Empanelment/Renewal of Direct Sales Agency (DSA), Field Investigation Agencies (FI), Risk
Containment Unit (RCU), Document verification Agency (DVA)
Sr.
No
RAC
List of Retail Asset Centers (RAC) Mumbai
Name of
Mobile
Center Head
Number
Landline
email id
Add
IDBI Bank Retail
Assets Center, Sitai
Sadan, Station Road,
Opp. IDBI Bank
Branch,Ambernath (E),
Mumbai Pin :421501
IDBI Bank Retail
Assets Center,Deonar,
Chembur
Unit No.1,
Safal Pride,SionTrombay Road, Deonar
Mumbai Pin :400088
Ambernath
Anuj Singh,
Asst General
Manager
9920589808
02512611501
anuj.singh@idbi.
co.in
Deonar
Aarti P. Jathar,
Asst General
Manager
9820524036
25566973
[email protected]
o.in
Nariman
Point
Pranav Kumar
Mishra, Asst
General
Manager
02266576581
3
IDBI Bank Retail
Assets Center,B wing,
pranav.mishra@i 2nd floor,
dbi.co.in
Mittal court,
Nariman Point,
Mumbai Pin :400 021
4
IDBI Bank Retail
mangesh_agalga Assets Center, Manish
[email protected] Commercial Complex,
Agashi Road,
Virar(West )
Mumbai Pin :401303
1
2
Virar
Mangesh
Agalgaonkar,
Asst General
Manager
9820695332
9923106700
02506450168
9920233359
Andheri
5
Mitul Vipin
Upadhyay,
Asst General
Manager
61758301
mitul.upadhyay
@idbi.co.in
IDBI Bank Retail
Assets Center,Marigold
House Plot No a-34
Cross Road No Marol
MIDC, Andheri East
Mumbai Pin :400093
Belapur
Ganesh Aithal,
Asst General
Manager
9833680091
27570087
Thane
Anant Pandey,
Asst General
Manager
9029044777
25436607
Borivali
Rahul Aasuri,
Asst General
Manager
9820328281
61273827
6
7
8
Sr.
No
RAC
F C Road
1
Pimpri
2
Name of
Center Head
Ravibhushan
Patil, Asst
General
Manager
IDBI Bank Retail
Assets Center,Gr.
Floor, IDBI Bldg.,
Plot No. 39/40/41,
ganesh_aithal@i
Sector 11
dbi.co.in
Opp. CBD Belapur
Station, CBD Belapur
Navi Mumbai Pin
:400614
Gr. Floor, IDBI Bldg.,
Plot No. 39/40/41,
Sector 11
anant.pandey@id
Opp. CBD Belapur
bi.co.in
Station, CBD Belapur
Navi Mumbai Pin
:400614
IDBI Bank Retail
Assets Center,First
Floor, Bhoomi
Saraswati Complex,
rahul.assuri@idb
Ganjawaala Lane,
i.co.in
Chamunda Circle,
Off S V Road, Borivali
West,
Mumbai Pin :400092
List of Retail Asset Centers (RAC)Pune
Mobile
Number
Landline
email id
9850039045
20664216
38
Sachin
Renuse, Asst
8983040214
General
Manager
89830402
14
Add
IDBI Bank Retail Assets
ravibhushan. Center,Dynaneshwar Paduka
[email protected] Chowk
.in
Fergusson College Road
Pune Pin :411004
IDBI Bank Retail Assets
Center, A-Wing , First Floor,
renuse.sachin Kamla - Crossroads, Opp.
@idbi.co.in PCMC Main Office,
Mumbai - Pune Highway,
Pune Pin :411017
Empanelment/Renewal of Collection/ Recovery Agency (RCA), Private Detective Agency (PDA), Skip
Tracing Agency (STA)
Retail
Sr. Recover
Mobile
No y
Name
Number Landline
email id
Add
Mumbai
Dhananjay Vinayak
Kapre, Asst General
Manager
9881027
690
2261279344
dhananjay.kapre
@idbi.co.in
Pune
Surendrakumar
Tikaram Gokhale,
Asst General
Manager
9220696
539
02066421643
st.gokhale@idbi
.co.in
1
2
IDBI Bank Retail
Recovery,IDBI
Tower,BKC, Mumbai
Plot No C-7, G Block,
Opp NSE, Next To SBI,
BKC, Bandra E
Mumbai Pin :400051
Maharashtra
IDBI Bank Retail
Recovery,FC Road,
Dynaneshwar Paduka
Chowk
Fergusson College Road
Pune Pin :411004
1. ELIGIBILITY CRITERIA FOR
RECOVERY AGENTS (CRA)
EMPANELMENT
OF
COLLECTION/

Management Consulting Firms, Accounting Firms, Firms offering Asset Collection
Management Services and NBFCs having expertise in Asset Collection Management
services would be eligible. The firms working as Collection Agency with Public Sector
Banks would be given preference.

