AMENIT Y GUIDE
Main Campus | Fairview Hospital | Hillcrest Hospital | Children’s Hospital for Rehabilitation
Dear Parents and Guardians,
As Physician-in-Chief of Cleveland Clinic Children’s, and as a father,
I hold a steadfast commitment to our team’s “Patients First” focus.
I have been where you are, fearful about my child’s medical situation
and desperately hopeful for the best outcome. My promise to you
is that every pediatric caregiver on our team recognizes parents’
anxieties and concerns. We work tirelessly so you have the peace of
mind in knowing your child is in the best hands possible.
Putting your child and family first is our guiding light, our beacon
by which everyone at Cleveland Clinic Children’s delivers care.
Our team considers ourselves as your partner in caring for your child.
We are here to help you navigate through this very difficult medical
challenge. This guide serves as a resource, providing answers to
many of your hospital-stay questions so you can focus solely on
supporting your child.
Thank you for trusting our doctors, nurses and therapists to care for
your child. I welcome any feedback you may have on improving our
care. I also encourage you to recognize the caregivers providing your
child with world-class care and to share your interest if you wish to
become more involved with Cleveland Clinic Children’s.
Sincerely,
Giovanni Piedimonte, MD
Chairman, Cleveland Clinic Pediatric Institute
Physician-in-Chief, Cleveland Clinic Children’s
President, Cleveland Clinic Children’s Hospital for Rehabilitation
MAIN CAMPUS
HILLCREST HOSPITAL
Important Numbers : Finding Your Way
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Important Numbers : Finding Your Way
24
Travel, Transportation & Parking
4
Travel, Transportation & Parking
25
Accommodations & Services
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Accommodations & Services
26
Amenities & Dining
13
Amenities & Dining
28
Welcome to Cleveland
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Welcome to Mayfield Heights
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FAIRVIEW HOSPITAL
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CHILDREN’S HOSPITAL FOR REHABILITATION
Important Numbers : Finding Your Way
18
Important Numbers
30
Travel, Transportation & Parking
19
Finding Your Way
31
Accommodations & Services
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Accommodations & Services
32
Amenities & Dining
22
Amenities & Dining
33
Welcome to Cleveland
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Welcome to Cleveland
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Welcome to Main Campus
Important Numbers
Main Number: 216.444.2200
Admitting & Registration Desk: 216.444.2029
Administrative Services Center & Lost and Found: 216.444.2253
Campus Shuttle: 216.444.8484
Concierge: 216.636.1288
Care Management: 216.444.6552
Emergency Department Registration: 216.445.4500
Hospitality: 216.455.0606
Ombudsman: 216.444.2544
Pastoral Care: 216.444.2518
Patient Information: 216.444.2000
Security: 216.444.2250
Social Services: 216.444.6552
Vehicle Assistance Program: 216.444.2255
Volunteers: 216.445.6986
Website: clevelandclinic.org
Finding Your Way
Greeters
Can’t find what you are looking for? Lost? Look for a Red Coat. Our Red Coat caregivers are here to
help you and answer your questions. Also, feel free to ask anyone wearing a Cleveland Clinic ID
badge for information.
Information Desks
Information desks can be found in the lobby of the Crile Building (A); at the east end of the Main
Skyway; inside the entrance to the Miller Family Pavilion (J), in the M Lobby, and in the Cole Eye lobby (i).
Virtual Information Guide Kiosk
The Virtual Information Guide Kiosk helps patients and visitors find their way, plan their day and
enhance their stay while at Cleveland Clinic. Marie is the virtual personality that greets users at
the kiosk and provides maps to find appointment desks, hospital rooms, shops and dining, and
other guest services. Virtual Information Guides are located in the Surgical Center Building (P),
Parking 2 third-floor vestibule, Emergency Department (E) lobby, Taussig Cancer Center
(R), and the JJ Tunnel connecting Parking 1 to the Miller Family Pavilion (J).
A comprehensive interactive map of Cleveland Clinic is available online. Access interactive maps,
driving and walking directions, virtual tours and more at clevelandclinic.org/maps.
Building/Desk Naming
Each major building at Cleveland Clinic is designated with a letter. Signs throughout the buildings
will help guide you.
Main Campus
Interactive Map
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Travel, Transportation & Parking
On-Campus Shuttle Bus
A free shuttle bus provides on-campus transportation. The bus stops in front
of the Crile Building (A), Sydell and Arnold Miller Family Pavilion (J), Taussig Cancer Institute (R),
all on-campus hotels and other main locations across campus every 15 minutes.
Phone: 216.444.8484
Hours: 6 a.m.-7 p.m. Monday-Friday;
7 a.m.-9 p.m. Saturday, Sunday and Holidays
Look for the Blue, Green and White Lines.
Taxis & Limousines
Need a taxi or limo? A Cleveland Clinic Red Coat can get you one.
Phone: 216.445.3114
Location: Front Desk, Miller Family Pavilion (J)
Hours: 6 a.m.-9 p.m. Monday-Friday, 8 a.m.-9 p.m. Saturday-Sunday
Hospitality Shuttle
Cleveland Clinic offers a free shuttle service for patients and their families
to University Circle, Cleveland’s cultural hub, which is minutes away from
Cleveland Clinic’s main campus. It also picks up from all three on-campus hotels.
Shuttles can take you to:
• Cleveland Museum of Art
• Cleveland Museum of Natural History
• Cleveland Botanical Garden
• Western Reserve Historical Society
Phone: 216.444.8484
Hours: Tuesday-Friday, on-call. Saturday and Sunday, noon-4 p.m.
Shuttle leaves from the Miller Family Pavilion (J) main entrance seven days a week at 10:15 a.m.,
12:15 p.m., 2:15 p.m. and 4:15 p.m.
Travel Bureau
American Express One is a full-service travel bureau that offers airline, local lodging,
car rental reservation and vacation planning services.
Phone: 216.444.2564
Toll-free: 800.955.6111, after hours
Location: Surgery Center (P), Eighth Floor
Hours: 8 a.m.-4:30 p.m. Monday-Friday
Security
If you have questions or concerns about safety while visiting patients, day or night,
please contact the Cleveland Clinic Police Department.
Phone: 216.444.2250, extension 42250
Hours: Security officers are available 24 hours a day to escort you.
Self-Parking
Patients, family members and visitors are welcome to self-park at the following locations,
all of which are open 24 hours a day.
Parking 1 Garage
Location: E. 93rd Street between Euclid and Chester avenues
Parking 2 Garage
Location: E. 100th Street and Carnegie Avenue
Parking 4 Garage
Location: E. 90th Street between Euclid and Carnegie avenues
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Self-Parking
Surface lots are located at Emergency Services off Cedar Avenue, Mellen Center off 89th Street
and Cole Eye Institute off 105th Street.
Self-Park Rates:
Less than 1 hour: $0
3-4 hours: $8
1-2 hours: $4
Over 4 hours: $10
2-3 hours: $6
Self-Park Discount Coupons
If you expect to make frequent visits to main campus, discounted parking passes are available,
which permit in-and-out access to any self-park facility, but are not valid for valet service.
Passes can be purchased with cash or credit cards at any valet podium.
Vehicle Assistance Program
Parking Services provides 24/7 vehicle assistance, including jump-starts, tire changes
and location assistance.
Phone: 216.444.2255
Valet Parking
Main Entrance Valet (Miller Pavilion)
Location: E. 93rd Street and Euclid Avenue
Access to: J, M, S, H and T buildings, shopping and dining
Hours: 24 hours Monday-Friday; 8 a.m.-4 p.m. Saturday-Sunday*
Glickman Valet
Location: E. 96th Street between Euclid and Carnegie avenues
Access to: Q, G and H Buildings, shopping and dining
Hours: 6 a.m.-6 p.m.*
Taussig Valet
Location: E. 90th Street and Euclid Avenue
Access to: R Building
Hours: 6 a.m.-6 p.m.*
Crile Valet
Location: E. 100th Street between Euclid and Carnegie avenues
Access to: A Building, dining
Hours: 6 a.m.-6 p.m.*
Cole Eye Institute Valet
Location: Entrance off E. 105th Street near the corner of Euclid Avenue
Access to: i Building
Hours: 6 a.m.-6 p.m.*
Emergency Department Valet
Location: Entrance at Cedar and E. 93rd Street
Hours: 6 a.m.-6 p.m.*
*To retrieve a valet-parked vehicle after hours, please call 216.636.6079.
