Online Literacy and Numeracy Assessment (OLNA) Delivery Website User Guide (March 2017) TITLE: Online Literacy and Numeracy Assessment (OLNA) Delivery Website User Guide (March 2017) © School Curriculum and Standards Authority, 2017 This document—apart from any third party copyright material contained in it—may be freely copied, or communicated on an intranet, for non‐commercial purposes in the educational institutions, provided that the School Curriculum and Standards Authority is acknowledged as the copyright owner, and that the Authority’s moral rights are not infringed. Copying or communication for any other purpose can be done only within the terms of the Copyright Act 1968 or with prior written permission of the School Curriculum and Standards Authority. Copying or communication of any third party copyright material can be done only within the terms of the Copyright Act 1968 or with permission of the copyright owners. Any content in this document that has been derived from the Australian Curriculum may be used under the terms of the Creative Commons Attribution‐Non Commercial 4.0 International (CC BY) licence. School Curriculum and Standards Authority 303 Sevenoaks Street CANNINGTON Western Australia 6107 PO Box 816 CANNINGTON Western Australia 6987 For further information please contact: Telephone: +61 8 9273 6726 Email: [email protected] Web: www.scsa.wa.edu.au 2015/5927v17
Contents
Introduction .................................................................................................................................... 1 Using this guide ................................................................................................................................... 1 Contacting the OLNA Helpdesk ........................................................................................................... 1 Section 1: System and device set‐up ................................................................................................ 2 Minimum system requirements .......................................................................................................... 2 Links to download the latest browsers ............................................................................................... 3 The ‘whitelist’ – school network must permit access to OLNA domains ............................................ 3 Checking device requirements and system readiness ........................................................................ 4 Accessibility – adjusting browsers ....................................................................................................... 7 Adjusting font and image size at the browser level ............................................................................ 7 Configuring iPads (and other mobile devices) before the OLNA ........................................................ 7 Acceptable Usage Agreement (Department of Education schools only) ............................................ 8 Section 2: Conducting the practice and example tests ..................................................................... 9 Accessing the practice and example tests ........................................................................................... 9 Navigating the reading and numeracy questions ............................................................................. 10 Navigating the writing question ........................................................................................................ 10 Steps to complete a practice or example test ................................................................................... 11 Section 3: Conducting the OLNA .................................................................................................... 16 Accessing the OLNA ........................................................................................................................... 16 Steps for students to log in to the OLNA ........................................................................................... 16 Multiple‐choice reading and numeracy assessments ....................................................................... 17 Extra time, rest breaks and coloured backgrounds........................................................................... 18 Steps to complete the reading and numeracy assessments ............................................................. 20 Writing assessment ........................................................................................................................... 23 Features of the writing assessment .................................................................................................. 23 Steps to complete the writing assessment ....................................................................................... 24 Section 4: Solutions to issues and frequently asked questions ....................................................... 26 Advice on bandwidth and connectivity issues .................................................................................. 26 Cannot access the test ...................................................................................................................... 27 Computer crashes/freezes ................................................................................................................ 27 Test item unexpected behaviour ...................................................................................................... 27 Test session displays a script warning ............................................................................................... 27 Item freezing/keyboard not working on iPad (or other tablets) ....................................................... 28 Retry button appears: reading and numeracy only .......................................................................... 28 Retry button appears: writing ........................................................................................................... 28 Frequently asked questions .............................................................................................................. 29 OLNA Delivery Website User Guide (March 2017) | Page i Notes
OLNA Delivery Website User Guide (March 2017) | Page ii Introduction
Using this guide The Online Literacy and Numeracy Assessment (OLNA) Delivery Website User Guide has been provided to assist principals, OLNA coordinators, school IT support staff and OLNA supervisors administer the OLNA. The guide contains information, guidelines and checklists for setting up devices, meeting system requirements and solutions to potential issues. Contacting the OLNA Helpdesk If you are unable to resolve issues at the school level, after referring to Section 4 of this guide on pages 26–34, the OLNA Helpdesk may be contacted for further assistance on 9273 6726 or at [email protected]. Note: If enquiring about access to the OLNA test site please ensure that your device has met the minimum system requirements. When emailing the OLNA Helpdesk, please enter ‘SchoolCode_ techsupport’ in the subject field and include the following details in your email: 
date and time the problem occurred 
a detailed description of the problem; if applicable, include any system error message(s) 
the spread of the issue: is the problem affecting one student or all students? 
