Peter Pan
and
Wendy
Ward
Parent Information
PAEDIATRIC UNIT
TELEPHONE NUMBERS
Hillingdon Hospital
01895 238282
Extensions:
3529 Peter Pan Ward
3532 Peter Pan Ward
3530 Wendy Ward
DIRECT DIALLING
Peter Pan:
01895 279529
Wendy Ward:
01895 279530
Children's Outpatients:
01895 279990
(Monday - Friday 9.00 a.m. – 5.00 p.m.)
Welcome to our Childrens’ Unit
Whether your child is admitted to hospital as an emergency or as a planned admission, it
can be a very worrying and confusing time for both parent and child alike. This booklet
has been put together to help you feel more at home.
Parent residency is welcomed, to facilitate this a parents bed is provided at each bedside.
Your child’s plan of care begins at the time of admission and continues through to
discharge. This programme will be devised in partnership with you and your family. We
encourage parents to participate in their child’s care.
The children’s unit can initially appear strange and unfamiliar. The aim of this booklet is to
alleviate some of your anxieties and answer some of your basic questions. During your
admission and especially the first 24 hours you will receive a great deal of information. If
you are unsure about anything please speak to your nurse. Some families find it useful to
write questions down when they come to mind so they are prepared when the doctors do
their rounds. Please ask if you need a pen or paper.
We ask that whilst on the children’s unit, that you take responsibility for your own
valuables where possible, keeping them with you at all times.
If you have been prescribed medication by your G.P., please give it to your nurse for safe
storage. You may access it at any time and please remember to take it home with you.
Should you require any further information please ask one of the ward team.
Thank you for helping in the smooth running of the ward!
PALS – Patient Advice and Liaison Service
As a patient, relative or carer, sometimes you may need to turn to someone for on-thespot help, advice and support. This is where the Patient Advice & Liaison Service (PALS)
can help you.
The PALS service will also give guidance on how to access the NHS complaints
procedures.
For more information please pick up a leaflet at the nurses station, which explains how
you can contact the service.
OVERNIGHT STAY
Chair-beds are available for those parents wishing to stay with their child
overnight; these are kept next to your child’s bed. We ask that during the day
these chair-beds be folded away to allow easy access to both sides of your child's
bed or cot. Also situated on the paediatric unit we have a bathroom and toilets for
the use of parents and visitors, there is also a parent's room that may be
available. Bed linen is provided, but you will need to bring your own personal
toiletries such as bath towel, face cloth, etc. We also ask that you bring your
child's own toiletries, bath lotion, etc., as these are not provided.
PLAY ROOM AND GARDEN
Both Peter Pan and Wendy Ward have a children’s playroom and garden area. The
playrooms are extremely well stocked with books, toys and games for all ages. Please
ensure the rooms are kept tidy, returning any toys, games or books that have been
removed from shelves. Children must always be supervised in the playroom and
garden area, patients by parents or staff, visiting children by parents or other
responsible adults.
Also available on the ward are various computers for the children to play on, these are
to be switched off at 9pm.
Both wards have a Play Leader who can help keep your child occupied during their
stay.
VISITING TIMES
Parents may visit their child at any time. Other visitors are welcome between 9am
and 8pm. However, special arrangements can be made in certain circumstances.
For the comfort of children who are very ill or have had surgery, we would be
grateful if young visitors could be closely supervised and noise kept to a minimum
level. Noise should always be at a minimum after 8pm.
Children of school age will not be allowed to visit in school hours unless
accompanied by a parent.
EDUCATION
Any children who are in hospital for more than 5 days will be referred to the pupil
support team from the local Education Authority. Tutoring will then be arranged as
appropriate.
KITCHEN
Food and drink is provided for children admitted to the ward, although parents and
visitors may bring in snacks such as crisps and biscuits. Unfortunately, the ward
cannot supply food for parents or siblings, however parents may use the kitchen to
make light meals or tea and coffee. A fridge for parents use is located in the kitchen.
Please ensure all food placed in the fridge is labelled clearly and removed on
discharge. A drinks machine is also available in the kitchen. Each drink costs 30p,
please ensure you have the correct money, as unfortunately the machine does not
give change. You can also purchase tokens for the machine at the nurses’ station. It
may be more economical for you to bring in your own supplies. If you do, it is
advisable to keep these supplies in your child's locker.
For health and safety reasons no children are allowed in the kitchen
at any time.
RESTAURANT
Choices Restaurant: The main hospital restaurant is situated on the lower ground
floor of the main Tower Block and is open from 7am-8pm Monday to Sunday,
supplying a range of traditional fayre.
The Main Reception Area also holds a cafe, shop and a cash machine (free of charge).
