Any item
Any time
Anywhere
SendSuite™: Inbound tracking
and proof of delivery software
Multi location
package
management
Managing the distribution of important
items such as special or recorded
delivery mail or courier packages is
a difficult and often painful task.
Organisations based on large campuses,
in multi tenanted buildings or across
multiple geographic locations often
suffer from lost and misplaced items
that threaten demanding service level
agreements. When things go wrong,
internal stakeholders expect quick
answers.
SendSuite™ Tracking from Pitney Bowes
has been developed to help facilities
managers, mailroom supervisors and
reprographics managers take control
of the receipt, transfer and delivery of
incoming mail and assets.
You need SendSuite™ Tracking to:
Simplify mail tracking - Consolidate multiple items into
one with the SendSuite™ Pouch Mail feature. One signature
is all that is required to deliver multiple packages to one
destination.
Manage urgent items - Log expected urgent items within
SendSuite™ Tracking prior to the scheduled arrival time.
Produced tailored email alerts as soon as the item arrives.
Tackle personal deliveries – Generate bespoke emails
as items are received that invite employees to collect non
business deliveries in person.
Manage misallocated deliveries – Generate emails as soon
as an item is received in the wrong location to ensure the
recipient is kept fully informed.
Manage your SLA’s – Create automatic alerts that warn
your staff as a delivery deadline approaches.
Get instant status updates – Use the wireless portable
data collectors to provide instant database updates as an
item is delivered.
Make deliveries simple – Support modern security
requirements by delivering to signature. For collected
items use barcode information on employee ID badges
to complete deliveries.
Demonstrate your performance – Alert the end user when
deliveries have been attempted but not completed by using
Sendsuite for automatic email generation.
Does this sound familiar?
If this sounds like a day in your life, you need
Sendsuite™ Tracking.
Your staff are
always late
delivering my
items
You’ve lost my
contracts
How the process works
SendSuite™ Tracking uses a simple five step process to ensure
that your items are handled securely with optimum productivity.
My tickets due last
week never arrived
Activity Log
Signature
Cancel
Clear
Back
Cancel
Clear
Back
ESC
TAB
1
2
4
Check in
The wireless receiving scanner
scans incoming items to record
the date and time each item was
received.
3
5
7
6
8
9
0
BKSP
My package had
been opened when
it reached me
Save
Signature
SHIFT
SHIFT
ENT
W
CTRL
CTRL
A
B
C
D
E
F
G
H
M
FUNC
FUNC
I
J
K
L
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Manifest
Outstanding deliveries are
transferred onto portable data
collectors organised by delivery
route.
Multi site tracking
SendSuite™ Tracking uses smart client technology which
leads to an IT friendly deployment. This also means the
tracking of items between different geographic locations
becomes a reality.
For any multi site organisation, Sendsuite™ Tracking
provides the tools to know the real time status of any
item in any nominated location – who had it previously,
who has it now, when they took receipt and where the
item is located.
PDA
Image scanner
Connect wirelessly to
the SendSuite™ database
for instant status updates
following delivery.
Capture images of goods
damaged prior to receipt.
Route activity logging
Track accountable items from point A to point B and also
monitor activities such as delivering or picking up mail at
certain locations, tracking runs replacing copier toner or
paper, tracking for print jobs and much more. Route activity
logging will ensure that service levels are met, resources
optimised and help improve customer service.
Sophisticated reporting
Signature pad
Generate professional reports that put you in control. With
SendSuite™ Tracking, you’ll have the information necessary
for extensive analysis and making sure that Service Level
Agreements are met. As a standard part of the solution,
SendSuite™ Tracking includes Crystal Reports, the industry
leader in report creation and generation. Some of the daily
reports you‘ll access will include:-
Allow staff to collect goods
and use signature pad to
fulfil deliveries.
• Receiving and
delivery logs
• Detailed damage
reports
• Route activity analysis
• Productivity reports
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Received
eC l
Packagleve
Service
In addition, the system
provides the flexibility
to design and generate
customer reports that are
tailored to your unique
business needs.
