For better
mental health
Solent Mind
Registered Office:
54 Henstead Road
Southampton
SO15 2DD
T: 023 8033 4977
F: 023 8020 8902
E: [email protected]
W: www.solentmind.org.uk
Registered Charity
Number: 1081116
Registered with Limited liability
in England and Wales Number: 4004500
Solent Mind
Solent Mind
front cover artwork
For better
mental health
Annual Report
2009/10
“
I get a lot out of the social clubs
and I need the
balance that they provide.
“
Contents
Solent Mind Annual Report 2009/10
Chair’s introduction: Beth Taylor
4-5
Mind in 2009/10 6-7
Recovering health through money advice
8
Volunteers
8
Supporting recovery through horticulture, physical health and in prison
9
Supporting people at home
10-11
Starting the journey to recovery: Social Inclusion in Solent Mind
12
Promoting mental health in new communities
13
Advocacy: increasingly specialised and diverse
14
Personalisation
15
Moving to employment through vocational advice
16
Psychological therapies: future plans
17
Summarised Financial Statements 18
Services and contacts
21
Directors / trustees
22
3
Chair’s introduction:
Beth Taylor
Looking back over the past year has been an
opportunity to reflect on the impact of change
on Solent Mind and on the people who run it
and the service users we work with.
Change
brings uncertainty and loss, but also provides the
possibilities of new and, hopefully, better services
and outcomes for our service users.
Uncertainty, for example, has continued to be a
feature of the roll out of the Personalisation agenda
in our area of operation. The potential for developing
a wider range of services to meet individual needs
is welcome but the how and when have yet to be
finally resolved. Anxiety about these unknowns
affects us all, service users, staff and trustees alike.
Solent Mind is aware that this can be particularly
4
unsettling for service users who need to have a
regular structure around them. This year we have
built in as much continuity as possible while we all
prepare for the changeover.
Loss marked many people’s feelings when the
funding for our Time to Change project came to an
end. The contribution it had made to reducing the
stigma of a mental health diagnosis and to improving
the mental and physical health of the participants
was something we celebrated. The impact of this
project will be felt into the future as we incorporate
the learning from it into our ways of working.
Opportunity through the tendering process has
meant that in the future we will be working with a
wider range of people. We are now responsible
“Looking forward yet more
change is on the way...”
for floating support services across a wider client
group in Southampton. We are also developing, in
partnership with Hampshire Partnership Trust, the
IAPT services for the southern part of Hampshire.
These provide an opportunity to deliver focussed
support and help to anyone who is suffering from
mental distress. In taking on this work we have
signalled our continued move towards a wellbeing
approach.
Looking forward yet more change is on the way. The
shake-up of health structures will mean developing
ways of working with new commissioners who will
be more focussed on local needs.
The major
spending cuts which are planned by the coalition
government mean real concern for their impact
Get talking Anti Stigma event in July
on social care. The importance of Solent Mind’s
excellent leadership, sound financial management
and strong, committed staff team is more relevant
than ever. We are also building an active service
user forum which will help shape our future direction.
The way ahead may still be uncertain but we have a
strong platform on which to develop.
Beth Taylor
5
Solent Mind in 2009/10
During the year we:
• Raised the profile of mental health through our
Community Wellbeing service, part of the national
Time to Change programme, which provided
valuable wellbeing services linking physical and
mental health, and mixing people with and without
mental health problems.
• Completed the consultancy for Southampton’s
Supporting People team, concluding that the
potential for introducing personalised services into
housing-related services was huge. We continued
to explore with staff how we needed to adapt to the
challenges of personalisation.
6
• Won the tender to provide Floating Support
services in Southampton, a much larger contract
than previously, with a significant element of the
funding to be offered as personalised budgets.
• Won the tender for Low Intensity Services for 5
localities in Hampshire under the Improving Access
to Psychological Therapies programme (IAPT)
targeting people with mild to moderate depression and anxiety.
• Established Employment Advisers to work
within Portsmouth and Southampton’s new
IAPT services.
