GALILEO PROFESSIONAL NOTICE NO PART OF THIS DOCUMENT MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM OR TRANSMITTED, IN ANY FORM OR BY ANY MEANS - ELECTRONIC, MECHANICAL, GRAPHIC, PHOTOCOPYING, RECORDING OR OTHERWISE WITHOUT THE PRIOR WRITTEN CONSENT OF GALILEO BENELUX. Web: www.benelux.travelportservices.com October, 2010 Galileo Professional October 2010 Page 2 of 124 INDEX INTRODUCTION .................................................................................................................................................................. 5 TRAVELPORT WEBSITE ................................................................................................................................................... 6 ASK TRAVELPORT ............................................................................................................................................................. 7 GALILEO HELPDESK ......................................................................................................................................................... 9 E -LEARNING ...................................................................................................................................................................... 10 LOGON ................................................................................................................................................................................. 11 SIGN ON - SIGN OFF ....................................................................................................................................................... 12 PASSWORD - KEYWORD ............................................................................................................................................... 14 FOCALPOINT SETUP ........................................................................................................................................................ 19 SYMBOLS - FAST KEYS - SCROLLING - HELP .......................................................................................................... 21 GIS - GALILEO INFORMATION SYSTEM ................................................................................................................... 22 BOOKING FILE .................................................................................................................................................................. 23 ENCODE/DECODE/RECORD ........................................................................................................................................... 24 AVAILABILITY .................................................................................................................................................................. 25 TIMETABLE ........................................................................................................................................................................ 33 SELL AGREEMENTS......................................................................................................................................................... 36 SELL ...................................................................................................................................................................................... 38 NAME FIELD ....................................................................................................................................................................... 42 PHONE FIELD ..................................................................................................................................................................... 44 TICKETING FIELD ............................................................................................................................................................ 45 RECEIVED ........................................................................................................................................................................... 46 END TRANSACTION ......................................................................................................................................................... 47 IGNORE ................................................................................................................................................................................ 48 BOOKING FILE RETRIEVAL .......................................................................................................................................... 48 BOOKING FILE IN POINT AND CLICK ........................................................................................................................ 49 BOOKING FILE IN VIEWTRIP ....................................................................................................................................... 50 OPTIONAL FIELDS ........................................................................................................................................................... 53 NOTEPAD............................................................................................................................................................................. 54 REVIEW BOOKING FILE FIELD .................................................................................................................................... 55 EMAIL ADDRESSES .......................................................................................................................................................... 56 MILEAGE MEMBERSHIP ................................................................................................................................................ 57 SERVICING REQUEST ..................................................................................................................................................... 59 FORM OF PAYMENT ........................................................................................................................................................ 60 SERVICE INFORMATION & VENDOR REMARKS .................................................................................................... 61 SEATS ................................................................................................................................................................................... 69 Galileo Professional October 2010 Page 3 of 124 ITINERARY REMARKS .................................................................................................................................................... 73 STATUS CODES .................................................................................................................................................................. 74 FARE DISPLAY ................................................................................................................................................................... 76 FARE DISPLAY : SEARCH QUALIFIERS ..................................................................................................................... 78 FARE NOTES ....................................................................................................................................................................... 81 FARE QUOTE ...................................................................................................................................................................... 82 DISPLAY FARE CONSTRUCTION ................................................................................................................................. 85 FOCALPOINT SHOPPING ................................................................................................................................................ 86 TICKETING ......................................................................................................................................................................... 93 ETICKET STATUS CODES ............................................................................................................................................... 96 VOIDING AN ETICKET .................................................................................................................................................... 97 LOW COST CARRIER PARTICIPATION ...................................................................................................................... 98 GROUPBOOKING ............................................................................................................................................................ 104 CLAIM PNR – TICKETING FACILITY ........................................................................................................................ 106 DIVIDE ................................................................................................................................................................................ 107 REPEAT BOOKING FILE ............................................................................................................................................... 108 LIST DISPLAY .................................................................................................................................................................. 109 CLIENT FILES .................................................................................................................................................................. 111 QUEUES .............................................................................................................................................................................. 113 HISTORY ............................................................................................................................................................................ 114 PAST DATE BOOKING FILE ......................................................................................................................................... 116 PRINTING WITHIN GALILEO ...................................................................................................................................... 117 RECOVERY FOR ITINERARY PRINTER ................................................................................................................... 118 TIMATIC ............................................................................................................................................................................ 119 ETAS - ELECTRONIC AUTHORITY SYSTEM ........................................................................................................... 119 ERROR MESSAGES FR ................................................................................................................................................... 120 ERROR MESSAGES NL................................................................................................................................................... 123 C.A.I. COMPUTOR ASSISTING INSTRUCTIONS ........................................ ERROR! BOOKMARK NOT DEFINED. E -LEARNING ....................................................................................................... ERROR! BOOKMARK NOT DEFINED. Galileo Professional October 2010 Page 4 of 124 INTRODUCTION This learning manual has been written for Galileo Desktop2.2 During this course the following subjects will be attended to: Galileo Website: The Galileo Website is the source of all information on the Galileo System. The website will be used during the course. Galileo Desktop, Focalpoint. Making your reservation using entries. Galileo Desktop, Point & Click. Making your reservation with a single mouse click. Galileo Professional October 2010 Page 5 of 124 TRAVELPORT WEBSITE Before we start with Galileo we will first have a look at the Travelport Services Portal: www.benelux.travelportservices.com This website is the portal to all information Galileo has to offer and is of great importance to you. You only need a few minutes to register. Ask Travelport is a state of the art knowledge bank that contains information from everyday business processes to agency billing and local market products and services. With the use of keywords you can find information on all subjects, entries, Product Advisories, etc. Under Downloads all kinds of manuals are loaded. Links to useful sites are added. Customer Service is the place to find all customer information. You will find links to the latest news, Ask Travelport etc. Training gives an overview of all scheduled classroom, virtual training and e-learning modules. Order Travelport is the webshop for Travelport products. Travelport Opinions is Travelport‟s social network. TravelportTube is the youtube of Travelport We need your opinion gives you the possibility to rate the services of Travelport.. With Remote Support colleagues or other contacts can take over your computer on your request, in order support you. Add a shortcut to the Travelport Services Portal on your Desktop or on Galileo. Galileo Professional October 2010 Page 6 of 124 ASK TRAVELPORT Ask Travelport can be seen as the Google of Galileo. After a free registration, this tool can be used to retrieve the answer to all questions on Galileo entries. The only prerequisite is: Asking the correct question. Let‟s have a look. After signing – on to Ask Travelport a basic screen will open. Some parts of the screen are shown below. Two tabs are shown on top of your screen: My Stuff Ask a Question Answers Your profile settings. Allows you to ask questions to the Helpdesk. All the information on Galileo entries. You can search by: Category Categories restrict the subject to a specific Galileo Product. Keyword Words which might be part of your question. E.g. Encode City Search by Phrases, Similar Phrases, Answer ID (number), Exact Search, etc. So, if you add a keyword, Ask Travelport will look in its databank for answers, maybe restricting it to a certain category and an exact search only. Galileo Professional October 2010 Page 7 of 124 Galileo will return with a list of possible answers, in this case only one. Click on the answer, and the response will show. Some very useful subjects in Ask Travelport are: Galileo Formats Guide. Examples of all possible entries can be found there. Information about how to change or reset passwords. Product Advisories with more background information on updated subjects can be found. Exchange Ticketing procedures. Sign on to Ask Travelport, you will definitely find it useful! Galileo Professional October 2010 Page 8 of 124 GALILEO HELPDESK Galileo does have a helpdesk to support its customers in case of serious problems. A charge for