GENERATING CAPITAL MARKETS IMPACT
CIO office 40% more efficient by
reimagining technology processes
The Challenge
40K
Existing ITSM solution had
grown uncontrolled to about
40,000 workflows
Multiple tools used across
the organization often
providing similar services
Annual license cost running
into multimillion dollars
Nonstandard, complex
overlapping processes
resulting in delays in
service delivery
The Solution
CONSOLIDATION
OPTIMIZATION
• 40,000 workflows reduced to 3,500
• Reengineered complex
global processes
• Multiple tools consolidated into one
STANDARDIZATION
• Further consolidation of workflows reducing them by an additional 70%
• Significant savings in migration
cycle time and cost
• Consulted and worked closely with each process owner
• Designed 50 standards and controls
• Standardized process catalogue and taxonomy
• Provided sustainable process and technology framework
• Launched change management initiatives to ease end user concerns
The Impact
$20 million $3 million
Savings in license costs of
around $20 million per annum.
$3 million in cost avoidance
by migrating reduced number
of workflows.
40%
Reengineered processes
provided efficiency
savings of 40%.
Genpact (NYSE: G) stands for “generating business impact.” We design, transform, and
run intelligent business operations including those that are complex and specific to a set
of chosen industries. Founded as a division of GE, we serve hundreds of long-term clients
including more than one-fourth of the Fortune Global 500 and employ over 68,000
employees in 25 countries, with key management and a corporate office in New York City.
For more information, visit www.genpact.com/home/industries/capital-markets or email [email protected]
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