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Annual Review 2011/12
“A year of growing partnerships”
Greenwich & Bexley
community hospice
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Contents
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About Greenwich & Bexley Community Hospice
Message from our Chairman and Chief Executive
Highlights of 2011-12
Providing care to local people
Meet members of the team
Extending our reach
Supporting our care
Delivering care in partnership with the community
More partnerships with the community
Looking to the future
Sources of Income
Thanks
About Greenwich & Bexley
Community Hospice
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The Hospice is the foremost provider of specialist
palliative and end of life care within the London
boroughs of Greenwich and Bexley. Providing
high quality, compassionate care, advice and
support around the clock to help around 2,500
people annually to achieve the best possible
quality of life; the Hospice works with people
to plan their care around their individual needs
and supports people at any time between
diagnosis and bereavement.
Hospice care and support is provided in the
home, in care homes, at Queen Elizabeth
Hospital and at the Hospice to people with a
range of terminal illnesses – not just cancer.
Our team of staff and volunteers are specially
trained to use an approach which encompasses
the practical, clinical and emotional support
which patients, their families and carers need.
Everything we do with and for our patients helps
ensure they have confidence, choice and
control in their lives and that they are able to
live life to the full, no matter how much time is
left. As experts in end of life care we share our
expertise through our education programme,
working with GPs, district nurses, care home
and hospital staff to ensure as many people
as possible can benefit from good care.
It takes nearly £7 million per year to maintain
the Hospice’s services, and with only around a
third of our funding coming from the NHS we
rely on the generous support of local people,
businesses, organisations and community groups
to continue our vital work.
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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Message from our
Chairman and Chief
Executive
Since 1986 when the Charity was founded by
two amazing local people, Pat Jeavons and
Don Sturrock, the Hospice has grown from
strength to strength, it has expanded from a
small inpatient unit and day care facility to now
providing a multidisciplinary and integrated
specialist palliative care service with a focus on
care being delivered whenever and wherever it
is required, including at home. The Hospice has
had to make every effort to maintain its profile
in the communities that it serves, as our services
grow to keep up with increasing demand and
competition for charitable support increases.
We still have to work really hard to ensure that
people know that the Hospice is their local
charity and that we need their support just as
much now as in the early years.
In 2011/12 we improved our management,
systems and processes so that we continue to
use our resources as wisely and efficiently as
4
possible. Following a review of all aspects of the
organisation, the Hospice underwent a charitywide restructure to improve and streamline care
for patients and to control costs into the future.
Externally, the government’s health reforms
are moving on and, although it is not yet clear
the degree of impact that they will have on
care provision, changes to commissioning
arrangements and the squeeze on public
finances have already placed enormous
pressure on the whole system of which the
Hospice isTitle
a small
part. Our relationships with
Here
GPs, our local authorities, partner organisations
and other professionals are increasingly
important, and headway has been made in
developing these relationships in 2011/12. The
difficult economic climate is having an impact
on charitable giving, and we have particularly
noticed a negative impact on legacies, but it
has created some opportunities in other areas,
with a seemingly positive impact on our retail
operation and volunteering.
The need and demand for Hospice services is
increasing with a growing ageing population
who are increasingly aware of their rights and
have need for the care we provide. With the
introduction of more flexible home-based
services, we are working with more people
from previously hard to reach groups.
The Hospice continues to lead the way locally
and nationally in improving care for people
at the end of life. Our recently developed
integrated care service, the Greenwich Care
Partnership is an example of how we are
working with others to provide quality home
care and support for dying people and their
families facilitating quality and greater choice.
The next year will no doubt present some new
challenges, but we look forward to continuing
to develop and improve so that Pat and Don’s
vision continues to be realised and developed
and their legacy remains into the future.
Dr David Robson
Chairman
Kate Heaps
Chief Executive
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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”
Thank you to the Hospice Team for the wonderful care and support they gave... We first came into contact with the
Hospice back in 2009, when one of the nurses came to visit us and to talk about the services on offer... from time
to time we received a phone call... just to see how (he) was doing... he did not need their services, but it was good
to know they were there. Then in November last year, (my husband) became very ill and the Hospice Team stepped
in... We both felt immediately reassured and confident that (they) understood the situation and he was in good
hands... and all the equipment that made things so much easier for (him), and finally by the Hospice at Home carers,
”
who looked after (my Husband) with such patience, kindness, care and skill during his last few days. All of this...
enabled him to remain at home, which was what he wanted.