support from the helpdesk might be applicable. The helpdesk should not be called for basic entries or basic working procedures. If you do have a question about Galileo we advice and expect you to first check out information via: Courses Ask Travelport Help Pages in Galileo Training material on the customer portal: www.benelux.travelportservices.com If you were not able to retrieve the answer, then you can contact the helpdesk. You will need your PINcode, a unique 7-digit customer number. To retrieve your Customer Number enter C*CIDBNUMBER The phonenumbers are: For the Netherlands: 020 – 6545671 For Belgium: 02 – 6200242 For Luxemburg: 27 – 302230 A question can also be posted via the Ask a Question button on the Ask Travelport website. Galileo Professional October 2010 Page 9 of 124 E -LEARNING Travelport provides you with a range of free e-learning courses on the website: http://support.travelport.com/sgc/lms/ Register using your PCC and pincode: Pincode: NL3784 (Netherlands) BE9543 (Belgium) LU0309 (Luxemburg) Start the lessons 24h/24, 7d/7 in French and English. Galileo Professional October 2010 Page 10 of 124 LOGON When Galileo desktop starts up, you are presented with the Logon box as shown below. For agency defaults, user ID must be left blank For personal defaults, fill in your own user ID You can choose more than 20 different languages during installation. Upon logon the first time, preferably choose “save settings”, to skip this dialogue box. Galileo Professional October 2010 Page 11 of 124 SIGN ON - SIGN OFF Before working with Galileo Desktop, you need to sign on to the system. This can be done via the Sign On dialogue box in Viewpoint. Type your Agent sign on and password in the pop up window. Front Page News appears: you are ready to work when closing it. When leaving desktop any changes to the Focalpoint/Viewpoint File are saved automatically. Galileo Professional October 2010 Page 12 of 124 Sign-on in Focalpoint: The Sign On can also be done in Focalpoint using the sign-on entry. Entry : SON/ZWB (WB are your initials). After sign-on, Galileo will ask you for your Password. Your sign on is created, either by a senior colleague or by the Galileo Service Desk. Often initials are used. Every Sign-On must have a password. Output: You can sign on only once! If you are not sure if you are still signed on, just hit <ENTER> , if you sign on is active : output :”check action code“. If your sign on is inactive : output : “sign in” Before closing Galileo Desktop®, you need to sign out : Entry : SOF Output : Emulation: If an agent has more than one Pseudo City Code, it may be necessary to emulate after sign-on. This needs to be done for every workarea separately. Entry : SEM/ O18 / AG (O18 = Pseudo City Code) Work Areas: Each sign on provides five available work areas. (ABCDE) Each work area can handle one booking file. SB Switch to work area B. OP/W Determine active work area and display work areas currently in use. Galileo Professional October 2010 Page 13 of 124 PASSWORD - KEYWORD When you sign on for the first time, Galileo will request you to create a Password and a Keyword. Please make sure that your Insert key is switched off and • • Move with the Tab key to „NEW PASSWORD‟, fill in your password * Move with the Tab key to „KEYWORD‟, fill in your keyword ** and enter. The selected password and keyword must be reconfirmed by entering them again. Please make sure they are identical to your first selection! * Password restrictions: • A minimum of 7 characters will be required and it MUST contain at least one alpha AND one numeric character. • There is a list of “Restricted” words that cannot be used. • Three consecutive characters are not allowed. (Example: 132, ABC, AAA or 222). • The users‟ previous five passwords will be stored and may not be re-used. • • Password changes are limited to once per system day. At least three characters must change in the new password. • Passwords are valid for a maximum of 90 days. After this period Galileo will ask you to change your password. List of Passwords that cannot be used: Answer 16437 ** Keyword restrictions: • Between 6 to 10 characters alpha/numeric characters. We advice you to use your birth date in the format DDMMYY. For instance: 151167. • The keyword must be different from the password!! Galileo Professional October 2010 Page 14 of 124 Change Password after 90 days: Since a password is only valid for 90 days, Galileo will request you to change the password. Depending on your sign on Galileo will either show the Viewpoint Mask, in which you can fill in your new password and press OK. If Galileo displays the Focalpoint Mask, add the new password and press Enter. After pressing either OK or Enter Galileo will sign-on and the agent can continue to work. Change password after expiration: Answer 76 Galileo Professional October 2010 Page 15 of 124 Change Password and / or Keyword: It is always possible to change your password or keyword. This can be done once per day. After signing on to Galileo, the agent profile can be opened by entering: STD/ZWA (ZWA is your sign-on) Tab behind and fill in the new password. Press enter directly after the new password, and it is changed. A keyword can be changed be changed in a similar way, but of course, now you fill in the new keyword on the last line of the profile. In all cases, take care the the INS button is off. Change password: Answer 6080 Change keyword: Answer 3417 Galileo Professional October 2010 Page 16 of 124 Unlock Password by the agent: If you entered the wrong password 5 times, the password will be locked. It can be unlocked via the following website: http://support.travelport.com/gipwreset/en/default.aspx The website will open up a screen that asks you information about your sign-on and PCC. After filling in the personal agent information, the password can be unlocked. When you have finished this procedure, an email will be send to the specified email-address. You can now sign-on again, using your Keyword! This application does not change your password. It will allow you to sign on with your keyword. If you do not remember your keyword, you will be unable to sign on to Galileo after completing this session. In that case, only a second level user (normally your manager) can unlock your password. The website can be found on www.benelux.travelportservices.com. Unlock password: Answer 5131 Galileo Professional October 2010 Page 17 of 124 Unlock Password by the Second Level User: A Second Level user can unlock an Agent level sign-on. Normally this is the manager or teamleader in your office. The Second Level User can display the sign-on by: STD/Z8EV/WA 8EV = WA = Pseudo City Code locked sign-on The LOCK field shows L (locked). To unlock the sign-on: 1. 2. Tab to the PASSWORD field and over type the password with a default password. Tab to the LOCK field and over type the L with a U (unlock) 3. The L will change via U to N. The agent must sign on to the Galileo system using the new password, and they will be immediately be prompted to change it to a new one. Galileo Professional October 2010 Page 18 of 124 FOCALPOINT SETUP The headers and symbols in Focalpoint gives the possibility to change individual settings. These settings can be saved. The most important settings will be mentioned below. File: New Window: Open: Restore: Print Active: Print All: Extra windows can be added to you screen. The standard settings in Galileo is four windows, but windows can be deleted by clicking on the cross on the right-top of a window. A maximum of nine windows is possible. Gives the possibility to retieve earlier saved settings. If by accident an window has been deleted, the original settings can be restored. With Control+B you can print all information on the active Galileo window. With Control+P you can print all information on the Galileo windows. Galileo Professional October 2010 Page 19 of 124 Companions: Programmable Keys: Focalpoint Replay: Month View: Calculator: P-keys are often used entries. These entries can be preset under the F keys. Shows you a list with the last 100 entries. These entries can be selected and repeated. Multiple entries can be selected. Calendar. If a calendar is opened up, the display of the calandar can be changed. The windows calculator. Symbol Line: Switch to Viewpoint Calculator Month View Galileo Professional October 2010 Page 20 of 124 SYMBOLS - FAST KEYS - SCROLLING - HELP F1 F2 F12 SF1 SF12 CF1 CF12 Focalpoint Help Programmable keys (P-keys) Programmable keys (Shift F1 – Shift F12) Programmable keys (Control F1 – Control F12) @ # > > (code) Change or cancel More Display or Asterix Start of message Start of message – code – tabstop Ctrl + 2 Ctrl + S Ctrl + W Ctrl + B Ctrl + P Ctrl + C Ctrl + V Ctrl + G Ctrl + M Ctrl + Q Ctrl + Y Ctrl + R Ctrl + Z Ctrl Home Ctrl + activates window 2 Clears all windows Clears active window Prints active window Print all windows Copy (select text first) Paste Switch between FP and VP Month View Calculator Focalpoint Replay Reset Keyboard Zoom the window larger or smaller To put cursor in the upper left corner Show previous entry Move Up Move Up 20 lines Move Down Move Down 20 lines Move Bottom Move Top MU (or Page Up button) MU20 MD (or Page Down button) MD20 MB MT Help H/catchword or H/entry If Galileo returns an error message you can type H/ to display the appropriate help page. The header of most chapters will show the appropriate entry for the help pages. Galileo Professional October 2010 Page 21 of 124 GIS - Galileo Information System Although more and more information is stored on the website, some information is still available in the Galileo Information System or GIS-pages. To get access to General Galileo pages enter: GG* To get access to the Galileo Chapters enter: GC*200 : To access Galileo Pages use the GP entry. You will find meal codes under GP*9. Many airlines also provide info via a GIS page: GC*AZ : Galileo advices to look at the agent websites of airlines to look for the latest information. Galileo Professional October 2010 Page 22 of 124 BOOKING FILE A Galileo Booking File always consists of five mandatory fields. If not all fields are present, the Booking File can not be closed or saved. Mandatory fields: Itinerary Name Field Phone Field Ticketing Field Received Field N. P. T. R. Beside the mandatory fields, optional fields can be applicable. Optional fields: Review Booking File Field Email address from/to Form of Payment Field Notepad Mileage Membership Field Servicing Request Service Information Vendor Remarks Seats Itinerary Remarks RB. MF./MT./MC. F. NP. M. RQ. SI. V. S. RI. The fields may be entered in any order. Before an Itinerary can be booked the following subjects need to be explained: How to find codes of airports, airlines, etc. How to request an availability and timetable. Galileo Professional October 2010 Page 23 of 124 ENCODE/DECODE/RECORD H/ENC Encode /Decode translates hundreds of industry codes such as city, airport, airline, and country codes. Record provides information about city and airports City Decode MRU: City Record MRU: AIRLINE CITY/AIRPORT COUNTRY EQUIPMENT ENCODE .AE AIR NAMIBIA .CE MALAGA .LE THAILAND .EE FOKKER50 DECODE .AD 6P .CD AGP .LD KE .ED F50 .AD*220 RECORD .AR 8U .CR LHR Question: What is the entry to decode the Brazilian state with the code „RO‟? ANSWER: Galileo Professional October 2010 Page 24 of 124 AVAILABILITY H/AVAIL NEUTRAL AND CARRIER SPECIFIC AVAILABILITY Galileo displays two basic types of availabilities: 1) 2) Neutral Availability. Carrier Specific Display In the Neutral Availability Galileo builds connections dynamically up to 330 days into the future from all published schedules. The availability of most airlines will show an Inside Link Indicator. This tells you the availability will be completely up-to-date. The Carrier Specific Display comes directly from the airline. It is a real time view of the airline's system and each availability request goes across the airline's system. The Galileo system displays that which is returned by the airline. With a Carrier Specific Display you will only receive a response for one airline (or associated airlines). A Carrier Specific Display is not needed if an Inside Link Indicator is shown in the Neutral Availability. NEUTRAL AVAILABILITY Logics: Galileo displays flight availability in a specific order by default: 1. 2. 3. Nonstop flights, by departure time Direct flights, by departure time Connections, by journey time (AB) (AB/BC) (AB BC) Basic availability display Entry: A4SEPFRASYD 1 2 3 4 5 6 7 Galileo Professional October 2010 8 9 1011 12 13 Page 25 of 124 A23JANRTMBUE : 14 15 16 Header Day of the week – date – board point/off point – time range – G*GAL : Galileo standard display. A maximum of 8 lines are visible – to see more lines: TAB to A* - to see the previous lines: TAB to A*1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 1 : Number of stops on sector. Blank indicates non-stop. Date of commencement of sector. Local departure time. Day of arrival : # arrival next day. arrival 2 days later. - arrival previous day. Blank indicates arrival same day. Local arrival time. @ : Joint operation indicator (codeshare). Carrier and flight number. Classes (info : GC*200/11) and availability status. Alphabetic Numeric A L R C X 1-9 0 R C X = = = = = available waitlist request closed temporary cancelled number of seats bookable waitlist request closed temporary cancelled # = More classes : to view them : A@#n : (n = line number in the availability). Equipment type. Carrier links ( B , C or blank). C B or Blanc 12. 13. 14. 15. 16. = = = = = Numeric Numeric Alphabetic Alphabetic OK (also possible:A*airline code) OK (also possible:A*airline code) A*airline code or ALn A*airline code not possible) Inside link availability. Electronic ticketing available for this carrier. - : Change of airport on connecting flights. Board point. Off point. Galileo Professional October 2010 Page 26 of 124 AVAILABILITY OPTIONS: Neutral Availability: Galileo builds neutral availability displays to view and book up to 330 days in advance of travel. Many different options are possible to specify your neutral availability request. More options can be found under the Galileo Help page H/AVAIL, or on the Galileo website: www.benelux.travelportservices.com 1/ A06JUNAMSSIN/BA Availability for specified carrier (max.3). At least part of the journey will be flown by the requested carrier. 2/ A16AUGAMSHKG/BA# Availability for specified carrier for the entire journey, including online connecting flights. 