Trust News
The magazine for members of Coventry and Warwickshire Partnership NHS Trust
Issue 17 – July 2016
www.covwarkpt.nhs.uk
Meet our Professional
Development Team Page 8-9
Breast Screening Workshop to improve take up rates - page 3
Warwickshire Governor promotes new Memory Café - page 4
Trusts celebrate International Nurses Day - page 12
Contents
Latest news ......................................... 3
Members News.................................... 4
Introducing You To.............................. 7
Professional Development Team..... 8-9
International Nurses Day.................. 12
Foreword
We’re working hard to meet
your needs
Everything we do is about our
patients, service users and their
carers. We know you expect
high standards of care from us,
and all our staff are dedicated
to doing the best they can every
day for the people who come to
our services.
Events................................................. 14
Contacts
Please contact the Communications
and Marketing Team if you have
any suggestions for articles for the
next edition.
Communications and Marketing Team
Telephone: 024 7658 8857
Email: [email protected]
FREEPOST RSSK-JLJL-ZAHJ
Communications and
Marketing Team,
Coventry and Warwickshire Partnership
NHS Trust,
Wayside House,
Wilsons Lane,
Coventry CV6 6NY
This is a Coventry and Warwickshire
Partnership NHS Trust publication
and is distributed to all Foundation
Trust members, both public and staff.
Information contained in this
newsletter was correct at time of
going to press. Any queries regarding
this publication should be sent to the
Communications and Marketing Team
at the above address.
Simon Gilby, Chief Executive
Thanks for your feedback – the good things and those that require
our attention.
We are expecting the final report from the Care Quality
Commission to be published very soon. Probably by the time you
read this, their report will be published.
It will identify some positive things, and I am sure too it will
identify things where we need to make improvements.
Above all, I am confident that it will reflect that our staff and our
services are caring, and that has to be at the heart of everything
we try to do.
Thank you for reading Trust News, and for your interest in what
we do.
www.covwarkpt.nhs.uk
Front cover image- Professional
Development Nursing Team celebrating
International Nurses day 12 May 2016.
2
I am regularly out and about
visiting services to meet staff,
patients, and you, our members.
I hear stories time and again
about how our people have
gone to a great deal of trouble
to provide support for a patient
or their family.
Simon Gilby
Chief Executive
Latest news
Breast screening
workshop for ladies
with a Learning
Disability
A ‘Lumps & Bumps’ campaign is increasing
take up of cancer screening for women with
learning disabilities.
Learning Disability Acute Liaison
Nurse, Claire Geary described how she
works with breast care nurses across
Coventry and Warwickshire to increase
the uptake of mammograms, the xraylike examinations that help detect
abnormalities that could be breast cancer.
Nursing staff familiarizing one of the ladies
with the screening equipment.
(Far Left) Claire Geary, Learning Disability Acute Liaison Nurse with the workshop
delegates and Specialist Breast Care Nurses.
The nurses try to make ‘reasonable
adjustments’ to the service they
usually offer to encourage more
ladies with a learning disability to
attend their screening. Before they
started the work, in one recent year
in Warwickshire, only 15% of eligible
ladies were screened. This could be due
to the patient not understanding their
invite letter or being unsure of exactly
what will happen at the appointment.
A mammogram passport is also being
piloted at George Eliot Hospital
(GEH) in Nuneaton, enabling learning
disability teams to meet the patient
before their mammogram and
advise the breast care unit of any
reasonable adjustments required.
Claire said: “In April 2016, the
Breast Care team organised a Breast
Screening Awareness Workshop
at GEH. A number of ladies with
a learning disability attended
the workshop which included an
education session about breast
screening, including seeing the
mammogram equipment in use,
and allowing them to place their
fists underneath the machines to
experience how the pressure felt. All
ladies, carers and professionals found
it a useful and positive session.”
For further information contact
[email protected].
Coventry Health Visiting out of hours Helpline
From the end of July 2016 Coventry Health Visitors will be providing a helpline
for parents and carers of babies and pre-school children who live in the city.
The helpline will be available Monday to Friday between 5.00pm and 8.00pm.
The helpline will complement the current
Baby and Well Child Clinics which run
Monday to Friday, 8.30am – 5.00pm and
Saturday 9.30am – 12.00pm.
Mary Haidar, Professional Lead for Coventry
Health Visiting, said: “We are proud to be able
to offer this additional support to parents and
carers of babies and pre-school children in
Coventry. We will be able to offer advice and
support about any health concerns parents may
have. Evenings can be an anxious time and
sometimes just having a professional to talk
to can reassure and help in order to provide
advice about all sorts, such as sleeping,
feeding, behaviour, childhood illnesses or
even postnatal depression in new mums.”