school and student details: school name and code, student name(s) and number(s) 
a screenshot of your device results from https://assess.scsa.wa.edu.au/requirements 
the results link/screenshot from https://aboutmybrowser.com showing the device’s details. You should copy this address to the browser that is being used for the OLNA. OLNA Delivery Website User Guide (March 2017) | Page 1 Section 1: System and device set-up
Minimum system requirements The OLNA is browser based and schools should use the latest browser versions as the OLNA software fully supports them. Where this is not possible, use at least the minimum system requirements. Please refer to the OLNA minimum system requirements checklist below.  
OLNA minimum system requirements checklist Operating systems Browsers Windows Mac OS X Mac iOS Android Chrome 22+ Recommended Recommended Supported Recommended Firefox (ESR) 16+ Recommended Recommended Unsupported Supported Safari 6+ Unsupported Recommended Recommended Unsupported Safari 5 Unsupported Supported Supported Unsupported Recommended Unsupported Unsupported Unsupported Recommended Unsupported Unsupported Unsupported Internet Explorer 9 to 11 (with Compatibility View disabled) Microsoft Edge Recommended Preferred browser, as it is fully compatible with the OLNA application. Supported The browser is supported, but not recommended due to poor JavaScript performance. Unsupported The browser is not compatible with the application and should not be used. Accessibility Useful web links 
JavaScript enabled in browser Windows https://support.microsoft.com/gp/howtoscript Mac http://activatejavascript.org/en/instructions/safari 
Active internet connection 
Minimum screen resolution is 1024 x 768. Lower resolutions devices will introduce a scroll bar. 

All portable devices should be connected to mains power. Add OLNA domains to the school network whitelist (details of the domain lists are later in this section). OLNA Delivery Website User Guide (March 2017) | Page 2 Note: 
Firefox ESR (Extended Support Release) updates about every six months. 
iOS 5+ is supported on Apple mobile devices. 
Android 4+ is supported on all Google certified tablets and mobile phones. 
iOS and Android support excludes Flash, therefore audio recording is currently unsupported. 
Bandwidth use by other classes during the assessment should be minimised wherever possible and any network or hardware maintenance should be scheduled outside of the assessment period. Links to download the latest browsers It is recommended that the latest browser versions be used. Links to download the latest versions are available here: Google Chrome http://www.google.com/chrome Mozilla Firefox http://mozilla.org/en‐US/firefox/new Safari http://www.apple.com/support/mac‐apps/safari/ Internet Explorer http://windows.microsoft.com/en‐au/internet‐explorer/download‐ie The ‘whitelist’ – school network must permit access to OLNA domains A whitelist controls device access to permitted websites. To allow this permission, it is important for your school network to add the appropriate domains to its whitelist, as outlined in the following list. Domain list Add the domains in this list to your school’s network server: 
assess.scsa.wa.edu.au 
s3‐ap‐southeast‐2.amazonaws.com 
am.sonet.com.au 
s3.amazonaws.com

cdn.sonet.com.au

ssl.google‐analytics.com
Note: Do not add specific IP addresses to your filter list, as these are subject to change. OLNA Delivery Website User Guide (March 2017) | Page 3 Checking device requirements and system readiness To check that your devices meet the minimum requirements, log in to the OLNA test site at https://assess.scsa.wa.edu.au. The device meets the requirements If your device meets all the requirements, the OLNA test site login page will display: The device does not meet the requirements If your device does not meet the minimum requirements, you will see the following screen: OLNA Delivery Website User Guide (March 2017) | Page 4 Click on ‘requirements page’, which is highlighted in blue text. This will navigate to the ‘Requirements page’ at https://assess.scsa.wa.edu.au/requirements. The component(s) of your device not meeting the minimum requirements will be highlighted in red and will appear with a red icon . All compatible components will be highlighted in green, with a green tick . If any of the device’s components are highlighted in red, please contact your school’s IT support person to update and/or change your system to meet the minimum requirements. If issues with device requirements cannot be resolved at school level, go to https://aboutmybrowser.com/. Forward the results link and/or screenshots to the OLNA Helpdesk at [email protected] and enter ‘SchoolCode_techsupport’ in the subject field. Checking test site Once each device meets the minimum requirements, run the practice test on all devices to confirm that all requirements are met. Instructions are outlined in Section 2. Note: The practice test should be carried out using student‐level permissions on any devices with a unique system image. If all devices to be used have an identical system image, only one device will need to be checked. OLNA Delivery Website User Guide (March 2017) | Page 5 System readiness On one computer in each lab/wireless access point complete the Technical readiness test (TRT) by clicking on the tab. Follow the prompts to complete the test. OLNA Delivery Website User Guide (March 2017) | Page 6 Accessibility – adjusting browsers The following websites contain links to step‐by‐step instructions on adjusting computers in different browsers to meet students’ accessibility requirements: 
