CENTRAL
GOVERNMENT
SOLUTIONS
BRINGING BIG DATA ANALYTICS
AND BUSINESS INTELLIGENCE
SOLUTIONS INTO EVERYDAY USE.
Now more than ever Central Government departments
and agencies are being asked to respond to a radical
change agenda. We are committed to helping Government
to achieve this agenda by ensuring that scarce
resources can be allocated accurately, and by improving
processing efficiencies across departments.
We are experts in consumer information and
insight and we believe that the old distinctions
between the public and private sectors are
no longer relevant. Consumers operate in one
economy and it’s incumbent on public and
private sector clients to utilize all available
consumer insight to best effect. That is why
we work in strong partnership with all of our
Public Sector clients to transform services
and deliver you a comprehensive return on
investment.
Our solutions help to improve efficiency,
replacing labour intensive and costly
measures with innovative, intelligent
technology. We can accurately identify and
trace individuals, cleanse records, detect
fraud & error, return affluence and income
indicators, power risk based application
processes and uniquely, we can generate
triggers which proactively alert to change of
circumstance.
Fraud & Error
With resources scarce it is vital that they are targeted accurately and efficiently
across the board. Actively tackling fraud and error to minimise misspent revenues is a
necessity, whether this is by checking for ID fraud at the point of application, regulating
benefit under and over payment, or monitoring for change of circumstance.
Our ThreeSixty solutions suite contains a series of online, real-time investigation tools
to prevent, detect, monitor, and strategically investigate fraudulent activity. The ability
to categorise fraudulent risk means that insightful, risk-based enforcement decisions
can be made, and caseloads are managed efficiently.
Data is refreshed and kept up to date, meaning thorough, consistent measures can
be securely put in place. This promotes not only short term detection, but long term
prevention and future outcomes, allowing Government to utilize resources to best effect.
Debtor Tracing
Our tracing service can trace individuals to their latest known address, or can confirm
that they live at the address provided. If contradictory or conflicting information exists,
placing an individual at multiple addresses, our technology determines where they
actually are.
We can also return phone numbers, email addresses and the name of other householders
at the traced address and we can score each debtor by their propensity to pay. This
can provide a prioritised list of collectable debt, enabling efficient and cost effective
allocation of resources.
CentraL Government Solutions
BIG DATA
At the core of all our solutions is our wealth of robust, powerful data. Sourced extensively
from both the public and private sector, it provides unrivalled levels of insight, enabling
an accurate verification, analysis and forecasting within a multitude of areas.
Our CAMEO database contains a 50 million resident wide population map and
is refreshed monthly, allowing accurate and in-depth profiling, segmentation and
targeted, responsive communications. The solution considers geo-demographic,
financial, lifestyle, property and attitudinal characteristics, with depth and breadth
that facilitates understanding to the highest level.
By generating a uniquely accurate and intelligent view of the population down to
community and individual level, we can help central government to ensure they are
making informed, valuable decisions that preserve the public purse.
ID Assurance
Knowing an individual is who they say they are is imperative to the accurate
distribution of entitlements. Our excellence in data-matching means we hold the ability
to de-duplicate, clean and maintain multiple datasets, driving efficiencies in allocation,
analysis, segmentation, communication and collecting debts.
CallValidate is a single tool that enables real-time validation of names, addresses, date
of birth, and bank and credit card provider checks. Used at the point of application or
within an investigation, the solution checks if a name and address appears and how
many times, providing confidence that the identity is valid.
DataDNA is our Single Customer View solution, providing an individual and unique
number for each individual and each home in the UK, as well as providing personal level
data attributes such as personal insolvencies and debt relief orders. This comprehensive
view provides an entirely new dimension of insight and can inform benefit allocation,
tax assessment, identity assurance and fraud detection.
Callcredit fully understood our specific online authentication
needs and provided a solution which has increased our Redirection
application pass rate with no negative impact on fraud. This has
successfully been expanded with additional knowledge based
authentication to further drive volume and revenue.
Penny Wilbourne, Head of Redirection Products and Operations
Partners
Across the Public Sector we work extensively with Partners. By working in conjunction
with like-minded organisations we can offer economies of scale for our Public Sector
clients, and add value into large business process outsourcing (BPO) bids.
Our work with Partners consistently provides the opportunity to develop new,
innovative approaches. We are able to react to changes in the market alongside these
organisations, our combined expertise forging new and alternative applications for our
market leading fraud, error and debt solutions.
TO FIND OUT MORE ABOUT OUR PUBLIC SECTOR SOLUTIONS
0345 279 7250
www.callcredit.co.uk/centralgovernment
[email protected]