MANAGING YOUR EMOTIONS
A U DI ENC E
Improve your work environment and reduce team member attrition by teaching your managers
to stay in charge of their emotions instead of being emotionally charged. This course will educate
managers on the importance of keeping their emotions in check throughout each shift so they
are able to provide steady leadership to their team and portray confidence to their guests.
Assistant Managers
General Managers
L EN GT H
8 - 10 minutes
FE A T UR E S
Interactive discovery
Simulator activity
Best practice advice
A C C E S SIB IL IT Y
English narration
Onscreen text option
Mobile-ready
P RO GR A M S
AGM to GM
Leadership
HIGHLIGHTS
Teaches essential knowledge and skills for managing emotions, including:
 How emotionally charged words and phrases can negatively impact productivity and how to
avoid them, including an activity in which learners practice identifying the emotionally
charged phrases in an exchange between a manager and team member
 The importance of paying attention to body language when dealing with stressful situations
 Body language simulator activity in which learners practice building body language that
communicates positivity, confidence and professionalism
 Tips and strategies for responding calmly to the surprises of a typical restaurant shift
 Manager testimonial activity in which experienced managers give advice for remaining in
control of emotions