“
I look forward very much to P’s visits.
Besides being an entertaining person she is wise
in the helpful manner she advises me
“
• Negotiated a collaborative agreement with
the 4 other Local Mind Associations in Hampshire
and Portsmouth Mind committing us to share
information and plans, and consider partnerships
in relation to future bids.
• Began the implementation of our 5 year
Organisational Business Plan, including
Operational Strategies which describe our
response to the challenges and opportunities we
face across the organisation.
• Employed a Human Resourses Manager for
the first time, designed to help us manage our
most essential resource - our staff and volunteers.
• Continued to outperform budgets in an
increasingly difficult economic climate.
(See financial statements on page 18-20)
• Began providing financial management
services to a local children’s charity.
7
Recovering mental health
through Money Advice
Solent Mind Money Advice service was a finalist in June 2010
in the Institute of Money Advisers’ “Money Adviser of the Year” awards.
There is a growing body of
evidence that regaining control
over your finances is a crucial part
of recovering your mental health.
Money Advice, set up with Lottery
funding in 2007 in Southampton,
supports people who are otherwise
unable to access advice and benefits
services because of their severe and
enduring mental health issues.
We help them open a basic bank
account, identify and negotiate with
creditors, and work with them on an
income and expenditure statement
to help them budget.
148 people used the service in
2009/10, 78% see their psychiatrist
less often and 100% report improved
mental health.
We also promote their independence
8
giving them a self help toolkit to
maintain their money management
skills into the future.
People reported a whole range of
improvements in their wellbeing –
eating better, more confident, more
independent, better negotiation
skills, and better able to stand up to
people who would take advantage
of them. One Mum successfully
negotiated home schooling for her
child, for which she had been asking
for years.
40
Volunteers
Solent Mind about 40 volunteers
alongside 200 staff.
They
are
an
indispensable
resource particularly as Appropriate
Adults, but also assisting in Social
Groups and at Mayfield
(our
horticultural therapy subsidiary), at
our head office, and as Trustees /
Directors. In total we estimate that
Solent Mind volunteers provided
about 4,000 hours of service in
2009/10.
Volunteers at the Eco Health Project, Avon Tyrell
Supporting recovery through Horticulture,
Physical Health and in Prison
Mayfield Nurseries, in its first
full year as a subsidiary of
Solent Mind, continue to attract
a ‘growing’ number of regular
shoppers who know they will be
able to buy high quality, organically
grown plants and shrubs and want
to support a great cause. In an
average weekend day in spring
150 customers will spend about
£20 each. More important, 40
members experienced being part
of a working nursery, engaging
with staff, customers, colleagues
as well as plants.
Our Social Worker in Winchester
Prison supports 20 people
released into the community and
has a regular caseload of 10- 20
within the prison.
Community Wellbeing, part of
Time to Change, our anti stigma
campaign, touched on the lives of
over 1000 people in a series of high
profile events. We created a lounge
complete with sofa and lampshade
outside Southampton’s Bargate
and invited people to talk about
mental health; we staged walks
through the centre of Southampton
promoting getting fit; and our
wellbeing event on Southampton
Common – planned jointly with
Hampshire Partnership Foundation
Trust - attracted the Mayor of
Southampton and local MP’s.
Time to change
9
Supporting People at home:
Promoting independence
Community Support, with a staff team of 42, continues to lead the way
in delivering high quality practical and emotional support to older people
with dementia and other mental health issues. We plan to broaden what
we offer to enable people to receive personal care from us too. This
service is registered with the Care Quality Commission and receives a
2 star rating – the highest we can achieve until we have personal care
on offer.
Our Floating Support service (for working age adults) and Community
Support worked with 472 people during the year.
Southampton’s Supporting People Strategy in 2009 rightly emphasised
a shift away from residential and towards more flexible, community
based services designed to promote peoples’ independence. Alongside
this, our Supporting People/Individual Budgets research, which
demonstrated the success of individual budgets in housing and floating
support settings, meant we were well placed to re-tender for the new,
much larger Floating Support service. We won the tender, and the new
service started in August 2010.
