss) from discontinued operations 1,172 11 1,426 (47) 1,443 37 1,024 (11) 5,065 (10) 1,364 62 1,461 81 1,427 (65) (256) 3,534 3,996 3,612 1st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr. 2016 Total 1st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr. 2015 Total Continuing Operations Earnings per share - basic Earnings per share - diluted 1.42 1.41 1.73 1.71 1.76 1.74 1.28 1.26 6.19 6.13 1.53 1.51 1.67 1.64 1.63 1.61 (0.30) (0.30) 4.58 4.53 0.01 (0.06) 0.04 (0.01) (0.01) 0.07 0.09 (0.07) 4.16 4.14 0.01 (0.06) 0.04 (0.01) (0.01) 0.07 0.09 (0.07) 4.16 4.09 Total basic earnings per share 1.43 1.67 1.80 1.26 6.18 1.60 1.76 1.55 3.86 8.72 Total diluted earnings per share 1.42 1.65 1.78 1.25 6.12 1.58 1.73 1.54 3.86 8.61 825.0 831.3 825.3 833.6 822.4 831.2 802.0 810.3 818.2 826.1 890.3 904.2 877.3 889.4 876.4 885.0 849.6 849.6 872.7 883.2 Q1 27.2% Q2 27.8% Q3 24.3% Q4 11.7% Q1 27.0% Q2 28.5% Q3 28.0% Q4 194.8% Discontinued Operations Earnings (loss) per share - basic Earnings (loss) per share - diluted Total EPS attributable to common shareowners Weighted average number of shares outstanding (m illions) Basic shares Diluted shares Effective Tax Rate - continuing ops Total 23.8% Total 32.6% Segment Data – Notes The earnings release and conference-call discussion adjust 2016 and 2015 segment results for Restructuring costs as well as certain Significant non-recurring and non-operational items. The following Restructuring costs and Significant non-recurring and/or non-operational items are included in current and prior year GAAP results and have been excluded from the adjusted results (non-GAAP measures) presented in the earnings release and conference-call discussion. (a) Restructuring costs as included in 2016 and 2015 results: 2016 Q1 Operating Profit: Otis UTC Climate, Controls & Security Pratt & Whitney UTC Aerospace Systems Total Segments General corporate expenses Eliminations and other Total within continuing operations Total within discontinued operations Total UTC Q2 (15) (28) (5) (13) (61) (1) (62) (62) 2015 Restructuring Costs Q3 Q4 (16) (25) (66) (8) (115) (1) (116) (116) (10) (18) 21 (11) (18) (1) (4) (23) (23) Total (18) 6 (61) (17) (90) 1 (89) (89) Q1 (59) (65) (111) (49) (284) (1) (5) (290) (290) Q2 (6) (24) (13) (50) (93) (93) (93) Restructuring Costs Q3 Q4 (8) (28) (2) (38) (1) (39) (23) (62) (18) (15) (22) (14) (69) (4) (73) (116) (189) Total (19) (41) (68) (47) (175) (5) (11) (191) (191) (b) Q1 2015: Approximately $126 million gain as a result of a fair value adjustment related to the acquisition of a controlling interest in a UTC Climate, Controls & Security joint venture investment. (c) Q2 2015: Approximately $28 million of transaction and separation costs related to the planned sale or spin-off of Sikorsky. (d) Q3 2015: Approximately $68 million of tax provision related to the undistributed earnings of Sikorsky's foreign subsidiaries, which will no longer be permanently reinvested as a result of the announced sale of Sikorsky to Lockheed Martin Corp. (e) Q4 2015: Approximately $5 million charge related to UTC Climate, Controls & Security acquisitions and integration costs. (f) Q4 2015: Approximately $867 million charge related to a Pratt & Whitney research and development support agreement with the Canadian government. (g) Q4 2015: Approximately $142 million to record in sales and $80 million in losses from Pratt & Whitney customer contract renegotiations. (h) Q4 2015: Approximately $210 million to record in sales and $295 million in losses from UTC Aerospace Systems customer contract renegotiations. (i) Q4 2015: Approximately $61 million charge to UTC Aerospace Systems for impairment of assets held for sale. (j) Q4 2015: Approximately $237 million charge for pending and future asbestos-related claims. (k) Q4 2015: Approximately $27 million charge from agreement with a state taxing authority for monetization of tax credits. (l) Q4 2015: Approximately $274 million of unfavorable income tax accruals related to the repatriation