Who is your Neighbourhood Policing contact? LOCAL NEIGHBOURHOOD POLICE CONTACT DETAILS: RETAIL SECURITY INFORMATION PACK Assistance in dealing with offenders It is the aim of the Crime Prevention Team to assist in the reduction of crime. For further details contact GMP DESIGN FOR SECURITY Tel: 0161 856 5912 Email: [email protected] Web: www.designforsecurity.org There will be occasions when offenders must be detained and this information will aid that process. USEFUL CONTACTS POLICE (Emergency): 999 POLICE (non-emergency): 101. www.gmp.police.uk Only call 999 when there is a threat to life or a crime in progress CRIMESTOPPERS: 0800 555 111 - www.crimestoppers-uk.org You can always give information on suspicious activity anonymously through the charity Crimestoppers HOME OFFICE: www.homeoffice.go.uk Crime prevention and statistics POLICE UK: www.police.uk Crime figures for your area VICTIM SUPPORT UK: 0845 456 8800 - www.victimsupport.org.uk Provides free and confidential support through trained volunteers to help if you are the victim of crime MASTER LOCKSMITH ASSOCIATION (MLA): 0800 783 1498 Visit www.locksmiths.co.uk for details. The MLA recommends approved locksmiths that work to high standards using high quality products for locks and hardware IMMOBILISE: - www.immobilise.com The UK’s national property database helps police identify the owners of lost and stolen property. To register your valuables for free online SOLDSECURE: - www.soldsecure.com Range of security products tested for a variety of purposes, from vehicle security to leisure equipment, home and office, and protecting valuables NATIONAL SECURITY SYSTEMS INSPECTORATE (NSI) for Alarms & CCTV www.nsi.org.uk Tel: 01628 637512 SECURITY SYSTEMS & ALARMS INSPECTION BOARD (SSAIB) for Alarms & CCTV www.ssaib.co.uk Tel: 0191 296 3242 BRITISH SECURITY INDUSTRY ASSOCIATION (BSIA) for security companies www.bsia.co.uk Tel: 01905 21464 CARD FRAUD WATCH website: www.cardwatch.org.uk 27 NOTES CONTENTS 26 1 Offender Check List for Store Management and Security Staff 2 Means of Offender Disposal 3 Definitions and Powers of Arrest 4 Evidence and Witness statement requirements 5 Crime Reduction Re-evaluation • Always ensure that till staff are aware of hidden goods in items such as push chairs, shopping trolleys, shopping bags and ensure the shopping trolley is empty. If they are suspicious of unusual clothing then do not be afraid to call a supervisor of guard. • Be aware of store procedures to ban persistent offenders or suspected offenders from your store. • Do not discount the benefits of Business Watch Schemes, sharing information and even resources can be a great advantage. • The Local Neighbourhood Police Team will be pleased to provide the necessary advice with regards to Watch Schemes. 25 spending an unusual amount of time in the store should be approached and offered assistance. Staff training is important to achieve a standard of service. It is important that a potential thief is aware that there is no weakness in the standard provided or the behaviour expected from different employees. Customer Service Skills Although there is no stereo-typical shoplifter, it is worth making all staff aware of behaviour which may be suspicious. They may all be innocent, but may be used to alert interest. Note the following; • They spend more time watching the staff than shopping. • Wear bulky or heavy clothing which is not appropriate for the weather • Walks in a manner which suggests they are concealing something • Appears nervous and picks up random items but shows no interest • Enters the store frequently buying nothing or very little • Larger than usual groups enter the store and cause minor disturbance which distracts the staff. Trolley collectors and car park supervisors may be utilised in reducing crime, they could be made aware of regular offenders and crime types. The type of duties they are normally engaged in gives them the time and ability to be vigilant in other areas. • Ensure that your staffing requirements are adequate in order to deal with thieves who like to take advantage of busy periods, or others who take advantage of shift changes, opening and closing times. • Try to greet or acknowledge or greet customers, let them know you are aware of their presence 1 Offender Check List for Retailers This section is intended to ease the process of dealing with an offence and offender and avoid missing important points • Be focussed and on guard when larger than normal groups enter the store, have a code in order to alert other members of staff. • Always approach any person who may appear suspicious and offer to help them, look them in the eye and ensure they are aware that they are being watched. • Train staff to be alert in regard to tag swapping or altering. 24 1 1. Ensure that a crime has been committed, (refer to the Definitions ) attractive items which are poorly located will be the focus of attention. 2. Call the police on 101 and report the crime. Part of the evaluation may include narrowing the times or days these items are taken. You will either be transferred to an officer to take details from you, or someone will ring you back to take the details over the telephone. You will be given an incident number when you make your report. Be clear that the call takers aware whether a suspect has been detained or not, this will affect your placement as a call priority. 