For more information about the new
helpline and all Baby and Well Child
Clinics in Coventry, visit
www.covwarkpt.nhs.uk/baby-clinics
or talk to your Health Visitor.
Mary Haidar, Professional Lead
for Coventry Health Visiting
3
Members’ news
Governor helps launch
Memory Café
A warm welcome awaited
those attending the first
session of the Coleshill and
Water Orton Memory Café on
Friday 6 May, from a group of
truly dedicated people.
Christine said: “Having firsthand experience of driving with
a gentleman who had dementia
it made me realise that, through
no fault of their own, it can
be dangerous to drive any
distance with a dementia patient.
It’s all thanks to the work of one of
our Governors, Christine Claridge.
“I started to question a few local people
as to whether or not it was feasible to
have a Café in Coleshill, receiving very
positive feedback.Therefore we decided
to try and set up a Café for the people
of Coleshill and outlying areas.”
The campaign to set up the Café
started about 10 months ago when
Christine, a public governor for our
Trust representing Warwickshire,
attended an NHS meeting in Coleshill.
Christine had the opportunity to chat
to professionals about Dementia in
particular, commenting at the time
how she was shocked to learn the
nearest Memory Café was a 25 minute
drive away.
During the following months
Christine, with help from the Coleshill
Hub, Morrisons, our Trust, and with
support from Rev. Tullet, who kindly
offered the Robert Lloyd room at
Water Orton Parish Church for free as
the venue for the Café, saw it open its
doors for the first time in May.
(L-R) Christine Claridge with Rene and
Frank Perks at Memory Cafe.
This Café is especially designed for
those suffering from dementia and
memory difficulties and their carers.
It will take place on the first Friday
afternoon of every month from
1.30pm until 4.00pm.
Christine added: “Many creative activities
are scheduled for the coming months,
such as Wordsearches, quizzes, jigsaws,
and art work. If however people just
want to come along to enjoy the
company they will be most welcome.
There is no need to book in advance.
We will be delighted to see you.”
If it’s important to you...
let us know
CQC update
The Trust was visited by Care Quality
Commission (CQC) inspectors in April.
A team of more than 50 inspectors spent
around a week with us, and the Trust
submitted hundreds of documents to the
team to provide evidence about the care we
provide. At the time of writing, their final
report about what they saw during their visit
was due to be published during June or July.
4
Our members and the public
in general, are important,
we seek your thoughts and
views on a range of topics.
Having communities who are actively
engaged, and those who choose to
become more involved with the Trust,
are vital assets to the organization.
In particular, our services are always
keen to have opportunities to
engage on many levels.
With that, are there any particular
areas of interest you would like
to hear about from the Trust, be
that corporately or from a service
perspective... it could even be about
certain conditions or treatments.
Please contact the membership
office on 024 7658 8848 or via email:
[email protected]
If you have recently moved,
please make sure we have your,
new postal address, email,
telephone numbers. Contact the
membership office on the above
details. Thank you.
Thought about becoming a volunteer
within our inpatient services?
If you have thought about volunteering, consider our new scheme soon to be launched.
We have moved towards becoming
more socially in tune with the many
communities we deliver services to.
This allows them the opportunity to
actively take an interest in their own
health and wellbeing and of course
those of our patients and service
users, ensuring the care we provide is
the best it can be.
We are determined to gain at least
100 new active volunteers during the
next 12 months who can help support
and enrich the lives of our patients
within our inpatient services. We are
still determining the roles and the
services within our hospitals that can
best support them.
However, if you feel you can bring
something to our volunteering
roles and ultimately support our
patients and help create an enriched
experience for you, those of our
patients and staff who will be
supporting you throughout.
Contact us at:
[email protected] You
can also come and meet the team at
our Trust AGM on the 15 September
at Rugby College, Technology Drive,
Rugby, Warwickshire, CV21 1AR.
See page 14 for further information.
Governors and Equal Partner
Assembly members take
the lead on PLACE visits
Colin Tysall, public
Governor
Over the last few years every hospital inpatient ward
has been subjected to Patient-Led Assessment of the
Caring Environment (PLACE).
Several governors and patient assembly
members in our Trust have taken on
this work.
PLACE visits consist of an unannounced
visit by lay people and staff members,
whose role is to ensure that the
environment is caring and conducive
with successful treatment, from the
service user or patient’s point of view.
PLACE visits seek assurance around
the general feeling on the ward, and
how well all aspects of the environment
work together to create an open and
welcoming atmosphere.
•Are clients treated with respect and
dignity at all times?
•Do staff appear to be friendly, even
in difficult situations?
•Are there sufficient supplies of
equipment and consumables for
efficient functioning of the ward?
• C
an rooms, personnel and
equipment be easily identified by
the patients when they need them?