Microsoft Accessibility page at https://www.microsoft.com/enable/products/ 
W3C page at http://www.w3.org/WAI/users/browsing.html#text/ Adjusting font and image size at the browser level Adjust font size via the browser To increase and decrease the size of text and images on the screen for better visibility: a. Press and hold down the CTRL key (the Command key for MAC users) on your keyboard. b. At the same time, 
roll the mouse wheel forwards to zoom in 
roll the mouse wheel backwards to zoom out. c. Keep repeating step b until you reach the desired size. d. You can return to the standard size by pressing CTRL (or Command) + ‘0’ (zero). Additional instructions are available at the webpages above. Configuring iPads (and other mobile devices) before the OLNA If your school is using iPads (and other mobile devices) for the OLNA, supervisors must ensure the auto‐correct and other text‐related keyboard functions are switched to off. To switch these functions to off on an iPad, use the following steps: 1. On the iPad, select the Settings icon. 2. From the Settings Menu, select General, then select Keyboard. 3. Slide the green button to the OFF position for: 
Auto‐Capitalisation 
Auto‐Correction 
Check Spelling 
Enable Caps Lock 
Shortcuts 
Predictive 
“.” Shortcut. OLNA Delivery Website User Guide (March 2017) | Page 7 Acceptable Usage Agreement (Department of Education schools only) Department of Education school IT support staff must ensure that each device to be used during the assessment session has been turned on and the Acceptable Usage Agreement page has been processed before students log in to the assessment. Images will not load on a student’s device during the assessment if the Acceptable Usage Agreement has not been processed. Complete the following steps to force acceptance of the Acceptable Usage Agreement: 
turn on all computers to be used during the assessment 
have the students log in to the computers using their student network account 
browse to http://google.com.au/ 
process the Acceptable Usage Agreement page if it presents 
continue with the administration of the assessment. OLNA Delivery Website User Guide (March 2017) | Page 8 Section 2: Conducting the practice and
example tests
The practice test is provided to familiarise students with the OLNA format and test‐site functionality. Schools must give students the opportunity to sit the practice test before the assessment period. No results from the practice test are recorded. Students can select one of three practice tests, one for each component: reading, writing and numeracy. The reading and numeracy tests comprise 20 sample questions; the writing test comprises a single prompt for which students can provide a typed online response . Each component allows a maximum of 20 minutes to complete it. The example test has been designed to provide an indicative sample of the diversity of skills assessed. Students can experience a complete assessment in the reading, writing and numeracy components. It includes a set of 45 multiple‐choice questions for reading; a set of 45 multiple‐
choice questions for numeracy and one writing prompt. Students will have 50 minutes to complete the reading and numeracy components and 60 minutes to complete the writing component. As with the practice test, no results are recorded. While schools may use the example test in place of the practice test, this is not its intended use. Accessing the practice and example tests The practice and example tests can be accessed at the OLNA test site – https://assess.scsa.wa.edu.au. The procedures for accessing the practice and example tests are available from page 11. OLNA Delivery Website User Guide (March 2017) | Page 9 Navigating the reading and numeracy questions Examples of navigating within the reading and numeracy questions are provided below. . Navigating the writing question An example of navigating the writing question. OLNA Delivery Website User Guide (March 2017) | Page 10 Steps to complete a practice or example test 1. Log in to the test using your school’s four‐digit SIRS school code for the username and ‘prac14’ for the password. 2. To start the practice or example test for writing, reading or numeracy, click on the Start button next to the applicable component. 3. Clicking on the Start button displays a pop‐up window asking for further confirmation. After verifying that your user ID is correct, click the blue ‘Yes this is me’ button to continue. If it is incorrect, click the red ‘This is not me!’ button. 4. On the practice or example test (e.g. reading), click on the Start button to begin the practice or example test. OLNA Delivery Website User Guide (March 2017) | Page 11 5. Work through questions. To move to the next question, click on the Next button or the next question number. 6. To check if the correct answer for a question has been provided, press the Check Answer button . . If the answer is correct, the line highlighting the answer will turn green. If the answer is incorrect, it will turn red. OLNA Delivery Website User Guide (March 2017) | Page 12 7. To submit the practice or example test, select the last question, i.e. Question 20. Then click on the Finish button (or the Confirmation button) . OLNA Delivery Website User Guide (March 2017) | Page 13 8. If questions have not been attempted, the screen will indicate the number of questions that remain ‘unattempted’. There is the option of: 
