ePages
The Cloud Service Platform
e-commerce. now plug & play.
epages.com
02
E-Commerce as value added service
Chances with the cloud
New technologies, increasing competition, market
consolidation ... Hardly any other market changes as rapidly
as the online market. Which is why its even more important
than ever to utilize your existing customer relationships
and offer them intelligent added value. In doing so, you will
generate new profits and and also become attractive for
new customers with your complete offering.
ePages allows you to offer small and medium-sized
companies the right e-commerce products that they
need and want. No company can afford to be without a
professional web presence. In today‘s world, customers
are „always on“ and make use of the Internet intensively
to search for products and services and make purchasing
decisions based on the information they discover.
Sinking margins and the continued tense global economic
situation is forcing even small and medium-sized companies
to conduct business as efficiently as possible. Cloud service
offers are gaining points with their low fixed costs and the
fact that IT infrastructure, software and services can be
rented from one source.
You not only profit from our many years of experience in
this market, you also profit from a tested, standard product
and additional services that are precisely tailored to your
needs: From hosting and application management to shop
setup and design for your customers.
If you desire, you can offer a complete package without
having to build up infrastructure yourself. This allows you
to start, market and continually expand your e-commerce
platform with minimal risk or technical complexity – even
internationally.
Your customers select exactly the product that best meets
their requirements from the different product types offered
and then lease the appropriate product via your website.
Within minutes, your new customers take their first steps
into online business.
ePages is a scalable e-commerce platform that allows
you to respond to this need. Offer business websites and
online shops for rent that are easy to administer in different
performance classes. And with flexible leasing conditions:
You only pay for the shops and business websites that
are actually in operation. No need for initial investment in
licenses.
03
3,5 mil
small and medium-sized businesses in Germany*
22,8 mil
small and medium-sized businesses in the EU**
85%
European SME with an own website do not sell online**
*Federal Statistical Office
** European Comission
04
5 countries, 6 target groups, 8000 customers
One integrated platform as convincing argument
Offer the matching products for different target groups and
countries and in an extremely short time and a (theoretically) unlimited amount!
For many small and medium-sized companies, apprehension about technology is the main reason for not making the
first steps into e-commerce. With ePages, you can offer them
the solution: An easy-to-use online shop which includes all
the functionality for successful online business. These first
steps into the world of online business can be made without a need for programming expertise and with low costs.
A standard browser is all that is needed for the administration.
numbers of professional business websites. This means
that you as hosting provider can target companies that do
not require the classical online shop but do want to operate
a professional company website with comprehensive business functions.
Hundreds of thousands of small and medium-sized businesses have no physical products that can be sold online in the
classical way, rather, they offer services that can be booked,
reserved or rented. With the new appointment, booking and
reservation functions of ePages, you can also target these
companies. Restaurants, bed & breakfasts, repair shops,
hair salons … – every company can now create and operate
a professional business website using „plug & play“.
With ePages, you can not only offer powerful online shops,
you can also centrally manage, rent out and market large
With ePages, you improve your competitive ability, your
market position and the perception of your brand.
∙∙ By introducing a new product line, you increase your company profits. Because you increase the sales
per customer and generate additional sales with new customer business.
∙∙ The more services customers book from one source, the less likely it is they will change providers. You
thus, reduce the churn rate of your customers.
∙∙ Additional services help increase customer loyalty and preserve long-term customer retention.
∙∙ ePages cooperates with a host of technology partners. By offering ePages, you create a range of new possibilities for marketing cooperations. This raises the level of service for your customers and increases your
visibility in the market.
05
ePages references
Long-term partnerships for mutual success
Choose ePages and place your trust in the many years of experience and long-term customer relationships. Several of the
largest European hosting providers and services companies already trust and rely on ePages Cloud Services for successfully
offering online shops and business websites for rent to their customers.
„We made exactly the right
decision with ePages. Thanks to
the outstanding cooperation with
ePages in combination with the
highly available STRATO server
platform in our certified computer centers, we are able to offer
the most up-to-date rental shops
at extremely low prices. Over
20,000 customers have already
gone with a STRATO shop and
the growth is accelerating. The
STRATO business shops have
been a complete market success
for many years.“
Damian Schmidt,
Chief Executive of STRATO AG
06
The right product for every target group
E-commerce in modular design
With the modular ePages platform you can define an
appropriate product portfolio depending on which target
group you would like to focus on. As a supplier, you can
decide how and at what price you want to rent out at.
by you at different performance classes. ePages Flex is the
offer for virtual servers where customers can turn hardware
and functions on and off as needed, and even integrate
external systems via provisioned web services.