Colin Tysall, Governor commented:
“There are many policies and
procedures that govern the
management of a ward. As a group we
are interested in those that concern
the environment the patients are living
in. We examine the floors walls and
ceilings for cleanliness and freedom of
damage, suitability of furnishing and
fit for purpose.
“It’s important as a group we have an
insight on the physical environments
in which patients stay and where their
families/carers come to visit. We want to
ensure we provide the right environment,
as we do with patient care.”
5
News from services
Here’s how the organisations
describe what they intend
to do:
‘The way we care for each other
needs to change. For too long, the
focus has been on supporting you
and your family when you’re in
crisis or ill rather than on keeping
you healthy and independent.
Working
together
‘We all know of the excellent care
and compassionate staff across
Coventry and Warwickshire. But
too often it’s not the same for all –
and it should be, whether you live
in Atherstone, Allesley or Alcester.
Organisations in our area are
working together more closely than
ever to strengthen patient care.
MERIT vanguard seeks to
strengthen care
The Sustainable
Transformation Plan
Our Trust is one of four organisations
that make up the MERIT mental health
alliance.
In Coventry and Warwickshire, NHS and
local authority organisations are working
together in a new partnership designed
to transform services and strengthen the
way they support local people.
This group is the only one of its
kind in the country, seeking to
improve mental health services via
the government’s ‘vanguard’ scheme
designed to strengthen joint working
across the NHS.
MERIT’s vision is to achieve long term
sustainable specialist mental health
services and deliver a model of care
of the highest quality for our service
users and their carers, tailored to our
local population’s needs.
So far the alliance has identified three
top priorities:
•
strengthening weekend services in
acute mental health services;
•
crisis care and reducing risk;
•
promoting a recovery culture.
This involves staff from our
organisations meeting to consider
common frameworks, service models,
functions, rotas, system and
workplans which will help improve
the way we work with patients and
other organisations.
6
Nationally every health and care
system has been asked to work
together to produce a Sustainability
and Transformation Plan (STP),
showing how local services will evolve
and become sustainable over the next
five years. To do this, local health
and care systems have had to declare
which STP ‘footprints’ (geographical
areas) they will work within to narrow
the gaps in the quality of care, their
population’s health and wellbeing,
and in NHS finances.
There are 44 footprints, which
collectively cover the whole of England
and we have agreed to be part of the
Coventry and Warwickshire footprint.
Led by a programme board, chaired
by Andy Hardy, CEO of UHCW NHS
Trust it involves all four NHS Trusts,
the three Clinical Commissioning
Groups and the two Local Authorities
across Coventry and Warwickshire.
Although not formal members, the
Healthwatch groups from Coventry
and Warwickshire are also included on
the programme board.
‘That’s why, over the next five years,
all care organisations will come
together to transform services and
add value to our communities by
supporting them to live well, stay
independent and enjoy life.
‘We are going to work together to
deliver Coventry and Warwickshire’s
Sustainability and Transformation
Plan and as well as helping you
stay healthy.
‘We are going to focus on key areas
covering care in hospital and out of
hospital for older people, those who
need mental health support; people
with joint or muscle problems and
services for women and children.’
The programme board is working on
its STP submission which has to be
with NHS England by 30 June. Three
key questions they will be answering
as part of the submission are:
·
·
·
ow will we close the health and
H
wellbeing gap?
ow will we drive transformation to
H
close the care and quality gap?
ow will we close the finance and
H
efficiency gap?
Watch out for more news
on how both these initiatives
make progress!
Introducing you to…
...Philomena Humphries
Manager/Matron for Learning
Disability Community Services
Phil Humphries is passionate about ensuring first class nursing
care is delivered by our committed nurses every day.
Her job as the leading nurse in our
community learning disability service is
to make sure all our staff are focused
on putting into practice the vast range
of legal requirements, good practice
guidelines and simple everyday
courtesies that make up the complex
caring role of a nurse in today’s NHS.
That means her almost tangible energy
and nursing professionalism is focused
at all times on the needs of the people
with a learning disability and nursing
staff that she is with at the time.
Her role means that she provides
support and advice to all our
community learning disability services,
from our provider services in Coventry,
including our short breaks provision
Ashby House in Nuneaton and Shirley
House in Solihull.
Predominately her role involves
providing operational and clinical
support to all nurses within our six
community learning disability teams.
People who use the services for which
she is responsible have a learning
disability and may also have additional
health needs for example cancer,
coronary heart disease or epilepsy.
They may also have mental health
issues, for example depression, selfinjurious behaviour or anxiety disorders.
Therefore in order to meet their
health needs they may require special
arrangements (reasonable adjustments).
The community learning disability
nurses work collaboratively with other
professionals to ensure inclusion and
reduce inequalities. This is achieved by
highlighting individual’s strengths and
look at alternative ways of overcoming
barriers. Phil believes that to be a
learning disability nurse is both a
vocation and privilege.
