HEALTH CARE WORKER RESILIENCE
AND QUALITY IMPROVEMENT
Webinar Series
HEALTH CARE WORKER RESILIENCE AND QUALITY IMPROVEMENT
Webinar Series
Overview
Before we care about quality, we have to care about our work. And before we can care about our work, we have
to take better care of ourselves. Where are the role models for resilience and self-care in health care? The clear
consensus in the peer-reviewed literature is that burnout levels in health care workers are reaching the breaking
point. Against the backdrop of health care reform, new technologies and economic uncertainty, resilience is
even further compromised.
Quality improvement efforts frequently ignore the need to make sure that caregivers are ready for the next big
initiative and rarely do they first build up the resilience of staff before expecting even higher levels of quality and
safety to be delivered. For some, jumping into innovation is a reasonable first step, but for many individuals and
work units, there needs to be a focus on the caregivers and their needs, to build capacity and bounce back from
burnout, before providing the training and tools to improve quality in a sustainable way.
Intended Audience
CEOs, CNOs, trustees, board members, nurses, quality professionals, pharmacists, human resource
professionals, engineering professionals, marketing and public relations professionals and any profession
facing burnout and resiliency issues within the health care industry.
About the Webinar Series
Speakers
In this 12-month webinar series, we have combined
the science of enhancing workforce resilience with
health care quality improvement tools that are
practical, effective and sustainable. Attendees will
receive the most recent evidence-based content
and tools as well as several opportunities to
participate and try out the tools being presented.
Each webinar will be 60 minutes and followed by a
Q&A session.
K. Carrie Adair, PhD, Associate in Research,
Department of Psychiatry, Duke University Health
System, Duke Patient Safety Center
Sponsored by the Duke University Health System
Patient Safety Center and Duke University Health
System Clinical Education & Professional Development.
1 hour CME credit will be awarded upon completion of
a brief post-test survey. Certificates will be emailed to
individuals two weeks after the webinar.
James Fox, MD, Faculty, Department of Pediatrics,
Duke University
David C. Gordon, MD, Associate Professor,
Emergency Medicine, Duke University Hospital
J. Bryan Sexton, PhD, Associate Professor,
Director, Duke Patient Safety Center, Duke
University Health System
Register online at www.ihaonline.org/education/all-events
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HEALTH CARE WORKER RESILIENCE AND QUALITY IMPROVEMENT WEBINAR SERIES
11:00 am – 12:00 pm CST
Recording
Recording
Recording
Prevalence and Severity of
Burnout: Workforce Resilience as
Care Quality
Safety Culture at Work: Work
Setting Norms, Their Link to
Engagement, Burnout, Clinical
Outcomes and Operational
Outcomes
Cognitive Errors: How Great
Clinicians Reach the Wrong
Conclusions
Dr. J. Bryan Sexton
Content: Dr. Sexton will examine
a combination of findings from
organizational culture, worker
productivity and emotional
exhaustion with recent trends in
spiking levels of burnout in health
care workers. The webinar faculty
will also examine how burnout and
work-life balance vary at the unit
level, their assessment and remedy
must also take place at the unit
level.
Objective: Identify and explain how
increases in stress at the societal
and nursing unit levels impact care
quality and self-care in general.
Recognize unit level norms that
enhance vs. hinder work-life
balance.
No CEUs available.
Dr. J. Bryan Sexton
Content: Within this webinar, Dr.
Sexton will summarize the literature,
provide references and dynamically
engage with participants to
demonstrate the interpretation,
feeding back and operationalizing
of safety culture data. He will
integrate clinical, operational
psychological and biological data to
provide frameworks and strategies
for understanding and coping
with fatigue, burnout, disruptive
behaviors and work-life balance
issues.
Objective: Measure safety
culture, employ specific strategies
to interpret feedback and
operationalize results and evaluate
the relationships between safety,
teamwork, work-life balance and
other outcomes, such as burnout
and fatigue.
Dr. David Gordon and Dr. James Fox
(Moderated by Dr. J. Bryan Sexton)
Content: The content within this
webinar will focus in on the cognitive
systems used in decision making
and describe how cognitive biases
can lead to cognitive errors.
