ANNUAL
REPORT
2012|2013
Listening to our community
Contents
02
Listening to Our Community
03
About Inner West Neighbour Aid
05
Highlights for 2012 / 2013
06
Chairperson’s Report
06
General Manager’s Report
08
Listening to Our Clients
09
Listening to Our Volunteers
10
Celebrating All Things 100
12
Our Programs
19
Our Management Committee
20
Our Volunteers
24
Our Staff
26
Our Funding Bodies, Donors and Supporters
29
Treasurer’s Report
30
Audited Financial Statements
33
Get Involved
34
Acknowledgements
1
Listening To Our Community
Why should we “listen to our elders”?
Nearly 94% of people using our
That is a very good question.
services are aged over 65 years, with
At Inner West Neighbour Aid, we have
the majority of this group between
the unique opportunity to connect
80 – 85 years of age. Their depth of
with people in our community every
experience through their individual
day. This puts us in a great position
to actively listen and respond to
the needs of our community.
In the past financial year
we provided services to
Listening to the wisdom of older
people can serve as a helpful guide
for services who are funded to meet
their needs. At Inner West Neighbour
with disabilities and their
Aid, we choose to listen to others so
carers living in the Inner
that we can grow, develop, improve
West. Together with
and be challenged. We respect and
our volunteers, funding
accept differences and embrace the
bodies, community
donors and supporters, we
can make a difference.
The wisdom of our older people can
be a uniquely important source of
guidance for the not-yet-old. There is
no doubt that our older population is
a unique and extraordinary generation.
INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
often shape contemporary thinking.
787 older people, people
partners, clubs, councils,
2
journeys, brings perspectives that
opportunity to see life differently. We
just have to be willing to ask and listen.
About Inner West Neighbour Aid
Inner West Neighbour Aid is a not for profit community organisation that was
established in 1992.
Our Mission
Our Values
Inner West Neighbour Aid enhances
Clients are central to our services
community spirit by providing social
and everything we do.
support and home assistance to
We show respect and empathy
older people, people with disabilities
in all relationships.
and carers in our local area. We
connect people who are passionate
about helping others with people
who need support to live safely and
independently at home and remain
active in our community.
Our Vision
Supporting our community to live
independently for longer.
We are honest and transparent.
We accept our individual
responsibilities and value
team work.
We create a safe and
supportive environment for
people in our community.
We embrace innovation so that
we can continue to provide
outstanding services.
3
Our Organisational Chart
Inner West Neighbour Aid employs
a team of 10 paid staff to coordinate
and manage our projects and
business activities. This year we
were also supported by over 170
volunteers. We are governed
Management
Committee
by a Management
Committee which
General
Manager
actively contributes
to the strategic
direction and
legal, contractual
and compliance
Finance
&
Administration
Assistant
Volunteer
& Projects
Coordinator
Clients
decisions facing
the organisation.
Home
Maintenance
Coordinator
We have consolidated
into 10 programs
Deputy
Manager
Social
Support
Coordinator
that fall under the
umbrella of Social
Support and Home
Maintenance services.
4
Volunteers
Garden Aid
Team Leader
&
Neighbour
Aid Pets
Coordinator
INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
Garden Aid
Team Leader
&
Lawn Mowing
Coordinator
Social Support
Worker
Social Support
Worker
CLIENT BY AGE
Highlights for 2012/2013
• Assisted 787 older people, people
with disabilities and their carers,
living in the Inner West throughout
the year
• Welcomed 112 new clients this year
• Received a total of 273 referrals
(143 for Home Maintenance Services
and 130 for Social Support Services)
• Supported people with origins
from 53 different countries, speaking
32 different languages
• Consolidated our services into
10 programs
• A team of 10 staff members and
173 volunteers throughout the year
• Total Income of $918,004 with a
surplus for the year of $57,571
• Granted $15,500 from local Clubs
Client
aged
under
Client
aged
under
6565
years
9%
years
9%
Client
aged
over
Client
aged
over
6565
years
91%
years
91%
CLIENT BY LOCAL GOVERNMENT AREA
Out
ofof
Area
0.25%
Out
Area
0.25%
Strathfield
15%
Strathfield
15%
Marrickville,
Canterbury,
Marrickville,
Canterbury,
Leichhardt
0.75%
Leichhardt
0.75%
Burwood
20%
Burwood
20%
Canada
Bay
40%
Canada
Bay
40%
Ashfield
24%
Ashfield
24%
SERVICES ACTUALLY RECEIVED
Social
Support
38%
Social
Support
38%
Gardening
Aid
34%
Gardening
Aid
34%
Lawn
Mowing
28%
Lawn
Mowing
28%
5
Chairperson’s Report
It has been my great pleasure to be
the Chair of the Inner West Neighbour
Aid Management Committee during
the past year. I know I speak for all
Committee members when I say that
it has been a privilege to be part of
the valuable work of the staff, led by
Allison Yee-Brogan, and our many
volunteers. Their support enables
many people to stay where they want
to be, in their own homes, in their
own communities.
It has been a delight for the Committee
to participate in key events, especially
“Celebrating All Things 100”, a
highlight where we celebrated some
of our clients’ very special birthdays.
The Committee has also been
very pleased with the many
improvements made during the year
to the office systems, which make
our work more efficient and effective,
such as the IT, payroll and asset
management systems.
We also gratefully acknowledge the
support of our government funding
6
partners and private sponsors.
