Managing Labeling globally at AstraZeneca
with SAP GLM plus
Brian Kilmartin, AstraZeneca; Michael Hofer and Joachim Jahr, Global Consulting Delivery
GCD Session, 08.11.2016
Legal disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This
presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue
any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is
not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors
or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations.
Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not
be relied upon in making purchasing decisions.
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
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Labeling processes are very flexible…
… so must be the solution:
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
3
To learn how AstraZeneca realized this with SAP PS&S GLM ...
… let‘s dive deeper into:
Global Label Management
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
4
… as part of the LoB Sustainability Value and Solution Map
Corporate
Sustainability
Environment, Health
and Safety
Product Safety and
Stewardship Network
Sustainability Reporting and
Performance Management
Incident Management
Product Compliance for Discrete
Industries
Energy Transparency and
Performance Management
Health and Safety Management
Product and Chemical
Compliance for Process
Industries
Ridesharing
Environment Management
Safety Data Sheet Management
Product and Supplier
Sustainability Assessment
Management
of Change
Dangerous Goods Management
Maintenance Safety
and Permit to Work
Global Label Management
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
5
SAP Global Label Management (GLM)
6
1
About AstraZeneca
2
SAP Global Label Management
3
GLM Label Scenarios Scope
4
GLM Label Blueprint Design
5
GLM Label Scenario Design Example & Label Outputs
6
AstraZeneca Upgrade from GLM /Genifix to GLM+
7
Global Label Management is Scalable  USA – Europe Sites
8
Implementing GLM +  Lessons Learned
AstraZeneca Operations
Our global site network consists of 29 production facilities in 17 countries.
Our sites are committed to delivering product quality that underpins the safety
and efficacy of our medicines.
Sweden Operations : Snäckviken & Gärtuna in Södertälje
Year opened
1913 Snäckviken 1975 Gärtuna
Activities
API, Formulation, Device manufacture,
Launch site oral solid dose, New product
introductions (NPI), Packing
AstraZeneca in Sweden
Mölndal
Södertälje
2 400
3 800
6 200
• Mölndal is one of three strategic Research & Development centers within
AstraZeneca
• In Sweden the AZ Nordic Baltic Marketing Company is responsible for the
marketing & sales of our medicines and their head office is in Södertälje
• Södertälje is AstraZeneca’s largest high-tech production and supply site
8
Sweden Operations
What we manufacture & supply
APIs - the active
substances in some
of the biggest
AstraZeneca
products.
Devices
Turbuhaler
Symbicort
Pulmicort
Oxis
Preparations under way
to produce Genuair
9
Oral Solid Dose (tablets and
capsules)
Top products: Nexium, Losec,
Seloken/Toprol, Atacand and
Brilinta/Brilique.
A variety of OSD packing
technology.
Steriles
Solutions for injection, e.g.
Nexium iv. and freeze-dried
products, local anaesthetics,
Bricanyl and Pulmicort respules
Blow-fill-seal (BFS) technology
SAP Global Label Management (GLM)
11
1
About AstraZeneca
2
SAP Global Label Management
3
GLM Label Scenarios Scope
4
GLM Label Blueprint Design
5
GLM Label Scenario Design Example & Label Outputs
6
AstraZeneca Upgrade from GLM /Genifix to GLM+
7
Global Label Management is Scalable  USA – Europe Sites
8
Implementing GLM +  Lessons Learned
12
SAP Global Label Management - 2
Labelling Business Processes Overview
•
Labelling required in manual and automated processes in Logistics and Production
•
Packing
Outbound delivery
Goods receipt from vendor
Plant maintenance
Warehousing for incoming goods
Goods receipt from production
Internal warehouse transfer
Waste management
Goods issue to production
Production
SAP Global Label Management - 3
Holistic Labelling solution integrated in SAP ERP
Design
Batch
Data Management
Validation/ Archiving
Label Printing
Label Determination
SAP Global Label Management (GLM)
15
1
About AstraZeneca
2
SAP Global Label Management
3
GLM Label Scenarios: Scope
4
GLM Label Blueprint Design
5
GLM Label Scenario Design Example & Label Outputs
6
AstraZeneca Upgrade from GLM /Genifix to GLM+
7
Global Label Management is Scalable  USA – Europe Sites
8
Implementing GLM +  Lessons Learned
GLM Label Scenarios: Scope in Manufacturing - 1
Make-to-Stock - Formulation & Finish Pack
Label Scenarios
Dangerous Goods & Hazard (GHS) Labels on Tablet Drums (Formulation)
Pallet Batch Identifier Labels (transit Labels between operations - Formulation)
Finish Pack Shipper Labels (Process Orders)
Primary Packing (for Tablet - Blister Pack Production)
API Labels for different Markets (Active Ingredient )
Supplier Returns
GLM Label Scenarios Scope in Logistics
Logistics, Warehousing & Plant Maintenance
Label Scenarios
HU Primary Container (Box) Labels ( SCC 18 Digit Bar Code)
HU Pallet Labels ( HU- SCC Bar Code )
Combination Box & Pallet Label (Volume Inbound Deliveries)
Internal Plant Transfer Labels
Customer Specific Shipping Label
Plant Maintenance Pick List Label