returning to the practice or example test to complete the answers by clicking on an unanswered question or using the back button ; or 
clicking the Finish button to submit the responses. 9. After submitting the responses, the page will display with the message ‘Your responses have been submitted successfully. Click Close to complete your assessment.’ Click the Close button to close the page. OLNA Delivery Website User Guide (March 2017) | Page 14 10. The main page will display with the option to start another practice or example test. 11. Once finished, close the browser and shut down the device. OLNA Delivery Website User Guide (March 2017) | Page 15 Section 3: Conducting the OLNA
Accessing the OLNA Schools must ensure that computer login accounts and passwords are not set up to be shared by students when logging into computers. Each student must be logged in to a computer using a unique network username account and password. If students do log in using the same account credentials, their own results may not be captured by the OLNA test site as browsers may retain previous student credentials. To access the OLNA go to https://assess.scsa.wa.edu.au. Students enter their username and password for the component, as issued to them by the OLNA supervisor. The student username for all components is their student number. The student password is unique to the component. Steps for students to log in to the OLNA Each student should: 1. type https://assess.scsa.wa.edu.au into their browser and wait for the login screen to appear 2. enter their username and their password for the scheduled component 3. read the information provided and check the ‘I accept the Terms and Conditions’ box 4. click the Login button . OLNA Delivery Website User Guide (March 2017) | Page 16 5. verify their user ID is correct (see image below), then click the blue ‘Yes this is me’ button to continue. If it is incorrect, the student should click the red ‘This is not me!’ button. Multiple‐choice reading and numeracy assessments Once the student has logged in using the login details specific to the component, they will see the Instructions page. The example used is the reading assessment; however, these steps apply to reading and numeracy assessments. Students should familiarise themselves with the features of the assessment by reading the Instructions page. The images at the top of the next page provide further advice about navigation of the assessment. OLNA Delivery Website User Guide (March 2017) | Page 17 Extra time, rest breaks and coloured backgrounds Students who have had adjustments for extra time, rest breaks or coloured backgrounds approved will have access to these adjustments when they log in to their assessment. Extra time Where extra time has been approved for a student to undertake the OLNA, the approved amount of time for that student will be added to the 50 minutes allowed to complete the OLNA. Rest breaks Where rest breaks have been approved for a student undertaking the OLNA, a Pause button will appear when they start their assessment. OLNA Delivery Website User Guide (March 2017) | Page 18 When the Pause button is used, the ‘Assessment Paused’ box will display. To return to the assessment, the student clicks the Continue button . Coloured background (themes) Where coloured background has been approved for a student to undertake the OLNA, a Themes button will appear when they start their assessment. When the Themes button is used, the coloured backgrounds (themes) will display. Click on a colour (theme) will change the background color. Themes may turned on and off as required. OLNA Delivery Website User Guide (March 2017) | Page 19 Steps to complete the reading and numeracy assessments 1. To begin the assessment, click on the Start button . The assessment will display. 2. Students work through Questions 1 to 45, choosing and clicking on one of the responses provided, as appropriate. 3. To go to the next Question, click on the Next button or the next Question number. 4. To finish and submit the assessment, students will need to select the final question, i.e. Question 45 and then click on the Finish button or the Confirmation button . . Note: It is not mandatory for the student to record an answer to all 45 questions to finish the assessment. OLNA Delivery Website User Guide (March 2017) | Page 20 5. If a student does not attempt all questions, the screen will indicate the number of questions that remain ‘not answered’. The student has the option of: 
returning to the test to complete the answers by clicking on an unanswered question(s) or using the back button ; or 
clicking the Submit button to submit the responses. 6. When a student presses the Submit button to submit their responses, they will see the confirmation screen with the message ‘Your responses have been submitted successfully. Click Close to complete your assessment.’ Click the Close button to close the page. OLNA Delivery Website User Guide (March 2017) | Page 21 7.
