OFFSHORE PROGRAM
DELIVERY: ICTE-UQ
Dallas Dowsett and Iain Mathieson
Institute of Continuing & TESOL Education ,The University of Queensland (ICTE-UQ)
INTRODUCTION
• What is offshore delivery for ICTE-UQ?
• Why we do it?
• Challenges
• Should you do it?
WHAT IS OFFSHORE
DELIVERY FOR ICTE-UQ?
Short/medium-term customised programs for partner
clients delivered outside Australia
• In partnership
• Fixed term
• Using resources and IP of ICTE-UQ
• No permanent presence established
ICTE-UQ has delivered offshore programs in
17 countries around the world
PROGRAM DELIVERY 2015
EXAMPLE - 1
1 or 2-week CLIL (Content and
Language Integrated Learning)
program for partner university
EXAMPLE - 2
English Language Courses for
Australia Awards Scholars
• English for Specific Purposes
• English for Academic Purposes
• Africa and Mongolia
• Multiple deliveries
• Partnership model
EXAMPLE - 3
TESOL Methodology program for
Education Bureau in Macao
• Stage 1: 6-day workshop program
in Macau
• Stage 2: 3-week methodology
program for selected participants
in Brisbane
• Stage 3: Follow up lesson
observation of stage 2
participants in Macao
EXAMPLE - 4
Blended Learning: Delivery of IDLTM
(International Diploma of Language
Teaching Management) to TESOL
managers of a large language school
chain in China
• Stage 1: 2-week face-to-face
program delivered in China
• Stage 2: 6-month online program
delivered using UQ’s online
learning environment - Blackboard
EXAMPLE - 5
Blended Learning Program for
Japanese Partner University
• Stage 1: Online English
preparation program. 10 lessons:
• Spoken production of
functional language
• ESP Vet Science (large animal
handling)
• Stage 2: Course participants visit
Vet Science School at UQ
WHY WE DO IT?
What is the value proposition for ICTE-UQ and the client?
For ICTE-UQ
• Expands market opportunities and market entry
• Builds UQ and ICTE-UQ profile and engagement internationally
• Deepens existing relationships and engagement – networks of
influencers
• Potential for combined programs – follow on onshore delivery
• Professional development and opportunities for staff
WHY WE DO IT?
What is the value proposition for ICTE-UQ and the client?
For the client
• Less cost for partners in comparison to onshore delivery in
Australia
• Scalability for partner clients to train more participants
• Scope for partner clients to showcase their contexts
CHALLENGES - 1
1. Pre-delivery communication with partner and participants:
a. Defining learning outcomes and curriculum development
– partner versus participant expectation
b. Communication with participants – through partner /
agents / marketing staff
CHALLENGES - 2
2. Short timelines and organisation of logistics
a. Contract arrangements
b. Selection of staff – EOIs/Decision making
c.
Travel/Accommodation
d. Delivery Venue/s
e. Visas/Health/Security
CHALLENGES - 3
3. Reliance on partner for provision of:
•
Facilities and Equipment
•
Induction and Orientation of Staff
•
In-country logistical support
•
Support staff (teaching/logistics/administration)
CHALLENGES - 4
1. Selection of appropriate teaching staff – need a pool of
appropriately trained staff
2. ICTE-UQ staff expectations (travel arrangements,
accommodation, venue, etc.)
3. Minimising impact on onshore program delivery
SHOULD YOU DO IT?
•
•
•
•
•
Does it meet the organisation’s strategic objectives?
Labour intensive and tight margins
Resource allocation – onshore v offshore
Capacity re program development and delivery
Timing
“Sometimes we have to fire the client!!!”
THANK YOU FOR YOUR ATTENTION
ANY QUESTIONS?
[email protected]
[email protected]