Troubleshooting Guide
for NFA/NWCG Online
Users
(This guide has been created to help you identify and resolve basic problems
you may experience with NFA/NWCG Online. The Table of Contents on page
2 is interactive. You may click on the issue and go directly to the resolution
page. The file is also set up with bookmarks to the left of the document.
Click on the bookmark and go directly to the resolution page.)
NOTE: If your issue is more detailed and has not been covered here or you have
been unable to resolve it, please send an email describing your issue along with
your name and User ID to [email protected]
Please allow up to 24 to 48 hours for your email to be processed.
Page 1
Table of
Adding a Course to Your To Do List .....................................................................................................3
Forgot Password ........................................................................................................................................4
Forgot User ID .............................................................................................................................................5
Internet Explorer 10 (IE10) .......................................................................................................................6
New Registrations or Receiving “No Account Currently Exists” .................................................7
Printing Your Completion Certificate..................................................................................................10
Requesting and/or Printing Your Transcript (NFA Specific Courses) .......................................11
System/Software Checker .....................................................................................................................15
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Adding a Course to Your To Do List
IMPORTANT NOTE: If your account has just been created or reactivated, allow
one (1) hour for your course catalog to attach to your profile. After one (1) hour
has passed, you may begin to look for and assign courses in your catalog.
1. You may browse the catalog by selecting CLICK TO BROWSE CATALOG link or
you may type in a course title or course code to locate a specific course.
2. Once you have located a course you wish to take, you may either:
a. Click on the course title link and then select the blue “Add to To-Do List” block
or the “Start Course” link. NOTE: This option will actually “open” that
specific course. If you do not wish to start the course immediately, you may
return to your HOME page by selecting the green HOME tab at the top of the
screen. You can then go back to your “Search catalog” pod and select more
courses if you wish.
b. Select the Add to To-Do-List or Start course link to the right hand side of the
course title. NOTE: This option will allow you to add the course to your ToDo-List while staying within the course catalog. This way you may select
multiple courses without having to reenter the catalog.
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Forgot Password
1. Select the "Forgot Password?" link located under the login box on the main login
page.
2. Enter your User ID in the field provided and select the “Submit” button.
3. Enter the answer to your security question* in the field provided and select the
"Submit" button.
NOTE: Once submitted, you will receive an auto-generated email with a
temporary password enclosed within a few minutes. Please remember that
passwords are case sensitive.
If you do not receive a temporary password within this time period,
please verify that the email was not inadvertently redirected to your
spam folder.
** If you cannot remember the answer to your security question or cannot reset
your password, please send an email to [email protected] so that it can
be reset for you.
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Forgot User ID
1. Select the "Forgot User ID?" link located under the login box on the main login
page.
2. Enter you email (the one you have associated with your NFA Online account) and
select the “Submit” button.
NOTE: If the system recognizes the email account, you will immediately be
returned to the log in screen and the system will automatically populate your User
ID in the User ID field.
If the system does not recognize the email you submit, please try again. You also
may contact the Help Desk at [email protected] to request your User
ID.
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Internet Explorer 10 (IE10)
Due to issues we encountered during the testing process, it is HIGHLY recommended
that you do not use Internet Explorer 10 when accessing our courses. We suggest
that you upgrade to Internet Explorer 11 or use a different browser (Firefox,
Chrome, Safari, etc.)
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New Registrations or Receiving “No Account Currently Exists”
NOTE: If you created your account prior to June of 2007 you will need to create a
new account. You can register with NFA/NWCG Online at:
https://nfa.plateau.com/learning/user/login.jsp
1. Please select the “Need to Register?” link under the login box to complete the
registration form.
2. You will need to select a domain (USFA or NWCG) in which you would like your
account to reside.
•
•
NWCG = National Wildfire Coordinating Group courses and Federal
Wildland Fire Fighters
USFA = United States Fire Administration’s National Fire Academy (NFA)
courses.
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3. Create your password. Please see password requirements below.
4. Create a security question and answer. NOTE: Answers will be case sensitive.
5. Complete the “Contact Information” portion. NOTE: All items having asterisks
beside them are required fields that MUST be filled out.
6. Enter your “Employee Information”.
NOTE: All NFA students must acquire a FEMA Student Identification Number
(SID). The FEMA SID must be entered as 10 digits. If your assigned SID
number is only 9 digits, please add a zero (0) to the beginning of your SID
number when you enter it.
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NOTE: If you do not have a FEMA SID number, click on the blue hyperlink
below the SID box or https://cdp.dhs.gov/femasid/register. After obtaining
your SID number you will need to return to the NFA/NWCG Online registration
page to complete the application process.
7. Complete the “Organizational Information” portion.
8. Once you have completed the registration form (all asterisked items must be
filled out), click the “Submit” button. If you were successful in completing the
registration without any errors, you will be provided your User ID immediately.
PLEASE PRINT THIS PAGE FOR YOUR RECORDS. An email confirming your
successful completion will also be sent to you.
NOTE: If information is missing from your registration, you will receive an error
message at the top of your screen detailing the problem. A few of the registration
fields automatically default back to being empty so please look the fields over
carefully as you reenter your information.
If at any time your registration page freezes or you cannot get the dropdown
selectors to work properly, please refresh/reload the page.
(Internet Explorer example)
(Firefox Example)
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Printing Your Completion Certificate
To print your completion certificate please follow the steps listed below:
1. Log in to your NFA/NWCG Online Account.
2. Under the “Completed Work” pod, click on the “View All” button.
3. Once you see the list of completed courses, you may either select the Print icon
on the right hand side of the course (see arrow below) or click on the course title
and a pop up window will appear (see second screen shot below) and then you
may select Print Certificate.
NOTE: It may take a few minutes to generate your certificate. (DO NOT CLOSE
THE PAGE. The report will automatically cancel if you close the page.)
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Requesting and/or Printing Your Transcript (NFA Specific Courses)
1. Log in to your NFA Online account. On your Home Page, under the Easy Link
pod, click the down arrow to expand the pod, then scroll down until you find
the Reports link.
2. Clicking the Reports link will take you to the Reports page:
3. Click the Plus-sign to expand the Completed Work text and then, click the
blue, Completed Work link:
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4. The following Reports dialog box will appear after a short time. You can type
in inclusive dates prior to running the report if you wish but, if you merely
want a summary of completed courses with their respective status simply
click the Run Report button. However, if you want to print your transcript,
ensure that you change the Report Destination filed to Local File and the
Report format to PDF prior to clicking the Run Report button.
5. You’ll see this “Please wait” message as the report builds:
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6. You’ll then see this Opening report dialog box. You can either click the radio
dial “Open with” selection that will open the report with the default Adobe
Acrobat reader or choose the “Save File” radio dial that will save your report to
a location on your PC/laptop. Click the OK button.
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8. Finally, the report will appear.
Since the report was run as a local file and built in a .PDF format, you’ll be able to
use the print function in Adobe Reader to print your transcript if that’s what you
want to do. Look for the printer icon towards the middle of the Adobe Acrobat
toolbar.
NOTE REGARDING COLLEGE CREDIT: In order to receive an official transcript
for college credit, you must first go to the American Council of Education (ACE)
website: http://www2.acenet.edu/credit/?page=transcripts and request a
transcript.
ACE will then send a request to the National Fire Academy for your official
transcript.
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System/Software Checker
Before you get started, please click on the “Check System” link in the upper right
hand corner of your HOME page to ensure the software and browsers installed on
your computer are compatible.
Your results will be displayed and any issues will be identified.
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