If a student does not complete an assessment within the allotted time, they will receive a message advising that they have run out of time and cannot continue. Any responses they have provided to that point will automatically be saved. 8. Close the browser and shut down the device. 9. The assessment supervisor should collect all notes or working papers from students before they leave the assessment room. OLNA Delivery Website User Guide (March 2017) | Page 22 Writing assessment Once students have logged in using the login details specific to the writing assessment, they will see the Instructions page. Students should familiarise themselves with the features of the assessment by reading the Instructions page. Features of the writing assessment Word counter Students may write up to 600 words in the writing assessment. A word counter enables students to monitor their progress. The 600‐word limit is a ‘soft limit’ which means it is possible to write more than 600 words. The word limit and text area border will display in red once the limit is exceeded. Students should reduce the number of words in their response, so it falls within the 600‐word limit. Rich text functions Students have access to bold, italics or underline functions via the buttons above the text box. To copy, cut and paste sections of their work, students can highlight their text and then use standard keyboard shortcuts for PC/Mac, or the edit menu in the browser, to edit their response. OLNA Delivery Website User Guide (March 2017) | Page 23 Steps to complete the writing assessment 1. To begin the writing assessment, click on the Start button . 2. Students read the prompt, then begin typing their response in the text box. The features of the writing assessment can be used throughout their response, at the student’s discretion. 3. To finish and submit the writing assessment, click on the Finish button or the Confirmation button . . 4. On the confirmation page, students have the option of either: a) returning to the assessment to edit their answers by clicking the back button ; or b) clicking the Submit button to submit their response. OLNA Delivery Website User Guide (March 2017) | Page 24 5. After submitting the responses, the page will display with the message ‘Your responses have been submitted successfully. Click Close to complete your assessment.’ Click the Close button to close the page. 6. If a student does not complete an assessment within the allotted time, they will receive a message advising that they have run out of time and cannot continue. The response they have provided to that point will automatically be recorded. 7. Close the browser and shut down the device. 8. The assessment supervisor should collect all notes or working papers from students before they leave the assessment room.