of foreign earnings. (m) Q4 2015: Approximately $69 million of unfavorable income tax accruals related to a change in tax laws. (n) Q2 2016: Approximately $12 million of acquisition and integration costs related to UTC Climate, Controls & Security. (o) Q3 2016: Approximately $11 million of acquisition and integration costs related to UTC Climate, Controls & Security. (p) Q3 2016: Approximately $184 million to record in sales and $95 million in losses from Pratt & Whitney on-going customer contract negotiations. (q) Q3 2016: Approximately $2 million of favorable pre-tax interest adjustments related to the IRS conclusion of Goodrich Corporation's 2011-2012 tax years. (r) Q3 2016: Approximately $56 million of favorable income tax adjustments related to the IRS conclusion of Goodrich Corporation's 2011-2012 tax years. (s) Q4 2016: Approximately $9 million of acquisition and integration costs related to UTC Climate, Controls & Security. (t) Q4 2016: Approximately $423 million of pension settlement charges resulting from defined benefit plan derisking actions. (u) Q4 2016: Approximately $164 million of net extinguishment loss from early redemption of debt. (v) Q4 2016: Approximately $22 million of favorable pre-tax interest adjustments related to the IRS conclusion of 2011-2012 tax years. (w) Q4 2016: Approximately $150 million of favorable income tax adjustments related to the IRS conclusion of 2011-2012 tax years. (x) Q4 2016: Approximately $25 million of favorable income tax adjustments related to changes in French tax laws (51) (108) (105) (111) (375) (9) (12) (396) (139) (535) Segment Data – Adjusted UNITED TECHNOLOGIES CORPORATION SEGMENT DATA - Adjusted/Non-GAAP (Unaudited) ($ Millions except per share amounts) 2016 Ex Rest & Significant non-recurring and non-operational items 1st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr. 2016 FY 2015 Ex Rest & Significant non-recurring and non-operational items 1st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr. 2015 FY Otis Net Sales Operating Profit (a) Operating Profit % 2,715 481 17.7% 3,097 597 19.3% 3,018 594 19.7% 3,063 534 17.4% 11,893 2,206 18.5% 2,745 533 19.4% 3,098 635 20.5% 3,043 660 21.7% 3,094 561 18.1% 11,980 2,389 19.9% UTC Climate, Controls & Security Net Sales Operating Profit (a), (b), (e), (n), (o), (s) Operating Profit % 3,728 634 17.0% 4,459 909 20.4% 4,415 830 18.8% 4,249 680 16.0% 16,851 3,053 18.1% 3,852 627 16.3% 4,454 851 19.1% 4,279 786 18.4% 4,122 659 16.0% 16,707 2,923 17.5% Pratt & Whitney Net Sales (g), (p) Operating Profit (a), (f), (g), (p) Operating Profit % 3,588 415 11.6% 3,813 452 11.9% 3,685 414 11.2% 3,992 470 11.8% 15,078 1,751 11.6% 3,332 432 13.0% 3,677 489 13.3% 3,234 441 13.6% 3,981 551 13.8% 14,224 1,913 13.4% UTC Aerospace Systems Net Sales (h) Operating Profit (a), (h), (i) Operating Profit % 3,505 551 15.7% 3,716 590 15.9% 3,646 611 16.8% 3,598 595 16.5% 14,465 2,347 16.2% 3,548 619 17.4% 3,632 580 16.0% 3,457 586 17.0% 3,667 570 15.5% 14,304 2,355 16.5% Total Segments Net Sales Operating Profit Operating Profit % 13,536 2,081 15,085 2,548 14,764 2,449 14,902 2,279 58,287 9,357 13,477 2,211 14,861 2,555 14,013 2,473 14,864 2,341 57,215 9,580 15.4% 16.9% 16.6% 15.3% 16.1% 16.4% 17.2% 17.6% 15.7% 16.7% (179) (211) (226) (243) (859) (157) (171) (225) (212) (765) (91) (97) (91) (126) (405) (110) (120) (97) (128) (455) 17 14 22 60 48 19 (1) (58) - Corporate, Eliminations, and Other Net Sales: Other Operating Profit: General corporate expenses (a) Eliminations and other (a), (j), (k), (t) Task/(Contingency) 7 - - - - - - - - 13,357 2,007 14,874 2,465 14,538 2,380 14,659 2,160 57,428 9,012 13,320 2,149 14,690 2,454 13,788 2,375 8 - Consolidated Net Sales Operating Profit Operating Profit % Interest expense, net (q), (u), (v) Income from continuing operations before income taxes Income tax expense (l), (m), (r), (w), (x) Income from continuing operations Income (loss) from discontinued operations (c), (d) Net income Less: Noncontrolling interest in