Objective: Describe the cognitive
systems used in decision making
and explain how cognitive biases
can lead to cognitive errors.
0.1 Nursing CEUs will be awarded
for this webinar by IHA Iowa Board
of Nursing provider #4. Please
review directions on page 7 of
brochure.
No CEUs available.
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HEALTH CARE WORKER RESILIENCE AND QUALITY IMPROVEMENT WEBINAR SERIES
11:00 am – 12:00 pm CST
APRIL 12, 2017 2:00 p-3:00p
MAY 10, 2017
JUNE 5, 2017
Enhancing Resilience: Three Good
Things (tool provided)
Enhancing Resilience: Practicing
Safe Stress and the Science of
Sleep
Collaboration vs. Dealing with
Difficult Colleagues: Assessing,
Understanding and Improving
Teamwork in a Clinical Area Near
You (tool provided)
Dr. J. Bryan Sexton
Content: This resilience intervention
provides attendees with a
structured opportunity to cultivate
positive experiences by reflecting on
them for a couple of minutes just
before bedtime. By savoring good
moments from earlier that day, we
see improvements in resilience,
sleep quality, work-life balance and
even depression.
Objective: Recognize resilience
building for attendees and for their
colleagues through the use of a
positive psychology intervention that
enhances resilience through the
savoring of positive emotion by
practicing “Three Good Things.”
No CEUs available.
Dr. J. Bryan Sexton
Content: Attendees will receive
guidance on how to recognize,
anticipate and respond to human
limitations associated with sleep
deprivation.
Objective: Describe Robert Sapolsky
and Mathew Walkers’ research
into stress and sleep deprivation,
the use of MRI data to track acute
sleep deprivation and its impact on
memory, mood and performance.
0.1 Nursing CEUs will be awarded
for this webinar by IHA Iowa Board
of Nursing provider #4. Please
review directions on page 7 of
brochure.
Dr. J. Bryan Sexton
Content: Dr. Sexton will describe
what leads to and results from
various teamwork practices and
tools using the TEAMSTEPPS model,
tools and related research.
Objective: Utilize and teach the
TeamStepps principles of conflict
resolution in dealing with difficult
colleagues (conflicts are a primary
source of burnout).
0.1 Nursing CEUs will be awarded
for this webinar by IHA Iowa Board
of Nursing provider #4. Please
review directions on page 7 of
brochure.
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HEALTH CARE WORKER RESILIENCE AND QUALITY IMPROVEMENT WEBINAR SERIES
11:00 am – 12:00 pm CST
JULY 12, 2017
AUGUST 9, 2017
SEPTEMBER 6, 2017
Enhancing Resilience: The Science
of How Other People Matter (tool
provided)
Mindfully Learning from Defects
(tool provided)
Psychological Safety: The
Predictive Power of Feeling
Supported When Things Go Wrong
Dr. K. Carrie Adair
Content: Dr. Adair will describe
meaningful relationships as a health
behavior and the lack of them as
a health risk in many life domains,
including longevity, satisfaction
at work and in life, as well as
sleep quality and immune system
function.
Objective: Produce active
constructive responses that engage
others in conversation by reacting
positively, being interested and
caring about the news they share
with you to enhance the well-being
of the speaker and listener.
No CEUs available.
Dr. J. Bryan Sexton
Content: Dr. Sexton will review
research on mindfulness from
Harvard psychologist Ellen Langer.
He will review mindfulness
techniques that draw new
distinctions, rather than mindlessly
follow old ones, and review the
literature on burnout and resilience
as it relates to the higher levels of
control, satisfaction and health that
are achieved through mindfulness.
Objective: To recognize and practice
techniques of mindful learning as it
relates to caregiver communication;
to learn and practice techniques
of mindfulness as it relates
to caregiver burnout and job
satisfaction.
0.1 Nursing CEUs will be awarded
for this webinar by IHA Iowa Board
of Nursing provider #4. Please
review directions on page 7 of
brochure.
Dr. J. Bryan Sexton
Content: Within this webinar, Dr.
Sexton will discuss and demonstrate
unique psychological safety
leadership behaviors that can
be practiced quickly and easily
to provide safe environments for
healthcare workers to express their
concerns, comments and be able to
say, “I don’t know.”
