November - December 2015
Volume 19 Issue 6
Community
Celebrates
Disney
Springs
It’s official: Downtown Disney is now
Disney Springs. This name change is an
important milestone as Disney Springs
continues to evolve, its growth creating a
positive economic impact on Central Florida.
“By the time Town Center is complete, this
expansion will have provided an estimated
1,200 construction jobs and added more
than 4,000 operational roles, while providing
new business opportunities and generating
significant tax revenue for our community,” said George
A. Kalogridis, president of Walt Disney World Resort.
Drawing inspiration from Florida’s waterfront towns and natural beauty, Disney Springs treats
guests to a one-of-a-kind Disney experience amid beautiful open-air promenades, flowing springs
and waterfront charm. The area will include four interconnected neighborhoods: The Landing,
Marketplace, West Side and Town Center. When Disney Springs is fully completed in 2016, the
number of shopping, dining and entertainment venues will increase from the current 75 to more
than 150.
New to Disney Springs is The Landing, home to unique shopping locations and memorable dining
experiences. Coming soon, Town Center will be a diverse mix of retailers – including premium,
affordable luxury and fast fashion options – and unique restaurants.
CONTINUED ON PAGE 6...
EMPLOYEE NEWS
WELCOME ABOARD
Corinne “Cori” Brown has joined the Hello!
Arizona team as Sales Coordinator. Cori’s
background includes working at Table Tops Etc. in
Arizona and Mathew Roberts Design, an event and
interior design company in New York. For the past
four years, Cori has been a director, choreographer
and dance teacher for the Valley Youth Theatre.
Cori has a passion for events, learning about
destination management from the ground up, and
communicating effectively in a team environment.
Morgan Knox has joined Hello! Florida as a Sales
Coordinator. Morgan came to Hello! in the summer
of 2015 with a Bachelor’s degree from Florida State
University. She immediately established herself as
an energetic and thoughtful member of the team.
She says, “One thing I like best about my current
role is fostering new relationships in the industry. I
also love being able to utilize my creative skills and
come up with new and exciting concepts.”
Hello! Arizona welcomes Kayla Borcherding
as Sales Coordinator. Kayla recently moved to
Arizona from Iowa, where she graduated with a
Bachelor of Science in Event Management. She has
experience working as a hotel front desk attendant
as well as assisting at Iowa State Conference
Planning and Management. Kayla is eager to learn
the destination management world and looks
forward to becoming even more familiar with the
Phoenix area to better sell Hello!’s services.
Ebon’e Morris has joined Mears Transportation
Group and Hello! Florida as a part-time
Receptionist in the Vineland office. Her sunny
personality and cheerful voice make a great first
impression, both on the phone and in person.
She is a graduate of the University of North
Florida, and she is excited about continuing
her customer service career with our company.
Welcome, Ebon’e!
We welcome Rebecca Cerullo to Hello! Florida
as a Sales Coordinator. A Pennsylvania native,
Rebecca is ecstatic to join the Hello! Florida team.
With a B.S. degree in Hospitality Management from
the University of Central Florida, she brings more
than five years of industry experience to the Sales
Coordinator role. Her love of events has taken her
across the globe - including the glamorous Cannes
International Film Festival in southern France. No
matter where she travels, Rebecca loves “creating a warm welcome
and going above and beyond.”
Melissa Collier returns to the Hello! Florida team as
Executive Assistant to Paul Mears III. She graduated
from UCF with a Marketing/Communications
degree and has more than 10 years of experience in
Event Planning, Marketing and Sales. She worked at
Hello! Florida from 2006-2010, then left to become
a stay-at-home mom to her twins. For the past
two years, Melissa has been running a bridal and
corporate hair and makeup agency (M3 Makeup),
where she enjoyed partnering with Hello! on several events. She is
excited to be back on the Hello! Florida team and looks forward to
bringing her experience and talents to the position.
Hello! Florida welcomes Saraya Diraimondo as
Sales Coordinator. Saraya is originally from New
Jersey but moved to Florida when she was in middle
school. She earned a Bachelor’s degree in Event
Management from the University of Central Florida.
Before joining Hello! Saraya worked in event
management for a major convention hotel and also
with a catering company based out of Orlando. The
thing Saraya loves most about her job is creating
relationships with the many Hello! vendors, and the fact that every
day is different.
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MEARS IN M OTION NEWSLETTER • November - December 2015
Senior Account Executive Sarah O’Donnell has
joined our Hello! Arizona team. Sarah brings
more than 11 years of DMC experience and has
successfully mastered the roles of sales coordinator,
account manager and account executive for two
of our largest competitors in Arizona. She is an
outstanding addition to our office and is excited to
combine her DMC experience with Hello!’s ideals.
Sarah is originally from Idaho, but now resides in
Scottsdale with her family.
Hello! Florida welcomes Orlando Reyes as a Staff
Accountant. He graduated from the University of
Puerto Rico in December 2012 with a Bachelor’s
Degree in Finance. Orlando spent six years working
as a Junior Accountant with D&M Accounting
Service in Puerto Rico, and another year working in
corporate accounting. He brings all this experience
with him and we are very excited to have him as
part of our Hello! Accounting team.
We welcome Chelsea Smith as Hello! Florida Sales
Coordinator. Chelsea joined us in the summer of
2015. Born and raised in Orlando, she is a true
Florida girl. Chelsea’s first taste of event planning
was coming up with fun activities and parties at
her apartment complex in Gainesville, Florida.
She graduated from the University of Florida with
a Bachelor’s degree in Family, Youth & Community
Sciences, and she is enjoying applying what she’s
learned to her new job at Hello! Chelsea says, “I love that every day
at the office is something new and exciting!”
EMPLOYEE NEWS
ON THE MOVE
ON THE MOVE, CONT’D
Mears Destination Services is pleased to announce
the promotion of Steven Marchese to the position
of Client Service Manager. Steve started his career
with our company in 2013 as a Motor Coach
Operator, and has served as Manager on Duty at
Motor Coach Operations since August of 2014.
Steve has proven himself to be a go-to person
who consistently displays our core values, and
his background in aviation and customer service
will serve him well in his new role. In the Client Service Manager
position, he will also be training new hires in our van and motor
coach driver classes.
Gina Strazzara has been promoted from
Sales Coordinator to Hello! Arizona Product
Development Manager. Gina’s background in
events and communications led her to catch
on quickly to our structure and software. Her
keen intuition and organizational skills will
help her grow into this role easily. Gina’s
new responsibilities will be to lead the Sales
Coordinators in training and development, oversee
their schedules and duties in tandem with their Account Executive,
be the DMC Pro “go-to” expert, create tariffs and updates, conduct
research on new services and so much more. She is very excited to
get started.
Jessica Nagell has accepted the role of Hello!
Arizona Account Manager. Jessica worked in
operations at a Washington, D.C. destination
management company before moving to Arizona
and joining our team as a Sales Coordinator, so
this is familiar territory for her. Jessica has been
observing and assisting with programs whenever
opportunities arose since she started with us this
past winter. She will be gradually transitioning
into the Account Manager role, as she will still need to assist the
Sales Coordinator team with training for a few months. Please join in
congratulating Jessica on this new opportunity.
Hello! Florida welcomes Danielle Ogle to the
role of Sales Coordinator. Danielle joined the
Hello! Florida team as an intern in October 2014.
During this time, she learned the business and saw
firsthand how we work. Danielle graduated from
the Rosen College of Hospitality Management in
August 2015 with a degree in Event Management.
She is eager to apply her learning and see where
her new career with Hello! will take her.