10
‘Without R and M’s support visits Dad would not have anything to look forward
to during the week. He loves their weekly visit and on behalf of my
family we will be forever in their debt. Brilliant help and so kind.’
“You have some helpful and inspirational people within your organisation”
“I look forward very much to P’s visits. Besides being an entertaining person
she is wise in the helpful manner she advises me”
11
Starting the journey to recovery:
Social Inclusion in Solent mind
578 adults accessed the Social Inclusion services
in 2009/10. Our Resource Centres (in Hythe,
Winchester and at the Café Club in central
Southampton) and Social Groups are designed to
offer a range of activities in safe setting. It is often
the social support that people value as they begin
their recovery journey. Throughout the year and
on into 2010 we are working with commissioners
to modernise Southampton day services. This is a
huge challenge which will take time and care, and
we share a commitment to make sure that no one
is forgotten.
“Before the social clubs I had nowhere to go. I was bullied at work and became ill …
At the social clubs I meet people (and) I feel safe there”
“Before I joined Mind social clubs I spent most of the time in bed alone. I was totally isolated. My care
coordinator arranged for me to attend the women’s group …… the staff and members made me feel welcome and included me in various activities. I have gradually gained confidence and started to
make friends”
“I get a lot out of the social clubs and I need the balance that they provide. I can cope with being alone
when I know I will have something to look forward to in a few days time. Mind … provide a safe
environment as everyone has different psychiatric problems and this is understood by the (staff)
and members alike. I feel at ease in the clubs and, if I need to talk about anything, I can.”
“Attending the literacy group (partnership with Barton Peverell College) has enabled me to gain
a qualification for the first time in my life, and improve my confidence”
12
Promoting Mental Health
in New Communities
2009/10 was the final year of the Government’s
Delivering Race Equality programme. Solent Mind
has won accolades in the past for our Community
Development Worker production of mental health CD’s
in different languages – Farsi, Pashtun, Kurdish, Somali,
and French - and for our promotion of mental health
to black and minority communities through local radio.
This year we took our promotional role one step further
by developing educational materials for use in a wide
range of community settings. This enabled 150 people to
paricipate in informal mental health classes at home, in
community buildings and in colleges.
13
Advocacy
– increasingly specialised and diverse
Over 2000 people used our
advocacy services during 2009/10.
Advocacy has become more
specialised over the last few years,
and Solent Mind employs people
in all of these roles:
• Appropriate Adults: support vulnerable people in Police custody
• General mental health advocacy: supports people to speak up for themselves
• Independent Mental Health Act Advocacy: supports those detained under the Mental Health Act to speak up for themselves
• Independent Mental Capacity Advocacy: supports those deemed to be without the “capacity” to speak up for themselves
• Deprivation of Liberty Safeguards Representation: protects those without capacity from
arbitrary deprivation of liberty
With these specialist role comes specialist training and qualifications.
Solent Mind advocates are in the
process of attaining the National
Advocacy Qualification (NVQ 3 and 4),
ensuring we have the most up-to-date
understanding of complex legalities
and emerging best practice.
Our partnership with colleagues in
Havant and East Hampshire Mind
also enables us to deliver mental
health advocacy across East as well
as West Hampshire.
“A very professional service. Many thanks”
“.. well informed, courteous, polite ... I was treated with kindness and compassion”
14
Personalisation
“We do not underestimate the
impact on individuals....
”
Our Floating Support / Individualised
Budgets project demonstrated the
application of personalisation for
Supporting People, but set out the
need for intensive individual and
group support, especially early
on, to help people understand and
begin to trust the systems and the
choices available.
The same principles apply to our
Broker, working in Southampton
with older people, where a huge
amount of preparatory work has
now been done in advance of the
introduction of the new systems,
in order
to help people on
individualised budgets make good
decisions. Inevitably the take up of
individual budgets amongst older
people with mental health problems
has been slower than with other
groups, but their entitlement to
their budget and the necessary
support is essential. Meanwhile
Personalisation is one of the
principles that is underpinning our
management of the changes to our
Southampton day services. We
do not underestimate the impact
on individuals as their services
and the systems that fund them
are redesigned. Our absolute
commitment is to play our part
in managing the changes with
maximum care, so that everyone’s
circumstances
are
properly
assessed and planned for.
