Your
Your
Your
connection
connection
connection
totowhat’s
to
what’s
what’s
happening
happening
happening
atatKissimmee
at
Kissimmee
Kissimmee
Utility
Utility
Utility
Authority
Authority
Authority
Your
connection
what’s
happening
Kissimmee
Utility
Authority
Your
Your
connection
connection
toto
what’s
to
what’s
happening
happening
atat
Kissimmee
at
Kissimmee
Utility
Utility
Authority
Authority
May
May
May
2016
2016
2016
May
2016
May
May
2016
2016
AAMESSAGE
AMESSAGE
MESSAGE
FROM
FROM
FROM
FROM
AAMESSAGE
AMESSAGE
MESSAGE
FROM
FROM
Jim
Jim
Jim
Welsh
Welsh
Welsh
Jim
Welsh
Jim
Jim
Welsh
Welsh
KUA
KUA
KUA
PRESIDENT
PRESIDENT
PRESIDENT
&&&
KUA
PRESIDENT
KUA
KUA
PRESIDENT
PRESIDENT
&&&
GENERAL
GENERAL
GENERAL
MANAGER
MANAGER
MANAGER
GENERAL
MANAGER
GENERAL
GENERAL
MANAGER
MANAGER
Q.Q.
What’s
Q.
What’s
What’s
What’s
Q.Q.
What’s
Q.
What’s
happening
happening
happening
toto
my
to
mymy
happening
mymy
happening
happening
to to
my
to
water
water
water
services
services
services
water
services
water
water
services
services
with
with
with
Toho
Toho
Toho
with
Toho
withwith
TohoToho
Water?
Water?
Water?
Water?
Water?
Water?
A.A.
You
A.
You
You
should
should
should
You
should
A. A.
You
A.
should
You
should
have
have
have
already
already
already
have
already
already
already
Jim
Jim
Welsh
Jim
Welsh
Welsh havehave
received
received
received
Welsh
JimJim
Welsh
Jim
Welsh
received
received
received
communication
communication
communication
from
from
from
Toho
Toho
Toho
Water
Water
Water
communication
from
Toho
Water
communication
communication
fromfrom
TohoToho
Water
Water
Authority
Authority
Authority
about
about
about
a change
a change
a change
in in
your
in
your
your
water
water
water
Authority
about
a
change
in
your
water
Authority
Authority
about
about
a change
a change
in your
in your
water
water
and
and
and
wastewater
wastewater
wastewater
services.
services.
services.
and
wastewater
services.
and wastewater
and wastewater
services.
services.
Recently,
Recently,
Recently,
Toho
Toho
Toho
Water
Water
Water
began
began
began
thethethe
Recently,
Toho
Water
began
Recently,
Recently,
Toho
Toho
Water
Water
began
began
thethethe
process
process
process
of of
taking
of
taking
taking
over
over
over
itsits
own
its
own
own
meter
meter
meter
process
taking
over
own
meter
process
process
of of
taking
of
taking
over
over
itsits
own
its
own
meter
meter
reading,
reading,
reading,
billing
billing
billing
and
and
and
customer
customer
customer
service
service
service
reading,
billing
and
customer
service
reading,
reading,
billing
billing
and customer
and customer
service
service
functions
functions
functions
– functions
– functions
– functions
that
that
that
have
have
have
been
been
been
functions
–
functions
that
have
been
functions
functions
– functions
– functions
that have
that have
beenbeen
provided
provided
provided
byby
KUA
by
KUA
KUA
since
since
since
Toho
Toho
Toho
Water
Water
Water
provided
KUA
since
Toho
Water
provided
provided
byby
KUA
by
KUA
since
since
Toho
Toho
Water
Water
was
was
was
created
created
created
in in
2003.
in
2003.
2003.
The
The
The
target
target
target
date
date
date
was
created
in
2003.
The
target
date
was was
created
created
in 2003.
in 2003.
The The
target
target
date
date
forfor
the
for
the
switchover
the
switchover
switchover
is is
expected
expected
is expected
to to
occur
to
occur
occur
for
the
switchover
is
expected
to
occur
for the
forswitchover
the switchover
is expected
is expected
to occur
to occur
sometimes
sometimes
sometimes
this
this
summer.
this
summer.
summer.
sometimes
this
summer.
sometimes
sometimes
this
summer.
this
summer.
