Getting Started with TEYIS
List of Topics
What is TEYIS? .................................................................................................................................................................................................................................. 3
I need an account to use TEYIS, how do I request or ‘register a new account’? ............................................................................................................................. 3
Where is the link to the TEYIS online Training Course? ................................................................................................................................................................... 5
Where is the link to the TEYIS system? ............................................................................................................................................................................................ 5
What do I need to do to register with Tusla Early Years?................................................................................................................................................................ 5
What are the fees for registration? ................................................................................................................................................................................................. 6
What documents do I need to upload? ........................................................................................................................................................................................... 7
How do I sign-in to TEYIS?.............................................................................................................................................................................................................. 11
I get an error message when I try to sign-in to TEYIS .................................................................................................................................................................... 14
I have forgotten my password for TEYIS ........................................................................................................................................................................................ 15
When I sign-in to TEYIS I am not seeing the TEYIS homepage ....................................................................................................................................................... 16
I am getting an error screen with a hand on it .............................................................................................................................................................................. 17
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I am getting a time zone message .......................................................................................................................................................................................................................... 18
I am having a problem uploading a document, it says the document is too big. ................................................................................................................................................... 20
There are red error messages on my registration application form (RAF) .................................................................................................................................................. 21
I am having a problem with paying my registration fee in the Worldpay system ........................................................................................................................................ 23
I have paid my registration fee but I cannot submit my registration application form ................................................................................................................................ 23
Will I get a receipt after I pay my registration fee? .......................................................................................................................................................................................... 23
How do I print my registration application form (RAF)? ................................................................................................................................................................................. 23
What happens after I submit my registration application form (RAF)? ........................................................................................................................................................ 24
I have a non-technical question, who should I contact? ........................................................................................................................................................................................ 24
I have a technical question on the TEYIS system, who should I contact?............................................................................................................................................................... 25
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What is TEYIS?
The Tusla TEYIS Service Portal, is a new system that will support you in creating an online Tusla Registration Application Form (RAF). The Tusla RAF contains 12
sections plus a section on Documents. You will enter registration information in each of the 12 sections and you will also upload a number of evidence documents.
The Tusla Service Portal will also support you in navigating to a payment system called 'WorldPay'. It is in the 'Worldpay' system where you will pay your
registration fee. When your RAF is completed and your fee payment is successful, the system will then support you in 'submitting' your RAF to the Tusla Early Years
Inspection team for processing.
I need an account to use TEYIS, how do I request or ‘register a new account’?
1. Click on this link. You will see a screen similar to screen 1 below.
Screen 1
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2. Click on the ‘Register New Account’ button. You will see a screen similar to screen 2 below.
Screen 2
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
Enter the business name of your service.
Enter a contact phone number.
Enter your email address. This email must not be shared with anyone not authorised to see your Tusla information.
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Select the County that your service is located in. It is very important that you select the county carefully.
Click on the ‘Register Account’ button.
Very Important …. Please read this note: after you click on the Register Account button, the system will display a message to say that you
will receive an email shortly.
o When will the email be sent to you?


If you request an account Monday to Friday, it will take one working day for your account to be setup after which an email
will be sent to you with your TEYIS account username and password.
If you request an account on the weekend, your account to be setup on the first working day of the week after which an
email will be sent to you with your TEYIS account username and password.
Where is the link to the TEYIS online Training Course?
Here is the online training course link.
Where is the link to the TEYIS system?
Here is the link. This link will bring you to the Sign-in screen for the TEYIS system.
What do I need to do to register with Tusla Early Years?
To complete the registration application process online, you will:

Create and fill in a registration application form (RAF).
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Upload your evidence documents …there are about 15-20 documents
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Pay a registration fee
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Submit your completed RAF to Tusla for review
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Finally, if there are any issues with your submitted RAF, you will receive an email from the Tusla Early Years team
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Click on the following online training course for detailed information on this process.
What are the fees for registration?
For further information on how to pay your fee in the TEYIS system, click on the following online training course
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What documents do I need to upload?
You may need to upload between 15 and 21 evidence documents into the TEYIS system. Here is a complete list of the documents.
It is very important that you upload the correct document as the system cannot determine if the actual content of the document is correct.
Type of Document
Is this document
Notes
compulsory?