subsidiaries' earnings 14,652 2,155 56,450 9,133 15.0% 16.6% 16.4% 14.7% 15.7% 16.1% 16.7% 17.2% 14.7% 16.2% (223) (225) (227) (224) (899) (217) (217) (184) (206) (824) 1,784 (489) 1,295 11 1,306 (81) 2,240 (627) 1,613 (47) 1,566 (99) 2,153 (600) 1,553 37 1,590 (91) 1,936 (566) 1,370 (11) 1,359 (100) 8,113 (2,282) 5,831 (10) 5,821 (371) 1,932 (560) 2,237 (641) 1,372 1,596 63 80 1,435 1,676 (72) (110) 2,191 (613) 1,578 (65) 1,513 (99) 1,949 (572) 8,309 (2,386) 1,377 5,923 3,532 3,610 4,909 9,533 (77) (358) Net income attributable to common shareowners 1,225 1,467 1,499 1,259 5,450 1,363 1,566 1,414 4,832 9,175 Net income attributable to common shareowners: From continuing operations From discontinued operations 1,214 11 1,514 (47) 1,462 37 1,270 (11) 5,460 (10) 1,301 62 1,485 81 1,479 (65) 1,298 3,534 5,563 3,612 2016 Full Year Sales Reconciliation Total Growth Organic FX Net Acquisitions Other Otis (1%) 1% (2%) 0% 0% CCS 1% (1%) (1%) 3% 0% Pratt & Whitney 6% 6% 0% 0% 0% Aerospace Systems 3% 2% 0% 0% 1% Total UTC* 2% 2% (1%) 1% 0% *Reflects consolidated net sales EPS Reconciliation Reconciliation of Diluted Earnings per Share to Adjusted Diluted Earnings per Share 2016 Q3 (dollars in millions except per share amounts) Q1 Diluted earnings per share attributable to common shareowners Less: diluted earnings (loss) per share from discontinued operations attributable to common shareowners Diluted earnings per share - Net income from continuing operations attributable to common shareowners (GAAP) Net income attributable to common shareowners $ Q2 1.42 $ 0.01 1.65 $ (0.06) Q4 1.78 0.04 $ 1.41 $ 1.71 $ 1.74 $ 1,183 $ 1,379 $ 1,480 Less: Income (loss) from discontinued operations attributable to common shareowners 11 Net income from continuing operations attributable to common shareowners (47) 1,172 $ 1.25 $ (0.01) $ 1.26 $ 1,013 37 1,426 FY 6.12 $ (0.01) $ 2015 Q3 Q2 1.58 $ 0.07 1.73 $ 0.09 Q4 1.54 $ (0.07) FY 3.86 $ 4.16 $ 1.51 $ 1.64 $ 1.61 $ (0.30) $ $ 5,055 $ 1,426 $ 1,542 $ 1,362 $ 3,278 (10) 1,024 5,065 62 81 1,364 1,461 (65) $ 3,534 1,427 8.61 4.09 6.13 (11) 1,443 Q1 4.53 7,608 3,612 (256) 3,996 Adjustments to net income from continuing operations attributable to common shareowners: Restructuring costs (62) (116) (23) (89) Gain on fair value adjustment on acquisition of controlling interest in a joint venture - Acquisition and integration costs related to current period acquisitions - Charge related to a research and development support agreement with Canadian government agencies - - Charge resulting from customer contract negotiations - - Charge for impairment of assets held for sale - - - - Charge for pending and future asbestos-related claims - - - Charge from agreement with a state taxing authority for monetization of tax credits - - - Pension settlement charge resulting from defined benefit plan de-risking actions - - - (423) - - - - - 20 - Net extinguishment loss from early redemption of debt, included in interest expense, net Other significant non-recurring and non-operational items included in interest expense, net Income tax benefit on restructuring costs and significant non-recurring and nonoperational items Significant non-recurring and non-operational gains (charges) recorded within income tax expense Total adjustments to net income from continuing operations attributable to common shareowners - $ 1,214 Less: Impact of total adjustments on diluted earnings per share $ (0.05) $ Adjusted diluted earnings per share - Net income from continuing operations attributable to common shareowners (Non-GAAP) $ $ $ (73) (191) (396) - - - - - (5) (5) - - - (867) (867) - - - (375) (375) - - - - (61) (61) - - - - - (237) (237) - - - - - (27) (27) (423) - - - - - (164) (164) - - - - - 2 22 24 - - - - - 40 52 242 354 30 15 21 551 617 - 56 175 231 - - - (342) (342) (19) (246) (395) (1,554) (1,567) (11) 1,514 $ 1,462 - - $ 1,270 (0.02) $ 1.76 (32) - (95) (0.11) $ 1.82 (9) - $ - (39) - (88) Adjusted net income from continuing operations attributable to common