AsAs
we
As
we
have
we
have
have
forfor
115
for
115
years,
115
years,
years,
KUA
KUA
KUA
willwillwill
we
have
115
years,
KUA
AsAs
we
As
have
we
have
forfor
115
for
years,
115
years,
KUA
KUA
willwillwill
continue
continue
continue
to to
provide
to
provide
provide
excellent
excellent
excellent
customer
customer
customer
continue
provide
excellent
customer
continue
continue
to to
provide
to
provide
excellent
excellent
customer
customer
service
service
service
and
and
and
a full
a full
aslate
full
slate
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of of
services
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to to
itsto
itsits
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and
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full
slate
of
services
itsits
service
service
and a
and
fullaslate
full slate
of services
of services
to to
itsto
energy
energy
energy
customers.
customers.
customers.
energy
customers.
energy
energy
customers.
customers.
Be
Be
Be
Prepared
Prepared
Prepared
for
for
for
Be
Prepared
for
Be
BePrepared
Preparedfor
for
Hurricane
Hurricane
Hurricane
Season
Season
Season
Hurricane
Season
Hurricane
HurricaneSeason
Season
Beginning
Beginning
Beginning
in in
June,
in
June,
June,
KUA
KUA
KUA
willwill
offer
will
offer
offer
Beginning
June,
KUA
offer
Beginning
Beginning
in in
June,
in
June,
KUA
KUA
willwill
offer
will
offer
free
free
free
copies
copies
copies
of of
itsof
its
2016
its
2016
2016
Osceola
Osceola
Osceola
free
copies
of
its
2016
Osceola
free free
copies
copies
of itsof2016
its 2016
Osceola
Osceola
Hurricane
Hurricane
Hurricane
Handbook.
Handbook.
Handbook.
The
The
The
Hurricane
Handbook.
The
Hurricane
Hurricane
Handbook.
Handbook.
The The
comprehensive
comprehensive
comprehensive
preparedness
preparedness
preparedness
comprehensive
preparedness
comprehensive
comprehensive
preparedness
preparedness
guide
guide
guide
is is
offered
is offered
offered
annually
annually
annually
to to to
guide
is
offered
annually
guideguide
is offered
is offered
annually
annually
to to to
Osceola
Osceola
Osceola
County
County
County
residents.
residents.
residents.
Osceola
County
residents.
Osceola
Osceola
County
County
residents.
residents.
This
This
This
year’s
year’s
year’s
fullfull
color
full
color
color
handbook
handbook
handbook
This
year’s
color
handbook
This
This
year’s
year’s
fullfull
color
full
color
handbook
handbook
has
has
been
has
been
been
revised,
revised,
revised,
updated
updated
updated
and
and
and
has
been
revised,
updated
and
has been
has been
revised,
revised,
updated
updated
and
and
enhanced
enhanced
enhanced
byby
the
by
the
utility
the
utility
utility
to to
provide
to
provide
provide
enhanced
by
the
utility
to
provide
enhanced
enhanced
by the
byutility
the utility
to provide
to provide
residents
residents
residents
with
with
with
thethe
most
the
most
most
current
current
current
and
and
and
residents
with
the
most
current
and
residents
residents
with with
the most
the most
current
current
and
and
up-to-date
up-to-date
up-to-date
information
information
information
available.
available.
available.
up-to-date
information
available.
up-to-date
up-to-date
information
information
available.
available.
The
The
The
guide
guide
guide
includes
includes
includes
information
information
information
ononon
The
guide
includes
information
The The
guideguide
includes
includes
information
information
ononon
emergency
emergency
emergency
shelters,
shelters,
shelters,
evacuation
evacuation
evacuation
emergency
shelters,
evacuation
emergency
emergency
shelters,
shelters,
evacuation
evacuation
routes,
routes,
routes,
generator
generator
generator
safety
safety
safety
and
and
and
routes,
generator
safety
and
routes,
routes,
generator
generator
safety
safety
and
and
power
power
power
outage
outage
outage
restoration
restoration
restoration
asas
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outage
restoration
as
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power
power
outage
outage
restoration
restoration
as well
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helpful
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helpful
telephone
telephone
telephone
numbers,
numbers,
numbers,
aa a
helpful
telephone
numbers,
asas
helpful
as
helpful
telephone
telephone
numbers,
numbers,
a a a
disaster
disaster
disaster
supplies
supplies
supplies
checklist
checklist
checklist
and
and
and
aa a
disaster
supplies
checklist
and
a a
disaster
disaster
supplies
supplies
checklist
checklist
and
a
and
hurricane
hurricane
hurricane
tracking
tracking
tracking
chart.
chart.
chart.
hurricane
tracking
chart.
hurricane
hurricane
tracking
tracking
chart.
chart.