Natalie Ryker (formerly Sheahan) has taken on the
role of Operations Manager for the Hello! Arizona
office. She came to Hello! in September of 2012
with three years of professional experience in
special events. As a self-described perfectionist, her
careful attention to detail will serve her well in the
Operations Manager role. She also enjoys using her
strong organizational and communication skills to
ensure client satisfaction. Congratulations, Natalie.
Susan Smirnow has been promoted to Senior
Account Executive with Hello! Washington, D.C.
Susan joined Hello! in 2011, and her dedication
to her team and her clients is remarkable. We are
so proud of all that she has accomplished. Cheers
to Susan; we can’t wait to see all of the wonderful
things that are yet to come for her!
CONDOLENCES
Director of Motor Coach Maintenance
Jon Lee passed away suddenly on
September 5, 2015. Jon joined Mears in
April, 2007. We extend our sympathies
to his family, friends and colleagues.
BABY ANNOUNCEMENT
Hello! Florida Account Manager
Ricky Plokhaar and wife Jaimie
welcomed a baby boy on
September 6. Chase Plokhaar
weighed 9 lbs., 11 oz. and
measured 23 inches.
OIA CUSTOMER SERVICE AWARDS
Congratulations to Taxi Starters Imre Varga
and Phanior Alcena on being recognized
for their Excellent Customer Service at the
Orlando International Airport. By providing
outstanding service and going the extra
mile for our guests, they have distinguished
themselves as exemplary representatives of
Orlando International Airport. They have
contributed to OIA’s reputation as one of the
world’s finest airports, and they have represented Mears in a positive
and professional manner. Imre and Phanior were recognized at a
recent celebration honoring OIA service award recipients.
M EA RS IN M OTIO N N EW SLETTER • N ovem ber - De c e mbe r 2015
3
EMPLOYEE NEWS
10 YEARS
25 YEARS
Vera Laflamme
Motor Coach Cashier
Pamela Ocaña
Administrative Support Manager
Cher Brutus
MDS Customer Service
Supervisor
Tina Fawls
Hello! Florida
Field Staffer
George Gainey
Motor Coach Operator
20 YEARS
Dennis Greene
Motor Coach Operator
Angel Del Rio
Motor Coach Mechanic
Diane Georgevich
MDS Accounting
15 YEARS
Kathryn Hughes
Hello! Florida
Account Executive
Kathleen Apsley
Hello! Florida Field Staffer
Cathy Larson
Human Resources
Administrative Assistant
Judy Ray
Hello! Florida Field Staffer
The Quality Suites
(computer code #790) is now
Canada Drive Hotel
7400 Canada Ave.
Orlando, FL 32819
407-363-0332
Shuttle Zone 3
Luxury Vehicle Zone 130
Taxi Zone 801
4
Wilbur Houston
Hello! Florida Field Staffer
MEARS IN M OTION NEWSLETTER • November - December 2015
Peggy Nance
MDS Sales Coordinator
Barbara Rose
Hello! Florida Field Staffer
The Travelodge International Drive
(computer code #767) is now
Heart of I-Drive Hotel
7200 International Dr.
Orlando, FL 32819
407-313-1100
Shuttle Zone 3
Luxury Vehicle Zone 130
Taxi Zone 801
EMPLOYEE NEWS
5 YEARS
Patti Ahrendt
Hello! Florida Field Staffer
Aimade Ainane
Shuttle Van Driver
David Anderson
Motor Coach Operator
Susan Ayars
Manager, Airport Operations
Gilberto Cardoze
Motor Coach Mechanic
Craig Cooper
Motor Coach Operator
Priscilla Davis
Shuttle Van Driver
Pablo Comas Diaz
Hello! Florida Field Staffer
Michael Dutton
Director, Airport Operations
Francisco Garcia
Shuttle Van Driver
Danielle Guido
Hello! Washington D.C.
Senior Account Manager
Philip Horky
Director, Mears Global
Chauffeured Services
Jessica Jackson
Motor Coach Operator
Ian Kaufman
Operations Manager,
Luxury Vehicles
Brian Langdon
Hello! Florida Field Staffer
Simone McCallum
City Cab Radio Operator
David Mack
Motor Coach Operator
David Masse
CDL Instructor /
Motor Coach Operator
Timothy Steele
Motor Coach Operator
David Vilches
Motor Coach Operator
1 YEAR
Gretchan Algarin, CCC
Judy Diamond, HF
Antonio Guzman, MDS
Marieldy Moya, CCC
Erick Rodriguez, MDS
Henry Aspilcueta, MDS
Kadijah Fisher, CCC
Adebanji Haastrup, MDS
Michael Murray, MDS
Froilan Ruiz, MDS
Sunshine Baker, HF
John Fletcher, MDS
Erin Helenthal, HF
Jessica Nagell, HAZ
Margaret Singleton, HTX
Johana Botero, CCC
Francine Fountain, CCC
Matthew Henry, HF
Davidson Oreste, MDS
Cortney Smith, HF
Daniel Brown, CCC
Maria Garcia, CCC
Janae Howard, CCC
Jaime Paez, MDS
Wilfred Texidor, MDS
Shannon Brown, HF
Pedro Gil, MDS
James Jackson, MDS
Stephanie Pate, HF
Robert Thompson, MDS
Melissa Cintron, HF
Samantha Glock, HF
Ketra James, CCC
Miqueta Pender, MDS
Jackee Walker, HF
Bradley Craven, MDS
Tasheima Goins, MDS
Charles Miles, MDS
Rosa Perez, MDS
Katherine Wolf, MDS
Linda Crosswait, MDS
Katina Graham, CCC
Jasmine Miller, MDS
Carlos Rivera, MDS
M EA RS IN M OTIO N N EW SLETTER • N ovem ber - De c e mbe r 2015
5
LOCAL NEWS
...CONTINUED FROM PAGE 1
Disney Springs
With more exciting venues to come, new
options at Disney Springs now include:
Morimoto Asia
A one-of-a-kind dining experience from Chef Masaharu
Morimoto. This Japanese master chef’s first pan-Asian
restaurant provides flavors from across Asia with unique
exhibition kitchens showcasing the continent’s traditions.
Included among them are street-food stalls, Peking duck
carving and dim sum. Designed by STUDIO V Architecture
and located at The Landing, Morimoto Asia’s extraordinary,
36-foot tall, two-story layout includes open terraces, grand
halls, private rooms, a cocktail lounge, waterside seating
and more.
Jock Lindsey’s Hangar Bar
An aviation-themed lounge tucked between Paradiso 37
and The BOATHOUSE restaurant, this new venue features
unique cocktails and small plates. Ardent fans of the
“Indiana Jones” films may recognize Jock Lindsey as Indy’s
frequent pilot. In the main room, guests will discover an
expansive bar, aviation decor filling the room, vintage travel
posters covering the walls and correspondence between
Jock, Indy and their fellow adventurers on display.
Paradiso 37
Recently expanded its outdoor dining to take advantage of
the beautiful waterfront setting. As part of its renovation, the
restaurant is doubling its seating, adding more terrace dining
and building a new outdoor performance stage.
Erin McKenna Bakery NYC
A unique bakery with savory offerings and an all-vegan and
gluten-free menu. Look for a full selection of award-winning
donuts, cupcakes, cookies, bagels with vegan butter, and
other delicious items daily. Some of their fan-favorite
cupcakes from their flagship bakery in New York and sister
bakery in Los Angeles include vanilla cupcakes with zesty
lemon frosting, red velvet cupcakes with creamy vanilla
frosting, and brownie cupcakes with rich chocolate frosting.