The products in a shared-hosting environment are powerful
online shops and websites that are preconfigured by you –
each having identical functionalities which can be offered
Shop type 1
100 Products
1 Language and Currency
Shop type 2
1000 Products
5 Languages and Currency
Shop type 3
5000 Products
8 Languages and Currency
Appointment & Booking Function ·
Regions · Blog · Picture Galleries ·
Product Comparisons · Product-Bundles ·
Guest Book
Tell a Friend · Data Import and Export ·
Question about Product / Attachments ·
Customer Groups · Advanced Search
Product Ratings · Deffered Payment ·
Direct Order Form · Customer Attributes ·
Logistic System Integrations (UPS) ·
Online-Payment · Cross-Selling ·
Discounts · Pricelists · Portal Integrations ·
eBay Integration · Newsletter · Bulk Pricing ·
Delivery Note · Invoice · Credit Note
Product Ratings · Deffered Payment ·
Direct Order Form · Customer Attributes ·
Logistic System Integrations (UPS) ·
Online-Payment · Cross-Selling ·
Discounts · Pricelists · Portal Integrations ·
eBay Integration · Newsletter · Bulk Pricing ·
Delivery Note · Invoice · Credit Note
Tell a Friend · Data Import and Export ·
Question about Product / Attachments ·
Customer Groups · Advanced Search
Tell a Friend · Data Import and Export ·
Question about Product / Attachments ·
Customer Groups · Advanced Search
E-Commerce Standard Functions
Professional shopping basket, complete Backoffice, customer group management, 300 design templates, WYSIWYG editor,
attachments, product slide show, question about product, SSL Encryption, data import and export, customer account with login,
minimum order quantities and minimum order totals, standard payment methods, payment method discounts.
07
Inclusive overall service package
ePages services
ePages allows you to focus on your core business:
Earning profits. ePages supports you before, during and
after the market introduction and helps you select the
right products. ePages also guarantees interruption-free
operation of the ePages e-commerce platform and ensures
that your customers always have the best-possible
e-commerce offer available through regular updates.
In addition, ePages assists you in marketing, support,
training and sales.
Develop new market opportunities. ePages supports you
with over 10 years of experience in e-commerce.
Technical consulting
Do you need a special payment or integration of additional features? If you wish, ePages can assist you with
the technical implementation and the development of your ePages project.
Application management and hosting
With ePages, you don‘t need to worry about administration and maintenance of your shop
and website platform. Save time, complexity and server capacity with ePages Application
Management and Hosting.
Technical support
Even the most advanced technology can sometimes cause problems. ePages‘s service
team is there for you around the globe and around the clock if you ever have difficulties
with the ePages platform.
Design & Consult
Make your customers even more successful. With ePages Design & Consult, you can offer a
service for the simple setting up, professional design and SEO optimization of the online shops
and business websites you rent out simply and without risk.
08
Marketing-Services
ePages supports you with the product definition, market introduction and the marketing. The ePages
marketing team not only provides you with text modules for a customer blog, templates for a
professional product presentation and video tutorials, they also care for the ePages user community
and create customer surveys together with you.
Training
ePages trains your employees. Only when you know about all the features and functions of
our software, will you be able to fully utilize it and market it. ePages can also take care of
your customer training for end users if you wish.
Customer-Care-Services
ePages supports, activates and analyses your customers. If you want, the ePages service
center can handle the customer support and activate customers in the test phase. Regular
surveys help you to better know your customers.
Billing & Provisioning
Rent out online shops and business websites to your customers. ePages takes care of the billing
and provisioning. Through the use of Parallels Operations Automation (POA) and Parallels Business
Automation (PBA), all booked offers in your name are directly billed with the customer.
09
ePages for service providers and telcos
Become a full-service provider in just a few steps
Today, service providers face a number of challenges simultaneously: Sinking margins, greater competition, extremely
price-sensitive customers and the shifting of services to the cloud.
