REPORT ON THE FUNCTIONING OF
NATIONAL DATABASE AND REGISTRATION AUTHORITY
DR. TARIQ SARDAR
DIRECTOR GENERAL (INCHARGE)
REGIONAL OFFICE FAISALABAD
JULY 2015
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ACKNOWLEDGEMENTS
Thanks to Allah, the Almighty, who enabled me to undertake this effort. I
would like to express my profound gratitude to the Honorable Wafqai
Mohtasib (Ombudsman) M. Salman Faruqui (N.I) to constitute a standing
Advisory committee under Article 18 of The President Order No.1 of 1983
and lend the responsibility through Mr. Asif Hayat Malik, Senior Advisor
Regional office Lahore. It is my great pleasure to acknowledge my sense of
gratitude to him for his encouragement, valuable comments, and
suggestions on this academic front and for helping me throughout my
paper. I also express my indebtedness to Mr. Yasir Shabbir Malik, Assistant
Registrar and other well- wishers without their cooperation and support
this work would have been impossible.
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TABLE OF CONTENTS
TABLE OF CONTENTS
PAGE NO.
ACKNOWLEDGEMENT
1
TABLE OF CONTENTS
2
INTRODUCTION AND PERSPECTIVE
3-6
EVOLVING HISTORY OF THE INSTITUTES
ESTABLISHED TO REGISTER THE CITIZENS
PROBLEMS ENCOUNTERED BY THE
INSTITUTIONS
EMERGANCE OF NADRA AND ITS
OPERATIONAL ROLE /FUNCTIONS
LEGAL FRAMEWORK OF NADRA
7-10
ENDEMIC ISSUE AND IDENTIFICATION OF
SUCH AREAS THAT CAUSE PROBLEMS
AND
GENERAL
COMPLIANTS
WITH
PROPSED SOLUTION
CONCLUSION
11-12
13-14
15-17
19-31
32-33
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NATIONAL DATABASE AND REGISTRATION
AUTHORITY (NADRA)
1-
INTRODUCTION AND PERSPECTIVE
National Database and Registration Authority (NADRA) is a Pakistan’s
citizen registration body in the public sector.
The successful and seamless paradigm shift from “form based data
acquisition” and “manual registration system” to “interactive data
acquisition” (Citizen Registration Project of Pakistan) proves NADRA’s
capability and urge to continuously improve its processes, systems and
procedures. In addition, NADRA is the first government authority to
introduce a paperless office environment by implementing work flow
solutions
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I-
CITIZENSHIP AND ITS HISTORY IN
GENERAL
Citizenship is the status of a person recognized under the custom or law as
being a member of a state. A person may have multiple citizenships and a
person who does not have citizenship of any state is said to be stateless.
Nationality is often used as a synonym for citizenship in English. The
historical development across time reveals that while democracy has
evolved as a standard part of the modern idea of social organization, the
idea of full democratic citizenship which is at the very core of Western
Civilization has been deeply suppressed throughout the development of
democracy. Citizenship could be said to have begun in Ancient Greece
with the on set of constitutional government in the city-states. This
tradition of democratic citizenship, now regarded as the ancient or classical
model, beginning with the Greeks, showed citizens as playing a de facto,
integral role in governance: governance was citizenship and citizenship
was governance. Further, citizenship was seen as an integral part of
attaining mature adulthood: only citizens could be adults and adults could
become adults only through being citizens.
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Aristotle stated that a citizen is one who is born from two citizens.
Aristotle’s legacy is his definition as stated in his Book III of the Politics:
“The good citizen should know and have the capacity both to rule and be
ruled, and . . . is the virtue of a citizen.
Laws and Rules which mainly governs the citizenship in Pakistan are:
•
Pakistan citizenship Act 1951.
•
Pakistan citizenship Rules 1952
As per Law, there are three categories of declared citizens of Pakistan
which are briefly mentioned below.
(i) Citizen by Birth:
Persons who or any of their parents or grandparents were born in
the
territories
now
included
in
Pakistan
before
the
commencement of citizenship Act, 1951 are citizens of Pakistan.
Any person born in Pakistan after the commencement of Pakistan
Citizenship Act, 1951 is citizen of Pakistan. Children of foreign
diplomats and children of enemy alien born in Pakistan are not
included in this category. Persons, who migrated from territories
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of Pakistan to other areas of Indo-Pakistan sub-continent for
permanent stay after March, 1947 shall also be not considered
citizens of Pakistan.
