eWCC self-installation guide
In order to use and submit our electronic Work Capacity Certificate (eWCC), you will need to install the
Telstra Health LaunchBar onto your workstation computers and clinical application server.
This guide outlines:


how to install the LaunchBar on your
o clinical application server running Windows 7, 8, 10, Server 2008 & Server 2012
o workstation computers running Windows 7, 8 & 10
how to launch the eWCC following installation.
Further information on how to complete and submit the eWCC via your practice management software
is available at www.rtwsa.com/ewcc.
Minimum system requirements
Operating System
Desktop: Win7, Win8.1, Win10
Server: WinServer 2008, WinServer 2012
Hardware
32 or 64 bit, Dual core processor, 4 Gb RAM
Installed
.Net 4.0 or above
components
Browser
IE 10 and 11, Edge, Chrome, Firefox
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Table of Contents
eWCC self-installation guide ...................................................................................................................1
Minimum system requirements .............................................................................................................1
Downloading the installer......................................................................................................................3
Internet Explorer ...............................................................................................................................3
Firefox Browser .................................................................................................................................5
Clinical application server install .............................................................................................................. 6
Running the installer............................................................................................................................. 6
Windows workstation only install............................................................................................................ 14
Running the installer............................................................................................................................ 15
Windows 10 workstation only install ....................................................................................................... 21
How to launch the eWCC form ............................................................................................................... 22
How to test without sending a certificate to ReturnToWorkSA ..............................................................25
Where to find your copy of the eWCC form in your clinical application. ..................................................25
Best Practice....................................................................................................................................... 26
Medical Director ................................................................................................................................. 26
Genie ................................................................................................................................................... 32
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Downloading the installer
Launch Windows Installer by running the executable file (Launchbar.exe) found at the following link.
http://download.healthconnex.com.au/rtwsa/
Important Note: Each web browser will have a slightly different function to download, save or run
the executable.
Internet Explorer
You will receive a prompt to Run, Save or Cancel the download application.
1. Select Run - IE will download and run the installer.
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Chrome Browser
Executable will download (bottom left.)
1.
Select down arrow and select Open.
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Firefox Browser
Executable request to save the file. (This location is usually the default Firefox download folder.)
1. Select Save File.
2. Select download arrow.
3. Select the Launchbar executable.
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Clinical application server install
To install Desktop Launcher and Message Share on your clinical application server:
Note: The process below is for installing the LaunchBar for application servers that are Win 7, Win 8,
Win 10, Server 2008 & Server 2012
Running the installer
Once the browser has downloaded the installer and you have selected the Run function, the installer
setup wizard will appear. Follow the prompts through the wizard.
1. Select Next.
2. Accept the terms in the License Agreement and click Next.
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3. Select the configuration install for server – both Desktop Launcher and Message Share.
4. For Message Share, select ‘Entire feature will be installed on local hard drive’
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5. Select Next.
Important Note: This message share is added to the incoming messages folder of the clinical application
being used. This does not interfere with any other share that may already be in use for that folder. There
is no need to change the name of the Message Share.
Different clinical applications have different incoming messages folder locations.
Common examples:
Zedmed = C:\Zedmed\Upload
Best Practice = C:\Program Files (x86)\ArgusConnect\Incoming
Medtech = C:\MT32\Incoming
*Please check your clinical applications incoming messages folder location.
6. Nominate the incoming folder of the clinical application. Select Change or type the folder
location.
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7. Add the required folder location, and then select Next.
8. Select Next.
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9. Select Install.
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10. Select Yes.
11. Select Next.
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12. Select Finish.
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Important Note: Please note that after installation, the installer will automatically look
for an updated version, if available. If one is available, it will download and install the
latest version. Please follow the wizard prompts.
The Desktop icon will now display in the hidden icon area from the taskbar, as below. To always show
icon in the taskbar (For Windows 7, Server 2008 & Server 2012 machines)
1. Select the up arrow on the taskbar.
2. Select the word Customize…
3. Select the LaunchBar item.
4. Select Show icon and notifications from drop down list
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5. Select OK.
Once the above has been performed the icon will appear in the taskbar of the workstation or server.
If steps 1 – 5 above are not performed, the LaunchBar icon will always be available from the
Hidden icons section and accessed by the selecting the Up arrow on the taskbar
Windows workstation only install
Each workstation used to send eWCC forms needs to have the Desktop Launcher installed. This relates to
terminal services configuration and Citrix environments.
The Message Share will have been configured to the clinical application’s secure messaging incoming
folder on the server.
Important Note: The Message Share is not required to be installed on workstations.