Plant Maintenance Goods receipt Putaway Label
-2
SAP Global Label Management (GLM)
18
1
About AstraZeneca
2
SAP Global Label Management
3
GLM Label Scenarios : Scope
4
GLM Label Blueprint Design  Workshop Process
5
GLM Label Scenario Design Example & Label Outputs
6
AstraZeneca Upgrade from GLM /Genifix to GLM+
7
Global Label Management is Scalable  USA – Europe Sites
8
Implementing GLM +  Lessons Learned
GLM Label Blueprint Design - Workshop Process - 1
URS Check : Fit -Gap
Workshop the Process
“AS-IS”
Label
Processes
Demo Potential
“To-Be” GLM Label Process
“Prototype Model” Discussion
& Flow charting
“Drive Out” New Design
Blueprint Phase
Understanding the “As-Is”
Designing the “T0-Be”
Size
the Gap
To-Be
Blueprint
Design
ABAP
Developments
Enhancements
Issues
Benefits
Register
GLM Label Blueprint Design -Workshop Process - 2
Scope Prototype
GLM Model
• Sandbox System
• Verify BP Design
• Engage Business
Infrastructure &
Basis
• Printer Set Up
• WWI Serv er
Re pe atable
Process
Each De fine d
Sce nario
To-Be
Blueprint
Designed
Solution
Define Process
Flow s
• Label Scenarios
• Trigger Points
Functional
Requirements
• Customising
• Enhancements
SAP Security
New Security Profiles
GLM Authorisation
Objects
Data Upload
• Material Masters
• Label Tab/Load Files
• Generation Variants
• Printers /Print Stations
Label Inv entory
• Label Categories
• Label Templates
• Label Stocks
GLM Label Blueprint Design - Workshop Process - 3
“User Requirements” (URS) Check: Fit –Gap  Moscow Process
ID
Requirement Description
SYS-DG01
Production Shipper GLM Labels
must have ability to read the
Batch Variable Data on the
Process Order Batch ; this being :
Priority
(MoSCoW)
M
Reqmt.
Source
GAP
The How ?
ABAP Development
required to read the
Batch Variable Data on
the Header Batch on the
Process Order
• Date of Manufacture (DOM
Rule)
• Expiry Date
• Shelf Life
SYS-DG03
For Dangerous Goods GLM
Labels a bespoke table will be
given to SHE Team to control
maintenance of Emergency
Response Numbers
(Regulatory Requirement)
M
GAP
Bespoke Table
Development & New
authorisations required
to set up for SHE
Dangerous Goods
Team
GLM Label Blueprint Design - Workshop Process - 4
Label Data Analytics- Sweden Operations
• 16,000 Semi Finish /Finish Pack Material Masters with GLM Label Data
• 80 Different Label Categories / 50 Different Label Stock Sizes
• 100 Different Market Approved Labels / 25 different Bar Code Labels
• 20 Label Scenarios’ – Automatic & Manual Label printing
• 200 Label printers- Intermec, Datamax Forklift Zebra, Cab-X
•
20,000 Labels/Day – 5M /Yr. / Use of Zebra Reel Applicators
for high volume Label printing in Production areas
SAP Global Label Management (GLM)
23
1
About AstraZeneca
2
SAP Global Label Management
3
GLM Label Scenarios : Scope
4
GLM Label Blueprint Design
5
GLM Label Scenario: Design Example & Label Outputs
6
AstraZeneca Upgrade from GLM /Genifix to GLM+
7
Global Label Management is Scalable  USA – Europe Sites
8
Implementing GLM +  Lessons Learned
GLM Label Scenario: Design Example
Process Design  Logistics Warehousing
Example  Inbound Deliveries Printing HU Labels
 Labelling Packed Boxes,(Primary Containers)
 Labelling Pallets (Boxes on Pallets)
-1
GLM Label Scenario : Design Example
-2
Process Design  Logistics Warehousing
•
For Inbound Delivery, (VL31N),  materials packed into boxes, and boxes into pallets.
•
On “Save”, and at Pack Status “C”  Packing new HUM numbers, and output is created (T-code VV62)
•
On this event  GLM/ WWI Trigger is called to generate a Label for a Box, and Pallet HU (Handling Units).
•
Up to 4000 Pallet /Box HU Labels could be triggered in any one Inbound Delivery process
Business Process
The output will only be
created if the defined
condition record (T-code.
VV62) and requirement
971 are fulfilled
Level 2 & Level 3 Processes
Label Outputs - Examples
-3
Pallet HU Bar Code & BOX HU Bar Code Labels
Pallet : HU Label
BOX : HU Label
Label Outputs - Examples
- 4
API Label : China : Shipping Label
API Label : China
Bar Coded :Shipping Label
Label Outputs - Examples
- 5
GHS (Hazardous) & Dangerous Goods Labels
GHS Label: China
[CAB-X colour printer ]
Dangerous Goods Label
[CAB-X colour printer ]
SAP Global Label Management (GLM)
29
1
About AstraZeneca
2
SAP Global Label Management
3
GLM Label Scenarios : Scope
4
GLM Label Blueprint Design
5
GLM Label Scenario : Design Example & Label Outputs
6
AstraZeneca Upgrade from GLM /Genifix to GLM+
7
Global Label Management is Scalable  USA – Europe Sites
8
Implementing GLM +  Lessons Learned
AstraZeneca Upgrade from GLM
/Genifix to GLM+
Why AstraZeneca had to
upgrade
from GLM /Genifix
to
GLM+
Sept. 15  April 16
-1
AstraZeneca Upgrade from GLM /Genifix to GLM+
- 2
Why Upgrade from GLM / Genifix to GLM+  2016
•
•
SAP standard maintenance on GLM/Genifix ended 2014
No further developments in Genifix:
-
•
•
No support for future regulations (e.g. GHS US)
No support for next MS Windows server releases
No support for next MS Word versions
No support for next SAP enhancement packages
Genifix was a dead horse after 2014 , best strategy  “buy a new horse”
Upgrade to Europe SAP from EhP4  EhP7 & Upgrade GLM+ at same time
AstraZeneca Upgrade from GLM /Genifix to GLM+
-4
Label Generation Server
(WWI) Strategy
WWI Server (~80 Printers)
RFC
Connection