Cafe Ritazza offers speciality coffees with delicious breads and pastries, open from
8am-6pm Monday to Friday, and 11am-6pm at weekends. The newsagent is open
from 8am-8pm weekdays and 8am-6pm at the weekend.
Resident parents can obtain one ticket per meal from the nurse in charge. This ticket
eliminates a surcharge if handed to the cashier when paying for your meal.
WARD MEAL TIMES
Patient’s meal times are:
Breakfast
Lunch
Supper
8.30am
12.00 noon
5.00pm
Snack boxes are available for patients who have missed a meal, please ask the
nursing staff if you require one.
Prepacked bottles of milk and a small selection of jars can be provided for babies, e.g.
SMA, Cow & Gate, and Aptamail. Special feeds will be made daily in our ward milk
kitchen.
CAR PARKING
Main Car Park and Maternity
Car Park - Pay on foot (barrier)
Parking
0 - 10 minutes
No
charge
10 - 30 minutes
80p
30 minutes - 1 hour
£1.40
1 hour - 1 hour 30
£2.00
minutes
1 hour 30 minutes - 2
£2.50
hours
2 - 10 hours
£3.20
10 - 24 hours
£5.70
Over 24 hours
£16.70
Each additional 24 hour £16.70
period
All pay on foot machines will take
notes
Other Car Parks Pay and Display Parking
0 - 30 minutes
30 minutes - 1 hour
1 hour - 1 hour 30
minutes
1 hour 30 minutes - 2
hours
2 - 10 hours
10 - 24 hours
80p
£1.40
£2.00
£2.50
£3.20
£5.70
THERE ARE NO CONCESSIONARY TICKETS FOR PARENTS
PLEASE NOTE - a company called PACE operate a wheel
clamping process on behalf of the Trust. Any illegally parked
vehicle may be subject to the fitting of a vehicle clamp with a
release fee of £30.00.
Disabled drivers tickets can be validated at security or at the car park office located
outside outpatients on production of disabled badge.
Visitors of long-term inpatients can obtain concessionary parking permits available
with authorisation from ward managers.
1 week - £12.00
1 month - £25.00
TELEPHONE
Each bed space is provided with a TV & Telephone by ‘Patient Line’. The TV is free
up to 7pm. however you must register with the operator to use it. After the 7.00 p.m.
the TV will automatically turn off, if you wish to watch the TV after this time you will
need to pay by purchasing a patient line card. If you choose to watch your TV after
9pm please use the headphones provided, so as not to disturb younger patients.
Once registered your personal telephone number will be displayed at the bottom of
the TV screen. To phone out you must purchase a card (minimum cost £3.50).
Incoming calls to your ‘Patient Line’ phone are charged to the caller. You will only
pay for outgoing calls. The nearest public phone is located in the entrance lobby of
the Paediatric Unit, next to the ‘Patient Line’ card machine.
MOBILE PHONES
It is strongly recommended that mobile phoes only be used in the garden or entrance
lobby. The taking of photos with a mobile phone is strictly prohibited. Please think
about others when using your phone. Those people causing a disturbance will be
asked to turn their phone off.
UNIFORMS
Trained staff wear the following coloured uniforms:Purple
Matron
Navy Blue Sister
Blue:
Staff Nurse
Pale Blue: Health Care Assistants
Green:
Play Specialist
Staff on the paediatric unit may ware colourful tabards over their uniform.
Student nurses wear traditional dresses or tunics with navy trousers. Male student
nurses will wear white tunics and navy trousers.
SECURITY
We need your help to maintain a high level of security on the unit. The following are
areas where your help is required.
ENTRANCE
This will always be kept locked and will only be opened to allow named visitors in.
Please for the safety of the children on the unit do not let anyone into the unit as
you are either entering or leaving. Close the doors securely behind you and ask
those wishing to enter to ring the bell - they will only be granted entry if they can
name whom they are coming to see.
ON THE WARD
All staff will be wearing two forms of identification:
•
•
A security badge with their photograph on it
A badge with their name and job title on it
If anyone comes to see your child you do not know without this identification, please
ring the call bell by the bedside and a nurse will come and verify who the person is.
Under no circumstances allow strangers to remove your child from the ward. When
you leave the unit please inform your named nurse, or the nurse responsible for your
child, helping to ensure the correct level of supervision. Should you notice anyone
acting suspiciously on or outside the unit please inform a member of staff.
PROPERTY
You may decide to bring your child’s iPod etc into the ward so that they feel more at
home; this is at your own risk. All electric equipment, such as TVs must be checked
by our Estates Dept. The hospital and its employees are not allowed to accept
responsibility for any property left on the premises. We therefore advise you to keep
valuables on your person at all times or at home.