Congratulations Inner West Neighbour
Aid on a very successful year, and our
thanks to all the staff and volunteers
who made it possible.
Diana Temby
Chairperson
General Manager’s Report
The current challenges facing the aged
care sector including legislative reforms,
uncertainty in government funding and
the general decline in public donations,
means that standing tall as a not for
profit community organisation has
never been more crucial. Throughout
the financial year ended 30 June 2013,
Inner West Neighbour Aid stood tall.
We will continue to be faced with
emerging challenges and opportunities.
However, currently we are equipped
with the right people, resources and
processes to ensure the sustainability
of the organisation now and into
the future.
The theme for this Annual Report is
Listening to Our Community. This year
INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
we have maintained our reputation
within the Inner West community and
the wider community care sector as
a highly regarded service provider of
Home Maintenance and Social Support
services for older people, people with
disability and their carers. This year we
asked our clients and volunteers for
their feedback and ideas and we have
listened, so that we can continue to
improve our services. As our population
ages, we are acutely aware that our
services must match the demand but
also that our volunteer roles must
provide options for connections that
reflect people’s special interests.
We acknowledge and thank our
funding bodies, community partners,
donors and supporters. During the
financial year, Inner West Neighbour
Aid was granted significant oneoff funding from the Department
of Health and Ageing to assist with
costs incurred in making changes to
meet the contractual requirements
of the Commonwealth Home and
Community Care (HACC) Program. This
funding was earmarked for changes to
business practices including financial
accountability, payroll and human
resources, the purchase of IT equipment,
police checks for volunteers, updating
promotional material and re-branding of
HACC resources.
Thank you to the fantastic Inner West
Neighbour Aid team that consists of our
Management Committee, our amazing
volunteers and dedicated staff. The
Management Committee has worked
closely for the past 12 months and
has contributed to the development
and future direction of Inner West
Neighbour Aid. Each Committee
member has shared their skills and
experience to create a cohesive,
professional and insightful team. Thank
you to our Chairperson Diana Temby
and Secretary Betsey Brister for their
continued support and leadership of
the Committee.
perseverance throughout the year.
It is a great feeling to work in
supportive, hard working, caring
and knowledgeable team.
Thank you most of all to our clients,
who are central to our services
and everything we do.
Allison Yee-Brogan
General Manager
Many thanks to our volunteers for
the important role that they play in our
community. Our volunteers remind us
of the importance of helping others.
Thank you to the staff for their
professionalism, patience and
7
Listening To Our Clients
The Client Survey helps develop a
picture of client satisfaction with
various aspects of our service,
suggestions for improvement and
areas where we might expand our
services. For the 2013 Client Survey,
we received an outstanding response,
with over 230 responses.
All services were very highly rated, as
was the proficiency and friendliness of
both staff and volunteers. Clients told
us that Home Visiting and Neighbour
Aid Pets volunteers provide crucial
support and companionship to allow
them to remain independent. Lawn
mowing contractors do a good job,
at a fair price, when they say they
will. Our Garden Aid service is very
highly rated and Mini-Outings provide
welcome variety and stimulation.
• 98% of respondents believe
that Inner West Neighbour Aid
delivers services that are valuable
to the community.
8
• 96% of respondents feel that Inner
West Neighbour Aid staff treat
clients with respect and courtesy.
• 95% of respondents have a high
degree of confidence in the
management and staff of Inner
West Neighbour Aid.
• 89% of respondents read and
enjoy our quarterly newsletter,
Neighbour News.
Clients tell us that they would be
happy to recommend Inner West
Neighbour Aid to another person and
many already have. Nearly half of the
230 respondents came to Inner West
Neighbour Aid through a friend or
current client and we are very proud
that our clients see our services as
being so valuable to our community.
The comments and suggestions
provided by clients will allow Inner
West Neighbour Aid to advocate for
further funding and plan for growth
in Home Maintenance and Social
Support services.
INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
Listening To Our Volunteers
Our Volunteer Survey was conducted
in May 2013 and provided an extremely
positive view of Inner West Neighbour
Aid as seen by its volunteers. The
survey achieved a response rate of
30%. Our volunteers consider our
greatest strength to be our caring,
passionate, compassionate and
professional people. Our volunteers felt
very strongly about this, as evidenced
by the warmth of their comments.
the community and would be
delighted to recommend Inner West
Neighbour Aid to any potential
volunteer or client.
• 98% of respondents have a high
degree of confidence in the
management and staff of Inner
West Neighbour Aid.
• 97% of respondents feel valued
as a volunteer of Inner West
Neighbour Aid.
This survey has produced 16
recommendations which Inner West
Neighbour Aid can act on to improve
the experiences of our volunteers
and to assist us in continuing to
provide outstanding services to
our community. Our volunteers are
overwhelmingly happy with the way
they are supported, the benefits that
they get to see every day in the work
that they do and their connection to
our community.
Inner West Neighbour Aid will
conduct Client and Volunteer
Surveys every 2 years.
Good people, a heart for the local
community, good programs and a
willingness to improve.
Volunteer
• 100% of volunteers believe that
Inner West Neighbour Aid provides
services that are valuable to
9
Celebrating All Things 100
During NSW Seniors Week in
March 2013 we held an event called
“Celebrating All Things 100” at
the Canada Bay Club. This was an
opportunity to mark the extraordinary
and special lives of 6 of our clients
turning 100 this year. Our centenarians
are Nora Watson, Josie Nelson,
Mary Petty, Winifred Lynch, Ivy Ella
Vince and Ivy Mavis Delaney and
they are shining examples of how
to stay connected and remain living
independently in the community. Our
centenarians or their family member
were presented with a certificate and
flowers to commemorate this occasion.
