GUIDEBOOK
for
Technical Partners
Version 1.04
GUIDEBOOK
Technical Partners
for
Table of Contents
Table of Contents ...........................................................................................................................3
Introduction ...................................................................................................................................4
General ..................................................................................................................................................................4
Operations Workflow ............................................................................................................................................5
EyePlay device description ..............................................................................................................6
Device overview and dimensions ..........................................................................................................................6
Device components ...............................................................................................................................................7
EyePlay device installation ..............................................................................................................9
Working conditions................................................................................................................................................9
Choosing installation spot .....................................................................................................................................9
Preparing the device for installation ...................................................................................................................10
Installing EyePlay Device......................................................................................................................................11
Powering up, adjusting and calibrating ...............................................................................................................14
Basic Operation Instructions ......................................................................................................... 16
Reviewing the License Tab ...................................................................................................................................17
Setting the Display Tab ........................................................................................................................................17
Projector configuration........................................................................................................................................19
Configuring Games in the Applications Tab (floor/wall units) .............................................................................20
Using the Events Mode (floor/wall units) ............................................................................................................21
Keyboard Controls ...............................................................................................................................................22
Table Menu (table units only) ..............................................................................................................................22
Quick Reference guide .........................................................................................................................................22
Technician access ......................................................................................................................... 23
Eyeclick Toolbar ...................................................................................................................................................23
Shutting Down .....................................................................................................................................................24
Technical support and stock management ..................................................................................... 25
Technical Support Workflow ...............................................................................................................................25
Support Contact details .......................................................................................................................................26
EyeClick Knowledge base .....................................................................................................................................26
On-site support visits ...........................................................................................................................................26
Lamp replacement ...............................................................................................................................................27
Projector replacement .........................................................................................................................................28
Computer replacement .......................................................................................................................................29
Remote controller and keyboard .........................................................................................................................29
Handling faulty equipment - RMA .......................................................................................................................30
Shared database ..................................................................................................................................................31
Troubleshooting...................................................................................................................................................32
Billing and Invoicing ...................................................................................................................... 33
Annexes ....................................................................................................................................... 34
Annex A: Pre-installation requisites (to be filled by client) .................................................................................35
Annex B: Site Survey Form (To be filled by Installer, or client in special cases) ..................................................36
Annex C: Installation Report (To be filled by Installer) ........................................................................................38
Annex D: Client Acceptance Form (To be filled by client)....................................................................................39
Annex E: Technical on-site service report (To be filled by technician) ................................................................40
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
Introduction
The purpose of this guidebook is providing all required information to EyeClick’s Technical partners in order to install,
maintain, and support EyePlay devices. It includes all relevant information and workflows.
Online access available at: www.eyeclick.com/Guidebook/
General


EyePlay interactive systems use a horizontally positioned projector and an angled mirror to project an
image on floor, wall or table. Most hardware components in each device are similar, software is
different between units.
Image size and brightness are affected by the facility lightening and ceiling height.
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
GUIDEBOOK
Technical Partners
for
Operations Workflow
1.
1st week
EyeClick will notify the partner with a new EyePlay installation project. Partner will acknowledge.
Partner will contact the client and pass “Pre-installation requisites” [See ANNEX A].
He will schedule a Site Survey to take place once site preparations are nearly complete.
2.
nd
2
week
Partner will conduct a site survey on site using a “Site survey form” [ANNEX B]” and will schedule installation date.
Partner will make sure client finalizes preparations and will make sure client returns a signed copy of “Preinstallation requisites
Partner will send both forms (A+B) to EyeClick Operations and update shared projects list.
EyeClick will approve installation after receiving both documents.
3.
3rd week
Partner will perform installation and fill in “Installation Report” [ANNEX C]. Client will sign “Acceptance form”
[ANNEX D]. Partner will send both forms to EyeClick Operations
Partner will update shared database.
Operations Workflow Scheme
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
EyePlay device description
Device overview and dimensions
General view
Mounting bridge height: 287.6mm
Base: 592mm x 592mm
Bottom plate: 594mm x 594mm
External fence (removable):
601mm x 601mm
Device dimensions
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
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GUIDEBOOK
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Device components
The system integrates the following components: Computer, Projector, Motion detection camera, Sound speakers
and Audio amplifier. Additional items (packed in keyboard box) are: Wireless keyboard + USB dongle, Wireless
antenna and Projector remote controller.
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Contents
Main components
Computer – Dell OptiPlex 3020M (micro) / [previous model: Dell Optiplex 7010 (USFF)]
Power supply unit (PSU)
WIFI antenna
Projector – Benq MX620ST / [Previous model Benq MX618ST]
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
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Contents
GUIDEBOOK
Technical Partners
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EyePlay device installation
Working conditions
Recommended conditions for EyePlay operation are:
- Ambient temperature: 0-35⁰C / 32-95⁰F
- Unit height above sea level: 0-1500m / 0-4900 Ft
In case the installation takes place in a location higher than 1500 meters above sea level or in an ambient
temperature of above 35⁰C / 95⁰F, or in an extremely humid environment - the projector’s working mode should
be set to “High Altitude” (Projector Menu - System Setup: Advanced).
Choosing installation spot
Choosing good installation spot will assure placing the play area in a perfect spot along with providing easy access
for installation and technical service. When choosing the correct spot, please consider the following points:
1. Playground shall be projected to the center of the play area / the center of table. Floor image should be
adjusted to the largest possible projection size (or according to client’s request).
2. Bottom part of image should be facing the entrance to the playground area / table approach.
3. No ventilation ducts, sprinklers, cables or light fixtures should interfere with the unit installation or service
access.
Calculating expected image size (note that the unit's height is ~30 cm / 1Ft)
Floor unit
Distance from unit to floor
1.5m
5 Ft
2m
6.5 Ft
2.5m
8 Ft
3m
10 Ft
3.5m
11.5 Ft
4m
13 Ft
4.5m
15 Ft
5m
16.5 Ft
Expected Image WIDTH
125-150 cm
50"-60"
160-190 cm
63"-75"
195-230 cm
77"-90"
230-270 cm
90" - 106"
265-310 cm
105" - 122"
300-350 cm
118" – 138"
330-390 cm
130" – 154"
370-435 cm
145" – 170"
Expected Image HEIGHT
95-110 cm
37"-43"
120-140 cm
47"-55"
145-175 cm
57" - 70"
175-205 cm
70" - 80"
200-230 cm
78" – 90"
225-265 cm
90" – 105"
250-295 cm
98"-116"
275-325 cm
110" – 130"
Table unit


