Corrigendum 3: RFP by MAB IT Ops for selection of Service Providers
(This is in addition to earlier ones)
Sr
No
1
Page
of
RFP
4
2
4
3
44
Clause
Present clause / condition / criteria
Amended as under
Bid details Last date and Time for Bid submission is Last date and time for Bid submission
17-04-2017 and 15:00 hrs
extended to 21-04-2017, 15:00 hrs at
MAB IT Ops department, Nerul MIDC
Bid details Date and time of Technical Bid opening: Date and time for Technical Bid
17-04-2017 and 16:00 hrs
opening: 21-04-2017 and 16:00 hrs
Eligiblity
 Robust, scalable, user friendly and
 Robust, scalable, user friendly
Criteria,
secured front end application(
and
secured
front
end
Annx B,
Merchant boarding, Terminal set up,
application( Merchant boarding,
11
Key injection, terminal deployment,
Terminal set up, Key injection,
merchant training, terminal repair,
terminal deployment, generation
transaction
processing
and
of Bharat QR and development of
authorization, Risk assessment, fraud
related apps, merchant training,
monitoring, helpdesk, online portal
terminal repair, transaction
for merchants with viewing rights for
processing and authorization,
their transactions etc)
Risk
assessment,
fraud
monitoring, helpdesk, online
portal for merchants with
viewing
rights
for
their
transactions etc).
 Integration of diverse channels (PoS,
 Integration of diverse channels
Biometric with Aadhar enablement,
(PoS, Biometric with Aadhar
mVISA, NFC capabilities, ETC,
enablement,
mVISA,
NFC
payment through SBI Buddy, India
QR, etc.
4
47
5
24
6
24
capabilities, ETC, payment
through SBI Buddy, Bharat QR,
etc.)
Technical Necessary infrastructure and expertise for Necessary infrastructure and expertise
bid, Annx deploying all variants of PoS terminals and for deploying all variants of PoS
C, 12
acceptance of payment applications like m- terminals and acceptance of payment
VISA, State Bank Buddy, ETC tags
applications like Bharat QR, m-VISA,
State Bank Buddy, ETC tags and
similar solutions.
Evaluation Range of services offered by the service
criteria,
providers
13.2, 8
 In addition to normal transactions ,
full marks if AMEX acquiring,
mVISA, buddy, ETC, EMI option,
refund: 10
 If above options within three months
of award: 5
 Only normal transactions i.e VISA,
Mastercard and Rupay: 0
Maximum marks 10
Evaluation Value added services:
criteria,
PC PoS Integration – 5
13.2, 5
DCC – 5
Cash@PoS – 5
EMI – 5
mViSA – 5
Maximum marks 25
Range of services offered by the
service providers
 In addition to normal transactions
, full marks if AMEX acquiring,
mVISA, Bharat QR,
ETC,
refund: 15
 If above options within three
months of award: 10
 Only normal transactions i.e
VISA, Mastercard and Rupay: 0
Maximum marks 15
Value added services:
PC PoS Integration – 5
DCC – 5
Cash@PoS – 5
EMI – 5
Maximum marks 20
7
70
Scope of Standard services to be delivered under
work, 2.2, this agreement are illustratively listed
2
– below but are not limited to the following:standard
services
Standard services to be delivered under
this agreement for various Merchant
Acquiring Products e.g. PoS terminals,
Bharat QR acceptance, other merchant
payment
acceptance
solutions,
acquiring of Toll plazas for processing
of ETC (Electronic Toll Collection)
transactions etc. and Value Added
Services (EMI, DCC,Cash@PoS,
Mobile/DTH top-up, Bill Payments,
Wallet acceptance, Data Analytics etc.)
are illustratively listed below but are not
limited to the following:-
8
12, 70
and
101
onwa
rds
Responsib
ilities of
service
providers /
scope of
work
/
Deliverabl
es
a) Set up / Manage / Upgrade,
maintenance,
customization
and
periodical up-gradation of Merchant
Management Software for acceptance
of payment by merchants through
Cards, QR code & App. based solutions
etc.
f) VAP/MIP/NFS/BBPS and AMEX
link hosting, handling, periodical upgradation as per rules revised by
MasterCard, RuPay, Amex, Visa etc.
periodically and ensuring meticulous
compliance of the prescribed rules from
time to time.
a) Set up / Manage / Upgrade,
maintenance, customization and
periodical up-gradation of Merchant
Management Software
f) VAP/MIP/NFS/BBPS and AMEX
link hosting, handling, periodical upgradation as per rules revised by
MasterCard and Visa etc. periodically
and ensuring meticulous compliance of
the prescribed rules from time to time.
h) Set up up of Merchants, POS
terminals,
commercial
terms,
commercial arrangement etc.
in
merchant management Software as per
instructions from Bank
h) Set up of Merchants (for POS
terminals, Bharat QR, other acceptance
solutions emerging from time to time),
commercial
terms,
commercial
arrangement,
MCC,
type
of
terminals/acceptance solution, other
details related to merchants etc. in
merchant management Software as per
instructions from Bank
i) Terminal installation, activation and i) Terminal installation, activation of
Management
PoS
terminals/Bharat
QR/other
acceptance solutions and Management
n) Activation of POS Terminals, tracking n) Activation of POS Terminals/Bharat
performance, follow up and feedback
QR/other acceptance solutions, tracking
performance, follow up and feedback
q) Back-end transaction processing viz.,
capturing of transaction from POS
terminals, routing it to issuer through
VAP/MIP/ any other interface etc.,
obtaining response from issuer and
transmitting back the response to the
merchant.