Valet Parking Rates
Rate: $12
Senior Discount Rate: $10
Golden Buckeye, AARP, Senior Circle and Healthwise Connection are honored.
Main Campus
Emergency Center Valet
Location: Entrance off E. 89th Street near corner of Euclid Avenue
Access to: U Building
Hours: 7 a.m.-5 p.m.
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Accommodations & Services
On-Campus Hotels
There are two hotel options located on the Cleveland Clinic campus with bus shuttle service. Call
216.707.4300 or toll-free 877.707.8999 for reservations.
The InterContinental Hotel & Bank of America Conference Center: 216.707.4100
The InterContinental Hotel & Bank of America Conference Center is connected to Cleveland Clinic’s
main campus via a walkway.
Location: 9801 Carnegie Avenue
Reservations Only: 877.707.8999
.2 miles from the hospital
The InterContinental Suites Hotel: 216.707.4300
The InterContinental Suites Hotel, the region’s only “wellness-focused” hotel, is located next to
Cleveland Clinic’s main campus. Free transportation to Cleveland Clinic is provided.
Location: 880 Euclid Avenue
Reservations only: 877.707.8999
.9 miles from the hospital
To make online reservations at the Cleveland Clinic Patient Rate for any of the three on-campus
hotels, visit hotelsclevelandclinic.com.
Ronald McDonald House
Ronald McDonald House provides a room for families of children 21 years of age or younger who
are receiving inpatient or outpatient treatment at any Cleveland area medical center. There are 37
rooms available on a first-come, first-served basis. Requests for rooms may be made by calling
Ronald McDonald House at 216.229.5758 between 2 p.m.-9 p.m. (ET) on the day before your
planned arrival. Ronald McDonald House of Cleveland requests a donation of $20 per night per
family. If the fee presents a hardship for a family, it may be reduced or deferred. Bus shuttle service
is available from Ronald McDonald House to Cleveland Clinic.
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Off-Campus Hotels
Cleveland area accommodations:
Americas Best Value Inn & Suites: 216.524.3600
Special rates for Cleveland Clinic patients and families
5555 Brecksville Road, Independence
8.8 miles from the hospital
Candlewood Suites: 440.716.0584
Special rates for Cleveland Clinic patients and families,
free shuttle to main campus
24741 Country Club Blvd.
18 miles from the hospital
Comfort Inn: 216.861.0001
Special rates for Cleveland Clinic patients and families,
free shuttle to Main Campus hourly, free parking, free breakfast
1800 Euclid Avenue, Cleveland
2.5 miles from the hospital
Cleveland Marriott Downtown: 216.696.9200
127 Public Square, Cleveland
4.6 miles from the hospital
DoubleTree by Hilton: 216.445.1260
10660 Carnegie Avenue, Cleveland
.3 miles from the hospital
Embassy Suites Hotel Cleveland: 216.523.8000
1701 E. 12th Street, Cleveland
4 miles from the hospital
Renaissance Cleveland Hotel: 216.696.5600
24 Public Square, Cleveland
4.7 miles from the hospital
The Ritz-Carlton, Cleveland: 216.623.1300
1515 W. 3rd Street, Cleveland
4.8 miles from the hospital
Wyndham Cleveland at Playhouse Square Hotel: 800.996.3426
1260 Euclid Avenue, Cleveland
4.1 miles from the hospital
Concierge
Do you have a question about anything? The Cleveland Clinic Concierge Desk will be happy to help!
Please call or visit the Concierge Desk if you would like information on places of interest, where to
stay, directions, places to eat, travel, transportation, sightseeing locations or anything else.
Main Campus
Phone: 216.636.1288
Location: Lobby, Miller Family Pavilion (J)
Hours: 9 a.m.-5 p.m. Monday-Friday
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Healing Services
The Healing Services Team is an interdisciplinary team that offers personalized Holistic Care support
to patients and visitors with activities such as light 10-minute massage, Reiki, aromatherapy for
personal use and emotional/spiritual support. These activities are free of charge and available at
scheduled times in the P20 Relaxation Suite, the Miller Rooftop Pavilion (J) and in patients’ rooms
by asking nursing staff to put in orders for referrals.
For more information please contact the Healing Services line at:
216.445.9543
Centering Prayer/Meditation
Location: Meditation Chapel (Q) 1st floor
Hours: 3-4 p.m. Wednesday
Chair Massage & Reiki
Location: Miller Rooftop Pavilion (J)
Hours: 2 -3 p.m. Monday, Wednesday and Friday
Labyrinth, Spiritual Support & Reiki
Location: Miller Rooftop Pavilion (J)
Hours: 2:30 -3:30 p.m. Tuesday and Thursday
Touch Therapy
Location: Healing Services Relaxation Suite (P) 2nd floor
Hours: 10 a.m.-3 p.m. Monday-Friday
Lockers, Fax, Notary, Lost & Found
The Administrative Services Center is here to help you 24 hours a day.
• Lockers for patient possessions and valuables
• Fax machine
• Notary
• Lost and found
Phone: 216.444.2253
Location: Miller Family Pavilion (J)
Patient and Family Health & Education Center
Learn more about your health at the William E. Harris Patient and Family Health & Education
Center, located off the Great Hall of Glickman Tower (Q) 1st floor. Resources include:
• Public computers to do your own research and access health-related websites, including MyChart, CaringBridge and theStatus.com
• Easy-to-understand health information
• Health Educators available to assist with personalized health searches
• Information about Cleveland Clinic resources, services and educational
opportunities
Phone: 216.444.3771
Location: Great Hall of Glickman Tower Q1-2
Hours: 8 a.m.-5 p.m. Monday-Friday
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Activate the Pediatric Medical Evaluation Team (PMET)
If you are worried about your child’s medical condition, speak to your nurse.
You may ask them to contact the physician.
If you are still concerned, you may activate the Pediatric Medical Evaluation Team (PMET) on
Cleveland Clinic main campus. These critical response teams are staffed with medical specialists
available to help your child and assist the main medical team when your child may be getting
sicker and needs to be seen right away.
To activate PMET, dial 122 on your room phone (you do not need to dial 9 first). Tell the operator:
“I need the PMET to come to Room _____.” The PMET team will arrive within 5 minutes to assess
your child. Please be prepared to tell the team about your concern. The team will talk with your
primary medical team and help make decisions to manage your child’s care.
Ronald McDonald Family Room
Ronald McDonald Family Rooms are an extension of the Ronald McDonald House of Cleveland.
A bit of home within the walls of a hospital, the Family Room is a brief respite for families to use
while remaining merely steps away from their child’s bedside.
The Cleveland Clinic Children’s Ronald McDonald Family Room is located on M3 near the Neonatology
unit. The Family Room is staffed from 9 a.m. to 9 p.m., seven days a week. Pediatric patients
without contraindications such as infections, who are accompanied by an adult, are welcome to visit
the Family Room during their stay. Amenities include: Computer(s) with internet access, light snacks
and refreshments, lounge area with TV, children’s play area, phone, two private restrooms with
showers, laundry facilities.
U.S. Postal Service
University Center Post Office: 216.791.8435
Full-service post office
Location: 1950 E. 101st Street between Euclid and Chester avenues
Hours: 8 a.m.-5 p.m. Monday-Friday
U.S. Postal Service mailboxes on Cleveland Clinic’s main campus:
Location: S Building, outside the back door leading to E. 90th Street
Location: M Building, on the wall diagonally across from the M elevators
Location: T Building, in first-floor vending machine area
Main Campus
Location: Crile Building (A), outside East Entrance
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Cleveland Clinic Laboratories
Our full-service, nationally recognized laboratories are equipped to perform testing quickly and
accurately. You’ll need to bring a valid order, less than one–year old, from a licensed physician.