Keep up the good work.
Mayor Morris Mansour,
Ashfield Council
I was privileged to attend the lunch celebrating the
centenarians (Mum is 101!) and I was so humbled by the
attention to everyone who attended, by smiling loving people.
Thank you on behalf of Mum and my family.
Daughter of centenarian
10 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
We also welcomed distinguished
guests Mayor Morris Mansour from
Ashfield Council, Councillor Stephanie
Kokkolis representing Strathfield
Council and our clients who have
reached the significant age of 95 years
plus. One of the highlights of this event
was the performance from our “Alive
and Kicking” group and their vivacious
instructor Fleur Denny. It was amazing
to see all that energy! A special thank
you to Angela Salvatore for baking the
“100” cake.
11
Our Programs
Inner West Neighbour Aid provides Home Maintenance services and Social
Support services.
HOME MAINTENANCE
SERVICES
Our Home Maintenance services
offer assistance to keep a person’s
home in a safe and liveable condition.
At Inner West Neighbour Aid our
Home Maintenance services include
Garden Aid and our Lawn Mowing
Subsidy Program.
support of 48 Garden Aid Volunteers.
The Garden Aid service brings together
individuals with the common interests
of gardening and giving of one’s time
and boasts the longest standing
volunteers within Inner
West Neighbour Aid.
Garden Aid
Our Garden Aid teams bring gardens
back to life for eligible people who
live in their own home, but who can
no longer maintain their own gardens
or afford professional gardening
services. A Garden Aid Team Leader
works with a team of “green-thumbed”
volunteers to ensure that gardens are
brought back to a stage where they are
attractive, can be enjoyed safely and
are manageable with minimal upkeep.
This year our Garden Aid teams visited
290 gardens. We achieved this with the
12 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
All the hard work in the garden is
kept under control and now easier to
manage. Support in old age is essential,
add to that a friendly smile. Wonderful.
Garden Aid client
Lawn Mowing Subsidy Program
The Lawn Mowing Subsidy Program
aims to help financially disadvantaged
frail older people, people with a
disability and carers to maintain
their lawns. The service includes
professional lawn mowing, trimming
lawn edges, sweeping paths and
raking leaves and lawn areas.
I am so happy with my yard.
I can go down and enjoy it.
Thank you so much.
Garden Aid client
This year we reached 369 households
and their lawns and managed and
monitored contracts with 6 Lawn
Mowing Contractors.
Blitz Lawn Mowing
and Cleaning Services,
Joullian Abboud
Complete House and Garden,
Mario Caruso
Elio’s Gardening Services,
Elio Vigorito
Jim’s Mowing, Tom Badarani
Jim’s Mowing, Joseph Shalala
Master Gardening,
Fernando and Anna Del Baglivo
It helps to keep my garden and the lawns
in order so i am able to stay in my home.
I have lived here for over 80 years.
Lawn Mowing Subisdy client
13
Our Programs
SOCIAL SUPPORT SERVICES
Social Support services encourage
participation in community life. The
focus is on socialising and keeping
active to suit individual needs.
Home Visiting
Home Visiting aims to match
volunteers with people who may
not be able to access other services.
Visits in the home create a safe
place to improve social confidence
and wellbeing, whilst still promoting
a connection to the community.
Throughout the financial year we
provided home visiting services to
40 clients.
Occasionally, someone may have
needs that are too complex for
a volunteer Home Visitor. In this
instance we may offer a visit
from one of our Social Support
Specialists. Throughout the financial
year we provided this specialist
home visiting service to 14 clients.
14 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
I really appreciate assistance with mail and letter
writing because my sight is non-existent.
Home Visiting client
Community Visitors Scheme
The Community Visitors Scheme links
volunteers with people who are living
in residential aged care facilities in the
Inner West. These visits aim to create
friendships and provide a link to the
wider community for residents who
do not receive many visitors. Volunteers
visit on a fortnightly basis and we
match people with similar interests,
experiences and outlooks on life.
Inner West Neighbour Aid is currently
funded for 16 volunteers, who are
matched with clients in 8 residential
aged care facilities in the Inner West.
Throughout the financial year we
matched 18 volunteers with people
living in residential aged care facilities.
15
Mini Outings
Mini outings are a chance to make new
acquaintances or get out and about
with friends and remain active and
visible in the community. These outings
are ideal for people who may not feel
confident going out by themselves
because of mobility, anxiety or social
needs, or who are in need of respite
from their caring role. Our outings
are planned in advance, taking into
consideration interests, mobility needs,
costs and current events. We organise
up to five day time outings per week,
Mondays to Fridays, and include
transport to and from home. Some of
our outings have included picnics in
the park, going to the movies, ferry
rides and lunch in the city and visits to
places of interest such as the NSW Art
Gallery, Nicholson Museum, fish and
chips by the sea and a smorgasbord
of wonderful food at a variety of clubs.
We also have a variety of corporate
sponsored special events, made
possible by United Way.
16 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
Your outings are always
enjoyable and the variety of outings
seems well covered.
Mini outings client
We see our connection with
clients through these outings as an
opportunity to keep a professional
eye on their health and wellbeing and
a means to provide assistance with
independent information and resources
where appropriate. This financial year
we facilitated 173 mini outings in and
around Sydney.