3. Please make sure you have completed the following check list before a police officer attends. This could result in the officer not being able to complete the report. Keeping good notes and adhering to guidelines will increase the chances of a successful prosecution. Retailers n Ensure that the witness is on duty when the officer attends or have accurate contact / availability details. n The officer will be able to view the incident on CCTV (if applicable) n A copy of CCTV is made available for the officers to take with them to the custody office. n This will ensure that the best evidence is captured and the investigation can go ahead quickly and efficiently. Witness – Core Information to be Included in a Police Statement This is a reminder, for comprehensive details of all information required to complete a prosecution, refer to the section on ‘Witness statement Requirements’. n Have details of what you saw and actions you undertook, as a result of your observations. Include times etc. Note whether or not the suspect ever left your line of view. (notes may be used when making a statement and at court) n Have details of any conversation between yourself and the suspect, including clear reasons for your actions and indications that you have been understood. n Identify, list and secure any items subject of the offence. Ensure any property is made available for the officer to view. Taking a photograph of the items is always worthwhile as the Officer will not often remove the items subject of the offence. n You will need to note the time you called the police and time of arrival and the identity of the Officer. 2 E.g. thefts between 3pm and 4pm will point towards students or school children. It may also be worth looking at the vicinity of the store and any other attractions to the area. E.g. Doctors Surgery or Chemist. (Dispensing drugs) Improved lighting should always be considered. Always pay attention to the lighting within the store, improving the aspect (as note 1) will assist in this regard. There should be even high resolution lighting throughout the public area of the store, advise that no dark corners or recesses should exist which would be attractive to a thief. Ensure that the lighting at the pay station is such that mistakes or crimes with regards to bank notes are not aided by the lighting. The existence of a permanent UV light at the pay point may provide a deterrent to that intent on fraud. Should c.c.t.v. be in use, check the placement and view of the cameras, such systems should be a deterrent, check signage and the placement of a monitor easily seen by customers. The most efficient use of C.C.T.V. is to ensure that visitors are aware of it s existence, signage and monitors are as effective as the camera systems themselves. Examine the monitor position and quality, also view a copy of footage recorded on the system. Check that the requirement of 14 days minimum storage and approx real time recording is in place. (Detailed advice on a system should be referred to the Divisional Crime Reduction Specialist.) Signage for the ‘Prosecution of Thieves’ and the existence of ‘c.c.t.v.’ should be prominent. A legitimate customer will not object to a sign at the front door advising that ‘Thieves will always be prosecuted’. A sign may also include a requirement with regards to a dress or conduct which has caused previous problems. (E.g. A requirement to remove caps or hoods) A sign may avoid personal confrontation with a staff member and will indicate that standards of behaviour are being monitored. Staff not engaged at the checkout should be trained to spend a maximum of time on the shop floor, any suspicious customers, or members of the public 23 After dealing with an incident and handing over a suspected offender, it is useful to evaluate how well it was dealt with internally and whether there is scope to change our operating method in order to reduce re-offending The Neighbourhood Policing Team will be equipped to give advice on crime prevention in relation to retail crime, they will be pleased to attend and advise. After each incident it would be useful to consider the points listed below and consider any changes which may assist in preventing the same offence from happening again. Consider increasing natural surveillance by removing all possible obstructions from windows and doors including posters, stock shelves and advertising. Natural Surveillance will reduce the attractiveness of a retail store for thieves, the possibility of an employee, customer or member of the public observing their criminal actions will make them think again. An open aspect to the street outside will help a shopkeeper view potential customers approaching the store, an early view of a suspicious character will assist staff in the management of a possible situation. Improve the visibility within the stores by noting the height of the displays and the direction of the isles in relation to the till area. The use of convex mirrors may be advisable in unavoidable blind spots. A storekeeper may consider reducing the height of a display, or re- designing the floor plan to increase visibility. Not only will it dissuade a thief, but will improve customer service by noticing a member of the public in need of assistance with a purchase. n Details of any other persons involved in the incident or detention. Customers