TSHCPortfolio1LTDinconjunctionwith:
UniversityoftheArtsLondon
TenancyRegulationsforTheCostumeStore
IMPORTANTNOTE
Byelectronicallyormanuallysigningthetenancyagreementallresidentsagreetocomplywith
thefollowingregulations.
Breach of any of these regulations will be deemed to be a breach of the Resident's
tenancy agreement. Breach of any of these regulations will make the Resident liable to
disciplinaryactionunderthecodesetoutinsection5below.
PersistentbreachoftenancyonthepartofanyresidentmayresultintheUniversity
seekingaterminationofthetenancyandpossessionoftheroom-throughthecourtsif
necessary.
Breachofsomeoftheseregulationsmayalsoconstituteacriminaloffenceanditisthe
University'spolicytoreportsuchmatterstothepolice.
General
1.Residents
AllresidentsmustbeastudentofTheUniversityofTheArts.
2.PersonalSafety
ItisnottheresponsibilityoftheResidenceManagersorstafftoaccountforResidentsandvisitorsin
anemergencyexceptthattheyarerequiredtoensurethatgeneralcontingencyplanshavebeen
made.ResidentsshouldreadcarefullyandobservetheFireRegulationsdisplayedinTheCostume
Storeandbefamiliarwiththelocationofallexits,alarmbellsandfirefightingequipment.Firedrills
areheldonaregularbasis.Residentswithadisabilitywhowouldneedassistanceinan
emergencyevacuationordrillshoulddiscusstheirneedswiththeResidencesManagerbefore
startingtooccupyHalls.
3.Guests
3.1
Guestsarepermittedontositebetweenthehoursof10:00and22:00.Outsideofthese
hours,includingovernightguests,residentsmusthavepriorpermissionfromaResidence
Manager.
3.2
Allguestsaretobesignedintothevisitor’sbookuponarrivalandsignedoutupon
departure.
3.3
Only2guestsperresidentarepermittedinhallatanyonetimeandarenotpermittedto
stayovernightformorethan3nightswithina14nightperiod.
3.4 Oncearesidenthashadanovernightguestfor3nightswithina14nightperiod,the
residentmaynothaveanyovernightguestsuntil21nightshaveelapsedwithoutguests.
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1
After21guest-freenights,theresidentwillagainbepermittedtohaveovernightguestsin
accordancewithclause3.3.
3.5
3.6
Residentsareresponsibleforthesafetyoftheirguestsandtoensuretheyunderstandthe
relevanthealthandsafetyrequirements.
Guestsareonlypermittedonsitewheninthecompanyoftheresidenttheyarevisitingand
arenotpermittedtoholdtheaccesskey/fobbelongingtotheresidentatanytime.
3.7
ResidentsareresponsibleforensuringtheirguestsunderstandandabidebytheHalls
Regulations.
3.8
Residentsareaccountableforanybreachoftheregulationsmadebytheirguest(s)andwill
beliableforthereasonablyincurredcostsofreinstatementafteranydamagecausedby
theirguests.
3.9
TheCostumeStorestaffreservetherights(intheirreasonablediscretion)torefuseentryto
aresident’sguest(s)atanytime.
4.Conduct
Bysigningthetenancydocumentandintheinterestsofsafetyandsecurityandthewellbeingof
otherresidentsallresidentResidentsagreetocomplywiththefollowingregulations.
4.1Drugs
4.1.1 Solventsandothersubstanceswhicharenotcontrolleddrugsbutmaybeusedtoproduce
anintoxicating,stimulatingornarcoticeffectwhichcouldcausetheResidenttobeadanger
tothemselvesorothersmaybetreatedbytheLandlordforthepurposesofthiscontractinthe
samewayasunlawfuldrugs.Residentsmustcomplywithalllawsrelatingtocontrolleddrugs
andpsychoactivesubstances.
4.1.2 Residentsmustnotbring,orknowinglypermit,anyunlawfuldrugsor
psychoactivesubstancesintoTheCostumeStoreorconsumeorallowtobe
consumedinTheCostumeStore.
4.1.3
ResidentsmustnotcomeintoTheCostumeStoreHallsiftheyareundertheinfluenceof
unlawfuldrugsorpsychoactivesubstances.
4.1.4 TSHC Portfolio 1 LTD policy on unlawful drugs and psychoactive substances
possession,saleorsupplyofcontrolleddrugsistoreferthemattertothepolice.
Inaddition,theUniversitymaytakedisciplinaryactionand/ortreatunlawfuldruguse
as a serious breach of the Resident's tenancy agreement, which may lead to that
agreementbeingterminated.
4.1.5 WheretheUniversitysuspectsthatunlawfuldrugsarebeingusedorsoldforuse
byaResidentthepolicewillbeinvitedintothehalltoinvestigate.
4.1.6 Itshallnotbeinbreachoftheseregulationsforaresidentto haveorusea
controlleddrug,ifitwasprescribedforhimorherbyamedicalpractitionerandis
usedasdirected.