Alive and Kicking
Assisted Online Shopping
The Alive and Kicking program offers
activities that promote healthy ageing
through a series of activities that focus
on mind, body and spirit. This financial
year we facilitated 42 Alive and Kicking
sessions, which included modified
exercise classes, laughter yoga, art
expression, brain training exercises,
bingo, hand massages, Wii games,
guest speakers on falls prevention,
advocacy, anxiety and podiatry.
Our Assisted Online Shopping
program supports people who require
assistance to purchase essential
grocery items. Inner West Neighbour
Aid has an agreement with Coles
supermarkets to place orders on
behalf of eligible clients. Assisted
Online Shopping is ideal for people
who have difficulty with mobility
or a medical condition that limits
their ability to do their own
grocery shopping and are
unable to receive assistance
from other community
services, family or friends
or to order groceries online
independently.
The Alive and Kicking group and
their exercise instructor Fleur Denny
prepared an amazing performance for
the “Celebrating All Things 100” event
in March 2013. Thank you to the Alive
and Kicking group, who proved that 80
is the new 60 and that means that 100
has to be the new 80.
Gentle, fun, lively, very friendly,
lots of laughter.
Great exercise, great teacher, great
company and interesting after activities.
Alive and Kicking client
Throughout the financial year
we supported 15 clients with
Assisted Online Shopping.
Men’s Group
The benefits of men gathering and meeting as a single gender group are widely
recognised, particularly in the retirement and post-retirement phase of life. The Men’s Group
is a monthly social group specifically for men. This group gives older men the opportunity
to meet new friends and continue to be involved in the community. This year, we supported
10 men through the Men’s Group.
17
Use IT or Lose IT, Computer Course for Seniors
Neighbour Aid Pets
We received a grant from Ashfield
Council to pilot an 8 week basic
computer course. We purchased
3 laptop computers and staff members
Patrick Murray and Jackie Walters,
with the help of one of our volunteers
Randa Goncalves, developed the
content for the course. The outcomes
of this course have been increased
confidence and skills to use technology
Research shows that the
companionship provided by a pet
can significantly improve health and
wellbeing, as well as loneliness and
social isolation. Neighbour Aid Pets
matches older people or people with
a disability with pets from reputable
shelters. In partnership with RSPCA
NSW and Sydney Dogs and Cats Home,
we match people who are interested
in adopting a dog or cat according to
their individual needs and preferences.
We also match clients with a volunteer
if they require basic assistance
with their pet, such as walking
and grooming.
My dog has a good walk at least once,
to communicate with each other
and family members. This group has
been on Facebook, spoken to family
overseas on Skype and can now send
emails to one another. This was the
first time we held this course and we
congratulate all 6 participants for
their courage and commitment and
for proving that age is no barrier for
learning about computers or new skills.
sometimes
twice
a week
Throughout the
financial
year
we now.
matched 51 volunteers with existing
It’s great having someone who can walk my
pet owners and supported 10 clients
dog, now that my legs are too old!
to adopt a pet.
It’s great having someone who can walk
my dog, now that my legs are too old!
Neighbour Aid Pets client
18 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
Our Management
Committee
Inner West Neighbour Aid is an
incorporated association and is
governed by a volunteer Management
Committee. The Management
Committee actively contributes to
the overall strategic direction, legal,
contractual and compliance decisions
facing the organisation.
Back row from Left: Betsey Brister, Wayne Ardley, Diana Temby, Noel Nallaiah, Val Day
Front row from left: Beverley Garry, Allison Yee-Brogan
Absent: Luke Bo’sher, Patricia Morson
Many thanks to our Management
Committee members for contributing
their time, skills and expertise to the
ongoing development and direction
of Inner West Neighbour Aid.
Diana Temby, Chairperson
Betsey Brister, Secretary and Public Officer
Noel Nallaiah, Treasurer
Wayne Ardley
Luke Bo’sher
Val Day
Beverley Garry
Patricia Morson
This year, we farewell Pat Morson and
Noel Nallaiah from the Management
Committee. We thank both Pat
and Noel for their dedication and
generous support of Inner West
Neighbour Aid in their capacity as
Management Committee members.
Their individual skills, insightful input,
expertise and personalities have
shone brightly and we wish them all
the best.
19
Our Volunteers
Volunteering at Inner West Neighbour
Aid is about connecting people who
are passionate about helping others
with people who need support to live
safely and independently at home
and remain active in our community.
Many thanks to our volunteers for
the important role that they play in
our community. We commend them
for donating their time and energy to
helping others.
Ray Cullen Volunteer
Recognition Award
Val Day
The Ray Cullen
Volunteer
Recognition
Award was
launched in
February
2013. Ray
Cullen was our
longest standing
volunteer and
had served over
16 years with us when
he passed away in late
2012. Like many of our volunteers, Ray
began volunteering because he saw
an opportunity to help and to make
some small difference in peoples’
lives. This award has the blessing of
Ray’s wife Robin, who was honoured
by this award in Ray’s memory and
understands the power of connecting
with people through volunteering.
of our staff, Val is “patient, kind and
adaptable to all situations. She just
knuckles down and gets on with the
job, thinking on her feet and handling
any challenge given to her.” As the
winner of the Ray Cullen Volunteer
Recognition Award, Val has been
nominated by Inner West Neighbour
Aid as NSW Volunteer of the Year.