Table units can be used to projects on round, square and rectangular tables.
Long tables can have several interactive areas.
Please see recommended dimensions of tables vs. installation heights:
Table shape
Distance from unit to table
Max table size
120 cm
85 x 110 cm
140 cm
90 x 120 cm
Rectangular
170 cm
110 x 145 cm
200 cm
125 x 165 cm
225 cm
140 x 180 cm
Round
140-225 cm
90-130 cm Ø
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
Preparing the device for installation
The EyePlay device comes mostly assembled and houses all components, for easy installation and operation.
Unpacking
Once removing the EyePlay System from the box,
Please remove the pink protective pad above the projector:
Check cable connections between all components:
1.
Connect keyboard’s dongle to a USB 2 port (located in keyboard box)
2.
Connect WiFi antenna (located in keyboard box).
3.
Verify Motion detection sensor is connected to a USB 2 port.
4.
Verify proper VGA/HDMI connection from computer to projector.
5.
Verify proper USB-Serial cable + X-Serial Cable [RS-232] connection from computer to projector.
6.
Verify proper audio connection - RCA to 3.5mm stereo cable from computer to audio amplifier.
7.
Verify proper speakers connection - two sets of exposed cables per speaker: Each cable pair is connected
to a speaker. Each speaker has a “Positive” and a “Negative” connector.
Check power connectors
The unit operates at a full range of 110-240V, with a total power consumption of 352.25W at 7.55A.
There are three devices connected to the power strip: the projector, the computer and the amplifier’s PSU
Check all female connectors (C14 or C5) are plugged to their respective device (projector, computer and amplifier’s
PSU)
Check all male connectors (C13) are plugged to the power strip.
Check main power cable connection from the power strip to main electrical outlet.
Connecting anti-dust top covers to the EyePlay device
The EyePlay unit comes with top cover made out of two parts. Its purpose is to reduce dust particles falling into the
projector’s and computer’s vents. Secure both parts to the top of the bridge using six M4 screws and washers.
Anti-dust covers
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Contents
GUIDEBOOK
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Installing EyePlay Device
Preparing Equipment for Installation
Coming prepared with the correct hardware and tools will save you time, and guarantee a faster and more
successful installation at the customer’s location. Items required for installation: Drill for cement, extension cord,
tool box including Allen/Hex key set, ladder (or lift) and mounting hardware as per the technicians professional
decision after site survey.
The anchorage must be able to carry a total of 60 KG/130 Lbs minimum. You may use bolts and chains,
threaded rods or mounting poles. Make sure mounting hardware is certified and complies with
international safety regulations:
A Drop Ceiling Installation – when the ceiling is made of tiles
or plaster, suspended from the cement ceiling. In this case
the EyePlay System replaces one of the tiles, and is
concealed in the drop ceiling. It’s hung by chains or
threaded rods to the real concrete ceiling and only
supported by the drop ceiling.
A Stand-Alone Installation – when the EyePlay System is
bolted to the actual ceiling using a mounting pole, and hangs
exposed from the ceiling.
You will need to verify with the client the type of ceiling they
have prior to installation day in order to prepare your
hardware and equipment accordingly. Additional hardware
and tools as mounting poles, concrete bolts, chains, drills,
screw drivers are not provided by EyeClick.
Drop Ceiling Installation
The weight of the EyePlay System is around 17 kg/37 lbs. You will need to provide sleeve anchor bolts, and screws
capable of bearing three times the weight of this load. The EyePlay unit dimensions are 612mm X 612mm X
290mm / 24” X 24” X 11.5”, identical to one ceiling tile. The outer size can be reduced by 15mm/0.6” if needed, by
removing the external cover (when installing into a drop ceiling).
Installation height will affect the image size, note that the maximal possible distance from the interactive surface
to the EyePlay device is 5 meters / 16.5 ft. larger distance will result in interaction problem.
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
Installing the EyePlay device
Make sure you have the necessary hardware to hook the device to the ceiling, taking into consideration the weight
of the EyePlay System.
1.
2.
3.
4.
5.
Secure four anchoring points as bolts, threaded rods or a single mounting pole to the concrete ceiling.
Slowly fit the unit on top the internal frame of the ceiling opening.
Attach the system to the shackles and tighten the turnbuckles until it is entirely held on the real ceiling.
Connect the power and internet cables.
Connect ground cable if there is no ground connection within the power cable.
Snap Hooks and chains (for drop ceiling installation)
Pole (for Stand-alone installation)
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Contents
GUIDEBOOK
Technical Partners
Cabinet
for
In cases when a unit is installed lower than ceiling level, an aesthetic cabinet will be required.
Such cases can be:
1. Short distance between the real and the false ceiling (device cannot fully fit in the free space).
2. Projected image size is required to be below minimal zoom (small play area with high ceiling).
3. Higher image quality is required, obtained by lowering the unit (table units).
The solution in such cases is obtained by constructing aesthetic side panels (from wood, plaster or other similar
material). One of these sides should allow support access.
Please see examples:
Before cabinet
With cabinet
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
Powering up, adjusting and calibrating
Power-up
The computer will turn on automatically once the unit is connected to a power source. The projector is turned on
using the remote controller or the power button on the operating panel.
 The computer stays powered on all the time, and reboots itself once every 24 hours. The reboot time is
configured in the EyeClick software, in the System tab (see “Settings” tab).
 The projector is scheduled to be powered on only during operation hours of the facility.
Once you power up the projector the games will be active. To exit to the EyePlay admin press Ctrl+Q.
Image adjusting
Open: “Cameras” tab > “Camera Configuration Wizard” > “Zones” > “Edit” and observe image to make sure the
entire play area is visible by the camera during the following process:
1.