Wife of patient, West Greenwich
Highlights of 2011-12
• We completed the refurbishment of our Day
Hospice and outpatient facilities supported
by a grant from the Social Enterprise
Investment Fund and NHS Greenwich,
enabling us to enhance the environment
for people who receive our care
• We began delivering care as part of
the Greenwich Care Partnership - a new
integrated service for Greenwich residents
• We were proud to be chosen by Councillors
Jim and Janet Gillman to be the Mayor’s
Charity in Jim’s Mayoral year
• We developed our rehabilitation service
helping patients maintain their dignity and
independence through group work and
1-1 support
• We reached out to more people,
particularly those from black and minority
ethnic communities and with a diagnosis
other than cancer by providing more
care in community settings and working
collaboratively with local care partners
• We implemented an Electronic Patient Record
system accessible throughout all of our
services, helping to integrate services, reduce
duplication and improve communication
among the team
• We reviewed Hospice management structures,
to maximise efficiency, integration and free up
resources to improve services for patients
• We continued to develop new streams
of voluntary funding by developing the
fundraising team and diversifying our
income streams
• We increased income from retail through
development of our existing shops and ebay
site, improving income from recycling and
opening a new unit in Erith.
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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Providing care to local people
- what we did during 2011-12
Specialist Community Services
In 2011/12 our Specialist Community Nurses
and Doctors made 4,616 visits to 1,389
people in their own homes. Nearly a quarter
of the people we visited had a diagnosis
other than cancer and of the 729 people
who died in our care, over half were able to
die at home, as was their wish.
Hospice Outreach
Our hospital support team based at Queen
Elizabeth Hospital, Woolwich continued to
play an important role in educating and
advising hospital staff as well as supporting
patients and their families in the hospital.
This year our small team made over 1,650
visits to 732 patients during their hospital
stay, a third of the people who were visited
had a diagnosis other than cancer.
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Greenwich Care Partnership
This year saw the introduction of a new
round-the-clock home care service
for Greenwich borough. Through one
telephone number, patients and carers can
access nursing and personal care, delivered
in partnership between the Hospice,
Marie Curie Cancer Care and Oxleas NHS
Foundation Trust. In the first 10 months of
operation the service provided support and
advice to 421 people and the new personal
care service provided by Hospice carers
provided 2,763 hours of care.
Rehabilitation
2011/12 saw the hospice rehabilitation
service enhanced by the appointment
of a Physiotherapist. Working with the
Occupational Therapist, the improved rehab
team enriched the wider Hospice team and
developed a rehabilitative approach for
those people for whom it was appropriate.
649 people were seen as outpatients across
Rehabilitation and Lymphoedema, half of
these had a diagnosis other than cancer.
The innovative and popular “Stepping Stones”
service for patients, carers and the bereaved
benefitted from the input of the rehabilitation
team with groups being offered as part of the
programme
of Here
events. In addition, for the first
Title
time, Hospice patients had access to art therapy
through a link with Goldsmith’s University.
Inpatient Care
During the course of the year we cared for 345
patients within Woodlands, our In-patient Unit.
For some people, their symptoms were hard to
manage and they required specialist assessment,
support and treatment, these patients stayed with
us to enable the team to assess their condition
and modify their medication or treatment in order
to relieve their pain and other symptoms and
enable them to be discharged home. For just
over half of the people who stayed with us this
year, their illness had reached the final stages
and they chose to stay with us for terminal care,
these patients were offered support and
symptom control so they could achieve the
best quality of life during their final days.
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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Day Hospice
In 2011/12 we received a grant from the Social
Enterprise Investment Fund to further develop
Shornells, our Day Hospice and outpatient
facilities as well as to purchase a new minibus.
During the course of the year there were 2,267
attendances to Day Hospice, an increase of
20% on last year. This facility is offered to those
who require our support but do not require
24-hour care.