OLNA Delivery Website User Guide (March 2017) | Page 25 Section 4: Solutions to issues and frequently
asked questions
Advice on bandwidth and connectivity issues School internet connection issues have been known to impact the loading of test images, rendering of response options and submission of test responses in previous OLNA rounds. In most cases there have been too many students using the internet while the testing occurred. Minimise other internet use 
Ensuring that bandwidth during testing is not utilised by other classes or students’ private wireless devices will assist in minimising potential connectivity issues during the OLNA administration. Perform a load test to maximise the number of students able to sit 
Schools that plan to use wireless networks should perform load testing with the practice test to gauge the capacity of their network and determine the maximum number of students who can be assigned to each test session. Schools should consider smaller test administration sessions if wireless networks are known to have capacity issues. Allow a maximum of 20 devices per wireless access point (WAP) 
The Department of Education recommends government schools do not connect more than 20 wireless devices to a single WAP during mission‐critical periods such as the OLNA testing. Non‐
government schools should perform their own tests to determine the maximum number of wireless devices that can be used during a single testing session. Staggering student logins 
Connectivity issues can also be mitigated by staggering student logins at the start of the assessment (e.g. ten students log in first, another 10 students log in after the first group of students have successfully logged in etc.). This practice does not reduce the time available for test completion as the timer counts down when students press the ‘Start’ button. Login box not displaying 
This could be a compatibility issue. Help in addressing this issue is available in FAQ 5 in the practice test/requirements table below. Schools that do not manage their available bandwidth may encounter problems with test sessions not loading correctly, or errors with response submissions. The OLNA Helpdesk may not always be able to resolve these issues and in such cases the student must sit the test again, or submit the test ‘as is’ with incomplete responses. OLNA Delivery Website User Guide (March 2017) | Page 26 Cannot access the test Students will be using the URL https://assess.scsa.wa.edu.au. If you cannot access the test or login page: 1. Double‐check the URL is correct. 2. Verify internet connectivity by browsing to Google and performing a search to ensure you are not seeing a cached/offline version of the page: a. if the internet is not working, follow up with the school’s IT coordinator b. if the internet is working retry the test URL again. 3. If this URL still does not work, wait 30 seconds and try again. 4. Contact the OLNA Helpdesk. Computer crashes/freezes If the computer crashes/freezes and then you force the computer to shut down (Ctl+Alt+Del): 1. Log in to the computer again. 2. Start the test as per the standard process with the same student to resume. Test item unexpected behaviour If any test item seems to be working incorrectly, such as not displaying an image properly, or the item freezes, perform the following steps: 1. Refresh the page (Windows – F5, Mac – Command + R) or by exiting full‐screen mode if you are in it and using the refresh button on the browser – this should fix most problems. If the item does not refresh (reload the content displayed on the screen), focus on the address bar and press Enter to cause the page to be reloaded. 2. If the problem has not been fixed, try closing the browser completely and re‐opening it. 3. If the problem persists, try clearing the browser cache. The steps to do so will vary based on the browser and device. 4. If the problem still persists try restarting the device or trying another device. Test session displays a script warning If a ‘Warning: Unresponsive script’ message appears on screen, you should take the following steps: 1. Click the ‘Don’t ask me again’ checkbox 2. Click the ‘Stop script’ button. The test will resume. OLNA Delivery Website User Guide (March 2017) | Page 27 Item freezing/keyboard not working on iPad (or other tablets) When using the on‐screen keyboard on some versions of the iPad, a scenario may arise where it looks like the student cannot type into an input field and that the item is not responding. The problem is that the input field has lost focus even though the cursor/caret still appears to be there. 1. Try re‐tapping/pressing the input field to re‐focus. 2. Hide/close the on‐screen keyboard and then re‐open it. Retry button appears: reading and numeracy only The webpage will attempt to save the test every minute. If the page is unable to connect to the server, the ‘Retry’ pop‐up will be displayed. 1. Wait 10 seconds and retry. 2. If the issue is not resolved after one minute, close the browser and restart the test or use another device. As the student’s responses are saved every minute, the student will resume at the point up to one minute before the error. Retry button appears: writing The webpage will attempt to save the test every minute. If, at the end of the test period, the test cannot be saved: 1.
Wait 10 seconds and retry. 2.
If the issue is not resolved after one minute, contact the OLNA Helpdesk. 3.
The ONA Helpdesk officer will be able to confirm whether the student’s response has been saved. 4.
If the student’s response was not saved, under the direction of the OLNA Helpdesk officer, schools may be asked to take a screenshot of the student’s work to email to [email protected]. 5.