(ii) Citizen by Descent:
Children of Pakistanis who are born outside Pakistan are citizens
by descent. If the parent of such child is a citizen by descent
himself/herself (as born outside of Pakistan) the child is required
to be registered in the nearest consulate or Pakistani mission.
Children born to Pakistani mother and foreign national father,
after 18.04.2000, are treated as citizens of Pakistan.
(iii) Citizen by Migration:
The persons who migrated to Pakistan from the territories in the
indo-Pakistan subcontinent before the commencement of Pakistan
Citizenship Act, 1951 are declared citizens of Pakistan.
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2- EVOLVING HISTORY OF THE
INSTITUTES ESTABLISHED TO
REGISTER THE CITIZENS
The above discussion was made in order to thrash the dire need of
citizenship without which a person cannot be a claimant or legal status
within the four corners of a state.
After the freedom of Pakistan, Prime Minister Liaquat Ali Khan tossed
the Personal Identity System (PIS) program to register, manage and issue
all national identification cards to the citizens of Pakistan and Muslim
refugees settled down in Pakistan. Modifications were conceded
by Election Commission of Pakistan in 1965 for the process of the voter's
registration to hold the nationwide 1965 presidential election. In 1969–70,
the amendments in the PIS program continued by the Election commission
until the election commission supervised the 1970 general elections.
After 1971, the war resulted in East-Pakistan gaining independence
as Bangladesh, a new statistical database system was needed to ensure the
safety of Pakistan's citizens as well as the national security of the
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country. In 1973, a new database system was codified under the Second
Amendment, of the Constitution of Pakistan to perform and contain the
statistical database of the citizens of Pakistan. Therefore, Registration of
Pakistan's citizens and statistic database in government's computer
accounts was started in 1973, with the promulgation of the constitution of
the country. This new program was initiated by the then-Prime
Minister Zulfiqar Ali Bhutto.
The Government start issuing the National Identity Card (NIC) numbers to
its citizens and began performing government databases of the people in
the Government computers. Directorate General of Registration Pakistan, a
department created under the 1973 constitution, with the National
Database Organization (NDO), an attached department under the Ministry
of Interior, Government of Pakistan for the 1998 census with a
Headquarters' Office at Islamabad, five Regional Registration Offices are in
operation to supervise the working of 83 District and 147 Sub-Divisional
Registration Offices established in the entire country. National Registration
Act 1973 was introduced to establish a National Registration system
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commonly known as "Continuous Population Register to operate with the
following mandate:1-
Every citizen in or out of Pakistan who has attained the age of
eighteen
years
shall
get
himself;
and
(b) a parent or guardian of every citizen who has not attained that
age shall get such citizen, registered in accordance with the
provisions of this Act.
2-
The Director-General should issue to every citizen who has, attainted
the age of eighteen years and got himself registered under section 4, a
card [in the prescribed form] to this Act, .hereinafter referred to as the
identity card.
Till September 30, 1993, 54.S million identity cards have been issued and
about 6.2 million persons have not come forward to obtain their identity
cards, although there have been persuasions from the Government, (i) four
general elections have been held in the country during the last years in
which production of national identity cards was mandatory for getting
ballet paper at the time of polling, and (ii)a person is punishable under the
law for rigorous imprisonment of 3 months or a fine up-to Rs.1000/- or
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both, if he/she does not obtain his/her identity card within 90 days of
attaining the age of l8. However, this provision of law has never been
invoked due to low literacy rate. The reasons for showing lack of interest
can be attributed to:-
a) Low level of literacy.
b) Persons on attaining the age of l8 do not come forward to obtain their
identity
cards
voluntarily
and
apply
only
when
compelling
requirements to produce their national identity cards arises.
c) Females living in rural areas do not apply for their national identity
cards.
d) Poor people in rural and far flung areas, who do not own any
property and have no intention to come to urban areas for seeking
employment, do not obtain their identity cards.
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3- PROBLEMS ENCOUNTERED BY THE
INSTITUTIONs:
Like any other voluminous application, the Directorate General of
Registration, right from its inception, started facing the following
problems:-
(i)
Lack of interest shown by the citizens for getting themselves
registered and obtaining their national identity cards without any
compelling demand.
(ii)
The inherited weakness of not preparing population registers (an
inventory of citizens) of an area, before issuing identity cards with
effects by issuing more than one card and registration of some
non-nationals by forgery and counterfeiting.