4.2Weapons
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4.2.1 ResidentsmustnotbringanyfirearmorairgunintoTheCostumeStore,eveniftheyhavea
licenceforitoritisofakind,whichdoesnotneedtobelicensed.
4.2.2 Residentsmustnotbringanyotherweapon,orarticlewhichisintendedtobeusedasa
weapon,intoTheCostumeStore.
4.2.3 TSHCPortfolio1LTDpolicyonweaponsorarticlesintendedtobeusedasweaponsisto
referthemattertothepolice,butitmayinadditiontakedisciplinaryactionand/ortreatthe
matterasaseriousbreachoftheResident'stenancyagreement,whichmayleadtothat
agreementbeingterminated.
4.3FireSafety
4.3.1 ResidentsmustcomplyinallrespectswiththeFireRulespostedintheirroomandsetoutin
the“GuidetoLivinginTheCostumeStore”handbook.
4.3.2 Residentsmustnotcausefires,useequipmentthatcouldpotentiallycausefires,and
mustorsetlighttoanythinginsidehallsoronhallgrounds.Examplesof
behavioursthatwouldbreachthisregulationinclude(butarenotlimitedto)
fryingwithdeepfat(whetherusinganelectricfryerornot)usingbarbeques,candles,tea
lights,meltingwax,usingjosssticks,oilburnersorsimilardevicesintheirbedroomor
kitchen.
4.3.3 Residentsmustnotinterfereinanywaywithfireextinguishers,fireequipment,fireor
smokealarms,firedoors,doorclosuresoranyfirepreventionorfiresafetyequipment.
Wrongfuluseoforinterferencewithfireequipmentisacriminaloffenceandwillleadto
disciplinaryactionbeingtakenunderthiscodeandcouldalsoresultwiththematterbeing
referredtothepolice.Ifresidentsarefoundtohavetamperedwiththefireequipment
thenastaffcalloutchargeof£30willbechargedtotheresidentorresidentsdeemed
responsibletoinspecttheequipment.Ifthedamageuponexaminationisfoundtobe
seriousthentheresidentwillbeliabletopayallchargesfortheequipmenttobereplaced
orfixed.
4.3.4 Residentsmustnotobstructexits,stairways,corridorsorotherpassageways.Itemsfoundin
suchplaceswillberemovedandthrownawayifdeemedtoberubbish,theresident(s)held
responsiblewillberechargedrubbishremovalfees.
4.3.5 Uponhearingthefirealarm,Residentswillevacuatethebuildingimmediately,proceedto
theagreedfireassemblypointandwaitforfurtherinstructionfromamemberofstafforthe
firebrigade.
4.3.6 Residentsmustnotinterfereinanywaywithfireextinguishers,fireequipment,fireor
smokealarms,firedoors,doorclosuresoranyfirepreventionorfiresafetyequipment.If
residentsarefoundtohavetamperedwiththefireequipmentthenachargeof£30staffcall
outfeewillbechargedtotheresidenttoinspecttheequipment.Ifthedamageupon
examinationisfoundtobeseriousthentheresidentwillbeliabletopayallchargesforthe
equipmenttobereplacedorfixed.
4.3.7 Noresidentispermittedtoleaveanyiron,hairstraightenerorotherpieceofpersonal
electricalequipmentwhichgeneratesheatandconstitutesafiresafetyriskpluggedinand
unattendedwhetherintheirownroomorinthecommonareaoftheirflat.
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4.4HealthandSafety
4.4.1 ResidentsmustcomplyinallrespectswiththeUniversity'sHealthandSafetyPolicy,acopy
ofwhichmaybeobtainedfromtheHallsOfficeorfromtheUniversity’s web siteat
www.arts.ac.uk.
4.4.2 Residentsmustnotinterfereinanywaywithanyhealthandsafetyequipment.Interference
withhealthandsafetyequipmentmightbeacriminaloffenceandTSHCPortfolio1LTDcan
refersuchmatterstothePolice.
4.4.3 ResidentsmustnotkeepbicyclesinsidetheirroominanypartofTheCostumeStore.
Bicyclesmayonlybestoredindesignatedbikestorageareas.Bikesdiscoveredonsitein
non-designatedareaswillberemovedandstoredforamaximumofonemonthbefore
beingdisposedof.Theuniversityacceptsnoliabilityforanylossordamagearisinginsuch
circumstances.
4.4.4 ResidentsmustnotifytheResidencesManagerortheon-site/on-dutyhallsstaffofany
accidentorincidentoccurringinHallsandmustalsonotify theResidencesManageror
theon-site/on-dutyhallsstaffiftheyareill(exceptforminorailments).Residentsmust
promptlynotifytheResidencesManageriftheybecomeawareofahealthandsafetyhazard
thatislikelytoleadtoanaccident.
4.4.5 Residentsmustnotenterrestrictedareasasdesignatedbysignageand/ordirectionby
membersofstaff,e.g.maintenance&cleaningstoragecupboards,tankroom,roofarea(s)
andliftmotorroom(s).