All of this requires our nurses to
have a deep understanding of what
it means to be compassionate, and
an ability to tune into the feelings that
another person has at any point in time.
Phil explained: “Just imagine meeting
Professor Stephen Hawking for the
first time and those assumptions
initially made? People will often
see the disability rather than the
individual; this is what learning
disability nurses strive to overcome
on a daily basis; ensuring people
with a learning disability accessing,
wherever possible, the same services
as any other person.”
“Sometimes, as well as the medical
conditions they bear, people with
a learning disability can also have
challenging behaviour. It’s so difficult
to provide care without making
assumptions without making sure you
know what that person really needs.
Philomena Humphries
On top of this role, Phil is involved
in the implementation of the
Transforming Care agenda for
our Trust.
Our Trust was one of the six fast-track
sites referred to in NHS England’s
‘Building the Right Support’ document
October 2015. As a result of this, the
Intensive Support team was developed
and in order for this new way of
working to continue a reduction of inpatient learning disability beds at the
Cauldon Centre was achieved.
An enhanced support team has already
been established in Solihull for a
number of years undertaking the same
philosophy of working.
Phil finally commented: “There’s so
much we can to do that makes a real
difference to people’s lives. I am so
grateful for the contribution of every
member of our teams. The work can be
a challenge – but I love the difference
that we can make!”
For further information
regarding our Specialist Leaning
Disabilities services visit:
www.covwarkpt.nhs.uk/services
“Fortunately our staff teams are
committed and diligent, and receive
excellent training.”
7
Professional Development Team
The Professional Development Team are responsible
for delivering a host of training programmes for
staff. One of the key programmes is a joint pilot
scheme between Coventry University and the Trust.
The scheme known as the Pre Degree
Nursing experience provides the
opportunity for people who are
considering a degree in Adult, Mental
Health or Learning Disability Nursing,
gaining valuable experience through paid
employment as a Health Care Assistant.
The scheme is part of the NHS national
response to the Frances inquiry (2013)
into the failings at Mid Staffordshire
Hospital. The government invited Health
Education England to work with partners
across the NHS and Higher Education
Institutes to pilot the scheme so that
aspirant nurses spend up to a year on
the front line prior to commencing their
chosen degree programme (HEE 2012).
The inquiry called for an increased
focus around nurse training and
education, particularly around the
practical requirements of delivering
compassionate care, and evidence
of appropriate values, attitudes and
behaviours.
Coventry was one of
the six pilot sites that
were chosen.
The scheme allows
employers to recruit
outstanding candidates
(L-R) Adelle Vervoort, Julie Purvis, Carol Finn,
who contribute to the
Rufaro Kanengoni and Emma Hopkins
service, whilst building their own
experience and confidence – resulting
“The scheme provides valuable experience
in an understanding of the role of
to ensure that we get the right calibre
a nurse, the challenges faced and
of students in our universities. It has
the expectations demanded by the
promoted strong partnership working
role. The participants are given the
between our Trust and Coventry University
opportunity to experience working
and has the potential to become one of
in a variety of different settings, and
the standard routes into our
importantly an insight into the daily
pre-registered nursing programmes.”
demands of nursing, shift patterns and
Cohort One and Two are now enjoying
hands on patient care.
University life and continue to
Carol Finn, Pre Degree Development
develop their skills, knowledge and
Lead said: “The experience allows time to
competence. Cohort Three are nearing
embed the core values of the NHS and
the end of their pre degree experience
enables the participants to enhance their
and we currently have six participants
insight into the professional commitment
on the waiting list for Cohort four.
required to provide compassionate patient
The sixteen Participants employed
care, building their confidence to confirm
by our Trust to date have found
they will be the best student nurses they
the scheme both rewarding and an
can be.
invaluable learning experience.
They have enjoyed the variety and
support from both our Trust and
the University and their feedback is
overwhelmingly positive.
(L-R) Jessica Prime, Sophie Volbracht, Carol Finn,
Julie Purvis, Hannah Coogan and Megan Jeromes
8
What is the
scheme like?
“Working as a HCA gave
me a greater insight into
nursing practice. Being
familiar with the service
routines and interacting
with staff and patients
reduced the anxiety
associated with going
into a clinical setting.
I felt much more
confident on my first
placement due to the clinical skills
I gained whilst on the scheme.
I found the scheme invaluable.”
Sophie Vollbracht
“I highly recommend the Pre Degree
scheme for anyone looking to go
into nursing. I’m currently half way
through my six months experience
and I’ve learnt so many new skills
and met some amazing people!
For people who haven’t worked in
healthcare before and would like
some experience before going to
university this scheme is brilliant!“
Naomi Taylor, Pre Degree HCA
The Professional Development Team is
responsible for the delivery of training
and development for the Trust.