Results are delivered to your physician when the test is completed.
There are several outpatient laboratories throughout main campus.
For questions about our laboratory services, please call 216.444.5755 or 800.628.6816.
Outpatient Laboratory Testing Locations and Hours:
Crile Building (A15)
7 a.m.-6 p.m. Monday and Friday
7 a.m.-7 p.m. Tuesday-Thursday
8 a.m.-12:30 p.m. Saturday
G Building (G10)
8 a.m.-5 p.m. Monday-Friday
Sydell & Arnold Miller Family Pavilion (J)
7 a.m.-6 p.m. Monday-Friday
Taussig Cancer Institute (R21)
7 a.m.-4:30 p.m. Monday-Friday
S Building (S15)
7 a.m.-6 p.m. Monday-Friday
Centers for Geriatric and Diabetes Care (X10)
8 a.m.-5 p.m. Monday-Friday
Central Processing Areas (L&LL)
24/7 Monday-Sunday
Send-Out Referral Laboratory
7 a.m.-12 a.m. Monday-Friday
6 a.m.-3 p.m. Saturday-Sunday
Pharmacies & Drug Stores
Visit these pharmacies on our main campus for your prescriptions, over-the-counter medications,
post-surgical supplies, specialty skin-care products, compression hosiery and more.
Euclid Avenue Pharmacy: 216.636.0760
Location: Lobby of Parking 1
Hours: 8 a.m.-8 p.m. Monday-Friday; 9 a.m.-3 p.m. Saturday
Crile Pharmacy: 216.636.0761
Location: Second floor, Crile Building (A)
Hours: 8 a.m.-6 p.m. Monday-Friday
Cleveland Clinic Children’s Hospital Surgery Center Pharmacy: 216.636.0762
Specializing in pediatric and adult supplies
Location: First floor, P Building
Hours: 9 a.m.-5 p.m. Monday-Friday
Taussig Cancer Institute Pharmacy: 216.636.0763
Location: First floor, R Building
Hours: 9 a.m.-5 p.m. Monday-Friday
Optical Dispensary: 216.444.5884
Location: Union Eye Care at the Cole Eye Institute (i)
Hours: 8 a.m.-5 p.m. Monday, Tuesday and Thursday; 8 a.m.-4:30 p.m. Wednesday and Friday
Rite Aid Pharmacy: 216.721.2020
Location: 10090 Chester Avenue at E. 101st Street, Cleveland
Hours: 8 a.m.-10 p.m. daily
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Spiritual Services
Chaplain Contact Information: 216.444.2518
Meditation Chapel: 216.444.2518
Location: Glickman Tower (Q), first floor, near the Q elevators. Always open for patients, family
members and employees. Used for various worship events on Sundays and weekdays.
On-Call Pastoral Care Pager: 14-22956
Muslim Prayer Rooms
The Sheikh Maktoum Muslim Prayer Room is available and open for use at all times. Friday
Prayer is offered at 12:45 p.m. and 1:45 p.m. There is an adjoining prayer area within the prayer
room for Muslim women who desire to join communal prayers.
Location: Across from the Meditation Chapel in Glickman Tower (Q), first floor, near the Q elevators
Location: InterContinental Hotel & Bank of America Conference Center, 5th floor
Location: The Cleveland Clinic Guesthouse, second floor
Opportunities for Prayer and Reflection
Prayer Line
Verbal prayers of the Jewish, Muslim and Christian faith traditions can be heard by calling
216.445.7200
Christian Ecumenical Worship
Sunday
11:00 a.m. Ecumenical Worship
Wednesday Noon
Ecumenical Worship
Chapel
Chapel
Catholic Worship
Sunday
Noon
Monday
Noon
Tuesday
Noon
Wednesday 11:00 a.m.
Thursday
Noon
Friday
Noon
Mass
Mass
Mass
Communion Service
Mass
Mass
Bunts Auditorium
Chapel
Chapel
Chapel
Chapel
Chapel
Interfaith Prayer
Monday 11:00 a.m.
Tuesday
11:00 a.m.
Thursday
11:00 a.m.
Friday
11:00 a.m.
Service of Healing Prayer
Centering Prayer
Centering Prayer
Guided Silent Meditation
Chapel
Chapel
Chapel
Chapel
Banking
KeyBank: 216.229.2189
A full-service KeyBank branch offers traveler’s checks, currency exchange and fund wiring. KeyBank
branches are located in the lobby of the Miller Family Pavilion (J) and just northeast of campus on
Chester Avenue.
Hours: 9:30 a.m.-4:30 p.m. Monday-Thursday; 9 a.m.-6 p.m. Friday;
Closed Saturday, Sunday and Holidays
• Crile Lobby (A)
• Emergency (E)
• InterContinental Suites Hotel Lobby
• Information Skyway
• Cleveland Clinic Guesthouse
Main Campus
ATMS
There are nine convenient ATM locations:
• First-floor corridor between Buildings M and H
• W.O. Walker Center Lobby (C)
• InterContinental Hotel Lobby
• Surgery Center Family Waiting Area (P)
• Miller Family Pavilion Lobby (J)
• KeyBank Building (J)
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Patient Mail & Gifts
Please check with the nursing station on the patient’s unit before bringing or sending any items. With
our latex-safe initiative, only Mylar balloons are permitted. To send a small gift or card to the patient,
address all items as follows:
Patient’s full given name
Patient’s hospital room number
Cleveland Clinic
9500 Euclid Avenue
Cleveland, OH 44195
Nearby gift shops include:
Joseph-Beth Gift Shop: 216.444.1700
H Building
Segelin’s Florist: 216.791.8900
10664 Carnegie Avenue, Cleveland
Diamond’s Flowers: 216.321.4420
1840 Coventry Road, Cleveland Heights
Visiting Hours & Badging
Cleveland Clinic has a 24-hour visitation policy.
We understand your desire to have family and friends visit, but we also need to
have an environment that supports healing and rest. There may be times when
visitation may need to be limited.
Before entering Cleveland Clinic Children’s (units/floors M3, M4 and M5),
family members and visitors are asked to follow these guidelines:
• Upon daily arrival, please bring your photo ID and report to the
M3 Security Desk for access to units/floors M3, M4 and M5.
• Visitor badge and access cards will be issued at the M3 Security Desk.
• In the M elevators, swipe the access card in the card reader.
When the card reader says “Accept,” press the button for floor 4 or 5.
• You will also need to swipe the access card to enter the units on M3 and M4.
• Access cards must be turned in each day to a Cleveland Clinic caregiver,
the M3 Security Staff or placed in a dropbox by the M elevators.
Childcare
Drop-in childcare is available for patients or visitors who need temporary child care while at
Cleveland Clinic main campus. Cleveland Children’s Academy accepts children from 6 weeks
to 12 years of age, based on space availability.
1891 E. 93rd Street (Corner of Chester Avenue)
Phone: 216.229.1655
Nursing Mothers Assistance
Phone: 216.445.7919
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Amenities & Dining
Fitness Center & Swimming Pool
Cleveland Clinic patients and family members have access to the fully equipped W.O. Walker Health
& Wellness Center.
Phone: 216.444.8765
Location: 10524 Euclid Avenue
(W.O. Walker Building/C Building, corner of E. 105th Street and Euclid Avenue)
Hours: 5 a.m.-9 p.m. Monday-Thursday; 5 a.m.-8 p.m. Friday; 8 a.m.-4 p.m. Saturday-Sunday
Parking: W.O. Walker Garage, enter off of Stokes Boulevard. Parking is free for the first three hours.
Have your ticket validated at the Fitness Center front desk.