Press “Auto” on projectors remote control to set automatic resolution.
2.
Configure projection size – rotate the zoom ring to adjust the projection size.
3.
Adjust vertical image position using the mirror. Fasten bolt once done.
4.
Adjust projector Keystone by pressing
5.
Configure projection focus – rotate the focus ring to the desired sharpness.
and
on the projector’s remote controller.
Calibration
Floor and wall units are calibrated automatically, table units are calibrated manually. Open “Cameras” tab >
“Camera Configuration Wizard” > “Zones” > “Edit”. As shown in the figure below:
“Cameras” tab
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GUIDEBOOK
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Floor/Wall
unit
configuration
for
Observe the “Zones” screen and make sure the entire projection zone is visible by the motion detection camera.
You may easily identify the zone corners by using any bright surface. If the projected zone is not entirely visible by
the camera, you will need to adjust the mirror accordingly.
In order to re-calibrate Floor or Wall units, Open “Cameras” > “Recalibrate”. Make sure the play area is completely
free from obstacles / people.
Table unit configuration
Calibration setting is done in 2 steps:
A - Zone configuration:
1. Click “Restart Calibration”.
2. Artificially “extend” the table surface so the entire projection
is at the same height as the table. You will need to use a white
stiff surface in order to virtually “extend” the table.
3. Use the mouse to set all corners of the area, by clicking on
each corner, clockwise, starting with 1:
4. Press OK, Save and close the "camera
configuration wizard".
Table zone configuration
B - Manual calibration (mask setting):
1.
2.
3.
4.
Open “Cameras” tab > "Manual Calibration".
In “Initial Settings” choose the type of table (Rectangle/Round).
Set the projection mask center to the center of table by moving it using the
arrow keys or mouse. The use of “Center” button can be done in case the
camera is located above the exact center of the table.
If setting a Round table: Set the projection mask size by resizing it using the [Ctrl
+ Arrow keys] until the projection mask exactly covers the table.
If setting a Rectangle table: Set the table corners location by dragging each
corner OR by typing the corner number you wish to move (1, 2, 3, 4), once a corner is chosen, move it by
using the [Ctrl + Arrow keys] or [Ctrl + Shift + Arrow keys] for fast changes.
Table mask setting
5.
6.
Click on "Save" and then "Close".
Reboot the system.
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
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Contents
Basic Operation Instructions
There are two types of modes EyePlay can run in: User Mode and Advanced Mode (If such feature is enabled)
The User Mode – only Applications and the Events tabs - simple mode for the ongoing management of the games.
The Advanced Mode – is used for system configuration.
You should switch back to User Mode, after you finish configuring the system in Advanced Mode.
Switching between User Mode and Advanced Mode:
Password protection is an added feature. You will see the Create Password button, in the System tab. Please do
not set new passwords without consulting with EyeClick.
Configuring the Settings Tab
“Settings” tab
The System tab window is only visible in Advanced Mode. It allows you to configure the following controls:
Feature
“Reboot Daily”
Function
A computer reboot once every 24 hours
Comments
Default set to 01:00 am
“Run on startup”
Enables setting auto games run on system
startup
Used only by EyeClick Support
Default setting is “enabled”
“Report a Bug”, “Collect Log Files”,
“Purge All Logs”
Version button
Displays the version of the EyeClick software
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GUIDEBOOK
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“Create Password”
“User Mode”
for
Allows to create a password to secure the
Advanced Mode from the operators
Reverts the interface back to User Mode
requires a license. Password
must have a minimum of 8
characters.
Reviewing the License Tab
The license tab window is where all the licensing information on the available Engines, Templates, Games, and
special Features is displayed. License can be Renewable or Unlimited. Expired component will stop functioning.
“License” tab
Applying license update: Save the renewed license file on the computer and browse for the file using the “Apply
License Update” button.
Request License Update / Check for online updates – not in use.
Setting the Display Tab
The display tab is used for changing the Loading Screen that appears between games when running in a “Loop”.
This is changed only by clients customizing their own unit.
The file needed for the Display Screen is a JPEG file of 1028X764 pixels. Make sure you have received this file from
the customer beforehand, and have it installed on the computer before attaching the EyePlay System to the
ceiling.
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1. Check the Display tab.
2. Click on the Replace button, find the image from Windows Explorer window, and click Open.
The file will be shown in the Loading Screen preview window.
“Display” tab
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Projector configuration
The Projector tab allows you to control the powering down and powering up of the projector. This is crucial for
maintaining the health and lifespan of the projector’s lamp. The projector comes connected to the computer with
a Serial cable.
1.
2.
3.
4.
5.
6.
At the bottom left, choose Serial.
Choose the projector type – BenQ and make sure COM1 is chosen.
At the bottom right, under Test Projector Control, you can test turning on and off the projector manually.
Check the Enable System Scheduling box.
In the Daily Schedule section, set the day/hour in the timeline.
Each square stands for 15 minutes. Click a square and drag your mouse, holding down Ctrl+ left mouse
button, to extend the time along the grid. To delete a square, right click on it.
Under the Test Projector Control, click the Status button to check the Lamp Timer, for the
amount of hours the lamp has operated. An alternate option to see this information is using
the projector’s remote control. Average bulb lifespan is 4,500 hours.
The System Scheduling can only be configured if the projector is connected properly with the
serial cable to the Computer, otherwise the projector will not shut down. Leaving the lamp
constantly on will shorten the lamp’s life.
“Projector” tab
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Configuring Games in the Applications Tab (floor/wall units)