3/ A24AUGBRUJNB/YY# Availability for direct flights and online connections only. Galileo Professional October 2010 Page 27 of 124 Questions: Use Help Pages Find the entry for an availability from Amsterdam to Sydney for 8 June via Singapore. ENTRY Use Help Pages Find the entry for an availability by journey time from Brussels to Taipei for 12 January. ENTRY Use Help Pages Find the entry for an availability from Amsterdam to Chengdu for 12 January with all airlines, except KLM. ENTRY Find the entry for an availability for 22 December from Brussels to Rome starting at precisely 2PM. ENTRY Find the entry for a first availability with a direct flight from London to Miami for 9 NOV, flying BA only, with two seats in D-class available. ENTRY Find the entry for an availability from Amsterdam to Auckland for 18 May, flying with Skyteam only. ENTRY Find the entry for an availability by arrival from Brussels to New York for 29 April. ENTRY Galileo Professional October 2010 Page 28 of 124 Carrier Specific Availability: Airlines build their own carrier specific availability to display and book. A Carrier Specific Display is a snapshot of the airline's system and every request for a Carrier Specific Display goes across to the airline's system. The Galileo system displays what is returned by the airline, and is not stored anywhere in the Galileo system. Airlines have individual methods of building their connections. This can cause differences between the connections the airlines show and those shown on neutral availability. A22JUNAMSLON*BA Availability in link of specified carrier. Avalability More in direct link BA A26SEPLONNYC*BA@V Availability for a specified class in direct link. Galileo Professional October 2010 Page 29 of 124 MORE AVAILABILITY ENTRIES Availability Brussels – Athens for 22 June. Availability Rome – Catania for today. Availability Frankfurt – Vienna for tomorrow. Availability Lisbon – London Heathrow for next Friday. Availability Oslo - Bergen for 22 June by departure time. Availability Vienna – Athens for 22 June by journey time. Availability Dublin – Rome for 22 June by arrival time. Availability for 22 – 29 June between Sydney and Hong Kong. A22JUNBRUATH AROMCTA A#FRAVIE A.FRLISLHR AD22JUNOSLBGO AJ22JUNVIEATH AA22JUNDUBROM AF22JUNSYDHKG FOLLOW-UP ENTRIES After a basic availability entry all kind of follow-up entries are possible: A# A#2 A.FR A1400 A1400# A/BA A/BA# A/YY# A/BAA/YY# A*TG A.SIN AJ AA AG A*O A*R A24JUN A-2 AR AR#15 AR26JAN ANLIS A.D A.D0 A@N A.FRA Change to one day after previous entry date Change to 2 days after previous entry date Change to first Friday after previous entry date Display alternative time Displays from alternative time onwards Display showing BA flights only Display showing BA flights only, including connecting flights Display direct flights and online connections only. Display showing all flights, except BA. Display direct flights and only online connections Display from TG system Display with connection via specified city Display availability ordered by Journey time Display availability ordered by Arrival time Return to general Galileo display Return to Original display Repeat or redisplay last viewed Change to 24jun Change to 2 days before previous entry Change to return availability Change to return avail. 15 days after previous entry Change to return availability with alternative date Display to follow on to LIS from the off point of the previous entry Display direct flights only Display non-stop flights only Display flights with N class seats only Display single connecting flights via Frankfurt Example: AF16SEPLHRSAO/BA#@2S Availability in the period 16 – 23 September from London – Heathrow to Sao Paulo on BA only, with at least 2 seats available in S class. Galileo Professional October 2010 Page 30 of 124 POINT AND CLICK: Point and Click is an interactive Galileo display. Point and Click supports numerous Galileo formats including availability, sell, and update and modify for air, car, and hotel bookings. It also supports fare display, shopping, and many additional booking file entries. After an availability request you simply Point and Click elements of the display to view additional information. Some additional advantages regarding the availability are: More results display for each search and follow-up entries are just a click away. Outbound & Inbound flights are viewable at same time. All classes can be shown in an availability display. For example: In an air availability request, you can simply click a booking code to sell air seats, or view important information such as airline decodes, aircraft details, routing information and more. To launch a Point &Click air availability display, you can use the entry you already know. Just preface your entries with a colon (:) or semi-colon (;). Galileo Response: Point and Click uses colours to define specific areas of the display. White: Blue: Non-clickable Clickable – Display only. – More information available. When it comes to classes in an Availability the following logic applies: White: Yellow: Orange: Non-clickable Clickable Clickable – This class/type is closed – Available in this class/type – Waitlist only. Clicking on the blue codes leads to the following responses: Galileo Professional October 2010 Page 31 of 124 The extra information will be shown in grey. In Point and Click, the entry bar is at the bottom. It is also easy to request an availability a day later or earlier. Just click the mouse on top of the button with a date. A new tab will be created, and you will be able to move through both availabilities. With a + it is possible to request the inbound and outbound flights with one entry: Example: A15JULAMSROM/KL+30JUL/KL A15JULBRUFRA/LH+30JULMUCBRU/LH Round trip request Open Jaw request Tabs Each time a new Point and Click request is done, a new tab is created. Tabs will display the format requested. These tabs allow a user to go back to a display to review or take action on. In the case a format is used that does not have interactive capability; the tab will show “Terminal” indicating that the user is being returned a standard terminal window display. There will be no interaction available on this screen. Users can choose to not create new tabs with a single entry or for all entries by un-checking the New Tab option in the bottom right hand corner of the screen. Hide If users want to return to Focalpoint, they may do so by clicking on the “Hide” button in the bottom right hand corner. By choosing “Hide” this allows a user to return to the point and click functionality and have all previous tabs viewable. Command Line In Point and Click, there is a command line at the bottom of the page. You can continue to type commands here. There is no need to use the colon (:) or semi-colon (;). Some availability entries are not (yet) supported by Point and Click. Galileo Professional October 2010 Page 32 of 124 TIMETABLE H/TT DIRECT FLIGHTS: TT05SEPBRUNYC RESPONSE: A standard timetable will be shown for 4 weeks. Timetable A A10SEP Availability Availability from specified day in timetable on Availability for 5 September Availability Timetable TT TT10SEP Timetable from specified day in availability on Timetable from 10 September on Question: Find the entry for a return timetable? ENTRY For Follow-Up entries: www.benelux.travelportservices.com or H/TT Galileo Professional October 2010 Page 33 of 124 FLIGHT INFORMATION: From availability From booking file Flight information of a particular flight: TTLn (n = linenumber in availability) TTBn (n = linenumber in booking file) TTBR76/29OCT POINT AND CLICK: The Timetable is not supported by Point & Click (no use of colon or semi-colon). When you are already working in Point & Click, the timetable screen is the same as in Focalpoint. DISPLAY CONNECT POINT To find flights from and to unusual airports the Display Connect Point entry can be used. For example, a passenger wants to fly from Brussels (BRU) to Tiruchirapally (TRZ). The entry is: DCPBRUTRZ In this example it is possible to fly via MAA and then continue to TRZ or to fly via two connecting points. FLIGHT FREQUENCY It is also possible to retrieve all direct flights from and to a specific city. If you want to know the inbound or outbound flights from TRZ, use the entry DC*TRZ. Galileo Professional October 2010 Page 34 of 124 Tab behind the tabstop and fill-in an “I” for inbound or an “O” for outbound to retrieve the applicable carriers. In the example below we entered an O after MAA. Galileo tells you there are two airlines (IC and IT) providing nonstop flights from TRZ to MAA. There are no direct flights. FLIGHT FREQUENCY If a passenger wants to travel to a specific city, but this city does not have an airport, it is always worth trying to find the closest airport via the Galileo Maps. For example: If a passenger wants to go to Valentigney in France your entry will be: C*MAP/FRANCE-VVVV The closest airports to this city are: Mulhouse (MLH) and Basel (BSL). Cities are not stored for all countries. Galileo Professional October 2010 Page 35 of 124 SELL AGREEMENTS H/SELL SELL AGREEMENTS Airlines do have various Sell Agreements with Galileo. 1. 2. 3. 4. Option Secured sell Superguaranteed sell Guaranteed Sell Normal/Teletype sell 1. OPTION SECURED SELL The guarantee indicator „O‟ will be used. Before finishing the PNR, the status code of the flight will be „HS‟. The seat will be booked immediately. Vendor Locator shown after finishing the PNR. Before ET: After ET: Galileo takes an option on the booked flight. When the option is about to expire, Galileo sends an envelope in the status bar. Click in the envelope icon to display the message. You have another 5 minutes to finish your Booking file. 2. SUPERGUARANTEED SELL The guarantee indicator „S‟ will be used. Before finishing the PNR, the status code of the flight will be „SS‟. The seat will be booked when you finish the PNR. This code is very rare. Make sure you book in the link! 3. GUARANTEED SELL The guarantee indicator „G‟ will be used. Before finishing the PNR, the status code of the flight will be „SS‟. The seat will be booked when you finish the PNR. No Vendor Locator returned after End Transact! This code is very rare. Make sure you book in the link! Galileo Professional October 2010 Page 36 of 124 4. TELETYPE OR NORMAL SELL After End Transact a telex is sent to the airline. The status is HK, but the vendor is permitted a maximum of 12 hours to confirm or decline the sale of the seat. Before ET: After ET: SUMMARY Before ET After ET Option secured HS O HK O* VL Superguaranteed SS S HK S* VL Guaranteed SS HK G Normal or teletype SS HK Galileo Professional October 2010 ! 12 h Page 37 of 124 SELL Maximum 9 seats in 1 booking file (more than 9 seats = group - see later) SELL TYPES 1. SELL FROM AVAILABILITY N1C3 2. = Need 1 seat in C class from line 3 N2Q4L5 = Need 2 seats in Q-class, line 4 and in L-class from line 5 (connecting flights). N3Y4* Need 3 seats in Y class from line 4 and the connecting flights, also in Y class. = DIRECT SELL NDL141M10FEBBRUJFKNN3 3. Need 3 seats on flight: DL 141 in M class on 10 Feb. from BRU to JFK PASSIVE SELL From availability 4. = Direct sell : Statuscodes AK AL : N1C3AK NDL141M10FEBBRUJFKAK1 = = passive - confirmed passive - waitlisted SURFACE SEGMENT NA or Y = Need ARrival Not Known Galileo Professional October 2010 Page 38 of 124 5. OPEN SEGMENTS NYYOPENY15OCTLISBRUNO1 (YY = Airline code) Use the expiration date of the segment as it will be printed in the NVA box of the ticket 6. INTERACTIVE WAITLIST Interactive waitlist directly will place names on an airline waitlist when applicable. This allows the agent to respond to the customer immediately regarding seat availability. Sell from availability: Direct sell: N1Y1LL - N2Y1Y2LL NAA89W10MARBRUORDLL1 LL is mandatory! Otherwise waitlist will NOT be accepted! To book: N1Z5LL Some airlines will add a „W‟ behind the segment. If LL is not added the response will be: Airlines, who have a Option Secured sell contract (O ) will return a Vendor Locator. The „W‟ will be changed into „W ‟. If a carrier responds to the sell entry with message 0 AVAIL/WL CLOSED, there is no further action that can be taken. Galileo Professional October 2010 Page 39 of 124 POINT AND CLICK: In Point and Click a sell can be made with a single click. In this case, the outbound and inbound availability were requested with the entry A15MARBRUSTO/SN+30MAR/SN. After clicking the correct class, Galileo will respond with an Air Sell Response. If there is more then one traveler, you can indicate to sell multiple seats prior to clicking on the booking code. At the bottom of the page is the option for pax. . By clicking on the down arrow- users can choose up to 9 pax. Galileo Professional October 2010 Page 40 of 124 CANCEL SEGMENTS X1 X1-3 X1.3 XA XI @1XK = = = = = = cancel segment 1 cancel segments 1 to 3 cancel segments 1 and 3 cancel all air segments cancel all itinerary cancel segment 1 – Passive Cancellation CANCEL AND REBOOK Both entries can be combined: X1+N1C2 X1+NDL141M15MAYBRUJFKNN1 @1/K @2/18SEP @4/BA388 @5/3 @A/3 Change booking class of segment 1 in K class. Change departure date of segment 2 to18 September. Change carrier and flight number of segment 4 into BA388 Change number of seats of segment 5 to 3 (only possible before ET) Change number of seats of all air segments to 3 (only possible before ET) Some airlines do not support cancel & rebook! Above change entries can also be done on the command line of Point and Click. Galileo Professional October 2010 Page 41 of 124 NAME FIELD H/N. Name field: 2 – 55 characters. Only 28 characters will be printed on the ticket. Always add the complete first name BASIC INPUTS: N.SIMONE/NINAMRS N.VIS/KARELMR+N.DEBRUIN/JOOSTMR N.2DEWIT/LAURENSMR/SANDRAMRS CHILDREN N.COLLINS/RONELMISS*P-C03 DOB22MAY08 N.3KAYNAK/MOHAMEDMR/MOUSAMSTR*P-C09 DOB01APR02/AINURMISS*P-C06 Do not forger to add a space after the PTC code (C03), otherwise the passenger will be quoted as an adult. INFANTS N.I/FORRESTER/HERALDMSTR*02SEP10 N.I/LEMON/ELLYMISS*01SEP09 N.I/2ROBERTSON/SORRELMISS*15AUG10/NICKLASMSTR*15AUG10 Upon entering an infant name, the following message to the airline(s) will be launched after ET: OTHER PASSENGER TYPES N.2SMIT/HANNAHMRS/DEBBYMRS*P-SRC67 N.DEBELE/FATIMAMRS*P-LBR N.SCHELLHASE/LENAMISS*P-U11 Question: Use Help Pages Find the entry for a list with Passenger Type Codes. ENTRY Adding P- with the PTC will allow you to fare quote without PTC modifiers. Galileo Professional October 2010 Page 42 of 124 NAME CHANGE: N.P1@JONSON/SUSANMRS N.P2-3@2SCHMITZ/HENDRIKMRS/DIANAMRS N.P4@COLLINS/RICARDOMSTR*P-C03 DOB22MAY07 After ET: Make sure you have the approval of the airlines concerned! After airline‟s approval for name change, follow the procedure as stipulated in the What‟s News 17! Note : Name Changes are still possible after E-ticketing, but are not always allowed! DELETE NAME: (prior to ET !) N.P1@ DISPLAY NAMES : *N NAME REMARKS: (possible