Parallel processing

Cache holds the last 1,000 print requests
 quick re-print

Printers are connected to WWI
Gartuna
Plant
Printer A
Printer
Driver B
Snackviken
Plant
Printer B
Printer
Driver C
Network
(TCP/IP)
RFC Connection for SAP ERP and WWI
Server
Printer
Driver A
(TCP/IP)

Printer Request Cache
Network
Full integration
into ERP process
Parallel processing
Network
(TCP/IP)
SAP ERP
Fork Lift
Trucks
Printer C
AstraZeneca Upgrade from GLM /Genifix to GLM+
Label Generation Server
(WWI) Strategy
- 3
One or multiple Label Generation Server (WWI) can be connected to the SAP GLM
system
Multiple WWI server reduce the workload during label generation and printing
Caching of label templates and final labels increase the performance of label generation
Label Generation Server
AstraZeneca Upgrade from GLM /Genifix to GLM+
-5
Label Printing with GLM + Fork Lift Integration
WWI Server

Tablet PC & Printer have a
cable connection

Printer is shared on the tablet
PC

WWI Server has the shared
printers installed
Shared
Printers
Shared
Printers
Forklift 1
Forklift 2
Forklift 60
Tablet PC
Tablet PC
Tablet PC
Printer
Printer
USB
Tablet PC has WLAN
connection
Shared
Printers
USB

USB
SAP ERP
RFC Connection
Printer
AstraZeneca Upgrade from GLM /Genifix to GLM+
 Risk Mitigation Strategy
 Risk Mitigation Strategy had to be developed for
Cut-Over from GLM /Genifix to GLM +
 Zero tolerance on Production Lines & Shipping downtime
 Cost of 1 hours loss of Production at Sweden Operations is
$ 250K /hr ( Lost Production /Lost Sales );
 SAP Waldorf proposed developing a “ backup switch” to
Genifix Print Server during the GLM + & Europe SAP Upgrade
-6
AstraZeneca Upgrade from GLM /Genifix to GLM+
Switch Genifix to GLM+
Printing based on Label
Scenario
-8
This will be GLM+ tab
This will be Genifix with
Suffix: ‘GFX’


36
This strategy ensured continuity of production in event of a Severity 1
incident during the cut-over from Genefix to GLM+.
In event of an issue only SAP Super User had authorisation to “pull the
switch”
SAP Global Label Management (GLM)
37
1
About AstraZeneca
2
SAP Global Label Management
3
GLM Label Scenarios : Scope
4
GLM Label Blueprint Design
5
GLM Label Scenario : Design Example & Label Outputs
6
AstraZeneca Upgrade from GLM /Genefix to GLM+
7
Global Label Management is Scalable  USA – Europe Sites
8
Implementing GLM : Lessons Learned
38
Global Label Management is
scalable
Implementing SAP Global Label Management (GLM)
Lessons Learned
1. Print Labels on correct Label Stocks /printers
2. Printer configuration /Set Up/ Printer drivers (don’t underestimate)
3.
WWI Server Architectural Strategy is critical
4. Operator Training in GLM Processes
5. Label template design – (WWI Templates)
6. Label Designers Roles/Responsibilities (WWI Templates)
7. Multiple Language design considerations
8. Volume Testing to simulate Label Volumes in Cut-Over
9. Ensure Test Scenarios reflect reality and cover all variants
The Sustainability Solution Map:
Corporate
Sustainability
Environment, Health
and Safety
Product Safety and
Stewardship Network
Sustainability Reporting and
Performance Management
Incident Management
Product Compliance for Discrete
Industries
Energy Transparency and
Performance Management
Health and Safety Management
Product and Chemical
Compliance for Process
Industries
Ridesharing
Environment Management
Safety Data Sheet Management
Product and Supplier
Sustainability Assessment
Management
of Change
Dangerous Goods Management
Maintenance Safety
and Permit to Work
Global Label Management
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
40
Sustainability Services: Roof, Foundation …
Sustainability Assessment
Developing a Sustainability road map for your business
Corporate
Sustainability
Environment, Health
and Safety
Product Safety and
Stewardship Network
Sustainability Reporting and
Performance Management
Incident Management
Product Compliance for Discrete
Industries
Energy Transparency and
Performance Management
Health and Safety Management