Easy-to-use rental online shops and business websites round out your product portfolio with services that sustainably
increase customer retention and which you can use to target completely new customer groups. The ePages platform is your
basis for e-commerce services in the cloud.
Instant Reseller-Programm:
The Instant Reseller Program offers the fastest e-commercego-to-market solution in the world. You register at ePages,
get four preconfigured packages that match your target
groups and immediately start marketing!
For this program we cooperate with Parallels, the leading
provider of automation software in the service provider
market. As an Instant Reseller you get access to your own
Resellers Area within the Parallels Automation Platform
where you can implement the online shops and business
websites of your customers on the fly and take care of the
provisioning. Simply start with a preconfigured offer and
switch to an individual solution later on – that’s no problem
when using ePages.
You can find more information on the Instant ResellerProgram at our website at epages.com/instantreseller
10
Gold Hosting-Programm
Do you already have a large customer base and individual
requirements for the platform? Then choose the Gold
Hosting Program. This provides you with all the possibilities
you need: You determine the product configuration, and
you can market e-commerce in multiple countries. If you
wish, we can install the platform on your servers, integrate
your provisioning system, implement integration to your
Single-Sign-In-Portal or adapt merchant administration and
facilities according to your requirements and specifications.
Or you simply let the experienced and knowledgeable
ePages technology team take care of hosting, application
management and all other services*.
* Have a look at page 8 for a detailed overview of our service
portfolio.
Product offering
Design adaptation of the offering
Hosting
Application management
Integration in your own provisioning system
Marketing templates
1st Level Support
Instant Reseller Program
Gold Hoster Program
Four pre-configured product bundles for
DE, NL, ES, FR, UK
Individual creation of
different ePages products
--
Optional
On ePages white-label
hosting platform
In-house in your data center or on the
ePages white-label hosting platform
ü
Optional
Customers receive an reseller access to
the Parallels Automation Platform
Optional
ü
ü
Optional
Optional
11
12
ePages for logistics experts & trade directories
New markets and opportunities with ePages
Many established. industries such as providers of logistics
services or trade directories are experiencing a radical
change: For them, the Internet simultaneously represents
new potential business fields and a new competitive
situation. How can companies profit from the current
movement of business to the net and simultaneously retain
customers?
The answer is: By giving your customer base yet another
reason to continue to use your services. Offer online shops
and business websites.
Today, visitors of online trade directories (for example,
Yellow Pages) expect the portal to provide them with the
ability to get to the website of the company with just one
click in order to find out more information. But how many
of your customers really have a professionally designed
Internet presence or an online shop?
Product offering:
Design adaptation of the offering:
With an online shop, logistics experts strengthen not only
the customer retention but also increase (in the best case)
the number of orders of these customers – and thus your
quantity of orders.
With ePages, you can profit from the Internet – without an
initial investment. We have prepared a range of products
for you from which you can arrange an appropriate product
portfolio for your customers. And we can take care of
everything else as well: From hosting and provisioning, to
the platform management, to Design & Consult packages
and accounting, we can take over all tasks that you are not
able to take care of or don‘t want to do yourself.
What‘s your role in all this? You cater to your existing and
potential customers and profit from additional sales.
Selection from predefined ePages products
Optional
Hosting:
ü
Application management:
ü
Provisioning:
Optional
Adaptation of the
provisioning process:
Optional
Billing
Optional
User support
Optional
Design & Consult
Optional
Marketing
templates:
ü
1st Level Support:
ü
13
14
Faster in the web with plug & play
Professional setup and design as simple exercise
With the ePages platform, you make it easier than ever
before for small and medium-sized businesses to get
started in online business: An Internet connection and
a browser are all that is needed in order to lease out a
shop or a website and expand it to a sales and marketing
center. Prior knowledge in software installation, hardware
configuration or design is not necessary.
15
All tools for success
Your customers as professional online merchants
Setup and design
An intuitive to use setup assistant ensures a fast and easy
setup of an online shop or a company website. Business
owners themselves specify the look of their Internet
presence. Those who don‘t have the requisite design
experience can select from over 100 industry-specific
design templates for a professional visual appearance in
just a few clicks. And for those wanting more, the integrated
design tools provide the ultimate freedom for creating
something truly unique.