before and after ET, and are not part of the name) - Adding P- with the PTC will allow you to fare quote without PTC modifiers. - Are printed on ticket (att: length is limited!) - Do not generate a message for the carriers! - Are mandatory for children, infants, senior citizens, youths,... - Are optional for adults : e.g. N.CAMPBELL/GORDONMR*CHAIRMAN SPAR INTL. CHANGE OR ADD NAME REMARKS: N.P4@*P-C08 DOB23MAY03 DELETE NAME REMARK: N.P1@* Galileo Professional October 2010 Page 43 of 124 PHONE FIELD H/PHONE or H/P. First phone field has to hold the agency‟s phone number, as only the first phone number will be sent to the airline(s). INPUTS: P.T*020 5061421 GALILEO TRAVEL–BARBARA Travel Agent As the Travel Agency phone field has to be repeated upon creation of every BF, you can use following shortcut : CM/+*BARBARA (a pkey for this entry is often activated!) P.H*020 967 4583 P.ANRB*0032 2 2325040 IBM P.PARA*0033 1 4561223 HILTON/ROOM 232 P.BRUE*JOHN--SMITH//HOTMAIL.COM Home Phone, set city (this case: AMS) Business Phone, other city. Accommodation, other city. Email Address, city code mandatory. Use 2 slashes (//) to indicate an @, use 2 dashes (--) to indicate an underscore. Alternatively, you can enter the email address in the MT. field, see chapter Email Addresses. You will also find here how to send an itinerary by email. DISPLAY RECORD: R CHANGE: P.2@H*020 9674583 AFTER 19H DELETE: P.4@ DISPLAY: *P Galileo Professional October 2010 Page 44 of 124 TICKETING FIELD H/T. INPUTS: T.TAU/10FEB Or T.TAU/10FEB*FREE TEXT Set ticketing date at 10 February. The PNR will appear on Queue 10 on the set date. T.T* No fixed ticketing date or ticket to be issued immediately CHANGE: T. @TAU/15FEB Change Ticketing Field to fix ticketing date on 15FEB DISPLAY RECORD: R The error message SINGLE ITEM FIELD tells you that you have already entered a Ticketing Field into the Booking. Only one Ticketing Field can be added per Booking File. Galileo Professional October 2010 Page 45 of 124 RECEIVED H/R. After creation and after every change of the booking file, you have to `sign` to leave a trace of: Who asked to create or change the BF. Who created or changed the BF. After ET this information goes to the history of the booking file. INPUTS: R.LV R.SECRETARY.MARINA/FD CHANGE: R. @GK Change Received Field to GK. DISPLAY RECORD: R The error message SINGLE ITEM FIELD tells you that you have already entered a Received Field into the Booking. Only one Received Field can be added per Booking File. Galileo Professional October 2010 Page 46 of 124 END TRANSACTION A Galileo PNR („reservation code‟) will be added to the Booking File after the first closure. All five mandatory elements need to be added to the Booking. This PNR will always remain the same, even if you change the Booking. INPUTS: E End Closes the BF (i.e.: saves the data in the BF) and deactivates the BF. RESPONSE: ER End and Retrieve Closes the BF and reactivates it. The BF will be redisplayed with the Galileo booking file number (Galileo Record Locator) in the upper left corner EM End and Mail Closes the BF (i.e.: saves the data in the BF), deactivates the BF and will mail the Itinerary to the ALL email-address in the Phone field of the itinerary. ERM End, Retrieve and Mail. Sent receipt: At the time of the send e-mail entry, the booking file will be updated with a notepad line: As soon as the e-mail has arrived at the addressee, this Notepad line will be moved into the history of the Booking File. Please be aware that the sender of this e-mail is Viewtrip. Your customer cannot reply on this mail as it concerns an unattended mailbox. If your customer replies anyhow, Galileo will generate an e-mail referring the customer to his travel agent. Galileo Professional October 2010 Page 47 of 124 IGNORE I IR Ignore New BF (not yet closed): Everything will be cancelled. Retrieved BF (closed BF): The booking file will be deactivated. Retrieved and modified BF: The modification(s) will be cancelled Ignore and Retrieve New BF (not yet closed): Everything will be cancelled Retrieved BF (closed BF): Refresh status of the Booking File (awaiting VL) Deactivates last modification(s) and redisplays original BF. BOOKING FILE RETRIEVAL INPUTS: *QZ3BCD Retrieve BF by record locator. *- WILSON *n *L Retrieve BF by name. (n=name number) Select a particular PNR from the name list. Redisplay name list. *12FEB-WILSON Retrieve BF by date of departure and passenger name **B-WILSON Retrieve BF with same name for all Branch agencies. Galileo Professional October 2010 Page 48 of 124 BOOKING FILE IN POINT AND CLICK A Booking File can also be shown in Point and Click. If the reservation has been created in Focalpoint it is possible to switch to Point and Click using :*R or ;*R. When the reservation has been in Point and Click, just use The *R entry to display the record. Galileo will respond with an interactive display. The following colour logic applies to the Fare screen: White: Blue: Yellow: . For display purposes only. Non-clickable. Specific additional information is available. Blue items are clickable. By clicking the yellow segment number a car or hotel availability can be requested. IR will not bring back an interactive dialog. Users must do a *R in the Point and Click environment to have the interactive Booking File. Galileo Professional October 2010 Page 49 of 124 BOOKING FILE IN VIEWTRIP It is always possible to retrieve the latest reservation data on the internet. If an email has been send from Galileo, the client will receive a „link‟ to Viewtrip. It is also possible to start up Viewtrip and add the passenger name and PNR manually. The website is: WWW.VIEWTRIP.COM Galileo Professional October 2010 Page 50 of 124 After clicking Sign In the journey for the traveler will be shown. Part has been shown below. The following information can be retrieved via the website: Galileo Professional October 2010 Page 51 of 124 PRICES IN VIEWTRIP You may use the following entries in a PNR to vary the information displayed in a Viewtrip record. NP.VIEWTRIPNET - Suppresses fare information NP.VIEWTRIPITIN - Suppresses all fare information, endorsements and forms of payment. Removing the fare information from the Viewtrip eticket receipt could mean it is not recognized as an official eticket receipt by some airlines or airports. It is the Travel Agency‟s responsibility to ensure the traveler has an e-ticket which is valid for the journey. NP.VIEWTRIPWARSAW - Causes the Booking File record to display the Warsaw convention text in the Viewtrip record. Answer 655 Online Check-In For multiple airlines Viewtrip will show a link in the air segment when the Online Check-In (OLCI) becomes available, normally 24 hours prior to departure. The link will take the traveler to the airline OLCI page, and pre-populate the required fields with the information needed to check-in, providing a seamless integration between itinerary and check-in. Current OLCI participants: Air Canada (AC) British Airways (BA) BMI (BD) Delta Air Lines (DL) Flybe (BE) Frontier (F9) Gulf Air (GF) LAN Airlines (LA) Midwest (YX) Royal Brunei Airlines (BI) Royal Jordanian (RJ) Swiss (LX) Turkish Airlines (TK) Ukraine International Airlines (PS) United (UA) Virgin America (VX) Virgin Atlantic (VS) Answer 14546 Galileo Professional October 2010 Page 52 of 124 OPTIONAL FIELDS With the Optional Fields you can add lots of extra information to the PNR. This will help you to work orderly and to categorize information. Notepad NP. Notes for internal use. Review Booking File RB. Your „Agenda‟. Email addresses MF./MT./MC. Email addresses. Mileage Membership M. Frequent Flyer Information. Servicing Request RQ. Segment registration. Form of Payment F. How will the ticket be paid? Service Information SI. Special Service Requests: e.g. special meals. Service Information about a passenger. Vendor Remarks V. Normally incoming messages from an airline. Seats S. Reservations or requests for specific seats. Itinerary Remarks RI. Remarks on Itinerary as: „Visa may be necessary‟. Galileo Professional October 2010 Page 53 of 124 NOTEPAD H/NP. Maximum 999 lines, maximum 87 characters per line. Stores agent info in the BF. Is not sent to the airlines. Is not sent to the history. Is not printed on the client's itinerary. INPUTS: Standard Notepad: Remark that can be seen by any agent who can open the PNR. NP.CLIENT WILL RECONFIRM BEFORE 13MAY Confidential Notepad: Only the owning agent can view this Notepad. NP.C**ATTN CLIENT IS TRAVELLING WITH MISTRESS History Notepad: Notepad that will remain in the History of a PNR, even if cancelled. NP.H**PASSENGER INFORMED ABOUT VISA Hide fares from Viewtrip The entry below will hide the fares on Viewtrip.com. See also the chapter on Viewtrip.com NP.VIEWTRIPNET Display Notepad: *NP or *R CHANGE: NP.1@CLIENT WILL RECONFIRM BEFORE 14 MAY 1600H DELETE: NP.3@ NP.3.5@ NP.3-5@ Cancel Notepad 3. Cancel Notepad 3 and 5. Cancel Notepad 3 to 5. Galileo Professional October 2010 Page 54 of 124 REVIEW BOOKING FILE FIELD H/RB. This field will drop the booking file onto a (specific) queue on a specific date. Free text may be added to clarify the reason for the booking file dropping onto queue. (for Queues, see later) INPUTS: RB.1500*Check Waitlist RB.21JAN*Send Invoice RB.28JAN/Q50*Check Payment RB.21FEB/1300/Q29*Book seats RB.18NOV/1300*See Notepad RB.XX0/24SEP/1500/Q26*See Notepad Today at 1500h on Queue 12. On 21 January on Queue 12. On 28 January on Queue 50. On 21 February at 1300h on Q29. On 18 November at 1300h on Q12. On 24 September at 1500h this PNR will be placed on Queue 26 of agent XX0. A bridge between your agency and agent XX0 is necessary Display Review Booking: * RB or *R: CHANGE: RB.1@19JAN*Group deadline. RB.2@25FEB/1630/Q29*See Notepad Change Review Booking 1 Change Review Booking 2 DELETE: RB.1@ Delete Review Booking 1 Galileo Professional October 2010 Page 55 of 124 EMAIL ADDRESSES H/EMAIL MAIL FROM : [email protected] MAIL TO : [email protected] [email protected] MAIL COMMENTS: MC.1@ ELECTRONIC RECEIPT ON WWW.VIEWTRIP.COM MC.2@ VIP MEETING AT BRUSSELS AIRPORT IN HALL 2 Display RECORD: *R: *EM SEND ITINERARY EM EMALL EM2 EM1-3.5 ERM ERMALL Finish PNR and send to 1st e-mail address. Finish PNR and send to all e-mail addresses. Finish PNR and send to 2nd e-mail address. Finish PNR and send to 1st- 3rd and 5th e-mail address. Finish and Retrieve PNR and send to 1st e-mail address. Finish and Retrieve PNR and send to all e-mail addresses. Sent receipt: At the time of the send e-mail entry, the booking file will be updated with a Notepad line: When the e-mail has arrived at the addressee, this Notepad line will be moved into the history of the Booking File. Galileo Professional October 2010 Page 56 of 124 MILEAGE MEMBERSHIP H/M. This field will send the Frequent Flyer card number to the airline. INPUTS: M.BA3951969266 M.P2/LH123456789102 M.P1/VG3951969266-SN10992472 Frequent Flyer number added, only one passenger in PNR. Frequent Flyer number added, passenger selected. Multiple cards added for passenger 1. How do I add a gold level frequent flyer card into a booking? Answer 1607 Explanation: Format: Add UA mileage membership number for passenger 2, indicating tier level Gold. M.P2/UA123456A*-G Add LH mileage membership number for passenger 3, cross accrual with BD, indicating tier level Executive. M.P3/LH654321/BD*-E Display RECORD: *R *MM CROSS ACCRUAL: M*LH Participating Carriers in LH Mileage Membership Scheme. M.LH00904442/BD Send card number to participating airline. KLM cards have to be entered as follows: M.AF235453564676/KL Galileo Professional October 2010 Page 57 of 124 CHANGE: Not possible. Delete first and create correct membership field. DELETE: M.@ M.P2@ M.KL@ INTERACTIVE FREQUENT FLYER VERIFICATION Currently, an agency enters a passenger‟s Frequent Flyer number into the Booking File Mileage Membership field, which is sent to the airline after end transaction. If the Frequent Flyer name and number in the Booking File does not match the name and number in the airline‟s Frequent Flyer database, the passenger will not receive mileage credit. This can cause customer service issues during and after the passenger‟s travel. This product will allow the airline to interactively validate that the Frequent Flyer number is valid for the passenger before the number is entered into the Booking File and sent to the airline in the booking message. This will ensure the passenger will always receive mileage credit for the flights, and will eliminate associated passenger service issues. The first participant is Lufthansa Airlines (LH). 1. Enter Frequent Flyer Number into Booking File When the Frequent Flyer number is entered into the Mileage Membership field, Galileo will send an interactive request to LH to verify the name and number match. Current entry >M.P1/LH992003021268879 2. Frequent Flyer Name or Number Do Not Match If the airline advises the name and/or Frequent Flyer number do not match, the number will not be added into the Booking File. Instead, the following error response will be displayed: Galileo Professional October 2010 Page 58 of 124 SERVICING REQUEST A CRS takes only ticketed segments into consideration when calculating your agency‟s segments turnover. When a ticket is not printed by Galileo, you must provide the ticket number. It may occur that the ticket is issued by another CRS. In those cases, the ticket number needs to be entered manually by : RQ.TKI INPUTS: RQ.P1S1/TKI/ZZ*99912345678903 Registers a ticket number for passenger 1 for segment 1 for carrier ZZ with ticket number 99912345678903. RQ.P1S1-2/TKI/SK*11799005678903 Registers a ticket number for passenger 1 for segments 1 to 2 for carrier SK with ticket number 11799005678903. RQ.P2S2.3/TKI/ZZ*99912345678914 Registers a ticket number for passenger 2 for segments 2 and 3 for carrier ZZ with ticket number 99912345678914. RQ.P1S1-8/TKI/ZZ*99912345678903 Entry for conjunction tickets, only the 1st ticket number must be entered. Display Record: *R: Display SERVICING REQUEST: *RQ : Galileo Professional October 2010 Page 59 of 124 FORM OF PAYMENT H/F. INPUTS: F.S F.INVfree text F.INVOICE F.AX373911000000000/D0612 F.AX373911000000000/D1012/A1254 F.AX373911000000000/D1012/C18254 F.MSfree text F.NONREF Cash. Invoice (free text can be invoice number). Invoice. Credit Card incl. expiry date. Credit Card incl. expiry date and authorization code. Credit Card incl. expiry date and reservation code (max 42 characters) Miscellaneous, free text with max 99 characters. Restrictions on the refund. Display RECORD: *R CHANGE: F.@INV25631 F.@5413289036902584/D0912/A0025 DELETE: F.