CRA employees shall be graduates from any reputed university in India / Abroad.
Preference will be given to the firms having Accounting / Engineering / Law
Professionals. Besides, Collection Agency shall have “Direct Recovery Agent
Certificate” issued by concerned agency as per the guidelines of RBI (IIBF).

CRA should be registered with Maharashtra Shops and establishment Act 1948 or other
mandatory registrations which are statutory in nature as per law.

The registration of the CRA shall be at least three years old.

CRA shall have experience of at least three years of experience in handling Collection /
resolution of NPA accounts with Public Sector Bank(s).

CRA shall have completed at least five assignments successfully with Public Sector
Bank(s) earlier.

The firm of CRA shall have PAN number.

CRA shall have thorough knowledge of the extant RBI guidelines and also
instructions/circulars issued by RBI/IIBF/IBA time to time on Collection Agency.

CRA having complaints before Police and also involved in court cases especially in the
matters, which are in deviation to the extant RBI guidelines on “Collection Agency” and
scope of work indicated by the Bank need not apply.

CRA blacklisted by any Bank need not apply for empanelment.

The Statutory and regulatory guidelines issued by agencies
Collection/Recovery Agency from time to time should be adhered.
concerned
on
2. ELIGIBILITY CRITERIA FOR EMPANELMENT OF PRIVATE DETEDTIVE
AGENCY (PDA) AND SKIP TRACING AGENCY (STA)

Management Consulting Firms, Firms offering Private Detective Agency (PDA), Skip
Tracing Agency Services and NBFCs having expertise in PDA and STA services would
be eligible. The firms working as PDA and STA with Public Sector Banks would be given
preference.

PDA and STA would be required to ascertain details of networth, occupation, source of
income, details of properties of the customers in their name/ guarantors and other assets
as on date alongwith their current value, which may inter alia include- Immovable
property in their names, residential house/ other buildings, if any, in their names, details of
bank balances , deposits, investments etc. in their names and any other assets held in their
name.

PDA and STA should be registered with Maharashtra Shops and establishment Act 1948
or other mandatory registrations which are statutory in nature as per law.

PDA and STA having complaints before Police and also involved in court cases
especially in the matters, which are in deviation to the extant RBI guidelines on and scope
of work indicated by the Bank need not apply.

PDA and STA blacklisted by any Bank need not apply for empanelment.

The registration of the PDA and STA shall be at least three years old.

PDA and STA shall have experience of at least three years of experience in handling the
assignments with Public Sector Bank(s).

PDA and STA shall have completed at least five assignments successfully with Public
Sector Bank(s) earlier.

The firms of PDA and STA shall have PAN number.

Employees of PDA and STA shall be graduates from any reputed university in India /
Abroad.

PDA and STA shall have thorough knowledge of the extant RBI guidelines and also
instructions/circulars issued by RBI/IIBF/IBA.
The Statutory and regulatory guidelines issued by agencies concerned on PDA and STA
from time to time should be adhered.

3. ELIGIBILITY CRITERIA FOR EMPANELMENT OF RCU/FI/DVA (Vendors)

Partnership Firm or a Limited Company, Management Consulting Firms, Firms offering
RCU/FI/DVA and NBFCs having expertise in RCU/FI/DVA, owned by predominantly
persons who are Indian Residents, would be eligible.

Vendors should be registered with Maharashtra Shops and establishment Act 1948 or
other mandatory registrations with statutory authority as per law.

Vendors working as RCU/FI/DVA with Public Sector Banks/Other Banks.

The Vendors should not been found guilty of misconduct in a professional capacity. The
Vendors blacklisted by any Bank need not apply for empanelment.

The vendors having complaints before Police and also involved in court cases especially
in the matters, which are in deviation to the extant RBI guidelines on “RCU/FI/DVA ” and
scope of work indicated by the Bank need not apply.

The employees working with Vendors should be HSC or Graduate in any discipline,
experience of two years with reasonable analytical ability.

The Vendors should have at least two years of experience in handling RCU/FI/DVA. The
registration of the Vendors shall be at least two years old.

The Vendors need to submit at least two reference letters and the Bank needs to verify the
quality of services provided by the vendor with the referees before empanelling them. The
referees shall be from Branch managers of banks/NBFCs where previously the Vendor
had done Verifications. The reference letter shall be on the letter head of the bank or
NBFC which providing the reference.

The Vendors should have infrastructure such as fax, computers, mail connection, scanner
etc.

The Office should be well connected to Railway Station, Bus Station and City Centre.

The firm of RCU/FI/DVA shall have PAN number.