The W.O. Walker Health & Wellness Center Offers:
• 33,000-square-foot facility
• New cardio and weight training rooms
• State-of-the-art cardiovascular and strength equipment
• 20-meter heated therapy pool
• Newly resurfaced indoor and outdoor tracks
• Full-court basketball/volleyball and sports leagues
• Degreed/certified health and fitness professionals
• Locker room (day-use lockers) and shower facilities with free towel service
• A registered dietitian is available every Friday from 11 a.m.-2 p.m.
Call Nutrition Therapy Services at 216.444.3046 to schedule an appointment.
For more information, visit clevelandclinic.org/employeewellness.
Family Members Note: For you to use the Fitness Center as a family member, the nurse from the
inpatient unit must call the center to confirm the name of the person using the facility.
Rooftop Terrace
The Kelvin and Eleanor Smith Rooftop Terrace is located on the roof of the Miller Family Pavilion (J).
You are invited to visit and enjoy Cleveland Clinic’s rooftop terrace, located on the 10th floor of the
Miller Family Pavilion (J). The view is spectacular, the seating is comfortable and there are programs
and activities to help you relax and be well.
How to get there: Take the J East elevators to the 10th floor of the Miller Family Pavilion.
Yoga
Hosted by the Wellness Institute. Bring a mat. Walk-ins are welcome.
Location: Rooftop terrace, Miller Family Pavilion (J)
Sunrise Sessions: 7-7:45 a.m. Monday, Wednesday and Friday
Sunset Sessions: 4-4:45 p.m. and 5:30-6:15 p.m. Monday, Wednesday and Friday; 5:30-6:15
p.m. Tuesday and Thursday
Chair Massage
Location: Rooftop terrace, Miller Family Pavilion (J)
Hours: 2-3 p.m. Monday, Wednesday and Friday
Tea on the Terrace
Location: Rooftop terrace, Miller Family Pavilion (J)
Hours: 2:30-4 p.m. Wednesday and Friday
Main Campus
Tea on the Terrace is a free service offering hot and iced tea along with cookies to our guests visiting
the rooftop plaza.
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Walking Labyrinth Meditation
This meditative practice is popular with people from many traditions. It involves walking through a
floor-mounted labyrinth or maze to enhance mindfulness or prayer.
Location: Rooftop terrace, Miller Family Pavilion (J)
Hours: 2:30-3:30 p.m. Tuesday and Thursday
Art and Music
Artwork from the Cleveland Clinic Art Collection, which includes more that 4,000 works of art, helps
to create a unique and inspiring hospital environment.
Art Tours
Cleveland Clinic is a great place to enjoy contemporary art. There are two ways to explore the collection: self-guided tours and guided tours.
Phone: 216.448.0232
Location: Information and Guest Services Desk, Miller Family Pavilion (J)
Self-Guided Recorded Tours:
Recorded Tours (available in English, Spanish and Arabic)
Hours: 8 a.m.-4 p.m. daily
45-Minute Guided Tours:
Hours: 11 a.m., 1 p.m. and 2:30 p.m. Wednesday and Saturday
Child Life Services Children’s Playroom
The Child Life Services playroom is a designated “safe” area for pediatric patients and families
where they can play, learn, socialize, and forget about the worries of hospital life. Children should
be supervised by an adult and without contraindication, such as an infection.
The playroom is a “medical free” zone: no medical procedures or discussions are allowed to take
place without the child’s permission.
The playroom has toys, books, art and craft materials, movies and video games for patients and
families use. If pediatric patients are unable to visit the playroom, these items are available for use
at bedside.
Musicians in the Environment
Cleveland Clinic’s public spaces also are lively concert halls. Musicians in the Environment perform
regularly in the Miller Family Pavilion (J); The Surgery Center Family Lounge, (P); and the Crile
Building Lobby (A). Call or go online for times and information.
Phone: 216.448.8330
Web: clevelandclinic.org/artsandmedicine
Music Therapy
Music Therapy, under the supervision of a board certified music therapist, combines music and
therapeutic techniques and aids in the physiological, psychological and emotional well-being of
the individual during treatment of an illness.
Music therapy may benefit hospitalized children by providing sensory stimulation, developmentally appropriate interaction, opportunities for self-expression and creativity, and positive coping skills
for hospitalization or illness. Patients may also experience a decrease in pain or anxiety or an
improvement in mood through participation in music therapy.
Music therapy sessions occur in patient rooms and family members are encouraged to participate.
Patients or family members may request music therapy by asking any member of the team to
place a referral in EPIC. Or for more information, dial ext. 49639 from a Cleveland Clinic phone.
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Art Therapy
Art Therapy at Cleveland Clinic Children’s is a complementary service provided during your
child’s stay, which utilizes art media and the creative process along with counseling techniques
to support patients in their healing and recovery. Art therapy can provide opportunities for
enhancing self-esteem, developmental and sensory stimulation, emotional support, utilizing fine
motor skills, diversion from pain, managing anxiety and more. Art therapists work in conjunction
with your child’s care team; please ask your child’s nurse, physician or a child life specialist if you
are interested in an art therapy consult.
For more information, dial ext. 44792 from a Cleveland Clinic phone.
Pet Therapy
Pet Visitation
Cleveland Clinic’s Pet Visitation teams are certified pet visitation dogs and volunteer handlers who
visit Cleveland Clinic Children’s. Patient benefits resulting from pet visitation are empathy, stress relief,
nurturing, acceptance, mental stimulation, socialization, diversion and entertainment. Please contact
Volunteer Services at 216.445.6986 to schedule a visit.
* Caring Canine teams are only allowed on nursing units that have approval from the Nurse Manager.
Greeter Dog Program
Volunteer handler/dog teams welcome patients and visitors at main entrances and designated
waiting areas. These teams are on campus 11 a.m.-2 p.m. Monday-Friday.
To learn more about becoming part of the Caring Canines or the Canine Greeters, please call the
Volunteer Services Department at 216.445.6986 or 800.223.2273, extension 56986.
Dining
Fine Dining
C2 Restaurant, Bar & Lounge: 216.707.4054
Located in the International Suites Hotel, C2 Restaurant features fresh, cultural cuisine inspired
by the rich, bountiful European, North African and Middle Eastern countries surrounding the
Mediterranean Sea. Sleek and stylish bar and comfortable Wi-Fi Café. C2 Patio also available,
weather permitting.
Location: 8800 Euclid Avenue, adjacent to the hotel lobby lounge
Hours: 6:30 a.m.-11 p.m. daily
.9 miles from the hospital
North Coast Café: 216.707.4051
Located in the InterContinental Hotel & Bank of America Conference Center on the Cleveland Clinic
campus. A bright and vibrant spot for breakfast and lunch featuring a full menu, including Go Food!
items along with a daily international lunch buffet.
Location: 9801 Carnegie Avenue
Hours: 6:30 a.m.-2:30 p.m. Monday-Friday; 6:30 a.m.-3 p.m. Saturday-Sunday
.2 miles from the hospital
Location: 9801 Carnegie Avenue
Hours: 11 a.m.-11 p.m. Monday-Friday; 4-11 p.m. Saturday-Sunday
.2 miles from the hospital
Main Campus
Table 45 Restaurant & Bar: 216.707.4045
In the Intercontinental Hotel & Bank of America Conference Center on the Cleveland Clinic
campus, Chef Zack Bruell presents a delicious selection of dishes inspired by great American,
European and Asian traditions. Friendly bar and sophisticated dining in an award-winning setting.
15
Casual Dining
Au Bon Pain
Hearty soups, sandwiches and breads
Location: Miller Family Pavilion (J)
Location: Second floor Crile (A) Building
Hours: J Building, Open 24/7; A Building, 6 a.m.-6 p.m. Monday-Friday
Doctors Dining Room
Healthy food choices prepared fresh or served cafeteria style.
Location: First floor, H Building
Hours: 7 a.m.-10 a.m. and 11 a.m.- 2 p.m. Monday-Friday
Founders Café
A variety of healthy food choices
Location: Second Floor, Building A
Hours: 6 a.m.-3 p.m. Monday-Friday
Garden Café
Salads, sandwiches and snacks
Location: Surgery Center Lobby, P Building, first floor
Hours: 7:30 a.m.-4 p.m. Monday-Friday
International Café
A wide array of healthy food choices prepared fresh or served cafeteria-style.
