Date
Longcroft Clinic
1st April - 30th
April 2016
Reviews this period
Average score this period
1
2
3
4
11
4.5
5
Reviews by score this period
1.00
0.00
1.00
3.00
6.00
0.00
Extremely Unlikely
Unlikely
Neither/Nor
Likely
Extremely likely
Don't know
Reviews by age
Female
2.00
0-20
0.00
1.00
5.00
1.00
0.00
1.00
21-30 31-40 41-50 51-60 61-70 71-80
81+
Ethnicity
8.00
1.00
Long-standing conditions
0.00
0.00
0.00
0.00
0.00
0.00
1.00
0.00
1.00
0.00
5.00
White Mixed Asian Black Other
Deaf
Blind Physical Mental Illness Learning None
1
Involvement
Cleanliness
Staff
Appointment
2.00 Appalling attitude from a Gp who has no idea about the
4.00 importance of building rapport with his patients. Would rather
1.00 stare at computer screen than make eye contact and made me
3.00 feel completely dismissed and stupid. As a healthcare
professional myself and a usually very assertive person this is
Source: online quite a difficult thing to achieve so well done Dr Pande.
Reception staff often rude. Have made telephone appointments
and on 3 occasions have not been called back. When spoke to
reception staff they were unhelpful. Specific telephone clinic
would be better. At The Old Court House. sutton, GPs have an
hour allocated specifically for telephone consultation so you
know you will be called within a specific time frame Nurse who
administered my children's jabs had dreadful bedside manner,
did not wash her hands or use alcohol gel. When I challenged
her about this issue, also pointing out she had a cut on the end
of her thumb she responded 'its healing' and dismissed the
issue. The saving grace at Longcroft is Dr Ray, who is a joy!
Wonderful GP, great attitude. Such a shame she's so popular
and can't always get an appointment, as I refuse to see anyone
else at this clinic.
5
Involvement
Cleanliness
5.00 Had an appointment for a blood test this morning. Actually saw
5.00 the nurse a few minutes earlier than my appointment time. She
Staff
5.00 was very pleasant and put me at my ease as I told her that in the
Appointment
4.00 past there had been difficulties in taking my blood (including a
hospital). However, she completed the procedure quickly and
Source: online painlessly and I was most impressed. So many people report a
negative experience that I wanted to say well done Longcroft have always found the practice to be absolutely fine.
5
Involvement
5.00
Cleanliness
5.00
Staff
Appointment
5.00
5.00
Source: offline
3
Involvement
2.00
Cleanliness
Staff
5.00
5.00
Appointment
5.00
Source: offline
4
Source: offline
4
Source: offline
5
Cleanliness
5.00
Staff
5.00
Appointment
4.00
Source: offline
4
Involvement
5.00
Cleanliness
5.00
Staff
Appointment
5.00
4.00
Source: offline
5
Cleanliness
Staff
3.00
4.00
Appointment
4.00
Source: offline
5
Involvement
5.00
Cleanliness
5.00
Staff
5.00
Appointment
5.00
Source: offline
5
Involvement
5.00
Cleanliness
5.00
Staff
5.00
Appointment
4.00
Source: offline