The Statutory and regulatory guidelines issued by agencies concerned on RCU/FI/DVA
from time to time should be adhered.
4. ELIGIBILITY CRITERIA FOR EMPANELMENT OF DSA

Proprietorship concern or Partnership Firm or a Limited Company, Management
Consulting Firms and NBFCs having expertise in DSA, owned by predominantly persons
who are Indian Residents, would be eligible.

Concerns/ Firms should be registered with Maharashtra Shops and establishment Act 1948
or other mandatory registrations which are statutory in nature as per law.

Firms working as DSA with Public Sector Banks/Other Banks would be given preference.

DSA should not been found guilty of misconduct in a professional capacity. DSA
blacklisted by any Bank need not apply for empanelment.

DSA having complaints before Police and also involved in court cases especially in the
matters, which are in deviation to the extant RBI guidelines on “DSA ” and scope of work
indicated by the Bank need not apply.

The employees working with DSA should be HSC or Graduate in any discipline with
excellent marketing skills

DSA should have infrastructure such as fax, computers, mail connection, scanner etc.

DSA shall have PAN number.

The Statutory and regulatory guidelines issued by agencies concerned on DSA from time
to time should be adhered.
(Direct Sales Agency (DSA), Field Investigation Agencies (FI), Risk Containment Unit (RCU), Document verification
Agency (DVA), Collection/ Recovery Agency (RCA), Private Detective Agency (PDA), Skip Tracing Agency (STA) who
fulfill the above eligibility criteria only shall submit the application in the format attached below)
APPLICATION FORM FOR EMPANELMENT OF DIRECT SALES AGENCY (DSA),
FIELD INVESTIGATION AGENCIES (FI), RISK CONTAINMENT
UNIT (RCU), DOCUMENT VERIFICATION AGENCY (DVA),
Please paste
COLLECTION/ RECOVERY AGENCY (RCA), PRIVATE DETECTIVE
recent
AGENCY (PDA), SKIP TRACING AGENCY (STA)
passport-size
(pl strike out which is not applicable)
photograph
12. Details of Personnel working in the Concern/Firm/Co : Name of
& sign across
Sr.
Particulars
No.
1
Name of the Applicant/Firm
2
Name of the sister concern, if any
3
Address of Registered office (including
telephone nos. and email address, etc.)
4
5
6
7
Office premises- Rented or Self Owned
Established since:
Constitution:
PAN No.
8
Name of bankers
9
Whether registered under any Act
10
11
12
Whether registered with Income-tax
Department
Please
indicate
whether
any
complaint/FIR has ever been lodged
against any of the directors/employees
of the Firm/Co, past or present, as a
result of any action in the conduct of
their assignment.
Any of your employees convicted
before court at any point of time. Please
furnish details thereof.
Details
12. Proprietor / Partners / Director(s) / Office bearers / key Functionaries :
Sr. Name
No.
Age Design
ation
13. Infrastructure of Agency
A
No. of persons employed
B
No. of persons engaged in the activities of
Agency
C
Out of (b) above, no. of employees
(i) In respect of whom police verification has
been carried out
(ii) Who have undergone 100 hours training
from any of the accredited institutions of
RBI/IIBF/IBA and who have obtained the
certificate from “Direct Recovery Agent”
(iii) Who have the necessary equipments for
audio/ video recording
(iv) Who have been employed on contract
basis
Qualification
Experience
(v) Who have been employed on regular basis
D
Branch Network of the Agency
i. State-wise presence
ii. Number of Branches in each State
[Furnish details viz. addresses, phone & fax
numbers and email ID etc].
14. Details of existing empanelment
Details
Name of the
assignment
client
undertaken
Details
of
of entrusted
No.
assignments Details
of
completed
Fee Indicated by
No.
the Bank
assignment
Amount
received by
Firm/Co
15. Whether your Firm/Co has been black listed by any Bank at any point of time. In case
yes, please furnish details:
16. Additional information, if any:
Date :
(Signature)
To be signed by authorised
signatory
UNDERTAKING
I,
We
__________________________
son
of
Shri
__________________________Proprietor/Partner/Director
of
M/s
________________________________state that the information furnished above is true and
correct to the best of my/our knowledge. I/We agree, that in the event that any
concealment/distortion of facts furnished above is brought to notice of the Bank subsequent to
empanelment/appointment by IDBI Bank Ltd, IDBI Bank Ltd would be at liberty to terminate the
said empanelment/appointment without notice or damages whatsoever.
Date
To be
signatory
(Signature)
signed by authorised
Designation
Photograph and signature of the Key persons including persons
Photograph
Photograph
Signature
Signature
Note:
1. The format duly signed format along with necessary annexures as stated above to be forwarded
to the Officers at detailed in the said advertisement.
2. IDBI Bank Ltd reserves the right to empanel any firm(s)/parties/persons at its discretion. Bank
also reserves the right to reject any offer without assigning any reason.