Objective: Discuss the essentials of
applied psychological safety and its
impact on organizational learning
and culture.
0.1 Nursing CEUs will be awarded
for this webinar by IHA Iowa Board
of Nursing provider #4. Please
review directions on page 7 of
brochure.
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HEALTH CARE WORKER RESILIENCE AND QUALITY IMPROVEMENT WEBINAR SERIES
11:00 am – 12:00 pm CST
OCTOBER 4, 2017
NOVEMBER 9, 2017
DECEMBER 13, 2017
Evidence Based-Leadership
WalkRounds: Building Capacity to
Sustain Quality at the Front Lines
(tool provided)
Enhancing Resilience: The Science
and Practice of Gratitude (tool
provided)
Enhancing Resilience: Survival of
the Kindest (tool provided)
Dr. J. Bryan Sexton
Content: Through case studies,
the webinar facilitator will
demonstrate how to integrate the
concepts of adaptive leadership
and psychological safety so
that executive partnerships are
conducted at the appropriate pace,
sustainable and with the intent of
building capacity among staff.
Objective: Recognize the nuances
of an executive visit: framing the
issues, pacing the change, setting
the expectations and accountability.
Outline how to participate and
provide coaching to frontline workers
engaged in quality improvement.
Examine how to plan, demonstrate
and evaluate the nuances of an
executive visit: framing the issues,
pacing the change, setting the
expectations and accountability.
0.1 Nursing CEUs will be awarded
for this webinar by IHA Iowa Board
of Nursing provider #4. Please
review directions on page 7 of
brochure.
Dr. J. Bryan Sexton
Content: Dr. Sexton will introduce
a bite-size resilience tool that
provides attendees with a structured
opportunity to learn about and
express gratitude toward one or
more people of your choosing.
Interestingly, expressing gratitude is
surprisingly good for our resilience,
and this particular resilience device
can be repeated up to six times in
a single year. Through expressing
gratitude, we learn more about our
vital connections to others, often in
surprising and meaningful ways, and
we see improvements in resilience,
sleep quality and depression.
Dr. J. Bryan Sexton
Content: Using a variety of studies,
the facilator will summarize the
research to explain that there are
powerful benefits to the altruistic
person. A fun and meaningful tool
will be provided to share with friends
and colleagues.
Objective: Recall the resilience
building skills needed to engage
others in conversation by reacting
positively, being interested and
caring about the news they share
with you.
No CEUs available.
Objective: Demonstrate and
complete resilience-building
intervention for self and for
colleagues through the use of a
simple gratitude cultivating exercise
that enhances resilience, increases
happiness, decreases depression
and improves sleep quantity and
quality.
No CEUs available.
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HEALTH CARE WORKER RESILIENCE AND QUALITY IMPROVEMENT WEBINAR SERIES
Speaker Biographies
Dr. K. Carrie Adair, PhD is a social psychologist with the Duke Patient Safety Center who specializes in
resilience for busy and stressed health care workers. Her research has examined the psychology well-being,
resilience tools, mindfulness meditation, processing traumatic experiences, implicit social biases, enhancing
relationships and emotion regulation. Dr. Adair’s research has been funded by the Mind & Life institute as well
as a dissertation award and fellowship from the University of North Carolina Chapel Hill. Dr. Adair believes
that the science of well-being has much to offer stressed and burned-out individuals and she enjoys sharing
empirically-supported resilience strategies in her trainings.
Dr. James Fox, MD was trained as a resident in internal medicine and pediatrics at Duke then completed
fellowship training in pediatric emergency medicine at Nationwide Children’s Hospital in Columbus, Ohio. He
returned to Duke nine years ago as faculty member in the department of pediatrics. His clinical time is spent
solely in the pediatric emergency department and he has many educational roles at the undergraduate and
graduate medical education levels. Dr. Fox became interested in cognitive biases and the related fields about
six years ago. He is interested in better understanding how clinicians make decisions and ways to improve
decision-making thereby reducing diagnostic errors.
Dr. David Gordon, MD is an associate professor of surgery in emergency medicine at Duke University
Hospital. He is the associate residency program director for the emergency medicine residency program
and the medical undergraduate education director. Dr. Gordon specializes in cognitive errors and how great
clinicians can make wrong decisions and misdiagnoses. He has been presenting on this topic for several years
for the Duke University Health System and the Duke Patient Safety Center.