Social, Psychological and Spiritual Care
During the course of the year we continued to
offer counselling support one to one and within
support groups, patients, relatives and carers
are offered counselling before and/or following
bereavement. In 2011/12 our new telephone
bereavement service offered support to 687
bereaved people.
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Our Hospice Social Worker provided advice and
support to patients and their families around
welfare rights, housing and family issues.
In 2011/12 she was supported by a Social Work
Student from Greenwich University.
To meet the spiritual needs of our patients, their
families, our volunteers and staff, a team of
volunteer Chaplains operate across all Hospice
services; links continued to be made in the year
with faith communities who have historically not
had an association with the Hospice.
Practice Development
The Practice Development team worked
within and outside the Hospice to educate
professionals and facilitate improvements in
care for people at the end of life. In 2011/12
we trained over 100 community nurses as well
as many staff working in the Hospital and in
local care homes. This training helps to build
staff confidence and enable more people to
achieve their goal of dying in their own home.
We can’t begin to express our gratitude for all the care, support, patience, understanding
and compassion you all showed to (him) while he was with you, and us lot too! You treated
(him) as if he were your own, and gave us the opportunity to just be with him, and enjoy
him in his last days... The Hospice is an amazing place, filled with very special people, all of
whom helped us through a very difficult time. Thank you.
Family of inpatient
”
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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”
Meet members of the team
Barbara Hurley-Tye, Team Leader Hospice at Home Team
Title Here
Barbara joined the Hospice in June 2011 to develop and manage the new Hospice
at Home Service; a community based team who provide individualised personal
care and support to people with end of life care needs in their own homes in the
Greenwich area.
“
I returned to the field of Palliative care after a break of fifteen years, hoping I could draw
on my professional and personal life experiences to develop a service that patients and
their families deserve. The past sixteen months have been a real challenge and required
hard work for the entire Hospice at Home team, who have shown great commitment and
enthusiasm for the success of the project. I’m very proud to be part of a team who strive
to always put the patient first, and are constantly looking at ways to improve the care and
service we provide.
The feedback we have received from professional collegues, patients and their families
has been very encouraging. One family visited by our service wrote after the loss of their
mother: “You always treated our Mum as the special person she was, and kept her dignity
and respect” another wrote “You made it possible for Dad’s last wishes, to pass away in his
own home”.
“
The measure of our team’s success to date is not just about meeting targets set by our
commissioners, but also the impact we have on people’s lives in helping them receive the
care they need in the place of their choice at the end of their lives.
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”
Wendy Doubleday and Kate Smith, Occupational
Therapist and Physiotherapist, Rehabilitation Team
Working at the Hospice, in Inpatients, Day Hospice and with
the Outreach service allows both of us to help enable and
Title Here
facilitate individuals’ abilities. Following assessment of need, we
can help support patients who want to be discharged home,
through home assessment and provision of equipment. It may
be that they need an individualised exercise programme to
help strengthen their muscles to keep them mobile, to learn
techniques to manage their breathing, or one of the many other
services we offer. Helping people to manage activities of daily
living, maintaining dignity and independence is a vital part of
what we help to support and it is great to work as a part of the
multi-disciplinary teams within these areas of service delivery.
We are also privileged to support Stepping Stones, offering help
and support to those who are patients, carers or bereaved,
through our bi-monthly drop in service, helped out by our
fantastic group of volunteers.
Rehabilitation in palliative care offers us the chance to support
”
those ‘here and now’ and we are delighted to be able to do
this within Greenwich & Bexley Community Hospice.
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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Extending our reach - what
we did during 2011-12
Care beyond cancer
The Hospice as a whole continues to increase
the number of people it cares for with a
diagnosis other than cancer, as shown right.
Some services have an even higher proportion
of patients who do not have a cancer
diagnosis, for example our rehabilitation and
lymphoedema services and our Hospital
specialist palliative care team.
Black and Minority Ethnic Communities
For a number of years, the Hospice has been
working hard to reach out to the whole
community, we continue to develop links
with leaders of black and minority ethnic
communities and our recent community
developments and our work in the hospital
have helped us to reach out to people who
may not historically have accessed Hospice
care. Our new electronic patient record system
will help us to gather complete demographic
data in the future.
