Three Most Important Communication
Skills You Need Now
Welcome!
SVPMA
August 11, 2012
Juliet Erickson
“Chance favors the prepared mind”
Louis Pasteur
2
TODAY, YOU CAN EXPECT TO:
Learn proven techniques and tips about the most important skills you
need to prepare for and deliver effective, persuasive communication
Gain greater confidence in and awareness of your strengths, as well as
areas to improve
Improve your ability to communicate gravitas and presence
3
THREE COMMUNICATION
SKILLS YOU NEED NOW
•
Seek to properly understand
•
Organize by objective rather than subject
•
Resist instant responses
4
Keep the
momentum
going
Do it /
seek it
Embrace
rehearsal
Seek
To
Understand
Get help
from your
friends
Set clear
objectives
Collect
insight
Structure
your
approach
5
SEEK TO UNDERSTAND
Levels of listening
Listening to learn
Listening selectively
Listening to confirm/ to be right
Listening to be polite
6
SEEK TO UNDERSTAND: LISTENING
STYLES
People
Expressive
Amiable/Social
Tell
Ask
Analytical
Direct
Task
SEEK TO UNDERSTAND: LISTENING
STYLES
People
Expressive
Amiable/Social
Tell
Ask
Direct
•Comfortable with confrontation
•Appears abrupt, straightforward
•Usually sets the agenda
•Speaks first
•Conclusions, yes/no answers
•Interrupts, finishes sentences
•Doesn’t like small talk
Analytical
Task
SEEK TO UNDERSTAND: LISTENING
STYLES
Expressive
People
•Comfortable with self-expression
•May need to feel like they win
•High energy, competitive
•Appreciates creative solutions
•Can be aggressive and people oriented
•Unpredictable – drama queen to tyrant
•Can be sloppy, hurtful or unprepared
•Does not like detail
Amiable/Social
Tell
Ask
Analytical
Direct
Task
SEEK TO UNDERSTAND: LISTENING
STYLES
People
AMIABLE/SOCIAL
Expressive
Tell
•Easy Going – people-people
•Sacrifice their own needs in favor of other’s
•Know they should say something, but don’t
•Usually loyal supporters and skilled
empathizers
•Perceived as lacking confidence
•Team Players
Ask
Analytical
Direct
Task
SEEK TO UNDERSTAND: LISTENING
STYLES
People
Expressive
Amiable/Social
Tell
Ask
Analytical
Direct
•Interested in the task and the process
•Elegant arguers because of their grasp of the
facts
•Detail oriented and systematic
•Low-key physically, shows little emotion
(doesn’t mean they don’t feel it)
Task
SEEK TO UNDERSTAND: LISTENING
STYLES
People
Social/Amiable
Expressive
Tell
Ask
Analytical
Direct
Task
Keep the
momentum
going
Do it /
seek it
Embrace
rehearsal
Seek
To
Understand
Get help
from your
friends
Set clear
objectives
Collect
insight
Structure
your
approach
13
SEEK TO UNDERSTAND: COLLECT
INSIGHT
What, Which, Why
What do you think about…..?
Which is the most critical/ important/ annoying?
Why is that/ do you feel that way?
14
Keep the
momentum
going
Do it /
seek it
Seek
To
Understand
Set clear
objectives
Collect
insight
Structure
Embrace
rehearsal
Get help
from your
friends
your
approach
15
TAILOR YOUR APPROACH
3
1
Opening (Context)
Subject
Agenda 1
Agenda 2
Agenda 3
Content:
Content:
Content:
Message 1
Message 2
Message 3
Summary 1
Summary 2
Summary 3
2
Conclusion
16
Keep the
momentu
m going
Do it/
seek it
Embrace
rehearsal
Seek
To
Understand
Get help
from your
friends
Set clear
objectives
Collect
insight
Structure
your
approach
17
DO IT/SEEK IT
Exercise
Gravitas: Comfort with seeing and being seen
18
Opportunities appear whether you are prepared or unprepared
You are more likely to do better each time and attract more
if you are ready and willing
Mastery begins and ends with intention and discipline
19
THREE COMMUNICATION
SKILLS YOU NEED NOW
•
Seek to properly understand
•
Organize by objective rather than subject
•
Resist instant responses
20
“Chance favors the prepared mind”
Louis Pasteur
21