4.4.6 Residentsmustnotplaceanyitemonoutsidewindowledgesorthroworcause
objectstofallfromwindows,balconiesorotherpartsofabuilding.
4.4.7 Residentsmustnotdoorneglecttodoanythinglikelytobehazardousforpeople
whomayhavetoworkintheirroomorflat.Thisobligationincludes(amongother
things)ensuringthatcablestopersonalelectricalequipmentaresafe,emergency
exitsandescaperoutesarenotblockedandmaterialssuchasbrokenglassare
disposedofsafelyandwithconsiderationforotherswhomighthavetohandleit.
4.4.8 AResidentmustnotactinanywaythatputsTHSCPortfolio1Limited’s,insurance,the
healthorsafetyofothersorTHSCPortfolio1Limited’sorother’spropertyatrisk.
4.5Alterationsanddamage
4.5.1 ResidentsmustnotmakeanyalterationtotheirroomortoTheCostumeStoreorgrounds.
4.5.2 Residentsmustnotcauseanydamagetotheirroom,ortoTheCostumeStoreorgrounds.
4.5.3 Residentsmustnotremoveanyfurnitureorfurnishings(includingcurtains)fromtheirrooms
orfromTheCostumeStore.
4.5.4 Residentsmustnotbringanyfurnitureorfurnishings(includingcurtains)intotheirroomsor
TheCostumeStore.
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4.5.5 Residentsmustnotrearrangethefurnitureorfurnishingsintheirroomunlessthenew
arrangementcomplieswithapplicablesafetystandards.Attheendofthetenancyperiod
Residentsmustleavethefurnitureandfurnishingsintheiroriginalpositions.
4.5.6 Residentsmustnotaffixanyaerial,cupboard,bookcase,shelf,picture,hookoranyother
itemtothewalls,ceilingorwoodworkintheirroom.
4.5.7 TheadditionaldamagechargesforTheCostumeStorecanbeobtainedfromTSHCPortfolio
1.Bysigningthetenancyagreementtheresidentacceptsthesecharges.
4.6Noiseandnuisance
4.6.1 Residentsmustnotmakeanynoiseaudibleoutsidetheirroombetweenthehoursof2300
and0700(11.00pmand7.00am)andmustnotmakenoisewhichislikelytodisturbother
peopleatanyothertime.
4.6.2 ResidentsarerequiredtohavedueconsiderationforotherresidentsinTheCostumeStore
andfortheoccupiersofneighbouringproperties.Residentsmusttakecarewhenentering
andleavingTheCostumeStoreandwhenusingaudioequipment,asthesearecommon
sourcesofdisturbance.
4.6.3 If,havingbeenoncerequestednottomakeanoise,aresidentsubsequentlymakesnoise,
theUniversitywillremoveanyitemcausingorcontributingtothenoisedisturbance.The
Universitywillreturntheitemtotheresidentattheendoftheirtenancy,providedthe
residentpaystheUniversity’sreasonablestoragecharges.TheUniversitymayadditionallyor
alternativelytakedisciplinaryaction.TheUniversitydoesnotacceptliabilityforanylossor
damagearisinginsuchcircumstances.
4.6.4 ResidentsmustnotholdapartyinTheCostumeStore(includingthegroundsofHalls)
withoutfirstobtainingthewrittenpermissionoftheResidenceManagers.Residentsmust
notparticipateinanyunauthorisedparty.
4.6.5 Residentsmustnotbullyothersorbehaveinawaywhichconstitutesassault,harassment,
nuisanceorannoyancetostaff,otherstudents,visitorstotheUniversityoroccupiersof
neighbouringproperties.TheUniversitywilltreatveryseriouslyanythreatening,menacing,
aggressiveorantisocialbehaviorandwilldealwithallegationsofsuchbehaviorunderthe
StudentDisciplinaryCode.Wheresuchbehaviourispredicatedonanotherperson's
protectedcharacteristic(suchasgender,race,colour,nationality,religionorsexuality)the
Universityislikelytoreferthemattertothepoliceandmaytakeactioninternallyunderthe
University’sDiversitypolicy.
4.6.6 TheResidenceManagersmayrequireanyResidenttoremovefromTheCostumeStoreany
picture,poster,videoorotherrepresentationofanexplicitlyviolentorsexualnatureifin
thereasonableopinionoftheResidenceManagersthatitemwouldbelikelytocause
offencetoothers.
4.7Securityandkeys
4.7.1 ResidentsmustensurethatentrancedoorstoTheCostumeStoreareproperlysecuredafter
enteringorleavingthebuildingandpromptlyreportanyproblemwiththelockingdevices.
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4.7.2 ResidentsshouldmakesurethatthedoortotheirroomisproperlysecuredandTSHC
Portfolio1LTDexcludesallliabilityforlossordamagewherethedoortoaroomhasbeen
leftunlocked.
4.7.3 IfaResidentmislayshis/herdoorentrycardorkey,theymustnotifytheResidenceManager
immediately.TheResidenceManagerwillarrangeareplacement,buttheResidentwillbe
responsibleforpayingthecostofthereplacement(includingreplacementlocksif
necessary).