Printed
Printed
Printed
copies
copies
copies
of of
the
of
the
handbook
the
handbook
handbook
Printed
copies
the
handbook
Printed
Printed
copies
copies
of of
the
of
handbook
the
handbook
willwill
be
will
be
available
be
available
available
in in
the
in
the
lobby
the
lobby
lobby
of of of
will
be
available
in
the
lobby
will be
willavailable
be available
in theinlobby
the lobby
of of of
KUA’s
KUA’s
KUA’s
customer
customer
customer
service
service
service
center,
center,
center,
KUA’s
customer
service
center,
KUA’s
KUA’s
customer
customer
service
service
center,
center,
located
located
located
at at
1701
at
1701
1701
W.W.
Carroll
W.
Carroll
Carroll
Street
Street
Street
in in in
located
at
1701
W.
Carroll
Street
located
located
at 1701
at 1701
W. Carroll
W. Carroll
Street
Street
in in in
Kissimmee.
Kissimmee.
Kissimmee.
Kissimmee.
Kissimmee.
Kissimmee.
ToTo
receive
To
receive
receive
a copy
a copy
a copy
of of
the
of
the
printed
the
printed
printed
receive
a copy
the
printed
ToTo
receive
To
receive
a copy
a copy
of of
the
of
printed
the
printed
handbook
handbook
handbook
byby
mail,
by
mail,
mail,
customers
customers
customers
handbook
by
mail,
customers
handbook
handbook
by mail,
by mail,
customers
customers
should
should
should
contact
contact
contact
KUA
KUA
KUA
at at
(407)
at
(407)
(407)
933933933should
contact
KUA
at
(407)
933should
should
contact
contact
KUAKUA
at (407)
at
(407)
9339339838
9838
9838
oror
byor
by
e-mail
by
e-mail
e-mail
at at
hurricane@
at
hurricane@
hurricane@
9838
or
by
e-mail
at
hurricane@
98389838
or byore-mail
by e-mail
at hurricane@
at hurricane@
kua.com.
kua.com.
kua.com.
kua.com.
kua.com.
kua.com.
1701
1701
1701
W.W.
Carroll
W.
Carroll
Carroll
Street
Street
Street
• Kissimmee,
• Kissimmee,
• Kissimmee,
Florida
Florida
Florida
34741
34741
34741
• (407)
• (407)
• (407)
933-7777
933-7777
933-7777
• Toll-free
• Toll-free
• Toll-free
(877)
(877)
(877)
582-7700
582-7700
582-7700
• www.kua.com
• www.kua.com
• www.kua.com
1701 W. Carroll Street • Kissimmee, Florida 34741 • (407) 933-7777 • Toll-free (877) 582-7700 • www.kua.com
Kissimmee
Kissimmee
Kissimmee
Round-Up
Round-Up
Round-Up
Tops
2,000
Tops
Tops 2,000
2,000
Thanks to an outpouring of community
Thanks to an outpouring of community
support,
2,000 customers
Thanks more
to an than
outpouring
of community
support, more than 2,000 customers
of
KUA have
signed
for the
utility’s
support,
more
than up
2,000
customers
of KUA have signed up for the utility’s
Kissimmee
Round-Up
program!
of KUA have
signed up
for the utility’s
Kissimmee Round-Up program!
Kissimmee Round-Up program!
GFCIs
GFCIs
GFCIs
Why Do They Matter?
Why
Why Do
Do They
They Matter?
Matter?
Sincethe
the1970s,
1970s,ground
groundfault
fault
Since
Since
the
1970s, ground
fault
circuit
interrupters
(GFCIs)
circuit
interrupters
(GFCIs)
circuit
interrupters
(GFCIs)
havesaved
savedthousands
thousands
have
have
saved
thousands
lives
andhave
havehelped
helped
ofoflives
and
ofcut
lives
and
haveof
helped
thenumber
number
home
cut the
of home
cut
the number of
home
electrocutions
half.
electrocutions
ininhalf.
electrocutions in half.
GFCIsare
areelectrical
electricalsafety
safety
GFCIs
GFCIs
are
electrical
safety
devicesthat
thattrip
tripelectrical
electrical
devices
devices
that
trip
electrical
circuitswhen
whenthey
theydetect
detect
circuits
circuits
when
they
detect
groundfaults
faultsororleakage
leakage
ground
ground
faults
or
leakage
currents.AAperson
personwho
who
currents.
currents.
A
person
who
becomespart
partofofthe
theelectrical
electrical
becomes
becomes
part
of
the
electrical
pathwill
willbebeseverely
severelyshocked
shocked
path
path
will
be
severely
shocked
electrocuted.These
Theseoutlets
outlets
ororelectrocuted.
orprevent
electrocuted.