The Applications tab is the primary tab the customer uses once the installation is finished (Event mode is enabled
for chosen units). This dialog box is divided into two sections. The left side, Installed Applications, lists all the
games installed on the system. The right side displays the two types of Playlist options: Single Application and
Multiple Applications.
1. Choose games: From the Installed Applications highlight one game and click “Set” >> (For Single
Application). Or highlight few games (hold down ctrl button or press Ctrl + A) and click the Add>> (for
Multiple Applications). You may also use drag & drop.
2. Set duration for controlling the play time of each game. The number represents seconds
3. Click the Launch button to start the games.
Additional controls and features for Playlist modification are on the right side of the window:
1. Set duration for controlling the play time of each game by double clicking it’s duration setting,
or set duration to all games at.
2.
To change the order the games will appear, in the Playlist, click the
3.
Click the
4.
5.
Click the
icon to delete all games from the Playlist.
Save and load playlists using
and
.
icon to delete the game from the Playlist.
“Applications” tab
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Using the Events Mode (floor/wall units)
The “Events Mode” tab is an additional feature, and is not part of the regular licensing of the EyePlay package. The
customer can add decorations and photos to the games at special events like birthday parties, or any other
celebrations. The customer needs to purchase a separate license; otherwise the Events tab will not be visible as
part of the EyePlay application by default, not even in Advanced mode.
“Events” tab
Setting the camera for Event Mode:
The Event Mode allows you customizing your own event by adding templates, photos and text to the games.
Each template allows you to use a different number of pictures and text inputs; hence some of the Picture and
Text boxes, on the bottom part of the screen will be inactive.
1.
2.
3.
4.
5.
6.
7.
8.
Enter “Event Mode” tab and check the box: “Enable Events Customization”.
Choose a template from the left panel.
In the Pictures section, at the bottom of the screen, click the camera icon:
In the window that opens, chose “Shared memory camera”. Shoot a snapshot,
clicking again on the camera icon.
Crop the desired picture area using the red corners.
Check the Flip box, if you want to rotate the image in the template.
Add the greetings using the Text Editor (bottom right).
Click on the Font button to define the font style, size and color, click OK to exit
the Font window.
Note that due to legal constraints, photos taken by the EyePlay software will be
erased after 2 hours of use. You will then see a Red cross instead of the photo and
will need to take a new photo.
Camera View (Events)
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Keyboard Controls
Ctrl+Q - Quit applications and return to EyeClick Admin
Ctrl+L - Show playlist of games
Ctrl+P - Projector ON / OFF
- Next/Previous game in playlist
- Sound control
- Mute
Table Menu (table units only)
Table unit operation is identical to Floor and Wall units in all point, besides the Applications selection. Table games
playlist is pre-configured according to the client and cannot be modified. The user, while playing, can choose
different games and activate sound with physical hand interaction, according to the following options:
Quick Reference guide
Each unit is provided with a Quick Reference Guide inside the package, it is also provided as a digital copy along with
the Guidebook. Please make sure to provide a copy of this guide to each client after installation is complete.
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Technician access
Eyeclick Toolbar
In order to enter technician mode, on the main screen type: “Eyepass”
The EyeClick toolbar will appear on the top of the screen:
This toolbar is set to be automatically closed in case it is not used for more than 10 minutes. In order to avoid this,
the toolbar can be locked by using the (Lock) button.
When locked, the toolbar will appear with a red background:
Buttons Description:
Close the toolbar and restart EyeClick admin.
Move the toolbar to the bottom or top of the screen.
Lock the toolbar and prevent it from closing
automatically after 10 minutes.
Open the Windows “Run” tab.
Restart the EyeClick Admin.
Close the EyeClick Admin.
Open the Windows Task Manager.
Open Microsoft Internet Explorer browser.
Open the Windows Control Panel.
Open Windows Explorer.
Open Diagnostics tab – Provides system data for
administrator use (see image below)
Reboot the computer. Holding Ctrl + Shift while pressing
Reboot button will allow rebooting to technician mode.
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Contents
Diagnostics tab:
“Diagnostics” tab provides basic data regarding the system, including the Team Viewer ID:
“Diagnostics” tab
Shutting Down
The PC should be turned on at all times, the projector is switched On and Off automatically according to the
projector scheduling (via RS-232). If manual shutdown is required, follow the following guidelines:
o PC: Open EyeClick Toolbar (see above) > “Run” > Type “CMD” > Type “shutdown /s” OR use the power button
on the PC itself.
o Projector: Click the power button on the remote controller or on top of the projector, (on shout-down, click
twice for confirmation).
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GUIDEBOOK
Technical Partners
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Technical support and stock management
Technical support will be provided according to the SLA conditions agreed over the business contract (separate to
this document). Technical partner will be responsible to track all EyePlay units in his area and provide technical
assistance once needed. He is also responsible to monitor the amount of spare items in his stock.
Technical Support Workflow
1.
2.
3.
4.
5.
6.
Automated system monitoring and alerts via LabTech or similar (for areas with large units quantity).
Open support ticket via EyeClick’s ticketing system at: www.eyeclick.com/help
Provide hotline response over telephone and remote support using TeamViewer (or similar).
On-site maintenance visit (after direct approval by EyeClick’s Support department).
Hardware replacement, if required (after direct approval by EyeClick’s Support department).
Update stock list and RMA databases.
Technical Support Workflow Scheme
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Contents
Support Contact details