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Cancer 71%
Motor neurone disease 1%
Other neurological conditions 2%
Dementia 2%
Heart and circulatory conditions 13%
Lung conditions 13%
Kidney disease 1%
Other 5%
White British 72%
White Irish 1%
Other White 2%
Mixed 1%
Indian conditions1%
Other Asian 1%
Black Caribbean 1%
Black African 2%
Other 1%
Not Stated 18%
Supporting our care what we did during 2011-12
Title
Here
Retail
activities
The Hospice has an extensive network of charity shops. In 2011/12 there were 15 shops spread
across our two boroughs. Despite the economic climate, our shops had a successful year with the
retail trading results showing a 14% increase in total income and an increase of 66% in profit terms.
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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“
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“
Words cannot
express our
gratitude to you
and your team for
the support and
guidance, help,
understanding
and care that you
gave to us and to
our Mum. We will
never forget you.
During 2011/2012 the Lottery continued to
be an important source of income to support
our care. The sale of single lottery tickets,
particularly in our shops has boosted income
on top of lottery members. The introduction
of a “rollover” prize generated awareness of
the lottery, encouraging additional ticket sales
and maintaining our regular player base. 2011
saw the launch of our two annual bumper
draws, combined the summer and winter draws
generated over £51,000 towards the vital care
and support we provide.
“
Daughter of community patient,
Thamesmead.
Lottery
Greenwich & Bexley Community Hospice Annual Review 2011/12
2010/11 |
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Delivering care in
partnership with the
community
The year saw an enormous amount of
change for our fundraising team; these
changes enabled existing income streams
to be strengthened and new initiatives to be
developed. We have attracted new supporters
as well as maintaining our relationships with
existing ones. The Hospice developed new
ways of communicating with the public,
including increasing the use of the Hospice
website and social media sites, Facebook
and Twitter. As a result of all of these changes,
we were pleased that the overall growth in
voluntary income was 17%.
Legacies (when someone leaves us a gift in
their will) are a significant source of income
for the Hospice, but by their nature they are
very unpredictable and in 2011/12 our legacy
income, totalling £218,565 was only a third of
the previous year’s figure. Legacies continue to
be a crucial source of funding for the Hospice,
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and we hope to raise their profile through our
legacy campaign and our “Free Will Week”.
Individuals, schools, faith groups, clubs, pubs,
community groups, Freemasons and other
local organisations continued to demonstrate
their support by donating money and gifts in
kind as well as organising fundraising events
and activities to support our work. Events which
we actively organise continued to help foster
partnership and local community spirit.
More and more people raised funds individually
on behalf of the Hospice and we are extremely
grateful for their support.
Many businesses offered their help and support
by joining our local business partnership or
choosing the Hospice to be their charity of
the year. The Broadway Shopping Centre,
Bexleyheath continued to provide support in
various ways including agreeing to allow the
Hospice to operate the Centre’s Christmas
grotto and local branches of NatWest Bank
chose the Hospice as their charity of the year
and raised £27,349 to support our care.
Hospice patient, Carol Kadar,
launched her own appeal in spring
2011, sharing her story and informing
people in the local community about
how the support that she receives from
the Hospice has helped her regain her
quality of life. Carol’s appeal raised
£9,872.70 for the Hospice.
Community Nurse Sarah Parker
launched an appeal in September
2011 to raise additional funds to
support the cost of our nurses.
The campaign raised £11,000.
• A total of 2,561 in memoriam donations were made
in 2011/12, making up a contribution of £238,032.97
towards the cost of local Hospice care.
•400 cyclists took part in our annual sponsored
cycle in October raising a total of £17,556
•29 people ran the London Marathon on behalf of
the Hospice in April 2011 raising a total of £31,258
•260 people took part in our annual sponsored
walk raising £14,748
• In June 2011, twelve Hospice staff, including
the Hospice Chief Executive and several nurses
participated in a weekend of high intensity physical
training at GI Jane Bootcamp. Over £6,000 was
raised towards our vital work.
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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More partnerships with the
community
Volunteering
The Hospice benefitted from the support of a
large number and diverse range of volunteers.
Volunteers brought their time and expertise as
well as their personalities and life experiences,
helping to create the special atmosphere that
exists within the Hospice.
