Corporate Governance
Consolidated Financial Statements
BCA’s achievements and successful implementation
of the Bank’s business strategy relies upon reliable and
well-trained human resources. The contributions of the
Bank’s employees at all levels of the organization are the
key to delivering quality services to the customers and
maintaining the Bank’s solid position amid tightening
competition.
Through a combination of careful recruitment and
comprehensive professional development programs, the
Bank aims to enhance the skills and competencies of all
staff and to prepare high performing individuals for future
leadership roles.
BCA is committed to being an employer of choice. As
a token of recognition of the Bank’s commitment to
providing a conducive and productive work environment,
the Bank received Great Workplace Award from Gallup, a
global performance-management consulting company, in
2015. Of the thousands of companies worldwide, only 5%
or 40 companies received the award, and BCA was the
first in Indonesia.
Training and Development
BCA continues to renew and develop Bank training
programs for employees to remain in the forefront in
a dynamic business environment. Throughout 2015,
60,263 employees attended 1,905 classes, completing
a total of 248,368 training days. Training programs are
designed to enhance skills and knowledge of staff across
all Bank divisions including payment settlement services,
credit services, marketing, risk management and internal
control. In addition to in-house training, BCA provides
opportunities for employees to attend external training
programs in accordance with the specific requirements
of the employee’s area of expertise and in effort to provide
a framework for enhancing or developing new skills.
Corporate Data
To support the Bank’s strategy in enhancing relationship
banking, BCA holds ongoing training modules for the
development of specialized staff who are instrumental
in serving affluent and high net-worth individuals.
The program is also designed for the development of
customer service with extensive knowledge of the Bank’s
products and services to better provide information,
solutions and financial services appropriate to the needs
of customers. These development initiatives will allow the
Bank to enhance the quality of customer service through
the provision of comprehensive banking solutions.
In order to facilitate intranet training for employees, BCA
continues to develop e-learning, a technology-based
learning method easily accessible by all employees at all
levels of the organization without the constraint of time or
location. In 2015, the Bank enhanced its e-learning media
by adding new modules relevant to banking trends and in
line with ongoing business developments. The number of
e-learning participants reached 19,653 in 2015 compared
to 18,443 participants in 2014. In addition, the Bank
continues to develop Video-Based Training capacity for a
more interactive training experience.
To enrich the learning process, in 2014 BCA began
introducing gamification into bank-wide training
programs. This learning method makes use of educational
games for a fun learning experience to ensure that the
materials can be easily comprehended by the participants.
This method is appropriate and preferred by the younger
employees, who are generally millennial generation.
As part of employee self-development, in 2015 the Bank
held the BCA Innovation Award program as a platform
for employees to be creative in an effort to encourage
innovation both in developing banking services and
solutions and in improving internal processes. The
innovation concepts were first delivered in a Community
of Practice group discussion format—a forum for
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PT Bank Central Asia Tbk
2015 Annual Report