Nominations for this award are based
on a range of factors which include:
• Length of service and number of
accumulated volunteer hours of
the nominee
• Demonstrated benefit to the local
community
• Superior volunteer conduct
• Evidence of initiative and innovation
• Capacity building and sustainability
Our Local Volunteer
Community
We congratulate Val Day, who is
the first recipient of the Ray Cullen
Volunteer Recognition Award. Val
has shown enduring commitment
to Inner West Neighbour Aid over
the past three years, holding a dual
role as a Management Committee
member as well as a volunteer with our
Social Support service. In the words
20 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
This year Inner West Neighbour Aid
was actively involved in the promotion
of volunteering within the Inner West
region. This included organising and
participating in volunteer exhibitions,
advisory committees, presenting to
schools about the value of volunteering
and promoting volunteering through
local media such as the Inner West
Courier and the Scene.
Inner West Neighbour Aid featured in
the volunteer promotional DVD “Lend
a Hand: A Look at Volunteer Services”,
which focuses on the changing role
of volunteers and the different ways
that volunteers can participate in our
community
through Home
and Community
Care services.
Thursday 16 May 2013
1pm to 7pm
This DVD
@ Ashfield Town Hall
was officially
launched by
Volunteer
Network
during National
Volunteer Week
in May 2013. The
launch was part of the inaugural Inner
West Volunteer Expo which saw more
than 41 organisations including Inner
West Neighbour Aid exhibiting as well
as over 1,000 eager potential volunteers
converging on Ashfield Town Hall for
the day.
Volunteer
Expo 2013
Inner West Volunteer Network presents the
260 Liverpool Rd, Ashfield
Keep up the good work of bringing
sunshine into the lives of so many
- God bless.
Daughter of a
regular client
Featuring non-profit organisations
showcasing programs &
volunteer opportunities
Learn about how to get
involved in your local
community
• Guest Speakers
• Community Organisations
• Information Stalls
Find out how you can
Lend a Hand!
Contact 9911 9855 for more information or
visit www.volunteernetwork.org.au
Sponsored by:
21
Thank You To
Our Volunteers
10 years +
Betsey Brister
Rosemary Everett
Jennifer Mines
Trisha Molinari
Paul Wayland
5 years +
Ronald Allan
Simone Ancilleri
Colin Dunn
Brendan Flynn
Benjamin Gock
Tuisiong Hie
Deborah Jackson
Maureen Mitchell
Sorcha O’Neill
Ronald Pond
Mary Purnell
Diana Temby
Leela Wesiak
Leo Zande
2 years +
Gabriella Abdallah
Christine Blackeby
Val Day
Shweta Dhawan
Leslie Dow
Helen Forstman
Sarah Houlahan
Allan Jones
Craig Kann
Misun Kim
Monica Matisan
Bao Ngan Nguyen
Arsanious Rizkalla
Narelle Roseworn
Damien Smith
Joseph Szima
Maria Volkers
Jing Xu
Xiaoyan Yao
1 - 2 years
of service
Wayne Ardley
Catherine Besly
Luke Bo’sher
Andrew Bromage
Simon Bromage
Helen Chan
Fleur Denny
Amy Fisher
Adriana Franic
Beverley Garry
22 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
Bronwyn Geary
Stefan Gimenez
Deborah Harris
Tania Harrison
Jessica Jacobs
Roslyn Jorgensen
Katina Kontellis
Isabella Low
Stephanie Mair
Vicki Massey
Patricia Morson
Noel Nallaiah
Danielle Nasr
Tess Noble
Olga Nowicka
Seil Oh
Aurelia Roper-Tyler
Yin Sun
Wayne Wormald
Jeanne Young
Wonmi Yun
New Volunteers
for 2012 - 2013
Maree Bailey
Jessica Bates
Stephanie Bath
Sam Begley
Christine Carter
I really enjoyed my placement at Inner West
Neighbour Aid this semester. The team was
extremely supportive, kind, and welcoming
to me and I was able to transition very
easily into the organisation. I definitely
would recommend this organisation for
future students and in general anyone
looking for some volunteer work. I loved the
placement and as well as enjoying my time
there, I learnt a lot of valuable skills.
I look forward to volunteering there in the
future if I am able to.