Garda/Police vetting document
Compulsory
One vetting document must be uploaded for the Registered Provider
Garda/Police vetting document
May be compulsory -
If you are the Registered Provider and you are also the 'Person in Charge', then you do not
(for the Person in Charge)
please read the note
need to upload another 'Garda/Police Vetting document.
(for the registered provider)
BUT
If you are the Registered Provider and you employ a 'Person in Charge', then you must upload
another 'Garda/Police Vetting document for the Person in Charge
Reference document for
Compulsory
Two Reference documents must be provided on the RAF for the Registered Provider (RP).
Registered Provider
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Reference document for Person in
May be compulsory -
If you are the Registered Provider and you are also the 'Person in Charge', then you do not
Charge
please read the note
need to upload another 2 Reference documents.
BUT
If you are the Registered Provider and you employ a 'Person in Charge', then you must upload
another two Reference documents for the Person in Charge.
Floor Plan
Compulsory
Floor plan of the interior design of the centre giving details of the dimensions of all rooms
intended for children’s use, also indicating owner’s/staff rooms
Outdoor Area Floor Plan
Compulsory
Plan of any outdoor area available for children’s use
Fire Safety & Building Regulations
Compulsory
Any documentation available to show that the premises comply with the requirements of fire
Compliance Document
CRO Registration Evidence
safety legislation and relevant building regulations
May be compulsory -
If you are a Registered Company (ie. CRO Number is populated in the RAF), you must upload
please read the note
this document. For example; provide evidence of registration from the Companies
Registration Office.
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Passport/Drivers Licence ID
Compulsory
Proof of identity of the registered provider (copy of passport or driving licence are the only
acceptable documents)
Passport/Drivers Licence ID
May be compulsory -
If you are the Registered Provider and you are also the 'Person in Charge', then you do not
please read the note
need to upload another Passport/Drivers License ID document.
BUT
If you are the Registered Provider and you employ a 'Person in Charge', then you must upload
another Passport/Drivers License ID document for the Person in Charge.
Insurance Cover Evidence
Compulsory
Upload a copy of the Certificate of Insurance or written confirmation of insurance cover
Statement of Purpose and
Compulsory
Upload a copy of Statement of Purpose and Function
Safety Statement
Compulsory
Upload a copy of Safety Statement
Policy on Managing Behaviour
Compulsory
Upload a copy of Policy on Managing Behaviour
Policy on Administration of
Compulsory
Upload a copy of Policy on Administration of Medication
Function
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Medication
Policy on Infection Control
Compulsory
Upload a copy of Policy on Infection Control
Policy on Safe Sleep
Compulsory
Upload a copy of Policy on Safe Sleep
Planning Permission Certificate
May be compulsory -
If you select ‘Yes’ to the Premises Question on your RAF ('Do the premises have planning
please read the note
permission?’), then it is compulsory for you to upload this document.
May be compulsory -
Alternatively, if you select ‘No’ to the Premises Question on your RAF ('Do the premises have
please read the note
planning permission?’), then it is compulsory for you to upload this document.
Planning Supporting Evidence
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For further information on the documents and how to upload documents in the TEYIS system, click on the following online training course.
Important: for a detailed description of each document, please refer to the CHILD CARE ACT 1991 (PRE-SCHOOL SERVICES) REGULATIONS 2015
on the Tusla website
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How do I sign-in to TEYIS?
1. Before you can sign- in to TEYIS, you must have a TEYIS User Account.
2. To sign-in to TEYIS, click on this link.
3. Click the ‘Sign-in’ button, as shown in screen 1 below.
Screen 1
4. A screen similar to Screen 2 will be displayed.
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Screen 2
5. Remember the email that you received from the TEYIS Support team? Enter your username (this is an email address) and password from this email.
a. See Screen 2.
b. See arrow 1, this is the box that you will enter the email address in. You must ONLY enter in the email address that the TEYIS support team
emailed to you… this email address will end in ‘@pobal.onmicrosoft.com’
c. See arrow 2, this is the box that you will enter the password in.
d. Click on the blue ‘Sign-in’ button.
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Screen 3
6. When you logon to TEYIS successfully, you will see Screen 4.
Screen 4
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I get an error message when I try to sign-in to TEYIS
1. If you see the message (see arrow 1, screen 1), you may have entered your username or password incorrectly, try again. Note the latter part of the
email address is ‘@pobal.onmicrosoft.com’.
2. If after following step 1, the system continues to display this red error message, you can send an email to [email protected].
