3
Using the service in Canada and Mexico
This service works on the Bell Mobility and Telus networks in Canada, which have 3G frequencies
of 850 or 1900MHz. Compatible phones include: iPhone (5, 4S, 4, 3GS, 3G), Samsung Galaxy
SIII, SII and Note and most Nokia Lumia. If your phone does not have 850 or 1900MHz 3G
frequencies it will not work in Canada.
This service works on the Iusacell network in Mexico metropolitan areas.
4
Making a call
Turn your phone on and when the phone registers with an available network it is ready for use.
Dial ‘+’ , followed by the country code (1 for the US & Canada), area code and phone number.
CALLS* (per min)
Country
TEXTS
DATA
to landlines
to
send
send
& local
international receive
receive (per MB)
international
local
mobiles
mobiles
9c
59c
9c
15c
25c
10c
49c^
19c
69c
19c
15c
25c
10c
$1.99
USA
Canada
Mexico**
It is FREE to receive calls and text on your Global number (details on section 1)
• Coverage on both AT&T and T-Mobile networks in the US
• Mobile internet from 16c per MB with Data Bundles#
For more information visit www.rechargeminutes.com, sign into your account
and click on ‘My Service’
All rates in USD. A 49c connection fee applies to each charged call made or received. * Rate to call most countries in the world, refer to www.rechargeminutes.com for a list of countries where
an outgoing call surcharge applies. ** The cost to call a Mexican mobile is 69c. ^ Data charged at 49c per MB when connected to T-Mobile or $1.99 per MB when connected to AT&T in the
USA. In USA, data is charged in increments of 1MB. In Canada and Mexico, data is charged in increments of 100KB. Data does not work with Blackberry email. # 16c per MB when connected
to T-Mobile using a Heavy Data Bundle. Data Bundles are not available for Canada or Mexico. Correct at time of printing February 2014.
Example: To call (213) 337-5555 in the US, you need to dial +12133375555
You must dial the country code even if you are making a local or national call and drop the
leading zero if the number you are calling has one.
Do not dial the international direct dialing prefix of the country you wish to call (i.e. 001, 0011, 00).
5
Receiving a call
Family & friends can call you at anytime, wherever you may be within our coverage area.
1. They can dial your US number (preceded by the international direct dialing
prefix for the country they are calling from if they are outside the US).
2. They can dial your Global (44) number (preceded by the international direct
dialing prefix for the country they are calling from).
Remember! In the US, it is normal for you to pay for incoming calls and text messages
on your US number. Remember this when somebody calls or texts you. However, it is
FREE for you to receive calls and text messages on your (+44) Global number.
Quick Start instructions
Your SIM card is pre-activated and ready to use
1
6
Two phone numbers, One SIM
You receive a United States phone number and a Global phone number.
• Your US phone number starts with +1. Your US number will be automatically sent to
you via text message when you connect to a North American network for the first time.
Alternatively you can go to ‘My Account’ section in the JT Travel App or visit
www.rechargeminutes.com and click on ‘Get number’ in the top menu and follow the prompts.
• Your Global phone number starts with +44 and is printed on the SIM Card.
This number is based in the British Isles.
2
Managing your account & adding credit
Sending a text message or menu based SMS
This service supports international text messaging. Simply compose your text message as
normal, entering the number you wish to send the message to, remembering to include the
country code and area code.
You can also send a SMS for a cheaper rate using SIM Applications or Toolkit. With iPhones
go to Settings, select Phone Settings, select SIM Applications and then select Send a SMS.
With Android phones, locate and select the SIM Toolkit in your list of Apps (if you can’t find it,
then your phone does not support this feature). Select Send a SMS.
7
Setting up data (and internet)
Prepaid data allows you to access the internet, Instant Messaging and email from your phone.
1. How to access your account?
iPad & iPhone
1. Select Settings > Cellular Data (it may be under Network/Mobile and/or General)
Download the FREE JT Travel App
2. Ensure Cellular Data is On and Data Roaming is ON.
Manage your account, recharge credit,
keep track of world times, currencies and more
3. Select APN Settings, and in the APN field enter ‘mobiledata’.
Leave all other fields blank.
OR
4. Press the menu button.
Visit www.rechargeminutes.com
5. Launch the internet browser.
Enter your global phone number (+44 printed on SIM)
and PIN (4 digit number also printed on SIM)
Android Phones & Tablets
1. Select Settings > Wireless & Networks > Mobile Network
2. Check that Data enabled (or Use packet data) is On and that Data roaming is On
2. Account services
3. Select APN (Access Point Names).
4. Press the menu key, select + New APN, and in both the Name and APN fields,
enter ‘mobiledata’
• Add credit
Click on the ‘Recharge’ button and follow the prompts. Alternatively:
5. Press back, select the new APN option titled ‘mobiledata’
- Dial 181 direct from your mobile phone (free of charge)
6. Press back until you reach the main menu
- In the USA & Canada, call 1-888-513-8804
- Set up Auto-Recharge so you never run out of credit
(only available at www.rechargeminutes.com)
• Purchase a Data Bundle
Great Value!
Bundle
Price
Light
$50
$65
Medium
$70
$140
Heavy
$120
$360
8
24/7 Customer Service
If you require assistance, please contact us in one of the following ways:
1. Send us an email to [email protected]
2. Dial 154 directly from your mobile phone
3. Dial the access number for the country you are calling from
Data Credit
30% extra FREE
100% extra FREE
200% extra FREE
All rates in USD. Data Bundles are not available for Canada or Mexico.
• Check your balance, usage records & receipts
• Get your +1 US phone number
USA
Canada
Australia
1-888-513-8804
1-888-513-8804
1800-795-252
France
Germany
UK
0805-113-721*
0800-000-6484
0800-376-2370
* Press 0# to speak to Customer service
For a complete list of numbers refer to www.ekit.com/ekit/CustomerService
Correct at February 2014. Refer to www.ekit.com/terms for full Terms and Conditions
EKT1324 FEB14
- Visit one of the 100,000 retail outlets across the USA and Canada. For a
complete list of outlets visit www.rechargeminutes.com, sign into your account
and click on ‘My Service’