4.7.4 Residentsmustnotalterorduplicateanydoorentrycardorkeyorallowanyotherperson
tousetheirdoorentrycardorkey.
4.7.5 ResidentsmustnotallowanyunknownpersonintoHallsunlessthatpersonhasshown
reliableidentificationandtheResidentisreasonablysatisfiedthatthepersonhasa
legitimatereasontobeattheHalls.ThisregulationdoesnotrequireResidentstochallenge
unknownpersonsorattempttopreventthemgainingaccess,particularlywherethe
Resident'sownpersonalsafetymightbeputatrisk.TheUniversity'sauthorisedstaff[and
contractors]willalwayscarrywiththem,andoffertoshow,anidentitycardwiththeir
photographanddetailsoftheperson'sposition.
4.8Lightsandelectrical
4.8.1
Residentsmustpromptlyreporttostaffanymaintenancedefectsespeciallywaterleaks,
electricalfaults,breakages.
4.8.2 Residentsmustnotchangeanylightbulborlampshadeintheirroomorinanyotherpartof
TheCostumeStore.Ifalightbulborlampshadeneedsreplacing,Residentsshouldcontact
Reception.
4.8.3 Residentsshouldnotuseanyformofadditionalheatingintheirroomorinanyotherpartof
TheCostumeStoreunlesssuchadditionalheatingissuppliedbytheUniversitywherehalls
heatinghasfailed.
4.8.4 Residentsshouldnotusecookingappliances(whichincludeskettles,microwaves,toasters
andricecookers)inanypartofTheCostumeStore,exceptinthekitchenareasofHalls.
4.8.5 Residentsmaynotusecubeadapters.
4.8.6 TheResidenceManagermayrequestanyResidentonorafterarrivaltoprovidehim/her
withfulldetails(includingmanufacturer,typeofequipment,loading,andwhetherit
complieswithrelevantsafetystandards)ofalltheResident'selectricalequipment,which
s/heintendstouseinTheCostumeStore.
4.8.7 Residentsmustallowstaffonrequest(aftergivingreasonablenotice)toinspectanyitemof
electricalequipment,whichs/hebringsintoTheCostumeStore,andtotestitforsafety.
4.8.8 ResidentsmustnotuseanyelectricalequipmentwhichtheResidenceManager(inhis/her
reasonablediscretion)considersunsafeandmusteitherremoveitfromTheCostumeStore
within3daysofbeingrequestedtodosoorhanditintotheResidenceManager,tobe
collectedattheendofthetenancyperiodor(ifearlier)ontheResidentgivingan
undertakingtoremovetheitemfromTheCostumeStorethatday.
4.9Cleanlinessandkeepingingoodcondition
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4.9.1 EachResidentmustkeephis/herroom,includingthefurniture,fixturesandfittingsclean,
tidyandingoodcondition.
4.9.2 IfinthereasonableopinionoftheResidenceManageraResident’sroomisinsucha
conditionastobeahazardtohealthorlikelytocausedamagetoTSHCPortfolio1LTD
propertyorcontents,theResidenceManagermaygivetheResidentwrittennoticetoreturn
theroomitsproperconditionwithin48hours.Ifonfurtherinspectiontheroomhasnot
beencleanedandtidiedtotheResidenceManager'sreasonablesatisfaction,theResidence
ManagermayemploycleanersandchargethecoststotheResident.(pleaserefertothelist
ofchargesforTheCostumeStore).
4.9.3 TheadditionalcleaningchargesforTheCostumeStorecanbeobtainedfromTSHCPortfolio
1LTD.Bysigningthetenancyagreementtheresidentacceptsthesecharges.
4.10Sharedareas
4.10.1 ResidentsinTheCostumeStorehavesharedresponsibilityforsharedareassuchaskitchens,
andmustkeepthemclean,tidyandingoodcondition.
4.10.2 EachResidentmustcleanupafterthemselvesimmediatelyafterusingasharedarea,paying
particularattentiontowashingupcookingutensils,cutleryandcrockery,andwipingup
spillagesoncookersandworksurfaces.
4.10.3 Whereacleaningserviceisprovided,domesticstaffwillcleansurfaceareas,butwillnot
cleankitchenequipment,utensils,cutleryorcrockery.Decayingfoodorunwasheditems
whichappear(inthereasonablediscretionofthedomesticstaff)toconstituteahazardto
healthmaybedisposedofbythedomesticstaffandTSHCPortfolio1LTDwillnotbeliable
tocompensatetheResidentforanypersonalbelongingsdiscardedforthisreason.
4.10.4 IfResidentssharingakitchendonotkeepitcleanandtidyTSHCPortfolio1LTDmaybringin
cleaners(eitheronsitestafforexternalcleaners)andre-chargethecosttotheResidents
whosharethatfacility(pleaserefertothelistofchargesforTheCostumeStore).