(iii)
Handling of huge and voluminous record of citizens manually
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The Directorate General of Registration remained alive with the
problems/difficulties that were being faced in implementing the National
Registration System therefore, (i) computerized data base comprising all
citizens and (ii) automation right from the receipt of application form for
registration of citizens, births, deaths, and change in marital status etc. to
the delivery of identity card to an applicant was introduced.
On completion of the pilot Project in Rawalpindi and Islamabad which
was completed by December, 1994 the computerized system was extended
to the entire country in a phased program of five years after evaluating the
pilot project.
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4- EMERGANCE OF NADRA AND ITS
OPERATIONAL ROLE /FUNCTIONS
National Database and Registration Authority (NADRA) was established
on March 10, 2000, by merging Directorate General of Registration
Pakistan, a department created under the 1973 constitution, with the
National Database Organization (NDO), an attached department under the
Ministry of Interior, Government of Pakistan created for the 1998 census.
NADRA is an autonomous body to operate independently with the
mandate to replace the old directorate general of Registration with a
computerized system of registering citizens, NADRA launched the MultiBiometric National Identity Card project developed in conformance with
international security documentation issuance practices in the year 2000.
The program replaced the paper based Personal Identity System of
Pakistan that had been in use since 1973. This new organization aimed at
overcoming the problems of previous regime, ranging from issues of
unavailability and disintegration of quality data to political interference
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NADRA is the largest semi-government IT based organization of Pakistan
aiming at to become self-sustaining organization. During the last few years,
this organization has expanded its product base from Computerized
Identity Card to a list of other value added products
The rationale behind the creation of NADRA was to develop: ANational
Data Warehouse, A National Information Infrastructure for online,
nationwide access to the National Data Warehouse, A National Spatial
Data Warehouse Infrastructure to set up a comprehensive geographic and
land information system and National Identity Documents for all citizens
and non-citizens resident in Pakistan.
MODEL BASE OF NADRA
The NADRA has applied Kotter’s 8 steps change model which is applicable
to a wide range of organizations ranging from sovereign national
organization to competitive multinational corporations, aiming at
implementation of successful process of change.
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5- LEGAL FRAMEWORK OF NADRA
THE NATIONAL DATABASE AND REGISTRATION
AUTHORITY ORDINANCE, 2000
The legal shelter over the NADRA is The National Database and
Registration Authority Ordinance, 2000 (to provide for the
establishment of the National Database and Registration Authority so as to
facilitate the registration of all persons and the establishment and
maintenance of multipurpose databases, data warehouses, networking,
interfacing of databases and related facilities)
The preamble of the ordinance contains that:Whereas it is expedient and necessary to provide for the registration
of all persons and for the establishment and maintenance of multipurpose
databases, data warehouses, networking, interfacing of databases and
related facilities and services and matters connected therewith and
ancillary thereto;
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And whereas a new, improved and modernized registration and
database system is the emergent need of time for its multiple beneficial
uses and applications in efficiently and effectively running the affairs of the
State and the general public thereby achieving the goals of good
governance, public service and minimizing scope for corruption and
inefficiency;
And whereas it is expedient to establish the National Database and
Registration Authority be established to achieve the aforesaid objectives;
I-
ESTABLISHMENT OF THE AUTHORITY
The Authority shall be a body corporate, consist of a Chairman, also to be
called the Registrar General of Pakistan, and five members to be appointed
by the Federal Government being and eminent professional of known
integrity and competence with substantial experience in the field of
computer science, engineering, statistics, demography, law, business,
management,
finance,
accounting,
economics,
administration, or the field of registration.
civil
or
military
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II-
REGISTRATION AND ISSUANCE OF CNIC
Section 9 of the Ordinance states that “Every citizen in or out of Pakistan
who has attained the age of eighteen years shall get himself and a parent or
guardian of every citizen who has not attained that age shall, not later than one
month after the birth of such citizen, get such citizen registered in accordance
with the provisions of ordinance”.
Section 10 states that “the Authority shall issue or renew, or cause to be
issued or renewed, in such manner and on terms and conditions, subject to
every citizen who has attained the age of eighteen years and got himself
registered under section 9, a card to be called National Identity Card in such
form, with such period of validity upon payment of such fee in such form and
manner as may be prescribed”.