6
MEARS IN M OTION NEWSLETTER • November - December 2015
The BOATHOUSE
An incredible culinary experience is showcased in the
expansive restaurant with nautical-themed rooms, two
private dining rooms for special events, and three distinctive
bars. Guests will enjoy a gourmet menu with steaks, chops,
seafood and a raw bar, served until 2 a.m. daily. This upscale,
waterfront-dining experience immerses guests both on land
and on water. There’s live music, plus guided tours aboard a
40-foot Italian Water Taxi, and Amiphicar rides that launch
from land, enter the water and take guests on a 20-minute tour
of the landmarks of Disney Springs.
Tea Traders Café by Joffrey’s
Specializes in premium loose-leaf teas (hot, iced, blended)
featuring custom blends, accessories and packaged teas from
all over the globe; created to-go or for a tea experience in
the café.
Vivoli Gelateria
A family-run gelato shop, Vivoli Gelateria serves up gelato that
is made with fresh, top-quality ingredients using the exact same
recipes from the original shop in Italy. (The storefront at Disney
Springs is the second for Vivoli, and the first outside of Italy.) The
artisans use local and seasonal products, with cocoa powder,
hazelnut and pistachio imported from Italy. In addition to their
signature gelato, Vivioli Gelateria also serves traditional Italian
panini, biscotti, espresso and tarts.
See more at: http://wdwnews.com/releases/2015/09/30/
COMPANY NEWS
Spotlight on Safety
This past fall we offered Safety Refresher Training to more
than 250 Motor Coach Operators and other operations
team members at the Holden Heights Community
Center in downtown Orlando. Topics included fatigue
prevention, fixed-object avoidance, logbook compliance,
wheelchair securement and safety awareness. Additional
programs are planned to accommodate those who were
unable to attend these sessions.
KUDOS
Client Service Manager Joe Downey sends KUDOS
to Luxury Vehicle Chauffeur Luis Paulino:
“Luis has continuously impressed me with the way
he runs his business and represents Mears. He has
one of the cleanest vehicles in the fleet, both inside
and out; I particularly appreciate how Luis keeps
all of the door sill plates immaculate, which is often
overlooked. I have seen him interact with guests
on several occasions; he treats everyone like a VIP
regardless of the length of the run or the resort he
is picking up at. I hope that even more guests and
clients get the opportunity to enjoy Luis’ service as
he expands his business.”
Core Values: Respect & Enthusiasm
Luxury Vehicle Chauffeur Ricardo Dusson
sends KUDOS to Luxury Vehicle Chauffeur
Glen Williams:
“This email is long overdue, but I would like to
say a big thank you for the mentor program. I
feel fortunate for having Mr. Glen Williams as my
mentor. Since day one I felt his willingness to help
me grow in my new career. He made himself
available every time I had questions and concerns,
which happened a lot and still does. Not only did
he answer and return my phone calls, but he also
called and texted me on a weekly basis to check in,
as he continues to do. I can sense his sincerity and
desire to help.
Hello! Florida Production Accountant Demetria
Rogers sends KUDOS to Helpdesk Technician
Chris Denny:
“The Accounting Department wanted to bring some
recognition to Chris. He was extremely helpful and it
was the best I/T experience I have had. He deserves
some kudos. Thank you for helping.”
Core Values: Enthusiasm & Efficiency
Safety Investigator Russ Mercer sends KUDOS
to Trolley Drivers Jose Gozales and Luis Gomez
for taking all the right steps to help bring a thief
to justice.
“Jose pulled up in trolley #3921 at stop #21
northbound, in front of the Hyatt Regency Hotel
at the Orange County Convention Center. As
passengers were about to board, a man grabbed
an incoming passenger’s bag and bolted across
International Dr. Jose observed the event and
immediately contacted the trolley supervisor, Danny
Niles. Mr. Niles contacted 911, which dispatched
the Orange County Sheriff’s Office. Three deputies
responded immediately, gathered information, then
requested a helicopter for aerial support.
“At the beginning there were moments that I
thought about giving up, but Glen was there to
express the patience necessary for this profession.
Now, I am really happy with my work results, and
part of this is thanks to him. I hope that Mears is
aware of what a great asset Mr. Glen Williams is.”
“In trolley #3919, Luis had been monitoring the
radio traffic and recognized that he had the suspect
on his trolley, travelling north toward stop #11, so
he notified the supervisor. The trolley supervisor
informed the Sheriff’s Office, who then dispatched
several patrol cars and the helicopter to the area
near the trolley. Three sheriffs’ vehicles stopped the
trolley, with the helicopter standing by to provide
illumination. The deputies directed all passengers
to exit. The last person off of the trolley was the
suspect, who was taken into custody.”
Core Values: Respect, Integrity & Enthusiasm
Core Values: Safety & Integrity
MDS Employment Specialist Joy Fleming sends
KUDOS to Human Resources Manager Rhonda
Gregoire, Human Resources Assistant Managers
Lydia Cortez and Jim Ungvary and Human
Resources Administrative Assistant Cathy Larson:
“The HR Team has always done a great job in our
wellness programs and keeping us advised on
health-related issues. At this year’s Wellness Fair,
the team went ‘above and beyond’ to make a great
day for many of our employees and independent
contractors. I was very impressed by the one-stopshop that included all the necessary elements
and information, from health insurance, flu shots,
acupuncture, biometrics, food and blended drink
samples, chair massages and so much more. It
was very organized and all the HR staff welcomed
everyone and assisted with a smile. Thank you
for all you do in keeping us on the right track
to good health. Your dedication and efforts are
appreciated!”
Core Values: Safety & Enthusiasm
Motor Coach Operator Greg Lane sends KUDOS to
the MDS Starter Team:
“A big tip of the hat to all the MDS Yellow Shirts
who loaded and unloaded baggage for more
than 1300 EY guests at French Quarter, Coronado
Springs, and OIA on Saturday August 1st! My back
thanks you, and I thank you!”
Core Values: Enthusiasm, Safety & Efficiency
M EA RS IN M OTIO N N EW SLETTER • N ovem ber - De c e mbe r 2015
7
MILE MARKERS
At the end of each calendar year, we recognize long-time
employees who have achieved more than 15 years of service
with the Mears companies (who were not already honored
at any 5-year anniversary increments) in the past year. Our
heartfelt thanks go out to these individuals for their continued
dedication to our Core Values of Respect, Integrity, Safety,
Efficiency and Enthusiasm.
