Hanover Housing Association
Tender Interview:
Electrical Periodic Testing
Wednesday 25th July 2012
Blaise Weston Court
Broadlands Drive
Lawrence Weston
Bristol
BS11 0AF
About Us
Elecheck was initially formed in 1993 by our Managing Director, Iain
Cruickshank, to assist clients with their obligations under the Electricity
at Work Act 1989.
Elecheck now deliver an extensive range of services to manage health
and safety responsibilities. Our continued growth has resulted from
building close relationships with longstanding clients – offering the
highest quality service at the most competitive rates.
As one of the largest independent compliance companies in the UK,
we will strive to identify Hanover’s drivers and assist you in every step
towards achieving a portfolio of properties that are electrically safe and
suitable for continued occupancy by Hanover’s residents.
Our Team
Carla Hurrell – Director: Carla is responsible for tender submissions, applications for approval
and prequalifying questionnaires as well as managing a small portfolio of major clients. Carla
manages our bid team and has overseen several of our largest nationwide projects. Our ISO
9001:2008 Quality Management System, ISO 14001:2004 Environmental Management System
and OH SAS18001:2007 Health & Safety Management System is also managed by Carla.
Dave Parnell – Director: Dave is the principle electrical engineer for the company, responsible
for the technical accuracy, compliance and delivery of our services. Dave has overseen several
of the largest, technically and logistically demanding projects in the UK.
Dave and Carla will be supported throughout the delivery of Hanover’s Electrical Periodic
Testing contract by Elecheck’s Senior Management Team and their departmental staff.
Graham McIntosh – Director: Oversees service delivery throughout the company and will work
closing with Dave and Carla to facilitate the smooth running of Hanover’s contract.
Iain Cruickshank – Managing Director
Jonathan Lant – Associate Director (Finance)
Mark Collier – Planning Manager
Dean Brimfield, Bruce Skingley, Dave Rudgley, John Cotton, Ryan Wardle, Steve
Jackson and Claire Waterman – Technical Team
Emma Waddelow – Administration Manager
With one management team in place throughout all five regions we guarantee a cohesive and
consistent approach to Hanover’s contract, ensuring that all areas will receive the same level of
service delivery and collaborative approach to the contract. With our network of over 25 directly
employed, field-based EICR engineers, we are able to offer full UK coverage.
Our Experience
With projects, ranging from individual clients to national contracts with over 1,400 sites, we have
the resources and experience to meet the unique requirements involved. Last year we worked
with over 1,000 clients including a range of Housing Associations and providers of residential,
sheltered and supported housing.
Genesis Housing Association Since 2007 we have provided full electrical inspection and
testing in accordance BS7671:2008, to all properties throughout the Eastern region. Testing and
inspection was carried out on 1,900 general domestic properties last year, moving onto
residential, sheltered and supported housing testing programmes this year.
Habinteg Housing Association We provide full electrical inspection and test to all properties
throughout the UK, together with C1 electrical defects at time of test. Residential, sheltered and
supported housing form a large proportion of this contract.
Origin Housing Association We undertake electrical testing for communal areas and flats
within sheltered and supported housing developments as well as meeting the general needs of
properties throughout London and the South East. Under the current contract 500 properties
from a 5,000 property portfolio are tested and inspected each year.
Sanctuary Housing Association – Under out contract with Sanctuary we provide
electrical testing and inspection services to over 500 extra care, sheltered and
supported properties across the UK.
Other Housing Association clients include:
Contract Process
With many years’ experience of working on behalf of housing associations and local authorities,
assisting them in complying with their requirements and policies for Electrical Safety testing we
are well versed in the necessity of having a full and complete understanding of our client’s
requirements and drivers.