@ The error message SINGLE ITEM FIELD tells you that you have already entered a Form of Payment Field into the Booking. Only one Form of Payment Field can be added per Booking File. A Form of Payment can also be added as a Ticketing Modifier (Ticketing Course). Galileo Professional October 2010 Page 60 of 124 SERVICE INFORMATION & VENDOR REMARKS H/SI & H/V. INTRODUCTION The optional fields Service Information (SI.) and Vendor Remarks (V.) allow you to send messages to the airlines. To optimize the handling of your message, it is important to select the correct field for each type of message. There are 2 different types of Service Information: Special Service Requirement (SSR) and Other Service Information (OSI). SSR: must be used to send servicing requests which require action. However, the only services you are allowed to request by means of an SSR are those that are described by SSR AIRIMP codes. OSI: is used to store additional information, which does not require action to be taken by the airlines. Vendor Remarks are used to request services (other than SSR‟s) and send messages that require action to be taken by the airlines. Airlines often send Vendor Remarks to inform travel agents about ticketing dates. More details on each field can be found on the next pages. SERVICE INFORMATION SSR VENDOR REMARKS OSI Service Request Service Information On Queue in Airline system. Added to the BF in Airline system. On Queue in Airline system. Demands a reply from the airline. Mainly used: - to provide info upon specific request of the airline (e.g. ticket numbers) - to provide additional info on an SSR request (e.g. UMNR addresses). - Cross referencing of tickets. Does NOT demand a reply from the airline. Subjects are restricted to SSRcodes. Free text. Free text. Passenger and/or segment related. Carrier related. Carrier related. Galileo Professional October 2010 Page 61 of 124 SSR - SPECIAL SERVICE REQUIREMENT H/SSR, H/MEAL, H/ASSC Statuscodes: NN PN KK HK. Response from airline is mandatory in Q25! Passenger and segment related. When a passenger or segment is changed/deleted/divided, the relevant SSR is automatically cancelled/divided Also add an SSR for a child. INPUTS: SI.VGML SI.P1S2-3/VGML SI.P2/SPML*NO EGGS SI.P2/CHLD*12JAN02 Display SERVICE INFORMATION: *SI or *SR: Question: Find a list of all SSR codes. CHANGE: First delete the incorrect SSR and add the correct SSR afterwards. In case of booking other flights Galileo will request the same services for these new flights. To change or add additional text: SI.SPML@*NO SALT This will cancel and rebook the SSR and add the new free text. UPDATE STATUS CODES SI.P1S3/INFT@HK @ALL KK for passenger 1, segment 3 will be changed to HK. Converts all KK‟s into HK and deletes all UN/UC (except : INFT) CANCEL: SI.P3S2/VGML@ Galileo Professional October 2010 Page 62 of 124 UMNR - Unaccompanied minor For an UMNR extra information needs to be added to the PNR. 1/ SI.UMNR*UM05 2/ SI.YY*passenger information (name, age, sex and language details). SI.YY*contact destination (name, address, phone). SI.YY*contact return (name, address, phone). It is advisable to contact the airline in case of an UMNR. Galileo Professional October 2010 Page 63 of 124 TKNM - Manual ticket notification - See GC*200/5 !!! Many carriers ask to receive ticket numbers to make sure the booking is a definitive sell. 1. Airlines having a bilateral agreement with Galileo Benelux. Ticket numbers will automatically be sent to these airlines upon ticketing in Galileo. TKNA – paper ticket. TKNE – electronic ticket Tickets issued outside the Galileo system need to be sent manually by the agent to the airlines. Use the input GC*200/5/YY (YY must be replaced by the airline code) to check whether an SSR or OSI input is required: TKNA or TKNE disappears after a status code change of the segment (e.g. time change TK). A TKNM must be entered for that particular segment, else the airline might cancel (HX) the segment by lack of ticketing information! SSR carriers: SI.P1S1-5/TKNM*05712345675006 per passenger. 14 numbers per ticket: carrier number/ticket number/check digit. OSI carriers: SI.KM*TKNM 64312345675006-ZAAL/ANDREWMR When modifying a segment that results in a ticket reissue, the ticket info will be modified automatically 2. Airlines NOT having a bilateral agreement with Galileo Belgium Airlines not in the list in GC*200/5. Recommend OSI ! Galileo Professional October 2010 Page 64 of 124 APIS - Advanced Passenger Information. Some destinations request Advanced Passenger Information of the passenger. At the moment (October 2010) the countries below will request (in the near future) the APIS information. The list is not complete and more countries will be added in the future. Antigua, Australia, Barbados, Bermuda, Canada, China (except Hong Kong), Cuba, Dominican Republic, Grenada, Guyana, India, Iran, Jamaica, Japan, Korea, Mexico, New Zealand, South-Africa, Spain, St. Kitts and Nevis, St Vincent and the Grenadines, Syria, Thailand, Trinidad and Tobago, United Arab Emirates, United Kingdom, United States (besides the ESTA and Secure Flight Procedure) and Yemen. If the information is added at the time of the booking it can save the passenger a lot of time during check-in. Normally only the DOCS are mandatory, but other information might be requested. Some Examples: Passport Information: SI.P1/DOCS*P/GB/S12345678/GB/12JUL66/M/23OCT14/SMITH/JOHN/RICHARD Passenger 1 has a passport issued in GB, number S12345678. He has the British nationality, his Date of Birth is 12 July 1966, he is male and his passport expires on 23 October 2014. M MI F FI = = = = Male Male Infant Female Female Infant Visa Information: SI.P1S1/DOCO*PARIS FR/V/12345123/LONDON GB/14MAR11/US Passenger 1 is born in Paris and has a Visa 12345123 issued in London on 14 March 2011, valid for the USA. Residence or Destination Information. SI.P1S1/DOCA*D/US/234B VANESS/SAN FRANCISCO/CA/11718 The destination address for passenger 1 is in the USA. CA stands for California. 11718 is the Postal Code. The destination address is required for the USA. . Galileo Professional October 2010 Page 65 of 124 Secure Flight - For USA only nn Since 1 November 2010 Secure Flight requirements are applicable to journeys to, from, via or over the United States. Although only applicable to the USA, it is recommended to add this information on all journeys. The objective of Secure Flight is: Identify known and suspected terrorists Prevent individuals on the No Fly List from boarding an aircraft Subject individuals on the Selectee List to enhanced screening to determine if they are permitted to board an aircraft Facilitate passenger air travel Protect individuals' privacy Secure Flight airlines are required to collect the following Secure Flight Passenger Data (SFPD): Name as it appears on government-issued I.D. when traveling Date of Birth Gender Redress Number (if available) The information needs to be collected 72 hours before the scheduled time of flight departure. Names provided via Secure Flight will be compared with a name list with suspected persons. A Redress Number is a 7-digit number that can be requested in case of unjustified suspicion of a passenger. It will help to prevent future misidentification. For more information on the redress process, visit www.dhs.gov/trip. Since the Secure Flight concept is combined with the APIS concept, the entries are the same, but must be provided at the latest 72 hours before departure (except when the booking was made on a shorter notice). The minimum entry for Secure Flight is: SI.P1/DOCS*////27OCT67/M//VANDERHEUVEL/MARCO/LODEWIJK MARIA The entry to add a redress number is: SI.P1/DOCO*BRUSSELS BE/R/1568763/BRUSSELS BE/01NOV10/US Passenger 1, born in Brussels has Redress Number 1568763 registered in Brussels on 01nov 2010. If the mandatory information is not added, the agent might not be able to issue the ticket or the passenger is not admitted to the flight. Also fines are possible. Answer 17539 and 27531. Galileo Professional October 2010 Page 66 of 124 OSI - OTHER SUPPLEMENTARY INFORMATION Additional info to the vendor which does not require immediate action of the airline. Free text. Carrier related. When a passenger or segment is changed/deleted, the relevant OSI is not automatically deleted. INPUTS: SI.YY*CHILDREN ACCOMPAGNIED BY PARENTS IN PNR J235KZ SI.LH*CORPLH 12345C SI.SN*PIN-QGBE15900 Display SERVICE INFORMATION: *SI or *SO: CHANGE: SI.2@LH* CORPLH 13445C DELETE: SI.1@ SI.1-3@ Some airlines request mobile and/or email contacts in the OSI field, eg. China Airlines. To add these enter: SI.CI*CTCM AMS 31 – 6 12345678 MR SIMONS SI.CI*CTCE C.WOUD//UPCMAIL.NL Galileo Professional October 2010 Page 67 of 124 VENDOR REMARKS Are used to request actions from airlines for which SSR‟s are not available. Are used by airlines to request actions from agents, e.g. ticketing time limits. Free text, but vendors often use airimp codes: see GC*200/7 for a list of these codes. Carrier related. INPUTS: V.AAZ*PLSE PROVIDE SEATING NEXT TO EACH OTHER V.ALH*PLSE CFRM LH402/13MAY...TKS AND BRGDS Display VENDOR REMARKS: *VR VO = VI = Vendor Remarks Outgoing Vendor Remarks Incoming CHANGE: An outgoing VR may only be changed before ET! V.1@AAZ* PLSE CFRM WAITLISTED AZ403/13MAY PAX IS FQTV TKS AND BRGDS Display OUTGOING VENDOR REMARKS: *VO DELETE: An outgoing VR may be deleted at any time, but no cancellation message is transmitted to the applicable vendor. The VR is simply removed from the BF, but can still be traced in the history. V.1@ Galileo Professional October 2010 Page 68 of 124 SEATS H/SEAT Advance seat reservation is available on all carriers. Advance seating policy differs per airline. On confirmed flights only. When a passenger or segment is changed/deleted/divided, the relevant seat is automatically cancelled/divided. SPECIFIC SELL GENERIC SELL Specific seat number from seat availability map, e.g. seat 11A. Request a seat with specific characteristics, e.g. NA (Non-smoking aisle seat) Carriers who offer specific sell: GC*200/6. Offered by all carriers 1 to 3 months prior to departure. HOW TO BOOK: HOW TO BOOK: Seat Availability map: SA*S1 Seat Characteristics: SC*12A Return to map: SA* S.S1/10A S.P1.2S2/10A.C S.P3.4S3/10A/11A S.N S.NA S.P1S2/NA S.P1.3S3-4/NW S.P1/NW S.P2/NA NN PN KK HK 24A 24A 24A 24A NN PN KK HK 24A 24A HS HK HS HK @ = conditional seat. Update status codes: @ALL Update status codes: @ALL Galileo Professional October 2010 Page 69 of 124 SEAT AVAILABILITY MAP SEAT CHARACTERISTICS SC*17D Display SEAT DATA: *SD The status code HS is applicable for airlines with interactive seating. The seat will be confirmed at time of booking (before ET). The status code NN is applicable for all other airlines. After ET, a seating request will be send to the airline. Seat Change : S.S2@43A Status Changes: @ALL All KK`s will be converted into HK. All PN`s will stay PN. All HK`s will stay HK. CANCEL: S.@ S.P2S2@ Galileo Professional October 2010 Page 70 of 124 VIEWPOINT : Right-click the first flight and select “seat Map”. Segment 1: Click on the chosen seats. When you have selected seats for all flights, click “Save”. Galileo Professional October 2010 Page 71 of 124 Seats on request will be confirmed/denied via Queue 2. Galileo Professional October 2010 Page 72 of 124 ITINERARY REMARKS H/ITRM 1. UNASSOCIATED ITINERARY REMARKS These are general remarks, which are related to the whole itinerary. They are printed at the bottom of the itinerary. They can also be seen in WWW.VIEWTRIP.COM These remarks can be programmed in the DYO (Ask your account manager). INPUTS: RI.free text 2. E.g.: RI.WE WISH YOU A PLEASANT TRIP ASSOCIATED ITINERARY REMARKS These are remarks, which are related to a specific segment. They are printed after that specific segment on the itinerary. They can also be seen in WWW.VIEWTRIP.COM INPUTS: RI.S2*free text E.g.: RI.S1*CHECK IN 90 MIN BEFORE DEPARTURE Display ITINERARY REMARKS: *RI CHANGE: RI.1@free text DELETE: RI.1@ Galileo Professional October 2010 Page 73 of 124 STATUS CODES H/STATUS For explanation of the Status Codes see also: www.benelux.travelportservices.com BF (Action Codes) Retrieved BF (Passive Codes) Answer (Advice Codes) ACTION SS, HS HK NO UN HX TK @1XK @1XK @1XK @1HK NN (request) PN KK UU or US UC NO UN @1HK @1HL @1XK @1XK @1XK LL (WL) HL KL UC NO UN TL @1HK @1XK @1XK @1XK @1HL AK, AL AK, AL NO @1XK @ALL will action all advice codes in the booking file (except INFT) : KK/KL/TK HK UU/TL HL NO/UN/HX/UC deleted Galileo Professional October 2010 Page 74 of 124 SS Action Sell (sold within this transaction) NN Action Need request HS Action Have sold - inventory adjusted AK Status Confirmed outside Galileo system. No message sent when cancelled HK Status Holds confirmed HL Status Holds waitlisted HN Status Have requested PN Status Pending need - awaiting confirmation UC Advice Unable - segment closed UN Advice Unable - vendor cannot supply service US Advice Unable to sell-vendor cannot accept request, have waitlisted UU Advice Unable - vendor cannot confirm, have waitlisted HX Advice Have cancelled (By Airline) KK Advice Confirming booking KL Advice Confirming from waitlist NO Advice No action taken (No Inventory held) TK Advice Holds confirmed; advise client of new timings TL Advice Waitlisted; advise client of new timings XK Action Cancel without generating message Galileo Professional October 2010 Page 75 of 124 FARE DISPLAY H/FD INPUT ↓ FD30OCTAMSMNL H1 H2 H3 H4 1 2 3 4 5 6 7 8 9 10 11 12 HEADER: H1. Fares are updated every hour. H2. Information about MPMs, only applicable in case of mileage fares. H3. Fares are without taxes. Fees may apply tells you additional Airline Service Fees may apply, e.g. when the ticket is issued against a credit card in case of KL, SN, AY etc. H4. In this case, besides Published Fares, also Private Fares are available for PCC 8EV. FARES: 1. CX Carrier code YY indicates IATA fare 2. FARE: Always displays in currency of boarding point 3. R Return fare A blank indicates a One Way fare 4. FARE BASIS Indication code of the fare 5. CLASS When a carrier in CX column = bookings class When an IATA fare (YY) = class of service Galileo Professional October 2010 Page 76 of 124 6. ADVANCE PURCHASE 3 characters The first 2 characters : display the advance purchase period between ticketing and TRAVEL date The 3rd character : a + is displayed IF there is a restriction period between ticketing date and the RESERVATION date(e.g. the ticket must be issued within 24 hours – see Fare Notes for more details) 7. MIN/MAX STAY MIN : Number of Days, SU : Sunday rule or V : variable MAX : is shown in number of days or months 8. SEASONS Seasons of application If no dates : the fare is valid all year round 9. MR Mileage/Routing indicator M indicates that the fare is mileage based FL/followed by the itinerary calculates a possible mileage surcharge. e.g. FL/BRUFRAHAM R indicates that the fare is routing based. FR* followed by the line number of the fare: displays the authorized routing and interline carriers for that fare. e.g. FR*1 10. GI Global Indicator, indicates the flown route EH = Eastern Hemisphere AT = Atlantic TS = Trans Siberian AP = Atlantic Pacific 11. D Day restrictions : full details can be found in the Fare Notes. Often weekend or midweek fares. 