Schools may then wish to close the browser and restart the test or use another device. As the student’s responses are saved every minute, the student should be able to resume at the point up to one minute before the error. OLNA Delivery Website User Guide (March 2017) | Page 28 Frequently asked questions The following are some FAQs and actions that may help resolve issues relating to the OLNA. Please check the list and take necessary action(s) and then, if needed, contact the OLNA Helpdesk on 9273 6726 or at [email protected] for assistance. Enrolment planning for test No FAQ Action 1
How do I make a change to a student’s registration? Contact the OLNA Helpdesk on 08 9273 6726 or email [email protected]. 2
How do I withdraw a student? It is not necessary to withdraw a student. A student who is eligible to sit a component and who does not sit the test for that component should be marked by the supervisor as absent from sitting the test. 3
How do I get the passwords for the students sitting the assessment? Principals or OLNA coordinators will forward student passwords to OLNA supervisors on the day of the assessment. For details, see the OLNA Handbook. 4
How do I register my students for Sickness/Misadventure? If a student becomes ill, experiences difficulties or other issues which prevent him/her from completing the assessment, please contact the OLNA Helpdesk on 9273 6726 or at [email protected] using the subject title ‘SchoolCode_ Reschedule’ to reset the test for another assessment session. 5
Can a student sit the assessment at home? No.
6
A student was absent on the day of the scheduled assessment session, but still wants to sit. How can this be arranged? A student can be rescheduled to sit an assessment on any day within the assessment period. Note that a student can sit the writing component only in the first four days of the assessment period. 7
What is the address of the OLNA Dashbaord? The OLNA Dashboard URL is https://assess.scsa.wa.edu.au/srm. The Dashboard enables schools to request disability adjustments and record absences and test incidents. Test incidents requiring immediate assistance should be directed to the OLNA Helpdesk. OLNA Delivery Website User Guide (March 2017) | Page 29 Practice test/requirements No FAQ /Issue Action 1
What is the OLNA test site address for systems and browser compatibility requirements check? The system requirements can be checked at https://assess.scsa.wa.edu.au/requirements. 2
What is the test site address to find information about my system and browser? About My Browser at https://aboutmybrowser.com. 3
A practice/example test (or an OLNA component) does not load after clicking the Start button. All minimum system requirements are met. 4
5
Do I have to run the practice test on every device to be used for the assessment? A practice/example test does not load unless I refresh the webpage several times (or the time to load the webpage exceeds a reasonable amount of time). OLNA Delivery Website User Guide (March 2017) | Page 30 i.
Click refresh. ii.
Check if JavaScript is enabled. iii.
Is the problem unique to this device or are others affected? iv.
Try another device or a different browser on the same device. v.
Check with the school’s IT support person to ensure the device(s) meets the minimum system requirements as outlined in Section 1. vi.
If using IE, go to the Tools menu; select Compatibility View Settings and uncheck ‘Display intranet sites in Compatibility View’. vii.
Should the problem(s) continue, contact the OLNA Helpdesk on 9273 6726 or at [email protected]. i.
No, if all devices to be used have been imaged identically. ii.
Any device with a unique image should be tested using the practice test. i.
Check if JavaScript is enabled. ii.
Is the problem unique to this device or are others affected? iii.
Try another device or a different browser on the same device. iv.
Check with school’s IT support person, to ensure the device(s) meets the minimum system requirements as outlined in Section 1. v.
If using IE, go to the Tools menu; select ‘Compatibility view settings’ and uncheck ‘Display Intranet sites in compatibility view’. i.
Should the problem(s) continue, contact the OLNA Helpdesk on 9273 6726 or at [email protected]. Technical issues with test No 1
2
3
4
FAQ/Issue Student’s password: 
detail is blank on the login sheet 
has expired 
is not working/ student can’t log in. Error message indicates there is a problem with Flash/browser/JavaScript/Screen Resolution. Students can access the OLNA test site, but cannot log in. Practice test appears. Action Contact the OLNA Helpdesk on 9273 6726 or at [email protected]. i.
Has the practice test been completed on this device? Did any of these messages appear at that time? ii.
Is the problem unique to this device or are others affected? iii.
Try another device or a different browser on the same device. iv.
Check with the school’s IT support person to ensure the device(s) meets the minimum system requirements, as outlined in Section 1. v.
Should the problem(s) continue, contact the OLNA Helpdesk on 9273 6726 or at [email protected]. i.
Check that the student has entered the correct username and password specific to that assessment. ii.
Try another device or different browser on the same device. iii.
Try to log in using the practice test login details. iv.
If the practice test cannot be accessed on this device, check with school’s IT support person to ensure the device(s) meets the minimum system requirements as outlined in Section 1. v.