Dr. J. Bryan Sexton has captured the wisdom of front line caregivers through rigorous assessments of safety
culture, teamwork and workforce resilience. His research instruments have been used around the world in
more than 3,000 hospitals in 30 countries. His current R01 grant from Nathinal Institutes of Health (NIH) is
a randomized clinical trial of resilience training. He has studied teamwork, safety and resilience in high-risk
environments such as the commercial aviation cockpit, the operating room and the intensive care unit, with
funding from NIH, NASA, Robert Wood Johnson Foundation, Swiss National Science Foundation and the
Gottlieb Daimler and Karl Benz Foundation. With specializations in organizational assessment, teamwork,
survey development and quantitative methods, he spends his time teaching, mentoring, conducting research
and finding practical ways of getting busy caregivers to do the right thing by making it the easy thing to do. He
has found that results across industries, work settings, shifts, professions and countries highlight a great deal
about reliability in high-risk environments – specifically, “you are better off changing the situation, than trying to
change human nature.”
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HEALTH CARE WORKER RESILIENCE AND QUALITY IMPROVEMENT
Webinar Series
Registration
Register online at www.ihaonline.org/education/all-events.
Registration Fees
This is a 12-part webinar series; each program can be taken independent of the others.
Individual Webinar – $375 per webinar (Purchase six or more individual webinars and receive a 10 percent discount)
Webinar Series* (12 webinars total) – $3,600
Critical Access, Rural Hospitals and Clinic pricing. Please contact IHA for a coupon code prior to registering.
Individual Webinar – $295 per webinar (Purchase six or more individual webinars and receive a 10 percent discount)
Webinar Series* (12 webinars total) – $3,012
*If purchasing the entire webinar series, payments may be made in quarterly installments.
Continuing Education
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In order for Nursing CEUs to be offered, your organization will need to assign an on-site proctor to
oversee the process required by the Iowa Board of Nursing and Iowa Hospital Association in your location.
Organizations must be registered before a proctor can be assigned.
After registering, please contact Ellen Waller at [email protected] to receive the proctor
agreement and instructions.
In order to receive CEUs for viewings of the recording, arrangements must be made for each date the
recording is shown.
To be eligible to offer CEUs, you must make proctor arrangements no later than the dates listed below:
Webinar Date
Date to Contact IHA
January 17, 2017
No CEUs Available
February 15, 2017
No CEUs Available
March 1, 2017
February 27, 2017
April 12, 2017
No CEUs Available
May 10, 2017
May 1, 2017
June 5, 2017
May 22, 2017
July 12, 2017
No CEUs Available
August 9, 2017
July 26, 2017
September 6, 2017
August 23, 2017
October 4, 2017
September 20, 2017
November 9, 2017
No CEUs Available
December 13, 2017
No CEUs Available
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Email Address/Registration Policy
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Registration fee is charged per phone line.
Each organization that registers is required to provide a contact person’s email address.
The email address listed will be sent log-on information and handouts a minimum of 24 hours prior to the
webinar.
No-shows will be billed.
Cancellation/Refund Policy
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A full refund will be given to all cancellations received 15 or more business days prior to the program.
A $125 administration fee will be charged to all cancellations received six to nine business days prior to the
program.
No refunds will be given to cancellations received five or fewer business days prior to the program.
Refunds will be calculated by the date received and the IHA business days remaining prior to the program.
IHA reserves the right to cancel the program due to insufficient enrollment in which case pre-registered
participants will be notified and full refunds provided.
All cancellations and substitution requests must be sent in writing to Ellen Waller (iharegistration@ihaonline.
org) by email.
Recordings
A video recording of each webinar will be made available for two weeks following the live webinar for all
registered attendees.
ADA Policy
IHA does not discriminate in its educational programs on the basis of race, religion, color, sex or handicap. IHA
wishes to ensure no individual with a disability is excluded, denied services or segregated or otherwise treated
differently than other individuals because of the absence of auxiliary aids and services. If you need any of the
auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this program, please
call 515-282-3965, fax 515-283-9366 or write to the Department of Education at IHA.
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