12. X Private (negotiated) selling fare of the airline concerned. Fare cannot be quoted (Air pass, etc) 13 14 13. TC Ticketing code : replaces the fare basis code on the ticket 14. TD Ticketing Designator : is appended on the fare basis code on the ticket. E.g. for children Galileo Professional October 2010 Page 77 of 124 FARE DISPLAY : SEARCH QUALIFIERS → More specific Fare Displays can be obtained by using SEARCH QUALIFIERS They can be used in 2 ways : as part of the initial FD input. to modify an existing FD (follow up entries). Exemples : CARRIER QUALIFIER: /KL Specify carrier (booking class instead of class of service will be displayed in the class column INPUT FD16AUGBKK/KL FD/KL (as part of the initial FD input) (to modify an existing display – follow up entry) PASSENGER DESCRIPTION CODE QUALIFIER *CNN *INF *YTH *SRC displays fares with children‟s discount displays fares with infant‟s discount youth fares senior citizen fares FOR SPECIFIC JOURNEYS ONLY -RT -OW -RTW -CTF Round Trips One Ways Round the World Circle Trip Search qualifiers may be combined : e.g.: FD15FEBMAN*YTH/BA-RT For more qualifiers see FARES 360° or www.benelux.travelportservices.com or online support / formats guide and click on chapter “FARES” REDISPLAY FD* Galileo Professional October 2010 Page 78 of 124 POINT AND CLICK: The Fare Display can also be requested via Point and Click. To launch a Point &Click Fare Display you can use the entry you already know prefaced with a colon (:) or semi-colon (;). Galileo will respond with an interactive display. The following color logic applies to the Fare screen: White: Blue: Yellow: For display purposes only. Non-clickable. Specific additional information is available. Blue items are clickable. General information is available. Clickable. By clicking on the blue items, you will see the following information: EUR Currency can be changed LH Decodes Airline 673.00 Penalty Information W Booking Code 14+ Advance Purchase V/12M Minimum/Maximum Stay 05JAN – 05APR Seasons R/M Mileage or Routing EH Global Indicator By clicking on the yellow items, you will see the following information: 1 Requests Carrier Specific Availability for applicable class. WKRCDE5 Fare Notes Galileo Professional October 2010 Page 79 of 124 When you click on the Yellow number in the Fare Display a Carrier Specific Display will be shown for the requested class. When you click on the Yellow Fare Basis code, all Fare Notes will be shown. You can use the Page Down and Page Up button to scroll through the Fare Notes. Click on to return to the fare display. Or click on the yellow number to request a standard availability. Galileo Professional October 2010 Page 80 of 124 FARE NOTES H/FARES The input FN*n (n= line number of required fare) will give access to a menu of paragraphs headings. INPUT: FN*1 The keyword USE indicates whether a PTC is required for the Fare Quote. FOLLOW UP INPUTS FN*ALL FN*P5-8.16 FN*1/P0.5 Entire Rule Request paragraphs 5 – 8 and 16 (follow-up entry after FN*1). Request paragraphs 0 and 5 from a Fare Display. SUMMARY INPUT Offers immediate access to a summary of the fare notes. FN*1/S If at the end of the text of a category “conditions apply” is displayed, the agent should read the whole paragraph. POINT AND CLICK: The Fare Notes can also be shown in Point and Click via the Fare Display. Galileo Professional October 2010 Page 81 of 124 FARE QUOTE H/FQ PNR: BASIC INPUT: FQ With the introduction of Automated Plating Carrier selection, the plating carrier does not have to be added to the quote. This applies to all fare quotes and Focalpoint Shopping commands. In case of different main carriers outbound and inbound, both carriers can be selected. Attention: The quote shows you the last day the ticket can be issued. The fare however, is only guaranteed for six days at most. Under the FO additional fees can be found. Eg. for KL, when paying by credit card. This fee is not added to the Fare Quote. Fare Quote assumptions: The lowest applicable carrier coded fare for the class booked. All passengers are considered as adults unless otherwise specified. All segments are to be quoted (including waitlisted and passive segments) A stopover is assumed where connections are over 24h00 or over 4h00 if the fare is for NAFQ). The ticket will be sold and ticketed in Belgium, Luxemburg or the Netherlands. Validates : - the Reservation date ↔ Departure day restrictions (Res. X days before dep). - the Reservation date ↔Ticketing date restrictions (Ticketing within X hours/days after reservation) Guarantee : - fares without ticketing restriction are filed/guaranteed for 6 days (exception LH, only guaranteed on same day) - fares with ticketing restrictions are filed /guaranteed until the ticketing deadline with a maximum of 6 days (exception LH, only guaranteed on same day). Attention : Fares are only guaranteed once a ticket is issued! G (Public fares) or A (Private Fares) printed on the ticket. Attention : ADM‟s on a guaranteed quote can be eligible for investigation by Galileo. Check the Fare Guarantee Policy on www.benelux.travelportservices.com. Galileo Professional October 2010 Page 82 of 124 FARE QUOTE BEST BUY The Best Buy facility allows the user to obtain the lowest fare for an itinerary without considering the class booked up to a maximum of 16 active flight segments. FQBA FQBB FQBC Cheapest fare, regardless of availability, for information only Cheapest available fare Cheapest available fare, compared to booked fare Best Buy will check: Only the flights that have been booked. Whether a lower fare is applicable. To modify the Booking File, tab behind FQBBK and hit <ENTER> : Flights are rebooked in a new class. The new fare is stored automatically en old fare ignored. FARE NOTES FROM A FARE QUOTE It is possible to request the Fare Notes and the Fare Routing directly from the Quote: After the Fare Quote (or the Best Buy) first the enter FQN Galileo Reply: Now all Fare Notes can be requested by: FN1/ALL FN1/ALL FN1/6-8 FR1 Request all Fare Notes for Fare Component 1. Request Paragraphs 6 – 8 of Fare Notes for Fare Component 1. Request Fare Routing for Fare Component 1. Galileo Professional October 2010 Page 83 of 124 PASSENGER PRICING MODIFIERS Specific Passenger: FQP1 FQP1-3 FQP2.4 passenger 1 only passenger 1 through 3 passenger 2 and 4 Passenger description FQ*U10 FQ*YTH17 FQ*S70 (Unaccompanied child, 10 years) (Youth,17 years) (Senior, 70 years) More Passenger types in one Booking File: FQP1-2.3*S70 Passengers 1 and 2 = adults Passenger 3 = Senior, 70 years. SEGMENT PRICING MODIFIERS Specific Segment(s): FQS1 FQS2-3 FQS1.4 segment 1 only segment 2 through 3 segment 1 and 4 Segments and Passengers FQP1/S2-3 segment 2 through 3, for passenger 1 For more modifiers, see www.benelux.travelportservices.com Galileo Professional October 2010 Page 84 of 124 DISPLAY FARE CONSTRUCTION INPUT: *FF1 Response: This fare quote has been done on 7 January, and is guaranteed up until 9 January. The Fare Calculation is shown in NUCs in case of international flights, in the local currency in case of domestic flights. Again a message about possible additional fees is given Per segment the Farebasis, Baggage Allowance and the NVB/NVA boxes are shown. The last line is the ticketing line: S1-2 Segment 1 until 2 CMS Issuing Carrier MS. ET E-ticket TA8EV Ticketing Agent 8EV (PCC) CANCEL FARE QUOTE If more than one valid fare quote is added to the same segments and/or passengers, Galileo will show the following message: To close the booking, the duplicates need to be cancelled. Cancel Filed Fare 1 Cancel all Filed Fares FX1 FXALL Galileo Professional October 2010 Page 85 of 124 FOCALPOINT SHOPPING H/FS Focalpoint Shopping allows you to search for low available fares with or without a reservation. WITH A RESERVATION: Step 1: Make a reservation. Step 2: Enter FS A total of 19 pricing options and 94 itinerary options are returned. Focalpoint Shopping returns the lowest fare for the itinerary as booked (Pricing Option 1), and a range of fare options for alternative routes and carriers. In this case only Pricing Option 2 & 3 are shown. Extra Options: Galileo Professional October 2010 Page 86 of 124 Step 3: Select an option with FSK, in this case FSK2. Step 4: The reservation is rebooked. Now quote the rebooked itinerary and finish the PNR. * Focalpoint Shopping can be used as a replacement for the Fare Quote Best Buy facility. * Using Focalpoint Shopping without a reservation will be explained in the Fares course. MODIFIERS The FS entry can be used with modifiers. A difference must be made between: Pricing Modifiers: Examples are: PTC codes, passenger and segment specification. The entries are: FS*LBR, FSP1 and FSS1.4. Different options can be combined with a slash. For more entries, see the help pages. Availability Modifiers: Examples are: Airlines or Alliances, Flight types, Cabin. These modifiers start with a double ++. The entries are: FS++/SN, FS++//*S, FS++.D and FS++-BUSNS. Different options can be combined with a slash. For more entries, see the help pages. Format Example: FSP2*YTH/S1.4++/KL#/-ECON. Youth, passenger 2 only, for segment 1 and 4, KLM flights only in economy class. For more information on Focalpoint Shopping, see www.benelux.travelportservices.com Galileo Professional October 2010 Page 87 of 124 POINT AND CLICK The Shopping request can also be done in Point and Click. Galileo will provide you with an interactive display. The following color logic applies to the Shopping screen: White: Blue: Yellow: For display purposes only. Non-clickable. Additional information is available. Blue items are clickable. Action, clickable. By clicking on any of the blue items, you will see the following information LH: Decodes Airline. FRA BKK: Outbound and Return cities. 772, 77W, 332, 747: Plane types. Details: Fare Construction (FS1). Rules: Option to view rules based on leg (see below) (FQN1). Rebook: Rebook current PNR to the cheapest available class (same flights). Book: Change current PNR to other flights. Rules: When a user clicks on the FRA-BKK Galileo will display the detailed fare rules. Galileo Professional October 2010 Page 88 of 124 When a user clicks category. from the shop screen, it will give more flight options for that price Users can choose the option from numerous screens to book the chosen flights. Once booked, the user will see the following screen confirming the sale of the flights and showing the fare. The PNR can be finished with the normal entries. Galileo Professional October 2010 Page 89 of 124 WITHOUT A RESERVATION: Focalpoint Shopping allows you to search for fares without booking an itinerary. Points to Note: There is a maximum of eight city pairs. If you specify city codes in your entry, Galileo will search for both city and airport fares. Since the availability will be checked, you must specify a travel date for each sector. You may use both segment and itinerary modifiers. If you use both, the itinerary level modifier takes priority. If you use both pricing and availability modifiers, you must precede the first pricing modifier with a single + and the first availability modifier with a double ++. BASIC INPUT: FS followed by cities and travel dates. Eg: FSAMS10JANSCL28FEBAMS Focalpoint Shopping will reply with available flights and classes. Start with FSA instead of FS to get the best price regardless of availability. In this case there are 11 pricing options and 63 itinerary options returned. The asterisk on the right side indicates that Focalpoint has checked the availability in the carrier‟s database. After the last Pricing Option a list with Follow-up entries is displayed: Galileo Professional October 2010 Page 90 of 124 Follow-up entries for Pricing Option 1: FSK1 *FS1 FQN1 MORE*1 To book this option. To display the Fare Construction of this Option. To display the Fare Notes of Option 1, followed by FN1 to request an overview of all paragraphs with Fare Notes, FN1/ALL to request all Fare Notes or FN1/16. Shows additional itinerary options for Pricing Option 1. Basic Format examples: FSAAMS12SEPPMO26SEPAMS FSBRU03DECFRA- -MUC12DECBRU FSAMS8JULX-FRABKK16JULX-FRAAMS Lowest possible fare, availability not checked. Journey with surface sector. Journey with connecting point. MODIFIERS To narrow your search, the FS entry can be used with modifiers. A difference must be made between: Segment Modifiers: Segment Modifiers are added to each segment. Examples: FSAMS15SEPKUL/MH22SEPAMS/KL Preferred Carriers FSAMS22NOVBKK-FIRST25NOVAMS-BUSNS Preferred Cabin Classes FSBRU12JULLHR.M14JULBRU.E Preferred departure times (morning, evening) Pricing Modifiers: Pricing Modifiers are added at the end of the basic entry, preceded by a single +. Different options can be combined with a slash. Examples: FSAMS12FEBROM19FEBAMS+C05 FSBRU12FEBROM19FEBBRU+PE00 FSBRU12FEBROM19FEBBRU+:NR Availability Modifiers: Passenger Type Code Fares without penalties Fares with no restrictions Availability modifiers are added at the end of the basic entry, preceded by a double ++. Different options can be combined with a slash. Examples: FSAMS12FEBSYD19FEBAMS++//*S FSAMS12FEBSXM19FEBAMS++/KL/AF FSBRU12FEBROM19FEBBRU++-BUSNS FSBRU30SEPSIN03OCTBRU++-BUSNS* FSAMS15JUNNYC30JUNAMS++/BA/RMA Preferred alliance Preferred carriers Preferred cabin class Preferred cabin class if available, otherwise lower cabin. Preferred carrier, Restrict Multi Airport connections. Galileo Professional October 2010 Page 91 of 124 Combination of pricing and availability modifiers: Start with the basic entry, then first add the pricing modifier(s) with a +, than add the availability modifier(s) with ++. The entry to find the cheapest round trip fare from Amsterdam to Dubai, without penalties, in the economy class for BA only, is: FSAMS12FEBDXB19FEBAMS+PE00++-ECON/BA# More modifiers and examples can be found on the help pages or on Ask Travelport (online formats guide included) via www.benelux.travelportservices.com. Galileo Professional October 2010 Page 92 of 124 TICKETING The issuance of an E-ticket is basically only one step further than a normal reservation. Look at the reservation below. The passenger has booked a round trip. To issue a reservation, two mandatory fields are needed: Form of Payment (in this case INVOICE) Filed Fare An E-ticket is required and will be issued on SK ticket stock (Default Plating Carrier) To issue a ticket enter: TKP