Here’s what participants said about the
programme:
1: Confirming correct career choice
Professional Development Team
They have a wide variety of
knowledge and skills within
the Team and are committed to
providing robust, evidence based,
training packages.
The team has recently opened a
Clinical Skills room at one of our
bases in Coventry, Windmill Point.
This will enable them to facilitate
simulated practical experiences for all
grades of staff, to develop skills and
competencies. The team also offers
bespoke training sessions to meet the
needs of the services.
For further information about
training the team can offer, please
email: professional.development@
covwarkpt.nhs.uk.
Participants reported the experience
and patient contact had only enhanced
their commitment to a career in
nursing. One Adult Nursing participant
said: “Without a doubt, nursing is the
career choice for me.”
2: Impact of positive learning
environment
The consensus from the participants
was that working in a positive learning
environment and being a valued
member of the team assisted in their
confidence and development. One
Adult Nursing Participant said: “I feel
that being a Healthcare Assistant
provided me with a wealth of skills and
knowledge and has given me a real
respect for team members.”
3: Transition from HCA to
Student Nurse
Participants found it very rewarding
meeting academic staff and becoming
familiar with the University campus.
This really assisted in their transition
from HCA to student nurse. A statement
from one of the Learning Disability
participants reinforced this: “Seeing a
familiar face and knowing the campus
on the first day really helped. I was
definitely less nervous on my first day.“
4: The reality of nursing practice
The team pictured on the front cover
in Crimean War nurses uniform, took
part in this year’s International Nurses
Day celebration on 12 May 2016.
Please read the article regarding the
celebration on page 12.
The participants reported that the
experience had made them think
about the type of nurse they wanted
to be and said that the scheme had
influenced their attitude to nursing
immensely. “The scheme revealed to me
how much professional commitment
is required to become a nurse and I
believe I have that commitment.”
9
News from our services
Electronic patient management
system improvements
We are currently upgrading the majority of our current electronic and paper-based patient
records system to a single electronic patient record.
We are working with Advanced Health
and Care to upgrade our current system
to ‘Carenotes’ which has been designed to
digitally store all patient information in
one place.
Kevin O’Leary, Deputy
Director of Operations
Kevin O’Leary, Deputy Director of Operations
at the Trust, said: “The change will enable
healthcare staff to access the right patient
information, at the right time, in the right
place whether in our wards or clinics or
when mobile in relation to our community
services. The system is being upgraded in two
phases, June and October 2016, and whilst
we are hoping that the patients themselves
will notice little change, we are asking them
to bear with us while our staff become
familiar with the new system.”
Overall Carenotes will consolidate patient
records and make information more secure
and safe; cost savings will go straight
back into protecting patient care.
The implementation and upgrade of our IT
systems will help improve communications
between our healthcare teams who always
aim to provide the best possible healthcare
service to our patients.
New study into support
for parents of Sudden
Infant Death Syndrome
Dr Joanna Garstang, Consultant Community Paediatrician in Child
and Family Services at our Trust, has undertaken a new research
study which has been reported in national media.
Dr Garstang’s study found that parents
value health professionals explaining
the role of risk factors in Sudden Infant
Death Syndrome (SIDS). It also found no
evidence that sharing this information
is a direct cause of parental self-blame.
Dr Garstang said: “As a junior doctor
I used to see families who had gone
through this terrible experience in
the Emergency Department. I knew
that we were not offering parents
10
adequate support or information, and
this prompted me to conduct research
in to this area. The research highlights
the need to talk to parents about
how to avoid SIDS. Bereaved parents
often blame themselves and feel guilty
for these deaths, due to the lack of
explanation for them.”
The study was led by The University of
Warwick and funded by The National
Institute of Health Research (NIHR).
Dr Joanna Garstang, Consultant Community
Paediatrician, Child and Family Services
The Lullaby Trust is a charity which
provides specialist support for bereaved
families. It promotes expert advice
on safer baby sleep and raises
awareness on sudden infant death.
www.lullabytrust.org.uk
Trust targets Dementia Friends
campaign for 2016
Dementia Friends Awareness events
The Alzheimer’s Society’s
Dementia Friends programme
is the biggest ever initiative to
change people’s perceptions of
dementia. It aims to transform
the way the nation thinks, acts
and talks about the condition.
We have encouraged our staff to help
promote and undertake training in
order to reaffirm our Trust’s approach
to those who live with the condition
and those who care for them.
Staff and volunteers came together to
support Dementia Awareness week in
June with a series of Dementia Friends
training sessions as part of the Trusts’
ongoing campaign to reach at least 1,000
staff members becoming a Dementia
Friend by the end of 2016. These
sessions saw around 40 new Friends
going through the training, with several
considering taking this further and
becoming a Dementia Friend Champion.
promoting services, whilst providing
support for those people who live
day to day with the condition as well
support services for their carers.