This is the main dining area of Cleveland Clinic. Breakfast, lunch, dinner and vending machine
service are available.
Location: First floor, H Building
Hours: 6 a.m.-7:30 p.m. Monday-Friday; 6:30 a.m.-7 p.m. Saturday-Sunday
Lerner Café
A variety of healthy food choices
Location: 1st Floor Lerner Building
Hours: 7:30 a.m.-2 p.m. Monday-Friday
Moe’s
Mexican fast food
Location: First floor, H Building
Hours: 11 a.m.-10 p.m. Monday-Sunday
R Bistro
Salad bar, coffee, tea and breakfast buffet
Location: First floor, Taussig Cancer Center®
Hours: 7:30 a.m.-2:30 p.m. Monday-Friday (7:30 a.m.-1 p.m. Wednesday)
Starbucks
Coffee, pastries and more
Location: First floor, H Building
Hours: 5:30 -12:30 a.m. Monday-Friday; 6:30 a.m.-10 p.m. Saturday-Sunday
Subway
Deli sandwiches with fresh ingredients
Location: First floor, H Building
Hours: 9-3 a.m. Monday-Friday; 10:30 a.m.-7 p.m. Saturday-Sunday
W.O. Walker Café
A wide array of healthy food choices prepared fresh or served cafeteria-style
Location: Walker Building (C) 1st Floor
Hours: 7 a.m.-2 p.m. Monday-Friday
16
Shopping at Cleveland Clinic Hospital
Cleveland Clinic has plenty of places to shop or browse. Gifts, fashions, books and healthy-living
supplies are available at welcoming retail outlets on campus.
360-5 Wellness Store
Shop for wellness-related items at a convenient location.
Location: Miller Family Pavilion (J)
Hours: 8 a.m.-7 p.m. Monday-Friday; 10 a.m.-4 p.m. Saturday; closed Sunday
Green Roots Collection
Featuring clothes, gifts and accessories from eco-friendly designers.
Location: H Building
Hours: 7 a.m.-7 p.m. Monday-Friday; noon-5 p.m. Saturday;
noon-4 p.m. Sunday
Joseph-Beth Gift Shop
A great place to look around and pick up a book, magazine or gift! The Joseph-Beth Gift Shop offers
books and periodicals, flowers and gifts, snack foods, and Cleveland Clinic apparel and gifts.
Location: H Building
Hours: 7 a.m.-7 p.m. Monday-Friday; 10 a.m.-5 p.m. Saturday-Sunday
Farmers Market
Beginning in June and continuing through the first week in October, Cleveland Clinic hosts a weekly
Community Farmers Market, where farmers from a nine-county area of Northeast Ohio sell fresh
produce, meats, eggs, honey and more.
Location: Campus Green
Hours: 10:30 a.m.-1:30 p.m. Wednesdays, June-October
Welcome to Cleveland
For additional guidance regarding your stay, visit the following
Cleveland-centered websites:
city.cleveland.oh.us
cleveland.com
coolcleveland.com
discoverohio.com
positivelycleveland.com
universitycircle.org
Cleveland Clinic does not endorse the third-party websites provided, nor is Cleveland Clinic responsible for errors in content. Cleveland Clinic does not endorse any of the establishments listed
nor is this an all-inclusive list of the establishments in the area.
RTA HealthLine
rtahealthline.com
Main Campus
HealthLine, a direct bus route along Euclid Avenue, provides easy access to attractions downtown
and in University Circle, including museums and music. You can take a bus right outside the Miller
Pavilion to your destination – it’s just a short commute. HealthLine is sponsored, in part, by Cleveland
Clinic and is managed by the Greater Cleveland Regional Transit Authority.
17
Welcome to Fairview Hospital
Important Numbers
Main Line: 216.476.7000
Emergency Department: 216.476.7080
Health Information Management (Medical Records): 216.476.7124
Hospital Operator: 0 or 216.476.7000
Housekeeping: 216.476.2788
Medline Physician Referral Service: 866.733.6363
Ombudsman: 216.476.4424
Pastoral Care: 216.476.7067
Patient Access Services/Admitting: 216.476.7924
Patient Information: 216.476.7100
Pediatric ER: 216.476.7081
Social Services/Care Management: 216.476.7070
Volunteers: 216.476.7211
Wellness Center: 440.356.0670
Webpage: fairviewhospital.org
Finding Your Way
Driving Directions
Fairview Hospital is located at 18101 Lorain Avenue, at the western edge of Cleveland, overlooking
the Cleveland Metroparks.
Directions to Fairview Hospital:
From I-90, take Exit 164 (McKinley Avenue). Turn south onto McKinley Avenue and travel 0.1 mile
to Riverside Drive. Turn left on Riverside Drive (road name changes to Rocky River Drive). Continue
1.3 miles on Rocky River Drive to Lorain Avenue. Turn right on Lorain Avenue and travel 0.3 miles
to the hospital, which will be on your left.
From I-71, exit onto W. 150th and go north for 1 mile. Turn left (west) on Lorain Avenue and travel
1.2 miles to the hospital, which will be on your left.
From the Ohio Turnpike/I-77, take Exit 161 on the Ohio Turnpike. Head north on I-71. Travel 7.7
miles to Exit 240 (W. 150th). Turn left at W. 150th and travel north for 1 mile. Turn left (west) on
Lorain Avenue and travel 1.2 miles to the hospital, which will be on your left.
The RTA bus line makes a stop in front of the hospital.
18
Travel, Transportation & Parking
Bus
RTA Paratransit: 216.781.1110
Call 216.621.9500 for schedules.
(select 1 for English, 2 for Spanish).
49 (Center Ridge Road with destinations to Crocker Park; St. John West Shore Hospital; Westwood
Town Center; Westgate Shopping Center; Westgate Transit Center; Fairview Hospital; West Park
Rapid Station)
75 (Lorain Road with destinations to Lorain County Line in North Olmsted;
Great Northern Mall; North Olmsted Park-N-Ride; Fairview Shopping Center; Fairview Hospital;
Kamms Plaza; West Park Rapid Station)
Taxis & Limousines
Americab: 216.881.1111
Westlake Cab Company: 440.331.5000
Yellow Cab: 216.623.1500
Parking Locations
A self-park garage is attached to the hospital.
Parking Rates
First hour of parking is free. Maximum fee per day is $8.
Parking Coupons
Discounted parking validation tickets are available from the parking office for $30 (five validations).
Seniors’ rate for the five tickets is $25.
Valet Parking
Valet Service is available 24 hours a day, seven days a week.
Valet Rates
$8 per day; $4 for senior citizens ages 65 and older; $4 for expectant
mothers using Fairview Hospital prenatal and birthing services.
Free for Emergency Department visitors with discharge papers.
Wheelchairs
Wheelchairs are available at the main entrance of the hospital.
Security
Security personnel are available at 216.476.4344 or extension 24344 for escort service 24 hours
daily. Security personnel patrol the inside and outside of the hospital campus 24 hours daily.
Patients are encouraged to leave all valuables at home or send them home with family members.
If this is not possible, please ask a staff member to have your valuables secured by security
personnel in the hospital safe.
Fairview Hospital
From 7 p.m. to 6 a.m. the main entrance of the hospital is closed and all
visitors must enter through the Emergency Department or through the Parking Garage entrance.