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to 11:59
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PM
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2:00 PM to 9:59 AM
9:00 AM
T otal:
4
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User Interface
Simple user interface accessed via the ‘Thin Client’ allows you to field
item status enquiries in seconds with no IT disruption
28
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Total:
28
28
PKG
Total:
28
28
of 1
Page 1
2
26/03/201
of 1
Page 1
2
26/03/201
Activity Log
Signature
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
Cancel
Clear
Back
Cancel
Clear
Back
XXXXXXXXXXXXXX
Save
Signature
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXX
XXXXXXXXXXX
Statement
for Janet Johnson
TAB
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
2
3
4
5
6
XXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
XXXXXXXX
XXXXXX XXXXXX XXXXXX
7
8
9
BKSP
0
W
CTRL
CTRL
D
A
B
C
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
ENT
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
E
F
G
H
J
K
L
M
O
P
Q
R
S
T
U
V
W
X
Y
Z
20%
35%
XXXXXXXXXXXXXX
50%
XXXXXX XXXXXX XXXXXX
Janet Johnson’s usage
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
30%
15%
XXXXXXXXXXXXX
XXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXX
Deliver
Operators deliver each item to a
nominated checkpoint or to the
intended destination.
XXXXXXXXXXXXXXXXXXXXXX
XXXXXXXX
50%
I
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
30%
N
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
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FUNC
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Janet Johnson’s usage
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
SHIFT
SHIFT
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
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1
for Janet Johnson
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
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ESC
Statement
50%
20%
Tracking
Access the SendSuite™ database
from any nominated location to
field status enquiries.
35%
50%
15%
XXXXXXXXXXXXX
XXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXX
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XXXXXXXXXX
Report
Demonstrate performance
against service level agreements
by using the suite of in built
reporting.
ptionsM
taExce
MailDa
of 1
Page 1
11/3/2009
IT friendly deployment
A secure architecture
Our Smart Client technology simultaneously gives you the
benefits of a “thin client” (zero-install, auto-update) and a
“fat client” (high performance, high productivity) system.
Logon options
Our technology simplifies deployment, maintenance and
updates as compared to traditional client/server technologies.
The processing station software runs on Windows® providing
a robust, user-friendly interface.
Supported peripherals connect to the station via a USB
connection and do not require Active X controls. The
client communicates to the servers using secure Internet
technologies to communicate with the “smart client”
processing station.
It supports both HTTP and HTTPS communication, which
allows the system to operate in a corporate LAN/WAN
environment with no special network or firewall configuration.
• Operates on Microsoft® Windows XP® or Microsoft®
Windows Vista®
• Single/Multiple Site Processing Stations across
the enterprise
• SQL Database Support to integrate company data,
eliminate redundancy and maintain data accuracy
• Minimal Network Consumption, optimising network traffic
• Auto-Recovery from lost connectivity with no IT involvement
• Seamless Upgrades with no interruption or system
reconfiguration – upgrades do not compromise previously
tailored business logic
• Rapid Deployment to additional sites using a Web browser
or corporate push technologies
The SendSuite™ Tracking Solution offers flexible user logon
options such as Product, LDAP / Active Directory and Windows
authentication.
Access rights
The system can be set up so that only specific users or user
group profiles can perform certain tasks by limiting access to
certain areas of the application.
Session time-outs
After a period of inactivity, both the processing client and the
admin module will time out and force the user to log back onto
the system.
SSL (secure sockets layer)
SendSuite™ Tracking operates using the standard HTTP
protocol and can optionally be configured to use SSL.
This makes the product ‘firewall friendly’ for corporate
IT departments and provides flexibility for deployment.
Data encryption
Pitney Bowes has implemented software security best
practices to ensure that the SendSuite™ Tracking application
and the data re not compromised. Sensitive information such
as passwords and database credentials are hashed and /or
encrypted and mechanisms are in place to prevent the
software from being disassembled.
Hassle free tracking
Multi site tracking
Smart client technology allows for a quick and easy
deployment across multiple locations. This allows us
to deliver all the operational benefits within a timeframe
to suit you.
IT friendly deployment
Each client uses secure Internet technologies to ensure
the system operates in a secure manner.
Custom reporting
Pitney Bowes Limited
Elizabeth Way, Harlow
Essex CM19 5BD
T: 08444 992 992
F: 08702 415 249
www.pitneybowes.co.uk
© 2012 Pitney Bowes Ltd. All rights reserved.
Delivering more than 90 years of innovation, Pitney Bowes provides software, hardware and
services that integrate physical and digital communications channels. Long known for making
its customers more productive, Pitney Bowes is increasingly helping other companies grow
their business through advanced customer communications management. Pitney Bowes
is a $5.4 billion company and employs 30,000 employees worldwide. Pitney Bowes: every
connection is a new opportunity™. For more information visit www.pb.com
Pitney Bowes certifies that the SendSuite™ complies with the requirements
of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC.
10995-01 (03/12)
Deliver extensive analysis through the inbuilt reporting
module which includes Crysal Reports. This allows you
to output analysis in a format that works for you.