ROADSIDE
ASSISTANCE
MITSUBISHI MOTORS
Roadside Assistance Plan
Introduction
Breaking down on the side of the road is a nightmare no one wants
to face, but it does happen. Mitsubishi provides you the opportunity to
obtain peace of mind motoring with the Mitsubishi Roadside Assistance
Plan which offers you 24-hour mechanical breakdown assistance anywhere
in South Africa.
Please familiarise yourself with this booklet as it will provide you with
guidance about the procedures around the roadside assistance benefits
and the limitations on each benefit
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Administration
What does the Mitsubishi Roadside Assistance Plan cover?
Mitsubishi Financial Services is a division of LiquidCapital (Pty) Ltd,
2001/012511/07, a licensed financial services provider (FSP No. 6210).
(*refer to “Limitations of Service”)
LiquidCapital (Pty) Ltd’s contact details are as follows:
Physical address:140 Boeing Road East,
Elma Park, Edenvale, 1610
Postal address:
PO Box 851, Edenvale, 1610
Head Office Tel:
011 663 7000
Customer Care Call Centre: 0861 114 384
E-mail address:[email protected]
• Tow-in service*
If your vehicle experiences a mechanical breakdown which was not
directly caused by a road accident and cannot be repaired on the spot,
the customer response operator will dispatch a roadside team to tow your
vehicle to the nearest Mitsubishi Motors Dealership for repairs.
For after hours or weekend tow-in service the customer response operator
will follow the following procedure:
o If the breakdown is on the side of the road the roadside team will
be despatched immediately to collect the vehicle. If the nearest
Mitsubishi Motors Dealership has 24-hour security the vehicle will
be towed and parked at the dealership’s premises. If there is no
24-hour security at the dealership the vehicle will be parked at the
roadside team’s premises until the dealership opens.
o If the breakdown is at your home the customer response operator
will recommend that the tow-in be done when the Mitsubishi
Motors Dealership opens.
A mechanical breakdown is defined as a fault in one of the vehicle’s parts
as supplied by the manufacturer that makes the vehicle unable to drive, for
example a malfunction in the clutch, transmission or on-board computer
of the vehicle.
* Limitations of Service
oThe tow-in of your vehicle is limited to a tow-in to the nearest
Mitsubishi Motors Dealership in the event of a mechanical
breakdown. For ease of reference refer to the Mitsubishi website
(www.mitsubishi-motors.co.za) to verify the Mitsubishi Motors
Dealership in South Africa.
oIf the mechanical breakdown is a direct result of a road accident
the cost of the tow-in will be for your own account.
oIf the tow-in service is not authorized by our customer response
operator the cost of the tow-in will be for your own account. For
authorisation and assistance please contact Mitsubishi Roadside
Assistance on 0861 133 355. The required authorisation procedure
is detailed below under the section “When seeking assistance?”.
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• Fuel run*
• Message relay system
If your vehicle runs out of fuel and leaves you stranded on the side of
the road, we will dispatch a contractor with a canister of fuel to put into
your vehicle to enable you to reach the nearest petrol station and re-fuel
your vehicle.
A message can be sent to a family member or business associate on
your request.
* Limitations of Service
• Key lockout service*
oAny fuel supplied will be for your own account.
o A maximum of 10 litres will be delivered to you if this is not sufficient
to get you to the nearest petrol station we will further assist in
getting you to the nearest petrol station.
• Jump start service*
If your vehicle has a flat battery we will send out a contractor to assist you
in jump starting your vehicle.
* Limitations of Service
Should you accidently lock your keys in your vehicle we will dispatch a
locksmith to open the vehicle and attempt to retrieve the vehicle’s keys.
* Limitations of Service
oThis plan will only cover the cost of the call out fee and one hours
labour to retrieve the vehicle’s key from inside the vehicle.
oIf you lose your vehicle’s key the replacement of the key is for
your own account this plan will not cover for this. We will however
provide our assistance by sending a locksmith to open the vehicle
and a tow truck to tow the vehicle to the nearest Mitsubishi Motors
Dealership if required.
oThis service is limited to only starting a vehicle by means of a
battery boost, we don’t replace the vehicle’s battery.
oIf your vehicle’s battery is not able to be jump started by the
roadside team, they will arrange for your vehicle to be towed into
the nearest Mitsubishi Motors Dealership where they will be able to
replace your vehicle’s battery. The cost of the replacement of the
battery is for your own account.
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• Car Rental or Overnight Accommodation*
The Mitsubishi Roadside Assistance Plan does not cover
If your vehicle has a mechanical breakdown more than 100kms from your
home and cannot be repaired the same day, the customer response
operator will arrange overnight accommodation OR car rental for yourself
and your passengers.
• Assistance when accidents occur
• Assistance during vehicle hijack or theft recovery
• Cross border recoveries
* Limitations of Service
oIf your vehicle has a mechanical breakdown more than 100km
from your home the customer response operator will arrange for
one of the following:
i. Overnight accommodation for yourself and your passengers
is limited to a maximum amount of R500 in total; OR
ii.Car rental for a maximum amount of R500 in total and a
maximum of 3 days per incident.
• The Mitsubishi Roadside Assistance Plan will only pay for the rental of the
vehicle up to a maximum of R500. The following is for your own account:
Expiry Date of the Plan
This Mitsubishi Roadside Assistance Plan is valid for 2 years from the date
of acceptance.
When seeking assistance?
When seeking assistance, call the Mitsubishi Roadside Assistance help line,
on 0861 133 355 and supply the call-taker with the following information:
• Vehicle Identification Number (VIN);
oWaivers, and
• Registration number of the vehicle;
oFuel deposit
• To make use of the car rental option, the car rental agency requires
that you have a valid credit card against which the transaction can
be performed. You will pay for this benefit upfront and then claim it
back from the Mitsubishi Roadside Assistance Plan provided that the car
rental agency produces a valid invoice (refer to section below on the
Claims Procedures).
• Make and colour of the vehicle;
• Whether the vehicle is fitted with automatic or manual transmission;
• The vehicle’s apparent fault; and
• The location of the vehicle and any landmarks.
oFor both the car rental and the overnight accommodation it is
required that you settle the accounts and then claim back from
the Mitsubishi Roadside Assistance Plan.
General
We provide roadside assistance as soon as possible in response to your
request. We do not guarantee response times, which vary depending on
location, traffic, road conditions, weather conditions and the demand for
assistance at the time of your request.
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Claims Procedure
To claim back for car rental or overnight accommodation paid by yourself
you must submit the following information to 0861 133 355• Copy of Invoice,
• Proof that you paid the invoice,
• Copy of a cancelled cheque/bankstatement (where we will refund
the money to).
Note that a maximum of R500 including VAT will be refunded per incident
for car rental or overnight accommodation.
Final Note:
All information provided in this booklet is with the best intention, in order to
ensure that you benefit from the services and products we supply. All efforts
were made to ensure correct and accurate information was supplied on
behalf Mitsubishi Motors and the Administrator. We cannot accept liability
for any inaccuracies or omissions from this booklet.
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