POSITION TITLE:
LOCATION/CLASSIFICATION:
REPORTING RELATIONSHIP:
Community Account Manager
Denver, CO/ Full-Time/Exempt
Community Relations Team Lead
StarRez, Inc (Denver, CO)
StarRez is currently seeking experienced professionals with the desire to join a dynamic and successful team
specializing in software to automate the housing and conference functions for universities and colleges while
enhancing the student experience.
About the Company:
Based in Denver, CO, StarRez is a vibrant international software company specializing in enterprise application
software for higher education. We develop, market, and support software applications that automate the housing
and conference functions for universities and colleges. We've been very successful in marketing and implementing
the solution in North America as well as in overseas markets.
With over 450 customers worldwide, we're looking to expand our team with energetic, self-motivated, responsible
professionals looking for a challenging career.
Please visit www.starrez.com for additional company information before applying.
PRIMARY OBJECTIVE:
The StarRez Community Relations team is responsible for and involved in many different aspects of StarRez’s
business processes. This important role works directly with our community of customers and internal teams to
ensure customer happiness and success. This role is also key to revenue generation by upselling products and
services.
ESSENTIAL FUNCTIONS:
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Customer Satisfaction
o Employ tactical and strategic measures to ensure that assigned territories and/or accounts are
satisfied beyond their expectations
o Build and maintain trusted executive relationships with customers
o Regular customer calls and periodic on-site visits to maintain trusted executive relationships
o Identify possible items of concern and serve as an escalation point
o Build sufficient product knowledge to perform assigned task efficiently; involve Community
Account Managers, Community Relations Team Lead and subject matter experts when additional
product knowledge is required
o Provide internal support for Project Managers and consultants
o Ensure proper and timely resolutions for all customer concerns
Account Management
o Identify and cultivate upsell opportunities and support company marketing and sales initiatives
StarRez Inc.
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Perform on-site and remote product and services demonstrations to include national and
international trade shows
Develop prototype solutions tailored to customer needs; review and scope customizations
Licensing, invoicing, and credit collection inquiries for assigned customer accounts
RFP/RFI analysis and responses; contract negotiations; addendum preparation and mana gement
REQUIRED SKILLS/QUALIFICATIONS/COMPETENCIES
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Excellent and professional communication skills, work ethic, self-management, dedication, team work,
and problem-solving techniques
Flexibility and time management needed to work with customers in different time zones to include
international customers
Able to execute productivity and focus in a fast-paced work environment
Superior time management skills utilizing internal tools and procedures
Bachelor’s degree
Advanced knowledge of MS Office Suite of products
Experience using CRM and sales management systems
Higher education housing experience such as Associate or Assistant Director of Housing, Residential Life,
Housing Operations Manager, Conference Services Director, Residential Services Technology Support
Specialist, etc.
PREFERRED SKILLS/QUALIFICATIONS/COMPETENCIES
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Previous use of StarRez software
IT background
Previous experience at a software company
SUPERVISORY RESPONSIBLITIES
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None
WORK ENVIRONMENT
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This job operates in a professional office environment
PHYSICAL DEMANDS
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Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to lift, carry, push, pull or otherwise move objects, includ ing the human body.
Sedentary work involves sitting most of the time.
TRAVEL
 Domestic and international travel will be required of this role; approximately 50%
Other Duties
Please note this job description is not designed to cover or contain a comprehensi ve listing of activities, duties, or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at
any time with or without notice.