Name, by Month of Hire # of Years of Service
Position
JANUARY
Loni Natale.................................... 27..........................................................MDS Starter
John Wolfe.................................... 26 .................... VP & Director of Human Resources
Tim W. Baker................................. 23.........................................Motor Coach Operator
Lorna Allen.................................... 22................................OIA Customer Service Agent
Daniel Oberley.............................. 19.....................................................CCC Mechanic
Claudia Neil-Jenkins...................... 18.....Hello! Florida Orlando Accounting Supervisor
Anne Kleisler................................. 17................................... Hello! Florida Field Staffer
Carolyn Defreitas........................... 17......... Motor Coach Ops Shop Administrative Asst
Chuck Favorite............................... 16 .................................. Hello! Florida Field Staffer
Name, by Month of Hire # of Years of Service
Position
FEBRUARY
Dan Lawler...............................28.......................... Motor Coach Operator
Karen MacLean........................26 ............................Motor Coach Cashier
Bobby Bravo.............................23..................................Shuttle Van Driver
Norman Elam...........................22.......................... Motor Coach Operator
Mary Johnson...........................22............Hello! Florida Program Manager
Evelyn Naugle..........................21 .................... Hello! Florida Field Staffer
Angel Santos.............................21 ......................... Motor Coach Operator
Catalina Rullan.........................19.......Hello! Florida Accounting Manager
Felix Rodriguez........................19.......................... Motor Coach Operator
Bill Reardon.............................19.......................... Motor Coach Operator
Jennifer Turner..........................18..................... Hello! Florida Field Staffer
Rose Fernandez........................17..................... Hello! Florida Field Staffer
Gregory Moore.........................16 ......................... Motor Coach Operator
MARCH
Nick Stein.................................26 .............................Senior Sales Manager,
Disney Sales Team
Jeanne Hamilton.......................21 ........................... Motor Coach Operator
Michael Newman.....................19............................ Motor Coach Operator
Lynn Pool.................................18........... Director, Training & Development
Ozzie Del Rio..........................18........................... Motor Coach Mechanic
Jack Henry................................18......................................... Sales Manager
Alison Davis.............................17.......................................... Hello! Florida
Senior Account Executive
Sam Knechel ...........................16 ........................... Motor Coach Operator
Horace Boreland......................16 ........................... Motor Coach Operator
Lee Bradley..............................16 ...................... Director of Client Services
Robert McGinty........................16 ........................... Motor Coach Operator
APRIL
Lou Harrison............................31 .................. Senior Claim Representative
David Dease.............................23......Director of Operations, Taxi Division
Paul Mears III............................22................................... President, MDS &
Hello! Destination Management
Linda Schwarz..........................21 ....................................... Sales Manager
SandyJo Seestrom.....................21 ........... CCC Call Center Radio Operator
Lisa Rogers...............................19............ CCC Call Center Radio Operator
Jonathan Mills..........................18........................... Motor Coach Operator
Luis Castro................................18........................... Motor Coach Operator
Fritzner Montauban..................17................................ Motor Coach Porter
Marlon Lopez...........................16 .......................... Motor Coach Operator
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MEARS IN M OTION NEWSLETTER • November - December 2015
MILE MARKERS
Name, by Month of Hire # of Years of Service
Position
Name, by Month of Hire # of Years of Service
Position
MAY
Paula Julian...............................29............................................... Payroll Coordinator
Kraige Jean................................29................ Director of Motor Coach Contract Sales
Judy Haley.................................26 .........................................Director of Accounting
Jacqueline Riley.........................19.....................................Hello! Florida Field Staffer
Patricia Roberts..........................19.....................................Hello! Florida Field Staffer
Rachel Bustamante....................19.............................. MDS Senior Sales Coordinator
Robert Phelps............................19............................. Building & Grounds Supervisor
Mark Miller...............................18.......................................... Motor Coach Operator
Benjamin Ortega.......................17.......................................... Motor Coach Operator
SEPTEMBER
Ron Fulton.................................24.............Manager, Carnival Cruise Line Operations
Jay Del-gado..............................22...............................................Motor Coach MOD
Bob Rutherford..........................18................................................. Safety Investigator
Frank Lawrence.........................18............................................. Gas Island Attendant
Chip Springer............................18...............Vice President, Motor Coach Operations
Hugh Dowling III.......................18................................Motor Coach Parts Supervisor
Donald Wilkerson.....................17.......................................... Motor Coach Operator
David Crawford.........................16 ......................................... Motor Coach Operator
Heather Husom.........................16 ......................... Hello! Arizona General Manager
Krista Estepa..............................16 .......................................MDS Account Executive
JUNE
Ken Bartels................................28.......................................CCC Deadline Mechanic
Sarah Barry................................24............................................Group Sales Manager
Joe Gatlin..................................22.......................................... Motor Coach Operator
Carlos Martinez.........................21 .....................................MDS Shop Lead Foreman
Don Schwarz.............................21 ............................... Lead Motor Coach Mechanic
Antonio Arias Sanchez...............17.......................................... Motor Coach Operator
Sybil Smith................................17.................. MDS Customer Service Representative
Don Desaulniers........................17........................... Shuttle Van Driver / Field Trainer
Amy Fields................................17..........................................Director of Accounting
Ruben Jean-Louis.......................16 ................................................ Shuttle Van Driver
Mario Pierre..............................16 ......................................... Motor Coach Operator
David Pimentel..........................16 ......................................... Motor Coach Operator
Ron Jones..................................16 ...........Director of Field Operations, Taxi Division
OCTOBER
Luis Trivino, Jr............................27................................................. Shuttle Van Driver
Skip Havener.............................26 .....................................................CCC Mechanic
Pete Savoie................................24.............................................Claim Representative
Rosemary Gates.........................23.........................................MDS Business Manager
Laura Sullins..............................18............ Hello! Florida Accounts Payable Specialist
Ruben Grant..............................17......................... Assistant Director Bus Scheduling
Trudy Malcolm..........................16 .............................. Special Accounts Coordinator
Bill MacLeod.............................16 ................... Motor Coach Operator / Field Trainer
Joseph Lenart.............................16 ................Vice President, Information Technology
JULY
James L. Mears..........................32........................Vice President, City Cab Company
Karen Pitcherello.......................27........................ Director of Business Development
Bruce Bauer...............................18.......................................... Motor Coach Operator
Edwin Diaz................................18.......................................... Motor Coach Operator
Manuel Molina..........................17.........................................Motor Coach Mechanic
Rafael Ramos.............................16 ................................................ Shuttle Van Driver
AUGUST
Tony Huffman............................26 .....................................................CCC Mechanic
Ortancis Gaines.........................19.............................................. MDS Sales Manager
Stephen Powers.........................19................................................. Shuttle Van Driver
Miguel Fretts, Jr..........................18.......................................... Motor Coach Operator
Tom Blihar.................................16 ................................Safety Compliance Specialist
Ivette Leon.................................16 ................................................ Shuttle Van Driver
NOVEMBER
Paul Mears, Jr.............................44.............................................................. Chairman
Jon Mears..................................31 ...................................................... Vice President
Rodney Posey............................28..............................Service Manager, Taxi Division
Chuck Carns..............................27..........................................Chief Executive Officer
Janice Lowe...............................27.................................................... M8 Receptionist
Rachel Guether.........................24................................ MDS Administrative Assistant
Harris Walthour.........................24................................................. Shuttle Van Driver
Walt Kreiser...............................21 ...................................................... CCC Recruiter
Joy Fleming...............................21 ............... MDS Employment Placement Specialist
Terry Androls.............................21 ....................................Hello! Florida Field Staffer
Roger Chapin............................17.................................Vice President, Public Affairs
DECEMBER
Tonya Dease..............................27......Director of Operations, Small Vehicle Division
Lydia Cortez..............................19.................... Assistant Human Resources Manager
Mark Brown..............................19.............................Motor Coach Manager on Duty
Neville McNab..........................18............................................... MDS Airport Starter
Ronald Debing..........................17.....................................Hello! Florida Field Staffer
Tim Heberling...........................17........................................... Disney Sales Manager
David Thomas...........................16 ........... Training Manager Luxury Vehicle Division
M EA RS IN M OTIO N N EW SLETTER • N ovem ber - De c e mbe r 2015
9
COMPANY NEWS
W el l nes s Matter s
On September 11 we held our annual Wellness Fair at Mears Transportation in
building M2. This year more than 125 employees and 13 vendors participated in
the event.
This was a record year for employees receiving preventative vaccinations at
work, with a total of 224 vaccines administered, including shots to help prevent
flu, Tdap and pneumonia. P3 Medical Inc. administered 84 vaccinations to
employees and independent contractors at the wellness fair, 39 at OIA and a
whopping 101 at Motor Coach Operations.