and members of staff may be called as witnesses. Note all contact details. • After an arrest or detention is made, it is important that the following is completed; • The suspect should be taken to a secure and safe environment. • Staff and detainee Health & Safety is your responsibility and so they should not be left alone in a situation where they may either harm themselves or dispose of items of an evidential nature. • The Police should be called immediately. • Details of the offence including particulars of evidence should be recorded as soon as possible (notes made at the time, see notes below) • The person detaining the suspect should be present for handover of the person and evidence to the officer. • Attempts should be made to identify any health issues, (including metal health) • All reasonable attempts should be made to identify the detainee. • Any witness contact details should be recorded for the Police to collect a.s.a.p. (Name, Address, Age, telephone numbers and availability.) • Any CCTV evidence should be copied and available for viewing and collection by the Police when attending the scene initially. Consider the position of the tills in relation to the doors. Eye contact with all customers entering the store should be attempted. The tills/counter or service desk should be plainly in the direct line of sight of a main public entrance. A view of staff by visitors and the ability of staff to evaluate a potential threat early, increase customer/staff confidence. Small desirable items of stock (egg coffee etc) may be placed behind the till, with reduced numbers actually on display. A notice may be posted to ask staff for such an item which may have been targeted. It is important to evaluate which items of stock are being stolen and why, usually higher value, smaller 22 3 5 Crime Reduction Re-evaluation How could we have avoided this offence? 4 21 Statement Writing Exercise A blank statement forms within the course manual should be completed by the trainees using the following exercise: Scenario: You are a Store Detective operating in a large supermarket outlet. At 1.30pm, during one of your patrols of the store, you observe a young female with a baby in a pushchair behaving oddly. You observe from a distance and see the female go up to the Health & Beauty section of the store. After casually looking over her shoulder she selects and conceals two Oil of Olay products into her jacket, then continues browsing through the store. You continue to watch the female, as she goes through the cash desk and pays for only the milk and bread in her basket. She then leaves the store. What action would you take throughout this scenario? – take notes that you would record in your working notebook. Complete the Witness Statement, using the details in your notebook, to reflect the action you would take during and after this incident. Use your imagination to complete any missing details – descriptions, circumstances, names, addresses etc. Disclaimer It may be necessary for you to pass the responsibility of property over to a Police Officer. This may differ between the different Police Constabulary’s, in that you may be required to enter such information in to your Statement. Crime Property When collecting crime property from Police stations or returning property retained at the store, it must be returned promptly to the Store Manager, or to the person in charge of the store. A list must be made in your notebook of the property and signed by the Manager (or nominee) as having received it. Under no circumstances must crime property be taken home or left in your vehicle. 20 2 Means of Offender Disposal There are a number of options open to the police when dealing with suspected shoplifters The following measures give a summary of those outcomes 5 RESTORATIVE JUSTICE (RJ) RJ is an alternative to court disposal and isn’t a criminal record but instead will be recorded on a local police system.. The aim of RJ is to deliver simple and effective justice that empowers victims enabling them to suggest how the offender might be able to repair the harm done. i.e. in the case of a low level shoplifting offence this may be a LETTER OF APOLOGY to the store manager or a FACE TO FACE apology (if manager requests it). It also may take form as cleaning the pavements around the store supervised by youth offending team (if the offender was under 18) This is a non statutory disposal with the emphasis being on the victim’s considerations. If the victim does not want RJ then there will be no RJ and one of the other disposals below will be considered FIXED PENALTY NOTICE These are a £90.00 pound fine (can’t be given to persons under 18) which the offender has 3 weeks to pay. It does not count as a criminal conviction but is a fine. If the offender does not pay the fine then the amount is increased by a half. The offender has also an option on the fixed penalty to elect a court hearing should they require. A statement is used as a source of evidence in any subsequent proceedings. This is a means of providing sufficient information to enable a decision to be made regarding possible prosecution. It is important to note that in Scotland the law regarding Statements is slightly different to that in England and Wales. The Police themselves write down a verbal Statement from witnesses to a theft. They do not require a formal written Statement