Tab behind the record locator to open the PNR again. The PNR will be updated. Galileo Professional October 2010 Page 93 of 124 The PNR will be updated: Three new fields will appear in the PNR: *SI, *HTI and *HTE. In the ticketing field the moment of issue will be shown. *SI Service Information Shows Ticket Numbers being send to the airline. A SSR has been send to the airline, using the code TKNE In this case. If the ticket number has not been send to the airline, the travel agent needs to do this manually. Otherwise, the reservation / ticket might be cancelled by the airline. *HTI Ticket Numbers Shows actual and historical ticket numbers, which will also appear on the daily Sales Report. This is a First Issue. So there are only Current Ticketing Data. Galileo Professional October 2010 Page 94 of 124 *HTE E-ticket Record(s) Shows all E-ticket records connected with this PNR. Explanation of the information in the E-ticket: TKT: Ticket number including airline code. No check digit shown. Issued: Date of Issue. FOP: Form of Payment Pseudo: Plating Carrier: Agency Office ID for Galileo ISO IATA Through the Plating Carrier Logic, Galileo will automatically choose the logical issuing Carrier. Country Code where the ticket has been issued. IATA license number. USE Shows status code for the different flight coupons. In this case „OPEN‟. F/B Farebasis, in this case HSTAYNL CPN Coupon numbers of the ticket. In this case there are two flight coupons, 1 and 2. Fare Shows fare without taxes, but including Q-charges in the Fare Calculation. Fare Amount should be Total NUC x ROE. Tax Three tax fields. A tax with an ISO code XT is an Extension Tax. It is a calculation of multiple taxes. The taxes that make up the XT-tax are shown behind the ROE. Total Total including taxes. (Fare Calculation) Below the total we will find the Fare Calculation, normally in NUC. ROE Rate Of Exchange between NUC and currency of country of commencement. XT Specification of XT-taxes RLOC Galileo and Airline Record Locators. Galileo Professional October 2010 Page 95 of 124 ETICKET STATUS CODES Under the tag USE in an E-ticket different status codes may appear. Normally only the status code OPEN can be changed by the Travel Agent. For example when a ticket is voided by the Travel Agent, the status code will change from OPEN to VOID. Sometimes ARPT can be changed. If a passenger has already checked in, but now wants to change his flight, it is possible to request the airline to change the E-ticket Status Code to OPEN and then change the flight. E-Ticket Record Status: Definition: OPEN Open for use, not yet used. ARPT Under airport control - the operating carrier has secured the ET coupon prior to the scheduled departure. UNVL The validating carrier has determined that the coupon can no longer be used. You must either reissue or refund the ticket. CKIN The passenger has checked in for the flight. LFTD The passenger has boarded the aircraft. SUSP The validating carrier has restricted the use of the flight coupon to avoid fraudulent use. EXCH The value of the ET coupon has been used as payment for a new transaction. FLWN The flight has been completed. USED RFND The e-ticket record has been refunded. VOID The e-ticket record has been voided. CLSD The validating carrier has determined that the coupon can no longer be used, and cannot be reissued or refunded. REMV The validating carrier has removed e-ticketing data from their system when the ticket has been fully used. PRTD Ticket reprinted at the airport or the airline has issued a paper ticket to replace the e-ticket. RTFC The validating carrier has determined that the coupon is no longer available for use as ticketed. Galileo Professional October 2010 Page 96 of 124 VOIDING AN ETICKET E-tickets can only be voided on the day of issuance. At midnight the Sales Report will automatically be closed for the day. Void the E-ticket: The entry TRV/numeric airline code/ticket number will change the ticket status to VOID In this case: TRV/ 074 9901109433 (spaces for clarification only) ticket number numeric airline code The *HTI will be updated to VOID In the *HTE the status code OPEN will be changed to VOID. It is not possible to VOID an Exchanged E-ticket. It is not possible to UNVOID an E-ticket. A new E-ticket has been to be issued. Galileo Professional October 2010 Page 97 of 124 LOW COST CARRIER PARTICIPATION A number of Low Cost Carriers can also be booked in Galileo. Carriers are added all the time, and can be found on the www.benelux.travelportservices.com website. Examples of airlines that can be booked through Galileo Desktop are: Kulula Air Norwegian Air Shuttle Jet2.com Easyjet Windjet BMIbaby (MN) (DY) (LS) (U2) (IV) (WW) Although the basic steps are the same, each LCC has its own booking characteristics. Examples for each LCC can be found under Answer 19936 in Ask Travelport. An example for Easyjet booking is shown below: Neutral availability request: You can view schedules for Galileo and Low Cost Carrier (LCC) airlines in the same display. Entry: A15JUNAMSLGW It is recommended that you sell from a direct availability request to get accurate schedules and availability. Direct availability request: Entry: A15JUNAMSLGW*U2 Only Y class is shown. Use AR25JUN*U2 for the return segment. Galileo Professional October 2010 Page 98 of 124 Sell the required segment: Entry: N1Y1 When the segment is sold, the approximate breakdown of the base fare and taxes will be displayed. You are permitted a maximum of 9 passengers in a booking, including children and infants. Quote the segment: Entry: ZFQ Easyjet supports the currency code EUR. The fare will be quoted in the selling currency of the travel agency. All passengers are quoted in every fare quote and cannot be selected to quote alone. ZFQ:P2*CNN – Fare Quote for all passengers, with Passenger 2 as a CNN passenger type. If you add names after making a fare quote, enter ZFQ again to ensure that you get a quote for all passenger types. Chargeable extras and fees: Under ZFCE1 chargeable extras for Easyjet are shown. Speedy Boarding can be changed to Y. For other options, select the number of this option and press enter after the last option. In the example below the passenger takes one bag with her. These Options can be modified. Galileo Professional October 2010 Page 99 of 124 Requote the Booking: Form of Payment: To add a form of payment. Enter: ZF1 Payment must be by credit card. Skip this step if the passenger wishes to hold the booking for up to 24 hours. Be sure to remember the security code. Example: ZF1.AX373925642540000/D1210/S000. If there is a security code with the card enter this after an S. e.g. /S586 Otherwise mention 3 times a 0, e.g /S000. Example: The card holder name defaults to the lead passenger. You can tab to change the name on this screen. Credit card details are not checked until end transaction. Galileo Professional October 2010 Page 100 of 124 Terms and Conditions: This screen displays after the form of payment has been added. Response: Suggestion: Print a copy from Easyjet web site to enable your agency to cover terms and conditions information with the traveller. Display the price summary: Enter: Z*FF Note: A fare summary is displayed. Enter: Z*FFn to re-display the fare quote for a specific fare number. Galileo Professional October 2010 Page 101 of 124 Add mandatory entries to complete the Booking File: Name: N. Enter the passenger titles MR, MRS, MS, MISS, MSTR. Phone: P. You must only enter numeric characters after the asterisk * in the phone field. Ticketing arrangement T. Received R. Written address: W. You must complete all 5 fields (w.name*number and street*city*country *P/post code). Example: W.MRS.INGRID.DEBRUIN*501 HERENGRACHT*AMSTERDAM*NL*P/1017 BV Email MF. End Transact: ER Booking File example: DI Lines explained: 1. 2. 3. 4. 5. 6. 7. 8. 9. LCC code /LCC PNR ref/ currency code Segment 1 - adult fare / base / tax / total Segment 1 - flight number / depart date / departure and arrival time Segment 1 - class of fare Chargeable Extras: Hold Bags / price / number of items for number of segments. Credit Card fee Form of Payment. Total amount Standard Warning Galileo Professional October 2010 Page 102 of 124 Display the Booking File in the Easyjet system: Z*R1 For more information about booking Low Cost Carriers, check Ask Travelport, answer 19936. Low Cost Bookings can be changed. Check Ask Travelport for the options. Galileo Professional October 2010 Page 103 of 124 GROUPBOOKING H/GRP More than 9 passengers in a PNR is considered a Group. Groups do have their own Restrictions and Fares. Always request Groups at the applicable airline. A Group Booking can either be a Passive or an Active Booking. CREATION OF A GROUP PNR NAME FIELD: N.G/nnGALILEO G nn = = Group Number of seats RESERVATION: Normal sell possible from availability. Seats will be on request (NN). Passive booking (AK) in Galileo for airlines not permitting active groups. Phone, ticketing, received and optional fields as in a normal BF. When booking active segments, refer to the airline‟s contract number. End Transact in the normal way (E or ER) Example: In this case a passive group booking has been made for 18 persons. Names have not yet been added. Only after finishing the PNR names can be added. When the names are saved, the number in the group name will adjust to the number of no names. Now you can add individual names as in a normal BF. The Name Field will change after ET according to the number of no names. To check the name list: *N Name changes can be done as usual, respecting the deadline of the airline concerned! Galileo Professional October 2010 Page 104 of 124 In case of Passive Bookings always check the names of the passenger with the names in the active PNR of the airline before issuing the tickets. The Vendor Locator of the active booking can be added with: RL.(vendor locator), e.g. RL.OA*G68KIH GROUP RETRIEVAL *QNH7KL *-Individual name *-G/group name By PNR By Passenger Name By Group Name A passive booking file might not be permitted, if the airline concerned supports TICKETING FACILITY or CLAIM PNR. Some airlines permit a live booking in their system via DROP THROUGH. (BA, LH, IB, .. apply to them for access). See also: www.benelux.travelportservices.com. CREATION OF A GROUP PNR VIA DROP-THROUGH For some airline group bookings must be made via drop-through. In that case airlines allow you to work in group PNR‟s. Passive group PNR‟s will be created automatically. The airline must allow you to work with drop-through. Important airlines that provide drop-through solutions are: KL(including DL, KQ and AF), AF, BA, IB, LH, OS, AZ and EI. Answer 8689. GALILEO GROUPS Galileo Groups is a product that allows an agent to work with allotments. At the moment this product is only available for DL. Answer 11426. Galileo Professional October 2010 Page 105 of 124 CLAIM PNR – TICKETING FACILITY H/CLAIM CLAIM PNR: Take ownership of an airline’s PNR in Galileo (GC*200/26) PROCEDURE: 1. Input to retrieve the BF 2. Confirm claim C/ZZ*LCQHAY airline code booking file ref. (=pnr) from airline C/ZZ/OK Modifications, cancellation and ticketing can be done !!! Access to the PNR must be given to the agency by the airline !!! TICKETING FACILITY: Retrieve an airline’s PNR for ticketing purposes only!! (AK) (GC*200/24) PROCEDURE: 1. Input to retrieve the BF *ZZ/*LCR7Z8 airline code booking file ref. (=pnr) from airline 2. Add Ticketing and Received field 3. End transact the BF T.T* and R.CV ER NO modifications, ONLY ticketing can be done !!! Access to the PNR must be given to the agency by the airline !!! This procedure only exists in specific markets for specific agents only. Galileo Professional October 2010 Page 106 of 124 DIVIDE H/DP To divide a PNR the five steps below always need to be done. Step 1 : DP2 (= divide passenger 2 ) Step 2 : Step 3 : R. YY F ( = file record) Step 4 : Step 5 : R.YY E(R) You can switch any time to the divide PNR: *DV Every SSR will stay with the divided passenger. No modification is allowed before the dividing process is completed. Make sure a different Vendor Locator is returned before any modification. Galileo Professional October 2010 Page 107 of 124 REPEAT BOOKING FILE H/RE It is possible to repeat (copy) a Booking File from an existing one: INPUTS: REALLSALL REALL RESALL Repeat all customer data and segments Repeat all customer data Repeat all segments Example: Step 1: Retrieve the BF to be copied Step 2: R.YY Step 3: REALLSALL or: RESALL Step 3: Finish the Booking File. Be careful using this entry. If making an identical Booking File, always check for a different vendor locator before performing any modification/cancellation. Galileo Professional October 2010 Page 108 of 124 LIST DISPLAY H/LIST List Display can be very useful to request a list with Booking Files. For example, in case of strikes or delays due to bad weather conditions you might have to inform your clients. A list of active Booking Files with common data, such as carrier, booking class, board point can be requested. INPUTS: Basic minimum entries; one of ALL, TKT or UTK must be present: LD/ALL/28DEC–D Retrieve all Booking Files with a segment date 28DEC; output is to screen LD/UTK/28DEC–Q/60 Retrieve all unticketed Booking Files with a segment date of 28DEC; output is to Q/60 LD/TKT/28DEC–Q/44 Retrieve ticketed Booking Files, with a segment date of 28DEC; output is to Q/44 Some options that can be added. /BA Specific airline /BA.AZ Multiple Airlines (max. 5) /KL285 Flight number /F Specific Class /22DEC*28DEC Flight segment date range (max. is system date range) /BAMS Board point /DGVA or /OGVA Destination point When using UTK: bear in mind Booking Files containing a Ticketing Field T.T* will be considered as ticketed. Galileo Professional October 2010 Page 109 of 124 EXAMPLE 1: Display all Booking Files with at least with one LH segment. >LD/ALL/LH/01APR*01JUN-D Tab to the requested PNR and <enter> EXAMPLE 2: Retrieve all BF with boarding point FRA. >LD/ALL/BFRA/02MAY*31JUL-D Tab to the requested PNR. and <enter> POINT AND CLICK At this moment an interactive List Display is not available in Point and Click. Galileo Professional October 2010 Page 110 of 124 CLIENT FILES H/CLIENT Introduction: Client Files are profiles created in Galileo with all kind of information about the clients of a travel agent. So, frequent travellers do not have to give all personal information each time they fly. The creation of these profiles will not be explained during this course. However, it is necessary to look into the Client Files, and the student must be able to move the information stored in the client files to the PNR. Client Files: There are three types of Client Files: Agency File (MAR). The travel agency is the highest Client