Big Brothers Big Sisters of Warren & Clinton Counties
Position Description
SCHOOL-BASED MATCH SUPPORT SPECIALIST
(part-time, 15-30 hours per week)
Position Summary
Essential to the mission of Big Brothers Big Sisters, this position is responsible for the
volunteer and child enrollment and matching process, and for the support of their matches.
These functions will be conducted with a high-level of customer service, focusing on child
safety, volunteer options, and quality, while executing a high degree of independent judgment
when utilizing BBBS standards and practices. The successful Match Support Specialist will
produce positive outcomes in the following areas: volunteer and youth yield and processing
time, match retention and contact rates, average match length, volunteer rematch, customer
satisfaction, and volunteer inquiries.
Job Qualifications
Bachelor’s degree in social work or related field from an accredited school. Experience in
casework practices and principles preferred. Assessment and relationship development
experience with child and adult populations. Understanding of child development and family
dynamics; understanding of community organization, community socio/economic issues, and
resources. Must have a reliable car, valid driver’s license, and meet state required automobile
insurance minimums. Must be able to pass a criminal background check.
Required Skills and Abilities
Excellent verbal, written, interpersonal, and problem solving skills. Proficiency in Microsoft
Office (Word, Excel, Outlook). Ability to use time effectively and to focus on details.
Demonstrated administrative, organizational, and leadership abilities. Ability to relate to
multicultural environments. Emotional maturity, good judgment, integrity, flexibility,
dependability, and resourcefulness. Willingness to work in the office and at program sites.
Ability to work flexible schedule. Must be able to perform physical duties, such as carrying or
lifting objects up to 25 lbs. and setting up facilities, etc.
Position Responsibilities
Ensure high-level proficiency in applying child safety and risk management knowledge,
policies and procedures throughout all aspects of job functions. Identify child safety issues for
volunteers, children, and their families. Conduct volunteer enrollments, including individual
orientations, interviews, child safety education, assessments, and completion of all other
enrollment processes. Conduct client enrollments including parent/child interviews, child
safety education, assessments, and other enrollment processes. Assess and refer families
for alternative or additional services as needed. Conduct in-person match meetings between
Bigs and Littles. Supervise programs on site at designated schools. Maintain supervisory
schedule of program sites according to program policy and National Standards. Provide
support to matches and document all contacts with match parties in a timely manner.
Maintain educational activities and supplies in designated schools. Develop and maintain
positive relationship with school personnel. Prepare reports as requested. Coordinate
acquisition of school performance measures (GPA, absences, Outcomes, Evaluations,
Surveys, Questionnaires. Support agency fund raising and recruitment efforts.
Salary Range: $14.00 per hour
To apply: email resume and three references to [email protected].