Pre-Contract Meeting
Agree Key Performance Indicators
Mobilisation
Planning Process
Arrange Appointments
Consider Vulnerable Residents
Our Engineers
Arrival at a Hanover property
Undertake Dynamic Risk Assessments
Undertaking the EICR
Processing the EICR
Remedial Quotations
Category 1 Defects
All defects that are found will be recorded and prioritised as C1, C2 or C3 in accordance with
BS7671:2008. Any C1 defect identified will be made safe as a minimum and wherever possible
rectified against a schedule of rates as detailed within Hanover’s tender documents. This
identification and rectification of these C1 defects will be clearly documented within the
Electrical Installation Condition Report.
Supply Chain
Through the process of working towards ISO9001:2008 Quality Management System (QMS)
and ISO14001:2004 Environmental Management System (EMS), all Purchasing procedures
undergo a process of approval. We have accounts with several major electrical wholesalers
nationwide to guarantee that our engineers are able to source consistently high quality parts to
the required industry standard locally to wherever they are undertaking works.
Contract Management
The key point of contact for planning and completion information will be Mark Collier, Planning
Manager. Emma Waddelow, Administration Manager will be an available point of contact for
reporting issues including the receipt of reports. Carla Hurrell, Director will oversee the entire
process for the duration, managing our team to ensure efficient and effect service delivery.
Review Meetings
As well as this, Carla Hurrell, with Dave Parnell if required, will attend regular review meetings
throughout the contracts duration. This will enable us to closely collaborate with Hanover to
overcome any issues that either party may be experiencing, and facilitate the smooth running of
the programme.
Management of Data
We are currently in the process of introducing intelligent pen technology throughout our entire
workforce. This substantial investment will significantly reduce the turnaround time for the
provision of reports to our clients, offering both a fully electronic Electrical Installation Condition
Report and an original PDF version should you wish to have a copy of the engineers hand
written report.
These pens are ‘trained’ to recognise key phrases then standardise the terminology providing
clear and consistent reports within a short amount of time providing accurate information which
assesses of the fundamental safety of the installation and the priority rating of any
recommended works. This information is clearly presented, in terminology which is
comprehensible to persons with limited knowledge of electrical installations.
Moving forward, in the very near future you will be able to access these reports through a client
log-in system on our website.
Void Property Testing
We understand the contract will require efficient management of the testing and inspections of
Hanover’s void properties. With our network of engineers offering complete UK coverage, we
have managed void property programmes for a variety of clients nationwide. Our resources and
experience enable us to be flexible and responsive to testing requests and we will always aim to
meet void requests within 5 working days.
Internal Process Overview
Please find below an overview of our internal organisational procedures and processes
involved when a works order is received.
Marketing Department
Activity
Sales Department
Activity
Client Issues Order
Sales Department
Process Order & Raise File
Finance Department Credit
Check
Planning Department Plan,
Resource & Issue Paperwork
Engineering Department
(Internal) Advise As Required
Engineers Undertake Work &
Forward Reports To Office
Finance Department Receive &
Log Completed Reports
Planning Department Receive &
Log Completed Reports
Administration
Department Receive & Process
Completed Reports
Engineering Department
(Internal) QS Report
Administration
Department Package Report &
Raise Invoice
Sales Department Sign Off
Report – Report Issued To Client
Finance Department Credit
Chase If Required & Process
Payment
Complaints Procedure
Any complaint received will be managed by Dave Parnell, Director, and recorded in our
Complaints Book, which is inspected annually by the NICEIC, BSI, and our accreditation body for
ISO 9001:2008. Hanover’s key personnel will be advised immediately of the complaint. Please
see our Complaints Procedure Flow Chart below.
Written
complaints
Telephone
complaints
Pass to Head of
Engineering
Gather
information
Head of Engineering to raise
a complaint file and notify
Hanover
Pass to relevant
supervisor
Supervisor to contact
complainant within 1 hour
Agree QA/Plan of
Action
Copy any correspondence
(email/telephone notes) to Head
of Engineering
Carry out agreed Plan of
Action
Head of Engineering to contact client.
Confirm satisfaction and sign off
complaint
Identify and implement
any internal
requirements