Product and Chemical
Compliance for Process
Industries
Ridesharing
Environment Management
Safety Data Sheet Management
Product and Supplier
Sustainability Assessment
Management
of Change
Dangerous Goods Management
Maintenance Safety
and Permit to Work
Global Label Management
Sustainability – Implementation Quality Helping you make your sustainability project a success
Prepare
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Explore
Realize
Deploy
Customer
41
… and Brickwork: Sustainability Services Portfolio
Sustainability Assessment
Sustainability Assessment Service
Environment, Health
and Safety
Corporate
Sustainability
Rapid
Deployment
Solutions
Product Safety and
Stewardship
Rapid Deployment Solution for
Incident Management
Engineered
Services
Engineered Implementation of
Extended Sustainability
Reporting
Engineered Implementation of
ORM / Environment, Health and
Safety (5 Options)
Generic
Services
Energy management
implementation
Implementation of Environment
Management
Implementation of Corporate
Sustainability (generic)
Engineered Implementation of
Product Safety and Stewardship
(5 Options)
Implementation of e-Permit2work
and Workers Safety
Implementation of EHS
Regulatory Documentation
Implementation of Environment,
Health and Safety (generic)
Implementation of Product Safety
and Stewardship (generic)
Sustainability – Implementation Quality Helping you make your sustainability project a success
Prepare
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Explore
Realize
Deploy
Customer
42
Sustainability Service Portfolio
Scope Options for Engineered Implementation of Product Safety and Stewardship
Scope Option 1:
Data Migration for EHS
Specification Database
Supports the customer in data
migration:
•To import data from external data
sources or to export it in template files
for use by other systems
•To support the data preparation phase
with the help of several templates
•Existing data can be easily cleaned or
updated to export it to Microsoft Excel
for easy use
Scope Option 2:
Implementation of SAP EHS
Management On-Premise
Enables fast, on-premise
implementation of SAP EHS
Management:
• Predefined scope, settings,
preconfigured processes, and
additional functions
Scope Option 3:
Implementation of Global Label
Management
Note: Each of the five scope options is
independent of the other options. An option
can be implemented either independently
or in combination with another option. The
only exception is the combination of
options 2 and 5, which cannot be
combined.
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Provides a standard solution for
integrated labeling processes:
• Powerful layout management tool
and sample templates in the
package
• Enables customers to generate
labels quickly and supports highvolume printing with dynamic bar
codes on labels
Scope Option 4:
Implementation of Web
Interface for SAP EHS
Management
Provides browser-based access to
EHS reports in SAP EHS Management
back-end systems:
• Setup of development system
• Training
• Going-live support
Scope Option 5:
Advanced Onboarding Service for
SAP Product Safety Management
OnDemand
Provides assistance with onboarding of
product safety cloud solution from SAP:
• Preconfiguration of SAP Product Safety
Management OnDemand solution,
numerous templates, interfacing setup
with the SAP ERP application, and user
setup
Customer
43
Sustainability Service Portfolio overview - Which service fits?
Rapid Deployment Solution (RDS)
Generic Service
Project Preparation, Kick-off,
Blueprint,
Kick-off, Installation and
Workshop, Installation,
Specification
Customization of Service
Standard EHSM Customizing Documents features, Testing, Hand-over
Customer specific Configuration &
Development, Master Data Setup,
Migration/ Data Conversion, Testing
Go-Live & Post GoLive support,...
Go-Live support
Project timeline
Engineered Service (Umbrellas with options)
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
44
Sustainability Services support the full project lifecycle

