Open Door Policy
(September 2014)
Welcome to Pinfold Street Primary School, where we operate an ‘Open Door’ Policy to
parents. The purpose of our Open Door Policy is to encourage open communication,
feedback and discussion. If you have any worries or concerns about your child’s
education we believe that it is far better that you come into school and discuss them,
either with the class teacher, Parent Support Advisor or with the headteacher, than to
allow things to go unresolved.
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Staff will listen to your concerns and behave professionally at all times. They will
endeavour to work with you to resolve any issues you may have. Staff will
always be fair to all parties. We ask in return that you are also fair, whether by
phone or face to face at the office parents are expected to treat staff with respect.
They are here to help you. It is in the best interests of our children to work
together.
We are able to maintain our Open Door Policy for visitors by requesting your
co-operation with the following rules:
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All visitors to the school must report to the school office upon arrival.
Parents wishing to speak with staff should ascertain their availability from Office
Staff or Mrs Sinclair. In most cases, this is a formality. In some cases, the
teacher may not be available for genuine reasons and a different meeting time
should be arranged.
Staff can be available for a maximum of 10 minutes for an Open Door meeting. If
you feel you need longer than this, please make an appointment to see the
member of staff at a mutually convenient time, stating the purpose of the meeting
request and an agreed maximum time.
At the beginning of the school day and during work hours, parents should not go
to classrooms without agreement from the headteacher.
At no time should parents or other visitors raise their voices at staff, especially in
front of children.
We do not tolerate threatening or abusive behaviour.
Any parent/visitor who behaves aggressively or violently will be asked to leave
the premises, the incident may be reported to Walsall Council and the police.
Anyone who misuses the Open Door Policy may be asked to leave the school
premises and future meetings will only be held after a prior appointment is made.
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