in order to pass the matter to the Procurator Fiscal (Scottish equivalent to the CPS). In Scotland any request for a Statement has to be made to the Procurator Fiscal’s Office. FOR SECURITY PERSONNEL - Notebooks The notebook/pocket book should be carried with you at all times whilst on duty. Entries into the notebook will be neat, precise and factual. Only information relevant to your duties should be recorded. Evidence or information will be recorded as soon as is practicable following an incident, when the evidence is fresh in your mind. These notes must be original and not copied. Mistakes must be corrected throughout using a single line and initialled. Acceptable information should follow this format: • Time and date • Defendant’s name and address • Defendant’s date of birth and age • Details of observations made • Time the accused was first seen • Movements around the premises • Actions of the accused • Any relevant information such as others involved, bags carried by the accused • How many points of payment the accused passed before leaving • Comments made by the accused at the time of arrest • Related information given in the Manager’s Office • Related information given to the Police - recording the PC’s name or no. • Time Police arrested the accused • Whereabouts of the retained stolen property 6 19 Rules for Written Statements SUMMONS REPORT ALWAYS: The police may wish to summons the offender to appear at court and interview the offender at the scene. The officer will later compile a file including the statements made by the store and submit an evidence file to the summons unit who will eventually issue the summons and a court date. • Be accurate and truthful in what you saw and you heard • Include relevant information • Always use black ink If offender pleads not guilty at court then there will be a trial were the staff members who provided statements may have to attend court • Write in a chronological sequence • Should be legible and neat • Use plain, simple English • Use block capitals for names/places ARREST/CAUTION • Include the collar number and name of the Police Officer • Sign the statement under the printed caption at the foot of each page, and underneath, or by the side of the final word. • Always line out mistakes with a single line and initial (no tippex) • Leave no gaps and continue writing to the end of the line. To arrest someone there has to be certain conditions apply that render thearrest necessary (this is for the officer to decide). If the officer arrests the offender then they will be taken to the charge office where they will be given their rights, entitlements and legal advice if requested. They will be subsequently interviewed and if enough evidence exits they will be charged and given a court date to attend. NEVER: • Include your opinion If the offender has no previous convictions or very few and they ADMIT the offence then they will be eligible for a simple caution which although isn’t a criminal conviction it is an admission of guilt which will be kept on police record. This is administered there and then by a Sgt or Inspector. • Use jargon or abbreviations • Write too much • Use tippex or correction fluids MG11 Witness Statement On the reverse side of the printed front page, several pieces of information are asked for. You need to fill in only the following: • Occupation • Dates to be avoided • Contact point (Area Office/Store Number) • Contact telephone number (Area Office/Store Number) Under no circumstances should you give your home address or telephone number on the front and main body this form. However, there is capacity for this information to be recorded on the back of the form, in case the CPS or Police need to contact yourself. Should you encounter a problem in respect of this rule, you should ask the Officer involved to contact the Area office/Head office. 18 7 Paragraph 3 – The action of the Detained Person Mr/Mrs/Miss …………… picked up a/some …………. In his/he right/left hand. He/she walked way from the display and placed the ……….. into his/her pocket/holdall/bag. He/she then made his/her way towards the front/rear doors of the store and went outside into ………… Street/Road. Paragraph 4 – Confirmation At no time did Mr/ Mrs/Miss …......…. Approach a till and offer payment for the …....….. in his/her ……...….. He/she passed (how many) manned till points before reaching the door. Paragraph 5 – The Stop I followed Mr/Mrs/Miss …...….. outside the store and introduced myself. I told him/her why I was speaking to him/her and asked him/her to return to the store with me. Paragraph 6 – The Manager’s Office We went to an office on the …… floor of the store where we were joined by the Store Manager / sales assistant etc. In the presence and hearing of ……..…, I told the Manager what I had seen. Mr/Mrs/Miss produced the …….. The police were called and a short time later, P.C 1234 ……….. attended the store. In the presence of …….……, I told the Officer all that had taken place. Mr/Mrs/Miss ….