Amadeus e-Support Centre
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Amadeus e-Support Centre
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Using the Advanced Search
Browsing Knowledge Areas
If you want to apply special criteria to your search, click on the Advanced
Search option in the left-hand menu.
You have the following criteria to choose from:
All knowledge solutions in the e-Support Centre are grouped under common
travel industry areas familiar to most travel agents. You, the travel agent, can
access these areas directly from the Home page and browse through them to see
what solutions are available.
•
Language: selects which language to search in. The choice of
languages available depends on your market.
•
Keywords: search for ALL the keywords you enter, the EXACT phase
you enter, or ONE or MORE of the words you enter.
•
Areas: limits the search to a specific knowledge area.
•
Type of information: selects what type of solution to search for (All:
How To, Error Message, etc, Error messages only or Documents
only).
•
Number of results: defines the maximum number of results to be
displayed on each page.
The most useful knowledge areas are available directly from the Home page
Amadeus
e-Support Centre
Searching for Transactions
If you want to find a transaction (or format), or the meaning of it, click on
the Transaction Guide option in the left-hand menu.
You may search for a transaction code or a keyword.
Keyword has to be in the title description.
Alternatively, click on Browse Areas in the left-hand menu list
Release 5.0
For example, to explore solutions in the Ticketing area, select Browse Areas
from the left-hand menu, then select Ticketing from the proposed list. From there
you can browse through the solutions at the current level or click on a sub-level
area to see more solutions.
Click on a sub-level to see more solutions
Search and Browse
Quick Card
•
Click on
to display all sub-transactions.
•
Click on
to hide all sub-transactions.
•
Click on
•
Click on
transactions into a PDF document.
•
You may also display only transactions related to a specific area
[Level1, Level2 and Level3]:
Click on a solution title
to open it
to reset searches and filters.
to convert the displayed
Note:
The same knowledge solution can be found in more than one area.
Copyright © 2010, Amadeus s.a.s - All Rights Reserved
Edition 5.0 Job Number: 2320 October 2010
Amadeus e-Support Centre
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Welcome to the Amadeus e-Support
Centre
The Amadeus e-Support Centre provides a single access point to a range
of information and services such as troubleshooting and self-learning
articles, real-time alerts, tips, product news and rollouts, and documents.
This self-service web-based support tool is designed specifically for travel
agents. It is accessible from the Amadeus Selling Platform, or from your
web browser.
Amadeus e-Support Centre
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Amadeus e-Support Centre
Managing Your Search Results
Using a Knowledge Solution
Search results are listed with the most relevant solutions at the top. Those
that contain your keywords in the title are usually displayed first, and those
that include the greatest number of keyword occurrences or synonyms are
displayed next.
Some solutions may apply to both cryptic and graphical applications. If this
is the case, click on the appropriate tab:
Click on the knowledge solution title to open it.
In the right-hand column you can:
•
Click on
to highlight the searched keywords (and
synonyms) and quickly see how relevant the solution is to your
question.
•
Click on
to open the solution as a PDF
document in a new window (for easy printing for example).
•
to add the solution to your favorites
Click on
solutions so that you can access it directly from the “My bookmarks”
To access Amadeus e-Support Centre from Amadeus Selling Platform,
select the Amadeus e-Support Centre smart tab:
To access Amadeus e-Support Centre from a web browser, enter the
following URL: http://mye-supportcentre.amadeus.com
main menu link
Each search result includes a short
summary and an icon indicating what
type of solution it is.
Searching for Knowledge Solutions
You can search the knowledge base for keywords or error messages from
the Home page.
Refining your Search Results
If your initial search produces more results than you need, you can use the
filters in the right-hand column to narrow down the list.
•
Click on
to copy the URL of the solution
to the clipboard, so that you can paste it into an email, for example.
•
Click on
HelpDesk.
to log a case to your Amadeus
The ability to contact the HelpDesk may or may not be available
depending on your market.
At the bottom of the page, you can provide feedback about a Knowledge
Solution.
Enter a question, a keyword or a set of keywords that describe the
information you want to find, and then click on Search.
Tip:
The search finds solutions containing any or all of the words
in your query.
Tip:
The search also looks for synonyms. For example, “sell” or
“vista” may return results with “Amadeus Selling Platform”.
Tip:
Searching for an error message investigation and potential
resolution steps? Copy and paste the error message into
the Search for field, then click on Search.
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Specify a type of solution
Specify a knowledge area
Alternatively, enter a new keyword in the
New Search field to launch a new search.
Your feedback will be used to improve the content of the article.
You should not ask questions through the feedback form as you will not
receive an answer from Amadeus.
Click on the Knowledge Solution title to display it.