Information Technology
Bill & Suzanne Boisvenue
BSC Solutions Group, Ltd.
Brampton, ON
Member Since: 2012
“My personal stress level today
compared to prior to TAB has
been reduced by 70%.”
Part of being a successful small business owner is being
open to change. When Bill Boisvenue joined a small
television repair shop in 1981, he had no way to foresee
that by 1989 he would take ownership of the business.
Around this time he determined that demand for TV repair
was falling, while the need for personal computer repair
was beginning to take off. Heeding this important change,
Boisvenue went back to school to learn computers and
began to transition his business into what has today
become a successful IT solutions company.
BSC Solutions Group Ltd., located in Brampton, Ontario,
provides managed services and data center hosting
for small to mid-size businesses. The company has
experienced consistent growth since the transition from
televisions to computers, including a record sales year in
2012.
In mid-2012, Boisvenue felt it was again time for a change.
He was seeking a way to take his company to the next
level, and found that the concepts and structure offered
by The Alternative Board (TAB) were just what he was
looking for. At the monthly Board meetings with fellow
TAB business owners, Boisvenue finds perspective by
hearing what others are going through, and he often
offers his guidance to less experienced members.
However, it has been what Boisvenue calls TAB’s “core
concepts” that have significantly impacted his life,
and also that of his wife, Susanne, a partner at BSC.
“TAB had us think about and write down our personal
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and company vision,” he explains. “It’s a great exercise.
It really makes you stop and evaluate what you’re doing
on a daily basis and why. It’s helped us make some
fundamental decisions that have led to some changes.”
As a result of documenting his vision, and also identifying
and focusing on critical success factors for the business,
Boisvenue says his life is different. “My personal stress
level today compared to prior to TAB has been reduced
by 70 percent.”
Many small businesses do
not undertake the types of
tasks that TAB would have
them do, even though we
know we should.”
His TAB facilitator has also been instrumental in getting
the company’s marketing efforts updated and running
consistently. In addition to updating the company’s
website and logo and leveraging social media,
Boisvenue is blogging and sending newsletters to
customers on a regular schedule. “Right now we have a
better relationship with our existing customers because
of the improved marketing program. We’re looking for
new customers, of course, but also strengthening our
relationship with existing clients.”
BSC’s internal processes have also received needed
attention. Boisvenue mentions that new job descriptions,
responsibilities, expectations and measurements have
all been put in place.
“In less than a year, we really have undergone a major
transformation,” he says. “Many small businesses do not
undertake the types of tasks that TAB would have them
do, even though we know we should. I would certainly
recommend TAB to other business owners. It could
change your life.”
Learn More About TAB Membership
About The Alternative Board
The Alternative Board® (TAB) helps forward-thinking business owners grow their businesses, increase
profitability and improve their lives by leveraging local business advisory boards, private business coaching
and proprietary strategic services.
TAB works with successful business owners who feel that their current practices are not elevating their
businesses to the next level. We bring together owners, CEOs and presidents of non-competing companies to
meet in a relaxed, confidential setting to give and gain practical, real-world advice on their specific business
issues and opportunities.
www.TheAlternativeBoard.ca