4.10.5 Wheredamage(s)tosharedareashasoccurredandasingleResidenthasnotbeenidentified
and/oracceptedresponsibilityTSHCPortfolio1LTDshalldividetheassociatedcosts
betweenmultipleResidentsasreasonablyaspossible.AllResidentsreceivinganinvoicefor
costsofthiskindhavearighttoappeal.Allappealsmustbemadeoutinwritingtothe
ResidentialManagerandsubmittedwithin7workingdaysofthedateoftheinvoice.The
ResidentialManagerwillrevieweachcaseindividuallyandinstructtheResidentwithina
further10workingdaysoftheirdecision.
4.11Overflowsandblockages
4.11.1 Residentsmustnotusebaths,basins,sinksorstoragesystemsinawaythatmakesthem,or
wouldbelikelytomakethemoverflow.Paints,plaster,chemicalsandanyothersolidwaste
mustnotbedisposedofusingthesink.
4.11.2 Residentsmustnotcauseanyblockageinanytoilet,wastepipeordrain.
4.11.3 ResidentsmustpromptlyreporttotheResidenceManagersanyblockage,overfloworany
disrepair,whichislikelytocauseablockage,overflow.
4.12Picturesandnotices
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4.12.1 Residentsmustnotputpictures,postersorotherdecorationsonanysurfaceinTheCostume
Storeexceptonthepinboardsprovidedforthatpurposeandmustpayforanydamagethey
causebyfailingtocomplywiththisregulation.
4.12.2 Residentsmustnotdisplayanypictures,posters,advertisementsorothersignsintheir
roomsorinTheCostumeStore(otherthanmessagesofatemporary,domesticnature)soas
tobevisiblefromoutside.
4.13Pets
ResidentsmustnotkeeppetsorotheranimalsintheirroomsorinHallsunlesstheResidenceManager
hasgiventheirwrittenpermission(whichwillnotbeunreasonablywithheldwheretheanimalis
necessaryandtrainedfortheassistanceofadisabledperson).
4.14University'sreputation
WhetherattheHallsorelsewhere,Residentsmustnotbehaveinawaywhichcouldbereasonably
beconsideredtobringthenameoftheUniversityintodisrepute.
4.15Tenancyagreement
4.15.1 ResidentslivinginTheCostumeStoremustcomplywiththetermsoftheirtenancy
agreement.
4.15.2 TheUniversitymaytakecourtactiontoenforcethetermsofatenancyagreementand/or
disciplinaryactionundertheDisciplinaryCode(AccommodationServices).
4.15.3WhereabreachofthetermsofaResident’stenancyagreementisalsoacriminaloffenceit
isTSHCPortfolio1LTDpolicytoreportsuchmatterstothepolice.
4.15.4 Indecidingwhethertotakecourtactionand/ordisciplinaryactionand/orreferamatterto
thepolice,TSHCPortfolio1LTDshalltakeintoaccountanypenaltiesalreadyimposedor
likelytobeimposedontheResident.
4.15SmokingPolicy
4.15.1 Itisacriminaloffencetosmokeinsharedareasinsidehalls.Since1stJuly2007allUniversity
oftheArtsLondonhallsofresidencehavebeensmoke-free.Smokingisnotpermittedinany
partofthebuildingincludingstudybedrooms,corridors,kitchens,bathrooms,andcommunal
areas.SmokingwithinthegroundsofTheCostumeStoreisonlypermittedoutofdoorsin
thedesignatedsmokingareas.
4.15.2 InsideHalls,Residentsmustnotusee-cigarettes,sheeshapipesorotherdevicesdesignedor
intendedtobeusedforcreatingorinhalingsmokeorvapour.
4.15.3 TSHCPortfolio1LTDwilltreatanybreachofthisregulationasaseriousbreachofthe
Resident'stenancyagreementwhichcouldleadtodisciplinaryactionbeingtakenunderthe
University’sAccommodationServicesDisciplinaryCode
4.16Theft
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4.16.1 ResidentswillnotremovepropertythatbelongstootherresidentsortotheUniversity
withoutpriorpermissionfromtherightfulowner.
4.16.2 AnyallegationoftheftbyaresidentwillbeinvestigatedundertheDisciplinaryCodesetout
insection5oftheseregulations.However,theftisacriminaloffenceandAccommodation
Serviceswillalsoreferthematterforthepolice.
4.16.3 Anyprovenincidentoftheftwillbedealtwithasaseriousbreachoftheresident’stenancy
regulationsanddealtwithundertheDisciplinaryCodesetoutinsection5andmayleadto
terminationoftheResident’stenancy.
5DisciplinaryCode
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
WhereaResidentisinbreachoftheobligationsintheirtenancyagreementorhasfailedto
complywithTheCostumeStoreregulations,TSHCPortfolio1LTDand/ortheUniversitymay
(whereappropriate)referthemattertothepoliceand/orbeginproceedingsintheCounty
Courtand/ortreatthematterasadisciplinaryissue.
