Last Updated June 2016
myPatientAccess
Getting Started
June 22, 2016
Proprietary and Confidential - For Nightingale and Client Use Only
May Note Be Distributed Without Prior Written Consent From Nightingale
Nightingale – myPatientAccess – Getting Started
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Contents
Overview ................................................................................................................................................................. 3
Accessing myPatientAccess on Windows .............................................................................................................. 3
Using Internet Explorer ....................................................................................................................................... 3
Turning off Pop-up Blocker ............................................................................................................................. 4
Removing myPatientAccess from Compatibility View Settings ...................................................................... 4
Clearing your cache ........................................................................................................................................ 5
Using Google Chrome ........................................................................................................................................ 8
Clearing your cache ........................................................................................................................................ 9
Using Mozilla Firefox......................................................................................................................................... 10
Clearing your cache ...................................................................................................................................... 11
Accessing myPatientAccess on OS X .................................................................................................................. 12
Using Safari ...................................................................................................................................................... 12
Clearing your cache ...................................................................................................................................... 13
Using Google Chrome ...................................................................................................................................... 14
Clearing your cache ...................................................................................................................................... 14
Using Mozilla Firefox......................................................................................................................................... 16
Clearing your cache ...................................................................................................................................... 16
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Overview
myPatientAccess is compatible with the Microsoft Windows and Apple OS X operating systems,
through the Internet Explorer (Windows), Safari (OS X), Google Chrome, and Mozilla Firefox
browsers. Per each browser, you will need to take various steps prior to using myPatientAccess. This
guide will provide you with step by step instructions on how to configure each browser properly. You must
adjust these settings for each user (person) logging into the computer, since they may not carry over to
different user profiles.
Note: Walkthroughs for Windows and OS X will be depicted using Windows 10 and El Capitan versions,
respectively.
Accessing myPatientAccess on Windows
Using Internet Explorer
In order to access myPatientAccess using Internet Explorer, you will first need to navigate to and open
the browser. To access the browser (if you do not already have a shortcut to it), click on the Start button
and start typing ‘Internet Explorer’ to search for and select the application.
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Turning off Pop-up Blocker
You must ensure that Pop-ups are allowed to appear before logging on to the myPatientAccess program.
To do this, you must ensure that the Pop-up Blocker option is turned off. To turn off the pop-up blockers
feature, click on the Tools menu.
Once the tools menu opens, select Pop-up Blocker and then select the option ‘Turn off Pop-up Blocker’.
If the option ‘Turn on Pop-up Blocker’ displays, pop-up blockers are already turned off.
Removing myPatientAccess from Compatibility View Settings
If added to the list of websites in Compatibility View, myPatientAccess will not function properly. In order
to remove it from this list, or to ensure that is not listed, you will need to navigate to the ‘Compatibility
View settings’ menu.
From within Internet Explorer click on the gear icon (
View settings’.
Nightingale – myPatientAccess – Getting Started
) in the top right corner, then select ‘Compatibility
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With the menu open, ensure that the myPatientAccess URL is NOT listed under ‘Websites you’ve added
to Compatibility View’. If it is, simply select the URL and click the ‘Remove’ button.
Also from within this menu, ensure that the checkboxes labeled ‘Display intranet sites in Compatibility
View’ and ‘Use Microsoft compatibility lists’ are both unchecked. Click the ‘Close’ button, and close all
browser windows before re-opening to use myPatientAccess.
Clearing your cache
Prior to using myPatientAccess, it is encouraged that you clear your browser’s cache. In order to do so,
you will need to navigate to the ‘Internet Options’ menu.
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From within Internet Explorer click on the gear icon (
Options’.
Nightingale – myPatientAccess – Getting Started
) in the top right corner, then select ‘Internet
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From the ‘General’ tab within the menu, click the ‘Delete…’ button under the ‘Browsing history’ section.
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This will open the ‘Delete Browsing History’ window. From here, ensure that the checkboxes labeled
’Temporary Internet files and website files’ and ‘Cookies and website data’ are checked. Click ‘Delete’
and ‘OK’ to delete these portions of data from your browser, effectively clearing your cache.
Note: If any future issues are encountered when accessing myPatientAccess, clearing your cache may
be used as a remedial measure before taking further action.
Using Google Chrome
In order to access myPatientAccess using Google Chrome, you will need to navigate to and open the
browser. To access the browser (if you do not already have a shortcut to it), click on the Start button
and start typing ‘Google Chrome’ to search for and select the application (see ‘Using Internet Explorer’
for a visual walkthrough).
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Clearing your cache
The only step that is encouraged prior to using myPatientAccess on Google Chrome is clearing your
browser’s cache. In order to do so, you will need to navigate to the ‘Settings’ menu.
From within Google Chrome, click on the ‘Customize and control Google Chrome’ icon (
right corner, then select ‘Settings’.