Should the problem(s) continue, contact the OLNA Helpdesk on 9273 6726 or at [email protected]. The practice test loads only when the four‐digit SIRS school code and password ‘prac14’ is used. To access the scheduled assessment, students should log in using the username and password specific to the scheduled assessment. OLNA Delivery Website User Guide (March 2017) | Page 31 Technical issues with test No 5
FAQ/Issue The student’s computer/device crashed during the OLNA. Action i.
If the student is completing the writing component, contact the OLNA Helpdesk immediately. ii.
For reading and numeracy, the student can log in again. The student can use the same or different device. Note that: iii.
6
Internet connection is down. 7
The URL is not working. 8
Error message: ‘There was a problem saving your answer’. OLNA Delivery Website User Guide (March 2017) | Page 32 
the assessment will resume to within one minute of where it stopped. 
the number of questions answered and time remaining will automatically be restored. If the error message ’Sorry the assessment is no longer active’ displays, or the student is unable to log in again, contact the OLNA Helpdesk on 9273 6726 or at [email protected]. Talk to the school’s IT support person about reconnection; reschedule the assessment when the internet becomes available. i.
Check you have entered the correct URL https://assess.scsa.wa.edu.au. ii.
Check if the URL will work on another device. iii.
When the practice test was conducted, were there any internet connection issues? iv.
Check the internet connection by trying other secure URLs, e.g. https://anz.com.au. v.
Should the problem(s) continue, contact the OLNA Helpdesk on 9273 6726 or at [email protected]. i.
After 10 seconds, click ‘Retry’. ii.
If the student is completing the writing component, contact the OLNA helpdesk immediately. iii.
For reading and numeracy, if clicking retry does not work, close the browser and try another device or a different browser on the same device and attempt to resume. The test should resume within one minute of where the student was up to. iv.
If you are unable to resume after loading the test site, contact OLNA Helpdesk on 9273 6726 or via email at [email protected]. Technical issues with test No 9
FAQ/Issue The student is part way through an OLNA component; the page is ‘hanging’ or ‘freezes’. 10 Question is not displaying (rendering) correctly on screen. Action i.
If the student is completing the writing component, contact the OLNA Helpdesk immediately. ii.
For reading and numeracy, attempt to log out, or close the browser. iii.
Restart the device and log in again. The practice test/OLNA should resume within one minute of where the student was up to. iv.
Try another device or a different browser on the same device and attempt to resume. v.
If you are unable to resume after loading the test site, contact the OLNA Helpdesk on 9273 6726 or at [email protected]. i.
Are students using a supported browser? ii.
Are there currently any internet connectivity issues? iii.
Is student(s) using a Roaming User Profile?1 If yes, try clearing the browser cache. See www.refreshyourcache.com for details. iv.
Try another device or a different browser on the same device. v.
Should the problem continue, contact the OLNA Helpdesk on 9273 6726 or at [email protected]. 1
Roaming user profile enables users to log into any computer connected to the same network and access their documents and desktop settings, such as applications remembering toolbar
positions and preferences, or the desktop appearance staying the same. http://msdn.microsoft.com/en-us/library/windows/desktop/bb776897(v=vs.85).aspx
OLNA Delivery Website User Guide (March 2016) | Page 33 Technical issues with test No 11 FAQ/Issue The requirements check indicates an earlier version of Internet Explorer is installed, but the most recent version is installed. Action Change compatibility view settings: i.
Press the ALT key. ii.
Go to Tools menu. iii.
Select Compatibility View settings. iv.
Select wa.edu.au. v.
Click the ‘remove’ button. vi.
Uncheck all boxes: vii.
12 Images not loading on student computers (DoE schools only). OLNA Delivery Website User Guide (March 2017) | Page 34 a.
‘Include updated website lists from Microsoft’ b.
‘Display intranet sites in Compatibility View’ c.
‘Display all websites in Compatibility View’ (not listed in IE 11). Click close. Images will not load on student computers during the assessment if the Acceptable Usage Agreement has not been checked. Refer to Section 1 for steps to check the Acceptable Usage Agreement.