Inseriouscasesafteradisciplinaryhearing,orasanalternativetoadisciplinaryhearing
underthiscode,theResidentialOperationsManager,ortheHeadofAccommodation
ServicesmayreferthemattertotheResident'sHeadofCollegeandorDeanofStudentswho
may,inappropriatecasesandhavingregardtotheoutcomeofanyproceedingsunderthis
code,takeactionundertheDisciplinaryCodeforStudents.
ThisCodesetsouttheproceduretobefollowedbytheUniversityandtheResidentwhen
disciplinaryactionistaken.
AllegationsofabreachofthetenancyagreementorabreachofHallRegulationsshallbe
madetotheResidenceManagerwhowillinvestigatetheallegationandendeavourtoestablish
thefacts.
IfinthereasonableopinionoftheResidenceManagertheallegationissubstantiatedbut
notserious,thentheResidenceManagershallgivetheResident(s)averbalorfirst
writtenwarning,whichmayberecordedontheResident'sfilefortheremainderoftheir
tenancyperiod.
IfinthereasonableopinionoftheResidenceManagertheallegationissubstantiatedand
serious,thentheResidenceManagercangivetheResident(s)theirsecondwarning,which
mayberecordedontheResident'sfileforupto12months.Dependingontheseriousness
ofthebreachasecondwarningcanbeissuedwithoutafirstwarninghavingbeenissued.
TheResidenceManagercanalsoissueasktheResidenttoenterintoaGoodNeighbour
Agreementatanytime.
AResidentmayappealagainstthedecisionoftheResidenceManagerbywritingtothe
ResidentialOperationsManagerwithin5workingdaysofbeingnotifiedofthedisciplinary
decision.
If,inthereasonableopinionoftheResidenceManager,anallegationisseriousandif,
afterinvestigation,theResidenceManagerreasonablyconsidersthatthereisacaseto
answer,theUniversity'sAccommodationServicesdepartmentwillnotifytheResidentin
writingoftheallegationsmadeagainsthim/herandoftherequirementtoattenda
disciplinaryhearingataspecifieddate,timeandplace.
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9
5.9
5.10
5.11
5.12
5.13
5.14
TheResidentshallhaveatleast48hours’noticeoftheproposeddisciplinaryhearing,
andshallbeentitledtobringafriendorrepresentativeand,ifreasonablyrequired,an
interpretertothehearing.InthisinstancetheResidentshallgivetheUniversity’s
AccommodationServicesdepartment24hours’noticeofthisintention.
ThedisciplinaryhearingwillbeconductedbytheUniversity'sAccommodationServices
personnel.Nopersonwhomadeanallegationorwasinvolvedinthepreliminary
investigationshallhearthecase,thoughtheycanbepresentatthehearing.
TheResidentmayrespondorallytotheallegationsorsubmitawrittenstatementandany
writtenwitnessstatements.TheResidentmayaskrelevantquestionspertainingtothe
allegation(s).Allwrittenstatementsmustbeformallysubmitted24hrsbeforethetimeofthe
disciplinaryhearing.
AccommodationServicespersonnelmayaskrelevantquestionsoftheResidenttowhom
theallegationspertainandofanywitnessescalledbytheResident.
Iftheallegationisfoundnottobesubstantiated,nofurtheractionwillbetakenagainst
theResident.
Iftheallegationisfoundtobesubstantiated,dependingontheseverityofthetenancy
breach(es)theUALstaffmemberconductingthedisciplinarymeetinghasthepowerto
imposeoneormoreofthefollowingpenaltiesandshalltakeintoaccountanypenalty
alreadyimposedinrelationtothesamematterbyanyotherbody:
(a)
afirstwrittenwarning,toberecordedontheResident’sfilefortheremainderoftheir
tenancyperiod.
(b)
asecondwrittenwarning,toberecordedontheResident'sfilefor12months.
(c)
athirdandfinalwrittenwarningtoberecordedpermanentlyontheResident’sfile.
(d)
arequirementfortheResidenttogiveawrittenundertakingastotheirfutureconduct.
(e)
anorderthattheresidentismovedtoanotherroomtoanotherroomofsimilar
costandstandard.
(f)
anorderthattheResidentpaysforlossordamagewhichtheyhavecaused.
(g)
areferraltotheResident'sHeadofCollegeand/orDeanofStudents,incasesof
veryserioustenancybreachwhomay,inappropriatecasesandhavingregardtothe
outcomeofanyproceedingsunderthiscode,takeactionundertheStudent
DisciplinaryCode.ApplicationoftheStudentDisciplinaryCodecanresultin
immediate72hrsuspensionfromcollegependingfurtherinvestigationandif,
followinginvestigation,anallegationissubstantiated,possiblesanctionsare:
(iii)areprimandtobewrittenontheResident’sfile;
(iv)awrittenwarningand/orrequirementtogiveawritten
undertakingastofutureconduct;
(v)paymenttobemadeforanylossordamagecausedeitherfully
orinpart;
(vi)withdrawalofregistrationforaperiodofupto12months;
(vii)recommendationofexpulsion.