19
Accommodations & Services
Hotels
Best Western Airport Inn & Suites: 216.267.9364
16501 Snow Road, Brook Park
5.7 miles from the hospital
Comfort Inn Cleveland Airport: 440.234.3131
17550 Rosbough Drive, Middleburg Heights
7.8 miles from the hospital
Cleveland Airport Marriott: 216.252.5333
4277 W. 150th Street, Cleveland
2.9 miles from the hospital
Days Inn Cleveland Airport: 216.267.5100
16161 Brookpark Road, Cleveland
3.7 miles from the hospital
Holiday Inn Cleveland-Airport: 216.252.7700
4181 W. 150th Street, Cleveland
2.2 miles from the hospital
Sheraton Cleveland Airport Hotel: 216.267.1500
5300 Riverside Drive, Cleveland
3.3 miles from the hospital
Volunteers
Volunteers are here to help you with wheelchairs, directions, transportation, patient room
information and more.
Pharmacy
Pharmacy is on the first floor of the hospital
Hours: 8 a.m. - 6 p.m. Monday - Friday
Bedside Delivery of your Discharge Prescriptions
Fairview Hospital can fill your discharge prescriptions and deliver them to you or your family at
the bedside. A member of the pharmacy staff will come to your bedside and collect the necessary
information and work with your nursing staff to secure the needed prescriptions. The pharmacy
accepts most insurance plans and can receive credit card payment at your bedside. As an alternative, your family can pick up your medications, if you direct us, at the pharmacy, where other
forms of payment are accepted. The pharmacy is conveniently located on your way out to the
parking garage.
Fairview Hospital Laboratory
Fairview Hospital Laboratory is located on the first floor of the hospital. From the atrium, make a
right turn and go to the next intersection. Make a left turn toward the elevators. The laboratory is
located on the right side of the hall just past the elevators.
Our full-service, nationally recognized laboratory is equipped to perform testing quickly and accurately.
Most testing is done at the hospital. (Specialized testing is sent to Cleveland Clinic’s main
campus.) You’ll need to bring a valid order, less than one year old, from a licensed physician.
Results are delivered to your physician when the test is completed.
Outpatient Laboratories: 216.476.7108
Testing Hours: 7 a.m. - 7 p.m. Monday - Friday;
7 a.m. - 1 p.m. Saturday;
Closed Sundays and Holidays
20
Spiritual Services
A chapel is located on the first floor of the hospital.
Local House of Worship
Please contact the hospital chaplain for a list.
Chaplain Contact Information: 216.476.7067
Banking
ATMs are located on the first floor of the hospital by the main entrance and outside the cafeteria.
Visitor’s Badging
Visitors are required to wear a visitor badge from 7 p.m. - 7 a.m. Monday - Friday and 24 hours a
day on weekends and holidays. Visitors will be asked for a state-issued photo ID and the name of
the patient whom they are visiting prior to being given a badge. Visitors are reminded to wear their
badge on their outermost garment.
Lactation Area
There is a lactation room on the fourth floor near the postpartum waiting area that can be accessed
by breastfeeding mothers who would like privacy while pumping or nursing.
Ronald McDonald Family Room
Ronald McDonald Family Rooms are an extension of the Ronald McDonald House of Cleveland.
A bit of home within the walls of a hospital, the Family Room is a brief respite for families to use
while remaining merely steps away from their child’s bedside.
The Cleveland Clinic Children’s Ronald McDonald Family Room is located on 4th Floor North near
the Pediatric and Post Partum units. Pediatric patients (18 and younger), who are accompanied by
an adult, are welcome to visit the Family Room during their stay. Amenities include: Computer(s) with
internet access, light snacks and refreshments, lounge area with TV, children’s play area, phone and
private restroom with shower.
Child Life Services Children’s Playroom
The Child Life Services playroom is a designated “safe” area for pediatric patients and families where
they can play, learn, socialize, and forget about the worries of hospital life.
The playroom is a “medical free” zone: no medical procedures or discussions are allowed to take place
without the child’s permission.
The playroom has toys, books, art and craft materials, movies and video games for patients and
families use. If pediatric patients are unable to visit the playroom, these items are available for use
at bedside.
Take an Art Break!
Fairview Hospital
Use a cell phone to hear artists and curators talk about selected works of art in the new ED/ICU
building. Listeners will have the opportunity to hear interesting details about the artwork by following
the prompts provided. Organized by curators from the Cleveland Clinic Arts & Medicine Institute, this
cell phone tour is a unique opportunity to learn more about the Cleveland Clinic Art Collection. Just
dial 216.453.3966 on your cell phone and follow the audio prompts.
21
Pediatric Rapid Response
If you are worried about your child’s medical condition, speak to your nurse. You may ask the
nurse to contact your child’s physician.
If you are still concerned, you may activate the Pediatric Rapid Response. This critical response
team is staffed with medical specialists available to help your child and assist the main medical
team when your child may be getting sicker and needs to be seen right away.
To activate the Pediatric Rapid Response team, parents may dial 66 from a patient room and
inform the operator they “Need the Pediatric Rapid Response Team to room ____.” The Rapid
Response Team will arrive within 5 minutes to assess your child. Please be prepared to tell the
team about your concern. The team will talk with your child’s primary medical team and help
make decisions to manage your child’s care.
Emergency Department
Cleveland Clinic Children’s Emergency Department at Fairview Hospital is carefully designed with
the unique physical and emotional needs of our youngest patients and their families in mind.
Sudden sickness and injury can happen at any time, and few things are more stressful than
contemplating quick, emergency care for your child.
Our dedicated pediatric emergency department is open 24/7 to treat your child’s minor to severe
injuries and illnesses.
Amenities & Dining
Wellness Center
Fairview Hospital Wellness Center is committed to the promotion of health and well-being through
creative and innovative, as well as traditional, forms of education and services. Courses are
offered on topics designed to help people maintain a healthy lifestyle, live with a chronic condition
or help others with medical problems.
Located at 3035 Wooster Road, Rocky River.
Call 440.356.0670 or visit fairviewhospital.org/wellnesscenter.
Services include wellness classes, childbirth education, cardiac/pulmonary rehab and physical/
occupational/sports therapy.
Pet Therapy
PAWS for Care is Fairview Hospital’s Pet Therapy program. If you are interested in learning more
about this program, contact a PAWS Coordinator at 216.476.PAWS (7297).
Dining
The hospital café is located on the first floor of the hospital. Breakfast is served 6:30 - 10:30
a.m., lunch is served 11 a.m. - 1:30 p.m. and dinner is served 4 p.m. - midnight.
Vending Machines
Vending machines are located in the cafeteria (beverages, sandwich and snack machines);
Emergency Department; Parkview T, 1, 2, 3 (includes snacks and sodas);
and the Wellness Center (snacks and sodas).
Shopping at Fairview Hospital
A gift shop is located on the first floor of the hospital by the outpatient surgery center. The flower
shop is located on the first floor, across from Admitting.
22
Welcome to Cleveland
Dining
Gene’s Place: 216.252.1741
3730 Rocky River Drive, Cleveland
.5 miles from the hospital
Panini’s Bar and Grill: 216.938.8930
17209 Lorain Avenue, Cleveland
.3 miles from the hospital
PJ McIntyre’s: 216.941.9311
17119 Lorain Avenue, Cleveland
.4 miles from the hospital
Public House: 216.252.6608
17219 Lorain Avenue, Cleveland
.3 miles from the hospital
West Park Station: 216.476.2000
17015 Lorain Avenue, Cleveland
.4 miles from the hospital
Shopping
Westgate Shopping Center
Intersection of W 210 Street and Center Ridge Road
2.8 miles from the hospital
Fairview Hospital
23
Welcome to Hillcrest Hospital
Important Numbers
Main Line: 440.312.4500
Care Management: 440.312.4662
Contact Patient: 440.312.4580
Emergency Room: 440.312.4600
Hospital Operator: 0 or 440.312.4500
Housekeeping: 440.312.3180
Medline Physician Referral Service: 866.733.6363
Ombudsman: 440.312.9140
Pastoral Care: 440.312.3739
Patient Access Services /Admitting: 440.312.4614
Patient Information: 440.312.4580
Social Services: 440.312.4662
Volunteers: 440.312.4631
Webpage: hillcresthospital.org
Finding Your Way
Driving Directions
Hillcrest Hospital is located at 6780 Mayfield Road in Mayfield Heights. It is conveniently located
off I-271 at Mayfield Road East (Exit 34) and is not far from other main highways. The RTA bus line
makes a stop in front of the hospital.