….. was arrested and cautioned and taken to the Police Station. Paragraph 7 – Goods and their whereabouts The ………. are/is valued at £…… No one has permission to remove any goods from ………… store in …….., without first making payment. Paragraph 8 – Exhibit the Stolen Property The above will be retained at the store, (or has been retained by PC 1234…… (name) and can be produced as evidence if required as Exhibit Number (Your initials). Paragraph 9 – R-V Turnbull (stated case in law – theft) If requested. Some, not all Police, will quote this stated case as in that particular area they have solicitors/barristers which like to make it ‘uncomfortable’ for the Store Detective if a court appearance is required. If you come across this, your statement will require a further paragraph, which should be written as: ‘Further to the above, I will state that I was never more than XX meters away. I had a clear and unobstructed view at all times and the lighting in the store was good.’ Only use this paragraph if the arresting Officer specifically requests it. 8 17 The following information and detail will be asked of the witness, knowledge of the requirements is very useful in order to affect the smooth handover of a detainee. Statements can be used as a source of evidence in any subsequent proceedings and to provide sufficient information so that a decision can be made regarding possible prosecution. Hearsay Evidence - may or may not be admissible in Court. As a general rule it is best to include it in your statement. It can always be taken out at a later stage and is often necessary in order to give a complete picture of what actually happened. Direct Evidence - Should include the following elements:• Caption • Setting the scene (the situation) • Actions of the detained individual(s) (description of behaviour, actions etc) • Confirmation • The stop • The Manager’s Office (what happened / what was said whilst in Holding room etc) • The goods and their location • Exhibit the stolen property • R V Turnbull (if requested) Statement Content Paragraph 1 – Caption I am ………….......…… (full name) and am employed as xxxx (e.g.: a Store Detective/Store Manager/Security Officer) by XXXXXXXXXX, (who supply the services of a Team of Store Detectives or similar to a number of stores in this area). I have held this position for …...............… (number of years). My role is to ...................... (i.e.: Manage the shop / to detect and deter shop thieves / to protect the staff and store etc.) 3 Definitions and Powers of Arrest It is important that staff are aware of the requirements and rights in law regarding offences and powers to detain Paragraph 2 – Setting the Scene At …………. am/pm today …………….. (day/date), I was working on the …… floor of the store when I noticed a man/woman/boy/girl ………............…….. (description of individual – top to bottom, including any identifying clothing) standing/bending down, etc at a display of ……….. at/on the left/right hand side/ centre of the store. This person later gave his/her personal details as…… 16 9 Section 1 of the Theft Act 1968 provides the legal definition of theft 1(1) A person is guilty of theft if he dishonestly, appropriates, property, belonging to another, with the intention of permanently depriving the other of it and ‘thief’ and ‘steal’ shall be construed accordingly. 1(2) It is immaterial whether the appropriation is made with a view to gain, or is made for the thief’s own benefit. 1(3) The following sections of this Act shall have effect as regards the interpretation and operation of this section (and, except as otherwise provided by this Act, shall apply only for purposes of this section). NOTES (i) The wording which makes the above an offence is found in section 7 of the Act. All five of these elements must be proved to obtain a conviction. The term ‘property’ in this Act is not the same as that in the offence of criminal damage. (ii) A secure network which protects jewellery, watches and other treasured items, providing the Police with a nationwide database to search and trace the owners of recovered items can be found at www.police.e-register.net.. (iii) There are a substantial number of cases concerning the different terms used as part of the definition of theft. These cases are not listed under this document, but under the documents containing the definition of that particular term. For example, cases relating to the meaning of ‘property’ can be found by accessing document D4 on the subject of ‘property in theft’ and viewing a list of cases from that document. Any case listed in this document is only concerned with the general concept of stealing and not the specific terminology. This principle applies to other topics broken down in this way. Section 2 of the Theft Act 1968 provides for circumstances which are not to be regarded as ‘dishonest’ 2(1) A person’s appropriation of property, belonging to another is not to be regarded as dishonest (a) if he appropriates the property in the belief that he has in law the right to deprive the other of it, on behalf of himself or of a third person; or (b) if he appropriates the property in the belief that he would have the other’s consent if the other knew of the appropriation and the circumstances of it; or 4 Evidence and Witness statement requirements Unless there is a local agreement between the Police and the Store, statements will NOT be written by staff It is vital however, that you are aware of the information required for a witness statement (c) (except where the property came to him as trustee or personal 10 15 representative) if he appropriates the property in the belief that the person to whom the property belongs cannot be discovered by taking reasonable steps. 