(h)
anorderthattheResident’stenancyagreementisterminated(subjecttodue
processoflawandtherequirementsoftheProtectionfromEvictionAct1977andthe
HousingAct1988).IfUALwishestheResidenttoleave,UALshallservenoticeonthe
Residentundersection8HousingAct1988and,ifnecessary,applytocourtfora
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10
possessionorder.InanyproceedingsUALwillclaimanysumstheResidentowes
plusinterestandcosts.
TheUniversity’sAccommodationService’sdepartmentwillprovidewrittenconfirmationof
anydecisionwithin5workingdaysofthedisciplinaryhearing
5.16 TheUniversity’sAccommodationService’sdepartmentshallmakeawrittenrecordof
thehearing,whichwillincludethereportoftheinvestigation,asummaryofthe
evidenceheardorpresented,andthedisciplinarypanel’sfinding.Thiswillbemadeavailable
uponwrittenrequestbytheResident.
5.17 TheResidentmayappealagainstthedecisionoftheUALstaffmemberconductingthe
disciplinarymeetingbywritingtotheHeadofAccommodationServiceswithinfiveworking
daysofbeingnotifiedofthedisciplinarydecision.Theappealwillnotbetreatedasarehearing,butwillbeheardonthebasisofareviewoftheoriginaldecision.TheHeadof
AccommodationServiceshasthepowertoreversethedecisionofthedisciplinarymeeting
reducethepenaltymadebythedisciplinarymeeting,orupholdtheirdecision.5.18 If
theUniversityhasfoundagainstaResidentatadisciplinaryhearingandthatResidentis
subsequentlyinbreachoftheseRegulations,theResidentmaybesubjecttofurther
disciplinaryproceedingsundertheseRegulations.Dependingontheseriousnessofthe
actualandallegedbreaches,theResidentialOperationsManagermayreferthematterto
theResident'sHeadofCollegeortheDeanofStudentsasanalternativetoadisciplinary
hearingundertheseRegulations.TheHeadofCollegeortheDeanmay,inappropriate
casesandhavingregardtotheoutcomeofanyproceedingsundertheseRegulations,take
actionundertheStudentDisciplinaryCode.
5.19 Additionallytotheregulationscontainedherein,residentsortheirguests,whilstinhallsof
residence,shallnotbehaveinanywaythatbreaksthelaw.AnyactionorbehaviourinThe
CostumeStorethatisagainstthelawcouldbedisciplinedinaccordancewiththiscode,
referredtotheResident’sheadofcollegeand/orreferredtothepolice.
5.15
6.UniversityoftheArtsLondonDebtCollectionProcedure–OnbehalfofTSHCPortfolio1LTD
6.1
6.2
6.4
6.5
TheAccommodationServicesCentralFinancePersonnelwillsendareminderletterto
Residentswhohavenotpaidthefirstpaymentofrent.Thisletterwillbesentwithin7days
ofthefirstpaymentbecomingdue.
Ifrentremainsunpaidforafurther14daysafterthedateofthereminderletter,,the
AccommodationServicesCentralFinancepersonnelshallsendaNoticeofBreachletter
detailingthenatureofthebreachandgivingtheResidentafurther7daystoremedythe
situation.
IfrentorfeesremainsunpaidafterthedatespecifiedintheNoticeofBeachletterthe
AccommodationServicesCentralFinancePersonnelshallreferthecasetotheHeadof
AccommodationServicesforreview.TheHeadofAccommodationServicesshallrefercases
totheCreditControlunlessthereisasubstantialandcompellingreasonfornotdoingso.
WhereacaseisreferredtotheCreditControlwhethertheresidenthasleftorremainsin
occupationofTheCostumeStorethefollowingwilloccur:
6.5.1 WhereadebtorhasceasedtobeaResident,aletterofdemandwillbesenttothedebtor's
lastknownpermanentaddresswithinsevendaysofthereferralbytheHeadof
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11
AccommodationServices.Theletterwillstatethatifpaymentisnotreceivedwithin7days
thenproceedingswillbestartedforrecoveryofthedebt.
6.5.2
Iftheletterofdemandisreturned,theAccommodationServicesDepartmentmayinhis/her
reasonablediscretionemployatracingagent.
6.5.3 14daysaftertheletterofdemand(thisallowstheResidentafurther7daysleeway)the
CreditControlDepartmentwillcheckwithotherrelevantdepartmentswhetherpayment,or
arealisticofferofpayment,hasbeenreceived.Ifthereisnopaymentorrealisticoffer,the
CreditControlDepartmentwillsendthefiletoanexternaldebtcollectionagency
6.5.5 TheCreditControlDepartmentwillreturnresidentsfiletoAccommodationServiceswho
willreferthefiletothelandlord’ssolictiors.
Feepaymentarrangements
6.6
6.7
6.8
TheCreditControlDepartmenthasauthoritytoacceptoffersofpaymentfromResidents
whichamounttolessthanthetotalsumoutstanding,butonlyafterconsultationwiththe
HeadofAccommodationServicesandobtainingtheapprovaloftheDirectorofEstatesThe
DirectorofEstatesandDeputyViceChancellorhaveauthoritytowrite-offthebalanceofthe
debt.