In addition staff attended events in
Coventry and Warwickshire during
Dementia Awareness Week where they
joined other groups and organisations
Jaspreet Singh and Dr Judith Bond at
Newtown Centre, Nuneaton
Values-based recruitment
at our Trust
Our Human Resources team have been considering how our Trust
recruits people with the values, attitudes and behaviours we need
in order to improve outcomes for our patients.
One approach is to screen prospective
candidates for these values before they
come for interview.
Values-based recruitment has been
used by the Trust for some time,
and from this summer, situational
judgement tests (SJTs) will also be
routinely included in applications.
SJTs are a type of psychometric
assessment which presents candidates
with realistic scenarios that they may
encounter as part of a job role.
Tracy May, Senior Human Resources
Manager, Development, said: “Only
candidates who match the values of the
role will be shortlisted for posts. These
applicants will then have a values-based
interview to further ensure they meet our
Trust values. As a further check that they
are suitable for the role. In addition, our
existing staff are aligned to our values
using our values-based appraisal tool. By
doing this we feel that we are giving our
patients the best care by the right staff.”
Tracy May, Senior Human
Resources Manager
11
Celebrating International Nurses Day
Coventry and
Warwickshire Nurses
and Midwives celebrate
International Nurses Day
To mark International Nurses
Day ‘this year’, we hosted our
first annual celebration event
for Nurses and Midwives in
Coventry and Warwickshire.
Nurses on route to the Cathedral
The 12 May event consisted of a
procession through Coventry city
centre leading into a ceremony at
Coventry Cathedral.
Mandy Braimbridge, Assistant Director
of Nursing for our Trust, said: “It was
a lovely opportunity to come together
to celebrate the nursing profession in
a great location, and hear from some
truly talented and inspiring speakers
and singers.”
Simon Moult, Trust Chaplain & Co-ordinator
of Faith Services, addresses the congregation
Nurses, midwives and healthcare
assistants from our Trust, George
Eliot Hospital NHS Trust, University
Hospitals Coventry and Warwickshire
NHS Trust, South Warwickshire NHS
Foundation Trust and student nurses
and midwives from Coventry University
attended the event.
The words spoken by the congregation
during the ‘Procession of the Lamp’
were: ‘May this lamp signify our sacred
calling to serve the sick and injured,
which was heard and answered by
Florence Nightingale, passed on from
generation to generation, and received
with gladness and humility by us today.’
The event was hosted by our Trust
and Coventry University, and
organised by all the Trusts involved
in the celebration.
Tracey said of the service: “Westminster
Abbey is a resplendent place with
an atmosphere that supports both
celebration and reflection. The choir
and speeches were thought provoking.
It was a real honour to carry the lamp
down Westminster Abbey as part of the
ceremony and lead the procession.
Also to mark the same international
anniversary, the Florence Nightingale
Foundation held its annual
commemoration service at Westminster
Abbey. Our Director of Nursing and
Quality, Tracey Wrench, was the
ceremonial lamp-carrier this year, which
makes her the first Learning Disability
nurse to have carried the lamp.
12
Tracey Wrench, Director of Nursing and Quality,
carrying the lamp at Westminster Abbey
“This ritual symbolises the transfer of
knowledge and practice from nurse to
nurse. I am really proud to be a nurse
and this is one of the highlights of my
nursing career.”
Engagement
Coventry Tissue Viability nurses
praised for their care
Coventry resident Barrie Lockley
is in his 70s. Just over a year ago
he was referred by his GP into
our Tissue Viability service for
treatment on a leg ulcer.
Following Barrie’s treatment for
cancer on his leg, his skin was left
thin and vulnerable to ulcers. The
nurses at his GP surgery initially
treated his leg ulcer, but when the
wound worsened he was referred
for specialist treatment by the
Tissue Viability specialist nurses at
Willenhall Health Centre.
Barrie said: “I came to the Health
Centre initially with real trepidation,
but in fact it is the best thing I ever
did. The specialist nurses really
know what they’re doing and I
actually enjoy my visits. When
my GP said I needed ‘specialist
treatment’, I have to say I feared the
worst. I thought they may decide
I needed to have part of my leg
removed. But I needn’t have feared
because with their professional
treatment I am able to go about
my daily business.
“I can’t recommend the service
highly enough and would say to
anyone who is being referred to
the Tissue Viability nurses not
to worry because they will take
good care of you.”
Ana Stevenson, Barrie Lockley and
Catherine Duijverman
The Tissue Viability nurses were
awarded a Coventry Telegraph
‘Pride of Nursing’ award in June,
after being nominated by members of
the public for their outstanding care.
