Calder High School
Cashless Catering
AllPay is our Cashless Catering system. This system incorporates the latest technology and eliminates the
need to carry cash throughout the day.
The system is a biometric system and this enables students to ‘pay’ for lunch using either a swipe card or by
scanning their finger.
Payment for meals is made in advance using one of the following methods:
 Cash (at local paypoints)
 Online payments
 Telephone payments using a 24 hour telephone number
The system incorporates automatic free school meal (FSM) allocation to student accounts and this enables
FSM students to remain anonymous.
A cashless system discourages the misuse of dinner money through spending in shops outside of the School
grounds and will alleviate problems such as loss of money.
Your Questions Answered
Who are AllPay?
AllPay began in 1996 as the Financial Collection Services (FCS) Ltd and are a leader in the field of card
production and payment facilitating. Part of this business includes providing cashless payment systems in
schools and colleges.
AllPay are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), have ISO
27001 security accreditation, ISO 9001 Quality Management System certification and are accredited to
MasterCard physical security standard.
For more information please visit: http://www.allpay.net
Why AllPay?
Calder High School chose to partner with AllPay to deliver this system as at the time of purchase they were
the only supplier offering a fully integrated cashless catering system and online payment facility. This
reduced our expected costs by up to 60% and did not require us to integrate separate software systems.
What is a biometric system?
A biometric system is a secure and efficient way of identifying students at the point of sale. The data we
collect consists of a scan of a section your child’s thumb or finger.
This is not an actual fingerprint scan.
The scan takes a series of measurements (unique to your child’s print) which are then turned into a series of
numbers and stored.
When your child places his/her thumb/finger on the scanner, the measurements are taken again and
compared with the stored numerical record.
The system does not store the image of the finger scanned.
The stored co-ordinates are only of use in matching part of your child’s scan and cannot be used for
the purpose of reconstructing a thumb or finger print.
I do not wish for my child’s fingerprints to be taken, how will you ensure this does not happen?
The system does not enable Calder High School to take a copy of a child’s fingerprint without the explicit
permission of the parent/guardian. If you do not give this permission we will issue your child with a swipe
card. If you change your mind at a later date we can move your child to the biometric system.
How do I make a payment?
Cash
Cash payments can be made using local Paypoints.
You will need to set up an account using your AllPay barcoded letter. If you do not have access to the
internet or would like some assistance with this please contact Calder High School and we will help.
You will need to take your bar-coded letter with you to make a payment. This is a free service for cash
payments. In the local area Paypoints can be found in the majority of Post Offices (including Hebden Bridge
Post Office) and the following locations:
October 2012
Calder High School
CoOp Petrol
Burnley Road Mytholmroyd
Sainsbury
Burnley Road Mytholmroyd
CoOp
Burnley Road Mytholmroyd
CoOp
Market Street, Hebden Bridge
Spar
Crown Street, Hebden Bridge
Todmorden News Centre
Bridge Street, Todmorden
One Stop Stores
Bridge Street, Todmorden
Springs Garage
Halifax Road, Todmorden
Abduls Newsagents
Halifax Road, Todmorden
Walsden Post Office
Rochdale Road, Todmorden
Johal Brothers
Towngate, Sowerby Bridge
Lifestyle Express
Bolton Brow, Sowerby Bridge
Dino's Newsagents
Tower Hill, Sowerby Bridge
Costcutter
Albert Road, Sowerby Bridge
BP Hillcrest Service Station
Burnley Road, Sowerby Bridge
Further information can be obtained from:
PayPoint Customer Services
1 The Boulevard
Shire Park
Welwyn Garden City
Herts AL7 1EL
Email: [email protected]
Telephone: 08457 600 633
Online
Online payments can be made through the AllPay website: http://www.allpayments.net
You will need to set up an account using your AllPay bar-coded letter. Once this has been completed you
can add funds to your child’s account, check your balance, view your child’s food purchases and download
an easy to use mobile app to enable payments to be made through a smartphone.
Telephone
Telephone payments can be made using a 24 hour telephone number. You will need to set up an account
using your AllPay barcoded letter. If you do not have access to the internet or would like some assistance
with this please contact Calder High School and we will help.
The 24 hour telephone number is: 0844 557 8321 and payments can be made using a debit or credit card.
How does this system work in the Diner?
Students come into the Diner and select the food and drink items they would like to purchase. They take
these to a till and either place their fingerprint on a scanner or present their swipe card. The value of the
meal is then deducted from their account.
How does this system work for free school meal children?
The free school meal (FSM) allowance will be loaded onto your child’s account as a cash credit. They can
then select and pay for food in the usual way.
If children spend more than the FSM allowance parents will need to add funds to their child's account to
cover this.
The current FSM allocation is £1.85 per day.
Is there a daily spend limit?
The maximum amount an individual can spend in one day (at Break and Lunch) is £5.00
This is a global setting for all students.
What do we do if a student has no money on their card?
We will ensure that children do not go without a meal. If a child’s account has reached zero and it has not
been topped up, we will enable a meal to be purchased and inform parents.
How do I check my balance?
Balances can be checked online or at the till by students.
What do I do if I am experiencing problems using the AllPay website?
AllPay have a Customer Support Team who can be contacted on:
Telephone: 0844 557 8318
Email: [email protected] or [email protected]
How is data relating to this system stored?
All data is stored under the guidelines of the Data Protection Act and only used by parties directly associated
with Calder High School. Access to this information is controlled strictly by Calder High School only.
When students leave, their records are deleted.
October 2012