Pakistan Origin Cards, Overseas Identity Cards and Alien Registration
Cards shall also be issued and renewed through prescribed form by the
authority under section 11, 12 and 13 respectively. The ordinance also
repeals the National Registration Act 1973 (LVI of 1973)
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6- ENDEMIC ISSUE AND IDENTIFICATION
OF SUCH AREAS THAT CAUSE PROBLEMS
AND GENERAL COMPLIANTS WITH
PROPSED SOLUTION.
NADRA not only takes pride in producing the Computerized National ID
Card of Pakistan but also in producing the World’s first Machine Readable
Multi-Biometric Electronic Passport. The academic discussion has although
authenticated that NADRA has full fledge system in order to its operation,
however still people are facing problem with regards to infringement of
their legal rights which should be redressed. The following issues have
been highlighted along with proposed solution.
I-
TRAINING OF STAFF
The Authority has the specialized staff with requisite academic
qualification and technical skills but, still the employees in NADRA
Operation centers lacks the training program with regards to public
dealing and handling the genuine problems, such as lack of any check and
balance over centres and district level. The long queues of citizen in hot
weather due to the non-availability of information desk in the reception of
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the office, therefore the people are compelled for waiting long even to
discuss their difficulty with the official deputed for issuance of token who
lacks in knowledge due to his non-technical hand, resultantly matter gets
complex and sometimes even unlawful due to illiteracy.
RECOMMENDATIONS
i-
A well conversant employee should be deputed as information
officer on the reception of each center so to facilitate the citizens of
Pakistan with regards to his query. This may minimize the
issuance of wrong token especially to illiterate citizens
ii-
A detail Fee chart should be place at the core and entrance area of
the office to comprehend the citizens for their facilitation.
iii-
Detailed guidelines with regards to mandatory documents should
be placed at entrance area of the office to comprehend the citizens
for facilitation.
iv-
The citizen’s access to the office of Centre In-charge should be
allowed if they wish so.
v-
The office In-charge should pay physical visit in and outside the
office to monitor the entire situation.
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vi-
The complaints against the centers with regards to misbehavior
should be given weightage and investigated at district level by the
district in-charge, in this connection his contact and address
should be placed at every Centre.
II-
LINKAGE OF DATA WITH U.Cs
The registration of births/deaths, under the constitution, is the
responsibility of the Local Governments. This system was, to a certain
extent, on the ground before the country came into being in 1947. However,
it started deteriorating with the passage of time because there have been
structural changes purely on political grounds. The National Registration
System heavily depends on the Local Governments for reporting of births
and deaths.
Presently the Authority is not
connected with Union Councils with
regards to data exchange in birth and death cases. A large number of
complaints are on different forums regarding delay in issuance of Children
Registration Certificates. On investigating it has been noticed that the CRC
were not issued due to the non-verification of birth certificates from the
Union councils due to the production of forged and counterfeited
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documents, resultantly the genuine applicants had to face the problem
especially when the Government of the Punjab set it a mandatory
document for admission through the Board concerned. Same situation is
also found in death cases. Furthermore, the authority has also made the
mandatory provision of English Marriage certificate to change the status of
citizen on his CNIC.
RECOMMENDATIONS
i-
There should be a well-connected data base between the NADRA
and Union Council in order to check the genuineness of any
documents, this may minimize the time period for issuance of
delayed CRCs.
ii-
The same treatment should also be in practice with regards to
Death certificates while amending any of the document.
iii-
The cases of marital change also get delayed owing to the
production of English marriage certificate which is a hindrance for
falling illiterate citizens especially in cases where marriage took
place in far areas, the well connecting data may facilitate in such
cases as well.
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iv-
Till the time the system is not upgraded, these case should be
given priority by making verification process through a special
messenger for which a wing of NADRA is already working in the
district level.