Submit support cases at: www.eyeclick.com/help
Global support number: +442071930747
Online Guidebook: www.eyeclick.com/Guidebook/
EyeClick Knowledge base





EyeClick knowledge base provides helpful information and hints for most support related topics.
Access is granted for tech partners only, restricted from clients.
Note that some articles are password-protected due to internal content.
Knowledge base access: http://www.eyeclick.com/knowledgebase Password: Qwerty!#
Knowledge base operation instruction can be found at: http://www.eyeclick.com/knowledgebase/help/
On-site support visits


Any on-site support visit will be conducted only after EyeClick’s written approval.
A technician will arrive to each maintenance visit with a kit of spare items:
o PC
o Projector (including X-serial RS-232, VGA and HDMI cables)
o Projector bulb
o 3D Camera
o Audio amplifier + PSU (and relevant cables)
o Keyboard
o Set of cables (Audio, video, X-serial)
Safety first - Any maintenance of the EyePlay System requires you take into consideration proper safety
measures when handling the equipment: powering off and allowing enough time for cooling down of
equipment, proper cable management, safely powering on devices, climbing on ladders, lifting and
lowering heavy equipment, and clearing the work area for the safety of others.

General maintenance (to be performed on each visit):
o Remove projector, clean inlet and outlet (use compressed air if available), wipe external casing
and lens.
o General cleaning: use dry rag to clean mirror surface and unit’s internal components.
o Verify interactivity and zones calibration. Adjust if needed.
o Verify audio level is satisfactory.
o Verify internet connectivity (if available, make sure wired LAN is connected and active).
o Collect info: TV ID, EyeClick admin version and amount of games in active playlist.
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Lamp replacement
The lamp will need to be replaced approximately after 4500 hours, depending on the projector’s model and usage.
There is a built in timer that calculates the hours of lamp operation. A Lamp warning display will remind you to
change the lamp. To dismiss the message, press MODE > ENTER.
Internal bulb lighting component is replaced manually within the lamp housing and
prepared in advance according to the described procedure in the following tutorial:
https://www.youtube.com/watch?v=y5NMaYotPlE
The instructions below will guide you through the procedures of replacing the lamp within the
projector. Have a flat screwdriver and a Phillips screwdriver handy.
1. Turn the projector off and disconnect the power cord before changing the lamp.
2. Wait at least 45 minutes for lamp to cool down.
3. Disconnect cables in back of the projector.
4. Slide projector out of the cradle by opening the two screws at the bottom of the cradle.
5. Place the projector on a flat surface comfortable for working.
6. Loosen the flat screw that secures the lamp cover on the side of the projector until the lamp cover
loosens. Remove the lamp cover from the projector.
7. Loosen the Phillips screw that secures the lamp.
8. Lift the metal handle so that it stands up. Slowly pull the lamp out, holding the metal handle.
This lamp contains mercury. Check
hazardous waste regulations on how to
dispose it.
9.
10.
11.
12.
13.
14.
15.
Insert and push down the new lamp into the projector.
Lower the handle back to flat position.
Tighten the screw that secures the lamp.
Close the lamp cover back on the projector. Tighten the outside screw that secures the lamp cover.
Slide the projector back to its cradle. Turn on the projector.
Adjust focus and Zoom
Keep and store all old lamp housings for future use after bulb replacement.
Resetting the Lamp Timer
1.
2.
3.
4.
5.
6.
Using the remote control, open the On Screen Display menu.
Go to: SYSTEM SETUP: Advanced > Lamp Settings menu.
Press MODE/ENTER. The Lamp Settings page displays.
Highlight Reset Lamp Timer. A warning message is displayed asking if you want to reset the lamp timer.
Highlight Reset and press MODE/ENTER.
Check to see the lamp time reset itself to “0”.
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
Projector replacement
Projectors are replaced by removing the metal bracket attaching the projector to the projector’s base tray.
Note that in case of model replacement, you might need to use additional mounting brackets.
 Benq MX620ST projectors are provided with additional mounting bracket, which needs to be attached to
the projectors bottom part prior to inserting it into the device.
1.
2.
Unscrew fastening screws of
projector mounting bracket from
base tray.
Pull projector backwards from its
position by slightly lifting its rear
edge.
3.
4.
Flip projector in order to see the bottom part.
Attach mounting bracket with 3 x M4 screws.
Note: MX620ST is provided with custom made bracket.
5.
Insert projector with mounting
bracket by sliding the fastening
element into the designated inlet.
Fasten projector in place with 2
built-in screws
Align projected image using:
a. Zoom and Focus.
b. Mirror.
c. Expansion of projector’s left
leg.
d. Adjustment screws on base
tray.
6.
7.
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
GUIDEBOOK
Technical Partners
for
Computer replacement
Computers are replaced by removing the metal bracket attaching the computer to the side of the device.
Note that in case of model replacement, you might need to use additional mounting brackets.
 Dell 3020 micro are provided with additional mounting bracket. Both original and new brackets are required
in order to replace the computer.
See photos for additional guidance:
Computer replacement
Remote controller and keyboard
The projector’s remote control and keyboard uses simple batteries (AA/ AAA). Replace them when they are not
responding. Note that the keyboard has an On/Off switch on it’s upper part.
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
Handling faulty equipment - RMA
1.
2.
3.
4.
Treatment of malfunctioning parts will be done in the partner’s premises only after the part has been
replaced on the EyePlay unit. Items should never be treated at a client’s location.
In any case a hardware replacement is required, the partner is responsible to fill in “RMA Form” at
https://app.smartsheet.com/b/form?EQBCT=68ac72470b9e400383be31e7df51f183
The technical partner will treat faulty items which were replaced according to the following guidelines:
 Computers
o Dell computers are entitled to 3 Years Pro-Support with an on-site service.
o Regional service points are operational 24/7 and can be found at:
http://www.dell.com/learn/us/en/04/campaigns/regional-contactsus?c=us&l=en&s=bsd&redirect=1
o Workflow: Tech partner will contact local service provider and present the issue. Service
point will attempt to resolve issue remotely. If necessary, On-site technician and/or service
parts to tech partners location will be dispatched.
 Projectors
o Benq projectors are entitled to 5 years worldwide support.
o Regional service points can be found at: http://www.benq.com/welcome
o Workflow: Tech partner will contact local service provider and present the issue. Service
point will attempt to resolve issue remotely. If necessary, faulty projectors should be
shipped to local Benq service provider (EyeClick will reimburse shipping charges), repaired
units are shipped back to the tech partner on behalf of the local Benq service provider.
 3D cameras
o Should be stored and returned to EyeClick upon request.
 All other items
o Should be disposed of.
As long as a part is located at the local support provider, it should be clearly marked under “RMA” status
on the shared database. Once the item is returned in a working condition to the tech partner’s inventory,
item should be marked as “In”.
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
GUIDEBOOK
Technical Partners
for
Shared database
Each tech partner has his own dedicated database, which allows tracking all units in his area and associated stock
inventory management. The partner is responsible to constantly update the shared database with new installed
locations process and with any change in stock levels.
“Locations” tab:

Technical partner is responsible to maintain a list of all units installed and supported by him, including
detailed marking of performed steps of installation.
 Locations list filing guidelines:
Marked by
Details
Open
EyeClick New installation requests, submitted by EyeClick and followed by E-mail
Open
Installed Tech partner Installed units
“Stock” tab

Technical partner will hold an inventory of spare items in his stock (provided by EyeClick) to enable on-site
visits and items replacement when needed in order to maintain the companies’ SLA.
 Any on-site visit and item replacement must be approved by EyeClick’s Support department and clearly
marked on the shared database stock list.
 The partner is responsible to alert EyeClick once stock inventory is low and request for additional parts.
 Stock list filing guidelines:
Details
Status Marked by
Shipped stock items are added to the stock list with S/N and package tracking ID
Shipped EyeClick
Incoming stock items to tech partner’s warehouse
In
Tech partner Outgoing stock items from tech partner’s warehouse
Out
Faulty PC's and Projectors will be marked as “RMA” once sent to repair
RMA
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
Troubleshooting
Issue
Games are stuck on “Loading”
screen
There are no games projected
There is a “No Signal” sign
projected
Projector is in “Eco mode”
Games are projected, but there
is no sound
The interaction is not accurate,
for example:
 There is no interaction on the
upper/lower side of the
projected surface
 The interaction is not aligned
with where the kids are playing
The System turns itself off after
it is launched.
The system is turning ON/OFF on
incorrect hours
How do I check the projector’s
lamp status?
When I open the system there
are no applications to launch
The projector’s remote control is
not working
The keyboard is not working
Solution
The license has expired.
 Press “Alt + Tab” and close the error message.
 Contact EyeClick Support and provide system’s Team Viewer or License ID.
Look up and check if the projector has a beaming light coming out, if there isn’t,
do the following:
 Using the projector’s remote: point it towards the mirror on the EyePlay
System and press the power button , Wait around 30 seconds until you see a
beam of light coming out of the projector
If the projector still does not work, check the following:
 Check if lamp has not reached its maximum usage limits (remote connection).
 Check projector's power connection
 Check EyePlay unit power connection
“No Signal” means the projector is not receiving input from the computer.
 Check that the image cable connection between PC and projector is properly
connected.
 Power-off the computer by pressing the power button. Wait 5 seconds and
press the power button again to restart the computer
 Make sure the “Auto Blank” option on the projector is disabled.
 Cancel “Eco mode” feature on the projector using the remote control menu.
 Use the keyboard to adjust volume levels. Check the Mute key on the
keyboard.
 Check Amplifier is switched ON.
 Check Cable connections between PC, Amplifier and Speakers.
 You need to let the system re-calibrate. Make sure no one is under the
projection area during this process.
 In the Camera Configuration Wizard, the camera zone is defined by four yellow
circles, forming a perimeter. All four circles need to be shown on the image in
order for calibration to be complete
1. Press Ctrl+Q to exit the games.
2. Recalibrate (Automatically for floor and wall units, or manually for table units).
In the Projector Tab, check the system scheduler, and make sure it is set to be
turned on the moment you are attempting to launch the system
 In the Projector tab , check the current schedule, and modify the hours to your
preference
 Check on the computer if the Windows clock is in the correct time zone
 Exit the games. In EyeClick Admin, go to the Projector tab, and click on the
“Status” button.
 Using the projector’s remote control:
1. Press MENU/EXIT
SYSTEM SETUP: Advanced
Lamp Settings
 In the Applications Tab, click the Load Playlist icon (
), and choose a play list,
from the available options
 Replace the batteries
 Make sure the keyboard is powered on: Look for the off/on switch located on
the top section
 Replace the batteries
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
GUIDEBOOK
Technical Partners
for
Billing and Invoicing
1.
Invoicing will be done upon a monthly basis on a single email to: [email protected],
[email protected] & [email protected] with cc to the local sales manager.
2.
Each email will include 3 invoices (per month):
 “Installations and site surveys”: With a detailed list of site names and dates of site survey / installation.
 “On-site support visits”: With a detailed list of site names and date of visit.
 “Hotline services”: With a detailed list of site names and hotline fee period (Month XXX – Month YYY).
3.
Each specified payment must be aligned with the signed services agreement, different pricing should be
elaborated in details with exact fees breakdown and detailed explanation.
4.
Payment will be processed as agreed on the services contract, given the condition that all related
reports/photos (Annexes A,B,C,D,E) have been properly submitted to our shared database.
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
Annexes
1.
Annex A: Pre-installation requisites (to be filled by client)
2.
Annex B: Site Survey Form (To be filled by Installer)
3.
Annex C: Installation Report (To be filled by Installer)
4.
Annex D: Client Installation Acceptance Form (To be filled by client)
5.
Annex E: Technical on-site service report (To be filled by technician)
34
Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
GUIDEBOOK
Technical Partners
for
Annex A: Pre-installation requisites (to be filled by client)
Please confirm site readiness to EyePlay installation by checking the following Mark with ““

Floor/Table: Smooth, non-reflective/glossy, White colored surface (can be marble, wood, vinyl etc.) Try to
avoid slots). Recommended floor types: Gerflor Taralay UNI Comfort or Tarkett Tapiflex Excellence 65

Ceiling:
 Prepare a square opening of 601x601x330mm/24”24”x13”
 Prepare maintenance hatch of the same size on the units back
end as shown on diagram.
 Installation height is between 2.5-5m / 8.2-16.5ft.