Louise McKeeney, Head of Service
Tissue Viability and Wound Clinics
at Coventry and Warwickshire
Partnership NHS Trust, said: “The
team provides a specialist service
to patients with a wide variety
of complex wounds. Our services
include: pressure ulcer prevention
and management, management
of leg ulceration, management of
traumatic injuries, surgical wounds
and complex non-healing wounds.”
If you are suffering from a pressure
or leg ulcer, visit your GP who can
refer you into the Tissue Viability
nurses or you can contact the service
directly on 024 7664 6717.
More information about the service
can be found on the Trust website at
www.covwarkpt.nhs.uk and search
‘Tissue Viability’.
Restrictive Intervention Reduction Programme:
Have you, or has someone you know, used an
NHS service where staff felt they needed to
restrict your freedom of movement, for your
or their safety?
Now, our Trust is implementing a programme to support
a reduction in restrictive interventions through:
We understand this is a delicate topic and because of the
issues surrounding the practice, the NHS is making it a
national agenda for Trusts.
Please get in touch if you have any experience of this
and would like to share your views with us, or would
like to be part of this working group. To get involved
or find out more, please contact the Patient
Engagement Team on 024 7636 8920 or email:
[email protected].
Staff - especially in our mental health and learning disability
services - are trained in special techniques to do this where
they believe it is needed to ensure a safe care environment.
•improving the use of pro-active strategies
• minimising the use of restrictive practices
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Events
Staff joined
communities in
marking Equality,
Diversity and
Human Rights
Week in May
To celebrate Equality, Diversity and
Human Rights Week, staff from across
the Trust helped support a number
of events for healthcare professionals
and service users across Coventry
and Warwickshire.
With emphasis to educate and empower
employees and service users in their equality and
human rights responsibilities, whilst focusing on
cultural understanding, female genital mutilation
(FGM), mental health inequalities and women’s
health were all up for discussion.
The event held at St Peter’s Community Centre
in Coventry included presentations from NHS
England, the Coventry Haven Women’s Aid,
MIND, IAPT services and Warwickshire Race
Equality Partnership (WREP).
(L-R) Jagtar Singh, Trust Chair, Rano Bains, Head of
Equality and Diversity and Maqsood Ahmad, Lead
for NHS England
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Carers were the focus
in June 6-12 June 2016
The importance of the
carer came sharply into
focus during Carers Week,
this year.
This annual awareness campaign
celebrates the vital contribution
made by the UK’s 6.5 million carers.
Katie Parsons, Specialist Carer
Worker, Warwickshire Mental
Health Carers’ Service along with
support from our patient and
carer engagement teams, were
once more out and about during
the Week.
First they attended an event in
Benn Hall, Rugby, where they
provided information about local
carer support
services. Carers
were able to
meet Specialist
Carer Workers
from the service
to discuss having a Carers’
Assessment.
Additional events took place
in Leamington Spa, Stratford,
Bedworth, and Coventry.
Carers had the opportunity
to see and hear from support
organisations, gain insight as
to what is available and what
additional support is open
to carers.
Save the Date
Trust Annual General Meeting
(AGM) 15 September 2016
Our AGM is to be held at
Rugby College, Technology
Drive, Rugby, Warwickshire,
CV21 1AR, on the
afternoon of Thursday
15 September. All are
welcome!
We are planning to have a
number of activities from around
12.00pm to around 3.00pm
that day, with several stalls
and information points where
the members and the public/
stakeholders can see and hear
from services, as well as take part
in the formal AGM business itself.
It will be a chance to find out more
about the wide range of services
offered by the Trust, and meet
some of the key decision-makers as
well as a number of front-line staff.
We hope to build on last year’s
success with over 100 delegates plus
staff attending what we intend to
be a memorable event.
If you would like to confirm
your attendance at this year’s
AGM please email
[email protected]
or alternately call 024 7632 4353.
Please watch out for further
details in local media in the
weeks to come.
Five minutes with...
Mohammed Patel
Programme Delivery Manager,
Programme Management Office,
Corporate Services
Where do you work?
I work in the Programme
Management Office (PMO) team
as a Programme Delivery Manager
and my role is to support
organisational projects.
Describe your main duties
I am responsible for the day to day
support, facilitation and monitoring of
projects to ensure that they all deliver
to agreed quality expectations, on
time and within budget.
I am currently managing projects
including the North Warwickshire
Configuration (mix and location
of services), the Corporate Services
Review and the Facilities Review.
I lead the delivery of project
milestones and plans, monitoring
key delivery plans, improvement
programmes and projects, and
providing accurate reporting into the
Trust’s programme meetings.
What’s the first thing you do
when you get to work each
morning?
First thing I normally do every
morning is check my emails or have
a catch up with someone regarding
an aspect of a project. I really like
the variety in the role. Every day
is different for me managing
different projects, but I really
enjoy the challenge.