III-
CANCELLATION OF DUP CASES
The issuance of CNIC is the legal right of every citizen which cannot be
held or no law can be framed against the fundamental rights as per
provisions of Constitution. Rightly at the emergence of NADRA, the citizen
were not aware with the technicalities of the system nor there was any
system with NADRA to block the cases of those applicants who already
retain a CNIC, resultantly issuance of 2nd CNIC with different number is
common practice . Presently, a large number of complaints are still
pending on different forums seeking the cancellation of 2nd CNIC without
fine which is up-to 10,000 Rs. / as per NADRA SOP. This was all done
either due to lack of knowledge from complainant’s side or due to nontechnicality of NADRA staff except the cases where card was obtained
with mala fide intentions. It has also been observed in some cases that the
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political activist processed the CNIC in bulk for want of vote even without
the proper documentation and without the receiving of card by actual
citizen. The agency in such cases takes the plea of receiving the card by the
applicant which the complainant has no acknowledgment resultantly the
genuinely aggrieved has to suffer a lot not to the extent of their own
citizenship but also to their dependents. It is a matter of deep concern for
this secretariat that how they Agency NADRA neglects the case while
processing the 2nd CNIC but retained it afterwards when the applicant
approaches for the renewal of its original 1st CNIC. In some case, the
consumption/usage of the 2ndCNIC was found as nil which presumes to be
that the applicant has no mala fide intention in its processing. Once again
the problem gets worse when the In-charge of centers do not guide the
citizens properly in handling of such conflict nor apprise them the details
of 2nd CNIC processed in his name so to proceed further but with the only
statement to mark it dup and clear by paying the fee which 10,000 for
which the citizens have no knowledge about their SOP quoted as:-
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DUP CATEGORIES & FEE STRUCTURE- CHECKLIST
Literate Fee (10 X
Working Days)
Fast Track
Fee (4 X
Working
Days)
Abroad Fee (10
X Working Days)
Categories
Description
(Below Matric)
Fee (10 X
Working Days)
A
Same Particulars on
CNICs Without
Transaction
Rs 1000/-
Rs 1000/-
Rs 20,000/-
$ 100/-
B
Same Particulars on
CNICs With
Transaction
Rs 5,000/-
Rs 10,000/-
Rs 20,000/-
$ 400/-
C
Different Particulars
on CNICs
With/Without
Transactions
Rs 10,000/-
Rs 10,000/-
Rs 20,000/-
$400/-
This state of mind is against the natural norms of Justice and against the
concept of Audi Alteram Partem.
There are number of cases where the applicant contended that they have
not received 1st card and on the other hand NADRA also fails to provide
concrete evidence of receipt of card or usage of the cards by the applicants
in these cases
fine should be waived off and
normal fee should be
charged.
RECOMMENDATIONS
i-
There should be a well-developed I.T system of NADRA with
regards to obstruction in processing of the 2nd CNIC of a citizen
rather to point it the same after so many years on renewal of 1st
CNIC.
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ii-
The citizen in person may be allowed to get the entire record of his
processing the CNICs on payment of a nominal fee for his
satisfaction where the point of view of agency is firm and logical.
iii-
The NADR should inform the citizen in writing with the clear
observation and fee plan under the SOP for declining the right of
CNIC as and when the situation occurs instead of to refuse
verbally.
iv-
The SOP of the Agency should be reviewed by the Higher
Authorities as the DUP fee at maximum of 10,000 appears to be
exorbitant especially for the low paid and widows.
IV-
SPOT VERIFICATION
It has been noticed while handling the complaints against NADAR that a
number of cases are lying dormant on the part of the Agency wherein the
spot verification was advised by the authority concerned while finalizing
the cases. In such cases the citizens have no choice except to wait long even
for indefinite period. The reply of the agency in these cases have always
been the same that “Matter shall be finalized as and when spot verification
report receives from the vigilance department”, however on the
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interference of Judicial and Quasi-Judicial forums, under litigation case
gets finalize by the department at once but the other cases gets delayed.
This was done either due to rush of work or due the non-framing/existing
of any by-laws.
Even the cases which gets it fate on either way lacks merit due to the nonexpertise or contextual qualification of designated official/officer.
Furthermore, the spot verification report do not carry the proceedings of
specific case but a decision thereon, which may be contested as under
influence , based on favoritism and suspected in any manner.
RECOMMENDATIONS
i-
The officer designated for the job should be well conversant with
NADRA laws / SOP and should get through the study on case to
case basis, preferably an officer having law background may be
assigned such jobs.
ii-
The claimed data should be spelt out while undertaking spot
verification and investigation should be relevant with the facts
and law.
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iii-
The cases so referred for spot verification should clearly be
marked with time frame under intimation to the claimant /
citizen. In this connection necessary instruction should also be
issued by the Head quarter or Regional Head quarter NADRA to
be adhered in future cases and all pending cases must be brought
to the notice of higher ups for their early disposal
iv-
A substitute should be assigned by the authority in case the
designated officer avails the leave or unable to perform the
operational duty.