2(2) A person’s appropriation of property belonging to another may be dishonest notwithstanding that he is willing to pay for the property. NOTES (i) Section 2(1)(a) more or less replaces the common law defence of ‘claim of right’, which may be referred to in some instances. (ii) The term dishonestly, for the purposes of the offence of theft under section 1 of the Theft Act 1968 (and for other similar offences), is not specifically defined. In determining whether the prosecution has proved that the person charged was acting dishonestly, a jury must decide (a) what is dishonest according to the ordinary standards of reasonable and honest people; and (b) whether the person charged himself realised that what he was doing was dishonest by those standards; see R v Ghosh 1982 Section 3 of the Theft Act 1968, defines the term ‘appropriation’ for the purposes of the offence of theft under section 1 of the Act 3(1) Any assumption by a person of the rights of an owner amounts to an appropriation, and this includes, where he has come by the property (innocently or not) without stealing it, any later assumption of a right to it by keeping or dealing with it as owner. 3(2) Where property or a right or interest in property is or purports to be transferred for value to a person acting in good faith, no later assumption by him of rights which he believed himself to be acquiring shall, by reason of any defect in the transferor’s title, amount to theft of the property. NOTES (i) Where a bank is asked to transfer funds from an account, either by writing a cheque or by placing the instructions in a faxed letter, the request to make the transfer (if it is subsequently made) amounts to an assumption of the rights of the owner and therefore to be an appropriation. This will be the case even if the request does not actually authorise the bank to make the transfer; R v Hilton [1997] 2 Cr.App.R 445. (ii) In R v Briggs (2003) it was held that the word ‘appropriation’ in section 3(1) denotes a physical act rather than a more remote action triggering the payment. 14 11 (iii) Be aware of the case of R v Hinks 2000 (listed below) which makes it possible to steal from the owner of property even though the owner has consented to the property being taken. This has a particular relevance in relation to taking petrol without making payment and an explanation of the effect of the case in relation to ‘petrol cases’ is incorporated into R v Coady 1996 (also below) The definition of Assault Any intentional or reckless act which causes a person to apprehend immediate unlawful force or personal violence. Physical injury or contact is not necessary. The emphasis is on the reaction of the victim, who must perceive the unlawful violence as ‘immediate’ (although this term has been given a wide interpretation). Depending on the circumstances, words or gestures alone may constitute an assault. (An assault may involve a threat alone). If violence is threatened, there must be the ability to carry out the threat at the time. It should be noted that an assault does not have to involve an actual application of force, which would be a battery. Intention/recklessness In order to constitute an assault punishable in accordance with criminal legislation, it has to be established that the accused acted intentionally or recklessly. In connection with recklessness it is necessary that the accused has foreseen that the particular kind of harm might be done and yet has gone on to take the risk. (R v Savage; R v Parmenter (1991)). Sections 24A of the Police and Criminal Evidence Act 1984 provides the power of arrest for persons other than constables and designated persons (e.g. members of the public) 24A(1) A person other than a constable may arrest without a warrant (a) anyone who is in the act of committing an indictable offence; (b) anyone whom he has reasonable grounds for suspecting to be committing an indictable offence. 24A(2) Where an indictable offence has been committed, a person other than a constable may arrest without a warrant (a) anyone who is guilty of the offence; (b) anyone whom he has reasonable grounds for suspecting to be guilty of it. 24A(3) But the power of summary arrest (see note (v)) conferred by subsection (1) or (2) is exercisable only if (a) the person making the arrest has reasonable grounds for believing that for any of the reasons mentioned in subsection (4) it is necessary to arrest the person in question; and (b) it appears to the person making the arrest that it is not reasonably practicable for a constable to make it instead. 24A(4) The reasons are to prevent the person in question (a) causing physical injury to himself or any other person; NOTES (i) For a statement of what constitutes an assault and when it ends, see further Fagan v Metropolitan Police Commissioner. (ii) An individual should be charged with either ‘common assault’ or ‘battery’ - the inclusion of both in the same charge is bad for duplicity. (DPP v Taylor and Little [1992] 1 All ER 299). (b) suffering physical injury; (c) causing loss of or damage to property; or (d) making off before a constable can assume responsibility for him. 24A(5) This section does not apply in relation to an offence under part 3 or 3A of the Public Order Act 1986. (iii) See also car jacking where the offence of assault may be applicable. Index: assaults and woundings 12 13
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