Note: The process below is for installing the LaunchBar for application servers that are Win 7, Win 8,
Win 10, Server 2008 & Server 2012
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Running the installer
Once the browser has downloaded the installer and you have selected the Run function, the installer
setup wizard will appear. Follow the prompts through the wizard.
1. Select Next.
2. Accept the terms in the License Agreement and click Next.
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Note: The Message Share is not selected by default.
3. Select Next, as by default the Desktop Launcher is selected
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4. Select Install.
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5. Select Yes.
6. Select Next.
7. Select Finish.
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Important Note: Please note that after installation, the installer will automatically look
for an updated version, if available. If available, it will download and install the latest
version. Please follow the wizard prompts.
The Desktop icon will now display in the hidden icon area from the taskbar, as below. To always show
icon in the taskbar (For Windows 7 machines)
8. Select the up arrow on the taskbar.
9. Select the word Customize…
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10. Select the LaunchBar item.
11. Select Show icon and notifications from drop down list
12. Select OK.
Once the above has been performed the icon will appear in the taskbar of the workstation or server.
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Windows 10 workstation only install
Each workstation used to send eWCC forms needs to have the Desktop Launcher installed. This relates to
terminal services configuration and Citrix environments.
The Message Share will have been configured to the clinical application’s secure messaging incoming
folder on the server.
Important Note: The Message Share is not required to be installed on workstations.
The LaunchBar installation process for Windows 10 is exactly the same as the Win 7, 8, Server 2008 &
Server 2012. The only difference is the process to add the LaunchBar icon to the taskbar.
To display the LaunchBar Icon on the Taskbar.
1. Right click on the taskbar.
2.
3.
4.
5.
6.
Select ‘Properties’.
Select the Notification Area: ‘Customize’.
Select the wording ‘Select which icons to appear on the taskbar’
Scroll to find the LaunchBar icon.
Move the selection to ‘On’
The icon will now display on the taskbar.
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How to launch the eWCC form
7. Open your practice management software
8. Open relevant patient record.
9. Select Launcher Icon.
a. Option 1
b. Option 2
10. Select the ‘ReturnToWorkSA’ option.
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11. Select Accept.
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Form will load and prepopulate the required fields. Highlighted below for sections A. B. & G. of the form.
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How to test the installation of the electronic certificate
Once installed, the electronic Work Capacity Certificate (eWCC) adapter is ready to send ‘live’ certificates
to ReturnToWorkSA.
If you want to test the eWCC adapter installation is working correctly, (and avoid sending ‘live’ certificates
to ReturnToWorkSA) you can:
 select a test patient in your practice management software
 launch the eWCC adapter, and complete all of the mandatory fields
 Click on the PRINT ONLY button (see below) - do not click the ‘SEND & PRINT’ button because
this will send the test certificate to the ‘live’ system.
A PDF copy of the certificate will be displayed, and can be printed from your desktop. The PDF certificate
will also appear in the incoming message section of your clinical application for filing against the patient
record. If all completes as expected, you can be confident your system is setup correctly and is ready to
send real, ‘live’ patient data to ReturnToWorkSA.
Where to find your copy of the eWCC form in your clinical
application.
Once the form has been sent or printed a PDF copy of this form is sent to the incoming messages section
Important Note: Upon sending or printing, the certificates get saved back to the incoming location of
the clinical application, NOT the outgoing.
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of the clinical applications listed below.
Best Practice
1. Select the ‘view and allocate incoming reports’ icon
Note: Best Practice does not have sort functions on the columns displayed.
2. Locate required file.
3. To find patient use the ‘Find Patient’ search function, or scroll page to find file.
Medical Director
1. Select from menu
Correspondence – Check Holding File
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2. Select All Recipients
3. Select OK
Locate required file.
Note: Medical Director has sort functions on columns displayed.
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Zedmed
1. Select from menu
Results – Import Laboratory Results
2. Once imported, Select from menu
Results – Inbox
3. Locate required file.
Note: Zedmed has sort functions on columns displayed.
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Medtech 32
1. Select from menu
Tools – Message transfer – Message Transfer Utility.
2. Select Process
3. Once message transfer complete
Select from menu
Module – Inbox – Patient Inbox.
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4. Patient inbox will display the records in the inbox.
Double click to open record
Genie
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Dependent on how the Genie clinical application is set up to receive secure messaging, the messages
could reside in either of 2 locations.
1. Open Incoming Letters
2. Open Pathology and Radiology
Further information on how to complete and submit the eWCC via your practice management software
is available at www.rtwsa.com/ewcc.
For application support please contact UHG on 1300 782 097.
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