V-
FRAUD MARK CASES
It has been observed that the Authority reserves right to mark the cases as
Fraud category either at their own or on the compliant of any citizen. There
is no proper mechanism developed so far by NADRA to deal such cases,
presently the Authority seems to be supreme in marking the case as fraud
at their discretion, resultantly, infringement of citizen’s right. It is a
principal of natural justice that nobody shall be condemned unheard, but
in fraud mark cases the authority mark the cases without giving any prior
notice to a citizen who sometime are not aware of the status of his CNIC.
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However, while unblocking the card, a citizen / applicant has to face an
exhaustive procedure which is not only cumbersome but also complex.
Even then on adoption of procedure the non-existence of any SOP in this
perspective, the cases left all on the discretion of board which do not give
the reason in writing to uphold the decision of the cases as Fraud mark.
This lapse is somewhere connected with spot verification where the cases
are held on the arrival of spot verification report for which no proper
mechanism of time frame is available with NADRA.
RECOMMENDATIONS
i-
There should be a prior notice to mark these cases in Fraud
category by giving an opportunity to be heard from the other side
rather to make entry in cases where private parties involve,
however the direction of Judicial and Quasi-Judicial forums are
otherwise to be dealt as.
ii-
The NADRA should frame SOP with regards to deal such cases
and the marking of Fraud cases should not be dealt single
handedly. The procedure to un-mark the fraud category should
also be envisaged in SOP along with the required documents.
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iii-
The board so constituted should be in a manner of circuit board
which may be placed in every district on rotation basis if the
powers requires to be centralized.
iv-
The cases deferred on account of spot verification report should
be given under clear time frame to be adopted by the vigilance
department of NADRA.
v-
A well conversant officer having a background of law must be a
member of board to deal Fraud mark cases.
VI-
MECHANISM FOR MOBILE VANS
There are number of issues relating to the processing of CNIC, CRC and
other cards by the NADRA mobile vans. Although this system has been
designed for the facilitation of poor people living in the far-flung areas of
Pakistan, however the cases so processed by the Mobile vans were found
deficient, inaccurate and full of errors, resultantly the citizen have to face
multiple issues i.e.
•
•
•
•
•
Delay
Issuance of wrong token
Error in record / wrong entries
Non provision of CNICs
Dup issues
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In order to overcome these flaws the Authority has devised no formal
system in their centers neither the centers to overcome and discuss their
genuine grievances.
RECOMMENDATIONS
i-
The Authority should depute their well trained staff to undertake
the job through such mobile vans for processing the CNICs,
preferably a local inhabitant employee if found in their
establishment due to his complete knowledge about the area and
understanding of their language / issues.
ii-
The mobile van should accompany a relationship office to guide
the local citizens before issuance of token. This may overcome the
future issues which may arise due to lack of knowledge as people
sometimes process their CNIC as fresh on account of free token.
iii-
The card so processed through mobile vans should be given a
suitable date to collect the card from nearest NADRA center or to
send through registered mail only , in each case concerned citizen
should be informed in writing to which means he/she will be
delivered their CNICs or other documents.
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iv-
The NADRA should get the card received duly signed by the
CNIC holder as most of the cases the system displays a single
word that card has been “Received” without any date time and
means.
VII-
FEATURES OF SMART CARD
The Authority had introduced Smart Card claiming the several features,
however the same do not appears to be in practice despite lapse of
considerable period. Apart from the executive Centre’s, the representative
so designated in normal centers insist the citizen to process smart card
instead the normal one despite
the fact
that neither any feature nor
additional facility has been noticed.
RECOMMENDATIONS
i-
The Authority should clearly display the processing fee structure
in normal and smart card
ii-
The Smart card’s feature should be displayed separately for the
free will of citizen.
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CONCLUSION
NADRA is one of the few companies in the world to have the synergy,
experience and expertise to successfully design and implement extremely
large sized projects that involve data acquisition from large populations
belonging to geographically dispersed locations, data transfer over
multiple backbone and last mile technologies, data warehousing, data
mining and secure printing
Concluding, In addition to the discussion of issues and recommendation,
the NADRA should re visit it’s over all operations, technical expertise and
HR with regards to : Transparency
 Efficiency
 Customer Service
 Customer Facilitation
 Professionalism
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To adhere to the recommendation made in preceding discussion, a system
can be devised which can not only facilitate the citizens of Pakistan but also
can reduce the number of cases in court and other forums.
The convening of conferences, meetings, conventions at high level whether
national or local level may make vital role to establish a mechanism
effectively; for that the Government should take concrete steps from time
to time in addition to tackle the other aspects and vernaculars faced in
country at local, provincial or central level.