shareowners - (93) 126 (12) (42) 1.46 - (290) $ (95) $ 5,460 (0.30) $ 1.56 $ 63 (24) (52) $ 1,301 $ 1,485 (0.48) $ 0.07 $ (0.03) $ 6.61 $ 1.44 $ 1.67 $ $ 1,479 $ (0.06) $ 1.67 $ 1,298 126 $ (1.83) $ 1.53 $ 5,563 (1.77) 6.30 Free Cash Flow Reconciliation ($ millions) Net income attributable to common shareowners from continuing operations Depreciation & amortization Change in working capital Other Cash flow from operations Capital expenditures Free cash flow Free cash flow as a % of net income attributable to common shareowners from continuing operations FY 16 5,065 FY 15 3,996 1,962 (1,161) 546 6,412 (1,699) 4,713 1,863 (769) 1,665 6,755 (1,652) 5,103 93% 128% UTC Operating Results Reconciliation ($ millions) Segment Sales Other significant items of a non-recurring/non-operational nature Segment sales - adjusted Segment operating profit Other significant items of a non-recurring/non-operational nature Restructuring Segment operating profit - adjusted Segment operating margin Segment operating margin - adjusted 1 1 1 2012 51,443 51,443 2013 57,141 57,141 2014 58,528 58,528 2015 56,863 352 57,215 2016 58,103 184 58,287 7,470 (157) 518 7,831 9,074 (223) 431 9,282 9,777 (31) 349 10,095 8,023 1,182 375 9,580 8,946 127 284 9,357 14.5% 15.2% 15.9% 16.2% 16.7% 17.2% 14.1% 16.7% 15.4% 16.1% Details of other significant items of a non-recurring/non-operational nature See Segment operating results reconciliation slides for additional information. Otis Operating Results Reconciliation ($ millions) Segment Sales Other significant items of a non-recurring/non-operational nature Segment sales - adjusted 2012 12,056 12,056 2013 12,484 12,484 2014 12,982 12,982 2015 11,980 11,980 2016 11,893 11,893 Segment operating profit Other significant items of a non-recurring/non-operational nature Restructuring Segment operating profit - adjusted 2,512 164 2,676 2,590 88 2,678 2,640 87 2,727 2,338 51 2,389 2,147 59 2,206 Segment operating margin Segment operating margin - adjusted 20.8% 22.2% 20.7% 21.5% 20.3% 21.0% 19.5% 19.9% 18.1% 18.5% Otis Constant FX Financials ($ billions) Otis Sales & Operating Profit Reported Sales (afx) Adjusted Operating Profit (afx) 2014 13.0 2.7 2015 12.0 2.4 2016 11.9 2.2 Sales @ Constant FX (cfx) Adjusted Operating Profit @ Constant FX (cfx) 11.2 2.3 11.5 2.3 11.7 2.1 CCS Operating Results Reconciliation ($ millions) Segment Sales Other significant items of a non-recurring/non-operational nature Segment sales - adjusted Segment operating profit Other significant items of a non-recurring/non-operational nature Restructuring Segment operating profit - adjusted Segment operating margin Segment operating margin - adjusted 1 1 1 2012 17,090 17,090 2013 16,809 16,809 2014 16,823 16,823 2015 16,707 16,707 2016 16,851 16,851 2,425 (157) 143 2,411 2,590 (55) 97 2,632 2,782 (30) 116 2,868 2,936 (121) 108 2,923 2,956 32 65 3,053 14.2% 14.1% 15.4% 15.7% 16.5% 17.0% 17.6% 17.5% 17.5% 18.1% Details of other significant items of a non-recurring/non-operational nature 2012: Approximately $112 million net gain from UTC Climate, Controls & Security’s ongoing portfolio transformation. This net gain includes approximately $215 million from the sale of a majority interest in a manufacturing and distribution joint venture in Asia, partially offset by $103 million of impairment charges related to planned business dispositions. Approximately $110 million net gain from UTC Climate, Controls & Security’s ongoing portfolio transformation. This net gain includes approximately $142 million from the sale of a controlling interest in its Canadian distribution business, partially offset by $32 million loss on the disposition of its U.S. fire and security branch operations. Approximately $65 million net charge from UTC Climate, Controls & Security’s ongoing portfolio transformation. This net charge includes approximately $24 million of pension settlement charges. 