Lighting: A shady-dark environment is mandatory with ambient light
between 150-200 Lux.
This may require removing direct lights and shading windows, which
are located next to the playground area.
We do not recommend having a completely dark area.
Maintenance
hatch
Front side of
projection
Back side of
projection

Temperature: A cool and air conditioned environment is mandatory.
Between 0⁰ - 35⁰C / 32⁰F - 95⁰F.

Electricity: Single socket of permanent and stable power supply (110-240v) is mandatory. Unit power
consumption is 350 W / 10 Amp). In non-stable power systems, UPS is obligatory

Network: Active and verified internet connection with Ethernet LAN Cable Cat.5 with RJ45 Male
connection is mandatory.


Minimal bandwidth of 2mbps download, and 512kbps upload speed.
Ports: TCP port 80 (used by TeamViewer connection) and TCP port 3306 (used by Labtech monitoring system).

Play area recommendations:
 Tempered glass wall: Recommended as playground border in order to isolate the play area, for both
security and acoustic reasons. Should be placed on the perimeter of the play area, allowing
shoulders around the projection. The tempered glass wall should start from 50cm/2ft height above
the floor and according to local safety regulations.
 Door: We recommend closing the play area with a door. It should be a sliding door or opening
towards the outside of the playground.
 Sharp objects: Make sure you allow the play area to be completely clear of sharp objects, corners or
furniture, otherwise, make sure a softening material properly protects them.

Make sure to consult the technical team in order to better prepare the location for installation.
Client’s Confirmation:
I accept the pre-installation requisites, and hereby confirm they will be complete before installation takes place.
Please approve each section on the above with ““.
Failing to comply with the above-mentioned pre-installation requisites, may require additional installation visits.
In such case, I (the client) assume responsibilities and therefore any additional costs that may be applied.
___________ ______________________________________ ___________________ __________ __________
Company
Full address
Name
Date
Signature
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
Annex B: Site Survey Form (To be filled by Installer, or client in special cases)
Mark with ““
Site Information
Client: __________________ Location: ________________ Planned Date of Installation: ____________________
Address: ______________________________________________________

Did client return a signed copy of pre-installation requisites [Annex A]?
Yes
No
Remember, installation shall take place only after the document is signed and site is prepared accordingly.
1.
General
Unit type to be installed:
Floor
2.
Floor type:
Tile
3.
Type of ceiling:
4.
Height from floor/table to lower ceiling (such as drop ceiling): _______________
5.
Height from floor/table to ceiling above mounting structure (To the real ceiling): ________________
6.
Designated projection area dimensions (floor / table): ________________________
7.
Confirm area is sufficient according to “Choosing installation spot” section in the Guidebook.
8.
Is the ceiling ready for unit installation?
Yes
9.
Is there ready service hatch (for support access)?
Yes
No
10. Ladder or lift available on site (for ceiling access)?
Yes
No
Concrete
Table
Wall
Various:____________________
Vinyl/Linoleum
Drop (suspended)
Concrete
Carpet
Wood
Color: _________
Steel
Other:______________
Confirmed.
No
11. Any sprinklers or obstacles in proximity to the mounting location?
Height: ___________
Yes
No: ____________
12. Designated mounting method:
□ Pole (for Stand-alone installation)
□ Snap Hooks and chains (for drop ceiling installation)
Environmental temperature:
A cool and air conditioned environment is required, 0⁰ C -35⁰C or 32⁰F - 95⁰F in the designated installation area of
the device (including the environment above a drop ceiling, in case of such installation).