Congratulations to the following raffle winners from the event!
•
$25 Gift Cards – Christian Clute, OIA; Lois Turco, MC Operations
•
Vitamix Mixer (Valued at $300.00) – Tiffany Bellamy – MDS Accounting
•
Beach Cruiser Bicycle – Anthony Doski – Motor Coach Operations
Additionally, 86 employees completed on-line health risk assessments, and 82
completed biometric screenings. The following completed their on-line health
risk assessment by Friday, September 25th and received a $50.00 American
Express Gift Card:
MICHAEL ALLCOCK
KETURAH ALLEN
DAVID ALLGOOD
SUNSHINE BAKER
JENNIFER BAPTISTE
TIFFANY BELLAMY
KAREN BEST
YVETTE BONILLA
GIANFRANCO BRANCUCCI
CHRISTINE BRITT
JAMIE BUSH-RYALS
MICHELLE CARO
REBECCA CERULLO
ARIEL CHRISTENSON
LYDIA CORTEZ
CHADWICK DAUN
ALISON DAVIS
TONYA DEASE
KAREN DIAZ
SARAYA DIRAIMONDO
ANTHONY DOSKI
MICHAEL DUTTON
SANDY ESTEVES
JOY FLEMING
DANIEL FORD
SARAH FRANKS
ORTANCIS GAINES
NORMA GARCIA
KRISTA GIACCONE
RUBEN GRANT III
SHANNON GRAVITTE
RHONDA GREGOIRE
JANNETTE GUIFARRO
KERI GUNTHER
CRYSTAL JACKSON
JULIE JAMES
SHIEVA JOLLY
PAULA JULIAN
DREW KOVARIK
MARCIA LAPETINA
Think Pink
For the first time ever, we brought the mammogram
machine to you! Women’s Mobile Medical Services
operates the only mobile digital mammography service
that travels throughout Central Florida. They provide
mobile services to the community in order to alleviate
the long wait times for screening exams. Rather than
taking time off to travel to a diagnostic center or
hospital facility, 15 Mears Destination Services, City
Cab and Hello! employees enjoyed the convenience
of stopping by M8 for a 15-minute appointment in
October. Afterwards, they received a flower, breast
cancer awareness pin and goodie bag. Already we have
had requests to repeat this service, so stay tuned to
learn when Women’s Mobile Medical Services will be
back on property.
10
MEARS IN M OTION NEWSLETTER • November - December 2015
ANNE LAXSON
CRISTAL LEGAULT
ERIN LEONHARDT
LEE ANNE LITTLEFIELD
JANICE LOWE
KERRI LUDWIG-KRINER
ANNIROOD MACKHRANDILAL
CRISTINA MARIN MELENDEZ
BEATRIZ MARTINEZ
SIMON MCDANIEL
MEGAN MCFATTER
JULIE MEZZINA
SCOTT MILLER
PAULA MINORCZYK
STANLEY MINORCZYK
ARLYN MOORE
JUSTIN MOORE
ANTONE MOTTAS
PEGGY NANCE
CLAUDIA NEIL-JENKINS
A special thanks to the following for their
time, knowledge and expertise:
Florida Hospital Centra Care
Cigna
Colonial Life
Tobacco Free Florida
Humana
Lincoln Financial
P3 Medical – Flu Shots
Florida Hospital Centra Care Biometric
Screenings
Susan Madara LMT
Kirkman Chiropractic
Longwood Healing – Acupuncture
Jenny Craig
Vitamix
ROSA PEREZ
DANIELLE RAMPERSAD
KERRY SAUBER
LAURENA SCHAER
JAMES SHUTT
GLORIA SMITH
ZETHRO SMITH
LYNN STEPHEN
JOHN STURNIOLO
LAURA SULLINS
JAY TRUDGEN
JOSE ULMOS
DEBORAH VALYOU
STEPHANIE VAN VELZEN
ELVIA VAZQUEZ
JULIO VAZQUEZ ROBLES
VANESSA VELASQUEZ
LEIGH YOUNG
LISA ZAFAR
HEIDI ZIEGLER
CUSTOMER COMMENTS
“Our trip to Orlando was wonderful and it all started out
with a great greeting at the airport. Our driver was Luxury
Vehicle Chauffeur Gregory Charles. He was very friendly,
helped with our bags and opened our doors. On our ride
he told us about things to do locally besides the theme
parks. When we passed by certain interesting sites he
would let us know. I was very happy to have him as our
driver. He made us very comfortable. I would definitely
use Mears luxury transportation again because of this great
experience and service.”
Core Values: Enthusiasm & Respect
“I brought my family to Disney and took Mears from the
train station in Orlando to the Animal Kingdom Lodge.
Luxury Vehicle Chauffeur Walter Hernandez was great. I
actually asked if he could schedule himself for our return
trip a week later and he did. He couldn’t have been more
helpful. He was extremely courteous and made our trip
seamless. I would not hesitate to use Mears and Walter in
the future.”
Core Values: Enthusiasm & Respect
“I normally do not post or rate anyone but today I decided
to do so. I was recently driven by Luxury Vehicle Chauffeur
Emma Vasquez. I have been picked up plenty of times
during my vacations and you don’t always get lucky with a
pleasant and respectable driver. Her driving was on point
- not too fast and not too slow. Above all it was a pleasure
meeting her. There should be more smiling faces like hers.
It means a lot to the passenger whether it’s the beginning
of the vacation or the end. If it starts or ends well with a
smiling face and pleasant personality it is 150% enjoyable.
“Thank you for sending her my way today. It was a rough few
days and it was a pleasure having her drive me to the airport.”
Core Values: Respect, Safety & Enthusiasm
“I wanted to tell you about the wonderful experience we
had with Luxury Vehicle Chauffeur Glover Melvin.
“Our flight was delayed at the airport and I was traveling
with my one-year-old son. Glover stayed there and waited
with us and helped me with my bags. He made my trip
to my hotel so much easier. He was kind and courteous
and extremely helpful. I’m in the service business myself,
and I know how important it is to find people who provide
positive experiences for their customers.”
Sales Coordinator Shay Barnes and Limousine Chauffeur
Stan Minorczyk:
“We had the best time. Stan was great. He was personable
and sweet.”
Core Values: Respect & Enthusiasm
“Luxury Vehicle Chauffeur George Carneiro was timely
(even a little early, which was great for our travel plans),
courteous, and extremely friendly and personable. Based
on our Mears driver experiences, we would recommend
Mears to others.”
Core Values: Respect, Safety & Enthusiasm
Hello! Texas Creative Services Manager Travis-Lee Moore:
Core Values: Efficiency, Respect & Enthusiasm
“We are writing to commend Motor Coach Operator
Deron Dillon for a job very well done. We stayed at
the Hilton Bonnet Creek Resort and we used the motor
coaches provided by Mears for rides to the Magic
Kingdom. Deron was our driver on several of these
trips and he gave us exemplary service. He was polite,
courteous, professional, and extremely helpful on each trip.
He was informative about the route and explained carefully
how to find the correct bus location for return trips. We
were travelling with a small child, and he cheerfully and
efficiently helped us with the stroller so we could tend to
the child. We want you to know that he is a wonderful
employee and we urge you to encourage his attitude and
service; it really stands out to your customers.”
Core Values: Enthusiasm, Efficiency & Respect
“It is not often I have the distinct pleasure to write to
compliment an organization on its exemplary staff. I
recently returned from Dallas after attending the Nerium
International Conference. The days were long, and being
met with smiles and support by your team as we began
and ended each day was appreciated.