) in the top
From the ‘History’ tab within the menu, click the ‘Clear browsing data…’ button.
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The ‘Clear browsing data’ pop-up will appear. From the dropdown labeled ‘Obliterate the following
items from:’, ensure that ‘the beginning of time’ is selected. Check the boxes labeled ‘Cookies and
other site and plugin data’ and ‘Cached images and files’, then click ‘Clear browsing data’. This will
delete these portions of data from your browser, effectively clearing your cache.
Note: If any future issues are encountered when accessing myPatientAccess, clearing your cache may
be used as a remedial measure before taking further action.
Using Mozilla Firefox
In order to access myPatientAccess using Mozilla Firefox, you will need to navigate to and open the
browser. To access the browser (if you do not already have a shortcut to it), click on the Start button
and start typing ‘Mozilla Firefox’ to search for and select the application (see ‘Using Internet Explorer’
for a visual walkthrough).
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Clearing your cache
The only step that is encouraged prior to using myPatientAccess on Mozilla Firefox is clearing your
browser’s cache. In order to do so, you will need to navigate to the ‘Options’ menu.
From within Mozilla Firefox, click on the ‘menu’ icon (
) in the top right corner, then select ‘Options’.
From the ‘Advanced’ tab within the menu, click the ‘Network’ tab. Under the ‘Cached Web Content’
section, click the ‘Clear Now’ button to effectively clear your browser’s cache.
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Note: If any future issues are encountered when accessing myPatientAccess, clearing your cache may
be used as a remedial measure before taking further action.
Accessing myPatientAccess on OS X
Using Safari
In order to access myPatientAccess using Safari, you will first need to navigate to and open the
browser. To access the browser (if it is not currently visible on the Dock), click on the Spotlight Search
button (
it.
) located at the right of the menu bar. With the search bar displayed, begin to type ‘safari’ into
Doing so will result in the Safari application to be displayed as one of the ‘Top Hits’. Select the
application and the browser will open.
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Clearing your cache
The only step that is encouraged prior to using myPatientAccess on Safari is clearing your browser’s
cache. In order to do so, you will need to navigate to the ‘Preferences…’ menu.
With Safari open, click on the ‘Safari’ label in the menu bar, then select ‘Preferences…’.
From the ‘Privacy’ tab within the menu, click the ‘Remove All Website Data…’ button.
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When prompted to confirm the removal of website data, click ‘Remove Now’ to complete the process,
effectively clearing your browser’s cache.
Note: If any future issues are encountered when accessing myPatientAccess, clearing your cache may
be used as a remedial measure before taking further action.
Using Google Chrome
In order to access myPatientAccess using Google Chrome, you will need to navigate to and open the
browser. To access the browser (if it is not currently visible on the Dock), use Spotlight Search to locate
and open it (see ‘Using Safari’ for a detailed visual walkthrough).
Clearing your cache
The only step that is encouraged prior to using myPatientAccess on Google Chrome is clearing your
browser’s cache. In order to do so, you will need to navigate to the ‘Settings’ menu.
From within Google Chrome, click on the ‘Customize and control Google Chrome’ icon (
right corner, then select ‘Settings’.
Nightingale – myPatientAccess – Getting Started
) in the top
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From the ‘History’ tab within the menu, click the ‘Clear browsing data…’ button.
The ‘Clear browsing data’ pop-up will appear. From the dropdown labeled ‘Obliterate the following
items from:’, ensure that ‘the beginning of time’ is selected. Check the boxes labeled ‘Cookies and
other site and plugin data’ and ‘Cached images and files’, then click ‘Clear browsing data’. This will
delete these portions of data from your browser, effectively clearing your cache.
Note: If any future issues are encountered when accessing myPatientAccess, clearing your cache may
be used as a remedial measure before taking further action.
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Using Mozilla Firefox
In order to access myPatientAccess using Mozilla Firefox, you will need to navigate to and open the
browser. To access the browser (if it is not currently visible on the Dock), use Spotlight Search to locate
and open it (see ‘Using Safari’ for a detailed visual walkthrough).
Clearing your cache
The only step that is encouraged prior to using myPatientAccess on Mozilla Firefox is clearing your
browser’s cache. In order to do so, you will need to navigate to the ‘Preferences’ menu.
From within Mozilla Firefox, click on the ‘menu’ icon (
‘Preferences’.
Nightingale – myPatientAccess – Getting Started
) in the top right corner, then select
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From the ‘Advanced’ tab within the menu, click the ‘Network’ tab. Under the ‘Cached Web Content’
section, click the ‘Clear Now’ button to effectively clear your browser’s cache.
Note: If any future issues are encountered when accessing myPatientAccess, clearing your cache may
be used as a remedial measure before taking further action.
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