24
Travel, Transportation & Parking
Bus
Regional Transit Authority (RTA): 216.781.1110
Call for information and schedules
Taxis & Limousines
RH Myers: 216.409.7440
Yellow Cab: 216.623.1500
Shuttle
Geauga Transit: 888.287.7190
Lake Tran: 440.942.1300 or 440.354.6100
Med Port: 216.587.9715
Provide-A-Ride:
Regional transportation service, including ambulettes. Fee is based on your insurance coverage. Call
216.475.1001 at least 48 hours ahead of time to schedule transportation.
Senior Transportation: 800.983.4782
Tri County: 440.951.4600
Parking Locations
A free parking garage is located west of the main entry drive. Handicap spaces are available in the
parking garage near the hospital walkway. Additionally, there is a surface parking lot located across
from the hospital on Mayfield Road at the North Campus. A free shuttle bus is available to take you
to the main hospital campus, Medical Office Buildings 1 and 2 and the North Campus parking lot.
The shuttle service is available around the clock from Monday at 5 a.m. through Saturday at 5 a.m.,
except holidays.
Hillcrest Shuttle Bus
A free Hillcrest shuttle bus runs continuously throughout the day to assist our patients and guests.
For more information, call Security at 440.312.3390 or extension 23390.
Valet Parking
In addition to our surface parking and parking garages, guests can utilize our valet service for a
small fee. Valet service is offered at two locations:
Main Entrance Valet Hours:
5:30 a.m. - 9 p.m. Monday - Friday
(after 9 p.m., keys can be picked up from the Security Desk in the Emergency Department)
Emergency Department Entrance Valet Hours:
8 a.m. - 4 p.m. Monday - Friday
Wheelchairs and transporters are available to assist you in the hospital.
If you need assistance, please ask at the Information Desk or ask one of
our volunteers in a red coat.
Wheelchairs are available for use on the Hillcrest campus at all drop-off entrances.
Security
Security personnel are available at 440.312.3390 or extension 23390 for escort service 24 hours
daily. Security personnel patrol inside and outside hospital campus 24 hours daily.
Hillcrest Hospital
Wheelchairs
25
Accommodations & Services
Hotels
Clarion Hotel: 216.831.5150
26300 Chagrin Boulevard, Beachwood
6 miles from the hospital
Comfort Inn: 440.442.8400
1421 Golden Gate Boulevard, Mayfield Heights
1 mile from the hospital
Courtyard Cleveland Willoughby: 440.530.1100
35103 Maplegrove Road, Willoughby
7.2 miles from the hospital
Embassy Suites Hotel: 216.765.8066
3775 Park East Drive, Beachwood
6.5 miles from the hospital
Hilton Garden Inn Cleveland East: 440.646.1777
700 Beta Drive, Mayfield Village
2.2 miles from the hospital
Holiday Inn Mayfield Village: 440.461.9200
780 Beta Drive, Mayfield Village
2 miles from the hospital
Motel 6: 440.975.9922
35110 Maplegrove Road, Willoughby
5.3 miles from the hospital
Staybridge Suites: 440.442.9200
6103 Landerhaven Drive, Mayfield Heights
2.5 miles from the hospital
Volunteers
Volunteers are here to help you with wheelchairs, directions, transportation, patient room
information and more.
Pharmacies
Hillcrest Atrium Pharmacy: 440.605.1611
6770 Mayfield Road, Mayfield Heights
Hours: 9 a.m. - 6 p.m. Monday, Tuesday and Thursday;
9 a.m. - 5 p.m. Wednesday and Friday; 9 a.m. - 1 p.m. Saturday;
Closed Sundays and Holidays
CVS Pharmacy: 440.646.1555
5901 Mayfield Road, Mayfield Heights
Hours: 8 a.m. - 10 p.m. Daily
1.7 miles from the hospital
26
Hillcrest Hospital Laboratory
Our full-service, nationally recognized laboratories are equipped to perform testing quickly and
accurately. Most testing is done at the hospital. (Specialized testing is sent to Cleveland Clinic’s
main campus.) You’ll need to bring a valid order, less than one year old, from a licensed physician.
Results are delivered to your physician when the test is completed.
Hillcrest Hospital has two outpatient laboratory testing locations.
Outpatient Laboratory: 440.312.4525
The laboratory is located in the main hospital atrium,
next to patient registration.
6 a.m. - 6 p.m. Monday - Friday; 8 a.m. - 1 p.m. Saturday
Hillcrest Medical Office Building I, Suite 133: 440.312.4878
7 a.m. - 5 p.m. Monday - Friday; Closed Weekends and Holidays
Spiritual Services
Chapel
A nondenominational chapel is located off the Main Tower Lobby.
Kosher Lounge
A kosher lounge is located across from the chapel.
House of Worship
For a list of area houses of worship, please contact the hospital chaplain.
Chaplain Contact Information: 440.312.3739
Banking
ATMs are located in the hospital atrium and near the vending machines at the cafeteria entrance.
Visitor’s Badging
Adult visitors need to show a valid photo ID to enter the hospital after normal visiting hours.
Visitors are given a badge that shows their name and photo, room destination and expiration
date (extended badges are available). It must be worn on the outermost clothing.
Visitors who are unable to provide ID will not be denied entrance once the visit is confirmed,
but they will be photographed.
Hillcrest Hospital Badging Hours: 9 p.m. - 5 a.m. Daily
Child Life Services Toy Room
Child Life Services at Hillcrest Hospital manages a toy room in the pediatric inpatient area. The
room is stocked with toys, books, games and movies for patient and family use. If patients are unable to visit the toy room, items are available for use at bedside. Additional arts and crafts materials
can be provided by Child Life as well. For more information, dial 440.312.0154.
Pediatric Rapid Response
If you are still concerned, you may activate the Pediatric Rapid Response. This critical response
team is staffed with medical specialists available to help your child and assist the main medical
team when your child may be getting sicker and needs to be seen right away.
To activate the Pediatric Rapid Response team, parents may dial 88 from a patient room and
inform the operator they “Need the Pediatric Rapid Response Team to room ____.” The Rapid
Response Team will arrive within 5 minutes to assess your child. Please be prepared to tell the
team about your concern. The team will talk with your child’s primary medical team and help
make decisions to manage your child’s care.
Hillcrest Hospital
If you are worried about your child’s medical condition, speak to your nurse. You may ask the
nurse to contact your child’s physician.
27
Amenities & Dining
Pet Therapy
The Volunteer Services Office is pleased to offer Pet Therapy visits to patients. These dogs are in
good health and certified as pet therapy dogs. If you would like a visit from one of our therapy dogs,
please contact the Volunteer Department at extension 24631. If you are allergic to dogs, please
notify your nursing staff so we can accommodate your needs. Patients or roommates with asthma
and/or allergies, those in isolation and other patients so deemed by a medical professional will not be
permitted to interact with the dogs.
Dining
Aramark at Hillcrest: 440.312.2376
Cafeteria (ground floor of hospital)
Hours: 6:45 a.m. - 7:15 p.m. Daily
Le Bistro (hospital atrium)
Hours: 6:30 a.m. - Midnight Monday - Friday; 7 a.m. - 7 p.m. on Weekends
Corner Café (Hillcrest Medical Building 1)
Hours: 6:30 a.m. - 5 p.m. Monday - Friday
Vending machines are located in the following areas:
• Entrance to cafeteria
• Emergency Department alcove
• Coronary Care Unit waiting room
• Intensive Care Unit waiting room
• 2nd floor Family Maternity Center waiting room
• 2nd floor Seidman Tower alcove
• 3rd floor West Tower waiting room
• 4th floor West Tower waiting room
• Ross Auditorium corridor
• Hillcrest Medical Building 1 - first floor
• North Campus Annex
Shopping at Hillcrest Hospital
A Gift Shop is located on the first floor of Seidman Tower.