“Travis-Lee, in particular, stood out among your staff. He
greeted us with a welcoming smile, southern hospitality
and good humor as we left the conference. Dog tired, we
stopped and engaged for a moment’s conversation and felt
so well taken care of and supported that by the time we
were ready to board our various shuttles, we had regained
a bounce in our steps. He made us want to return to Dallas
to explore more of what makes your city so special. Watch
out that no one lures Travis-Lee away, as he would be an
asset to any organization.”
Core Value: Enthusiasm
Senior Sales Coordinator Rachel Bustamante and Motor
Coach Operators Lonnie Smith and Zethro Smith:
“Thank you for the service provided and the professionalism
with which we have been treated. I hope to work together
in the future.”
Core Values: Enthusiasm & Respect
“Ms. Zatkovich called to extend kudos to OIA Customer
Service Agent Yomari Lugo. Yomari provided her with
excellent customer service. Ms. Zatkovich stated that
Yomari was very pleasant and helpful. She is the reason
why Ms. Zatkovich will be using Mears whenever she
comes into Orlando.”
Core Values: Respect & Enthusiasm
Core Values: Enthusiasm & Respect
Sales Coordinator Sarah Franks and Motor Coach
Operators Edwin Diaz, Mark Miller, David Pimentel and
David Rhynard:
“I used your airport shuttle to and from the Swan and
Dolphin Resort. Both drivers did a great job. They were
very courteous, professional, safe drivers. It meant a lot
to me since I don’t normally see that kind of service. I
don’t remember the name of our first driver but our driver
from the resort to the airport was Shuttle Van Driver
Benjamin Gomez. I was very impressed with him and
think he deserves some recognition. Traveling is so stressful
and people like Benjamin make it easier. Thank you for
providing such great service.”
Hello! Arizona Account Executive Erin Maguire, Account
Manager Jessica Nagell and Creative Services Manager
Tressa Rini:
“We had a wonderful experience with your transportation
services. The kids and staff said that the drivers were
abundantly kind. Thank you again Sarah, we look forward
to contacting you for further travel needs.”
“Saying thank you isn’t quite enough, but THANK YOU for
everything with the West Coast Retirement Summit. Can
I tell you this is one of the most successful programs we
have ever hosted? Seriously, all of the attendees LOVED
EVERYTHING! Thank you for all that you do. I look forward
to working together on future programs.”
Core Values: Respect & Enthusiasm
Core Values: Enthusiasm & Efficiency
Senior Sales Coordinator Rachel Bustamante and Motor
Coach Operator Clifford Main:
“Thanks once again for your assistance in moving our
American Express Partners to/from the Four Seasons for our
Delta Air Lines tour at MCO. Cliff was a great driver; kind,
courteous and extremely patient. Thanks once again for
your help and cooperation.”
Core Values: Respect & Enthusiasm
Travel Industry Sales Coordinator Jose Ulmos, Shuttle Van
Driver Randal Browning and Hello! Florida Field Staffer
Chuck Favorite:
“We had Randal to and from the airport and I must tell
you that he is an excellent and very efficient driver. He was
ABSOLUTELY AWESOME! Everything he did was above
and beyond what I could have even imagined. He was
always punctual, courteous and extremely efficient. We
could not have asked for better. He is the BEST!
“I also want to mention Chuck who found us at the airport.
He was also superb and very helpful getting us where we
needed to be. Thank you for sending us such great people.
It was excellent service all the way around!”
Core Values: Efficiency, Respect & Enthusiasm
M EA RS IN M OTIO N N EW SLETTER • N ovem ber - De c e mbe r 2015
11
CUSTOMER COMMENTS
EXAMPLES OF
EXCELLENCE
“I had the pleasure of working
with an exceptional teammate!
Motor Coach Operator Joel
Mollay was sent to transport
our Disney Cruise Line guests
at Disney’s Animal Kingdom
Lodge. He started off with an
amazing personalized greeting
for two of our guests who needed a wheelchair lift.
As soon as he came into contact with them he made
a point to introduce himself, shake their hands,
and gather each of their first names. He was polite,
cordial, and professional throughout the entire
process. He was certain to explain the process as
he went along, to ensure that they both felt secure
and comfortable. I was impressed when he took a
moment to also explain the process of unloading the
motor coach so they would know what to expect
once they arrived at the port. I felt the verbiage he
used was pure perfection since it made the couple
feel like they were receiving special treatment versus
making it sound like the process of unloading a
wheelchair was just another tedious task. Once
the lift was completed, he continued to provide
the rest of our guests with the same quality service.
After having the opportunity of seeing the pleasant
interaction between Joel and each of our guests, I
also had the pleasure of hearing the guests cheer
along with him as the motor coach pulled away!
“He’s really a bundle of fun and truly understands
the key to providing quality service the way Disney
Cruise Line expects it! I’m sure your team takes
great pride in his efforts. Please be sure to give him a
‘high-five’ on our behalf!
“I wanted to express the exemplary service rendered by
Motor Coach Operator Tamara Brown. My family and I
were taking a cruise with Carnival Cruise Lines and used
the bus shuttle to the port and back to the airport. We
had the pleasure of riding with Tamara both times. She
was very professional and made sure our safety was her
first concern. She also expressed the importance of the
documents we needed to board the cruise ship and plane.
One passenger actually returned to the airport terminal [to
retrieve documents] because she heard that announcement
from Tamara.
“Motor Coach Operator Randy Porter is by far the best
driver I have had the pleasure of meeting. His driving
was safe and effective, but his entertainment skills and
knowledge of Disney was just out of this world. I could
just drive around with him for miles and miles. He is a
complete gentleman.”
“Tamara gave a little history about Orlando as well. I am
sending this email because of her dedication to outstanding
service. Please express to her our sincere appreciation.”
Core Values: Safety, Enthusiasm & Respect
Chip Springer, Vice President Motor Coach Operations, adds:
“Tamara has driven for Mears for many years and takes
her job seriously and, as you experienced, is genuinely
motivated to provide her guests with a safe comfortable
ride and exceed any expectation.”
“We used many of your cabs
whilst in Florida. Overall, you
have very friendly staff. I would
like to mention Motor Coach
Operator David Crawford who
took us to Busch Gardens.
When we came back to
SeaWorld it was pouring rain
and dark. We were disorganized and hadn’t
thought about how to get to our hotel afterwards.
We couldn’t get a signal on our phone so David
loaned us his phone. He stayed until the taxi came
- when he didn’t have to. He was an exceptionally
nice man, a credit to you and himself.”
“We had Shuttle Van Driver Cader Hassenjee on a hotel
to airport trip. He was amazing and so friendly! The entire
van learned so many interesting facts about Disney and
Orlando from him. The time flew by too quickly! Excellent
job, Cader!”
Core Value: Enthusiasm
Sales Coordinator Erin Leonhardt:
“You’re terrific to work with and we appreciate all of
your help in arranging the coaches for NEHA’s Community
Event, Field Trip and the UL Event at Hard Rock Café.
Everything went smoothly and we’ll certainly contact
you again in the future for any transportation needs
in Orlando.”
Core Values: Enthusiasm & Efficiency
“This cab ride was a nice change. Yellow Cab Driver Jason
Allday-Bosini was an excellent conversationalist, polite
and affable. I totally enjoyed the cab ride, not normally
something I say often. Jason is a model driver, and it was a
pleasure to have this experience. Cheers!”
Core Values: Respect & Enthusiasm
“We wanted to say how well we were served by Airport
Customer Service Agent Rosanna Montalvo. We had a
complicated transportation situation and Rosanna was very
accommodating and very nice, as well as professional.