q) Back-end transaction processing viz.,
capturing of transaction from POS
terminals/Bharat
QR/ETC
Toll
plazas/other acceptance solutions,
routing it to issuer through VAP/MIP/
any other interface or receiving
response from card networks etc.,
obtaining response from issuer and
transmitting back the response to the
merchant.
s) The service provider should have the
capability to support Dynamic Currency
conversion, EMI, mVisa, Buddy and other
payment options which may come in use in
future at no extra cost to Bank
s) The service provider should have the
capability to support Dynamic
Currency conversion, EMI, Buddy,
acceptance of other e-wallets and other
payment options which may come in
use in future at no extra cost to Bank
hh) Migration of all Merchants accounts to
Bank’s own setup if and as and when Bank
commissions its own infrastructure or in
collaboration with another entity.
hh) Migration of all Merchants accounts
to Bank’s own setup if and as and when
Bank
commissions
its
own
infrastructure or in collaboration with
another entity in a Joint Venture.
ggg)
Development,
maintenance,
customization and periodical upgradation of Bharat QR merchant
application software.
hhh) Generation of QR codes for Bharat
QR acceptance.
iii) Sending in-app and SMS
notifications to merchant in case of
Bharat QR ‘Push Transactions’
jjj) Building on-us pipe with SBI Banks
24 or any other switch as directed by the
Bank for direct routing of on-us
transactions without any separate cost
to Bank.
kkk)
Development,
maintenance,
customization and periodical upgradation of back-end system for
processing of ETC transactions coming
from the Toll Plazas acquired by us, as
per procedural guidelines issued by
NPCI, nodal agency for NETC
(National Electronic Toll Collection)
programme.
lll) Integration with Toll Plazas
acquired by us/to be acquired in future.
mmm) Development, maintenance,
customization and periodical upgradation
of
CRM
(Customer
Relationship Management) tools which
should include web-based tool for
complaint log in & resolution,
generation of complaint log no,
simultaneous generation and email &
SMS code to merchants and closure of
complaints only after feeding of
acknowledgement code in the CRM
system etc.
nnn) Effective inventory management
of PoS terminals by using tools like
Heart Beat, provision of Dash board
showing active and inactive PoS
terminals at real time.
9
57-58 Annexure
F,
Commerci
al Bid
Col D for Sr No 1, 2, 3 and 4 cannot be more Please refer the revised Commercial
than 0.20% each of Grand Total. Col D for Bid format as under:
Sr No 7 and 8 combined together cannot be
more than 0.23% of Grand total
Annexure F
Commercial Bid
The indicative commercial Bid needs to contain the information listed hereunder in a sealed envelope bearing the
identification – “Indicative Commercial Bid for ____________”.
Name of the Bidder:
All services are detailed in scope of work
Sr.
No.
(A)
1
Type of service
(B)
Basis of
unit
(C)
Terminal
installation,
application Per
downloading, activation and Merchant terminal
training charges (one time per terminal).
Downloading of Bharat QR merchant
app., delivery of Tent card/standee,
User manual, FAQ, Decals etc. to
Price
(D)
Expected % of Grand total
volume * in (Sr no. 10, col D)
a year (E)
(F)
200000
0.26
150000
0.26
15000
0.26
4
merchant, test transaction, Merchant
training charges (one time per TID) etc.
to make Bharat QR acceptance
operational.
Migration cost from one platform to Per
another
terminal
Terminal de-installation charges
Per
terminal
Field visit charges
Per visit
6000
0.26
5
Transaction processing cost
450 million
98.39
6
Dynamic Currency conversion charges
0.26
7
500000
0.10
9
Terminal servicing and management fee
(per terminal p.m.). The deployment
will be on PAN India basis.
Daily
Settlement,
Reconciliation,
Chargeback, presentments, arbitrations
and periodical reporting, merchant
transaction
reporting,
merchant
statements e mailing, MIS for Bank
through e mail / SFTP etc. The list is
illustrative and not exhaustive
Help desk charges (outgoing)
Per call
Rs 120.00
million
500000
600000
0.02
10
Grand Total
2
3
8
Per One lac
transaction
Per Rs Ten
Thousand
Per
terminal
per month
Per
terminal
per month
0.19
100
11
Rate per man day for customization / Per
development. 200 man days in a day
calendar year will be free of costs
man
Rate per man day
cannot exceed Rs
10000/-
*: these are projections / assumptions and in no way a commitment from Bank
1. 200 man days in a calendar year will be without any cost to the Bank. Bank will pay for customization /
development subject to negotiations for number of man days.
2. In case of Bharat QR and similar payment solutions, De-installation (Sr No 3) and Terminal Servicing (Sr No 7)
would not be payable. Daily settlement (Sr No 8) would be 80% of the charges applicable for a normal physical
terminal.
3. L1 will be decided on the basis of Grand Total (Sr No 10), col D
4. Breakup of charges at column D (Sr No 1 to 9) for various activities will be arrived at (rounded down to nearest
two decimals) as per the respective percentage mentioned at column F of the final L1 price 9Sr no 10) of column
D.