WheretheCreditControlDepartmentagreesapaymentinstalmentschedulewithadebtor,
theyshallconfirmthescheduleinwritingtotheResidentandeachschedulemustreserve
therighttoresumethedebtrecoveryprocedureifthedebtordoesnotmeettheagreed
paymentprogramme.
Debtsmaybepaidbystandingorder,cheque,creditordebitcard.InternationalResidents
maymakeapaymentbybanktransfer.Shouldpaymentbemadebybanktransferthefull
amountdueinGBPSterlingmustbereceivedintheUniversityoftheArtsLondonbank
account.TheResidentremainsliableforanybankchargesandanyfluctuationsinthe
exchangeratewhichaffectthefinalamountinGBPSterlingreachingtheUniversityofthe
ArtsLondonbankaccount.TheCreditControlDepartmentshallissueareceiptand(where
applicable)astatementshowingthebalanceoutstanding.
7.MovingOut
7. 1
7.2
7.3
Residentsshouldremoveallpersonalpossessionsandreturnkeystoreceptionby10.00am
andcomplywiththecheck-outproceduresdistributedpriortocheck-out.Thisincludes
makingsurethatdoorsarelockedandwindowsarefirmlyclosedwhenleaving.IfaResident
failstoleavetheroomsecure,theLandlordmaychargetheResidentfortheft,lossor
damagethatmayoccurbeforetheLandlordhastheopportunitytomaketheroomsecure.
Thebedroomshouldbeleftinthesameconditionandstateofrepairastheroomwas
received.Tenantsshouldensuretheycleanthebedroomandensuiteincludingremoving
rubbishandclearingnoticeboards.
Residentsshouldensureallpersonalbelongingsareremovedfromallcommunalareas.The
kitchen/loungeshouldbecleanedandleftinanadequateconditionofcleanliness.
Accommodation Services Tenancy Regulations 2016-17
12
7.4
7.5
7.6
7.7
7.8
7.9
8.
Tenantsshouldclearallitemsattheendofthetenancy,iftheResidenthasleftanitemby
mistake,orifitappearstotheLandlord’scleanerstobeworthmorethan£50,theLandlord
willtakereasonablestepstonotifytheResidentusingthecontactdetailsmostrecently
providedbytheResident.TheLandlordwillnotbeliableforanydamage,lossortheftof
itemsstoredfortheresidentifleftinthepropertyattheendofthetenancy.
Ifleftitemsarenotcollectedwithin14daysofnoticebeinggiventotheResident,orifthe
LandlordisunabletomakecontactwiththeTenant,theLandlordmaydisposeoftheitems
withoutliabilitytotheResident.TheResidentshallbeliabletotheowneriftheyarenotthe
ownerthemselves.
Eachbedroom/studio/kitchen/loungewillbeinspected.Residentswillbeinvitedto
book/attendtheinspection.Inspectionswillbecarriedoutandassessedagainsttheoriginal
inventorytheresidentcompletedonarrival.Ifatenanthasnotreturnedtheinventory
damagesmaybeliabletotheresident.
Ifexcessivecleaningandmaintenanceisrequiredtoreturnthebedroomintoitsoriginal
statetenantswouldberesponsibleforthecostsoftherequiredwork.Asstatedinthe
contract,TSHCPortfolio1LTDwouldberesponsibleforfairwearandtear;anycoststhat
theresidentsareresponsibleforwouldbedeductiblefromthedeposit.Allpossible
deductionsareoutlinedinsection2ofthetenancyagreement.
Withinclusterflatsallresidentsareequallyresponsibleforthecommunalareas,areasinside
theflatdoor,upuntilandincludingthelastdayofthecontract.Anydamage,cleaning
changesissuedforthatclusterflatwillbesharedbetweenalltenants.Residentsare
responsibleforthecommunalkitchen/loungefortheentirecontractperiodevenifthey
leavetheschemeearly.
TSHCPortfolio1LTDwillreturnthedepositundertheTDSregulations.Atthetimeofthis
documentbeingcreatedthepermittedtimewithininwhichreturnthedepositis28working
days.
InitiallyanydisputeswillbediscussedbetweentheresidentandtheLandlordorthe
LandlordsAgent.IfdisputescannotbeclosedthenTheDisputeServicearetheindependent
servicetheresidentshouldcontact.
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TheDepositisprotectedby
THETDS(TENANCYDEPOSITSCHEME)runbyTheDisputeService
Registered office Address: 2 Brunel Court, Corner Hall, Lawn Lane, Hemel Hempstead, Herts HP3 9XX.
Telephonenumber:0845226-7837.
Faxnumber:01442253195.
Email:[email protected].
Website:www.tds.gb.com.
TheDepositisheldbytheLandlordasstakeholder.TheLandlordisamemberof
theTenancyDepositScheme.
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