Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
[email protected]
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer
satisfaction concerns.
Bulletin 1444 Dynamic Measurement Module
Incorrect Mating Connector Pin Number Labels
Reference: 2015-12-002
Date:
December 2015
This Product Notice informs you of a potential anomaly that exists with the 1444-DYN04-01RA Dynamic
Measurement Module. Pin identification labels may have been incorrectly installed that may cause the mating
connectors to be interchanged. Attempts to force the wrong connectors onto the product will result in damage to the
connector keys and incorrect product wiring. Incorrectly wired product will not operate.
PRODUCT NOTICE
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– Product Identification –
The affected products are 1444-DYN04-01RA Dynamic Measurement Modules manufactured from October 1, 2015
(date code 2015/10/01), through November 25, 2015 (date code 2015/11/25).
Affected product may be identified by the catalog
number and the manufacturing date code on the
product nameplate on the back side of the product.
The catalog number is located in the CAT field and the
date code is located in the DATE field, and will be of
the format YYYY/MM/DD, where YYYY is the year,
MM is the month code, and DD is the day of the
month.
Unopened product may be identified by the catalog
number and manufacturing date code on the product
carton label. The catalog number is located in the
CAT field, located above the bar code, and the date
code is located in the DATE field, located in the
bottom right corner.
Upper module
connector
Lower module
connector
Affected product will have the mating connector labels
reversed. Correct product will have a label numbered
1 through 16 on the lower module connector (side with
the BNC connectors) and a label numbered 33
through 48 on the upper module connector (side
opposite the BNC connectors). Incorrect product will
have the labels reversed, with 33 through 48 on the
lower module connector and 1 through 16 on the
upper module connector.
PRODUCT NOTICE
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– Description –
A potential anomaly exists with the 1444-DYN04-01RA Dynamic Measurement Module. Pin identification labels may
have been incorrectly installed that may cause the mating connectors to be interchanged. Attempts to force the
wrong connectors onto the product will result in damage to the connector keys and incorrect product wiring.
Incorrectly wired product will not operate.
– Temporary Workarounds –
The functionality of the product is not affected. Customers should refer to the product User Manual, publication
number 1444-UM001B, to ensure proper mating of the product connectors to the product. Connectors are keyed to
prevent incorrect assembly. Do not attempt to defeat the keying features by removing the keys or using excessive
force to install the connector.
The user manual is available for download from the Rockwell Automation Literature Library at
http://literature.rockwellautomation.com/idc/groups/literature/documents/um/1444-um001_-en-p.pdf.
– Correction –
ATTENTION: Only persons skilled in the maintenance of industrial control and electrical
equipment should attempt to perform the following remediation actions. Failure to follow industry
standard safety procedures, including Lock-Out / Tag-Out (LOTO) and use of appropriate levels of
personal protective equipment (PPE), may result in harm to personnel or loss of equipment.
Correction of this anomaly requires replacement of the connector number labels. Customers receiving this
notification through postal mail will receive a number of labels equal to the number of potentially affected product
shipped, based on Rockwell Automation shipment and sales records. Verify that your modules are affected as
described in the Product Identification section of this document before performing remediation actions. Refer to
Appendix B of this document for installation instructions.
Customers are encouraged to perform the label replacement remediation on site. If desired, you may return product
through your Rockwell Automation Distributor or local Rockwell Automation Sales Office for replacement. Unopened
product should be returned with the carton seals intact.
If you believe you have affected product but have not received replacement labels, contact Rockwell Automation
Technical Support and reference this Product Notice PN 2015-12-002 to request additional labels.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:


Check if you have a product affected by this Product Notice. Refer to the Product Identification and
Description sections of this document for product identification assistance.
If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement using the
standard quality return processes. Make sure to reference this Product Notice when requesting replacement
PRODUCT NOTICE
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



product. Rockwell Automation will accept requests for repair (where applicable) or replacement product for a
period of 18 months from the initial publication of this Product Notice PN 2015-12-002.
All returns should be over packed to prevent shipping damage during transit.
Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell
Automation inventory may continue to contain potentially affected product for a period of time after the
publication of this document.
If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A
for local telephone numbers. Customers without TechConnect contracts should reference this Product Notice
when calling.
Customers with TechConnect contracts may be able to chat online with support representatives. Reference
this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center,
http://www.rockwellautomation.com/knowledgebase, as ID number 751787. Additional languages may also
be available at the end of this article attached as downloadable PDF documents.
Customers using the Rockwell Automation Support Center in a non-English language should search for the
document by the article ID number listed above. The resulting article ID for non-English postings may be different
than the listed article ID number.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor,
Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to
the person or company that now has the product. We also ask that you contact Rockwell Automation Technical
Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email.
Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support
Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can
subscribe to important product updates, including Product Safety Advisories and Product Notices.
PRODUCT NOTICE
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you
can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support
Now, selecting your country, and clicking the Phone/OnSite Support tab.
Region / Country
Asia/Pacific
Australia
China
Hong Kong
India
Japan
Korea
Malaysia
New Zealand
Taiwan
Thailand
Caribbean
All Countries
Central America
Argentina
Belize
Bolivia
Brazil
Chile
Colombia
Costa Rica
Ecuador
El Salvador
Guatemala
Honduras
Mexico
Nicaragua
Panama
Paraguay
Peru
Suriname
Uruguay
Venezuela
Phone Number
( ) International Code
1 800 762 593
400 620 6620
+852 2887 4666
1 800 2000 121
03 3206 2785
(82) 2 2188 4400
1 800 80 4851
0800 27 27 25
080 902 0908
(66) 2936 1500
Region / Country
Europe
Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Hungary
Ireland
Italy (Brescia, Milano e Padova)
Italy (Bologna,Firenze,Napoli,
Roma e Torino)
(1) 440 646 3650
800.666.0320
(1) 440 646 3650
(54) 800 10 0632
(55) 11 5189 9500
800.53.0012
01.800.700.2107
0800.013.1215
58.212.949.0611
(52) 55 5246 2010
(52) 55 5246 2010
(52) 55 5246 2010
001.888.365.8677
(52) 55 5246 2010
001.800.203.3475
(54) 11 5554 4000
0800.535.36
(1) 440 646 3650
(54) 11 5554 4000
800.1.00.3062
Morocco
Netherlands
Poland
Portugal
Slovakia
Spain
Sweden
Switzerland (German)
Switzerland (French)
Switzerland (Italian)
United Kingdom
North America
Canada
United States
If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
Phone Number
( ) International Code
(49) 211 41553 664
(32) 2 716 8411
(420) 28401 5911
(45) 43 466 006
(358) 958 447 419
(33) 825303132
(49) 211 41553 664
(420) 28401 5911
(44) 01908 635245
(39) 199 11 99 00
(39) 199 11 99 22
(33) 825303132
(31) 10 266 55 80
(48) 22 32 60 707
(1) 440 646 3223
(420) 284015911
(34) 902 30 93 30
(46) 46 19 93 91
(41) 0844 84 84 11
(41) 0844 84 84 12
(41) 0844 84 84 13
(44) 01908 635245
(1) 440-646-3223
(1) 440-646-3223
PRODUCT NOTICE
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Appendix B
Label Replacement Instructions
A “Label Kit” will have been provided for each potentially affected module shipped to you. The kit includes a single
sheet with all of the labels used on the module. Only the connector header labels will be used. Once the replacement
labels are available, follow the additional steps to remove the existing labels, replace the labels and verify that they
were correctly installed.
ATTENTION: Only persons skilled in the maintenance of industrial control and electrical
equipment should attempt to perform the following remediation actions. Failure to follow industry
standard safety procedures, including Lock-Out / Tag-Out (LOTO) and use of appropriate levels of
personal protective equipment (PPE), may result in harm to personnel or loss of equipment.
Identify Replacement Labels
On label set locate the 1 thru 16 label and the 33 thru 48 label (shown in RED outlined box above).
Discard the 0 thru 3 BNC label and the 2 thru 1 bowtie label.
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Important - Power must be removed from the product before attempting the following remediation actions. Failure to
remove power may result in product damage or injury to personnel.
Remove Incorrect Labels
Remove incorrect labels from J6 & J7 connectors. Lift either corner of label to get started, then peel old label out of
the label recess and discard. Repeat on remaining connector label.
When removed, the label recesses should be clear of residual label material and adhesive.
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Apply Correct Labels
Start applying new 1 thru 16 label on the J6 connector (on side of assembly containing the BNC connectors)
maintaining alignment with recessed pocket of the connector as shown above.
Continue pressing new label into the recess maintaining alignment. Complete installation by pressing the remaining
portion of the label into place.
Start applying new 33 thru 48 label on J7 connector (on side OPPOSITE the BNC connectors) maintaining alignment
with recessed pocket of the connector as shown above.
Continue pressing new label into the recess maintaining alignment. Complete installation by pressing the remaining
portion of the label into place.
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Verify Proper Labeling
Verify 1 thru 16 label on J6 connector (On side of assembly containing the BNC connectors).
Verify 33 thru 48 label on J7 connector (On side OPPOSITE the BNC connectors).