Thank you for your excellent service.”
Core Values: Enthusiasm & Respect
Sales Coordinator Erin Leonhardt and Limousine
Chauffeur Stan Minorczyk:
“Everything went perfectly! The girls loved it and it made
my daughter’s 16th birthday the best. Stan was so very kind
and prompt. He was really wonderful. Great job!”
Core Values: Respect, Efficiency & Enthusiasm
Taxi Starters Phanior Alcena and Jermias Othero:
“A million thanks to your Team Members who were
working at the Bus Loop. A guest needed help and your
two Team Members took quick action that was very much
appreciated! One Team Member quickly leaped up the
stairway to get security assistance and the other dashed
through the Bus Loop to get the Transportation Supervisor
on duty. Because of your employees’ quick reactions to
assist someone in need, we were able to respond to the
person with incredible speed.
“After we had our Universal Orlando folks on scene,
your team without hesitation assisted with crowd control
and selflessly cleared the Bus Loop so we could get
the needed help in the Bus Loop without issue. Please
thank your Team Members a million times over from the
Parking and Transportation team. Their partnership was
greatly appreciated!”
Core Values: Efficiency, Safety & Enthusiasm
Sales Coordinator Erin Leonhardt and Motor Coach
Operator Jeanne Hamilton:
“Many thanks, Erin. Appreciate Jeanne driving – great
service and wonderful trip. Thank you for all that you do
for us!”
Core Value: Enthusiasm
Core Values: Enthusiasm & Safety
12
“Randy is multitalented and eager to make something
memorable out of what could be a rather humdrum
bus trip.”
Core Values: Respect, Safety & Enthusiasm
“Great job!”
Core Values: Respect, Safety & Enthusiasm
Chip Springer, Vice President Motor Coach Operations, adds:
MEARS IN M OTION NEWSLETTER • November - December 2015
Sales Coordinator Erin Leonhardt and Motor Coach
Operator Christopher Luckie:
“Thank you again for all of your help to make our summer
camp a wonderful experience. And once again, Mr. Luckie
was AWESOME. Please let his administrators know that
when I recommend Mears I also recommend Mr. Luckie
as well.”
Core Values: Enthusiasm & Safety
CUSTOMER COMMENTS
Senior Sales Coordinator Rachel Bustamante and Motor
Coach Operators Lonnie Smith and Zethro Smith:
“Thank you for the service provided and the
professionalism with which we have been treated. I hope to
work together in the future.”
Core Values: Enthusiasm & Respect
“I want to let you know what a great job your entire team
did assisting us. They were wonderful to work with, and
in particular I wanted to acknowledge Hello! Las Vegas
Sales Coordinator Nick Storm. In the 6 years that I’ve been
assisting with conventions, I’ve never worked with such
a helpful, enthusiastic individual, so willing to go above
and beyond. These sentiments were true for everyone
who worked with him. Though I’m sure this comes as no
surprise, he clearly loves what he does and that makes a
world of difference. It was truly a pleasure. My thanks to
your entire team!”
Core Values: Respect & Enthusiasm
Sales Manager Ortancis Gaines:
“Thank you for all the assistance in planning and executing
this complex series of pickups and drop-offs. We always
appreciate Mears and especially you!”
Core Values: Enthusiasm & Efficiency
“We had a great experience with Yellow Cab Driver Azher
‘Koresh’ Qureshi. We had used another taxi service to get
to downtown Orlando from the airport to rent a vehicle
(we believe the driver went past our destination for more
money – acted like he knew where we were going but
didn’t). We were not happy with that company at all.
Koresh picked us up in downtown Orlando and took us to
another rental company close to the Orlando Airport. He
went out of his way to help us this day and we wanted him
to be recognized for his efforts. This very nice man helped
us out in a frustrating situation. We thank you for having
a great customer relations oriented driver working for
your team.”
Hello! Florida Senior Account Executive Alison Davis,
Account Manager Jordan Bickel and Creative Services
Development Manager Aaron Tharp:
“I cannot say enough good things about the team that
helped me put on the Rat Pack inspired corporate event for
more than 300 of my company’s VIPs!
“During the planning process, Alison and Jordan were on
top of all of my emails, inquiries and design edits. When we
finally met at the venue, they were there, making sure I was
comfortable with all decisions and direction.
“Aaron, the designer, caught my theme vision exactly. No
matter the curveballs I threw, each challenge (including
installing a 72” x 27” neon sign on our canopied entry!)
was met with enthusiasm! From the red carpet with velvet
rope and stanchions, to the neon canopied entry flanked
by uplit deco palm trees, the draped interior and retro
furnishings - the design in reality was exactly what I had
envisioned. It was all so amazing.
“The talent - Marilyn Monroe, the 2 show girls and 2 cigar
girls - were wonderful, working the crowd, adding to the
’60s lounge atmosphere.
“Alison, Jordan and Aaron were my dream team, and I look
forward to planning next year’s event (Motown themed)
with them!”
Core Values: Enthusiasm & Respect
“I would like express my thanks
to Airport Office Lead Aly
Batista. We arrived to find that
our hotel had been evacuated
because of a fire. Our travel
rep was no help and told us to
find another hotel ourselves.
Shocked and stressed, and
this being our first visit to Florida, we had no clue
where to start. Aly was magnificent. She made calls
on our behalf and eventually found us somewhere
to stay. I do not know what we would have done
without her. I think we were so stunned by events
that we left without thanking her properly. She
was much more help than our travel rep and I
would like to thank Aly for the excellent customer
service she provided. All of the Mears staff that we
encountered during our trip were pleasant, friendly
and helpful, but none more than Aly and, once
again, many thanks.”
Core Values: Enthusiasm & Respect
Core Values: Efficiency & Enthusiasm
Sales Coordinator Peggy Nance and Luxury Vehicle
Chauffeur Greg Wilson:
“Mr. Shaikh and his wife made a very special effort to let
me know that Greg was ‘phenomenal.’ They were delighted
with him and the services he provided for them - from
picking up their friend at the airport to dropping them back
at the hotel late night after dinner.
“My thanks to you for personally selecting Greg for this
special occasion for my boss, his wife and their guest.
Please let him know how very pleased they were.
Thanks, Peggy!”
Core Values: Efficiency & Enthusiasm
Core Values: Respect, Integrity & Enthusiasm
“We had the honor of hosting our 21st Biennial Junior
National Convention in Orlando. This signature event
brought 1000 youth from our Junior Division to Orlando
from across the country. Our Supreme Knight (National
President) and CEO, F. DeKarlos Blackmon, arrived at
the airport where he was greeted by Luxury Vehicle
Chauffeur Silvetta Auguste. Her professionalism and
excellent customer service made a great impression on Mr.
Blackmon, to the extent that he asked me to pass along
his personal thanks and well wishes. On behalf of Mr.
Blackmon and the membership of our organization, please
convey our heartfelt appreciation to Ms. Auguste for a job
extremely well done.”
EXAMPLES OF
EXCELLENCE
“I am writing to compliment Motor Coach Operator
Wayne Thompson. My husband is recovering from back
surgery and needed to use a walker and scooter to attend
a wedding and reception. When we got to the Mears
coach for transportation, Wayne was helpful in loading our
wheelchair and scooter. He also assisted my husband on
getting in and off the coach. Wayne put extra effort into
making us feel comfortable and relaxed. As you may know,
it is difficult traveling when someone has a mobility issue.
Wayne made this an easy trip for us! It is good to know that
kind, conscientious employees are in your employ!”