File level. The basic Agency File will be created by Galileo. Business File (BAR). For each client a Business File must be created. It contains business information, billing information, corporate accounts etc. Personal File (PAR). Personal Files can be added to a Business File. Personal Files contain personal preferences and personal information as mileage cards. Display Client Files: The Agency File: C* A Business File: C*Business File Title A Personal File: C*Business File Title-Personal File Title An active Client File: C*R The last Business File: C*B The last Personal File: C*P A list of all Business Files: CLB A list of Business Files starting with C: CLB/C A list of Personal Files for DHL: CLP/DHL A Personal File without Business File: C**-Personal File Title Galileo Professional October 2010 Page 111 of 124 Example of a basic Agency File: Entry: C* Transfer codes: All lines of an Agency, Business and Personal File do have a transfer code. Normally the following transfer codes are used: Y – Yes, always move this line. N – No, never move this line. O – Optional to move this line. Lines with Transfer Code N can never be moved. Client File move: To move all information from the Client File to the Booking File the CMT entries need to be used. With the CMT entries all information with Transfer Code Y from all levels in the Client File will be moved to the PNR. Optional fields must be specified if necessary, and can only be moved from the active level. Move an Agency File to the PNR: CM/ or CMM/ or CMT/PCC// Move a Business File to a PNR: CMT/Business File Title Move a Personal File to a PNR: CMT/Business File Title-Personal File Title If a Client File is displayed, it is also possible to move this file directly to the PNR. In that case, only information from the active level will be moved. Move a displayed BAR to a PNR: CMB/ Move a displayed PAR to a PNR: CMP/ In all cases Optional fields can be added by /+6 (= Line number to be added to PNR) Eg. CMT/Business File Title-Personal File Title/+6. Galileo Professional October 2010 Page 112 of 124 QUEUES H/Q, H/PAQ Much communication takes place via queues. With queues it is possible to communicate between: Airlines and Travel Agents. Travel Agents and other branch offices. Travel Agents and consolidators (brokers). Employees at your own agency. The queuing system can also be used by the agent to store PNR‟s or messages temporarily on a specified queue. All PNR‟s need to be handled as soon as possible, so check your queues often! INPUTS: QCA = Queue Count All In this case, the travel agent with Pseudo City Code 8EV has 163 PNR‟s on different queues. Every queue has its own subject. Queues 0 – 25 are pre-assigned see H/PAQ. The remaining 74 queues (26-99) may be assigned for your office needs. Handling Booking File Queues : Q/0 (URG) Q/1 (GEN) Q/10 (Q10) I QR QXI QEB/50 QEB/71MG/50 QEB/BRU (general Q) QEB/BRU/50 ORB/TAU/17SEP ORB/TAU/17SEP-Q/31 ORB/RB/17SEP ORB/RB/01JUN-Q/30 Open a Queue : Ignore (back in the list): Remove the BF from the Queue. Sign out of the Queue and ignore the active BF. Send active PNR to Queue 50 Send to another Q of PCC 71MG Send to the Service Desk Place PNR‟s with TAU for 17 September on queue 10. Place PNR‟s with TAU for 17 September on queue 31. Place PNR‟s with RB Field for 17 September on queue 12. Place PNR‟s with Review Booking Field for 01June to Queue 30. Handling messages Queues: see H/MESS Galileo Professional October 2010 Page 113 of 124 HISTORY H/HIST When a BF is created, modified or cancelled, the details are stored in the history of the PNR. It is possible to view the whole history or to specify subjects. INPUTS: *H *HIA *HI *HFF Display entire history Display air segment history Display itinerary history (incl. Hotel and Cars) Display Filed Fares history Question: Find a list with all possible entries to view parts of the history of a PNR. In the history all kind of codes are used to inform you about the actions that have been done. The codes have 2 or 3 letters that inform you about the action that has been done. Most codes do have a: C A X Changed Added Cancelled Knowledge of these codes is necessary to understand the history. Question: Find a list with all possible codes to read the history of a PNR. EXAMPLE: Galileo Professional October 2010 Page 114 of 124 DISPLAY HISTORY: *H: The History always starts with information about the status of the PNR and the creation. In this history: - No segments have been traveled yet. Pseudo City 8EV with sign-on ZWB is the original creator. The First Received Field was WP (R.WP). PNR has been created on 5 September at 0842 Zulu time (UTC). Some characteristics of the Galileo History: Starts at the bottom. So normally you enter MB to go to the beginning of the history. Every time is shown in the PNR, the PNR has been saved. The History: AQP – AM – VLR – Added queue placement Added frequent flyer card Vendor Locator NN HK Message sent by 1G = GALILEO. XS – Cancelled Segments AS – Added Segments NN HS With HSI more historical SI info is available. VLR – AVL – Vendor Locator NN HK en O O Added Vendor Locator Original creation. With the entry HSI the history on Service Information can be retrieved. Galileo Professional October 2010 Page 115 of 124 PAST DATE BOOKING FILE H/PDQ Past Date Quick provides on-line access to past date Booking Files which have been purged from the Galileo Central System. A Booking File will purge 2 days after the last date of travel (or „out‟ date for auxiliary segments). In case of cancellation, the Booking File will purge 2 days after itinerary cancellation. INPUTS: PQ/R-Z12BCD Retrieve past date bf by record locator PQ/26DEC08-SMITH Retrieve past date bf by departure date and name PQ/26DEC08-30DEC08-SMITH Retrieve past date bf by date range and name PQ/B/26DEC08-SMITH Retrieve past date bf by departure date and name for all group coded branches and all selective access PCC‟s. After all PDQ search entries, the following agent alert will display: Append the word confirm after the and enter, a similar name list will be displayed. Tab to the required name and hit enter. All PDQ retrieval entries for PDQ records 0-60 days old will automatically be placed onto the default General queue. PDQ records which are between 61 days and 13 months old or too large will be placed on the General queue within 24 H. To display the BF : Q/1*CPD (Category Past Date) Galileo Professional October 2010 Page 116 of 124 PRINTING WITHIN GALILEO PRINT WINDOW CTRL + B CRTL + P Prints an exact copy of the active window. Prints an exact copy of all windows. PRINT ENTRY RESPONSES P-*R P-*ALL P-*H P-.CRJFK Prints the retrieved BF Prints the retrieved BF, with detailed info of hidden fields Prints history of the retrieved BF Prints record of JFK Most Galileo entries can be printed by adding P- in front of the entry. PRINT ITINERARY TKPDID Prints itinerary of the retrieved BF for all passengers and all segments. Galileo Professional October 2010 Page 117 of 124 RECOVERY FOR ITINERARY PRINTER „Recovery‟ is the name of the procedure to print your itinerary (TKPDID) when it wasn‟t produced. First of all you have to identify your printer GTID. GTID stands for Galileo Terminal IDentification and is the printer‟s address. How to check the Gtid of the itinerary printer your workstation is linked to : INPUT: HMLD How is My Link Doing CRT TKT DEV ST FM ITN DEV MIR DEV Computer Reservation Terminal Ticketing Device Status Format Itinerary Device MIR Device – – – – – – GTID C582E1 GTID C582F6 U = Up, D = Down, B = Busy T = Ticketing, I= Itinerary GTID C582F7 GTID C58304 This GTID is an example; the GTID in your agency will be different. RECOVERY: STEP 1: If no itinerary printed HMOM [itinerary gtid]-U, e.g. HMOMC582F7-U STEP 2: if no itinerary or P- is printed: HQS [itinerary gtid] e.g. HQSC582F7 STEP 3: if still no P- is printed: resend a P- STEP 4: if still no itinerary is printed: Check whether printer not in ALARM Check cables Switch printer off/on Check whether Galileo is working on all workstations Retry procedure as from step 1 If still no itinerary or P- is printed contact Galileo Customer Contact Center. Galileo Professional October 2010 Page 118 of 124 TIMATIC H/TIM The Timatic is used to find all relevant passport, visa and health regulations. ENTRY : TI-MA Tab in this fill in format and enter all relevant information H/TIM provides all entries for visa and/or health information from booked segments. ETAS - ElecTronic Authority System H/ETAS For Australia, electronic visa can be requested through Galileo. Ask the Australian Embassy for their ETAS manual. BASIC INPUT: Types of Travel. TIETAR V Complete the 2 successive screens and print the reply. = BL = BS = Visitor/Tourist, valid 12 months with multiple stays of 3 months each, no charge. Business Long, valid up to 10 years with multiple stays of 3 months, fee charged by Credit Card. Business Short, only for USA and Canadian citizens Galileo Professional October 2010 Page 119 of 124 ERROR MESSAGES FR MESSAGE DU SYSTEME EXPLICATION SOLUTION A ADD/DELETE RESTRICTED Une fois un dossier clôturé, il ON RETRIEVED BOOKING n'est plus possible d'ajouter ou d'annuler des passagers. Annuler des passagers : Diviser le dossier Ajouter des passagers : Créer un autre dossier pour les personnes supplémentaires. C CHECK DATE/TIME CONTINUITY SEGMENT... Il y a une anomalie dans la chronologie et la continuité de votre itinéraire (double réservation...) Vérifier votre itinéraire et faire les changements nécessaires. CHECK NUMBER IN PARTY... Le nombre de noms introduits ne correspond pas au nombre de places réservées. Vérifier votre dossier en tapant *R. Faire les modifications nécessaires sur le nombre de places ou les noms rentrés. Votre terminal était déjà signé. Taper SAI/Zxx (xx = les initiales de la signature) pour le débloquer ou SOF/Zxx (si SAI/Zxx ne vous aide pas) Vous n'avez pas fini ce que vous étiez en train de faire. Taper *R pour voir où vous en êtes. Ignorer ou clôturer en tapant E. Taper QX+I si vous êtes sur un dossier dans les files d'appel. E ERR : TERMINAL IN USE ... ERR : AGENT OUT ... F FINISH OR IGNORE M Galileo Professional October 2010 Page 120 of 124 MODIFY BOOKING MESSAGE DU SYSTEME 1/ Vous avez voulu clôturer un dossier en faisant E ou ER alors que vous n'avez fait aucune action. 2/ Il y a eu auparavant un message d'erreur que vous n'avez pas pris en compte. EXPLICATION 1/ Ignorer le dossier afin de le ranger. 2/ Pour retrouver le message d'erreur, taper : R.@ xx (xx = vos initiales ou votre nom) E SOLUTION N NEED NAME Il manque les noms des passagers. NEED PHONE Il manque votre contact agence. Introduire votre contact agence : Ex : P.BRUT*TEST TRAVEL 02 123 45 67 NEED RECEIVED Il manque la signature de l'agent. Signer. Ex : R.xx ( xx = vos initiales ou votre nom) NEED TICKETING Il manque le ticketing field. Introduire le ticketing field : Ex : T.T* NO CARRIER SPECIFIC CAPABILITY FOR .. Il n'existe pas d'accès direct avec cette compagnie. Refaire la demande de disponibilité en accès neutre Galileo. Le système ne se souvient pas de votre dernière demande de disponibilité. Refaire la demande de disponibilité afin de réaliser la vente. Introduire les noms. Ex : N.DURAND/JMR R REFRESH AVAILABILITY DISPLAY S Galileo Professional October 2010 Page 121 of 124 SELL OF COMPLETE TRAVEL OPTION/S REQUIRED Le système vous demande de vendre le parcours complet par rapport à votre demande de disponibilité (Ex : Vous faites une demande pour un PAR/MNL ; vous choisissez les vols de la cie SQ avec correspondance à SIN, mais vous ne faites la vente que de PAR/SIN, en oubliant le SIN/MNL) SIMULTANEOUS CHANGES Le dossier vient d'être modifié TO BOOKING FILE par un autre utilisateur (collègues, compagnies...) qui l'a sauvegardé avant vous. SINGLE ITEM FIELD Le système vous signale simplement que cette rubrique a déjà été introduite. Galileo Professional October 2010 Refaire la vente sans oublier les segments en correspondance. Faire IR. Recommencer les actions que vous étiez en train de faire. Aucune action à prendre. Continuer le dossier. Page 122 of 124 ERROR MESSAGES NL FOUTMELDING VERKLARING OPLOSSING A ADD/DELETE RESTRICTED In een gesloten dossier kunnen ON RETRIEVED BOOKING geen passagiers meer geannuleerd of toegevoegd worden. Passagiers annuleren: Splits het dossier. Passagiers toevoegen: Creëer een ander dossier voor de extra personen. C CHECK DATE/TIME CONTINUITY SEGMENT... De segmenten volgen elkaar niet chronologisch op (dubbele boeking...) Check de reservatie en doe de nodige wijzigingen. CHECK NUMBER IN PARTY... Het aantal namen stemt niet overeen met het aantal geboekte plaatsen. Check het dossier met *R. Doe de nodige wijzigingen aan de namen of segmenten. Er werd reeds ingetekend . Tik SAI/Zxx (xx = de initialen van de sign on) om de sessie te deblokkeren. Of SOF/Zxx (indien SAI/Zxx niet helpt) U heeft niet afgewerkt waar u mee bezig was. Tik *R om te checken waar u mee bezig was. Ignoreer (I, of QX+I wanneer het dossier in queue zit) of sluit het dossier. 1/ U probeert een dossier te sluiten waar u niets in veranderd heeft. 1/ Ignoreer het dossier. E ERR : TERMINAL IN USE ... ERR : AGENT OUT ... F FINISH OR IGNORE M MODIFY BOOKING 2/ U negeerde een foutmelding . 2/ Om de foutmelding terug te vinden, tikt u het volgende : R.@ xx (xx = uw initialen of uw naam) Wijzig wat er te wijzigen valt en probeer opnieuw te sluiten Galileo Professional October 2010 Page 123 of 124 FOUTMELDING VERKLARING OPLOSSING N NEED NAME U vergat de namen van de passagiers in te brengen Breng de namen in:: e.g. N.JOHNSON/PHMR NEED PHONE Een verplicht Phonefield is niet ingebracht Voeg het phonefield toe : : BV : P.BRUT*TEST TRAVEL 02 123 45 67 NEED RECEIVED U vergat te tekenen. Tekenen : e.g.: R.xx (xx=initials or name) NEED TICKETING U vergat het verplichte ticketing field. Breng het ticketing field in e.g. : T.TAU/25SEP*OPT NO CARRIER SPECIFIC CAPABILITY FOR .. Galileo heeft geen directe link met die maatschappij Vraag de neutrale Galileo beschikbaarheid U wachtte te lang om te reserveren Vraag opnieuw de beschikbaarheid op. SELL OF COMPLETE TRAVEL OPTION/S REQUIRED SIMULTANEOUS CHANGES TO BOOKING FILE U moet de connectievluchten tezamen reserveren Reserveer met :* e.g. N1J1* or N1J1D2 ** THIS BF HAS BEEN CHANGED - IGNORE BEFORE PROCEEDING ** >IR· U negeert vorige foutmelding en Typ IR tik *R na uw modificatie Begin opnieuw uw modificaties. SINGLE ITEM FIELD U bracht een veld in dat slechts éénmaal kan ingebracht worden. R REFRESH AVAILABILITY DISPLAY S Iemand (een airline of een Typ IR collega) heeft de Booking File Begin opnieuw uw modificaties aangepast en voor jou gesloten. Galileo Professional October 2010 Ga gewoon verder. Page 124 of 124
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