Shop management
In the well-arranged merchant back office of ePages, shop
design, product management, appointment management,
customer and order management, inventory control and
marketing take place in equal measure. With the available
back office modules, the shop or website is configured, the
day‘s business is handled and the product marketing is
pushed – from anywhere and easily via browser.
Customer and order management
In the „Orders“ module, the online merchant is able to
keep track of even large order volumes. The order status
is assigned with the click of a mouse (e.g. „in process“,
„delivered“, „paid“), and invoices, bills of sale and credit
notes can be created. In the „Customers“ area, the business
owner sees the individual customers and their orders.
Whether aggregate rebate, quantity discount for repeat
customers, discount for new customers– with ePages, your
customers will be able to keep track, even with complex
rebate systems.
Content Management
Once the design is determined, the catalogs, products,
services, descriptions, images and information about the
company are incorporated. Depending on product type, this
content can also be comfortably created and maintained
in multiple languages. A powerful WYSIWYG editor and
16
the convenience of „front-end editing“ support your
customers. Navigation elements, categories or images can
be positioned using „drag & drop“, the necessary product
images are automatically generated in the required sizes.
Products and services that can be booked, reserved or
rented by the customer are edited in the „Appointment
Management“ module. The business owner stores the
information here that is required for the booking (e.g. start
and end times, length of time, price). Which resources have
been booked for which time period is also seen here.
Last but not least, the national and/or international
payment and shipping options are specified and the new
shop or new website can now be activated already.
International presence
ePages knows no borders: 13 languages and numerous,
expandable currencies give your e-commerce customers
room to grow internationally. The system supports the
leading national and international payment methods and
certifications. Local tax rates can be adapted countryspecifically and country-dependent shipping prices ensure
maximum buyer readiness.
Maximize online success
Strong partners for every case
ePages is a product that offers your customers everything
they need to maximize their online success - and reduces
your churn rate. Therefore we work with leading e-commerce
technology partners in Europe in order to supply tested
and certified additional functions out of the box that have
ePages proven quality.
l Aid
Lega
&
ting
Ra
The seamless integration in standard virtualization
software like the Parallels Automisation product line
or Microsoft Navision as well as the support of the APS
standard guarantees an quick and easy implementation of
ePages into any standard server environment.
Logis
tics
Se
ng
olli
ntr
Co
ER
P
&
ch
ar
M a r k e t Pl
TM
ti n
&C
rke
o ll e
, Ma
c ti o n
s
aces
Saferpay
t-
p
M
m
et
Co
ho
ds
g&
ar
is
on
Sh
op
pin
Pa
y
n
me
g
17
To each his own
Successful ePages customers
With ePages , every business can run a successful online
sales channel, regardless of size, business model, trade
or product portfolio. There are over 50,000 online shops
and business websites in use worldwide and every Internet
presence is unique.
You can see a small selection of customers here and you can
find additional references at epages.com/references.
18
Get ready for new opportunities with ePages.
Become an e-commerce cloud service provider.
Do you want to know more about the possibilities you have with the ePages
platform? Then give us a call or send us an email. We will get in contact with
you as quickly as possible.
phone: +49-40-350 188-0
email: [email protected]
epages.com/offer-eshops
Looking for a personal demo?
We are eager to give you a personal product presentation. Let us show you
how easy it is to use ePages for offering “on demand” online shops and
business websites.
Register yourself at epages.com/en/presentation.
19
Headquarters
ePages GmbH
Pilatuspool 2
20355 Hamburg
Germany
+49-40-350 188-0 phone
+49-40-350 188-222 fax
[email protected]
Jena
ePages GmbH
Leutragraben 1
07743 Jena
Germany
+49-40-350 188-0 phone
+49-40-350 188-111 fax
[email protected]
London
ePages Software Ltd.
Hudson House
8 Tavistock Street
London, WC2E 7PP
United Kingdom
+44-203-178 5330 phone
+44-203-031 1224 fax
[email protected]
Barcelona
ePages Southern Europe S.L.
Entenza 332-334, 3a2o
08029 Barcelona
Spain
+34-91-453 4355 phone
[email protected]
epages.com
© 2010 ePages GmbH.
All rights reserved. All company, product and brand names are trademarks or registered trademarks of their respective owners.