3rd Year Psychology student,
Macquarie University
Elizabeth Cook
Bharti Dhanrajani
Manisha Dhanrajani
Conner Disbery
Janine Disbery
Katherine Downs
Randa Goncalves
Clare Hanoumis
Tamra Hayek
Jennifer Jobling
Trevor Jones
Gary Kearns
Alyssa King
Una Lavin
Xiaoxi Lei
Caroline McDaid
James McGill
Simone Meskauskas
Alicia Montgomerie
Natalie Moore
Christopher Murray
Vicki Murray
Sarah O’Malley
Samantha Plink
Elaine Rutherford
Kuhen Soma Devan
Darryl Sully
Sophie Tarr
Wendy Thompson
Verlyn Thompson
Monika Veith
Christian Wilmott
Thank you to our
departing volunteers
for their service
Aram Akopyan
Leyla Aktas
Carima Ammar
Rachel Anjoul
Antonella Ball
Raj Batra
Bharat Bhushan
Louis Blanchart
Danielle Bragg
Jade Campbell
Mee-Ching Chin
Da-Som Choo
Nicole Chow
Anne-Marie Costantino
Stephanie Dominguez
Claire Douglas
Jessica Francis
Jair Graham
Daniella Hall
Justine Hamilton
Sarah Harlender
Deborah Harrison
Emily Hasler
Kristina Hewetson
Katherine Higgins
Lee Holloway
Joel Holwerda
Amy Hong
Amanda Ibrahim
Nicolette Jackson
Andrew Jacobs
Jane Ledwidge
Alison Lewis
Tracy Low
Duncan MacLachlan
Morag MacLachlan
Jadelou Magaling
Vimala Mariappan
Claudia Martinez
Cintia Martinez Garduno
Eileen McCauley Winter
Emilie Mitrevski
Sarah Moxon
Miriam Mullane
Sushma Nadkarni
Nimmert Narulla
Jaymee-Lee Owen
Annie Pho
Lehman Floyd Reti
Zealand Floyd Reti
Alexandra Roche
Emma Royle
Laura Saade
Renee Sadler
Matt Sanders
Caroline Serrure
Santhiraruban Sivasubramanihm
Hannah Smith
Graeme Sobels
Ester Surrija
Lawrence Tsang
Michelle White
Meg Wimberley
Ryszard Wojtowicz
Elizabeth Wonders
Sihong Wu
Wen Rong Zhao
23
Our Staff
The team of staff at Inner West Neighbour Aid supports the Management
Committee in its governance role and as a collective provides leadership,
management, operational responsibility, continuous improvement and risk
management of all services.
Thank you to the staff for their professionalism, patience and perseverance. Our
clients are central to our services and everything we do and the team reflects
this at all times.
Allison Yee-Brogan
General Manager
John Uychoco
Deputy Manager
Patrick Murray
Volunteer and Projects Coordinator
Kym Tremaine
Home Maintenance Coordinator
Jackie Walters
Social Support Coordinator
Indah Kusumawati
Finance and Administration Assistant
Roman Deguchi
Garden Aid Team Leader and Neighbour
Aid Pets Coordinator
Steven Walker
Garden Aid Team Leader and Lawn
Mowing Coordinator
Lara Allen
Social Support Worker
Rachel Fisk
Social Support Worker
Clockwise from back left: Steven Walker, Roman Deguchi, Patrick Murray, Rachel Fisk, Jackie Walters,
Allison Yee-Brogan, John Uychoco, Indah Kusumawati
Absent: Lara Allen, Kym Tremaine
24 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
Amanda Ibrahim
Social Support Worker
(resigned June 2013)
External Committees, Forums
and Conferences
At Inner West Neighbour Aid we
actively encourage our staff to
participate in committees and forums
that provide opportunities to share
our knowledge and be involved in the
wider community.
Microsoft Connecting
Communities Conference
Patrick Murray
Neighbour Aid Social
Support Association (NASSA)
Regional Conference
Jackie Walters and Allison Yee-Brogan
Burwood Club Grants Committee
Allison Yee-Brogan
Neighbour Aid Social Support
Association (NASSA) Forums
John Uychoco and Jackie Walters
Centre for Volunteering NSW
Volunteer Manager’s Network
Patrick Murray
NSW Volunteer of the
Year Award Launch
Patrick Murray and John Uychoco
Community Visitors
Scheme NSW State Forum
Patrick Murray and Jackie Walters
STARS Canterbury
Volunteer Coordinator’s Forum
Patrick Murray
IGNITE Volunteering Conference
Roman Deguchi and Patrick Murray
Volunteer Network
Advisory Committee
Patrick Murray
Inner West Disability Services Forum
John Uychoco
Your service and courteous staff are much
appreciated. The staff are exceptional, never
get impatient, don’t hurry you up.
Mini Outings client
We are so impressed with the way your
service is provided. Everyone is so caring and
helpful, we, as a family, cannot speak more
highly of you. The kindness and loving care
provided by your team is amazing.
Daughter of client
Inner West Home and Community
Care Forum
John Uychoco and Allison Yee-Brogan
Inner West Volunteer
Expo Organising Committee
Patrick Murray
25
Our Funding Bodies, Donors and Supporters
Thank you to our funding bodies and
supporters. We are inspired by their
spirit of generosity as their support
allows us to reach more clients, offer
improved services and contributes to
service growth.
Clubs Grants
Philanthropic Organisations
Ashfield RSL
United Way
Canada Bay Club
Community Partners
Club Ashfield
Inner West Neighbour Aid is a Home
and Community Care (HACC) funded
service, a joint Commonwealth and
State/Territory Program providing
funding and assistance for Australians
in need.