Core Values: Respect, Safety & Enthusiasm
“It is with great joy that I
reach out to you to share the
excellent service my family and
I received from Luxury Vehicle
Chauffeur Davide Peretto.
“On a day when I almost blew
my top for the unexpected
cost associated with traveling to Legoland, Davide
(without knowing) made me forget that I had a
problem. He was naturally professional, gentle,
patient, attentive and kind. There was nothing
forced about his ways.
“Because of his outstanding service on that first
encounter, we decided to use him for all our
Orlando travel needs. He was on time every time
and made everyone, from the adults to my eightyear-old son and three-year-old niece, feel special
and pampered.
“Davide is a great ambassador for your company
and for Orlando. He made several good
suggestions for improving our runs around town
and for enhancing our vacation experience.
“Now we tell our stories of Orlando with fond
mentions of Davide and his outstanding service to
us. He will forever be one of the highlights of our
trip.We look forward to returning to Orlando not
only for another trip to the theme parks but also for
another ride with Davide! I am a [Mears] passenger
for life.”
Core Values: Respect, Efficiency & Enthusiasm
M EA RS IN M OTIO N N EW SLETTER • N ovem ber - De c e mbe r 2015
13
CUSTOMER COMMENTS
Special Accounts Coordinator Sandra Barnes and Luxury
Vehicle Chauffeur Dickens Edourd:
Transportation Sales and Operations Manager Arlyn
Moore and Luxury Vehicle Chauffeur Chris Peters:
“I used your company from the airport and, as it was
a special occasion for my family, I decided to upgrade
to your executive shuttle. In my role in the Scottish
Government I regularly use similar services across the
globe in my day-to-day business activities and have always
found them to be efficient, if rather impersonal. Given my
experience with your firm, I felt that some feedback was
called for.
“Thank you for taking such great care of me. Appreciate
you! Also, wanted to let you know that Chris is amazing!
Thanks again.”
“Our connecting flight from New York was delayed by
a number of hours. When I called the 24-hour helpline
number to request a change to the agreed pick-up time
I was very pleasantly surprised when Sandra, the very
efficient call handler, assured me that Mears routinely
monitors flights and that regardless of what happened
someone would be waiting to collect my family and me
at the airport.
“On arrival in Orlando some four hours later than
expected, we were delighted to spot a smartly dressed
gentleman standing with a card bearing our name. From
his first greeting, Dickens was both a credit to himself
and a fantastic ambassador for Mears Transportation. He
insisted on dealing with our luggage, and was helpful
and courteous throughout our journey to our hotel. I
particularly valued his local knowledge on places to go
with two young adults and suggestion of things to do other
than the theme parks. In fact I was so taken with the high
quality of service provided that I booked a return airport
trip for my children despite the fact that I had a hired car
available by that time.
Core Value: Enthusiasm
“I would like to commend City Cab Driver Carlos Moncion
for doing an outstanding job. My daughters and I have used
him on several occasions and found him to be an excellent
driver. Twice in one week my youngest daughter was stuck
at Universal when she missed her bus connection. When
we called Carlos, he immediately picked her up without a
problem, brought her home and waited until she was safely
in the house before leaving. My oldest daughter and I have
also used him and he has always been great.”
Core Values: Respect, Safety & Enthusiasm
“I had the good fortune to have Luxury Vehicle Chauffeur
Wilfrid Jerome as my driver. Wilfrid was fantastic and I am
grateful to have had him drive my daughter and me. He was
extremely courteous and a true professional. I would like
to thank him and Mears for making our week enjoyable.
Hopefully I will be back sometime next year and I will be
seeking your services again.”
Core Values: Enthusiasm & Respect
Hello! Texas Account Manager Adrienne Henk:
“I apologize for the delay in contacting you regarding my
very positive experience using Mears Transportation but I
would be grateful if you could pass on my thanks to Dickens
for ensuring our vacation started in such a positive manner.”
“I wish to thank you and the team of people who supported
Hello! Texas during our very important event. It was a
success and everyone left happy and admiring how even the
smallest of details had been taken care of. You are incredibly
professional and engaged and I thank you very much!”
Core Values: Respect, Efficiency & Enthusiasm
Core Values: Enthusiasm & Respect
Disney Sales Coordinator Megan McFatter and Luxury
Vehicle Chauffeur Herman Mejia-Alzate:
“I want to let you know about the excellent service I
received from Motor Coach Operator Jefferson Thebaud
on Disney’s Magical Express to the airport. He went above
and beyond in his service. What a great customer service
attitude! His attitude demonstrates the spirit of Disney!”
“Herman was a rock star. He stayed at the airport for 45
minutes until Mr. Goense arrived. Mr. Goense is our highest
level executive and he raved about the awesome customer
service of this man.
“Herman was so willing to do whatever I needed and
took my million calls back and forth. Made me feel like his
whole purpose that day was to accommodate me - just like
you! Many, many, many thanks again. I assure you I will
NEVER call another transportation company!”
Core Values: Respect & Enthusiasm
Hello! Florida Account Executive Chad Daun, Account
Manager Christine Britt and Creative Services Manager
Lauren Farrell:
“My family and I had Luxury Vehicle Chauffeur Chokri
Khabthani drive us a few times around Disney World.
He was very helpful, courteous and professional. I would
highly recommend him to anyone.”
“A special, sincere thanks from Coterie Spark for each of
your individual contributions in support of the planning
and execution of TMW TransForum! It was a joy to work
with you all on a truly flawless round of events. We see you
all as an extension of our team and we can’t wait to find
future opportunities for collaboration.Thanks very much
to all three of you and to everyone behind the scenes who
helped us along the way!”
Core Values: Respect & Enthusiasm
Core Values: Enthusiasm & Efficiency
Core Values: Respect & Enthusiasm
14
MEARS IN M OTION NEWSLETTER • November - December 2015
EXAMPLES OF
EXCELLENCE
Senior Claim Representative
Lou Harrison:
“You truly made an awful
situation better by listening
and taking care of the issue
immediately. You truly are a
one-in-a-million person. Amazing
at your job, but the best aspect you have is being
an amazing person. Thank you again for everything.”
Dan Ford, Executive Vice President, Personnel and
Risk Management, adds:
“Excellent job! Thank you for your attention and
care in dealing with what was obviously a very
sensitive situation. Your actions clearly reestablished
this guest’s faith in our company’s customer service
skills and reputation.”
Core Values: Respect, Integrity & Enthusiasm
“I’d like to commend the excellent
service of Shuttle Van Driver Maria
Ferraris. She is so nice and kind.
Not only does she do her work
but she provides the customers
with extra information about the
attractions and explains everything
with kindness and in a very nice way. Thank you very
much for having drivers like her who turn a simple ride
into a great and personal experience.”
Core Values: Respect & Enthusiasm
NEWSLETTER CREDITS
Published bimonthly through the
teamwork of:
Sunshine Baker, Hello! Destination Management
Chris Earl, Safety
Amy Fields, Accounting
Joy Fleming, Employment
Rosemary Gates, Sales
Shannon Gravitte, Gov’t & Community Relations
Colleen Gorman, Hello! Washington D.C.
Rhonda Gregoire, Human Resources
Christy Hornbuckle, Hello! Florida Hollywood
Heather Husom, Hello! Arizona
Julie James, Training & Development
Kraige Jean, Motor Coach Operations
Greg Kaul, Hello! Texas
Lynn Pool, Training & Development
David Taitano, Taxi Training
Jim Ungvary, Human Resources
Melissa Zorko, Hello! Las Vegas
Layout & Design by Stephanie Cruz