15
Moving to Employment
through Vocational Advice
910 people with serious and enduring mental health
issues accessed our Vocational Advice services in
Hampshire and Portsmouth during the year. These
are evidence-based services, with tight criteria for
the Vocational Advice role which is exclusively
employment-focussed. This usually involves working
intensively over a long period of time with people, so
may focus initially on training and voluntary work.
Satisfaction rates are really high, with 96% of people
saying they were very satisfied with their service.
Sam Goold, one of our Vocational Advisers who has
also used mental health services, writes:
16
“I have first hand experience of losing my
job through illness, coming to terms with a
diagnosis and beginning the journey of recovery.
For me this involved volunteering, education
and employment. I may be the only person to
have been sectioned and gone on to work for a
member of Parliament!”
The new psychological therapy services being
developed across the country in primary care also
have a vocational element, and we were delighted
to be asked to manage Employment Advisers in
Southampton and Portsmouth. 4 new Employment
Advisers are taking up post in 2010 as integral
members of the new psychological therapies
services.
“Improving Access to Psychological Therapies”
Psychological Therapies:
Future plans
Solent Mind is best known for its
work for people with serious and
enduring mental health issues.
But for some time we have wanted
to extend our work to people who
go to their GP’s for help with,
for example, mild to moderate
depression or anxiety. So we set
out to gain experience by, amongst
other things, piloting our vocational
advice work in primary care
settings, promoting mental health
amongst minority communities,
and researching the practicalities
of offering computerised therapy.
As a result of this experience, plus
our track record of delivering high
quality mental health services, we
successfully tendered to provide
the low intensity part of Hampshire’s
first
“Improving
Access
to
Psychological Therapies” service,
to be rolled out during 2010/11. This
will be a significant development
for Solent Mind, employing a
new staff team of 40 and offering
practical, evidence-based support
to thousands of people across
southern Hampshire.
Look out for
“I talk,” as the new
service is developed ......
17
Statement of Financial Activites
For the year to 31st March 2010
Incoming Resources
Incoming resources from generated funds:
Voluntary income
Activities for generating funds
Investment income
Total incoming resources from generated funds
Unrestricted
Funds
Restricted
Funds
Permanent
Funds
2010
Total
2009
Total
£
£
£
£
£
18,444
-
-
18,444
42,848
108,876
-
-
108,876
14,423
9,417
-
-
9,417
32,772
136,737
-
-
136,737
90,043
688,645
-
-
688,645
683,153
Incoming resources from charitable activities:
Employment and Training
Older Persons and Advocacy
1,003,873
115,364
1,119,237
999,499
Social Inclusion
662,346
66,358
-
728,704
919,238
Other Charitable activities
177,811
-
-
177,811
61,755
Total incoming resources from charitable activities
2,532,675
181,722
-
2,714,397
2,663,645
Total incoming resources
2,669.412
181,722
-
2,851,134
2,753,688
Resources Expended
Costs of generating funds:
Fundraising activities and other costs
104,486
2,145
-
106,631
12,173
Total resourses expended on generating funds
104,486
2,145
-
106,631
12,173
Charitable activities:
Employment and Training
560,812
115,364
-
676,176
665,563
1,060,796
40
-
1,060,836
943,964
Social Inclusion
597,481
68,294
8,460
674,235
888,521
Other charitable activities
288,985
-
-
288,985
127,083
2,508,074
183,698
8460
2,700,232
2,625,131
Older Persons and Advocacy
Total resources expended on charitable activities
18
Statement of Financial Activites
Unrestricted
Funds
Restricted
Funds
Permanent
Endowment
Funds
2010
Total
2009
Total
Governance costs
26,361
--
--
26,361
19,296
Total resourses expended on governance
26,361
-
-
26,361
19,296
2,638,921
185,843
8,460
2,833,224
2,656,600
30,491
(4,121)
(8,460)
17,910
97,088
-
-
-
-
-
--
-
--
--
--
For The Year To 31st March 2010
Total resourses expended
Net incoming resources before transfers
Transfer between funds
Gains and losses on revaluations of fixed assets
for the Charity’s own use
Net movment in funds
30,491
(4,121)
(8,460)
17,910
97,088
Fund balances at 1st April 2009 As restated
1,041,486
110,697
564,537
1,716,720
1,619,632
FUND BALANCES AT 31st MARCH 2010
1,071,977
106,576
556,077
1,734,630
1,716,720
All incoming resources and resources arise from continuing activities.