Hours: 8:30 a.m. - 7 p.m. Monday - Friday; 11 a.m. - 5 p.m. on Weekends.
In Support of Women Boutique, located at North Campus, is open 10 a.m. 2 p.m. Monday-Friday. For more information, call 440.312.0267
28
Welcome to Mayfield Heights
Dining
Alfredo’s at the Inn Italian Restaurant: 440.449.4833
Holiday Inn Mayfield, 780 Beta Drive, Mayfield Village
2 miles from the hospital
Chipotle: 440.442.0620
6717 Eastgate Drive, Mayfield Heights
.7 miles from the hospital
Otani Japanese Restaurant: 440.442.7098
1625 Golden Gate Plaza, Mayfield Heights
.8 miles from the hospital
Panera Bread: 440.646.2233
1635 Golden Gate Plaza, Cleveland
.8 miles from the hospital
Sara’s: 440.423.1000
1501 Chagrin River Road, Gates Mills
2.3 miles from the hospital
TGI Friday’s: 440.461.8443
1641 Golden Gate Plaza, Cleveland
.9 miles from the hospital
Shopping Centers
Eastgate Shopping Center:
Mayfield & SOM Center Roads, Mayfield Heights, OH
1.1 miles from the hospital
Golden Gate Shopping Center:
Mayfield Road, Mayfield Heights, OH (just west of I-271)
.2 miles from the hospital
Hillcrest Hospital
29
Welcome to Cleveland Clinic
Children’s Hospital for Rehabilitation Campus
Important Numbers
Main Line: 216.448.6400
Receptionist: 216.448.6001
North/Southcourt Nursing Station: 216.448.6350
Rehab Pavilion Nursing Station: 216.448.6390
Day Hospital: 216.448.6147
Therapy Services: 216.448.6171
School Room: 216.448.6120
Early Childhood Classroom: 216.448.6246
Care Management: 216.448.6265
Social Work: 216.448.6265
Pastoral Care: 216.448.6278
Medical Records: 216.448.6285
Patient/Family Representative: 216.448.6038
Ombudsman: 216.444.2544
Patient Financial Services: 216.636.8173
Environmental Services: 216.448.6270
30
Finding Your Way
Driving Directions
Children’s Hospital for Rehabilitation is located at 2801 Martin Luther King Jr. Drive.
Directions to Children’s Hospital for Rehabilitation
From I-90, take exit 173 (Chester Avenue), and continue east. Turn right at E. 105th Street; turn
left at Carnegie Avenue. Veer right onto Stokes Blvd. At the top of the hill turn right onto Martin Luther King Jr. Dr. At Shaker Blvd., turn right. Turn left at the first traffic light. Cross the eastbound lane
of Shaker Blvd. At the next traffic light the hospital is on the left. Enter at first driveway.
From I-271 South, take exit 29 (Chagrin Blvd.) and head west. Turn right onto Richmond Rd; turn
left at westbound Shaker Blvd. Proceed 5.8 miles to Martin Luther King Jr. Dr., turn left. Hospital is
on the left. Enter at first driveway.
From 1-271 North, take exit 32 (Cedar Road/Brainard Road), and follow signs to Cedar Road.
Turn right on Cedar; turn left on Richmond; turn right at westbound Shaker Blvd. Proceed 5.8 miles
to Martin Luther King Jr. Dr., turn left. Hospital is on the left. Enter at first driveway.
To Cleveland Clinic Main Campus from Children’s Hospital for Rehabilitation
Turn right from driveway exit and right on eastbound Shaker Blvd. Turn left at E 116th Street. Street
will turn into Martin Luther King Jr. Blvd. Continue down the hill and stay to the left. Turn left onto
Cedar Avenue or Carnegie Avenue and continue to destination.
Parking
Parking is free. Please park only in marked spaces. When dropping patients off, please make sure
your vehicle does not block the front entrance.
Security
Parents or primary caregivers can stay with their child any time of the day or night. Visitors are
welcome from 8 a.m. to 8 p.m. Please let your child’s nurse know when more than three people
(including parents) wish to visit at the same time. On the day of admission we will ask that you
make a list of people you wish to visit your child so that only those you wish to visit may do so.
Brothers and sisters of patients are welcome to visit during regular visiting hours. Visitors under the
age of 14 require adult supervision.
We ask that parents and visitors wear ID badges while they are in the hospital. A badge will be
issued to you at the time of admission. We ask that you wear this badge visibly at all times while
you are in the hospital.
Children’s Hospital for Rehabilitation
The Cleveland Clinic Police Department provides security services at Children’s Hospital for
Rehabilitation inside and outside of the hospital campus 24 hours a day. They may be reached
by calling 216.448.6222.
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Accommodations & Services
Hotels
Clarion Hotel: 216.831.5150
26300 Chagrin Boulevard, Beachwood
7.1 miles from the hospital
Courtyard by Marriott : 216.765.1900
3695 Orange Place
7.6 miles from the hospital
Extended Stay America : 216.595.9551
3820 Orange Place
7.6 miles from the hospital
The Intercontinental Hotel & Bank of America
Conference Center at Cleveland Clinic : 877.707.8999
9801 Carnegie Avenue
2.3 miles from the hospital
The Inter Continental Suites Hotel at Cleveland Clinic : 216.707.4300
880 Euclid Avenue
4.9 miles from the hospital
Staying Overnight
We invite you to stay overnight anytime you wish. Having you there may help your child adjust.
Please talk to your child’s nurse in advance so that we can make you as comfortable as possible.
If two people wish to stay overnight, special arrangements can be made. Unfortunately, we cannot
accommodate children under the age of 18 staying overnight. If you choose to spend the night,
please help your child keep his/her usual bedtime. We also ask that you be out of bed and have
the room organized by 8 a.m., so that our staff can give morning care to your child. Showers are
available for parents; please ask your nurse.
If you are staying with your child overnight, a continental breakfast will be provided to you.
The structure of the Pain Rehabilitation Program does not support family members staying
overnight at the hospital.
Outside Appointments
During your stay at Children’s Hospital for Rehabilitation, your child may have medical appointments at other facilities. We will provide transportation and encourage you to accompany your
child. There is usually room in the van for two family members. We will let you know in advance
the date and time of your child’s appointment.
Personal Belongings and Laundry
While the hospital can provide clothing, we realize your child may wish to wear his/her own
clothes. If so, please use permanent ink to label each item with your child’s name.
Washers and dryers are available.
Banking
An ATM is located at the outpatient entrance of the lower level of the Children’s Hospital
for Rehabilitation.
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Spiritual Services
We have a chaplain on staff to provide spiritual guidance and nondenominational worship
services in the hospital. We also offer a quiet meditation room where you can go to rest, pray or
meditate. A prayer request book is kept in the meditation room.
Mail
Children enjoy receiving mail! Our mailing address is:
Your Child’s Name
c/o Cleveland Clinic Children’s Hospital for Rehabilitation
2801 Martin Luther King Jr. Drive
Cleveland, OH 44104
Amenities & Dining
Cafeteria
Families can use our dining areas seven days a week. We serve meals during posted hours, and
vending machines are always available.
Welcome to Cleveland
Dining
Flying Cranes : 216.795.1033
13006 Larchmere Boulevard
1.2 miles from the hospital
Larchmere Coffee Bar : 216.721.3855
13006 Larchmere Boulevard
1.2 miles from the hospital
Academy Tavern : 216.229.1171
13006 Larchmere Boulevard
1.2 miles from the hospital
Shopping
Dave’s Supermarket : 216.658.4180
13130 Shaker Boulevard
1.0 miles from the hospital
Legacy Village : 216.291.0388
25001 Cedar Road
7.7 miles from the hospital
Target : 216.416.0025
14070 Cedar Road
5.7 miles from the hospital
Children’s Hospital for Rehabilitation
Larchmere Tavern : 216.721.1111
13006 Larchmere Boulevard
1.2 miles from the hospital
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clevelandclinicchildrens.org
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