Volunteers worked in all areas of the organisation;
they include trustees, drivers, gardeners,
fundraisers, shop workers, receptionists,
counsellors and therapists to mention a few.
In excess of 531 people volunteered in 2011/12
and collectively they gave over 75,000 hours
of time. This equates to 44 full time workers for
a year, or a financial donation equivalent to
approximately £530,000. This was a considerable
contribution and added real value to every
aspect of our work. We are proud and greatly
encouraged to have had such a wide range of
volunteers offering their time to us, ranging from
teenagers to people in their 90’s.
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“For every ounce of energy it takes to be a
volunteer I get it back quadrupled. There are two
reasons for this. The first is having the opportunity
to work alongside staff and fellow volunteers
who dedicate their life to providing the highest
standard of care. The second is the privilege of
helping people come to terms with their life’s
experiences. Both opportunities are humbling.”
Gloria Dillon-White – Volunteer Counsellor,
Stepping Stones
Increasingly, young people are choosing to come
to the Hospice for work experience, enabling
them to have a greater understanding of our work
and the various opportunities available within the
organisation, they also help us to raise our profile
further in the local community.
This year we also had a number of volunteers
through back to work schemes as a volunteer
placement for someone who is looking for work
can often help them develop their confidence,
knowledge and skills as well as allowing the
Hospice to benefit from existing experience and
skills such as IT, administration or people skills.
“Volunteering at the hospice was a great
opportunity for me to enhance my skills, develop
new ones and enabled me to support my local
community and a cause I feel passionately
about. Thanks, in part, to volunteering at the
Hospice I was able to successfully apply for
an admin position here, it has given me more
confidence and a greater insight into the work
the organisation does.” Denise Moody – former
administrative volunteer, education department
Volunteers from Christ Chapel Ministries in Abbey Wood
In December 2011 Joan Hallock was
awarded a National Health and Social Care
Volunteering award by Age UK in recognition
of her outstanding contribution in delivering
information and advice to Hospice patients.
Joan joined the Hospice in 1995 as a volunteer
fundraiser and five years later, helped set up
‘Stepping Stones’. Within this service, Joan
also set up a ‘Helping Hands’ team to provide
benefits support and guidance to patients,
families and carers. The service has helped
hundreds of people over the past 10 years.
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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Looking to the future in 2012-13 we will:
•Continue to invest in the development of our
fundraising activity in order to achieve greater
financial stability including building Hospice
reserves to meet our 6 month target
•Ensure quality across all of our services through
better monitoring and service user involvement
•Continue to develop our care services to keep
up with demand in the local area, including
further development of our integrated care
service, volunteer befriending and advance
care planning to support our increasing number
of patients who wish to remain at home. We will
also continue to work towards 24 hour admission
to our inpatient unit, in order to further develop
our seamless care
•Continue to develop volunteering across the
Hospice to ensure we respond positively to
external opportunities and value our existing
volunteers across the whole organisation
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•Build upon our estates strategy, ensuring our
buildings continue to meet the future needs of
the organisation and our patients and where
possible, to reduce our environmental impact.
To include the launch of a capital appeal to
enable further development of our rehabilitation,
education and community services
•Develop new information resources to better
communicate with the public and professionals
and to ensure that our patients/prospective
patients are able to access appropriate care
when they need it
•Continue to develop the education we provide
to meet the needs of health and social care
professionals
•Open a new retail unit and trial a House
Clearance service as another stream of income.
“
“
• To all the staff at Woodlands, Thank you for the help and
care, I have improved so much it has been remarkable.
