Information Management and Compliance
Team Charter
Our mission:
We are committed to providing a service that enables information to be managed in ways that
ensure accountability and efficiency across the university.
We will foster a culture of Information Management that has at its centre the principles of openness
and transparency, and will actively seek to manage risk and meet stakeholder expectations.
Our commitment to this will be realised through us all embracing the following principles.
Responsive
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We will respond to all enquiries in a prompt, helpful and proactive manner and ensure that
excellence in customer service is standard
We will communicate using clear and consistent language
If we cannot resolve an enquiry personally we will always direct the customer to an
alternative source of information
We will strive to meet all statutory deadlines as standard
We will always give a full written response to any enquiry, whether internal or external,
across all information management and compliance disciplines
Inclusive
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We recognise the need to be inclusive and meet the varied expectations of internal and
external customers and colleagues
We embrace the diversity of the King’s community, both academically and culturally, and
will take advantage of any opportunities to broaden our services
We will embark on a dedicated outreach and training programme to introduce our team to
new audiences and actively publish our training programme
We will endeavour to reach out to all communities across the university, including
academic, student and professional services
We will actively seek constructive feedback, in training and other interactions, as well as run
an annual survey
We will use feedback from stakeholders to continually improve our services
We will seek to develop our networks of both internal and external stakeholders
Knowledgeable
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We recognise the unique service that we provide at King’s; the experience and knowledge
of our specialist staff are a resource from which the whole university can benefit
We will promote good practice in managing records to ensure information vital to the
university’s memory is captured and can be found at the time it is needed
We will support business and research activities to ensure corporate records are managed in
accordance with statutory requirements and best practice
We will maintain our expert knowledge in Information Law and Records Management
through training and development to ensure the information we share with colleagues is
current and up-to-date
We will actively seek to engage with other teams and seek to share knowledge and
understanding
We will embrace the knowledge of others to help us understand the complexities of
academic and other disciplines
We will lead on the provision and promotion of university policies and processes for
achieving information compliance
We will actively share knowledge and develop good practice within the team
Friendly
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We will be professional when dealing with customers and colleagues and ensure that all
communication is undertaken in a friendly and helpful manner
We will retain a positive attitude, even when dealing with customers during busy or stressful
periods
We will provide professional advice on a range of information management issues, and our
responses will always be solution focused
We will be approachable at all times
Proud
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We will be proud members of the King’s community and ambassadors for the university and
it’s wider mission statement when communicating externally with customers or fellow
professionals
We will take pride in the services we deliver and strive to continually improve the guidance
and support we offer
We will take ownership of our work and services, and seek to deliver to the highest possible
standards
We will share our achievements and performance by publishing our quarterly KPI’s on our
business as usual activities, training activities as well as a summary of any feedback received