Oracle FLEXCUBE Direct Banking Transaction Release Workflow Release 12.0.3.0.0 Part No. E52543-01 April 2014 Transaction Release Workflow April 2014 Oracle Financial Services Software Limited Oracle Park Off Western Express Highway Goregaon (East) Mumbai, Maharashtra 400 063 India Worldwide Inquiries: Phone: +91 22 6718 3000 Fax:+91 22 6718 3001 www.oracle.com/financialservices/ Copyright © 2008, 2014, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are “commercial computer software” pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. 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Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services. Oracle FLEXCUBE Direct Banking Transaction Release Workflow ii Contents 1. Preface .................................................................................................................................................. 1 1.1. Intended Audience ........................................................................................................................ 1 1.2. Documentation Accessibility ......................................................................................................... 1 1.3. Access to OFSS Support ................................................................................................................ 1 1.4. Structure ....................................................................................................................................... 1 1.5. Related Information Sources ........................................................................................................ 1 2. Introduction .......................................................................................................................................... 2 3. Technical Architecture – Release workflow .......................................................................................... 3 4. 3.1. Transaction Release Authorization Module.................................................................................. 3 3.2. Configurations ............................................................................................................................... 3 Service Requests Management............................................................................................................. 4 Oracle FLEXCUBE Direct Banking Transaction Release Workflow iii 1. Preface 1.1. Intended Audience This Licensing Guide is intended for the following audience: Application Architects End to End Designers Business Service Detailed Designers and Developers Implementation Partners 1.2. Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc. 1.3. Access to OFSS Support https://support.us.oracle.com 1.4. Structure This document, termed “Oracle FLEXCUBE Direct Banking Transaction Release Workflow”, is a single reference for the understanding the transaction release workflow introduced as part of FCDB Authorization Framework. This document is intended to provide a technical overview of the transaction release functionality. 1.5. Related Information Sources For more information on Oracle FLEXCUBE Direct Banking Alerts 12.0.3.0.0, refer to the following documents: Oracle FLEXCUBE Direct Banking System Handbook Volume IV Oracle FLEXCUBE Direct Banking Transaction Release Workflow 1 2. Introduction Earlier system was directly submitting the transaction to host after it is authorized in FLEXCUBE Direct Banking. However there can be a requirement for certain transactions to be processed manually in FLEXCUBE Direct Banking before sending them to host. There can also be a requirement to pass the transaction through a series of statuses after authorization. In order to achieve this, generic workflow has been developed in FCDB. The detailed functioning of the workflow along with necessary configurations is explained in subsequent sections. Below are some features of this workflow: Aim of this workflow is to provide a generic framework in which the transaction will move from one status to another based on certain action by the FCDB user. This workflow will come into picture only after the transaction is fully authorized in FCDB. FCDB will not attach any special meaning to any of the ‘Statuses’ configured in the workflow, but will treat them only as a state in which the transaction resides during its lifecycle. Transactions configured for ‘Release’ will go in ‘Pending for Processing’ state after they are fully authorized in FCDB. A separate transaction will be available, from where the ‘Releaser’ can manually release the transaction. The ‘Releaser’ must have the corresponding transaction (to be released) mapped to his/her role along with authorization access. The system supports cross user type release functionality. Transactions initiated and authorized by a corporate user can be released by a bank administrator user. This is configurable for each type of transaction. Based on the status flow configured for the transaction, it will accordingly move to the next status. The configurations are given in below sections. Service call can be configured for any of the status The status transaction flow can be extended to any level and status call can be configured at any status A definite end state has been introduced for the service requests in the transaction release work flow. Oracle FLEXCUBE Direct Banking Transaction Release Workflow 2 3. Technical Architecture – Release workflow The workflow is implemented using below components: A new authorization module (TransactionReleaseInitAuthModule) that handles the flow of transaction through various statuses based on the configuration. A new transaction provided to both Admin and Business user for processing the transaction. The authorization module and required configurations are explained in subsequent section. 3.1. Transaction Release Authorization Module A new module “TransactionReleaseInitAuthModule” has been introduced as for processing the release requirement. This module has been configured as a default module. So all transactions will flow through this module. This module checks if the current transaction requires release. If so, then it moves the transaction to “Pending for Processing” status 3.2. Configurations Any transaction must satisfy below conditions for it to be available for Release Workflow Authorization must be enabled (MSTCHANNELATS table – authrequired=’Y’) and appropriate authorization engine must be configured for the transaction for given user type MSTTXN table- adtnl_params - RELEASEREQUIRED=A/B/Y o A – Transaction will be available for Admin user for release o B – Transaction will be available for Business user for release o Y – Transaction will be available for both Admin and Business user for release The transaction should be mapped to the ‘Releaser’ in his/her role along with authorization access. If a new action is to be introduced, it can be configured in table MSTACTIONCONFIG If a new status is to be introduced, it can be configured in table MSTSTATUSCONFIG Service call can be configured in the table MSTSTATUSCONFIG (ISSERVICECALLREQ=’Y’) Necessary button map has to be configured in appldata so that system displays the required action buttons. Oracle FLEXCUBE Direct Banking Transaction Release Workflow 3 4. Service Requests Management All the ‘Service Requests’ go through the release module post authorization. Release is configurable for individual service requests. A new authorization module (ServiceRequestModule) has been introduced for service requests. This module forces a finite end state to the service requests once their workflow is complete. “ServiceRequestModule” is a default module. The finite end state introduced for the service requests is “Closed”. A new type statistic ‘S’ has been introduced for the service requests. A new property ‘<id entity>.<type user>. REQUEST_STATUS_VALID_DAYS’ has also been introduced which specifies the number of days till which the closed and rejected service requests will be available to the user on the dashboard widget. Below is the list of Service Requests available as of now: SERVICE REQUESTS RELEASE CONFIGURED RELEASER Account Closure Yes A Apply for Credit Card Yes A Activate Debit Card Yes A Addition / Change of Mobile / Email No Not Applicable Apply for ATM / Debit Card Yes A Autopay Register Yes A Account Statement Request No Not Applicable Change Billing Cycle Yes A Change Address No Not Applicable Activate Credit Card Yes A Deactivation of Credit Card Yes A Oracle FLEXCUBE Direct Banking Transaction Release Workflow 4 Change Credit Limit Yes A Credit Card Replacement Yes A N Credit Card Hot Listing Yes A N Withdrawal PIN Change Cash Yes A Deregister Auto Payment Yes A Deregister Credit Card Yes A Stop Payment of Drafts Yes A Debit Card Hot Listing Yes A Inquire Interest Rates No Not Applicable Loan Account Statement Request No Not Applicable SERVICE REQUESTS RELEASE CONFIGURED RELEASER Link ATM / Debit Card Request Yes A New Account Opening Request No Not Applicable Old New Account Summary No Not Applicable Credit Card ATM PIN Change Yes A Personal Loan Application Yes A Reset ATM Debit Card PIN Yes A Register Credit Card Yes A Reissue Transaction Password Yes A Supplementary Card Request Yes A Customer Statement Request No Not Applicable Stop Payment on Wired Transfer Yes A NOTE :- There are three possible values for a ‘Releaser’ –A,B,Y. A stands for Bank Admin User. B stands for Business User and Y stands for both (Bank Admin and Business User.) Oracle FLEXCUBE Direct Banking Transaction Release Workflow 5
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