Ashfield Bowling Club
(room hire volunteer function)
Participation and Community
Engagement (PACE) Program,
Macquarie University
Federal Government Funding
Department of Health and Ageing
State Government Funding
Department of Family
and Community Services
(Ageing, Disability and Home Care)
Wests Ashfield
Burwood RSL
(room hire Client Christmas
Party 2012)
Canada Bay Club
(room hire “Celebrating All
Things 100” event)
Club Ashfield
(room hire Annual General
Meeting 2012)
Department of Education and
Communities
(Sport and Recreation)
26 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
RSPCA NSW
Sydney Dogs and Cats Home
Business and Corporate
Donors and Supporters
AMP
BankWest
Bunnings (voucher)
Challenger
Crust Pizza, North Strathfield
(goods in kind)
Mickey Mouse Club, Indoor Staff
Social Club, Marrickville Council
Miss Poppies Flowers, Croydon
(goods in kind)
Mvoice (goods in kind)
27
Individual Donors and
Supporters
Lara Allen
John Andrewartha
Wayne Ardley
Shirley Austin
Gladys Barnes
Robert Beaumont
Bryde Beman
Catherine Besly
Emma Botter
Jean Burke
Christine Carter
Helen Chan
Audrey Charles
Joyce Dempster
Fleur Denny, Zumba
Instructor (services in kind)
Joanna Diakopanagiotis
Betty Diews
Firdevs Djemal
Helena Farland
Amy Fisher
Adriana Franic
Frank Fryirs
Beverly Garry
Bronwyn Geary
Edna Goodwin
Irene F Gunther
Usha Gupta
Ronald Hammerton
Sarah Harlender
Ian Harris
Valerie Heath
Gwen Hodges
Doris May Hogarth
Maria Houtes
Grazia Ianniello
Amanda Ibrahim
Freda Imbornone
Margaret Innes
Hannah P Jeyaratnam
Yasmin Karan
Margot Kaufman
Joy Kay
Valerie Kenny
Misun Kim
Sally Leong, Graphic
Designer (services in kind)
Lisa Leotta
B Lucchitti
Eva Mach
Aymerel Mc Carthy
Caroline Mc Daid
Freda Mc Laughlin
Joan Miller
28 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
Colleen Milne
Shirley Motbey
Elizabeth Mullins
George Nadtotchei
Felicia Natale
John L Nelson
John Edward Nolan
Rosa Pascale
Peggy Payrits
Hilda Peters
Frederick Pilkington
Samantha Plink
Finette Psarianos
Pushpa Pulendiran
Averil Purkis
Betty Pye
Antonio Rapisarda
Patricia Rawson
Galina Sadkovski
Fred Salgado
Angela Salvatore
Donato Salvatore
George Samaha
Caterina Scarfo
Clare Schmitzer
Siva Selvaratnam
Caterina Sisinni
William Siu
Diana Smith
Con Stathopoulos
Samuel Steif
Galina Strekalovsky
Joe Szima
Diana Temby
Edna Thompson
Beryl Thurston
Alfia Trazzera
George Tryfon
Valerie Tuchin
Walter Tuchin
Amelia Tuveri
Jackie Walters
Joyce Wilson
Jean Wurlod
Xiaoyan Yao
Treasurer’s Report
FINANCIALS
This financial year Inner West
Neighbour Aid reported a net surplus
of $57,571 with net assets worth
$270,117. This surplus was largely due
to a range of funding, grants and
donations received with thanks from
local clubs, councils and generous
individual donors. Our major funding
source from the Department of Health
and Ageing constituted 93% of our
overall income base.
The NSW Department of Family and
Community Services continues to fund
and administer Home and Community
Care (HACC) services for people under
the age of 65 and Aboriginal and
Torres Strait Islander people under
50. For Inner West Neighbour Aid our
split of HACC funding is 94% from the
Commonwealth and 6% from the State
Government.
During the financial year, Inner West
Neighbour Aid was granted $70,000
one-off funding by the Department
of Health and Ageing to assist with
costs incurred in making changes to
meet the contractual requirements
of the Commonwealth Home and
Community Care (HACC) Program.
This allowed Inner West Neighbour
Aid to obtain financial advice from
a Certified Practising Accountant to
improve payroll, financial management
and reporting systems. This included
a review of the Chart of Accounts
in line with the National Standard
Chart of Accounts, improvements
to the acquittal reporting system, a
comprehensive update of the Fixed
Asset Register, a review of payroll,
superannuation and leave provisions.
Thank you to Indah Kusumawati
for her diligence in the Finance
and Administration role. We also
acknowledge the professional audit
and accounting services of
MNSA Pty Ltd.
Noel Nallaiah
Treasurer
29
Audited Financial Statements
Statement of financial
position as at 30 june 2013
Inner West Neighbour Aid Incorporated
ABN 20 500 363 056
2013
$
2012
$
349,870
4,199
6,202
360,271
202,858
846
7,800
211,504
75,866
75,866
436,137
102,635
102,635
314,139
112,766
27,459
140,225
87,290
14,303
101,593
25,795
25,795
25,795
-
166,020
101,593
NET ASSETS
270,117
212,546
MEMBERS’ FUNDS
Retained profits
270,117
212,546
Total Members’ Funds
270,117
212,546
CURRENT ASSETS
Cash assets
Receivables
Other assets
Total Current Assets
NON-CURRENT ASSETS
Property, plant and equipment
Total Non-Current Assets
TOTAL ASSETS
CURRENT LIABILITIES
Payables
Provisions
Total Current Liabilities
NON-CURRENT LIABILITIES
Provisions (LSL)