SAP consults an integrated sustainability solution portfolio for all
kind of industries

SAP is the expert advisor for Environment, Health and Safety
processes, software and content with more than 15 years of
experience

Consultants located all over the world, in every region

Product and solution experts

SAP knows SAP software best

Deep process knowledge and translation of processes to
standard software

Best use of own SAP product close to standard, which gains
release “sustainability” and protection of investment
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
45
Additonal information at your fingertips
Sustainability Solution and Services Information

www.sap.com/solution/lob/sustainability

Solution Explorer / End-to-End Solutions /
Sustainability (manual navigation)
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
46
Additonal information at your fingertips
Latest Sustainability / EHS Services Training- /
Info-Sessions

This session  …

Improving Environmental Performance with
SAP EHS Management

Managing Incidents with SAP EHSM according
to Chinese legislation (also available in
Chinese!)

Managing Worker Safety with SAP EAM and
SAP EHS Management

Managing Chemicals for Health and Safety with
SAP EHS Management (also available in
Chinese!)
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
47
Questions?
Central e-mail-inbox for any question
or request related to Sustainability and
SAP EHS Management:
[email protected]
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
48
Thank you!
Joachim Jahr
Business Support
Global Consulting Delivery Sustainability
[email protected]
Contact Information:
Brian Kilmartin
SAP Manufacturing & Logistics Lead
Astra Zeneca
[email protected]
Michael Hofer
GLM Principal Development Consultant
Global Consulting Delivery
[email protected]
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
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In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop
or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future
developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forwardlooking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place
undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Customer
50