The full financial statements have been audited by Sheen Stickland LLP, and a unqualified audit opinion given.
The full financial statements can be viewed at our registered office.
19
Balance Sheet
As at 31st March 2010
FIXED ASSETS
2010
Group
2009
Group
2010
Charity
2009
Charity
860,351
892,089
832,398
892,089
£
£
£
£
CURRENT ASSETS
Stock
Debtors and Prepayments
Cash at Bank and in Hand
38,494
25,545
-
25,545
288,378
383,411
898,8297,800
383,411
926,292
947,825
898,515
947,825
1,253,164
1,356,781
1,196,315
1,356,781
247,023
288,818
238,360
288,818
LIABILITIES: Amounts falling due within one year
Creditors and Accruals
Deferred Income
48,595
158,504
23,595
158,504
957,546
909,459
934,360
909,459
1,817,897
1,801,548
1,766,758
1,801,548
83,267
84,828
83,267
84,828
1,734,630
1,716,720
1,683,491
1,716,720
PERMANENT ENDOWMENT
556,077
564,537
556,077
564,537
RESTRICTED
106,576
110,697
79,595
110,697
Designated reserves
784,392
771,140
760,234
771,140
General Infrasture reserve
239,985
217,546
239,985
217,546
47,600
52,800
47,600
52,800
1,734,630
1,716,720
1,683,491
1,716,720
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT LIABILITIES
LIABILITIES: Amounts falling due after more than one year
Deferred Income
TOTAL NET ASSETS
FUNDS
UNRESTRICTED
Revaluation reserve
TOTAL FUNDS
20
Services and contacts
Chief Executive’s Office:
Richard Barritt
023 8020 8901 (PA direct line)
[email protected] Business Development and
Communications:
Mary Wishart
023 8020 8946
[email protected]
Advocacy and Home Based Support:
Michelle Curtice
023 8020 8945
[email protected]
Employment:
Elizabeth White Ripley
023 8020 8943
[email protected]
Finance and IT: Neil Nevans 023 8020 8930
[email protected] Human Resources:
Debbie Prince
023 8020 8941
[email protected]
Italk (IAPT Services):
Di Kitson
023 8038 3920
[email protected]
Social Inclusion:
Glenda Munoz-Cano
023 8022 2394
[email protected]
21
Solent Mind
Company number: 4004500
Charity Registered
Number: 1081116
Registered Office:
Directors of the Company
during the year ended 31st March 2010
Beth Taylor (Chair) Robert Clark (Vice Chair) Dr Mich Page Helen Dabell
Ros Cassy Dr Ruth Pullen Dr Paul Courtney
54 Henstead Road
Southampton
SO15 2DD
Telephone: 023 8033 4977
Fax: 023 8020 8902
E mail: [email protected]
www.solentmind.org.uk
22
Auditors:
Sheen Stickland, 7 East Pallant
Chichester, West Sussex, PO19 1TR
Bankers:
Unity Trust Bank, 9 Brindleyplace
Birmingham, B1 2HB
Solicitors:
Bernard Chill and Axtell,
24 The Avenue,
Southampton, SO17 1XL
Blake Lapthorn,
Harbour Court,
Compass Road, North Harbour
Portsmouth, PO6 4ST