2013: Approximately $38 million net gain from UTC Climate, Controls & Security's ongoing portfolio transformation. This net gain primarily relates to the sale of a business in Hong Kong. Approximately $17 million net gain from UTC Climate, Controls & Security's ongoing portfolio transformation, primarily due to a gain on the sale of a business in Australia. 2014: Approximately $30 million net gain from UTC Climate, Controls & Security's ongoing portfolio transformation, primarily due to a gain on the sale of an interest in a joint venture in North America. 2015: Approximately $126 million gain as a result of a fair value adjustment related to the acquisition of a controlling interest in a UTC Climate, Controls & Security joint venture investment. Approximately $5 million charge related to UTC Climate, Controls & Security acquisitions and integration costs. 2016: Approximately $12 million of acquisition and integration costs related to UTC Climate, Controls & Security. Approximately $11 million of acquisition and integration costs related to UTC Climate, Controls & Security. Approximately $9 million of acquisition and integration costs related to UTC Climate, Controls & Security. CCS Constant FX Financials ($ billions) CCS Sales & Operating Profit Reported Sales (afx) Adjusted Operating Profit (afx) 2013 16.8 2.6 2014 16.8 2.9 2015 16.7 2.9 2016 16.9 3.1 Sales @ Constant FX (cfx) Adjusted Operating Profit @ Constant FX (cfx) 15.1 2.4 15.3 2.6 16.2 2.8 16.6 3.0 Pratt & Whitney Operating Results Reconciliation ($ millions) Segment Sales Other significant items of a non-recurring/non-operational nature Segment sales - adjusted Segment operating profit Other significant items of a non-recurring/non-operational nature Restructuring Segment operating profit - adjusted Segment operating margin Segment operating margin - adjusted 1 1 1 2012 13,964 2013 14,501 2014 14,508 2015 14,082 2016 14,894 13,964 14,501 14,508 142 14,224 184 15,078 1,589 96 1,685 1,876 (168) 154 1,862 2,000 (1) 64 2,063 861 947 105 1,913 1,545 95 111 1,751 11.4% 12.1% 12.9% 12.8% 13.8% 14.2% 6.1% 13.4% 10.4% 11.6% Details of other significant items of a non-recurring/non-operational nature 2013: Approximately $193 million gain from the sale of the Pratt & Whitney Power Systems business. This gain was not reclassified to "Discontinued Operations" due to our expected level of continuing involvement in the business post disposition. 2014: Approximately $83 million net gain, primarily as a result of fair value adjustments related to a business acquisition. Approximately $60 million charge to adjust the fair value of a Pratt & Whitney joint venture investment. Approximately $22 million charge for impairment of assets related to a joint venture. 2015: Approximately $142 million to record in sales and $80 million in losses from Pratt & Whitney customer contract renegotiations. Approximately $867 million charge related to a Pratt & Whitney research and development support agreements with Canadian government agencies. 2016: Approximately $184 million to record in sales and $95 million in losses from Pratt & Whitney on-going customer contract negotiations. Aerospace Systems Operating Results Reconciliation ($ millions) Segment Sales Other significant items of a non-recurring/non-operational nature Segment sales - adjusted Segment operating profit Other significant items of a non-recurring/non-operational nature Restructuring Segment operating profit - adjusted Segment operating margin Segment operating margin - adjusted 1 1 1 2012 8,334 8,334 2013 13,347 13,347 2014 14,215 14,215 2015 14,094 210 14,304 2016 14,465 14,465 944 115 1,059 2,018 92 2,110 2,355 82 2,437 1,888 356 111 2,355 2,298 49 2,347 11.3% 12.7% 15.1% 15.8% 16.6% 17.1% 13.4% 16.5% 15.9% 16.2% Details of other significant items of a non-recurring/non-operational nature 2015: Approximately $210 million to record in sales and $295 million in losses from UTC Aerospace Systems customer contract renegotiations. Approximately $61 million charge to UTC Aerospace Systems for impairment of assets held for sale.
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