What other jobs have you
held in your career?
I began working for the NHS in
2002 in Health Promotion Services
and thereafter managed teams and
community services including Healthy
Lifestyle Service and the GP Out of
Hours Service. Prior to joining the
NHS I graduated with a Business
Management degree, and thereafter
worked in logistics and in pensions.
The logistics role was as a transport
planner and in pensions I worked in
administration, working out group
pension benefits.
What’s the strangest job or
task you have had and why?
As a student one of my jobs was
to set up a dog exhibition in
Manchester. This was fun and
something I can’t forget!
If you could change places with
someone for the day,
who would that be?
It’s got to be a sports celebrity but I
don’t mind which – any footballer or
cricketer would be my ideal. I love
all sport but particularly football and
cricket. I play both and would love to
feel what it would be like to spend a
day in a professional’s shoes. I am also
Chairman of the Peugeot Cricket Club
What’s your favourite TV show?
I get very little chance to watch TV,
but I like a good comedy film and
enjoy watching the football. I’ve
recently caught a couple of episodes
of ‘Cuffs’ and ‘How it was made’.
What’s your favourite pastime?
I enjoy playing sport, especially
football and cricket.
What’s your favourite film?
I enjoy some of the old ‘80s and ‘90s
movies, like ‘Scarface’ and ‘Pulp
Fiction’. More recent years I have
enjoyed ‘The Hangover’ series of films.
What’s your favourite football
team?
Coventry City Football Club. They had
a good season but just missed out on
promotion. There is always hope for
next season.
I love my job because…
I enjoy the excitement of the projects
and how they support the Trust’s
strategic priorities, cost improvement
plan (CIP) and other improvement
programmes. I enjoy working
alongside Trust colleagues to ensure
we are making the best decisions
for the benefit of the Trust and the
patients we treat and care for.
What is your favourite food?
It’s got to be a prawn curry!
15
Key contacts
Patient Advice and Liaison Service (PALS)
PALS offers confidential advice, support and information
on health-related matters. The service provides a point
of contact for patients, their families and their carers.
Wayside House, Wilsons Lane
Coventry, CV6 6NY
Tel: 024 7653 6804
Tel: 0800 212 445 (Freephone)
Email: [email protected]
www.covwarkpt.nhs.uk/userscarers/pals
Urgent and Out of
Hours contacts
Compliments and Feedback
Samaritans
The Customer Service team welcomes compliments
and feedback on Trust services. Please write to them
at the following address:
Wayside House, Wilsons Lane
Coventry, CV6 6NY
Alternately you can email:
[email protected]
Improving Access to Psychological
Therapies (IAPT)
The IAPT service is for people who are feeling stressed,
anxious, low in mood or depressed. Staff work across
locality teams based in Coventry, Rugby, Solihull, north
and south Warwickshire to provide help close to home.
Please visit www.covwarkpt.nhs.uk/iapt for
further information.
Tel: 024 7667 1090 to book an initial appointment
(Monday to Friday 9am – 4.30pm, excluding Bank Holidays)
Coventry Stop Smoking Service can be contacted
for an appointment on 0300 200 0011 or text QUIT to 07768 867 987
or email: [email protected]
Central Booking Service can be contacted on the
following number: 0300 200 0011 (charged at local call rate).
Mental Health Helpline
The helpline provides a 24-hour telephone,
online and text service to people living in
Coventry and Warwickshire.
Tel: 0800 616 171
www.mentalhealthmatters.com
The Samaritan telephone service is available
24 hours a day to provide confidential emotional
support for people who are experiencing feelings
of distress, despair or suicidal thoughts.
Tel: 116 123
www.samaritans.org
NHS111
This service provides access to medical help,
advice or reassurance, when it is not urgent
enough to call 999. NHS111 operates 24 hours
a day, seven days a week, 365 days a year and
is free to use from a landline and mobile.
Tel: 111
www.nhs.uk
(search for Emergency and Urgent Care Services)
NHS Choices
The NHS Choices website offers a wide range
of health-related resource, including information
and advice on: health conditions; healthy living;
care and support; latest health news and local
health care services.www.nhs.uk
If you want to contact the Governors for any
reason please email [email protected]
or call the membership office 024 7658 8848
Don’t Panic
A series of self-help guides are now
available to download from
A Directory of Trust services is
available online at:
www.covwarkpt.nhs.uk/services
Or visit: www.tryaudioselfhelp.com
(for Internet Explorer 9 and above)
Coventry and Warwickshire Partnership NHS Trust
Headquarters, Wayside House, Wilsons Lane, Coventry, CV6 6NY
Tel: 024 7636 2100 Email: [email protected] www.covwarkpt.nhs.uk