Patient of Woodlands, Inpatient Unit
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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Sources of Income – 2011-12
Where our money came from
Where our money came from 2010-11
General donations 13%
Charity shop income 21%
Legacies 3%
Grants received 2%
Lottery 3%
Other income 1%
NHS income Greenwich
Care Partnership 11%
NHS income Specialist
Palliative Care 35%
NHS Greenwich Capital
Grant 11%
General donations
£945,959
Charity shop income
£1,525,421
Legacies
£218,565
Grants received
£164,948
Lottery
£250,377
Other income
£104,960
NHS income Greenwich Care Partnership
£800,000
NHS income Specialist Palliative Care
£2,537,291
NHS Greenwich Capital Grant
£800,000
Total
£7,347,521
Where our money was spent in 2011-12
“
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How we spent our money
%
Raising Funds
£514,404 7
Running our charity shops
£971,294 14
Raising Funds 7%
Running a lottery
£148,943 2
Running our charity shops 14%
Providing Specialist Palliative Care
Running a lottery 2%
Providing Specialist
Palliative Care 66%
Running the Greenwich Care
Partnership
Running the Greenwich
Care Partnership 11%
Total
£4,637,546 66
”
£767,743 11
£7,039,932 100
“
Our Reserves Policy
We aim to retain a level of free reserves equivalent to 6 months running costs. At 31
March 2012 our free reserves amounted to £2,438,032, equivalent to running costs for
2011/12 of approximately 4.4 months. The Trustees will strive to maintain free reserves to
the target level as stated above. A full set of our accounts can be viewed on our website
www.communityhospice.org.uk
“
• I want to write to thank everyone at the
Hospice for their exemplary care and kindness,
for all of us, when my Dad was dying last
month. You gave him back his dignity; he lost
his fear; and he, and we, had a few precious
days to savour the last of his life. It was, for
“
all its sadness and its soonness, the death I
would wish for anyone I loved.
Daughter of community patient, Blackheath
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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£10
pays for a walking stick to promote independence for somebody returning home from the Hospice
£25
will provide a patient on our inpatient unit with lunch for one week
£35
covers the cost of a special compression sleeve for a patient with lymphoedema
£50
helps us to provide telephone support to a bereaved person
£100
funds an assessment and intervention by our Physiotherapist
£600
funds a course of six counselling sessions
£1,000 supplies the inpatient unit with medicines for 5 days
£1,500 supports patients, carers and the bereaved for one month in Stepping Stones
£3,300 funds a 3 day course for 10 care home staff
£5,000 will sponsor a community nurse for a month supporting around 25 people and helping them to
spend their last days or weeks at home, in familiar surroundings and with family and friends
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We simply couldn’t continue our vital work without the
support of our generous and loyal supporters and volunteers.
We cannot list everyone here but special thanks go to:
Individuals
Carol Kadar
Clive Bennett, Pearly King of Woolwich
Gwen Jones, Pearly Queen of Greenwich
Mayor & Mayoress of Greenwich, Jim and Janet Gillman
Businesses
ASDA
Broadway Shopping Centre
Ferndale Foods
Furnitubes
Gallions Housing Association
GI Jane Bootcamp
James Gregory
Natwest SELkent team
RBS Wealth Management
Roy’s Stores
St John’s Ambulance
Sumac
The Marriott Hotel, Bexleyheath
TG Baynes
Community Groups
Crook Log Over 50s Swimming Club
Trusts and Foundations
Albert Hunt Trust
Axis Foundation
Burdett Trust
Comic Relief
Co-operative Community Fund
Joan Seeley Pain Relief Memorial Trust
Percy Bilton Charity
Social Enterprise Investment Fund
Thomas T Horne Memorial Trust
Freemasons
Freemasons Grand Charity
Sydney Lodge No829
The Crofton Oak with Shooters’ Hill Lodge No 4277
Severndroog Castle Lodge No8677
Elfrida Lodge No4497
Rotary Clubs
Rotary Club of Eltham Phoenix
Rotary Club of Erith
Rotary Club of Sidcup
Rotary Club of Greenwich
Rotary Club of Woolwich
Thank you
www.communityhospice.org.uk
If you would like to know more about raising funds
or volunteering for the Hospice please contact us
on [email protected] or call 020 8319 9230
Greenwich & Bexley Community Hospice Annual Review 2011/12 |
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For further details of
Greenwich & Bexley Community Hospice:
email us at [email protected]
call us on 020 8312 2244
visit us at www.communityhospice.org.uk
write to us at
185 Bostall Hill
Abbey Wood
London
SE2 0GB
Greenwich & Bexley
community hospice
Greenwich & Bexley Community Hospice. A company limited
by guarantee. Registered in England and Wales No. 2747475.
Registered office:185 Bostall Hill, Abbey Wood, London SE2 0GB.
Charity No.1017406
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