Total Non-Current Liabilities
TOTAL LIABILITIES
A copy of our comprehensive audited
Financial Statements for the year ended
30 June 2013 can be obtained upon request.
30 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
Income statement for the
year ended 30 june 2013
Inner West Neighbour Aid Incorporated
ABN 20 500 363 056
2013
$
INCOME
Gross receipts
Grants received
Donations
Service fees
Membership fees
Sundry income
Interest received
User contribution
Profit on assets
Utility
Total Income
870,028
17,531
8,739
10,667
4,195
4,397
2,447
918,004
762,496
36,552
3,672
10,972
3,771
34
108
4,273
821,878
EXPENSES
Administration Expenses
Management Expenses
Program Expenses
Staff Expenses
Volunteer Expenses
34,991
150,026
123,911
541,908
9,597
34,776
114,445
126,000
455,044
10,694
860,433
740,959
57,571
80,919
-
-
Total Expenses
A copy of our comprehensive audited
Financial Statements for the year ended
30 June 2013 can be obtained upon request.
2012
$
Profit (loss) from ordinary activities
before income tax
Income tax expense relating to ordinary activities
Net profit/(loss) from ordinary activities
after income tax
Retained profits at the beginning of the financial year
Restatement of retained earnings brought forward
57,571
80,919
212,546
-
131,628
(1)
Retained profits at the end of the financial year
270,117
212,546
31
Compilation Report To Inner West Neighbour Aid
Scope
On the basis of the information
provided by the Committee of
Management of Inner West Neighbour
Aid Incorporated, we have compiled,
in accordance with APS 9 Statement
of Compilation of Financial Reports
the special purpose financial report
of Inner West Neighbour Aid
Incorporated for the period ended
30 June 2013 comprising the attached
Income Statement and Statement of
Financial Position.
The specific purpose for which the
special purpose financial report
has been prepared is to provide
financial information to the members.
Accounting Standards and other
mandatory professional reporting
requirements have not been adopted in
the preparation of the special purpose
financial report.
The Management Committee is
solely responsible for the information
contained in the special purpose
financial report and has determined
that the accounting policies used
are consistent with the financial
reporting requirements of the
Association’s Constitution and are
appropriate to meet the needs of
the Management Committee for
the purposes of complying with the
Association’s Constitution.
Our procedures use accounting
expertise to collect, classify and
summarise the financial information
which the Management Committee
provided into a financial report.
These procedures have been
undertaken to form an opinion as
to whether, in all material aspects,
the accounts are presented fairly in
accordance with accounting standards
and relevant statutory requirements as
to present a view of the organisation
which is consistent with its
understanding of its financial position
and the results of its operations.
32 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
The opinion expressed in this report
has been formed on the above basis.
Audit Opinion
In our opinion, the accounts are
properly drawn up so as to give a true
and fair view of the state of the affairs
of the organisation as at 30 June 2013
and the results of the organisation’s
activities for the year ended on that
date and that it is in accordance with
applicable accounting standards.
Mark Schiliro
Director MNSA Pty Ltd
DATED THIS 25 DAY OF SEPTEMBER 2013
MNSA Pty Ltd
Get Involved
We are inspired by the generosity of
our donors and supporters. Together,
we can offer improved services, reach
more clients and offer a wider range
of services where there is greatest
need. We want to connect with likeminded people and organisations keen
to make a difference and give back to
the community.
Donations
There are many different ways to
donate to Inner West Neighbour Aid.
All donations of cash or goods in kind
$2 and over are tax deductible.
Call us on 9799 5099 or donate:
Online via www.iwna.com.au
By direct debit. Please quote your full
name and address details and send
your direct debit to:
Inner West Neighbour Aid
BSB: 062 178
Account Number: 100 66 594
By cheque or money order payable to
Inner West Neighbour Aid Inc. Please
include your name and address details
and mail to:
Inner West Neighbour Aid
DONATIONS
PO Box 247
Croydon Park NSW 2133
Inner West Neighbour Aid holds a
charitable fundraising authority under
the Charitable Fundraising Act 1991
and is a Public Benevolent Institution
under the Income Tax Assessment
Act 1997.
Bequests
Volunteering
Please call our office on 02 9799 5099
and speak with our Volunteer and
Projects Coordinator or
email [email protected].
Membership
Inner West Neighbour Aid is a
membership based organisation.
Membership fees are $10 per year.
These fees contribute to our client
services and enable Inner West
Neighbour Aid to continue supporting
people in our community to live
independently for longer.
One of the most significant ways
that you can show your support and
passion for our community is to leave
a bequest to IWNA. A bequest is a gift
left to Inner West Neighbour Aid in an
individual’s will.
Bequests provide an important
opportunity to extend your support to
your community beyond your lifetime. If
you would like to leave a gift in your will,
please call our office on 02 9799 5099.
33
Acknowledgements
ANNUAL REPORT DESIGN & PRINTING BANK
Nine Design
Commonwealth Bank of Australia
Level 1/264 Parramatta Road
80 Ramsay St
Stanmore NSW 2048
Haberfield NSW 2045
P 02 9564 1822 F 02 9564 1833
P 02 9798 8111 F 02 9799 8919
www.ninedesign.com.au
www.commbank.com.au
Community Sector Banking
Level 1, 251 – 253 Princes Highway
Corrima NSW 2518
P 1300 272 265 F 02 4255 8420
www.communitysectorbanking.com.au
34 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
PROFESSIONAL PHOTOS
REGISTERED COMPANY AUDITOR
Courtesy of Volunteer Network
MNSA Pty Ltd
Auspiced by Burwood Council
Level 2, 333 George Street
Suite 1, Level 2, 1 – 17 Elsie Street
Sydney NSW 2000
Burwood NSW 2134
P 02 9299 0901 F 02 9299 8104
P 02 9911 9855 F 02 9911 9903
www.mnsa.com.au
www.volunteernetwork.org.au
35
36 INNER WEST NEIGHBOUR AID ANNUAL REPORT 2012–2013
Inner West Neighbour Aid
is an Incorporated Association.
ABN 20 500 363 056
Office is located on the grounds
of Croydon Park Public School via
Beresford Ave entrance.
PO Box 247 Croydon Park NSW 2133
P 02 9799 5099 | F 02 9799 5201
www.iwna.com.au