Employee Orientation
to CONCERN® Services
• CONCERN is a part of the Corporate Health
division of the TriHealth Healthcare
System.
• We provide a range of services, including
assessment, referral, short-term
counseling, crisis intervention, work/life
services, management consultation,
individualized parent and lifestyle coaching,
and absence management.
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®
CONCERN
Part of the Corporate Health Division of TriHealth
CONCERN
OCCUPATIONAL SERVICES
HEALTH
CENTERS
PREVENTIVE
HEALTH
SERVICES
SHARE
NURSE
PROGRAM
EXECUTIVE
HEALTH
PROGRAM
FITNESS
CENTERS
TRIHEALTH
PAVILION/
INTEGRATIVE
HEALTH
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SELF-REFERRALS
• Free, confidential counseling is
available for all employees and
their family members.
• The employee, spouse or
dependent calls 513-891-1627
or 1-800-642-9794 outside the
Cincinnati, OH area.
• A case manager conducts a
brief phone assessment and
assists the caller to obtain an
appointment with an
appropriate clinician.
• Convenient times and locations
are offered.
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CONCERN PROVIDES ASSISTANCE WITH…
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Family conflict, marital, parenting concerns
Work-related problems
Loss, grief issues
Eldercare issues
Emotional adjustments
Retirement planning
Illness, aging concerns
Any work/life issue
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EAP BRIEF INTERVENTION
• For many life issues, brief
counseling is sufficient for
employees/family members
to resolve presenting
problems.
• When more specialized or
on-going treatment is
indicated, a referral will be
made into the employee’s
behavioral health benefit or
to an appropriate community
resource.
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CONCERN’s ONLINE SERVICES
www.concernservices.com
• CONCERN WorkLife
Services
• My CONCERN
Parent Coach
• Ask-A-Counselor®
• Online registration
for seminars
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CONCERN WORKLIFE SERVICES
• WorkLife Services are…
– Confidential
– Available around the clock, every day of the year
– Accessible on the web, through the CONCERN
Worklife Services link
– Free to employees of CONCERN companies and
their dependents
– Bilingual-many content areas are available in
Spanish
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CONCERN WORKLIFE CONTENT
CATEGORIES INCLUDE:
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Child Care and Parenting
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Aging
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Adoption
Child Care
Education
Developmental Stages
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– Healthy Eating
– Medical Care
– Health for all Ages
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Personal Growth
Relationships
Families
Mental Health
Addiction and Recovery
Working
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Caregivers
Seniors
Adults with Disabilities
Home Health Care
Balancing
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Thriving
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Effective Manager
Training and Development
Career Transitions
Workplace Productivity,
Safety, Stress and Diversity
Living
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Financial
Legal
Safety
Fraud and Theft
Home Buying/Selling
Leisure Time/Travel
Pets
Resource Locaters for child care, elder
care, pet sitting services, and more 12
My CONCERN COACH
Parenting
• Parenting made simple
• Quick and convenient access,
24 hours a day 365 days a year
• A one-stop parenting resource
• Personal attention, with a
tailored plan of action
• Just what you need, when you
need it, with a human touch
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Ask-A-Counselor
Ask-A-Counselor , a confidential service
located on CONCERN’s website,
www.concernservices.com, is designed to
provide practical information and assistance
for problems of daily living.
Through encrypted email communication, you
can ask your question and you will receive a
private response to your inquiry within two
business days from one of CONCERN’s
licensed professionals.
Go to CONCERN’s website;
www.concernservices.com
Click on ‘Ask-A-Counselor
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MY LEGAL CONCERNS
What Legal Services are Available?
Access to a scheduled meeting with an in-person
attorney; or immediate access to attorney via
telephone (Telephone Advice Attorney Network) for up
to 30-minute consultation, at no charge, around a
variety of common legal issues
Consultation consists of an analysis of
the situation and advice on how to proceed.
There is no document review or creation
during this free consultation.
25% discount (certain exclusions apply)
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MY LEGAL CONCERNS
Adoption
Child Custody
Child Support
Credit or Debit
Issues
Criminal
Divorce
DUI/DWI
Elder Law
Estate Planning
Grandparents’
Rights
Guardianship or
Conservatorship
Immigration
Injury
Insurance
Landlord/Tenant
Medical
Malpractice
Medicare
Name Change
Nursing Home
Power of Attorney
(POA)
Probate
Real Estate
School Issues
Social Security/
Disability
Taxes
Traffic Tickets
Trusts
Wills
Most common types of law employees need:
Family Law, Criminal, Bankruptcy, Adoption, Elder Care,
Wills, Trusts, Estate Planning, Consumer Issues
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MY LEGAL CONCERNS
Discount
If you choose to retain the in-person referred attorney, you receive
a *25% discount off the attorney hourly fee for most types of law
(criminal, bankruptcy, immigration have discounted flat rates).
*The 25% discount excludes any retainer fees, court fees, filing fees,
administrative charges, investigative fees, or discounts for flat rate fees.
Types of Issues not Covered:
Employment-related for employees and
family members, own business, class
action lawsuits, and taxes.
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MY FINANCIAL CONCERNS
What Financial Assistance is Available?
Access to free, telephonic-only financial education on a
variety of consumer issues:
Bankruptcy
Budgeting (to cope with
reduction in household
earnings; to reduce debt; to
save; household budgeting)
Buying a home for the first
time
Foreclosure prevention
Major life event planning
(wedding, adoption, divorce)
College fund planning
Credit card debt (lowering
rates; consolidating debt)
Credit card fraud
Financial planning
Retirement planning
“Strategies” financial
planning with CFP
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MY ID THEFT CONCERNS
What ID Theft Recovery Services are Available?
Provides basic education from a legal/financial consultant to
support employees in their efforts to restore financial identity or
avoid identity theft
Service is available Monday - Friday 8 am - 9 pm Eastern
Free Identity Theft Packet
• The Identity Theft Protection Guide: Safeguard Your Family,
Protect Your Privacy, Recover a Stolen Identity
• The Federal Trade Commission’s “Taking Charge” (brochure)
• The Federal Trade Commission’s “ID Theft Affidavit form”
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EMPLOYEE ENRICHMENT TRAINING
Free Seminars for our CONCERN customers
• Registration By Phone
Call: 513-977-2165
• Online Registration: www.concernservices.com
– Click the ‘Enrichment Seminars’ link on the home page.
– Click ‘Sign Up Online’ to the right of the training topic.
– Complete the registration form and click the send button.
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2014 Employee Training
Resilience
January 9 and January 15, 12:00-1:00pm, Live Webinar
Managing Your Mood without Using Food
April 18 and April 22, 12:00-1:00pm, Live Webinar
Building Customer Loyalty Through Good Customer Service
July 9 and July 16, 12:00-1:00pm, Live Webinar
Positive Psychology: What Makes Us Happy?
October 15 and October 17, 12:00-1:00pm, Live Webinar
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For any service or questions
Call 513-891-1627 or 1-800-642-9794
or check our web site
www.concernservices.com
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