Specify if the designated installation area fulfills these demands:
Yes
No
Network (internet) Access [Mandatory]:
 LAN internet connection - RECOMMENDED
 Wireless Internet connection
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
GUIDEBOOK
Technical Partners
Environmental
lighting:
for
1.
Are there installed lights directly above the projection area?
2.
If there are lights installed directly above the projection area, are they controllable and independent of the overall
room’s lighting controls?
Yes
Yes
No
No
3.
If the above answer is no, can those lights be canceled or turned off?
Yes
4.
Is there a window or a lightened area next to the projection area?
5.
If the above answer is Yes, Can this window be shaded using curtains or labels?
6.
Is there direct air conditioning exit next to the designated installation area?
No
Yes
No
Yes
Yes
No
No
Electricity:
1.
Is there a single socket (110-240v) available in proximity to the installation area?
2.
Is the main power system stable in the location?
3.
If the above answer is not, a UPS is mandatory. Is there a UPS system installed? (unit power consumption is
approx. 350W/10 Amp).
Yes
Yes
Yes
No
No
No
Attach the following photos:
Open ceiling view – designated mounting location, including real and false ceiling
Designated surface for projection (Floor / Table / Wall).
General ambient photo – to evaluate location and environmental conditions.
Comments / questions that may affect the success of the installation:
Technician Confirmation:
By signing this document, you are approving that all the below was tested and confirmed by you, as an integral
step of preparation towards unit installation.
____________________
Company name
_____________________
Technician Name
__________________
Signature
_________________
Date
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Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
Annex C: Installation Report (To be filled by Installer)
Mark with ““
_____________ ____________ ______________ ________________________________ _____________
Client
Country (state)
City
Address
Phone number
1.
Installation process:
S/N of EyePlay unit (EP2015XX-XX): _________________ Installation duration (Hours): _______________
Mounted to:
□ Concrete
□ Wood
□ Steel
□ Other:
Anchoring:
□ Pole
□ Chains
□ Other:
 The system is safely and securely mounted in its position and according to the local safety demands and regulations.
2.
Adjustment and configuration:
 Image size is set to maximal possible size. Specify projection size: _________________________
 Surrounding lights were removed or dimmed and image quality is good.
 Applications: Confirm playlist with applications is chosen.
 Make sure the system is connected to the internet. If not, specify estimated date to be connected: __________
 Set projector scheduler with the client according to required operation time.
 Confirm daily reboot time is set to 01:00 and set to run on computer startup.
 Unit has been entered to the partner’s shared database. Team Viewer ID: ____________________
3.
Training:
 Explain about optimal unit operation conditions: Air-conditioned room, Dark environment, Permanent current.
 Provide Quick Reference Guide to the client (provided physically with each unit).
 Table units:
o Menu controllers (games selection, muting, switching projection ON and OFF)
o keyboard Volume controls.
 Floor units:
o Basic operation of EyeClick Admin (Playlist, Projector Scheduler and Event Mode).
o keyboard shortcuts (when the games are playing):
 Control & Q (Quit application and return to EyeClick Admin)
 Control & P (Switch the projector ON and OFF)
 Arrow Down & Up (move manually between games in playlist)
 Volume controls
4.
Confirmation:
 Customer has confirmed they understand how to operate the system and has no further questions.
 The customer was given EyeClick’s Support contact: http://eyeclick.com/help/ and the contact details of the
local technical partner and Global support number: +442071930747 or 1-888-864-1730 (US only)
5.
Attached Images:
 Mounting elements (including above false ceiling).
 Ceiling view (Including unit from below and service hatch).
 Projected Image (capture entire floor area / table)
6.
Open issues:
Technician Confirmation:
_________________________
Company (Tech partner)
_______________________ __________________ _________________
Technician Name
Date
Signature
38
Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
GUIDEBOOK
Technical Partners
for
Annex D: Client Acceptance Form (To be filled by client)
Mark with ““
This form’s purpose is to ensure that the items below have been delivered, installed and are functioning as
required.
Please mark in the designated checkbox, if you agree with the following statements:

EyeClick system has been delivered and installed in good operational and functioning condition.

The system is safely and securely mounted in its position and according to the local safety demands /
regulations.

The projection area is as expected. The image quality is acceptable.

The System Scheduler has been configured to start and turn off at designated times in accordance the
owner/manager’s preferences.

On-site training has been provided and completed by the installer.

I have received a user guide and fully aware of all required functions in order to properly operate the unit.
 Relevant contact details of local technical support provider and/or EyeClick support have been passed to me.
EyeClick’s Global Support contact: http://eyeclick.com/help/ | Global support number: +442071930747
or 1-888-864-1730 (US only)
If any of the items above are not complete, please elaborate below:
________________________________
________________________________________
________________________________
________________________________________
Client’s Confirmation:
I hereby confirm delivery, installation and training has been completed to my satisfaction.
I am aware that any change(s) made to the hardware and/or the system’s settings and any change in the
environmental conditions, not coordinated with and pre-approved by EyeClick will automatically void the system’s
warranty.
_____________
Company
_____________
Name
____________ ______________ ___________________________________
Country (state)
City
Address
________________
Signature
_______________________
Email
_____________
Phone number
___________________
Date
39
Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents
Annex E: Technical on-site service report (To be filled by technician)
Note: Technician will arrive to each on-site visit with a kit of spare items
Site Information
Client: _______________________ Location: _____________________ Date of visit: ________________________
Visit Authorized by (EyeClick member): _________________________ EyeClick Case #: ______________________
S/N of EyePlay unit (EP2015XX-XX): ___________________
Case description: _____________________________
Performed actions (mark with ““):

Configuration (specify): Applications | Sound | Scheduler | Projection and Zones Calibration | Other
o Details: ________________________________________________________________________

Hardware replacement (specify): Bulb | Projector | PC | Camera | Amplifier | Speakers | Cables | Other
o Details: ______________________________________________________________________________
o Damaged Model:_________________________________ S/N: _________________________________
o Replacement Model:______________________________ S/N: _________________________________


Damaged projectors and PCs shall be sent to Local service provider after consulting with EyeClick.
Use projector / PC mounting bracket if required for different models.
General maintenance (to be performed on each visit):
 Remove projector, clean inlet and outlet (use compressed air if available), wipe external casing and lens.
 General cleaning: use dry rag to clean mirror surface and unit’s internal components.
 Verify interactivity and zones calibration, adjust if needed.
 Verify internet connectivity (if available, make sure wired LAN is connected and active).
 Info: TV ID: __________ EyeClick admin version: __________ Lamp usage: ___________
Current case status
□ Case resolved □ Case pending.
Comments: _____________________________________________________
Submit support cases at: www.eyeclick.com/help | Global support number: +442071930747
Online Guidebook: www.eyeclick.com/Guidebook/ | Knowledgebase: http://www.eyeclick.com/knowledgebase
Technician Confirmation:
_________________________
Company (Tech partner)
_______________________ __________________ _________________
Technician Name
Date
Signature
Client’s Authorization
_____________
Company
_____________
Name
____________ ______________ ___________________________________
Country (state)
City
Address
________________
Signature
_______________________
Email
_____________
Phone number
___________________
Date
40
Guidebook for Technical Partners - All rights reserved, EyeClick Ltd
Ver 1.04 – August 6, 2015
Contents