These
outlets
deadlyshock
shockby
by
prevent deadly
prevent deadly shock by
quicklyshutting
shuttingoff
offpower
power
quickly
quickly shutting off power
thecircuit
circuitif ifthe
theelectricity
electricity
totothe
to the circuit if the electricity
flowinginto
intothe
thecircuit
circuitdiffers
differs
flowing
flowing into the circuit differs
byeven
even aa slight
slight amount
amount from
by
from
by
even
a slight amount from
that
returning.
that returning.
that returning.
GFCI should
should be
be used
used in
AAGFCI
in
Aany
GFCI
should
be used
in
indoor
or
outdoor
area
any indoor or outdoor area
any
indoor
ormay
outdoor
area
where
water
come
where
water
may come
where
water with
mayelectrical
come
intocontact
contact
into
with electrical
into
contact
with
electrical
products.
The
National
products.
The
National
products.
The
Electrical Code
CodeNational
currently
Electrical
currently
Electrical
Code
currently
requires that
that GFCIs
GFCIs be
be used
requires
used
requires
that
GFCIs
be
used
all kitchens,
kitchens, bathrooms,
bathrooms,
ininall
ingarages,
all kitchens,
bathrooms,
and outdoors.
outdoors.
garages, and
garages, and outdoors.
GFCIs should
should be
be tested once
GFCIs
GFCIs
should
be
tested once
month to
to make
make sure
aamonth
they
aare
month
to
make
sure
working properly.
properly. they
are working
are working properly.
Launched in December 2013,
Launched in December 2013,
the
programingathers
voluntary
Launched
December
2013,
the program gathers voluntary
the program from
gathers
voluntary
contributions
participating
contributions from participating
contributions
from participating
customers
by “rounding
up” their
customers by “rounding up” their
customers
up” their
monthly
billsby
to “rounding
the next dollar.
For
monthly bills to the next dollar. For
monthly bills
to the next
For
example,
a customer’s
billdollar.
of $110.73
example, a customer’s bill of $110.73
example,
a customer’srounded
bill of $110.73
would
be automatically
up to
would be automatically rounded up to
would bewith
automatically
rounded up to
$111.00,
$111.00, withthe
theadditional
additional2727cents
cents
$111.00,
with
the additional
27 cents
going
to
the
utility’s
Good
Neighbor
going to the utility’s Good Neighbor
goingAssistance
to the utility’s Good Neighbor
Utility
Utility AssistanceFund.
Fund.
Utility Assistance Fund.
The
TheGood
GoodNeighbor
NeighborUtility
UtilityAssistance
Assistance
The Good
Neighbor
Utilityutility
Assistance
Fund
provides
emergency
Fund provides emergency utilitybillbill
Fund provides
emergency utility bill
payment
paymentassistance
assistancetotoindividuals
individuals
payment
assistance
to individuals
and
families
in
Kissimmee
and families in Kissimmeefacing
facinga a
and families
in Kissimmee facing a
temporary
temporaryfinancial
financialcrisis.
crisis.
temporary financial crisis.
On
Onaverage,
average,customers
customersparticipating
participating
On
average,
customers
participating
ininKissimmee
KissimmeeRound-Up
Round-Upwill
will
in
Kissimmee
Round-Up
will
contribute
contribute50
50cents
centseach
eachmonth.
month.
contribute
50
cents
each
month.
The
Themost
mostaacustomer
customerwould
wouldever
ever
The
most
a
customer
would
ever
contribute
contributeininaasingle
singlemonth
monthwould
wouldbebe
contribute
in a single By
month would be
99
99cents
centsper
peraccount.
account. Byexpanding
expanding
99
cents
per
account.
By
expanding
that
thatdonation
donationover
overaayear,
year,it itcould
could
that
donation
over
a
year,
it
could
result
resultininan
anaverage
averagedonation
donationofof
result insix
an average
donation of
roughly
roughly sixdollars
dollarsper
peryear.
year.
roughly six dollars per year.
To
Toenroll,
enroll,call
callKUA
KUAatat(407)
(407)933-9800
933-9800
To
enroll,
call
KUA
at
(407)
933-9800
or
orvisit
visitour
ourcustomer
customerservice
servicelobby,
lobby,
or visit our customer service lobby,
located
locatedatat1701
1701W.
W.Carroll
CarrollStreet
Streetinin
located at 1701 W. Carroll Street in
Kissimmee.
Kissimmee.
Kissimmee.