DOCTORS ROUNDS
The Paediatric Unit operates a ‘Consultant of the week’ system for all children
admitted under the care of the paediatricians. On admission your child will be
allocated a named consultant. This will be the ‘Consultant of the week’ unless your
child is currently under the care of a paediatrician. The Paediatric Unit has seven
consultant paediatricians:
Dr. R. Buchdahl
Dr. R. Ajitsaria
Dr. J. Menakaya
Dr. N. Barakat
Dr. A. Khakoo
Dr. F. Regan
Dr. M. Cruwys
Only 4 consultants operate as the ‘Consultant of the week’ – Dr. Ajitsaria, Dr.
Buchdahl, Dr. Barakat and Dr. Regan.
Dr. Menakaya, Dr Khakoo and Dr Cruwys are mainly based on the Neonatal Unit.
Approximate ward round times for consultants are:
Monday
Tuesday - Friday
9.00 a.m. to 12.00 noon
9.30 a.m. to 12.00 noon
Times of ward rounds can only be approximate, as the length of the rounds will
depend on the number of patients on the ward. However, every child admitted to
the paediatric unit under the paediatricians will be seen daily by a member of the
team.
CONSULTANTS
There are a number of other consultants who also look after children on the
paediatric unit. These include the surgical and orthopaedic teams. A member of
these teams will see the children most days, although due to the shortness of
admissions this may not be the consultant. Due to commitments on the adult
wards, theatre, outpatients department and casualty they have no specific ward
round times and can arrive at any time during the day. If you miss seeing your
child’s team and wish to talk to them, please ask your nurse to contact them.
CHAPEL AND CHAPLAIN
If you would like to talk to the hospital chaplain of your denomination, please
inform your nurse or the nurse in charge. The hospital Chapel is located on the
lower ground floor in the main hospital tower block. Within the Chapel area there
is an Islamic Prayer Room. The code for the door is available from security.
WHO IS THE NAMED NURSE?
PLEASE TAKE ADVANTAGE OF YOUR ENTITLEMENT
Many children and their families are not familiar with the term "Named Nurse". This
information is provided to explain the objectives of the named nurse and ensure the
best care is offered to children and families during their stay in hospital.
The Patients Charter requires each patient to be provided
with a named nurse. We are delighted to adopt this as
policy.
Your named nurse is accountable for your child's care in
hospital.
The name of your named nurse will be displayed above the
bed in the ward area, or on the door of the cubicle.
Your named nurse will be your advocate, give advice and
help with any problems. Please feel happy to approach
them.
Your named nurse will not always nurse you, however you
will have highly responsible nurses tending your child and
your named nurse will be updated on all care given.
Should your child need to be readmitted on the ward your
named nurse should remain the same. This will ensure that
you and your child will be able to relate to someone familiar.
Your named nurse will be well educated and experienced in
the paediatric field of nursing. Although qualifications will
vary, all named nurses will have the Registered Children's
Nurses Qualification. Some may also have diplomas and
degrees.
If, for any reason, you are not happy with your named nurse,
it can be discussed and another named nurse arranged.
If you have any further questions regarding the named nurse please discuss the
subject further with any member of staff.
ADMISSIONS TO HOSPITAL
WHAT YOU MAY NEED TO BRING WITH YOU
For yourself:
•
•
•
A book or magazine
Suitable change for telephone / drinks machine (30p)
Food (packed lunch)
•
•
•
•
Their favourite cuddly toy or comforter
Their own bottle / teacher beaker
Pyjamas
If your child is having an operation, loose clothing such as a
tracksuit or baggy T-shirt to travel in
Washing items & toothbrush
For your child:
•
PREPARATION OF CHILD AND FAMILY
Where possible, it is very important that children are prepared to come into hospital
or for procedures once admitted. We suggest that you talk to your child and explain
the reason for coming in and what will happen. Try to keep the explanation simple
but as truthful as possible, even if you do not tell your child all the details.
SUITABLE BOOKS FOR YOUR CHILD
“Going into Hospital” by Althea (Dinosaur Press)
“Zo Zo goes to Hospital” by M & H Rey (Chatto and Windus)
“Andres goes for an X-ray” and Andrew has a Blood Test” both by the NAWCH
Research Team (Abbotts Toys Ltd.)
“Paul in Hospital” by C. Jessel and H. Jolly (Methuen)
“Linda goes to Hospital” by Barrie Wade (A and C Black)
Your local library will have a large selection of books suitable for all age groups
coming into hospital
If you have other children please arrange for them to be looked after, including
those who may be returning from school. If you have a small baby, you may bring
the baby (and feeds) with you. Although we do not allow siblings to stay overnight..
The Hillingdon Hospital NHS Trust is a smoke free zone. This includes the hospital
grounds as well as indoors.
If you would like help or support to give up smoking, please contact:
Hillingdon Stop Smoking Service:
0800 169 7541
NHS Smoking Helpline:
0800 169 169
Date: 26/10/09
Review date: 26/10/10