Alternatively you can call the Pobal Online Support team on 01 5117222.
Screen 1
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I have forgotten my password for TEYIS
If you have forgotten your password for TEYIS, send an email to [email protected]. In your email please include your ‘Tusla Organisation
ID’. Alternatively you can call the Pobal Online Support team on 01 5117222.
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When I sign-in to TEYIS I am not seeing the TEYIS homepage
Screen 1
1. If you see this screen, click on the ‘x’ on the top right hand side of your screen (see screen 1, arrow 1 above). Then click on the link to the TEYIS
system.
2. If after following step 1, the system continues to display this screen, you can send an email to [email protected]. Alternatively you can
call the Pobal Online Support team on 01 5117222.
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I am getting an error screen with a hand on it
1. If you see this screen, click the back arrow at the top of your screen.
Screen 2
2. If after following step 1, the system continues to display this screen, send an email to [email protected]. Alternatively you can call the
Pobal Online Support team on 01 5117222.
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I am getting a time zone message
1. Click on the ‘Set the time zone for your calendar’ as indicated by the arrow on Screen 1.
2. A screen similar to Screen 2 is displayed.
Screen 1
3. Select the appropriate ‘Time zone’, as indicated in Screen 2 below.
4. Select the Save button.
5. Sign – in to TEYIS again, using this link.
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Screen 2
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I am having a problem uploading a document, it says the document is too big.

Before you can upload a document into TEYIS, please check that the size of the document is less than 2mb (this is the same as 2000KB).
See picture 1 below, the Outdoor Plan is 17KB. There will be no problem when you upload a document this size into TEYIS.
Picture 1
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However if you have a document that is more that 2mb/2000KB, you will need to make the document 'smaller'.
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What are your options: (i) split the document into a number of documents or (ii) copy and paste your document into a Word document.
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Is your document a photograph?
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Photographs are typically very large files (ie. greater than 2000KB) and will not be accepted by the TEYIS system.
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However, photographs that are ‘tiffs’ can be converted into smaller files. Click on this website for assistance in converting your
photograph files into smaller files.
There are red error messages on my registration application form (RAF)

The red messages indicate where there is missing information or incorrect information on your RAF. To correct the issue, just click into the
red message and the system will bring you to the area of the RAF where the issue is located. See Picture 1.
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All of the red messages must be resolved before you can 'submit' your RAF to the Tusla team for review.
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Picture 1: system will display red error messages if there is incomplete information on your application
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When all the validation errors are resolved, the system will display a green message that states that there are no validation errors. You can now
pay your registration fee.
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I am having a problem with paying my registration fee in the Worldpay system
If you are experiencing an issue with your credit card, the TEYIS support team unfortunately cannot assist you. You must contact your bank with credit card
related issues.
I have paid my registration fee but I cannot submit my registration application form
If you are experiencing this issue, you can call the Pobal Online Support team on 01 5117222 or contact the team via email on [email protected]. In
your email please include your ‘Tusla Organisation ID’ and ‘RAF ID’.
Will I get a receipt after I pay my registration fee?
Yes, you will receive an email from the payment system. The payment system is called WorldPay.
How do I print my registration application form (RAF)?
You must first be logged into the TEYIS system. You can print your RAF at any time from the TEYIS system. Click on the button called 'Print RAF' at the top of the
screen. See picture 1, arrow 1 below. Note that the system will print the RAF with the information that you have recorded on the RAF at that point in time.
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Picture 1: Print RAF
What happens after I submit my registration application form (RAF)?
After you submit your RAF, the Tusla team reviews your RAF and uploaded documents. If there is an issue with the information on the RAF or with a
document that you uploaded, the Tusla team will send you an email. The email will describe the issue(s) that the Tusla team found on your RAF
and/or evidence documentation. You will reopen your RAF, correct the issue and resend your RAF to Tusla for further review. When the Tusla team
approve your RAF and evidence documents, an inspection will be scheduled to visit your service.
I have a non-technical question, who should I contact?
For non-technical questions you can contact the Tusla Registration Office via email on [email protected] or by phone at 061 461344.
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I have a technical question on the TEYIS system, who should I contact?
If you have a technical question, send an email to [email protected]. In your email, please include your ‘Tusla Organisation ID’.
Alternatively you can call the Pobal Online Support team on 01 5117222.
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